Family Dollar’s earns a 1.2-star rating from 2309 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Store #5847 in Brownsville texas working with no air condition since 7/22/22.
store is operating in high hot temperatures for the employees and for the customers. It's an oven in there since 7/22/22. No air-condition as well on 7/23/22 and the frozen coolers also shut down. district manager very irresponsible. Store should be closed. if there are sell frozen food at 50% off who knows if it's still good and since when. Customers are all complaining about how hot store is and so are employees. POSSIBLE LAWSUIT IF STORE DOES NOT SHUT DOWN WHILE PROBLEM IS NOT FIX!
Angry customer
Desired outcome: closed store immediately until air condition and coolers are working properly. Its an emergency hope this gets read as soon as possible.
Return not accepted
Today is the 2nd store I have stopped to that I don’t accept a return of a bathrug. It is unused and attached tags. Each time I was told that it had to go back to the original store of purchase. I’m in Jacksonville Fl first store was 929 McDuff south and the second was 2610 Main St.
I will burn the extra gas in a already increasing economy to go all the way to the original store which is #05161 571 n main st.
All this over $12.00, just wanted you to be aware.
Desired outcome: Update on procedure and a gift card for the inconvenience.
Store never open and never stocked or clean
770 red table drive Fami9ly Dollar in Gypsum Colorado 81637 is closed again today every day this store can not keep any employees Corporate office uses aggressive force tactics to make employees work off the clock , stock the store while running the cash register in one night they can not keep employees and Refuse to make the immediate required changes in...
Read full review of Family DollarThe staff
Today on 7/19 around about 5pm I was at the family dollar at 4446 park heights ave Baltimore, md 21215. I was at the register paying for some items when the cashier stated it’s no tag on the item, he proceeded to ask me will I go and get another one, I told him can he ask one of the employees run in the back and get it so he asked one of his coworkers who...
Read full review of Family Dollar and 1 commentStore manager Bianca store #1295
This manager Bianca is very unprofessional and she was rude along with her employees. I took things to the register and the price listed was not the price that was ringing up. I then told the employee that the price was wrong, she called for another employee and she told her give it to me for the price I seen. The employee was unable to change it so she...
Read full review of Family DollarOvercharge for cat food
Dear customer service I am complaining about being overcharged for cat food every week I go into Family Dollars by the same employee I tell her the price y'all have listed on the Shelf but she charged me what it ringing up in your system which is not fair if it's on the shelf saying one price that's what I should be charged so I feel like she pocketing the...
Read full review of Family DollarProblem with online order
I placed an online order #EC471519967 on 6/28/2022, and received an email on 7/11/2022 that my items were in store and ready to be picked up. I went to the store the same day and was told the manager was not there that day and they only had two of the three items that I ordered. There were two cashiers working at the register at that time and I asked for a refund for the third item that they did not have and neither of the cashiers knew how to do that! After waiting for about a half hour while they waited on other customers and tried to figure out how to refund me the cost of the third item I asked if I could just buy another item at that price and the cashier told me they couldn't do that. I could see they were no going to be able to help me so I just left without my items. On 7/14/2022 I called the store and asked to speak to the manager and was told she wasn't there, but would be back in about an hour, I left my phone number for a call back and after 2 hours I never received a call back. I had a doctors appointment that day so while I was out I went to the store again and asked for the manager the girl at the desk pointed to herself so I gave her my paper with my order number and she again told me the manager wasn't there. At that point I said "Is she ever here" which she said she was there this morning! Since no one has been able to help me actually get my order and I still want my order, I ask that you would send me my order free of charge to my home address. I am not going to keep going back and forth to the store to try and pick up my items on the chance that I will catch the manager actually there.
Desired outcome: I would still like my items that I ordered, so I would ask that you send them to me at my home address.
1464 store Richmond TX
I went in to purchase some items at the end of my transaction my items were not bagged. The cashier stated "we don't have no bags". I responded what am I suppose to do. The cashier suggested I place my items in a cart to get them to my car. I asked if they had some bags I could purchase she stated no. And there were no carry baskets. What kind of store don't have bags for customers to place there purchased items in. This is unexectable after spending my money.
Desired outcome: The manager should have made sure she ordered the supplies needed for the store to include bags
store clerk deanna or dianna smith
she has aproblem with my son and when i ask her to please not talk to me she kicked me out of the store in american falls idaho and said i was banned from store then she pulled out her personal phone and took my picture i hav also filed a complaint with american falls police department thank you Marilyn Savage this took place at 10:45 am on 7/7/2022 she has also been talking junk about my son to other customers in the store
Desired outcome: she needs to be more curtious and respect customers do not really want her to lose the job but what does she do to others
Customer Service
I went to make an exchange at the Family Dollar on Council and Nw 39th in Bethany, OK. When I entered the store the cashier was busy assisting a customer, so I went ahead and grabbed what I wanted to exchange. When I approached the register I was not acknowledged and had to wait. She did apologize but proceeded to tell me that they only exchange items that are exactly the same. I had my receipt and wanted to exchange the 2025 batteries for the 2032 size and they were the same price. She told me next time come to the register first because it looked funny. I just spent 83.00 dollars the day before
I felt as though I was being discriminated against because I am black. I do not steal and I do not want to be accused as a thief.
Desired outcome: I would like to know the policy for exchanges.
some stores have it listed on the bottom of the receipt for returns.
below is from what i have read on my receipt or told by associates of stores i frequent.
as for the policy itself it is governed by the rules sent from corporate [if they tell a store not to do returns or to accept them] then the franchise owner and manager takes those corporate rules and can just use those or modify them to reflect how they want. so they could get orders to only accept items of similar value or a similar item from corporate or they can change it to be same item only or same price value only. it's from what i have seen not geared to discrimination factors BUT this doesn't mean the policies of the franchise store that the franchise owner and manager created are not leaning to discrimination.
Store manager behavior
On July 4-2022 around 5:10pm-5:30pm the store clerk on duty proceeded to instruct me I have to leave my empty book bag at the front counter because people steal and he wants to make sure I’m not stealing! First of all I’m 50 yrs old and have better sense than to steal $27 worth of merchandise from you. I only came here r cause the stores close by me and I needed a few items. This is very disturbing that a clerk would harassing me for 7 minutes about an empty book bag that I carry my purse inside because I’m planing on putting the things I’m buying in it. This is totally unacceptable! Id rather go out my way to super Walmart now.
There’s a difference between being respectful and polite and being a nasty worker and harassing customers!
Family Dollar Store at 5100 and Western Chicago IL
I just left all the stuff on the cashiers counter. I sho
Desired outcome: He needs better training and verbal or written warning.
Service
On 6/27/2022 me and my grandson was shopping at #02570 the store manager was in the cooler putting away water when my grandson wants a drink, so he steps a cross the curb to get to the other side of the cooler that man look at me and spoke these words next time be considerate and walk around first of all he had the curb in the middle of the floor and second of all that is not how to talk to the customer's that guy need to learn handle business better than this his customers service SUCK to be manager.
Employee
One of your employees at the Covington Tennessee (38019) location on Hwy 51 is a cocaine drug user. We saw her putting it in her nose sitting in her car when we pulled up. I don’t know her name but she is an light skinned lady and her license plate number is BGH 1447 and she drives a white Chevrolet sedan newer model. This was very disturbing and I had to...
Read full review of Family Dollarstore service and opening
all month of May and June.
Since the beginning of the month of May the store on 44th and Bryant Ave. in Oklahoma City, Oklahoma has opened then closed within an hour. It constantly stays dirty and cluttered. The cashiers are rude and are constantly on there phones. They are always short on stock. It may as well be shut down. If not I would recommend a complete remodel of the complete store and a complete change of staff.
Desired outcome: You need to send a Rep. to check this issue as soon as possible, and I would do it without knowledge to the store.
Verbal (elder) abuse. Clerk felt disrespected. Even if she was, it handled poorly. Mgmt/lead agreed with how it was handled.
Store #02392 Madison, TNTime1:24 There was an elderly man (80ish)He had obvious problems walking,hearing, speaking w/clear signs of dementia. He saw a different price on the receipt, he got upset & threw the receipt at clerk.She said he “pissed” her off, screamed at him &berated him while giving refund.She verbally abused him and showed contempt.
Desired outcome: Teach employees how to handle conflict
Manager
On Sunday morning, they didn’t tell me anything about working that night until later. They are unprofessional with wat they do they firing people for no reason I’m filing a lawsuit
Desired outcome: Store manager gets fired
Employee stole a dog from a customer/theft
A lady stole from the store gave back the items then they proceeded to keep what she paid for pepper prayed her then as she was across the street putting water on her face she couldn't see a person yelled from there home they are taking your dog. they ran an stole her dog an shopping cart out of the next parking lot then said they gave it away but the dog...
Read full review of Family DollarPurchased some green drapes on Friday June 17, 2022.
Started to hang them and discovered pin holes in them. Just wanted to exchange them or given a store credit. Was told that I couldn't exchange or given a store credit because I open the package. I asked, "If I didn't open the package then I would not have known that they had pin holes." I was directed to speak to Corey Cooper. I opened the door and he said...
Read full review of Family DollarNissan ramen 5 pack
I sent the following information (twice 5/30/22 and 6/9/22) to Nissan. I am very concerned. I believe that the product should be removed from store shelves before someone else gets sick. I am 78 years old. ------------------------------------------------------------------------- Data from form: Product Issue Form. General data: Date: 09-06-2022...
Read full review of Family DollarPoor exterior maintenance
This store is an embarrassment to the neighborhood. There is garbage littered everywhere and waist-high weeds surrounding the building and parking lot. The lack of property care is now encouraging rat infestation. The Owner should contract with a local landscaper/ maintenance company for routine oversight & clean up of this business, as the rest of the businesses and homeowners do. It is a disgrace.
Read full review of Family DollarFamily Dollar Reviews 0
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Overview of Family Dollar complaint handling
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Family Dollar Contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 11, 2024
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