Ford
Reviews and Complaints

All four of the parts that hold the wheels on, part where ball joints connect to, are rusted. I have had this for a week and noticed it. Took it to the dealership and they told me it was top rust and that it would not hurt. Everyone of the Escapes had the same parts rusted on them. Had I seen this when I was looking at the car I would not have bought it. No new car should have any rust on it. The service manager told he it was there because they wrap the tires and when they take them off this is what happens. Bull [censor]. I am not stupid except for not looking at the car better before buying. Debating on whether to file complaint with better business bureau. Told me nothing they could do that the rust would eventually go away and that on those parts a little rust would not hurt it anyways. This is what the service manager told me.

My name is Ross Major [protected]) I have a new Motor Home made by Fleetwood that has a Ford Chassis under it. The first trip I took with it I discovered (front end) vibration so bad that it separated my dashboard from the drivers padded control dashboard. It also had a severe high pitch sequel from the front brakes. I took it back to LeMesa RV where I bought it and they had me take it to a local Ford dealership because they said it was a warranty issue and they were not a for certified dealership. I took it to Holmes and Tuttle Ford [protected] (service adviser Mike Hill) because my Maintenance guy at LeMesa RV (Floyd Hall) [protected]) told me they had a RV adviser there. This all took place on the 16th of March. So 2 week later Ford service department calls me and tells me they know what is wrong but they do not have the tools to fix it and doesn't think anyone in the Tucson area has what is needed. It seems ford changed the design of something form the 17 to 18 models and it is so new they have no idea when they will be able to fix it. This is obviously not acceptable and I need someone to get the right people involved to fix this before I loose patients. I have called Customer service for Fleetwood and they have promised to see what information they can get. I need Ford to be involved now. The VIN of my unit will help you see what type of unit it is. #1F65F5DY0H0A15856 I am sure those are zero's but if it doesn't pull up the the unit Try O's.

My email is [protected]@gmail.com

Thanks
Ross Major

I retired at 67 years. In anticipation of retirement, I saved enough money to purchase the "car of my dreams" a Ford Edge (2017). Now, less than 6 months and 600 miles later it has become the the car of my nightmares. Thus far, the car has failed to start four times and was taken to the service department for repairs. Each time the car was returned to me without a resolution to the problem because they "could not find the problem". I am stuck with a vehicle that makes me anxious every time I go to start it and worry I will be stranded somewhere I am unable to get assistance. I fear the circumstance that will put me or my wife at risk. The dealer's response to that statement is that "they don't make them, they only sell them". So what am I supposed to do. The Pennsylvania Lemon Law could take years to litigate, and the dealer has offered to replace the car at an (significant to a retired person) additional cost to me of $5, 685. It appears that the customer, regardless of age, wealth level or anything else is bound to be treated as a nuisance by the dealerships of the Ford Motor Company. Please tell me what to do with a vehicle I am afraid of and can't get rid of without a great personal expense.

I purchased a 2011 F250 6.7 diesel in the month of December of 2010. In the month of November 2017 I experienced a loud noise and shaking while traveling at highway speed. The truck was towed to my diesel mechanic which determined the truck was reading P0677 code. After evaluating the engine and reviewing further, Ford issued a TSB 12-11-11 issued on November 16, 2012, and a revised TSB 14-0127 on July 3, 2014 addressing the problem. However Ford CHOSE not to recall the affected trucks.

My engine had the Cyl 7 Glow Plug come apart and damaged the cylinder and cylinder head. This resulted in having to replace the engine. Due to the fact that Ford knew of this problem with the 2011 6.7 engines that were built on or before 3/29/11, I should be reimbursed for replacing the defective engine.

Ford Power Stroke's lead engineer, Adam Gryglak, on August 30, 2009, even stated in an article that "The engine is designed to last 300, 000 miles without major service".

On January 24, 2018, I placed a factory order for for a new 2019 Mustang Ecoboost Premium Convertible (VIN: 1FATP8UH5J5159775) through Metropolitan Ford in Eden Prairie, MN.

At the time I placed my order, my trade-in vehicle was inspected, photographed, test driven and valued at $8, 000. This figure, along with all pricing information was detailed in (what I was told was) a binding contract.

The car is scheduled for delivery on May 20, 2018. While learning of the long wait was disappointing, I have been tracking the status of my order online, counting down the days. I've even purchased a few accessories that I have been looking forward to installing on the big day.

After two months of waiting, I was dismayed to hear from the sales manager at Metropolitan Ford today that they will not honor the details of our contract and insist on re-appraising my trade-in. I understand my responsibility to maintain my trade-in in the condition it was at the time of the appraisal, and I continue to maintain it carefully as I have through it's life. At the time of the order, my car had roughly 89, 000 miles; now it has just under 93, 000 miles.

I confirmed with the salesman at the time of my order that I could continue using my current car daily and that this would not effect our agreement. You will see in the attachment that there is no mention of any limits of usage of my trade-in or of any future re-appraisal.

I have always have a great relationship with Ford and the Ford dealers where I have purchased other vehicles. After two months of waiting for my new car, I simply want the dealership to honor our written agreement. Nothing more.

I am attaching a photo of the signed contract.

Thank you for any assistance you can provide.

Still loving that blue oval,
Tom Hoverman

To: Ford Motor Company Customer Support
From: Thomas A. Wunsch
Re: Ford Fusion Hybrid 2016, VIN No.3FA6P0LU1GR201572
On February 20th, while southbound from Sebring, Florida, on US-27, the audible and warning light enunciated indicating that I should make a safe stop. After stopping as directed, I waited a few minutes and then tried to proceed. The car would start and after about 15 seconds would shut down again. I left the car in place and acquired a ride home, about 45 miles, until the next morning when I contacted the Ford Roadside Service and had the car towed to Alan Jay Dealership in Sebring, Florida.
At this point, I requested a courtesy car from the dealership and was informed that none were available and that I must rent a vehicle. I rented a vehicle at my expense and for the next two weeks, called daily to inquire as to the disposition of my car and was told each time that they did not have time as yet to diagnose the problem and it was still on the lot awaiting a mechanic. When I advised them that I felt that I must contact the dealership owner about a loaner, they informed me that they had one with 1600 miles but I could not go over 2000 miles. Not an easy task since I live over 50 miles from the dealership. On the 7th of March, about 4pm, I received a call informing me that they had just brought the car into the shop. After waiting two more days, I called and was informed that they could not determine the problem and they had contacted Ford Technical Assistance. I was also told that they had to rent from Ford, a special piece of diagnostic equipment, and it would cost me about $1, 400.00 for the diagnostic. As of last Friday, March 23rd, I was told that the equipment had not yet arrived. When I indicated that I felt that I must escalate the problem to Customer Support at Ford, I was told "Do what you have to do". This I found very unprofessional and not indicative of the image I'm sure you wish to portray to the general public and your stock holders, of which I am one!
Currently I have incurred over $750.00 in rental car expenses and over a month without my vehicle, without any indication of when I would have my car repaired and returned to me. It was intimated that I should not call so often and they would contact me when they had an update to my situation. I feel I have been more than patient with the dealership, and have exercised the most congenial options available. I believe you are the next step in the process prior to seeking more drastic measures. I hope you can intervene and move this process to a satisfactory conclusion to me and to Ford.
Respectfully,
Thomas A. Wunsch
1498 Coffey Road
Moore Haven, Florida 33471
[protected] Home
Email: [protected]@live.com

I mark spiece at 62 springridge rd, warrensburg, mo 64093, phone [protected], have filed 5 complaints in 2 yrs and have had 20 system failures and warranty repairs on my f150 lemon, it has been in the shop more than in my garage or on the road, absolutely absurd and unacceptable to even the dumbest person on the planet. Ford at all levels from dealership to regional c.S. To corporate ford only offers continued repairs as systems continue to fail, which has been constant and endless dec 2015-march 2018. If you take the time to review defective repairs to this lemon or call warrensburg ford gm shawn jeffers you will see 20 warranty repairs, failed digital dash, fail sd card, failed trailer tow module, glove box replaced, power mirrors failed n replaced 3x, both headlight assemblies excessively cracked/defective replaced, keyless entry literally fell off door, replaced, and soooooooo much more. I have been to dealership over 60 times to assess and repair 20 defective warranty components this does not include my visits for oil changes, tire rotations and other maintenance, it has been and continues to be a nightmare after this life long ford owner spent 50k on 2015 f150. Wasting my time to constantly repair this excessively defective vehicle for 2years is beyond egregious and unacceptable. I appreciate your time and consideration in this matter, sincerely, mark spiece

So My vehicle has been with Eagle Ford for more than a month trying to sort out smoking issues on my vehicle, to date i am still kept without knowing what is going on. I email the customer service without any joy, I asked to speak to the manager for weeks and also she is not willing to speak to me. I feel that Ford has no regard for their customers and is not even trying to get things sorted!

We own (well Credit union as we still owe on it) 2012 Ford F350 6.4L that had a MASSIVE fuel failure and its going to cost $10, 000 to repair. This is an on going problem with 6.4L engines and Ford will not stand behind there product. They have many fail proof warnings that failed as none of them indicated anything was wrong with the fuel system. The vehicle just quit. We took it to 2 Ford dealers and both said the same thing., "The fuel pump grenaded" sending metal shavings through out the entire system. Resulting in catastrophic failure of fuel system thereby replacement of entire fuel system is the only repair available.

My wife bought a used 2017 explorer with 30000 miles on it. It has been running rough and getting a check engine light. I have been to two dealerships trying to get the issue fixed. The code gets cleared and problem comes back in a week. I have been to Booneville Mississippi and Tupelo dealerships. I went to the Tupelo dealership and they refused to work on it for a month and Booneville just says there's nothing wrong .

I own a 2010 Ford F150 VIN# 1FTFX1EV8AFA85667 in which I have taken very good care of. But I am noticing rust bubbles and severe rusting along my right and left side door running panels Also rust bubble on rear bumper. I have owned many a ford pickup and this is the first one that has rusted this way. I was hopeing that after I had retired this year and moved from Virginia To NC, that this was my retirement truck but the way it is rusting it may not last. Have their been any other complaints of the paint bubbling up. I am also sending Pictures.
Thank you
I was a proud Ford Truck Owner
Arnold C. Vass
3103 S Ocean View Ct.
Nags Head, NC
27959

I called ford not once but twice letting them know about my steering wheel being loose then ford told me on Friday to go into the dealership that works on my vehicle and they can help me get a loner vehicle for 10 days. So I go to the dealership today ford closed the case number so I called again today asking to get a loner car knowing my steering wheel is wobbly top that off the service manager assistant even tried his best getting a loner car for me unfortunately ford e-mailed them back strictly telling them no they do not allow a loner vehicle to a recalled steering wheel bolt which clearly my steering wheel is wobbly! In the report of the recall it clearly stated steering wheel bolt will losen over time and wheel may come off! So therefore I tried going to the dealership and getting a loner car but unfortunately ford could not do anything but tell me I had to wait till the end of April to get a part for my steering wheel! I am so annoyed that ford couldn't be able to help.

I dropped my truck on Monday march 5th and it is now Monday march 19 and I was told that my truck should be repaired by Tuesday march 13th. I had to call to find out what was going on. The Service manager that I was dealing with was rude and not helpful. He did not communicate with me. I have had to rent a car and this is costing me more money. I still have no reslution on this. This dealer ship has in the past has discriminated against me because I am a woman. When I dropped the truck off I felt that because I was a woman I knew nothing about cars. I have worked on many cars and have had several ford trucks and cars. I feel that this dealership is very sexists and rude. This is beyond the pail

Debra Lawrence

I owned a Ford Fiesta and recently I have problem with the rear door, it cannot be closed. Its seem the lock cannot grip. So I went to the service centre at Johor Jaya and this is what the receptionist told me. "This is a common problem with most Ford vehicles. They are going to change the whole set of the door knob and the charges is RM700++ with GST . 'is there any warranty as you have mentioned it is a common problem' - I asked. Oh because for the past 6 months you did not come back for the service so we have to charge you. This is a procedure by our insurance company. 'I did not come back is because you guys cannot solve the problem of the vibration which I told you last year and even complained to your company (Century Legion) but no one advised me to come back for the service'. Oh, that problem (the vibration) is also common in most Ford vehicles but as for your car, you still have warranty until next year, so you may bring back the car and let it stay overnight for us to monitor it. "

What kind of service is this? They are like pulling your nose, everything is expensive and if you ever use outside service and go back to them later, they will ridicule you. Actually he keep asking me, did you service your car outside..

Why I am complaining here is, how come they know the problems which exist in most FORD vehicles and did not raise it up to Ford? They should helped the consumers to claim from FORD as this is product defect instead we have to paid through our nose for this problem. During my visit to this service centre, there is another car owner approached me and told me that he also have the same problem. In a day and half hour apart, there are already two complaints, so I hope FORD HQ (Sime Darby) can do something about this. If too many consumers complained and with social media nowadays, you would lose more customers which you may not know WHY.

Please clarify whether I can claim for the door problem. You may contact me through [protected]@hotmail.com.

I received a Recall Notice from Ford early Feb.2018 for a Fuel Flange replacement. I contacted my dealer (Best Ford, Nashua NH) and made a Saturday appointment Feb. 17. I showed up on time only to be told they had not received the necessary parts from Ford. THEY HAD @ WEEKS to order them! "We'll call you when they come in. After waiting three weeks I called and was told they had not arrived yet. By this time I started smelling gas fumes in the cabin of the vehicle. I called Ford Customer Care on March 5 only to be told a supervisor would call me back within 48 hours. Instead I received a call from the dealership (never received a call from the supervisor). The service adviser told me no parts yet & they would call when they arrive.
March 16th no response from anyone so I called Ford back only to be told a supervisor would be notified. I asked to have the issue escalated. I doubt I will hear from Ford. After 30+ years being a loyal Ford customer, I have decided to switch to what I feel is a more reliable company.

I traded a car to another dealership that I bought at White's Ford in Orrville Ohio on December 28, 2017. The car had gap insurance that I purchased through the dealership and probably had $400 that should have been refunded. I have requested the refund several times, only to be ignored by Brian Gibson and the staff at White's Ford. Once they told me that I could only request the refund in person at the dealership. I do not live in Orrville. I am 72 years old and feel like they are taking advantage of a senior. I feel that Ford Motor Company should take a hard look at this dealership, its management, and its deceptive business practices.

2-2-18 Memphis to Nashville. 20 miles from Nashville I lost all compression. I had my car towed to Auto Nation, Hwy 64, Memphis. 4 days later, and after several phone calls and visits, I was told I had thrown a rod in the lower part of my engine at a cost of over $9, 200 to replace the engine. Towed the car to Power House Motors, Memphis. A few days later I was informed it was a intake valve (rod) that had broken and not only destroyed the lower part of the engine but had torn up the top part. My mechanic said in 25 years he had never seen a thrown intake valve (rod) in any Ford product. He called the service dept at Auto Nation and they also said they had never seen an thrown intake valve (rod). I realize it's a 2012 with almost 132, 000 miles, but that's only about 26, 400 per year. I have had all the routine service done and change oil regularly, maybe not at the dealership, but I have all my service records. I do very little in town driving, almost all my driving is interstate between Memphis and Jackson, TN, about 60 miles each way.
I have part of the intake valve stem( see Photo) that destroyed my engine. It was found in the lower part of the engine. For the past 25 years Power House Motors
has used a re-manufactured ATK engine with no problems. That is what he replaced in my car. The cost was $6, 776 including replacing the intake valve. This does not seem to be a problem that occurs in Ford products. My question is, has the 2012 Ford Expedition EL XLT/KI experienced this problem or is this a defect in materials?
Thank you,
Danny Ables
[protected]@aol.com
[protected]

I received a post card notifying me of routine maintenance needed on my 2011 Mazda 6.

Duncan Ford
Blacksburg, VA

The Works $39.95

The dealership would not honor the coupon, they stated it was mailed from Ford and not them. I ended up paying $47 and they took $25 that was in my Ford account.

When I initially called I was told my car did not take synthetic oil, that started with the 2012 models. Then I was charged too much and I was told that my car did take synthetic oil, which was more expensive.

Bottom line, I received a coupon with both Ford & Duncan Ford offering a service for $39.95 which they would not honor and blamed Ford for sending the offer out.

Bad business, poor management.

My VIN #: 1FADP3N23DL194221
I have had my clutch replaced and told it would fix the problem at 82, 000 miles, now my car has 109, 000 miles and the repair made under warranty by Koons Ford in silver Soring, MD has not worked. The car is starting to shudder again. So the problem was not fixed.
I was told by the service advisor that the warranty only goes up to 100, 000 miles. How can it be? The problem was not fixed and it's happening again and can leave me stranded in the middle of the road like it happen the first time.
Is this safe to you? It is surely not for me or others on the road!
I need to get this fixed since it now has become a safety issue.

two years ago I purchased a 2013 ford focus, it has been nothing but a problem. Now my issue is the steering wheel is locking up while I'm driving, I am a single mother with a four year old child, this is dangerous. I took it to the ford dealership and of course I have to pay $2, 400 dollars to get it fixed. I don't have that kind of money, but of course I have to have a vehicle. My question is why ford is not resolving this issue, because this is not an everyday issue, it has to be malfunction of some sort, that has everything to do with ford, and ford is not helping.