Ford
Reviews and Complaints

When I last had my 2013 Ford Focus serviced the A/C needed something identified as a "EVAP TEMP SENSOR" and that I would be notified when the part came in. As summer approaches the A/C is something I most assuredly want fully operational. I had not heard anything so...

I tried calling Magic City Ford, my dealer here in Lexington, Virginia, at (540) 463-3198, recapped the above information and asked for a stock check. Though promised a reply I received none. I received none after my second attempt at placing a phone call.

When the above played out I tried emailing the dealer at service@magiccityford.com requesting an update. There has been none.

If the standard of customer relations I have experienced matches the standard of reliable maintenance I had come to expect I could not be counted on to consider Ford for any future purchases. Retired and financially in great shapte I can afford to go or come, buy or sell, or be drunk or sober as I chose. I do not have to accept these sins whether they be of commission or omission.

So, what have you to say?

Raymond Witmer

Our trucks rear differential is under warranty, but Ford refuses to cover it claiming we had it under water. This is not possible. We believe the error was made at the dealership when taken in for service and was not put together correctly. This is the only thing we can figure out how water got into the rear differential. Also, this is a problem that appears to be consistent with this truck. We would like for Ford to honor their warranty on their truck and fix it!
Dave LaRue [protected]

My car has been carried to the shop several times for the same problem, vibrating as is something is not bolted down. I have been told that it was the fuel injectors, had those services, then told it was the motor mount, and had the damaged one replaced, they said, but still the vibration is there. It is much more noticeable when in drive, but stopped for traffic or when in park. I carried it in since these services were done and was told on one occasion that I could not leave my car because the tech who did the work was not in. Then, I carried it back again and did not speak with a tech regarding the problem, but rather spoke with the service representative who takes the information when a car in brought it and does not work on cars. If he does, he needs to have some oil stains on him. He sat in the car and said that he did not hear or feel anything and told me to bring it back when the noise is present. Since then I have contacted the service manager via email to see what the next step is...this was yesterday and I have not heard from him. If he has not communicated with me by Friday, I will go to the next level.

Ford's service department in Tuscaloosa is not what it needs to be or could be. The quality of the car I bought is not good either. I bought this car in 2011 and it had only 3 miles when I test drove it. You know when you purchase a new car, one of the reasons is for dependability. Well, mine has been to the shop more times than I want to think about it. Ford really needs to up their game from product quality to service quality, but most of all they need to become more customer aware. So, as I sit here, I am still waiting to hear from the service department...Oh, yes, my car has had the diagnostic tests run and nothing showed, then would it not occur that it is something other than a diagnostic issue

I recently purchased a 2015 Ford Escape from a local dealership. I'm the second owner. Ive had the car for 2 weeks now and am trying to get the key code so that I can change it to what I want. There was no code car with the car from the previous owner, I contacted the dealership where I purchased and they told me I had to take the car to a Ford Dealership to have the car plugged in to get the code. Of course there is a charge for this which I don't think is my responsibilty after paying $20, 000 for the car. What can I do to correct this problem.

Christine

My 2017, F150, has been into Airport Ford Lincoln at 49 Rymal Road in Hamilton Ontario on two occasions for the same issue. The issue is a rattle in the driver door. I brought the vehicle in for a recall on December 18/18 and explained the door issue. The first instance involved the service manager shaking the door which didn't produce a rattle. I explained that it was when the vehicle was being driven over small bumps. There was no road test so the rattle was not taken care of. I brought the vehicle in for yet another recall on March 12/19 and by then the rattle was obvious and the technician had ordered a new door handle. it is now April 24, over a month and the parts have not come in. I have contacted Airport Ford and was told the parts are not available and they will call me when the parts come in. Is this a Dealer problem Im having or an issue with Ford that parts are not available for a 2017 Ford F150?

I certainly understand that one person's carelessness doesn't warrant a look a the design of the 2017 Ford Mustang EcoBoost. But here goes, about six weeks ago, I closed my truck and somehow my fingers ended up in the way. At both ends of the trunk, it consists of hard plastic with a raised hard plastic edge. This "feature, when the trunk lid closed caused a portion of my middle finger to be cut off. The end of the finger actually stuck out of the closed trunk. Had there been a gasket, or even if that little vertical knife edge wasn't present, I would have likely hurt my finger, but it likely wouldn't have been cut off. Have you ever heard of this before. I certainly need to own this, but without question this hardened plastic was very unforgiving. I certainly didn't see that coming. It is not my intention to somehow blame Ford for my carelessness. Although I will say, what those sides of the truck represent are little guillotines. Had it been a child who got caught, it would have been terrible. My co-workers now call my Mustang "Jaws"

Thank-you

Alan Jones
alan.[protected]@yahoo.com
[protected]

On March 13, 2019, my wifes car (2017 Ford Fusion ID # 3FA6P0T96HR401201) was hit by a deer that jumped from the side of the road. The cars front end was damaged to the tune of $12000. Most of the work was completed by my body shop within 10 days. I have had to have a rental car since that time. The shop has been waiting for the right front headlight assembly all this time. Three different ship dates have been given and we keep getting told (I and the shop owner ) that the part is backordered.
My insurance coverage for the rental car ran out after 30 days. I am now paying out of pocket for the rental.
I have contacted Customer Service and while very cordial they have'nt been able help.
I need to get this part and have it delivered quickly. In speaking to the Customer Service Regional Mgr yesterday, she said that she would be back in touch by next Tuesday. This delay in getting the part for another week is unacceptable to me. As I said to the Mgr, I cant believe a company like Ford cant get a part like a headlight assembly (a common crash part) quickly.
I have bought many Ford products and this is the first time I have had a problem like this. Needless to say I am not a happy camper.
Hoping you can help rectify this dilemma I thank you for whatever you can do.
Rocco Trapasso
43 Pershing Avenue
Ossining, NY 10562
Cell phone # [protected]

Auto Body shop: Montagues Auto Body
20 Pleasantville Road
Ossining, NY

Nearest Ford Dealer : Pleasantville Ford

I just purchased a 2019 Ford edge from Diffee Ford in El Reno Oklahoma.
Vin # 2fmpk3k94kbb69067.

The new 2019 came without an engine Shroud that covers the engine. All prior 2.0L echo Boost engines up to 2019 had a cover over the engine. I have investigated this omission with Diffee Ford and have been on Ford chat rooms twice sent two letters to the above address one certified but have yet to receive a response to any of my requests. Looking into the engine compartment it becomes clear that Ford had intended to include an Engine Shroud due to the relocation of the shroud mounting post two which are present in the 2019.

My request is simple. 1...when will Ford make available an engine shroud for the 2019 2.0L engine? It is clearly needed when looking at the cables and connections on top of the engine that need to be covered. The compartment cannot be cleaned without risking a failure as a result of water damage.

I have been a loyal Ford for over 65 years having owned many different models over the years. This is the first time I strongly feel Ford has made a mistake in releasing the 2019 ford Edge w/o and engine shroud.

Thanks for your support in this matter. I await your response.

Daniel Holmgren
[protected]
[protected]@sbcglobal.net
1751 West Waterloo Rd.
Edmond, OK 73025

I purchased the car in 2015. Ford replaced the engine and head 3 times. Now that the warranty has expired. Ford refused to help pay for an issue that they knew about. I see several people complaining about misfire codes for the 2015 Ford Mustang. I contacted customer support and they told me they could not help me because the warranty on the replaced engine expired as well. They only gave me 12, 000 miles coverage on the new engine. My case # CAS17698491. Ford customer support always take side of the service department. Either the service department at the local Ford dealership install it incorrectly, or something is definitely wrong with the Eco 2015 Ford Mustang. Now I am stuck with a car payment and a car that need a another engine. Its no way a new car should require 2 new engines less than 4 years. I get all the repairs/ service on the car on time and at the dealership. They have records of the services that was done. Can someone please help?

I'm a Malaysian and using Ford ecosport titanium.
I just want to say that SDAC and their services centre is really sucks. They really don't know how to entertain customers complaint. I have a issue with jerky but they waited until my warranty expires and now they saying it may be because of my clutch and I need to pay to replace it.
The funny thing is they are not sure of the problem and I started my complaint when my KM was in 88000. They just said we already reset and test first until your next service.

Please do something about it because its not only me, few other user experience the same situation.

Thank you.

My name is David Baker, I purchased a used Ford F-150 on March 22nd. Performance Ford in Randolph NJ has not been able to provide m with registration for my vehicle in the past 30 days and now I cannot drive my vehicle. The registration has expired on April 20th. I have called several times but No answers and am met with rudeness. I cannot drive my new vehicle, cannot drive to work. There is no explanation and no urgency around this issue, I emailed the General Manager but received no response. Very poor customer service, no return calls as promised.

I'm not sure where to turn next

today the engine light came on saying the DEF system is faulty, code P207F. I have been having this problem for over 2 years. Ray Schultens Ford in The Dalles, Or has performed the "repairs". So far nothing has been successful. I am tired of driving the 2 to 3 weeks, then having it in the shop for upto a month. the dealer claims they are working with the Ford engineers. How can this be, if nothing is repaired. the truck is sitting in my driveway forced on idle by the controll system.

the exhaust filter has been replaced, the ECM reprogrammed and who knows what else. all failling within a few weeks. HELP!

2015 Fiesta with 21900 miles. Two months ago car alarm went off twice for no reason & Trunk open notice alert also, but all was fine, I replaced key batteries. This week the car alarm went off again twice & Hood open notice alert when all was fine, which won't stop. I called my local Ford dealer. I have purchase Many cars from them, mostly fords. Rep set up appt for 8:40 am on Good Friday. Once there I am told I am leaving car off & they can drive me home, I was never told this was to be a day long appt. I could see keys lined up ahead of me for cars to be serviced. I asked & they confirmed, they get to it when a tech is free. This is like being in an Emergency Room, waiting your turn. I don't understan this since I was given appt time. This Dealer never explained how it works. I was so angry & let them know & left. My time is just as important as theirs. This car should not be having these problems at 4 yrs old & low millage. From my research, this issue wutg ellectrical seems to be more common but no recalls. It also appears to be expensive. The diagnosis alone is $145.

My name is Mr. Rommel Espinosa I leave in Edinburg, Texas. I took my 2017 Ford Escape to the dealership on November for the first time and the second time in January 2019 because the transmission was jumping. They fixed the first time replacing a part. then the car continues to jump more than the first time.

Then the scape stays the mechanic shop almost for two weeks and then they told me that this was normal that nothing was wrong according to the mechanics. one of the service people told me that these units are normal the jumping, of course, I did not believe her lying interpretation since she does not own this vehicle.
The car started to have the same issues with the transmission.

I called the service manager he said according to the mechanics from the Ford dealership, at Hacienda Ford In Edinburg Texas this is normal. I just drove another Ford Scape the same year that belongs to a relative.
Then another scape from another dealership and the transmission is very smooth. I believe the ford mechanics are lying this jumping is not normal, they know if this problem continues and is not fixed. I spoke with a professional certify Mechanical Engineer and a mechanic.

This is a factory defect and the transmission needs to be replaced. I already called the Ford knowledge of this issue in the past months, never the less I found out that Ford Motor Company makes a lot of loopholes not to honor warranties.

I will write a letter to the president and vice president of the of the Ford Motor Company to let them now that the Ford Scape 2017 that I already paid for does not fix and the transmission need to be replaced or to honor me another vehicle to replace this unit.

Sincerely:

Mr. Rommel Espinosa
[protected]

All,
I require answers. My new 2018 f-150 5.0 v8 is using oil. Approx 2 quarts in 4800 miles. I previously enjoyed my 2015 f-150 with the same engine. It never used a drop of oil in 4 to 5k miles between oil changes, I would still be driving this if a drunk had not totaled it!. My 2018 gets 2 mpg less on fuel economy, idles rough, and uses an excessive amount of oil!. The dealership, that couldn't get me in to look at the issue before may 6th, read me a ford policy that claims that if the truck uses less than 1 quart of oil every 3k miles, no service is required! Come on! If it isn't leaking, then the excess oil has to be blowing by valves, rings or something similar. This could only happen if the parts are worn, scared, or improperly fit. I paid more for this truck than I did my first house! I expect a "new" vehicle in which you charge over 40k dollars for to be more precisely machined and assembled that this. I was a repeat customer because of my love of the 2015 I had. Please do not make me regret staying with the ford brand. I will do the pcv valve change required, and even submit to the oil consumption test requirements every 200 miles. But when, not if, this vehicle uses a quart of oil in 3000 miles I need assurance that whatever defect this has from ford motor company, it will be fixed and fixed completely! I address this to whomever suggested that a quart every 3k miles is acceptable performance for a new ford vehicle. Whomever you are, you should be ashamed. I know that if anyone had informed me of this policy, I would have never purchased my first ford vehicle, and if this problem with my vehicle is not corrected, I will make it my mission to copy and paste that ford policy to every truck board in the nation. I respectfully request to get an email from someone in the ford corporation with the authority to discuss my options regarding this policy. [protected]@gmail.com fyi this is in regards to vin#1ftew1e50jke84756 I look forward to a response..

This issue involves the need for a clutch to be replaced in my mother's, Mary Simmons, 2014 Ford Focus Vin number 1FADP3F21EL260863, current mileage on car is 36, 397, currently in the service dept of Wilson Ford in Fairmont WV contact is Cody Cruce 304.363.0500. They tell me that this failure is not covered under any type of warranty, recall or special extended warranty I have read about in relation to transmission issue for 2012 to 2015 Ford Focus vehicles. I am respectfully requesting Ford provide for assistance with payment for repair of this issue as this is a low mileage vehicle, that in my opinion should not be experiencing transmission/clutch issues considering the otherwise excellent condition of the vehicle. The service department is telling us the clutch has failed resulting in loss of ability to change gears, forward and reverse and therefore rendering the vehicle inoperable. Any and all assistance that can be provided we be greatly appreciated, as my mother is elderly and does not understand why her car is not operating. I may be contacted at [protected] of via email [protected]@gmail.com. Thank you for your consideration of this issue.

I own a 2011 fusion that evidently has a recall on the power steering assist fault that is obviously a safety issue since the power steering can go out while i'm driving. But no one seems to be able to tell me why it has limits on the recall...10yr or 150000 miles? This is ridiculous and to get no help from ford to fix this problem is a shame. I could get seriously hurt or even killed or injure someone else if this goes out while i'm driving. I would love to have an answer as to why this is? It seriously makes a person rethink ever buying a ford again! I'm a single mom and work my [censored] off for what I have and simply cant afford $1800 dollars for this fix! So my car has been parked for 2 months now. My email is [protected]@hotmail.com. My phone is [protected]

I brought my car in to have the door lock fixed and it took about fifteen minutes. Can you believe it? Fifteen minutes! What do they think I have, all day?

And not only that but they had the nerve to cover it under the warranty! I didn't have to pay anything. Who do these people think they are?

Ford has some nerve treating their costumers like this.

Just for this when I buy my next new car I'm going to buy it from them.

I would like to say first that I'm not complaining but I need assistance or an explanation of my continuing problems.

I took delivery of my Transit from Sheehy Ford on August 25, 2017 and have been very pleased; however, we have had a number of relatively minor issues.
The reason for this communication is a couple of weeks ago my heater fan developed a noise which sound like the blade was hitting something at each rotation. I took the vehicle back on March 25, 2019. I was later told on March 27 that they found "napkins and tissues inside of blower motor stuck in all seems (sic)." The service adviser told me that it appeared a mouse had gotten in and built a nest but there were no other evidence of a "nest", such as feces or hair. I was offered no explanation on how a mouse got in there. This morning when we turned the fan on we again got the exact same noise.
I find it hard to believe that this is because of a mouse, if the vehicle is parked the windows and doors are always secured so unless there is a design flaw allowing a mouse to enter the explanation doesn't make sense.
I don't feel I should have to pay another $204.02 to find out what is wrong.