Eureka Forbes review: Don't get cheated by buying Eureka Forbes 218

Dear Sir,
I have AMC contract for the below mentioned RO.
It is going to be very critical as we are not at all satisfied with the services, thatswhy I am giving you in writing- I am the customer from last 10 years, but from last 3 years, when I am finding the problem, always I used to suffer.

For your notice that, I am very much fed-up with the services from last four months, and almost I have given 3 to 4 times complaints in euro helpline-[protected] and also to the technician daily 2 to 3 times but either they did not respond and if they used to attend, answer we get is, sir i will come in the evening, but nobody visits, and there is no solution given, and from the day,

Problems faced by me-
1) My RO is leaking from the day
2) due to leakage the plate got junk, the screws can not be taken out.
3) the adaptor damaged due to leakage.
4) connector to be changed
5) blue pipe(outlet) is too short, this happen when they did not visit on time.

For all the above reasons I have told no of times, but always i used to listen that material is not in stock.

Pls. do the needful to resolve the issue ASAP.

Thanks & Regards

Manoj Sharma
D3- Mother dairy Flats, I P Extension,
Patparganj | Delhi - 92
Ph No +[protected]

We purchased an nano ofAquaguard . Witin one month I gave 22 complaints. Weekly twice their technician comes and the problem, still continues, We don't get a drop of water. We are buying water after investing rs.7500 name Alagu

I bought the Eureka Forbes Vaccum Cleaner in Bangalore during Sep 2010, After an week i called up customer care centre for the delievery of Dust bag & Demo. Till today 20 Feb 2011, No body bothered to deliver the Dust bag or the demo. Till now i have spent Rs.300/- for calling them at regular interval.

At last Today some how managed to get the Manger's (Ashok Sherigar) mobile number : [protected].
He promised to arrange the dust bag delivered with in 48 Hrs.

I'm actually looking to get the refund for the product. Can someone help pls
My Email id is : Mahe_25@yahoo.com

eureka forbes is one of the worst company i have ever seen. the complaint have been registered related to the water filter i have purchased. the model no is reviva. the complaint was registered on 18.03.2011 but not even a single person to turn up till date. the drinking water is getting tasteless day by day. we are concerned with health issues. eureka forbes know to sell the machine, but the service is compleatly nill. the issue will be complained to consumer cell. murthy .b ([protected])

worst customer service.. never had such bad experience

Complained 4 days back about the way of attitude what service center staff has.Also complained to the customer service of eureka but no response.Complaint no-[protected].

I have paid a chaque favouring Eureka Forbes Ltd. for delivery of Water purifier.But so far product has not been delivered neither company is responding.Sales person Mr.Pandey is not traceable through mobile.Chaque is realised and amount deposited in cimpanus account.It is more than 10 days company is not delivering the product at given address
s.y.joshi
401 Xanadu, Prathmesh Complex
veera desai road, Andheri(w)Mumbai 400053
Phone:022-[protected]

My water purifier is not in working condition frrom the past 3 days. I've launched my complain on 16 May 2011 in the authorised service center of eureka forbes. They gave us the assurance of surely attending my complaint in the next 24 hours Till now nobody has turned up. My complaint number is [protected]. We are managing without water for the past 3 days without water in such weather conditions where the temperature is rising to 45 degrees. The response from the service center has been pathetic. They have been making fool of us by giving us wrong timings and numbers. We have also taken AMC on 04 jan 2011. The servicing of our water purifier is also due. The filter was to be changed this year which is also due.
I would be very thankful to you if you could take up some strict action against them.

Breach of Trust and Violation of Business Ethics

I have been the victim of a mislead, mis-sell, dump & forget scam by some personnel of Eureka Forbes. The total loss to date is in 7 (seven) digits INR. I have material over Rs 6 Lacs in stock which are turning to dust.. the result of poor after sales service & unkept promises of a Sales Return. Eureka Forbes senior management has also not responded to my appeals for reasons best known to them. Irrespective of the huge amount of wealth destroyed, this is my effort to make my friends aware of unscrupulous dealings by people who would destroy a business worth lacs for their personal career gains. In this public folder you will find some of the actual documentation & history of this scam.

SCAM HISTORY: http://www.datafilehost.com/download-4721ccbe.html

Hi,
Eureka Forbes people r not so good. I wanted to purchase RO Water Purifier from them so called those people they came they got the deal done for installing 2 RO Purifiers for me. They said you have to give us Rs1000 today and tomoro mrng we will come nd deliver the systems to ur house which they did actually, and they said that we wiil be installing the system in the afternoon by 12 noon so i said ok no issues. Now what happened is that they didnt turned up till 1.30pm so i called those people & said that hey where r u people? so they said that we will come in the evening to install ur RO systems which made me like a mad people. Then i thought that hey i didnt even installed my system yet and there service is like dis frm 2day itself
so what is going to happen in the future with these people, i dont know yaarrr... chalo lets c.
Regards,
Saurav Paul([protected])

I also have the same experience. We are at their mercy..

from 25.7.2011 follow up for supply of aqua guard booster. payment made to company on 20.7.11 .
not given properly and promptly reply from sales specialist or Sr.team leader.

There is improper service provided to us.We called customer service over five times but for our problem (the problem with motherboard of our water purifier)is not met properly.Either a old motherboard is fitted by service provider or a board is fit which worked only for few hours, and is not working again.This board was adjusted on 17/09/2011.We have AMC done, which valid up to 14/06/2012.
I request that our problem should met as soon as possible.
phone number:-[protected]

The call center phone itself is always engaged and no possibility of lodging complaint regarding nonworking of RO for the last 3 days

I bought a Eureka Forbes RO water purifier. The guy came and told that te water purifier is Rs 10, 000 and will have a free maintenance and every 3 months they will come and do a free checkup and service. Every year we need to change the purifier candle and will cost Rs 1400. Till 11 months no one came home and checked it. when we called the service center the guy came to our house in Chennai and looked at the machine and said we have to service and change the purifier and will cost Rs. 3, 500. we told him that they told it will cost only 1, 400 every year and agfter 4 to 5 years is when they will have to change the whole unit. He did not even listen and said that the water will become impure and he will not be able to change anythign less than Rs 3, 500. They are all Cheaters and idiots, the sales person talks some non-sense and will try to sell. They tell all lie to sell the unit. They are bunch of cheaters... NEVER NEVER Buy any Eureka Forbes product in life. The same thing is happenign with all the products they sell! USELESS SERVICE AND PRODUCT FROM EUREKA FORBES! CHEATERS!

I have purchased Aqua-guard Total Reviva and I am facing the same issue, I have made several complaints but no body even visiting to check the machine. Eureka Forbes sales executives daily knocks on gate to sell products and disturbs on uncertain time but service department doesn't show their faces despite making several complains.

Sir,
I brought aquauard reviva from 18.05.2010 unit serial no. 6002235 is now work properly after local servicing 7/18, ankita complex second floor, civic center jabalpur (M. P. ) there are no action taking place on my problems.
Thanks
Sanjay sadhu

Dear Mr. Sayantan Patra,

We are approaching you from Eureka Forbes service team. We have made a note of your contact details and will contact you to resolve the issue.
Should you require any further assistance, please feel free to write in at info@eurekaforbes.com .

Regards,
Eureka Forbes Team

Dear Customer,

We are approaching you from Eureka Forbes service team, we regret the inconvenience you had to face. Please provide us your contact details so that we can help resolve the issue. Should you require any further assistance, please feel free to write in at info@eurekaforbes.com.

Regards,
Eureka Forbes Team

Dear Mr. Sanjay Sadhu,

We are approaching you from Eureka Forbes service team, we regret the inconvenience you had to face. Please provide us your contact details so that we can help resolve the issue. Should you require any further assistance, please feel free to write in at info@eurekaforbes.com.

Regards,
Eureka Forbes Team

Eureka Forbes Ltd. makes service contract with the customers charging sizable amounts. But when it comes to replacement of core parts like motor, they just vanish. Their code of conduct declares:
Promises: Verbal and Written. The representative will offer those promises which are fair and can be fulfilled within the company's policies. The representative shall give accurate and understandable answers to all questions from the customers regarding the product, price or any other matter related to the product or services.

Commitment: The representative will offer those commitments which can be honoured within the company's policy and within the time frame given by the company.

The representative will honour the commitment within the time frame given by the company regarding:
Advances to be converted into sales
Delivery of the products
Installation of the products, if required
Deputation of representative
Within Warranty, Out of Warranty
Within Contract, Out of Contract
Need based Services.
In my experience, their commitments are only on paper. They can thrive only in a country like India where they can escape with any sort of misrepresentation.

i by a AQUAGUARD TOTAL SENSA WATER PURIFIER FROM ASANSOL (WEST BANGLE ) salesman. on 17.11.2009 by Rs. 17900/-.after some time it stop working, will calling the service man come and fix the problem,
but after some time it hapend again till date i am facing the problem, now the service man is not coming, after many complane the service man doesn't come so the filter still out of order .
i also like to in form you that i have service contract of Rs 3975/- on 28.04.2011 by you authorized person Mr JUSBIR SINGH

how i just want to know that am i fooled by a company like EUREKA FORBES

regards

soumen roy
g.t.road(east) ushagram, asansol, burdwan, west bangle, India pin 713303

Phone -[protected], [protected],

Dear Soumen Roy,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your contact details and shared the same with our service team. Our service executive in your city fixes an appointment at your convenience and resolve this at the earliest.

For any further assistance, please feel free to write in.

Regards
Eureka Forbes Team

Dear Soumen,

We have not heard from you for quite long now. Kindly conform your status so that we can mark the issue as closed from our end.

Please feel free to write in for any assistance required.

Regards,
Eureka Forbes team

Dear Mr. Roy,

We have received feedback from our service team that your issue has been attended and resolved. In future if you need any assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Sanjay,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Dear Customer,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Dear Mitul,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

I have the problem in Eureka Ro system. They checked TDS level of my home i.e 560 TDS & suggested me the machine which is will minimize 90% of the water level means the water level will be approx 60 TDS. now since last 5 month the water level has gone below 25 TDS & which is much harmful to the body . Many times i complaint to the authority to solve the issue but no progress in the case so now i am planning to Sue the company so please help me or update me in the concern case.
Jayesh Vyas ([protected]) Email id :-jayesh_vyas@yahoo.com

Dear Mr. Jayesh Vyas,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

I HAVE PURCHASED WATER FILTER CUM PURIFIER ( MODEL NAME: AG COMPACT) IN MAY 2011. I HAVE BEEN TOLD AT THE TIME OF SALE PROCESS THAT TWO (2) FREE SERVICES WILL BE PROVI8DED WITHIN A YEAR OF PRODUCT PURCHASE. THE SERVICES PROVIDED ACCORDINGLY. NOW SIX MONTHS ARE COMPLED AFTER 2ND ROUND OF SERVICE AND THE PRODUCT NEEDS MAINTAINCE URGENTLY. KINDLY DEPUTE YOUR SERVICEBOY AT MY ADDRESS. I AM READY TO PAY AMC..
THANKING YOU, YOURS
Satish Korde
25/06/2012

Dear Mr. Satish Korde,

We value your association with us and would like to serve you in a better way.

Please provide us with your contact details so that we can arrange a service for your unit on urgent basis.

Regards,
Eureka Forbes Team

I have a classic aquaguard water filter.I informed over phone to the service centre, Bangalore ([protected]) to attend the job with change of carbon, filter element and iron filter.The incharge gave me another no of one Mr Raju to be contacted.He, Mr Raju assured to come in the next day with said materials .In the next day your office phoned me to my no [protected] and assured to come in the next day..But as per your prevailing culture the service man did not attend the job and by this time 15 days have already been passed..Now my question is that are you only interested in selling the equipments?Then who is responsible for service?Is it not an obligation on your part?Please give your comments immeadetely
.I also want to remind you that when, I was transferred from Kolkata to Bangalore, we did not get any help from your end inrespect of installation of the said unit inspite of, repeated request from my end.If you think you can prosper by ignoring services then you are living in a foolish paradise.If I do not get required assistance from your end then I would have no option other than to write to one of your Board of Directors.
t k mukherjee
tapasajanta@gmail.com
[protected], [protected]

Dear Mr. T.K Mukherjee,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

Sir,
We have lodged a complaint regarding the service to the Water Purifier last Thursday 6/9/2012. On Friday he came & checked it & said that the purifier filter has damaged. He said that he will bring new one & install on Saturday. But he has not yet came till date.Customer care is not responding for our calls.

Dear Mr. Nagendra,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and we also request you to kindly provide us with your contact details so that we can contact you at the earliest to resolve the issue. Should you require any further assistance, please feel free to write in at info@eurekaforbes.com

Regards,
Eureka Forbes team.

Dear Mr Nagendra,

We have not heard from you for quite long now. Kindly conform your status so that we can mark the issue as closed from our end.

Please feel free to write in for any assistance required at customercare@eurekaforbes.com

Regards,
Eureka Forbes team

Dear Mr. Nagendra,

It’s been a long while since we haven’t heard from you. We would be glad to have a feedback from you about us. It would help us serve you better. If your complaint hasn’t been resolved yet then kindly click on the following link and our service team will get back to you.
http://www.eurekaforbes.com/escalate-your-service-request.aspx

Regards,
Eureka Forbes Team

We are a college group. 4 Acqua guards were purchased and is now maintained in the college boys hostel at IIIT-Gothapatana.The water in all the acquaguard are not cooling in the acquaguard. All are under grantee period.
Last service made was on 10.5.12.
Request for servicing of the 4 Acquaguards at IIIT College Hostel.

Maheswar Rout.
Superintendent,
IIIT-Hostels, Bhubaneswar Ph No.[protected] / [protected]

Dear Mr. Rout,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you.

We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.
Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.

Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________

This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do contact write to us at: customercare@eurekaforbes.com

Regards,
Eureka Forbes Team