Enterprise Rent-A-Car
Reviews and Complaints

My car needed to go into the body shop for repairs so i made a reservation for a luxury car a month in advance but when i went to pick it up at the hulen, fort worth location i was given a ford SUV and told sorry this is all we have. After 2 days of calls and complaints i finally got a q60 which almost as soon as i left the lot had a tire start to go flat. at that time of day everything was closed so i was forced to go to the airport to get another car. All they had was a small truck which is what i have today. I was told i could exchange it at any location but i have called 12 different locations and they all tell me they can't help me and i need to go back to where i got the original car. the location i got the car is on the other side of town and would require me to take off work to go over there. i was also told they would not be able to bring me the car despite the numerous commercials saying they will. So now i am stuck with a truck i don't want and i am still getting charged for the luxury vehicle. i will not get my car back for another 3 weeks and i don't want to have to drive a truck for all that time. all my calls to customer service, the online chat and numerous locations have not gotten me any help. This is by far the worst customer service experience i have ever had with a company. How is it in 2021 there is no way to look at the available inventory in my area so that i do not have to call 12 different locations multiple times trying to find a car. I will never use this company again.

We live next door to Enterprise on the ground floor. When Enterprise is closed they leave on the air compressor all night or all day when they are closed on the weekend, There is no reason why an air compressor is left on when no one is using the vacuum or any other device that uses compressed air, It needs to be shut off. It is very loud.

Again I understand when the business is open no problem having it on. I went there twice asking it be turned off when the office is closed and twice I was shined on.

I will be contacting my NYC Councilman for the 39th District Shahana Hanif, NYC 311 noise complaints, 78 Police Precinct - Community Affairs Staff and SGT Keith Blunt our Neighborhood Coordination Officer.

It also is an environmental issue when it serves no purpose.
John Feddersen, 445 3 Avenue, Brooklyn, NY [protected] or [protected]@casualfridayspromo.com

Rented car at Panama City airport, day one car was fine next day car does not start tow comes and jumps car day 3 car does not start ask for new car after 5 phone calls to enterprise car is still not here, will never use or endorse this terrible company very poor customer service, lost out on 2 days of our family vacation and was not able to get to day trips we had paid for because of this company

I rented a car from Enterprise of Delray Beach FL. In September. It was a 2021 Chevy Equinox, normally a great car. I have driven cats with " lane assist" but the lane assist in this particular car was unreliable from the start. I just decided to turn it off whenever I drove with this vehicle. I was driving back from a wedding on the I-95 when the steering wheel literally LOCKED up on me. I tried to turn it but it would not budge. I admit, I panicked and slammed on the brakes. I collided with the concrete divider, but thank God no one else was hurt by this car. The airbags deployed and I was kind of battered up, went to urgicare, nothing broken. Police came quickly . People stopped to help me and the car was towed to KAUFFS. I'm a part-time student but I work full time, in a restaurant to pay for it. I didn't have a lot of free time and I was just about to move.
The really bad situation for me, other than the cars questionable safety was that, in order to save money I used a credit card to pay for the car that I believed came with auto rental insurance on it. I waived the ENTERPRISE insurance. The card I used, did not have insurance protection unfortunately and my mail has all just been forwarded to me, from Enterprise telling me I owe them almost $ 20, 000. I nearly died. Apparently even though the damage was not bad and only to the front end, they decided to total the car. I tried to get to the vehicle because my license, some personal items and a beautiful dress were still inside it. No one from Enterprise rental or corporate office knew where it was. KAUFFS said it had been taken away. My belongings are gone, including a source of ID and I wonder if they totaled the car due to the fact that the diagnostics details from the computer told them that the vehicle was at fault . I am waiting for a consumer advocate attorney to take the case as I do not trust either ENTERPRISE or the CLAIM to PAY collections agency that withdrew $900 from my bank account without my permission or any legal judgment that I knew of . That was my rent money. This whole situation is so awful and I'm so stressed. If anyone has any ideas I would appreciate the input !

Enterprise still has yet you pay me my 380 plus the gas fund they "accidentally" added that was refunded.one of the workers had accidentally forgotten to explain the damage waiver that I only needed for two days of my rental time. Instead it charged for 19 days..I went to the brand who said nothing could be done and to call customer service who explained they were wrong and should refund me. Now it's a fight between the branch and customer service and either have responded regarding my money. Neither have been sent to my account and my rent is due on the s1st! I really need cash why is this happening to me?

1. On november 20, 2020, a man u turned into me and totaled my beloved car and body. This happened in los angeles at the height of the pandemic shutdown where most businesses were closed or only operating at limited capacity.
2. My automobile insurance policy with wawanesa states they pay the first 30 days for a rental car. Wawanesa agreed to pay $25.00 per day.
3. Because of the shutdown, doctors, hospitals, labs, car dealerships, uber, cabs, carmax, insurance companies were delayed in settling my case?
4. That is not my fault. I am the injured victim.
5. Many car victims like me are driving rental cars for longer periods of time due to all the delays.
6. Enterprise price gouged me $35.00 per day, (wawanesa pays $25.00_) harassed me weekly with phone calls and demanded I leave my work and medical appts so they could rewrite my contract every month?
7. Enterprise never could come and pick me up like they used too and like their advertising says. So enterprise has cut services and increased prices to price gouge car accident victims like me.
8. While traveling outside of los angeles, I was told the rate would increase 147% to $90.00 a day?
9. This is blatant price gouging car accident victims.
10. I only agree to pay what wawanesa paid of $25 daily. And that is high enough.
11. They also failed to provide me with an equivalent car. Car totaled was a benz glk 350. They gave me a chevy malibu. That is not an even exchange. A luxury vehicle at enterprise was nowhere?
12. I request my refund of $4k. From nov 2020 to the present price gouging and honor the $25.00 daily until my claim is finally settled.
13. Thank you.

I feel like this is the a one for the record. I picked up my car in Shelton, CT and found a strong smell of marijuana and then found a the marijuana in the console- a lot with weights some high tech stuff going on. I informed the branch of this and quote" its legal in CT". Customer service went out the window. Missed the obvious cleaning of the car to address the "elephant in the room" . Manager literally said " Oh well we are closing soon". Corporate office response was worse. Stay classy Enterprise! stay classy

Enterprise Rent-A-Car ( 852 W.6th Corona, CA) lent me with a damaged vehicle and charged me to fix it. They did not check underneath the vehicle that was damaged and later they blamed me for the previous damage they did not check.
The rental guide Natalie Valdez said, "We know about damage. Don't worry." Later, they put the car in the bodyshop and fixed all the damage it had, and charged me for its previous damage they didn't fix before.

I rented a vehicle from one location. I dropped off at another location closer to me. I was in contact with the closer one. Made it before closing and paid in full. I have been on a do not rent list. I have my email receipt. What's the problem. And afterwards that evening. I received a call hours later saying they want to recover the car! I said no I don't have it I returned it hours ago in Ft Gratiot. Is there no communication. There?

I rented a suv from Frankford Ave location Sept 24- 27. The reason I went back to Enterprise was because last rental for 2 days, the Manager had rented me a smoke (cigarette) filled SUV earlier, and with 3 Kids for 2 days I travelled to DC. I have no idea how much toxins we all inhaled and are closer to getting cancer with AC on full blast it was like sitting in a bar with smoke all around. Anyways coming to the issue here, The Manager told me he would take care of the rental next time I booked. So that meant I would get 2 days free rental for the smoke filled SUV. I returned the SU V and went back home, looked up my card and lo he had charged me $ 331 for 3 days. I shoukd be charged only for 1 day extra. I asked him to reverse it but he told me he could do only one day, which he said he needs approval from management. I am not working due to pandemic currently. so that is steep bill for me. I want my $ 110 credited back to my card ASAP with finance charges.
I gave them a weekly business of $ 600 + for 2 years from my previous company. It all about making $ for Enterprise at cost of my familys health.
Can I send A bill for smoking inhalation for $ 20000 per passenger to you?
I regret having to deal with Enterprise. Send me check for my fraud charges or fo you want my lawyer to send you his bill and health damage from a the young passengers too?

I was charged two full deposits on the same rental, because I extended the agreement by 2 extra days. When I returned the car there was no damage inside or out. I would have expected to have gotten my deposit(s) back, but I've been waiting on my deposit return since about June 26, 2021. Ive called and spoke with customer service in August. Enterprise said that it would be my banks fault, as they immediately release the holds on deposits, and that they didn't see anything, but that they would investigate it and get back to me and of course they never did. Now I've contacted the bank and the bank won't even approve the dispute because of lack of information from Enterprise and no one can tell me where my deposit is or why I never go it back! It's highly upsetting because this is pretty much the only company I liked using prior to this incident.

I had a rental reservation and was turned away because my return flight was booked earlier that day. I drove in from Michigan to watch my grandchildren while my daughter celebrates her birthday in Mexico for a week. She's set to fly out at 6am. They said I have to come back at noon tomorrow and I can be allowed to continue with my reservation (even though the flight booking date still would not be 24 hours) I asked if I could speak to a manager because I felt like Rine (if that's even his last name) racially profiled me. He wasn't friendly with me as he was with the white customers. Then the black manager name Jasmine walked up. He briefed her on what the issue was. She then said it was a RED FLAG that the flight was booked same day when my assistance with my grandchildren were last minute. This inconvenienced my daughter with her trip out of the country tremendously. I feel like I am being treated like a criminal. I met the criteria requirements. I went to look up the "policy" to find I am within rental rights of the policy. I am extremely disappointed in the treatment I received tonight here. I never had these type of issues. I would like the employees involved to be reprimanded. I am calling an attorney tomorrow to discuss the discrimination I encountered as of I were a criminal or because my daughter wore her religious headdress!

My complaint pertains to the reservation process in the Evans, GA and Martinez, GA locations. On at least 3 different occasions I have made reservations only to get a call one or two hours prior to picking up the vehicle to be informed that the locations do not have vehicles. I've used the customer service department for assistance and even the escalation department. I was informed that I would get a call back within an hour, but never received a call. I then called back only to be informed that they would contact me within 3 days. My travel plans were ruined as this appears to become a routine practice. I've been a member for approximately 15 years and the service continues to decline. No resolution for the customer! My recent reservation number is [protected]. I'm a part of a cooperate account and seriously thinking about using another company for future travel plans. FROM an Extremely dissatisfied long term customer

I reserved a car on 9-1-21 and received a confirmation by email. I was dropped off because my car was in the shop. When I got there suddenly they didn't have ANY cars available. I was left stranded in Perris. This is unacceptable. I was left walking around not knowing where I was or what to do for over an hour in which that time my cell phone died.

I have been renting from enterprise for the past 2 and a half years straight. Recently, the price increased and due to the pandemic I can not longer afford the prices to rent a car. I spoke with Boppy, a representative at the Camilla location, and told him that I would be dropping off the car but I would require a ride home. He stated that he was not going to do that as it is not company policy. He then placed me on hold where I heard the automatic recording say that enterprise does pick ups and drop offs. After explaining to him that I had someone drop me off before, he stated that he will not do it and I would need to find my own way back. I think that it is disgusting that I WAS a loyal and long term customer and a simple drop home should have been provided since it is in the company policy. I am furious! Plus I just found out that the rates are dropping in 2 weeks from an employee that cleans the cars. Why was I not informed? Is this how enterprise handles long term customers?

My husband lost his job due to covid. We are struggling just me working one day out of the blue Chad Hendricks sends me a letter stating I was overcharged with a check of course not expecting this letter or check I'm feeling blessed to have some extra money for bills so I deposit it to pay bills then this Chad Hendricks tells me emails me and says oh my bad that check was sent out by mistake you owe me that money back what why did you mail me the check for then he sends me another email stating I owe 5000 this was for last year I'm like omg so I'm on the phone calling my insurance company on the phone with them forever there like no that was paid for then Chad Hendricks emails me again and says oh my bad a typo what do you mean like why is this man playing with people's emotions. I don't get it I didn't ask him to send me a letter stating I was overcharged and here here is this 500 check why mail it to me I'm already struggling ne thinking its a blessing this Chad Hendricks talking about suing me this going on my credit Chad Hendricks this is your fault why send out letters and checks and then want it back me and my husband yes is struggling I didn't ask for you to send me this letter and check just because it was your accident I don't get why even send it to me in the first place thus Chad Hendricks has made our lives a living hell because of his mistakes he's so smug like oh well no not oh well this is all your fault anyways I don't have the 500 he has to be stopped with his accidents and typos people like me our struggling right now with there husbands losing there jobs to covid then you Chad Hendricks with your smug attitude all I'm trying to say is this man has made my families lives a living hell with his threats typos and accidents

I was recently involved in an automobile accident in which I was not at fault. My insurance company referred me to Enterprise for a rental while my car was being repaired. I rented a vehicle from the St. Pete Beach location on May 24, 2021. I declined the supplemental insurance at $20/day but the agent told me the supplemental insurance was required and not to worry, the at fault driver's insurance would be covering it anyway. That was not true. I was charged $800 and when I contacted Enterprise about it, the [person handling my account told me the agent shouldn't have said that but he would look into it and get back with me. He did not. I then contacted customer care who told me a regional manager would contact me. They did not. I tried emailing the [protected]@enterprise. The same person who was originally "handling" the issue called me. I could not answer the call as I was at work. I called back 10 minutes later and the phone rang and rang until I got the message "this caller has a voicemail which has not been set up, please try your call again later". I have since called 4 times and have not reached him and have been unable to leave a message. He has also not attempted to call me again. When scouring the internet, trying to find a way to address this, I have come across numerous reports of this exact same thing happening to others. This is completely unacceptable. It is quite obvious this is a predatory tactic employed by Enterprise. I am a school social worker who was hit by an at fault driver and Enterprise Rent A Car used that as an opportunity to deceive me out of $800. Which by the way, is the cost of my mortgage payment. I was injured in the accident, have missed work and was also deceived by Enterprise Rent A Car. I can supply all the contact information, receipts, etc. to any interested party. Quite honestly, this looks like a class action lawsuit to me as this is a common practice by Enterprise Rent A Car.