Family Dollar
Reviews and Complaints

I came to family dollar to purchase 2 items (dove shea butter that cost $6.00 and crest mouthwash that cost $5.00. I proceeded to cash register near front door in which there was a small young female (look to be 20-25 years old if not younger) was working that register. The line had approximately 6 if not close to 7 customers. 1 customer being waited on had more than 7 items and the 2 young black females had numerous items between them (I believe close to between 35-45 items) which I considered bad service on family dollar's part as well as the 2 females who insisted on not allowing me and others behind them to proceed forward to checkout. This is the united states of america and we have standards as well as traditions that continue to be trampled upon by the new generations as well as family dollar employees who jump the gun and try to misconstrue a customer's intentions as well as integrity. I am a black man who has sent out numerous information to organizations who I witness that fail to meet the proper standards of laws, ethics and simply common courtesy. I have nothing personal against family dollar because me and my wife and friends and family like many others are pro-family dollar over many other stores such as dollar general, etc... But when my friend who called me on the phone who also exercises his 1st amendment like me and many others do when an issue rises, I couldn't help but just state the truth when he ask me what's going on. I told him i'm at a family dollar in which 2 young new generation (ng) females with tons of items in front of me and others refuse to be respectful to allow anyone to go before them to check out with our small amount of items. I also said that it's a damn shame how this (ng) folks even spread as far as to even family dollar employees. I told my friend there are over 6 or more customers and 1 register. I did ask the small white employee if she was getting ready to open a new register as I proceeded to it but she said she isn't. After that, I got more pissed and said this new generation people aint [censor]. Thy dont respect their elders, they can bring violence to schools, rude to people on public buses and i'm tired of it. Then out of nowhere some heavy set white female ask me to leave the store because I was so-called being rude to customers yet no customer responded to me stating I was rude or apparently someone bared shame to keep silent or I wasn't that rude with my truth that it is rude to not allow a customer to go before a person with numerous items being bought vs a few items. I only state the facts and this other female (bigger one with all respect) didn't use her discretion against insubordination (failing to timely serve customers by opening another register to check people out quicker) by pulling me aside and nicely questioning my verbalization regarding (ng) people and my words. To add insult to injury, this heavyset female called someone who I believe was the police in haste as oppose to doing the job she was foremost hired to do which is to keep a pleasant environment for family dollar customers by checking out customers timely. No, instead this female did what many employees do which is the new thing of passing the buck to tax-payers by calling police to take them away from more important matters to come to family dollar and assist her in a false criminal complaint instead of her choosing to do her job and allow people to speak their 1st amendment regarding whatever the issue the person chooses. I wasn't committing a crime, but rather I was waiting extra time than I should have because the manager (heavy set female) chose to give the police a description of of my beige sweater and my blue jeans etc... Rather than keep peace by making sure family dollar employees keep a harmonious environment by getting customers in and out of store timely. This is 1st rule of thumb with corporate family dollar because many of us have family who work or have worked for family dollar and we are privy to it's policies. Now to really put the icing on the cake please observe the following: the second I asked who the manager was and the heavy set female stated she was I immediately told her i'm making a complaint. Out of nowhere a white female stated out loud that the heavy set lady is always rude to her and her loved ones. I then asked the white female to take down my number and please let me have her number as well.in addition to this, a foreign looking guy (mexican descent or otherwise also took my number and he said to take his (I think he said his name was toni) because he wanted to be a witness against the family dollar manager because of her rudness and not willing to accept the fact that this is not germany this is not russia and american standards are continuing to fall by the way side by people on the job and away from the job who insist on being part of the problem and not the solution. I am stating in this complaint that I want to make sure this female manager get this information clear as a bell that people of older generations will not allow them to disrespect us, misconstrue our intentions or words or what we find appropriate and certainly reasonable. My words were directed at those ill-mannered 2 black females and the many new generation folks who continue to fail to not get the memo that "disrespect in many folk's books is never an option." also the female can avoid a lot of mess for herself if she understand that we live in a world where people agree and disagree on issues, however, for her to just jump right in head 1st on and issue that surely hit home with the truth how young people disrespect others and her to witness no responses of any customer agreeing they feel disrespect, the manager misrepresented my intentions which was to ensure the youngsters get the message their actions are also why many communities lack harmony. My intentions were solid and honest and 2 other customers among others also agreed. The film will show the real truth. The manager created this domino effect by not opening another register, nor did she even use discretion by asking me to come talk to her in privacy to resolve issue nor did she yell out that were sorry were experiencing business currently and that were working on speeding up service but rather she chose to yell out in short fuse "you have to leave!" "you're disrespecting customers!" my first response was "i'm simply telling the truth." atleast I even look for the smaller lady to open another register but she said no she's not going to help people get out quicker. Family dollar: "you have a problem of not properly screening new employees and you are not alone. I will say there are wonderful employees who work at your stores including the smaller female at the clover and wayne ave location. I was just there 1 or 2 days before this issue arised. I'm just saying everybody is not cut out to handle customers properly and I would be glad to assist in any way I can if need be."i'm not looking for a job per se, however, some folks just need extra reminder of what works and what can cause ruckus in businesses. I did tell my friend on the phone that I wanted corporate to end the heavy set female's job but I currently reconcile my feelings to simply requesting a follow up at my number and email address to ensure that what occurred on 3-18-2018 approximately 3pm to 4:00pm will be resolved with the presence of proper family dollar if not dollar tree staff. I will also state in this email that I assure you I will in no way discourage any customers to end service or bad mouth family dollar or dollar tree nor have I made any unlawful gestures towards any employee as the female manager tried to insinuate when I told her i'm filing a major complaint. I use to send some stuff to social media years ago but I try to stay out of that type of arena because it can really cause issues to be misconstrued and businesses to be misrepresented. The sad thing about this situation is the female at wayne and clover have no idea who I am and who i'm connected to. It would be wise for her to know that a lot of people shop at many stores in dayton and some employees take it upon themselves to seek retaliation against innocent folks who simply want to have an equal exchange when it comes to business affairs. There are many church folks, elders, deacons, bishops, executives of corporations, government folks and some people just waiting on some employee at some businesses to violate company policy. This employee don't even come close to ruffing my feathers as some companies have such as speedway among others. I just want her to understand that in this email I sent to you I am starting the process of a serious complaint and this complaint will only go as far as need be if not properly resolved. Still, what I don't appreciate is anyone misconstruing my intentions or my words. This I will not accept because america has enough liars at the white house who don't handle tax-payer's issues properly. I will leave you with 2 customers numbers who are witnesses to the manager at clover and wayne's unprofessionalism. 937-361-3588/937-422-5469. And for what it's worth, I believe a lot of caucasions jump the gun or barney fife on issues because they don't like black people or simply as I stated don't want to do their jobs. Over the years this has caused a lot of mess in communities and even to the point where blacks were even scolded to the point of death by racists cops. One thing about us blacks is we do discern and can perceive the steps of a racist and lying and jumping the gun on issues is the best description of that type of person. I hope the manager concening this issue is not racist but she surely could have avoided the mess which influenced you to be reading this complaint. My name is don and you can reach me at 937-266-0837 anytime preferably after 12:00pm. If you need to call earlier please do so. Thanks for your patience as well as your eyes to this matter. God bless everyone at family dollar

Family Dollar (# 11992) 7313 Chef Hwy. I was n the store shopping, had to use the restroom I was told no public restroom. How can the public come n and shop but can't b use the facilities. Something should b done about that b4 it gets out and no one will b shopping there.
Workers were very nasty about it. I will not b shopping there anymore.

Pearline Magee
[protected]@yahoo.com

Store Number 05164
1031 Kenmore Blvd
Akron, Ohio
I shop in this store 2-3 times a week and there is always a line at the register back down the isle, the cashier rarely calls for help unless someone in line starts yelling for another register to open, and that same day I walked in and the carts were all gone, I asked a worker there about the carts and she said "we are using them for our inventory" and didn't even apologize for there not being any carts. This is the worst Family Dollar, they are never friendly, the isles are full of unpacked boxes and the line at the register is enough to just walk back out and go elsewhere. Another time I asked for a big bag (because in the car everything falls out of those small bags) and she said "were not allowed to use the big bags." Another thing that bothers me is the beggars that stand out front, and when there's a line at the register other workers are out front smoking. I have complained before about this store but it never changes. Please clean this store up, I don't even feel safe going in there.

Please put a bathroom in each store! My daughter almost wet herself while we were shopping😣. We shopped and spent time in the store. Spent at least 50.00 there! At the last minute my young daughter needed to go and the cashier's refused her with no sympathy. Not good customer service. Jake Alexander Blvd. Location. Even Dollar General and Dollar Tree which are similar to your store have a bathroom accessible for paying customers. I understand for those not buying anything...but we did!

Today while in store #10807, I received a phone call, I answered the phone, and held a conversation while the cashier helped the customer in front of me. When the cashier finished he asked me to wait a minute, which I did, when he came back to the register, his greeting was " I hate when customers are on the phone, it drives me crazy, ugh!" I finished my transaction and told him that his comment was not necessary and that my being on the phone did not stop him from doing his job, he then said "whatever" in an irate tone. I do not appreciate being spoken to on that tone by any one, especially in a location where I'm spending my money, I think someone needs to speak with James and his customer service skills.

I am so tired of my family dollar closing early. Some people get off work late and cannot make it to family dollar before 10 til 10 like me i come everyday tonrhe family dollar at 9636 brierwood lane in dallas 75217. They see me everyday often times they go ahead and let me get my things and go about my day. Im usually quick just dog food most of the time. I probably spend 2 to $300 a week in family dollar.i never shop at walmart. So its been done too many times and im [protected]@king my neck to get here before 10 onlybto be turned away with 5 10 and sometimes 15 minutes left before they close. They need to stop it. I know they want to go home but if I came from work or home to get to the store before it closes at least let me in.

Tina Watson

Doing store manager at 1154 needs to be replaced before trouble gets bad... he talks about customers and argues with customers during business hours.I am a former employee who wasn't greeted when I spoke First and Doug store manager insulted me on Front of other employees and the next day talked about me to my Teenage daughter, offending Her.I want him replaced and I will continue to contact your HR until he's gone...my name is Felicia Mccalvin id
no. 1119888

This evening on 03/12/18 my nephew and I visited store number 04420 located at 261 Broad Street Manchester, CT 06040.
I picked up six items and made my way to the cashier where we were assisted by a cashier named Amanda. My nephew saw a bell on the counter and
rang it and placed it back down. Amanda continued with the transaction as the other associate Jessica stormed over snatched up the bell from by Amanda's side and walked back to her register making nasty rude comments to my nephew and me.
Amanda then decided to join Jessica with her comments and because of their rude behavior I asked to return all six items. Jessica then started to yell saying that Amanda could not do the return because she was in training. I patiently waited until Jessica was done with her customer for my $20 return and asked for the number to customer service. She continued to be rude to my nephew and me and said that I needed to google the information myself.
After several times of me asking for the information she continued yelling and arguing with my nephew and being rude and disrespectful to me.
All of the patrons in the store were flabbergasted at the behavior demonstrated and the vulgar language used in front of the children present.
I am a government employee and never in my life have I ever treated anyone with such intolerable and disgusting behavior . I am expecting there to be some form of satisfaction for this type of mistreatment by your family dollar employees. If this is the type of training that associates are given then your company needs to do a complete overhaul of customer service skills and management qualifications.
My plan is to continue to persue equal and fair treatment for all customers and if this is an unattainable goal to be met by your Family Dollar corporation I will also be reporting your practices to the Better Business Bureau.

I came. Into family dollar today to shop, told the manager that it was junk in the cart, nobody. Couldn't use the cart, his response was shut up, look at my mom and said tel her to shut up, my mom said to him, she grown, how do you talk to a grown woman like that, that was very very disrespectful and rude an unprofessional, and this. Is not the first time he talk to customerin that tone that came in the store to shop, something need to be done with him, he very rude and disrespectful, unprofessional, for the company, and because he talk to in that manner, I will do what it take s to have this matter look into.

I'm a Customer, on 3/11/2018, My Husband and I were leaving the parking lot of the Family Dollar Store ! We were backing out, when the Manager almost walked into the side of our car! When we ask her what she was doing she was very combative, which made the situation escalate to an argument, she was very disrespectful, yelling at us across the parking lot and then told us not to com back to her store! The whole situation would not have gotten to that level if she would have taken responsibility for her unprofessional actions from the beginning! I have lived in this Community for 22 yrs and have shopped in this store since it opened, and have seen up to 5 different Managers go through this store, I have never had a issue until this! I have been a valued customer that has spent thousands of dollar at this store and feel totally disrespected! I shop there for the convenience in location to my residence! The Manager seemed to be under the influence of something! Maybe a drug test is needed! Thank You for your time, Sincerely, Valued Customer

I go into this store all the time i'm retired and live very close... So this my home store there's a pregnant women who always smells of marijuana. I smell it at the register... Think you guys need new management and she has a nasty attitude and very rude someone needs to look into this I am considering calling police something not rite. They should all be disciplined or drug tested... Not happy @

On separate occasions of visiting the family dollar store, upon check out, the cashier stating that you all do not accept coupons and denied the coupons from the items I was purchasing. My daughter also visits the store often and was told the same thing. Other stores have no problem with it. Are you all not honoring coupons any more at this store? I have read your coupon policy and my coupons are valid to your policy.
1606 E. County Line Rd
Ridgeland, MS 39157

Family Dollar 3526 Holly Road Corpus Christi Texas employee accuse me of putting something in my purse and when I showed her that there was nothing in my purse she still was rude she cursed at me she called me a b**** on low life and it's on on camera I reported to the supervisor and manager on duty they didn't do nothing about it now this is how you handle your employees to be very rude to customers then you got to train them again or train the manager an
and supervisors because that's the work they're not there to be friends that is why there is so much disrespectful in the work area because when an employee tries to accuse a customer just because they don't buy something or just because the assume and when they prove it to the employee that there is nothing and the handbag now I got very upset and very embarrassed for the accusation and the vulgar language the who else does she disrespect and has very bad attitude that you keep their problems at home not in the workplace there have been many times that I or other customers that I've seen I have asked that person Ashley for assistance but she's too busy texting on her phone no that's the case she should be terminated if she doesn't take her job serious or with pride cuz there is always somebody else who wants that job

I came in today and both cashiers were in the back office, I rang the bell and it took them 3 minutes to get out of the office and come serve me. I'm tired of coming in when Carleen is working and having to wait several minutes to get off her phone to help me. I often catch her playing on her phone. Every time I come in when she's working she's always playing on her phone instead of working. I always have to wait multiple minutes for her to come up to the counter. I need to go out and find her in the store and I always see her on her phone.

I wanted to buy three packs of Cheyenne cigarettes today and I wasn't away from the store not even ten minutes and and went to grab a pack and realized that they had given me cigars instead of cigarettes so I went back and let them know that they had sold me the wrong product but they wouldn't exchange or give me the money back so I could go somewhere else to get some cigarettes. They told me that it was against the law but its not I have done checked into it unless its against policy but stores are allowed to exchange the product as long as it hasn't been opened and they wasn't so I gave them the cigars back and told them that I can not smoke cigars and I have been a loyal customer for years and I think it was in just so if I am going to be done this way I will be treated then I will no longer be customer to family dollar or dollar tree

My complaint is on the store manager for store 1471 in Augusta, Ga 30904. Latitia Heckard is extremely rude to her customers and her employees. She refuses to help CSR when very long lines. I witnessed a shoplifter try and walk out the door and she just told them they couldn't come back instead of calling the law. Also the district manager of that store Eric does not do anything about her performance or customer service issues. I have complained tons of times and nothing is being done.

The store #06502 in Detroit. It was my 1st time visiting and I live right down the street. I never went because I just knew that it would be TERRIBLE on the inside and out. To my surprise it wasn't so bad inside- it could be a lot cleaner. But, the parking lot was absolutely terrible. Yes the store is in the "urban" part of the city but it doesn't have to reflect it. In fact, it's located where one side of the street (directly behind the store) is an older part of the City where it's still nice, and the other side isn't so pleasing. The parking lot is so terrible, it almost makes you not want to come in. Please pave it.

On 1/13/18, I purchased a Nintendo gift card for my godson with my debit card, and on 1/28/18, he tried to login to his account and use the gift card. The site said it wasn't activated. On 1/29/18, I returned to store for assistance and the cashier Corey said that only the manager could help because he could not help me and wasn't trained yet in how to resolve these situations. I gave him my info and he said he would have the manager call me the next day. No calls. Early in February, I go into store and the shift manager is there named Alicia, she gives me the same story, and I receive no help. I've been to the store like 20 times, no manager until 3/6/18 when Toni finally is there. I tell him I only want the card activated because it was their fault that someone did not activate the card properly and I used my debit card so it should be easy to pull up the receipt. And I have the information from the gift card, he does nothing to help and gets an attitude when I remind him that I have spent two months waiting for assistance. So I call the [protected], to file the complaint and I am on hold for 1.5 hours and never got to speak with anyone this is ridiculous and needs to be resolved because this is poor customer service on every level.

I have been trying to reach someone for weeks no response i reach out to the district manager Melissa Hawkins no response i went into family dollars store number 5501 about three weeks ago i seen in the cooler that said all cooler items are 50 percents off so i proceeds to the counter and i asked the cashier is all the cooler items 50 perccent off she said no only the items with the red stickers that says 50 percent off i told her they should have had a sign that said all red dot. Stickers in the cooler are 50 % off. The blonde cashiers with the bob haircut said you people all ways want something for noting i told her and the witness said who are you people i want it for the the price says noting more noting less and the manger Deborah did not say anything she just looked as us i am very upset about this matter and something needs to be done i am a long time residents of the Cherryville area and we pay the bills in this place my name is Dr Rachad Williams and i am looking into this matter further phone number [protected] thank you

I went into family dollar store #09420 last night and used a newport coupon for cigarettes then i go in the same store this morning and the girl said they dont take those coupons. Im a loyal customer but this have taken the cake with me. I've always used my newport coupons there but after today i dont think ill be shopping there because thats not how you do business. Im mad as hell