Eureka Forbes review: Don't get cheated by buying Eureka Forbes 218

I bought a Water Purifier from a Eureka Forbes saleman : Satish Gupta, ph: [protected] who made false promises about innovative features of the machine and manged to trick me into the deal. The machine had a fault and this guy was missing for 2 days and always rejected our calls. I called a police official and asked him to help me trace him and only after that he answered my fone. Then too he had the guts to deny what all he had promised and also said 'bravely' that " Jo karna hai kar lo chahe police mein chale jao" I contacted his manager Naresh Kumar, ph: [protected], who assured me falsely that he will 'look into the matter' but did do anything as expected. I m surprised how senior n juniors of this company are jointly tricking customers and are so fearless and dare to misbehave with the customer. PLEASE STAY AWAY FROM THIS COMPANY AND BUY SOME LOCAL PURIFIER.

Dear sir/Madam
1.with due respect and humble submission I beg to statedown the following few lines for your kind consideration and favourable action please.
2. I have to complaints to Aquasure(Serviceing office) phone No [protected], My Complaint Registered No- 526 but no response my complaint date is 10 days back.
3. May i request you to kindly look into the matter.
I am looking forward to get a positive response from your end.
Sajeev Kumar ( [protected])
Thanku

I have purchased the RO + UV water purifier but in every three months the filter get chocked & no one ready to attend the complain. We already complained through Customer Care regarding such problem in the name of my father Mr. N L Agrawal but still nothing happen no one has came to attend the problem & no response has came from your side.I will never preffered any one for Eureka Forbes. Its an worst company i have seen in my life while i am the very old customer of this company.

Bought aqua guard magna hd RO+ UV on 10 09 2015 . Not working for couple of days . Have been trying to contact their customer service no for last. Couple of days but no one ever receives the call.
Customer id no is [protected]

I have purchased this RO system on 15-April-2007 but till now I have not received the bill for the same inspite of repeated reminders from my end to the customer. Every time they promised but it was useless. I think that the local branch is saving on Service Tax and VAT that they have to pay by not providing the bill. I want to renew the AMC but on top of exorbitant charges of AMC, customer care is asking for executive visiting charges. I now regret buying this system because of the greediness shown here by the company.

The sales person (Mr Ravi Kant Mishra, Kanpur, U.P.) of Eureka Forbes LTd has cheated us. He had charged more than the MRP of the product and didnt give us the warranty card. Machine is non-working condition since purchased. It was not installed properly.

We had bought it against our old working Eureka Forbes Ltd acaguard ST2000 model. Till date we didnt get the bill, machine buy-back certificate, warranty card, etc.

Now, we have decided to ask the company to return back our working machine and take it away their horrible "e-boiling classic" non-working model.

sir, my parents who live in Bagdogra in Dist- Darjeeling had bought a water purifier from a very reputed company like Eureka Forbes which was a compact water purifier, the installation was on 07.10.2011 and they were supposed to get two free servicing, but till date even after repeated calls from my father who is also Sr citizen to the local servicing centre of Siliguri- at the ph no. [protected] no one has bothered to attend to the complaint. I am extremely surprised by the neglecting behaviour of the authorities who show no value for the health of my parents .When the product was being purchased the sales man made such nice promises that they lured us in purchasing their product, but if no step is taken immediately, we will go to the consumer court .This kind of behavior is extremely intolerable from the company.

Dear Polita,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Polita,
We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem.
Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Dear Polita,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem.
Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Dear Polita,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

I purchased on RO water purifier from Eureka Forbes, Vellore, Tamilnadu on 25-04-2011 by paying full cash. the purifier did not filter water with in five days of the installation.
I lodged a complaint with the company. The service engineer visited and said the catridges are not functioning. he promised to replace the same with in 8 days. but till date and time inspite of several reminders no action has been taken to replace the same. since it is hot summer, i request you to instruct your employee to do the needful immediately.
NASRULLAH BAIG, 116/74 VA KAREEM ROAD, AMBUR.

I purchased eureka forbes waterfilter (Reviva - NF) on April 7th 2011.

Person called Manju (ph.No. [protected]) from Indira Nagar Branch came to book the order. He asked me to make the complete payment towards the order (Rs 9990/-) as he said without the advance payment order cannot be processed. Order number [protected]. He said that it would be installed within 2 days. But no one came to install it. I started checking the status of the order from Manju, through their call center (Ph. No. [protected]), Manju's Manger, and their Indira Nagar office, Bangalore. Any day I call, and anyone I call I have the same reply, it would be positively installed within 2 days from now. 2 days are not finished as yet.

I wanted to install the water filter urgently as I have too many guest at my house and I purchase bottled water for drinking purpose. Since installation of this water purifier has been delayed I am purchasing water worth Rs 120/- everyday. Adding this for 6 days, I have already lost Rs 720 due to Eureka Forbes.

Can anything be done about this installation and the loss I am incurring.

I would prefer that they return my money and I will choose some other water filter from other company.

If Eureka Forbes are so bad during the sales, I am frightened that if I call them for service they will take 5 years to come.

Regards,

Praveen Krishna
praveen.krishna@gmail.com
Ph.No.: +[protected]

I had purchased a aquaguard total RO on 14.10.08 and there is leakage in the tap. I put up the complaint on 01.01.09 till date nobody attened the complaint. the tap has to be replaced.
this is my advice to every body never buy any eurekaforbes products. They are number one cheaters in all means. the sales executives are the number one cheaters and worest in service.

Dear Sir/Madam,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you.

We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation. We have taken a note of your complaint and the service request no. Our customer service personnel will address your issue immediately.

For any further clarifications, please do write to us at: customercare@eurekaforbes.com

Regards
Eureka Forbes Team

Aquaguard Total sensa inside AMC till 2014 is down for the past 5 days. Customer id [protected]. Various complaint no raised on 7th, 8th, 9th and 10th jan 2013 but no attendance. Complaint no [protected], [protected].

I purchased a complete security system marketed by eureka forbes from Mr Arun Arora for my new home on 3rd march 2007. for Rs 19800. (My requirement was for two systems, one for my sister in law) so I simply asked him to install the system for her as my home was under construction. I have been chasing him since 3 rd sept 2007, but they ARE NOT INTERESTED TO INSTALL. Mr Arun keeps promising and then disappears. When I call the helpline, I am left helpless as they take my complaint and then nothing happens. This company just wants to meet their sales targets, I am so disgusted and appalled at their service, now I just want a refund and want to say goodbye to them! There is no professionalism and they don't care!

I bought my Eureka Forbes Aqua guard a year back. I had been promised that I will get 3 free services and other facilities which i never got. Now few days back I got a phone call that a man will go to my house for the Aqua Guard service. The man came next day though he was supposed to come on the day I received a call from their office. The man asked for nearly Rs. 450/- as service charge. This incident came as a surprised to me when I reached my home in the evening. The number which the company provides also does not work. Now I am forced to tell all my known person about this thing & ask them not to buy any product from this company.

Dear Mr. Kuldeep,

We have made a note of your contact details and shared the same with our service team. Our service executive in your city fixes an appointment at your convenience and resolve this at the earliest.

For any further assistance, please feel free to write in.

Regards,
Eureka forbes team

Dear Arti,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you.

We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.

Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.

Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________

This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do contact write to us at: customercare@eurekaforbes.com

Regards
Eureka Forbes Team

Theservice record sheet of my product is not being shown to me in spite of my appliance being under continuous AMC. I suspect that an earlier year's filter candle was not given to me as per terms of AMC.

I purchase aquagaurd water purifier from Eureka Forbes Ltd. After two year I purchased two years AMC when I was at Orisa. Two years back I came to Patna and continuos registered complaints by telephone but till dated no one coming for service or filter replacement which must be given by the eureka forbes ltd on FOC.

Regards,
Kuldeep
Mobile: [protected]

I bought Aquasure water filter from Vishal Mega Mart and found a broken candle. We checked it recently and since then we are not able to use it..Checked with the dealer and we are told they don't have any idea whatsoever where we can get the new candles from. Company needs to improve their dealership networks as they don't take the ownership of selling a damaged product.

I Purchased Eureka Forbes machine at M/s.Balasubramaniam stores, Nanganallur. At the time of installation, starting onwards continuously problems, Amount Rs.12300/=
1. There is contionusly water flow at the outlet pipe (blue colour) pipe.
2. Contionusly sound coming from inside the machine.
3. Your R&D of the this particular machine totally failure.
4. Eight litre capacity of the machine, overflow of the water.
5. Continuously water flow of the machine for outlet.
6. I bought two days before these much of the problem, we have been faced.
7.If you are replace the machine well and good. Take immediate action.
Advantage

1. Drinking water is very good quality that is the only advantage.

V.Ramkumar,
No.17, RajaRatnam Main Road,
Charu Flat, Ullagaram. Chennai -6000091

Date :15 September, 2008

Dear Dr. Charles,

We are approaching you from Eureka Forbes service team, we regret the inconvenience you had to face. Please provide us your contact details so that we can help resolve the issue. Should you require any further assistance, please feel free to write in at info@eurekaforbes.com

Regards,
Eureka Forbes Team

Dear Dr. Charles,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

we prucured one vacuum cleaner, date of purchase 010310, unit serial no.9002632
order no. [protected], model - ECXFORCE. Maximum 04 to 05 used only. Suction not working. Last seven days representative of Eureka forbes saying that we are sending technician but failed to do so. I am facing great difficulties to clean my house since last week.

I bought the 'aqua gaurd-Eurekaforbes water purifier' only with a hope of getting the best after sales services. For the last one month it is not taking in water and nor water come out from the outlet. We contacted the customer care people for nearly twenty times ...for nearly a month ( call Euro help line [protected]) and the authorised service centres in Chennai ([protected], [protected]..). We paid Rs.1000/- (one thousand rupees) for one year for service contract ( contract Receipt No:[protected]). Despite my repeated complaints to the call Euro help line and authorised service centres no positive reply is given and there is none to attend the problem. It is really disheartening for us and it is really shameful on the part of the company which claims to be 'your friend for life' to be so negligent towards the voice of the poor customers.
charles/chennai

Sir,
We purchased a Aquaguard Cooloer cum purifier vide bill no 472 dated 31.3.2011 which was installed at Dispensary, IGIT, Sarang, an educational Institute for the Degree and Diploma students.
It became unserviceable on 15 Jan 2012 and a complaint was lodged at your Branch office at Bhubaneswar on vfide complain No 384 dated 19.01.2012. Subsequently, several complaints were also given telephonically till date.
But no action has been initiated as on today. This is causing a lot of problem to our students and also in particular to the patients who are coming to the Dispensary.
Now, since summer is approaching, if it is not repaired on an urgent basis, there will be lot of problems in the month of April and May.

You are kindly requested to take immediate action to either rectify the problem or replace the same machine at the earliest.

Thanking you.

Yours sincerely,

BB Mishra
Registrar
IGIT, Sarang
Mob No - [protected], 9778434074722e3

I bought a Eureka Forbes water Purifier nearly 10 months back. They had mentioned at the time of sales that they provide the best service to the customer. In my case nobody came for the service after 6 months which they were supposed to do. Then suddenly my machine reported some fault. I made a complaint to the toll free number and they gave me a code number. They told the within two days a person would visit me and solve the problem.

Nobody turned up. I used to call almost everyday, and had to describe the entire problem regularly. Then after nearly 30 days one guy came .

If your machine fails they will not turn up. Those who came gave some vague answers and nothing got right. In between I contacted the people who sold the machine to us. They told service is not their division. For the past 2 months We are not able to get filtered water. My friends are telling me that I have done a mistake by selecting this brand.

Will Eureka Forbes be responsible for any health issues arising from this. If they can refund the money and take the machine, we would be greatly happy and can go for another brand.
This is the worst Experience I had from any brands.

Dear Mr. Mishra,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Mishra,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. williamb,

We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

Regards,
Eureka Forbes Team

customer ID1008906602
Address: Shenbaganur, Kodaikanal - 624101

Regards
WilliamB

Dear Mr. Williamb,

Thank you for providing your contact details, our service team will contact you soon to resolve the issue.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

I have purchased a vacuum Cleaner, from Eureka Forbes Ltd., I was proposed for Rs.10990/- (web site also the same price) but they invoiced only for Rs.9990/-.

I got option for 6 months installment they charged 58%

Where as I was proposed for 27.5%

I need advice on this

i m very fedup from your service center(sai soultion, 135, loknayak appt. sector-9, rohini).i have AMC..But then too they are not providing me good facility and their receptionist(Gitanjali Bhardwaj)doesn't know how to talk to customers...she always talk to us in a very rude manner...i complaint the center to change sobonett s.v. part of my R.O. and after 2 mnths they replaced it wid the old one...i want u to take strick action against this...otherwise i have to go to consumer court...

I bought an Aqua Guard Gold from Eureka Forbes, Jodhpur, Rajasthan and wanted it installed in Bangalore. Before I bought the Aqua Guard, I was committed the following things and not even one of them is honored:

a) Since I am living in Bangalore, but I bought the Aqua Guard in Jodhpur, they would deliver the machine to bangalore for no additional charges (i.e. apart from the payment I am making at the time of buying it). Once I bought the machine, I was told that I will have to either take the machine with me or will have to pay the courier charges.

b) The first installation of the machine is always free and hence the concerned person would make sure that the machine is installed at my bangalore residence with no additional cost and on time. I have got the machine in bangalore for more than a week now and everyday I have to call the customer service helpline (080-[protected]) and provide the complaint no (PP25/9) and explain the situation to find the status. Everyday, I get the same response. "Sir, our personals are in field right now and we will make sure that the installation is done by 12 o'clock tomorrow morning." Nothing Happens. Again the same process next day!

c) The so-called team lead in Jodhpur office is Mr Sameer (contact no. [protected]) who sold the machine. He never picks up the calls and never bothers to return them. His behavior is completely unacceptable and I would want to report it to higher ups in the company.

I only suggest that nobody buys any product from Eureka Forbes ever!

My name is v. krishna murthy aged 61 years.I am retired employee. I have been cheated by a sales person that some life time warranty is given to the vaccum cleaner product for only for the last 2 days after which the offer will not be given. Your sales persons are big cheaters. They donot have common sense and behave like stupids and are targeting people who donot needthe product. Just for reaching their targets and promotions they donot follow ethics and behave like cheaters. Just u think aperson who is not having dust allergies and that too senior citizen how will he able to use the product. Please take necessary action regards this. My address is 32-13-26, f-3 prathibha complex, vijayawada -520010. Land number is [protected].

Dear Mr. Krishna Murthy,

We are approaching you from Eureka Forbes service team. We have made a note of your contact details and will contact you to resolve the issue.

Should you require any further assistance, please feel free to write in at info@eurekaforbes.com

Regards,
Eureka Forbes Team