Enterprise Rent-A-Car
Reviews and Complaints

I was recently involved in an automobile accident in which I was not at fault. My insurance company referred me to Enterprise for a rental while my car was being repaired. I rented a vehicle from the St. Pete Beach location on May 24, 2021. I declined the supplemental insurance at $20/day but the agent told me the supplemental insurance was required and not to worry, the at fault driver's insurance would be covering it anyway. That was not true. I was charged $800 and when I contacted Enterprise about it, the [person handling my account told me the agent shouldn't have said that but he would look into it and get back with me. He did not. I then contacted customer care who told me a regional manager would contact me. They did not. I tried emailing the [protected]@enterprise. The same person who was originally "handling" the issue called me. I could not answer the call as I was at work. I called back 10 minutes later and the phone rang and rang until I got the message "this caller has a voicemail which has not been set up, please try your call again later". I have since called 4 times and have not reached him and have been unable to leave a message. He has also not attempted to call me again. When scouring the internet, trying to find a way to address this, I have come across numerous reports of this exact same thing happening to others. This is completely unacceptable. It is quite obvious this is a predatory tactic employed by Enterprise. I am a school social worker who was hit by an at fault driver and Enterprise Rent A Car used that as an opportunity to deceive me out of $800. Which by the way, is the cost of my mortgage payment. I was injured in the accident, have missed work and was also deceived by Enterprise Rent A Car. I can supply all the contact information, receipts, etc. to any interested party. Quite honestly, this looks like a class action lawsuit to me as this is a common practice by Enterprise Rent A Car.

I have already emailed the company and called several times. Has not refunded my deposit . I was taking advantage of after a car accident I was in selling me extra insurance I didn't need and knowing the other parties insurance wouldn't cover it. I called and complained and the manger said the only throng she could do was meet me half way and refund me half the extra insurance. I had to pay over 1600 out of pocket for the car I wa told all the wrong info.

I reserved and paid for a van to help move things to a new apartment. Everything was planned for the move. They canceled the night before. They said they would reimburse me, and that it would take 10 business days. It's been almost a month and nothing. call them, nothing. Bunch of scammers. I will go out of my way to never rent a car with them again, and preach to everyone I know to do the same. I'm shocked that a business like this can carry on

My name is mary mau and I rented a car from enterprise rent a car in june of 2021, I requested mid sized car similar in size to my own but didn't go back inside to complain - which I should have because I knew everything about this rental was wrong. I never even got a copy of the rental agreement... The car he rented me was a toyota rav 4. A suv. It was dirty very dirty and very worn it has a huge hole in the floor mat under the gas pedal from someone's heel.. And that is very hard to accomplish. Even very old cars don't have that type of wear. Regardless my friend commented that it must have been a personal vehicle or maybe they just got it at auction because it was so unmaintained. Then the power steering goes out. No warning lights on the dash. Nothing. So I head home. I check my messages and the gentleman who rented me the car from enterprise has called and requested I come present another form of payment since it was taking longer than expected to fix the hail damage to my car than expected they had exhausted the first credit card. Enterprise is literally less than a two min drive from my house so I just go. When I get there I tell them its a horrible rental and inform them the power steering went out. After getting a snyd response as if that wasn't possible I was told they would look at it after they got my credit card info. So they finish that go outside they looked at it backed it up, repark it and then come back inside with all my stuff from the car. Told me that yes the car did not have power steering. I never signed anything agreeing to pay for any damages. We never did a walk around the car. In fact I never got a copy of the rental for the rav 4. I'm told that they are going to rent me a different car. A totally different sales associate writes up a contract this time after we do a walk around and I sign it he hands me my copy of the agreement and the key and I leave in a nice rental that is worthy of $100+ a day. I return the car after hrs. And drop the keys in the box. That was in june and the first part of july. And in august I get a bill from them for "damages" that didn't happen while I had the car &that were not even fixed. I was billed for the diagnosis. And the towing,. But no actual labor to fix the "damages".
They sent pictures of the tuck - but not what the tech claimed to find under the hood in the wheel well that bent the struts and control arms... I am not going to pay for something I didn't do. Whos to say the tow truck driver didn't bend the control arms or struts trying to get it on the tow truck? I mean I find it hard to believe that from an "unknown impact" that left zero visible evidence on the exterior of the car that I was able to bend the struts ect... Or whatever they are claiming.. Its not even really clear what exactly the damage was because all they had done was a diagnosis. And if this were true than it would have or should have been reported to carfax which it wassnt because I bought the carfax. It looks like they are trying to bill me my insurance for maintenance on their car. I mean I should be suing them for renting me a unsafe vehicle in the first place. Thank you for your time.

Today, 11 August 2021, I was denied a rental because they would not accept my USAA VISA debit card payment. They insisted I use a credit card which was not also a debit card. I have several credit cards but I was not carrying them with me. They were 30 miles away in my RV in which I am staying/traveling.
In their own rental agreement which was emailed to me as a reservation, it specifically states that debit cards are acceptable. They left me standing in the street 30 miles from home. Neither I, nor any of my family (15 grandchildren, most of whom are of driving age, will ever have anything to do with them in the future. A copy of this complaint will also be shared with USAA.
Larry Hanson, LT, USN, ret

In the 7/12/2021 morning, I went to an enterprise store and planned to rent a car, but the worker in the enterprise store told me that I owe enterprise $300 and I'm in renting block list.

I checked all my historical email, I had an accident and car repair in April 2019 and I rented a car from 3425 N Halsted ST, Chicago, IL 60657 store from 05/07/2019 to 05/16/2019. Before I picked up the renter car, I had gotten a confirmation email from enterprise that my auto insurance company had authorized a rental for me with enterprise-rent-a-car.

But enterprise did not charge the rental fee from my auto insurance. I also checked my historical Discover credit transaction log and found that enterprise also charged $300 from my credit card on 11/15/2019.

My questions are 1. Why enterprise did not charge the rental fee from my auto insurance? 2. Enterprise charged $300 from my Discover credit card, why I was added to enterprise blocking list?

I called enterprise several times and sent several emails to enterprise, and also chatted with enterprise online. Almost 1 month gone, the issue is still not resolved.

Thanks!
Clark

I was put in a 2019 surburban with approximately 50000 miles had a tire go flat in Sandy Utah was sent to pep boys in Sandy Utah tire needs to be replaced and no one will get back with pep boys to ok tire replacement so my local enterprise in Fort Collins told me to pay for it and get reimbursed.Wake up and take care of the customer fix what's broke.4 hrs delay so far because of your incompetence.Was just ready to send when pep boys said it got approved.Thanks but you need to have a new system to stop the delays. Thanks Kevin Coker

I was in a Rental from this company on July 6. The first vehicle I did not feel safe to drive. Me thinking like most car companies take care of the routine maintenance right? Wrong, the vehicle tires was on 32 pounds on the entire driver side of the vehicle. The alignment of the vehicle was off as well. I personally had to put some air in both tires however the next day both deflated back to 32 pounds. I even have a card statement showing where I tried to air up nothing. I'm driving at speeds of about 45-50 mph and all of a sudden pop the tire blows out. I truly wish that OCC should do an investigation on Enterprise. You send me a bill for shock replacement. So clearly the shock was already previously bad. Next thing I know I'm being billed for damages to a vehicle and then received a second bill for towing. Seems like Enterprise doesn't want to take any accountability for their vehicles and for that matter have any concerns. One of the reps even asked me on the phone was I on 35 fwy. It's truly a scary feeling when your not in your own car and having to rely on a company that doesn't car for the safety of rental agreements.

We reserved a truck and when we called to make sure that we were getting a full size truck they didn't have any available. Then we got a Tahoe brand new less than 10, 000 from Jax to our Key Largo destination. Half way their we were by Okeechobee, FL when the car started making popping noises shaking just acting like it was going to shutdown. Pulled over and call roadside assistance and was told to go to a enterprise site 17 min away even though we told the guy that the car wasn't safe to drive. We were on the way when my husband spoke with the office we were being sent too and they said they had no cars. We ended up at that office for nothing they were open to 5 pm. We got there at 4 pm. No help there only to find out that my husbands information was incorrectly put in and the people on the customer service end were not willing to fix it only to hang up on my husband. We left after 5 to try and make it to the Palm Beech international airport to see if they could exchange the vehicle. Crossing our fingers we drive through a lighting storm extremely bad weather hoping the car didn't stop in us while we tried to contact customer service. Finally we made it to the palm beach when we spoke with someone that said they would have a vehicle waiting for us only to find out there were many at the airport. Spoke with the person again to find out that he was sending us to a location that didn't exist. 1000 Turnage rd which doesn't exist here. Sent to another one where they would not exchange for an suv but would only give us a Dodge minivan when they clearly had other SUV's barely fitting all our things. So roadside assistance was a joke and for my husband, 10 yr old twins, including myself it was a scary driving praying that we would be left on the side of the road. Lastly 4 1/2 hrs later we are on our to finish the 3 he dr to the keys.

I turned in my rental and did a thorough walk around, no damage found. I get a call from Enterprise 30 mins after the walk around stating they found trunk damage which was puzzling because we just did the walk around. My deposit was taken from my account and I was given the run around every since. I told them I wanted to file with my insurance since they lied and a claim never been filed. I was told that my insurance won't pay for it anyway. I was also told my claim was 306.84. That the 6.84 would be waived. Now I'm being harassed saying I owe 6.84 after being told it was being waived. I'm very disappointed in this experience and after over 15 years of renting vehicles with enterprise, this will be my last. I would greatly appreciate a response and a much better resolution. I have already proceeded to speak to my insurance to do an investigation due to what all I have experienced and what I have been put through.

I rented the car 7/1/2021-7/11/2021… I still have not received my deposit back from the car.I O have my rental receipt but no indications on when or where my deposit is.

Rental Agreement # [protected]

My card was declined because of a spending limit and I was trying to call the bank to get it fixed when I was told they can't run the same card more than once a day! Then tried to pay with my moms credit card, nope has to be the driver! Tried to pay with two different cards, nope can only be one card! Had to leave to withdraw money to open a new account just to get the rental! Very aggravating. Needs to have more ways to pay! Had to pay for an extra day to make up for the time lost because we left three hours later than normal, so lost that whole day

Appalling service from your company,
Booked online received confirmation, and then called on the day to say their is no availability of this vehicle after they had charged me,
Then tried to all the office back and now no one is answering absolute waste of time money and effort
I will be incurring financial loss due to their poor service...

My insurance has been paying for a rental for several weeks. There has been an issue with the insurance cancellation date, but every time it has been worked out. I received a call from Alex at the Jackson, TN location today. He said that he had sent emails, I pulled my email and he had not. He said that he had left messages, but I checked and he did not. I have had to have my agent call and extend the date. I called today when I received the first message from Alex. Long story short he says I owe $400 when my insurance has paid several thousand.., I told him he on first call I'd call local agent and get worked out. he threatened to call that it had been stolen and I said don't do that well work it out as we have in past couple of weeks…. I went through how I'd been on phone with State Farm and enterprise multiple hours to get this worked and would get it handled…. Several hours on hold and ….. later …. Alex said he had turned the rental in as stolen. I tried to explain that we work it out and that I had a call in to my agent. Couple of calls later we're talking and I said I'm waiting on corporate State Farm to call me back. He goes on to say that he has reported the car as stolen. I said stolen means you do not know where it is or who has it; you have all my contact info. We will get this worked out. It got heated and I will say that I was pretty upset at this point because he said the police was coming to get my only transportation to work the next day which I explained. I again said it's not stolen you know who I am and where I live… I feel like you're calling me a thief. Alex replied that "you are a thief" because you owe $400. This is not exact but very close. Bottom line is I tried to work with this guy and he called me a thief because of something out of my control. I will admit that pretty much "snapped" at that point. But bottom line is he and enterprise owe me an apology in writing. I did get the rental extended but it took several hours on the phone.

I have never had a problem with Enterprise until now. I called about this before. With no response. It's been three months now. I had a wreck back in April. My insurance company rented me a car from Enterprise. I had to pay over a hundred dollars the day I got the car. Then there was another another withdrawal from my bank for the same amount, which I didn't know was withdrawn and cause me to overdraft my account when I went to pay my bills. My insurance paid for everything. The place I was told to sign for no additional insurance from Enterprise was for insurance. I have insurance to pay if anything happened. I called almost 3 months ago to complain. The lady that I talked to said that she would contact the office in Norton, Virginia and tell them about the problem and have the money put back. This has not happened. So can you please tell me why I was charged.
Thank you
Edna Donna Sykes

On 7/9/21 I was called by a representative from Enterprise Car Rental and was told that they could not honor my reservation for a large SUV that was reserved in February 2021. I called the office and confirmed the reservation on 7/7/21 and was told that the SUV would be available. Reservation number 1959863359Count. Needless to say this caused me great hardship as there were no other rental companies that had a SUV to rent. I find it hard to believe that Enterprise can just not honor my reservation causing great inconvenience.