Ford
Reviews and Complaints

1st) My official complain to Ford Malaysia dated 8th August 2014

I have taken delivery of my Ford Ranger Wildtrack on the 20th of July 2014. Enjoyed the car very much but last after about 2 weeks on a Friday morning on my way outstation my rear left hand side tire blew out and the tire was very badly damage. I am not sure of the cause but am making an official complain to Ford on this matter.

Can you please get the relevant person to follow up. On my complain to contact me urgently at +[protected] or email me at [protected]@yahoo.com.

I am sure I was really lucky as I manage to come out of this ordeal unscathed and safe without any serious injury as the tire blew out without any warning whatsoever and was driving above 100km/h. Please look into this matter urgently.

Regards Kelvin Anthony

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2) Ford Malaysia that forwarded my complain to Bridgestone Malaysia and they had come back with a reply on the 18th of Aug after investigating the problem that they are not able to accept my claim due with a reason that "casing failure caused by continuous running at low inflation pressure for a period of time after cut penetration at shoulder region by sharp and hard object"

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I am dissatisfied with Bridgestone's reasoning as the tire was to my knowledge brand new. There must be be a compromise to this or else I will have to bare the cost of buying a new tire for a my new car which does not make any sense. This is not the first case as I have seen another case before with similar characteristics.

I have photos of my damaged tires as well as another similar case reported recently.

I hope there wont be a better solution to this matter soon.

Regards,
Kelvin

Ford Motor Company is knowingly manufacturing and selling Ford Focus 2014 with faulty transmission and faulty clutches. My daughter owns one and just discovered the problem. All ford will do is fix it. We do not want the vehicle. Why would someone want a car that has a major mechanical problem within the first year of owning it?
In addition, Ford continues to sell these vehicle knowing that there is a major problem. A re-call should be instituted and the manufacturing of them should come to a complete halt until they figure out how to correct the problem,

Why should unknowing customers be subjected to purchase a supposed brand new car only to find out that is broken!

My husband bought a car from Donely Auto and they sold him the Ford extended warranty plan. Five months later his engine is broken and Ford ESP has taken almost 20 days and it still isn't repaired. They continue to blame the mechanic that my family has used for over 30 years for the delays and have been dragging their feet to pay for anything. Every time we call we continue to be told it's not their fault and their isn't anything they can do to speed up the process. If they don't trust our mechanic to make the diagnosis they are always welcome to tow the car and do the repairs themselves but they have refused that also, deciding to make us wait even longer. They are making us jump through continuous hoops and we still don't know when the car will be fixed. It has been frustrating to say the least and do not recommend this plan to anyone.

I purchased a 2012 Ford Focus in June 2012. In January 2013 the car began to hesitate and jerk when accelerating. When i called the dealership to schedule a time to bring it in for service I was told they would put me on the waiting list for a loaner. One month later they called and said to bring it in . I took it to the dealership and they said Ford is aware of this problem. They told us these cars have a standard transmission that works like automatic and the problem stems from the standard talking to the computer and telling it to shift and the automatic is saying no, it's not time to shift. My car was in the shop 4 days and they said it was fixed. Three days later it's doing the same thing . After getting the same runaround, I take it back. I picked it up 2 days later. Now I have the same problem, but worse. This trip to the dealership will not be announced and I will not be very cordial. It is very sad to make payments on something that is defective and no one wants to correct the problem. I drove a 1996 Buick Regal for 18 years before buying this Focus and really wish I had stayed with the Buick.

Hi

It is with great disappointment that I am writing this complaint. I have just recently purchased this vehicle on the 03/06/2014 and it is my second Ford Range 2012 model. I had so much joy from the previous one, but was involved in a accident with it and it was a write off thus I had to buy another one.

I saw this vehicle and was interested in buying it, but before doing this I made sure of all the facts as it was not at a Ford dealer.It was at a second hand car dealer called CarGiant which is a part of Inspectacar.I got a copy of the service book, but I noticed that two of the services was done a little late. I then contacted the last servicing dealer, which was Bridge Auto and spoke to a guy by the name of Ulrich who is a service adviser there. He confirmed the dates and kilometer readings of all the services, I asked him if the service plan was still active he confirmed that it was. I then asked him if the warranty was still active due to the history, he assured me that it was still active and that there was a inter cooler done under warranty on the 13/05/2014 at 72395km which was after all these services that proves that the warranty is still active. With this new information I was assured that I could buy this vehicle.

I took delivery of my vehicle and was very excited. While driving home the engine light came on, I called the Ford assist line and the ytold to drive the vehicle and take it to the nearest Ford dealer as soon as possible. The next morning 04/06/2014 I went to Lazarus Ford in centurion as they are close to my house. The service adviser Morne then told me that they could not help me as they were too busy, but because the engine light was not on anymore that I should drive the vehicle as it could have been just dirty diesel. I then went to work which is in Fairland as I work for Wesbank. On my way to work the engine light came on again and vehicle went into limp mode. I left work early at about 12:00 and went to Ford in Northcliff the service advisor there put it on the diagnostic machine. He brought it out and told me he had reset the computer box and that I had to drive it and see. I drove home back to Pretoria and the engine light came on again. I then called Morne at Lazarus and he said that I must bring the vehicle in the next day and leave it with them.The next morning 05/06/2014 I dropped of my vehicle at Lazarus Ford in Centurion. Morne did not contact me during the day to keep me updated, I had to call him twice. Morne called me at about 15:30 to inform me that they could not find any fault with my vehicle, but had reset the computer box correctly as the guys at Northcliff did not do so and that I should collect it and drive it to monitore it.

The next day on my way back from work the engine light was on again I called Morne at Lazarus Ford and told him that I would drive it to him and not switch it off when I got there so that they could see the light and check the fault. They then checked it and found the fault on the diagnostic machine as "P2598:00-A7-(PCM)- Turbocharger Boost Control Position Sensor A Performance - Stuck Low" which Morne then said to me meant that the turbocharger had to be changed, but that warranty would pay for this and that I should drive the vehicle and he would put through the claim and order the turbo and cal me when I should bring the vehicle in. On Monday the 09/06/2014 I contacted Morne as I had not heard from him, he then informed me that he was still waiting for the warranty clerk to confirm the claim, but had already ordered the turbo for my vehicle. On10/06/2014 at about 8:00 I received a call from Morne to inform me that the turbo for my vehicle had arrived and that I needed to bring my vehicle in the next day as he had to remove the boost pipes and take photos to send to Ford to finalize the warranty claim and then fit the new turbo. I then arranged with him to drop my vehicle of that afternoon after work. Then about one hour later Morne called me to inform me that I have no warranty on my vehicle, due to the two services that was done late.

I understand that rules are rules and that it is stated in the service book that all services is to be done on time. However I called a Ford dealer before buying this vehicle to confirm that the warranty was still active and then bought this vehicle due to the information that I was given. I then called the Ford customer care line to lodge a complaint about this and spoke to Darius, who informed me that it has nothing to do with Ford SA what was said between me and the dealer and that he would put in a request to reinstate my warranty, but it would take three days for him to get back to me. On13/06/2014 I called him and he confirmed that my warranty will not be reinstated.

I have a 2013 ford escape…aka a lemon. I have been to your dealership for 4 or 5 recalls now. I came in on may 21 for yet another engine recall. I picked up my car that same day. The next morning I was driving to work on terry fox, at 70km/hour and my car shut off. Shut off. Do you have any idea how unsafe that is? I called ford kanata and brought my car in and they took a look for the day. Do you have any idea how much a liability that is for you guys? Your mechanics ‘fixed’ my car and then it shut off as I was driving it. What if I had gotten on the highway and was going 100? What if I was hit from behind? Liability!

My husband and I purchased a 2006 F150 with low miles to use for work with his window cleaning business however should have known it was to good to be true. We have had the truck start acting up when starting to where the clock resets, the cd player loads through all 6 cds when there is not one in any of them and the gauges go all over then the truck runs fine. Now we had the pleasure of both windows dropped into the door panels and will not go back up at all. I call the Ford company and of course just make excuses and refuse to fix it. I do not understand how you say that after I have read so many people have complained for these exact problems. My husband did not want to buy a ford and now all he says see i told you so. I want to know when someone is going to do something about this problem...

I bought FORD Ecosport last year – Sept’13 from Astro ford dealer, Dwarka.
I went to Delhi Ford, Vasant Kunj Service Center on 6th Apr’14for getting my car service.
I gave my car for free labor service. I got to know after some time from theservice manager of Delhi ford service center that alloys which were put in thecar are not authorized alloy wheels. They refuse to do wheel balancing/alignment.I purchased this vehicle from Astro ford Dwarka and I called there and then toask from sales/service team why these unauthorized accessories/spare parts weregiven to me. Staff of Astro ford had noanswer and told that I asked them to do put these unauthoised alloys. UNBELIEVABLE. I never asked them to putunauthorized accessories. They told methat ford genuine alloys are costly compared unauthorized parts. I was feelingso cheated and couldn’t believe this was happening to me. What restrained themto put these genuine alloys while delivering the car. How would I know theseare genuine or no genuine parts. I can only select design but delivering authorized/genuinepart/accessory is dealers responsibility. Isnt it? As a matter of fact Astro ford is looting peopleby asking customers to buy accessories if they want to buy a their product. Thyeare forcing people as car has/had a long waiting period. I spent approx 80 K onaccessories only to know that I had to pay more for genuine accessories. What thehell. I bought a car worth 10 lakhs tohear such cheap statements from Astro ford. How can Ford dealers keep unauthorized accessories/spareparts I fail to understand that. Strict action should be taken against thesedealers and an example to should be set. They need to be heavily penalized and theirshowrooms should be closed immediately . I can go to any extent so thatthis loot is checked and customer’s safety is taken care of.

Your tag line on ford’s official web site states Don’t play with your family’s safety. Use Ford genuine parts. I hope you wouldpay urgent and serious attention to it. This is a very serious matter becausecustomer is being cheated and taken for a ride which is NOT ACCEPTABLE.
.

I need written apology from the dealer. They need to change unauthorized alloyswith genuine alloys . Not only this they need to change any other part which isnot genuine with genuine part Also Delhi ford dealer told me that rear camera is also not genuine /authorizedford part. Am worried that there might be some other parts which are notgenuine and this is purely playing with customer’s safety. Let me set therecord right - never asked the dealer toprovide me unauthorized/no genuine part.

Also I had to go through tremendous pain to ask Delhi Ford service center todo wheel balancing/alignment as theywere refusing to do so saying that they don’t do that for unauthorized parts.Had to request them really hard for themto do so which was done ultimatelykeeping me wait for hours. Am not toohappy with the service provided by Delhi ford dealer either. This needs to bechecked too.

Hoping quick and effective response withoutputting me in dock.

Regards
Hitesh Arora
Tata Teleservices Ltd
[protected]

Hi i am the owner of Ford Ecosport Titanium diesel.Yesterday on 13/03/2014 i sent my car for its first service to Cauvery Ford in bangalore. The driver from Cauvery ford came and picked up the car from my home inspected my car (he found no problem with car) before taking out and filled the form and gave me one copy.When they returned my vehicle after service there was one body scratch just over the right front tyre and TDCi logo on the boot has been missing.Now when i complained it to them they are simply refusing to take any responsibility for it.They have the worst service so i want everybody to be beware of cauvery ford, Magadi Rd, Keshava Nagar, Binnipete, Bangalore, Karnataka 560023.
and also please suggest me my next course of action, should i file a case in consumer court?72

I bought a new vehicle at Ford ( Allen Josh Motors) the day I received my vehicle I found 3 paint chips on my door and scratches on the roof, when I called the sales man he didn't even answer his phone, so I left him a voice message ( which he also didn't attent to) so I called him later and I explained to him that I found 3 marks on my door and he told me he was to busy I should call him back later. So a few hours later I called him again and he told me to take my car to a pannelbeater to get it fix . So the next day I had to go from one place to the other. So I end up taking my car to Satun Auto Repairs. I had to wait 4 days before I could collect my car. The day I collect it my car was so dirty, full of polish(only where the new dent was ) and with new damage ! A dent at the back, which was never there before ! So I called the lady at the pannelbeater and she told me vehicle was checked in with a dent . When I called the salesmen at Ford, he told me there is nothing more that he can do, I have to sort it out ! He did his part, he paid for the damage and he only did the deal ! So without his help I got in a argue with the pannelbeaters and they agreed to fix the dent * ! So after 2 weeks, sorting things out myself without the help of Allen Josh Motors ... My car is finally sorted out ! Thanks for nothing !

The Hanford Sentinel newspaper in Hanford, CA uses questionable tactics in their hiring practices. Their parent company, Lee Enterprises, has sent me numerous e-mails inviting me to apply for jobs at the Sentinel. I scheduled an interview with Managing Editor Linda Green, only to have her call me and tell me that since I had been terminated at one time by another Lee Enterprises newspaper that I was not eligible to work for the Sentinel.

Something fishy is going on here. Why would a company send numerous e-mails inviting someone to apply for a job if that someone was ineligible? I spoke with publisher Davis Taylor on my last day at the other newspaper, and he said absolutely nothing about my not being eligible for rehire.

This newspaper and its staff, especially Linda Green, are not to be trusted. Stay away from them at all costs.

This newspaper and its parent company, Lee Enterprises, are dishonest in their hiring practices. Lee Enterprises sends e-mails inviting you to apply for different positions at the Hanford Sentinel, but then management at the Sentinel claims that you are not eligible to be hired.

Then why were several e-mails sent to me inviting me to apply for jobs? Something fishy is going on here, and publisher Davis Taylor and managing editor Linda Green are both con artists and liars. Do not do business with these people in any fashion.

I took my car to Sears Auto Center because I had no heat. They put a thermostat on and some coolant in. Still no heat. They couldn't fix the heat and said it might be electrical so being this is a Ford, I took it to Ford in Englewood. The first thing they said was wrong was car needed thermostat which I told them I just had this put on and was told he had to see what else could be wrong. He came back to me with the thermostat in his hand and said it was on backwards (which I didn't believe) and said it was to cost $360. to put back on. I did not authorize him to remove the thermostat and I still did not have any heat. I paid but I don't I should have had to pay because he really didn't do anything. I went in with no heat and left with no heat. I was ripped of.

I purchased a new Ford Everest in September 2013 and after 2 weeks of ownership the red brake warning light began to appear during driving conditions. The light appears for 1-2 seconds up to 4-5 minutes but is not constantly appearing, for example I drive from Alabang to Batangas and back daily and the light may appear 3-4 times during a journey and at any speed while the vehicle is moving. As the Ford Handbook supplied with the car says once this warning light appears, as it is part of the vehicle safety system the car must not be driven and the fault investigated by an Authorised Ford dealer. The car was immediately returned to Dearborn motors who have investigated the fault, replaces several parts over the last 4-5 weeks without success. Finally at a meeting on 31st October, the Ford Technical Services Manager advised that "this is normal for the brake warning light to come on due to a technical issue but the car is safe to drive". As this is in direct conflict with the Ford handbook and as it is associated with a safety system I have requested Ford guarantees that the Warranty, Insurance is not affected and that Passengers and Property are not at risk. I do not accept the comments that this is "normal" and plan Legal action against Dearborn Motors.
[protected]@yahoo.com
[protected]

I purchased my ford ranger at Ford Commonwealth. i was informed of the free1000km or 1 month maintenance which comes first and 10, 000km or six months maintenance which ever comes first. i was also told that my license plate will not be released immediately due to LTO problem. When i asked their staff if I could bring my car beyond the prescribed durations since I am not comfortable using the pickup without the plate number and registration therefore the vehicle will just be parked in our garage most of the time, their staff told me its ok. My license plate and registration was released only recently or almost a year from my vehicle's released. Now that I brought my pickup with ODO 2900 km for the 10, 000 km maintenance, their service manager told me that my free maintenance already lapsed and i had to pay for my bills if i want to have the maintenace. This is in spite of my explanation that i relied on their staff who oriented during the released of my pick-up that i can still avail the free maintenance even if the period lapsed since i am not using my vehicle. But my complaint just fell to a deaf ears. Not even their other personnel listened to my claim. I will send my complaint to DTI in case they will not act on it.

Dear Sir
I had booked a Ford Ecosport (1.0 Ecoboost Titanium (o) from a ford authorized dealer in, Thane, Maharashtra on 17-February-2013. Initially they have informed me that they will be delivering the car to me by 15th –Aug-2013. But a week before the earlier confirmed date they informed me that there is a delay and now they will deliver it by 15-Sep-2013. I have escalated the issue to Ford India and soon the dealer provided me .a VIN number and given a commitment that they will deliver it by 20-Sep-2013. By this time Ford India had hiked the price f the vehicle by 5% ( for me it is around Rs50, 000) .

A couple of days back dealer told me that my car is ready and i can make full payment and sent me an invoice. As the invoice amount appeared more than what i have anticipated, I checked the calculation in detail and found that dealer has added Rs 17, 000 to the actual registration and Octroi charges. When I questioned this, dealer told that this is a very regular practice and i must pay and i wont get a receipt for that amount.

In addition they have quoted Rs 35, 000 for vehicle insurance which around 15, 000 more than the current market value (i have received quotes from outside with the same features for Rs 17, 000 to 18, 000). I have sent these quotes to the dealer but they insist that its mandatory to take insurance from the dealer and its a mandate from ford India.

Below is the calculation for registration and LBT I am going to register the car in Thane District, Maharashtra where I have to pay Octroi or LBT at 5% and 9% registration charges.
Ex-show room price Thane without Octroi/LBT : 866, 290 (As per Ford pricelist)
Dealer quoted : 869790
Actual Difference : 3500
Octroi/LBT at 5% : (869790 * 5)/100 = 43, 490
Ex-show room price Thane with Octroi/LBT : 869790 + 43, 490 = 913280
Dealer quoted : 9, 19716
Difference : 6436
Registration Charges at 9% : (913280 * 9)/100 =82195.2
Dealer quoted : 89, 274
Difference : 7079
Total difference on reg/lbt : 17015

Dealers Insurance : 35, 000
Actual market price for insurance : around 19000
Difference : 15000

So dealer is forcing me to shell out around Rs 35, 000 extra.to the actual amount.

I had written this issue in detail to Ford India and they have registered my complaint under Concern number [protected]. Then they asked me for proof for what ever I have explained assuring me that they will check with the dealer. I have sent the dealers price list and invoice soft copy as proof. but Ford india has not given any response to me even after multiple inquiries. Can you kindly look in to this issue.

Regards Prem Pillai

My ford focus has been a major pain. The engine light came on. Had it checked and found that it was the intake air temperature sensor to high voltage. Code po113. Computer had shut down 2 cyls. Have the z tech motor. Went to the ford dealer, they spent 1 hr looking in their computers and couldn't find that sensor. They e-mailed ford and 1hr latter got a reply. " that sensor does not exist in a focus." I asked a friend, who owns Quersas Auto repair, across the street from my house. His first question was, "how many wires to the mass airflow sensor, 3 or 5. Ihave 5. He said the IAT sensor is part of MAS sensor. Shure enough, 1 of the wires had broken but hadn't follen off. Now I have to wait for the computer to cycle to run on all 4. What NEXT?

I had to quit work and file for disability, Im just behind a little. I let them know what was going on and I would pay backtime and stay caught up when I got on disability. There is proof my back has 1 herniated disc an 3 bulging, per MRI an X-rays. I had to get a lawyer and my case appeal has reached disability board and I see my Lawyer 22nd of July (next Monday). My Ford is not loss or stolen, I keep it parked where I live when Im not going to a appointment for me or my mom and take Neighbor to store. Ford Loss & provention keeps saying its a loss or stolen vehicle, but they know where it is and what is going on. The letter I faxed to them from my lawyer to please work with me does not matter, even though at least 2 customer service reps said if I sent that first 227.74 they could put it on hold. I need my vehicle to get to appointments. IVE BEEN WITH FORD MOTOR COMPANY SINCE 1997, GOING ON 17 YEARS, I HAVE PUT IN MORE MONEY AN PAYMENTS THEN THE VEHICLE IS WORTH. All I need is for them to give me a little more time. My mom has helped me all she can and even put off fixing her vehicle so I would not lose mine, also except for 1 cousin helping once my other family say they do not have it and I know they can, but they want, they would rather see me lose it, so I would be dependent on them. I thought I would be retired the normal way and my Ford paid for, I have worked since I was 15 years old. I was going for 70 yrs old to retire, not now.Thanks Donna Sue Dunn