Ford
Reviews and Complaints

I have a 2010 ford edge with 107000 miles on it . now the ptu on the transmission needs to be replaced. Evidently this has been a on going problem for several years of the edge.Owning all Fords must of my life its kinda of a bummer this hasn't been addressed yet or recalled. Cost to repair is about 1800 dollars.

They are telling me its not safe to drive.

vin #2fmdk4jc6aba96806

Had billingsley ford of lawton, ok connect and aftermarket trailer brake controller made by redarc. The brake controller has output power on both sides of connection, but no output power at trailer brake pin on 7 way plug (trailer plug on back of truck). They said it is connected right, nothing else they can do, they advise me to contact selling dealership (joe cooper ford in yukon, ok). I went to joe cooper ford saturday may 4 talked with salesman dusty (who sold me the truck). We talked with service rep who said they would call me monday morning which they didn't. I called them and was told they can't help and advise me to take truck to place that does aftermarket install. I feel there is something missing or bad on the truck which has nothing to do with aftermarket. I paid billingsley ford $125 to connect brake controller and it's not the controller that is bad but the truck itself and no one will fix this. This is my 3rd new vehicle I have bought from ford since 2012 and may be my last

customer # [protected] Holman Ford at Turnersvill e New Jersey Aircondition repair work failure. 4/30/19 my ford explorer was in for repair for 8 hours. They said they replaced a schrater valve and blend door temperature actuator. Total cost was $693.86. Used the car on 5/2/19 no airconditioning! Left truck again 5/3/19, receieved call that additional repair would be about $1, 000.00 . They made some excuse that they did not see leaks the first time even though they pressure tested it and had put dye in. I consider this poor customer service and possibly being taken for a ride for repairs that where not done properly or unncessary repairs. Now I am going to be up to $1700.00 for repairs. This makes me not trust this dealership for repairs. Please help me to resolve this issue,

Thank You for your time
Roy Koriakin cell phone [protected]
email [protected]@hotmail.com

I am writing on behalf of Gloria J. Cook.
In 2014 she purchased a new limited edition Ford F-150 from the Ford dealership in Blountstown, Fl.
When the truck had 8500 miles on it, she was forced to replace the brakes and rotors, being told the rotors were warped. She then had to repeat this after a few more miles. Today, she has 87, 000 miles on the truck and is being forced to replace the brakes and rotors AGAIN. REALLY?
On her behalf, I filed a complaint way back when and got no response from anyone. My sister is 74 years old and on a fixed income not that this will likely make any difference to you. She purchased a truck that has multiple rotor/brake issues and your failure to address this and at least replace them free of charge is a travesty! Let it be known that she also doesn't own a computer and has asked me to write this on her behalf.
She is in the market for a new truck and at this point, she is saying she will NEVER purchase another Ford product unless there is some kind of good faith shown for the shoddy materials you had put into the truck and have failed to make it right!
She can be reached at [protected]. DO NOT CALL her if you plan to be anything less than professional and offer to fix and reimburse her for repairs to the broken NEW product you put out there! I am seriously appalled by Fords greed in NOT addressing this problem because it would cost you money to admit you sold a faulty truck for a very high price!
If you need documentation she can get it. She was a victim of Hurricane Michael so she is currently still unable to live in her home, but can get copies of the 3 rip off visits to repair your broken product if you need those. I would hope you have a record of the repairs made since she has only had them done at your qualified dealerships.

I can be reached at [protected].

Sharron Pace

My wife drives a 2014 focus with 23000 miles on it. It has been in recall 3 times for the trans recall and now number four is ready to go to service for the same recall . The VIN# 1FADP3F24EL110763. It is very frustrating and time consuming. I am debating to get a new car if my Focus can not be repaired or possibly a new trans. My name is GERALDINE GUGGINO, Email: [protected]@sbcglobal.net Phone # [protected] Please let me know if Ford can fix the ongoing problem. Thanking you in advance Geraldine Guggino

P.S. My husbands Focus had 5 trans recalls and he finally bought another car.
.

I have a 2014 Ford Focus Vin #1fadp3f24el110763. I received a recall for the transmission. I have had it repaired 3 times and am going to take it in for the 4th time. It costs Ford $1000.00 to fix it. Wouldn't it be more economical to replace the transmission?
I love my car and do not want to get rid of it. I only have 2200 miles on it.
I would appreciate an answer to this problem.
Geraldine Guggino
[protected]
e-mail [protected]@sbcglobal.net

On april 15 the def sending unit on my companies f750 truck went out, called ford dealer for part, there was 27 in the usa but ford had them all reserved for fords new trucks, there are none in the usa, my 185 dollar an hour sign truck is setting idle, wont run without this 1200 dollars plastic part, 1200 dollar plastic part, they told my mechanic and me 3 weeks before they will get any of these and there is a waiting list, im sorry but that is crap, 3 to 4 weeks at 185 dollars an hour, that is almost 30, 000 dollars, come on ford, that really sucks

My wife and I bought a F350 on March 27, 2019 from Waxcahachir Ford Auto It has been back to the Dear three times for the same issue. May 1st it will have been in the shop for a month. I need to see what my next step is. The Dear Service Department is waiting on the Ford Motor Hot Line to get back to them on the next step they need to do. I'm paying for a truck I'm not driving.

I own a 2011 f150 with 60, 000 miles. I got a recall for the truck 19SO7 19v-075. The truck does have a intermitten down shifting problem. I took the truck to Dick Smith Ford in Raytown Missouri the dealership reprogrammed the Powertrain control Module. I now don't only have the origional problem but also a newe one. Now when I go to pass someone the truck stalls until you let off the gas then the problem isn't there. I've passed a few cars before and never had that happen. So I take the truck back to the same dealership and they tell me the recall has been fixed. They also tell me I will have to pay $124.00 for them to diagnose the problem even after I explained to them that the origionl problem with the recall was still there. It sounds to me like they just want to make money on the recall that I feel hasen't been fixed.

I am an owner of a pre owned 2015 Ford Transit Connect. I got the vehicle in January 2019 from North Brothers Ford in Garden City, MI. I have a case on file that was filed on April 27, 2019 the # is CAS17757551.
I went into the service department on Monday April 27th 2019 and talked to one of the service techs about my vehicle and the issue I was having with it. I told them that the Transit's clock was not working properly. I tried to reset it 2 times and it did not reset. I was concerned about why it was doing that.
The tech said he thought it sounded like the battery was going dead. He proceeded to tell me that if I needed to replace the battery it would be about $150. I told him that before I could test drive the vehicle, (back in January before purchase), the battery had to be charged, then at the time of purchase I inquired if the battery was good to go and the saleman assured me they would replace it. Today, The service tech told me I would have to ask the salesman who sold me the vehicle back in January if the battery was replaced as promised. I went to the sales office and asked to speak to the salesman, i was told that he was no longer employed there so another salesman assisted me. I told him the issue and he said to have the service department to check the batttery if it was charged and working properly. I went to the service department for the 2nd time, I told the service tech the issue and he checked the battery and he said it was charged but maybe only due to driving it. He told me the same thing the other tech told me about how much a new battery would be. He also said that if the battery was not the problem that they could run a diagnostic test for the vehicle for about $100.
Listed next is the reasons for complaint:
1. I have had the vehicle for only 4 months and the battery is bad...I thought it had been changed back in January and it was good.
2. Not even 2 weeks after I got the vehicle, in January, one of my wipers broke and I was going to be charged for a new one. the salesman who sold me the vehicle paid for the wiper out of his own money to get a new wiper for my vehicle.
3. I have always known of folks who get a new vehicle, whether it is brand new or used, to get a full tank of gas when they pick up vehicle. my gas tank read 1/4 or less when I picked up my new vehicle and drove it off the lot.
4. It seems like those who get a used vehicle is not as good as those who purchase brand new cars. I feel like even though I was not able to purchase a brand new vehicle I am worthy enough of good service.
I chose North Brothers Ford because my mom got 2 vehicles from them and was happy. I know others who went there as well and was happy. I went to a dealership because the pre owned vehicles I assumed was checked over good to make sure they were sellable in good condition. I searched for a "new" vehicle from private sellers, other car lots but I came to the dealership because I thought they had quality vehicles. I NEED a vehicle, I love the vehicle I have, it is fabulous, I struggle to make sure the payments that are close to $300 are paid every month, it will cost me thousands of dollars when it is all said and done. I do not have hundreds or thousands of dollars to spend on costly repairs. I do not want to regret buying this vehicle. I need to know it will run up and down the road and be safe for me and my daughter. I am disappointed in the treatment I have received.
I would like to know how to resolve this issue peacefully. I would appreciate any assistance. My friend who is a Ford employee retiree directed me to Ford for a new vehicle, he was not happy I have gone through such treatment. He was gracious and wonderful enough to submit a claim regarding this issue. the case # is CAS17757551 He filed it April 27, 2019 about 10:00 am EST. Thank you.

My name is Bryan Mickiewicz and I live in Loveland, CO. I received a recall notice in the mail in March 2019 for my 2013 F-150 FX4. The recall was for a faulty speed sensor in the transmission that could cause sudden downshift at high speed. This seems serious, however, when I called my local dealership and service center to schedule the work, I was told they hadn't received the software package to complete the work.

Suffice it to say this a pretty irresponsible way to run a business, and you are putting drivers at risk. With busy schedules and service centers that schedule work weeks out, it doesn't seem fair that you aren't prepared to provide proper customer service and recall work for an obvious issue in workmanship.

Perhaps I will go back to Ram Trucks.

Regards, Bryan [protected]

2015 Ford F150
VIN - 1FTEW1EG2FFA87924

These rims started chipping around the outer edge at 15000 at 35000 the dealer finally changed them. At 38000 the new ones were doing the same thing. I went back to the dealer (New Way Ford coon rapids Iowa) they tell me the warranty is up. At 50000 I put new tires on and then they really chipped out. I take very good care of my pickup and I am very disappointed about the rims they were a extra 995.00 dollar when I ordered the pickup and when they started to chip as early as they did it was not good. When you have such a nice pickup and the rims look bad it makes the whole truck bad. I would like new rims. I am sure I am not the only one out there because I have seen others. I am sending pictures.
Thank You for your time
Rick Whitaker
602 Minnesota Street
P.O. Box 371
Glidden, Iowa 51443

my wife took her 2014 ford escape to courtstreet ford in Kankakee Ill to have a recall for a possible coolant leak that could cause overheating on friday april 12 and it was returned on tuesday april 16 . we have driven this vehicle 90000 miles and never had a warning light come on or had to ad any fluids . In the 2 weeks since it was worked on the check engine light has came on twice for a misfire on #3 cylinder and today a low coolant light appeared and they had to add coolant.
Every time this happens I get a call from my wife and she is afraid to drive the car. I feel I have caused myself a lot of grief and expense taking this vehicle in to have a ford recall done. I don't know what they could have done to cause this problem but it needs to be corrected .

I bought my Ford explorer new from Boggus Ford in Mcallen. Texas but has problems immediately with a mere 8000 miles. After returning from a business trip to San Antonio Texas a couple of hours about 4 hours away. This is when I first noticed a problem the ac stopped working about 2 hours into the trip. You could hear air but didnt feel anything. My family was baking in the Texas heat and so were me and my unborn child. We finally arrived to the hotel and the problem seemed to relsove the next day so we continued with our trip. However upon the way back we found out it was still a problem. So we took it to the Boggus about September of 2018 but they were unable to duplicate or find the problem since then we have been back a number of times. We have spoken with numerous managers such as Ramiro Quintanilla the service manager and Tyler the regional manager but our issues persist. In fact I am very unsatisfied about how these individuals have approached the situation. Tyler seemed to tell me to find a solution to my own problem..basically it's my problem...he told me to take it to other dealerships (I took it to Spikes Ford in Mission, Texas) for example and nothing they too couldn't find a problem. He told me to take it when the problem was happening since it seems to reset when turned off and I did and again nothing. I find it hard to believe they could not or did not want to help me! I dont understand how this brand new vehicle could have this problem... I sacrifice to buy new vehicle and avoid these problems. I have wasted alot of time and even had to get off of work since since we ate down a car while in the shop and then they dont find anything...trust me there is nothing wrong I wouldn't waste my precious time! Now I have a newborn and I cant risk his well being by being hot boxed! I just cant believe it's been almost year and about 10 times coming and going to shop ...oh not all the encounters were documented in Ford boggus they didnt give us proper paper work! I would think the Ford experts can solve Ford problems and have ways to verify there is no problem for the safety of thier customers lives.

Dear sir
Good day

First of All happy Songkran festival to all thais nationality

On 8/4/19, I 've arranged for 2nd servicing of my Ford Everest SUV car
Ford workshop located at EK Phahonyothin
Whilst waiting, Ford service technician approached & informed me that my car left absorber malfunction due to oil leaking
(As shown attached pic)

Since it was still warranty, we get it endorse for claim and replaced faulty absorber at same day.

On 12/4/19 while driving from BKK to hometown via highways, ABS indicator icon lighted...
Myself and wife were shocked, and immediately we stopped the car at roadside to call Ford service centre.

Luckily we still manage to find nearby Ford service centre located at Rangsit.
As usual Ford service technician, did routine checked & found Left ABS cable faulty
(As shown attached pic)

I m really disappointed with earlier Ford service technician carried out his work
And what action Ford management
to mitigate such incidents wouldn't happened again.
Also what is safety aspect as ABS icon lighted & malfunction or can it lead to mishap?

Appreciate FORD management can look into this matters ASAP

THANKS

Regards

Sutatip & Izz
[protected]