Family Dollar
Reviews and Complaints

August 10, 2022, I was shopping for dog food and saw the dog food two weeks before because the price on the tag said $20.45 and when I went to check out the price was $24.75 and I tried to get the price changed but the manager said that's the price for it and I had to pay for it. I don't know but isn't this a form of FALSE ADVERTISING? I know it's only a $4 difference but it's the principle behind the whole matter.

I visited the Family Dollar store# 7922, 1115 Casino Center Dr. Robinsonville, MS 38664 on Wednesday, August 17, 2022, at approximately 8:30pm. I purchased a queen size 4 piece bed sheet set for $15.00. I took the bedding home and attempted to put it on my queen mattress and the sheet set did not fit. I returned the items in hopes to exchange for a king sheet set but was told bedding items aren't exchangeable nor can you get a refund on the items once the package is open.

This policy isn't posted up in the store, nor is this policy worded on the receipt nor did the store salesclerk mention this policy at the time of purchase. I needed a replacement sheet so therefore I had to spend out of pocket again to replace the sheets purchase that did not fit.

I am requesting a refund, store credit and apology for my inconvenient.

[protected] is my contact number.

I'm a store manager at one of the dollar tree locations. I transferred an employee to family dollar. One of the assistant managers at family dollar has been spreading false accusations and calling the police on members of my old transfered employees family. Now he is under investigation and now groping paid to work. But this assistant manager at fd is calling dollar tree personal phone numbers and calling after midnight, than once to discuss this

Yesterday, I was at Family dollar in Mills, Casper. I stop there almost everyday it's located at the end of my street. I literally know everyone by their name. Yesterday they were 2 new people working. I went to the soda isle and all the coupon stickers said 2 liters were 3 for $5. So I got 3 and some $1.25 cookies for my baby. Went to check out my total was almost $9. I told the girl that wasn't correct. Maybe she rung up 1 to many sodas. She called the guy "Swoop" over and I told him that on the soda isle what the price tags said. He proceeded to go and rip the tag off bring it up front and tell me it's expired. He asked did I still want them I said yes for the price listed (3 for $5). He said I'm not doing that! I said well all the price tags say that ans you should honor that. He said I'm the supervisor and I'm not changing the price. I told him he might want to go check the tags then because all the prices are wrong. He said that's not his job. He asked again did I want the sodas for the $2.75 they were ringing up at. I told him I've worked in retail and your suppose to honor what the tag says. He said I'm not changing the price. I asked him for a customer serive number he said don't have one then I asked him his name he said " Swoop". I then left with no purchase and very very very upset!

The store manager named Jessica at the Monticello store stole a phone and when the person came back looking for her phone she lied and stated that it wasn’t there…. All while having her 8 yr old child was there stocking shelves. My phone kept leading me back to that store. She stated that the cameras haven’t been working for over a mth. I will be making a police report and I may go as far as reporting to the news station about the kind of people you have working in your establishment and get in touch with the good government people to inform them of the abuse of child labor laws.😉

I downloaded and clipped the $5.00 off coupon that is good only on Saturdays when you spend $25.00. Store # 10404 300 West Main St. Conway NC 27820. I am so very sorry I can not give you either associates name as they did not have on name tags. There was a issue that it didn't take off the $5.00 so I asked if he the cashier would call a manager. She came up with a HUGE attitude. Line was backed up probably 10-12 deep. Needless to say I didn't get my discount and was totally embarrased with the smart things that came out of her mouth directed to me. I will drive an hour to get what I need rather then go back in that store. They are currently building a Dollar General and I can't wait. I have lived in this area for over 6 years and have complained several times about this store. I am white and all they have ever hired were black people that are very racist. Not only that they will never ever allow anyone to use their restroom. Maybe your survey should ask how the workers make you feel. Worst customer service ever. Please fix this. I was shopping at 12:03:15 On August 13th 2022.

I went to the Family Dollar to grab some quick items and was told to put my purse in my car or else the police would be called on me.

How are you suppose to shop without your purse.

So every customer that comes into the store with a purse is considered a thief!

Then threaten as if I done something wrong for the police to be called.

Since I was not treated as a valued paying customer I will no longer shop at Family dollar.

Walmart does not treat paying customers that way.

I was at the store in Louisville, Ky Preston Hwy near the corner of Outer Loop.

That's is just crazy to come to any paying customer in that form.

It was around 12:30pm 8/12

FAMILY DOLLAR #10271

The store at 3612 S Carrollton Avenue, New Orleans is poorly maintained. The floors are not clean, the coolers have dried spills, and the store is often just plain dirty. Trash cans on the outside of the store are not emptied on a regular basis. They are often overflowing to the sidewalks which are not swept. The area is generally an eyesore. The entrance door was recently damaged during a break in, and crime is a constant problem at this store. Some residents don't feel safe. I have visited your stores in other neighborhoods, and they are comparatively much better maintained

This store serves a poor neighborhood that really needs a full-service grocery store and would prefer to have one. We care about our community and will not continue to stand by and accept this kind of disrespect. The store and the area around store must be maintained to provide a descent shopping experience. Staff at the store is not properly trained and there is a need for security. These are issues that are standard in most neighborhoods. We are prepared to pursue solutions and we are starting with you. I spoke to a manager on duty and he was unable to assist in any manner. Can you please help us?

Around 11:00 a.m. on August 11, 2022, I went into this store to purchase a few items. Sam, the store manager was berating a store employee as I walked in. She had been called to the front to speak with another customer who apparently did not have the right slip to return an item. She was rude, abrupt and irritated. That poor employee was yelled at for no good reason, and humiliated in front of a long line of customers. Another employee came to the front and was ordered to not waste her time. When I finally go to the cashier I asked if the manager was having a bad day to which she replied that she spoke like that to everyone - shoppers and employers. I told her I felt sorry that she had to work in such a hostile environment and asked for the manager's name. I will not be going back to that store!

I was let go from the family dollar store because I ask for a 10min break and the assit manager never liked me from the first place and had always stayed on my back but everyone else took breaks when they wished nothing said, I ask for a ten min after working 4 hours and told no! And if I did then clock out and dont come back I took my break and she came outside with me and tried to fight me in the parking lot, all in my face saying she was going to kick my crippled [censored] and I got let go but she's still there after her actions which is crazy I reported her to the head manager and still nothing happened to her at all i'm not letting this go! Im going to the ceo or whoever because it was so very unfair and shes a lier but as I told the manager the cam has it recorded all they have to do is look! I guess they careless cause she still there. Her reason for letting me go I didn't fit in with the group? Excuse me?

Today August 8th I was in store 05577 and it was extremely extremely hot in there for the customers and the workers to be working under those conditions the store should have been closed down all the candies was melting stuff was getting mildew the workers is getting upset and frustrated it's an ocean violation and I'm going to contact my local senators and my local congressman and I'm going to let them know what the store did to these workers and customers as we came in there it was unbearable to be in a building like that of 90 something degrees weather outside in Maryland very very very

I cannot find any information that is missing. Please explain in detail what information you wish me to include.

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I ordered Qty 12 Suave Shampoo, 30 oz and Qty 12 Suave Conditioner, 30 oz.

I picked them up at the store.

When I got home I found that you shipped 22.5 oz bottles instead of 30 oz bottles.

Your confirmation email shows that I ordered 30 oz bottles.

I have added the pickup receipt that shows date and time.

Date 8/6/22

Time 14:54

This is for Houston store 6075 on Navigation Boulevard this a complaint is about a manager who had a really horrible attitude he even insulted me this happened about 12:30 August 3rd he refused to charge me the price that was posted so he caught an attitude with me and claimed that I had one and the verbal altercation got very heated but it was something that he had provoked he had insulted me by called me a nobody so he provoked my belligerent behavior. I had problems with this particular manager before he have always had an attitude. When I went back in the store because of his attitude I wanted a refund and he refused to give it to me. My name is Renard Sparrow my telephone number is [protected]

I was just her store holding Manger and just quit on 7/23/2022 do to her trying to make me work with while I was out on medical leave with a note from my doctor and after I filed with Sedwick, and I still haven't received my last paycheck or pay sub I have called multiple times to different people and still haven't gotten anything resolved. I have also been informed that she has bad telling customers and other employees that she doesn’t care that I get paid.

I went into the Minot ND Family Dollars store to buy a Verizon cell phone. When i got home i realize i had bought the same phone as i did a year ago at the same store. I went back to return the phone, but the manager would not allow me to do so, because the package was opened. Excuse me, how are you going to know if you like and want the phone if you don't open it up and look at it. The phone had not been activated so i just don't understand why your policy is non returnable, and there should be a sign saying cell phones non returnable. Sorry never again will i do business with the Family dollar branch.

I was shopping at your store in Natchez, MS there is a price in front of the item, but when I got to the register the amount was higher. This was unacceptable to me, so I asked for the Manager to get the lower price. Which Ms. Brannon gave her authorization, but I explained I shouldn't have to go thru this as a consumer, there was also items of the 75% off clearance, that had not been changed in the system. Ms Brannon the MANAGER said we can't change the price! This is not making any sense she just changed the price of the above-mentioned item, so why not this item, you are the mgr! Please clarify why she was not able to satisfy a customer?

went to Manistique store on Aug.1st, in the am to do shopping when I asked if was any bread I was told it was in the so I asked if he would get me some he said he didn't have time. he was just standing behind the counter, for the last 6 months shelfs have been empty and product all over floor when ask if they have something always told in back and they dont have time to stock. will never shop there again.

The location in Crosbyton Texas is horrible. This location has never had structure and the filthiest location of family dollar stores I've been to. Management needs to be replaced. The location has product everywhere, customers can never find what they're looking for with boxes in isles as well as product or anyone in the store not putting things away. These locations employees go to work in shorts and any kind of clothing, so no dress code enforced at all. Cannot keep staffed and this location. I've Been in management for 12 years plus and this is something i have never seen. corporate needs to take action immediately and clear this location out with new management or close it down. pay rate may be needed raised here to keep employment and to get a good staff in. again this is a store that everyone comes to in town seeing we are such a small town and with it being managed the way it is people in town will travel to dollar general or family dollar in the next towns being about 20 min out.