Ford
Reviews and Complaints

My inside door handle stopped working yesterday. The only way that I can get out of my car is to roll down the window and unlatch the outside latch. Read on the Internet that this is a common problem. Ford wants $180.00 to repair including $120.00 for an hour of labor. That is ridiculous. More than 10 times my hourly wage. There are other years of Fusion under a recall for the door latch. Don't understand why they don't include the 2012's. I will remember this the next time I decide to look for a new vehicle.

Good Afternoon I own a 2013 Escape SEL model. It was recently at the (Ted Russell Ford Dealership) in Knoxville, TN this past Saturday 8/26/17 for a safety recall on the door latches. We made the appointment for Saturday morning and dropped off the vehicle at 9:00am and were told that it would take 5 to 6 hours for the repairs to be completed. We received a phone call saying the Escape was ready at 12:30pm to be picked up. My wife drove the vehicle to the grocery store and then home where it stayed until this morning (Sunday 8/27/17) I had to move the Escape out of the garage and noticed that the driver passenger door handle was stuck in the open position and the door wasn't latched. I tried several times to pull the door handle open and had the same result every time. The handle would get stuck in the open position resulting in the door not latching. I CAN'T BEGIN TO EXPLAIN HOW DISTURBING THIS IS TO MYSELF AND MY WIFE. If the door had come open while my wife was driving yesterday or one of my kids were riding in this seat. It could have been VERY BAD! This is also DISTURBING due to the fact we were notified of the safety recall for the door latches and were not having an issue with the door latches until after the TED RUSSELL FORD DEARLERSHIP fixed the issue. We have owned this vehicle since purchasing it new in 2013 and have been VERY dissatisfied with this Ford product and now the workmanship of TED RUSSELL FORD DEALERSHIP. If you will check this VIN number 1FMCU0HX3DUB60094 this vehicle has been back to the dealership (TED RUSSELL FORD) numerous times for recalls. My wife and I are professionals that work very hard at our jobs and take pride in raising our family. Again I want to make clear how upset we both are at this lack of attention paid to performing this repair. I don't feel safe in this vehicle and don't feel safe putting my family in this vehicle. This vehicle is paid for we have worked very hard to pay it off 2 years early and now are stuck with a vehicle that is UNSAFE and isn't worth what KKB is saying we should get as a trade in. I will NEVER buy another FORD I'm sorry I know people say things when there upset. But put yourself in my situation if you owned this Ford Escape out right and put your family in it and the door or doors came open during travel resulting in injury or even death would you want to keep this vehicle?

Dear Ford,

About a year ago on Labor Day weekend without warning the passenger side moulding that covers the side of the windshield blew off. Obviously, by the year of the vehicle and its mileage this was no longer covered under the warranty. So I had to pay out of pocket to repair this damage. Just this past week, Wednesday August 23 as I was driving home from vacation, another piece of the vehicle's moulding (this time passenger front door) blew off while in transit.
Really...? How can a quality product that is 4 years old with 57K miles on it just start losing parts by driving it down the road?
At this time, I am asking Ford to repair of this current damage without any costs incurred to myself as well as a refund for the costs incurred by the previous incident.

I bought a 2005 Ford F250 Powerstroke superduty from Wagner Ford on April 28, 2017 with the assurance from the salesman whose name is Chase that it had a brand new oil cooler and EGR cooler system on it with a warranty after the 2004 F250 I had first test drove was spewing oil from the passenger side of the motor when we returned from the test drive. On August 20, 2017 my 2005 F250 Powerstroke stranded me in Alma, Nebraska with only 14, 000 miles being put on it since it was purchased and had to be towed to Wagner Ford in McCook, Nebraska to be repaired, since I was still under the assumption it was under warranty. They quoted me $2, 200.00 dollars total to fix it and get it running again. From August 21-25 Chris from service dept. at Wagner Ford has called me numerous times stating they believed it was the water pump, the radiator, the fan clutch and finally the EGR and Oil cooler system that were bad. I approved them to do work on the pickup except the EGR and Oil Cooler which I asked if they were under warranty since my salesman had assured me during my purchase that those parts were under warranty and brand new. Chris said he would check and call me back. Chris called me back a couple hours later and informed me that they were not under warranty and my bill was now going to be between $4, 700.00 to $5, 000.00 dollars total after the oil cooler and EGR systems had been replaced with tax and labor. So not only was I lied to and mislead to believe that the parts were under warranty when I purchased the vehicle I was also misled on my quote to fix the pickup. There is no resolution in sight and they will not allow a payment plan to be set up but did suggest that I come in and fill out a credit card application for Ford Credit Services which I could use to pay part of my bill if I were to be approved. During the time my pickup has been in the shop I was able to rent two cars from them both 2016 Toyota Corolla's on August 23rd of 2017 I hit a deer going to work at approximately 6:15 a.m and killed it which also damaged the car. It broke and cracked the grill and bumper cover of the vehicle. The Harlan County Sheriffs office was disbatched and took report of the damage and all information. At 8 am on August 23rd I informed Wagner Ford of the accident and asked what they wanted me to do. They wanted me to bring the car back and exchange for another. I returned the car and picked up the next rental and went back to work. On August 25th of 2017 I recieved an email from State Farm addressing myself Dalton Swopes that they had received my claim for the rental car which I did not send. Wagner Ford in McCook, Nebraska took it upon themselves to claim my name and send a claim into State Farm on my behalf. Also on the 25th of August Wagner Ford called and requested their rental car back so I returned it and they wanted me to pay their $500 dollar deductible for their dealership insurance to pay for the rental car damage knowing full well that they had already fraudulently sent a claim to State Farm claiming to be me to cover the rental car that was damaged from the deer on August 23rd of 2017.

My complaint is I could not discuss my vehicle issues with someone that I could understand/language barrier. No Resolution regarding the failure of my 2008 Ford Taurus X Rack and Pinion. My car loss the ability to utilize the Power Steering capability, so I had the power steering pump and belt replaced and the vehicle continues to drive powerless. Now I have been informed that it is the Rack and Pinion that caused my problems. I need to know if Ford will replace the Rack and Pinion for my 2008 Ford Taurus X. Also all four doors on my vehicle catches and holds rain water for several days after the rain. The rain drips out slowly between rainy days. In winter the dripping water turns to ice and once it caused me to slip on the ice that had formed beneath the driver's door in the parking deck. How can the rain catching doors be repaired? Thanks.

Dear Ford Motor Company
This is my third letter to Ford, see second below. My truck this morning in my 30 mile trip to work failed twice, first time lost power, stuck in 5th gear,
dash read all dashes. pulled truck over on state highway turned off and reset for the 8th time in 1 week while waiting for ford service to receive backordered molded lead frame. Second failure this morning cruise set at 61 MPH, truck gave huge jerk, engine RPM roughly 5000 to 6000 down shifted into low gear, wheels skidded and then again pulled over on IL state highway 76 turned truck off waited 30 seconds restarted and continued to work. This is the 4th time in 2 weeks I have had this failure. My truck is finally at the dealership having new molded lead frame installed after two weeks of this going on. Ford tells me that my truck is not on the recall list so I have to pay to repair truck. My 2012 F-150 is not one of the 208, 000 recalled. Dealership ran diagnostics and recorded on service ticket that both codes are present as stated in TSB-13-6-8. I will keep on contacting Ford until someone from Ford reaches out to me to explain why they will not cover this service, It is very obvious that Ford has a serious issue with this molded lead frame, mine included. Please read following letter sent earlier below. All I am requesting is for Ford is to cover the cost of the repair $764.00 . There was a case # issued to me on this issue (see below). I will attach first (diagnostics) and second service tickets (replacing Molded lead frame) showing diagnostics codes from Ford dealership when my trucks repair is completed hopefully today. Bull Valley Ford in Woodstock Il is doing the service. They have done a superb job on being patient with me and doing exactly what they should be by documenting everything. Their effort and communication to keep me updated has been great.

Dear Ford Motor Company,
This is my second letter to you expressing my concern that Ford Motor Company has lost its focus on customer safety and satisfaction. I have been a loyal customer to ford since 1972. I have owned a Maverick (new), 2 t-birds (1-used, 1 new), Ranger (new) and 3 - F150's (all new). My last two F-150's have not been good experiences. I traded my 2011 XLT after 1 year due to drive train problems that dealerships could not find the problem. My first issue with my 2012 XLT was rusting around the outside rear fender. When I took it to the Ford dealer, I was told that the mileage was past the Warranty. Age of the vehicle will determine rust under the paint but not quite sure how mileage effects paint. I was also told, Ford will not warranty paint around the seams of the fenders because we live in the Midwest and the salt in the winter is what causes the rust. My second issue with my 2012 XLT has to do wit TSB 13-06-08 and the safety recall on April of 2016. My vehicle down shifted by itself into first gear causing the vehicle behind me to just about rear end me, instead it just got me the driver to flip me the bird. The same day my vehicle shuttered and my dash showed dashes and my speedometer went to zero driving at 60 MPH. Not knowing what was happening, I came to a stop sign, pulled out then realizing I had no power and was almost hit by traffic in the rear fender. The driver swerved around the rear of my truck just missing me. I am sure he had a few choice words for me. It was then I researched and found TSB 13-06-08 bad speed sensor in the molded leadframe and Ford would replace the molded lead frame 1 time at no cost to the customer. However when I contacted Ford and gave them my VIN # I was told my vehicle was not on the safety recall list. I took my vehicle to a dealership and they ran the diagnostics. The codes came up exactly as described in TSB 13-06-08. This was noted on their service ticket. I called Ford back and was told I should not have to pay for this and was given case #CAS-[protected]-K0V0S4. I went back to the dealership which said the part is on backorder. When the dealership called Ford to verify approval for ordering the part, they again were told by Ford that they were not going to pay for this service. Ford recalled numerous vehicles for this safety issue but it is very clear that Ford is not concerned with my safety for a reason that makes no sense since my vehicle has the same issues as those recalled. Obviously Ford is having quality issues with the molded leadframe. I tried to purchase one to perform the service myself which I am more than capable of doing but there seems to be backorders. I have close friends that drive Ford's and sitting around talking, they too are starting to have concerns about where Ford's focus is and we agree it does not seem to be with its customers. I am questioning my loyalty to Ford and have started to look at other vehicles manufactures besides Ford. I worked for a company for 11 years that built the machines for the ford engine block lines. My father drove company cars most of his career and the majority were fords, which is why my first car was the 1972 maverick because my dad always had good thing to say about his ford company cars. I doubt this letter will have any impact, but my friends and I feel that ford is on a slow downward spiral with their quality and customer satisfaction.

Glen Schlupp
911 Prestwick Parkway
Rockford, IL
[protected]

Hello my name is Roxroy Reid,
Monday August 7, 2017 I purchased F250 5.4 engine 2006 for my business. I test drove this truck for over 10 miles and the truck ran great.
After I purchased this truck I took it to my mechanic for tune up because I planned on putting the truck to work. On Thursday August 17, 2017 I took my truck to Dacars Ford dealership located in Lanham MD to have my spark plugs changed which a lady by the name of Joyce agreed on a price of $670 and I gave them permission to proceed two days later, I received a call from Joyce stating that the technician stated after further inspection that the vehicle was driving rough and he believes I may need coil packs and throttle body. I stated that I just wanted my spark plugs done. Joyce then informed me that in order for them to do the spark plus I would have to replace the coil packs and throttle body and that would now be a total of $2550. I had no choice but to say okay because I needed my truck for work asap. Two days went by without getting a call from the dealership, so I stopped by and was informed by Joyce and the technician that four spark plugs were broken and they are unable to retrieve the broken pieces. The technician also stated that the vehicle was brought to the dealership with the spark plugs already broken (which is untrue). My mechanic checked out my truck before I purchased it. They refuse to take any responsibility for the damage they did and told me that I needed a new motor, so I asked to speak to the manager who's name is Stan and he said he will speak to the forman and technician and contact me asap and I am still waiting...My truck will not start up and they told me that I need to towe my truck elsewhere because they cannot fix it. This is a truck that I drove to the dealership and I did not have any issues with engine at all and as a result of them breaking off my spark plugs my truck is damage and I am not able to work.

On [protected], While driving I-80 Eastbound in Nebraska I had a power steering loss. Lost power steering at 75mph. Warnings for power steering loss and Steering fault. Found several complaints on different site on the issue. This seems to be on going issue with the steering in this line of vehicle. There should be a further investigation into the cause and a solution for it be put out. This is a severe safety issue as it would be easy to lose control of the vehicle. I am very disappointed that is has been a know issue with no resolution. Please contact me on the issue for futher questions.

Timothy Knott
Timothy.[protected]@hotmail.com
[protected]

I was with the US government stationed in Ramstein AFB Germany . I retired Mar 31 in Spring Creek North Carolina. Brought our new 2015 Ford Escape back with under 15, 000 miles. I took my vehicle in for service and there is no wiring for the towing package. I bought the towing package as a Ford installed option. Talked to service and they say i have to pay $400.+ to have a module and wiring installed. If I payed for a towing package why am I now paying for something that is required on every towing package?

I bought the car in Israel in 2011 and have a problem with the rear door latch the driver's car.
The door does not slam and it jumps back and does not close.
From an inquiry I have done on this isuue Ford did 3 Recols on this issue number ...

Safety Recall 15S16 on August 18, 2015
another Safety Recall on Mar 29, 2017 | DEARBORN, Mich.
Ford Issues Three Safety Recalls and One Safety Compliance Recall

The Ford dealership in Israel refuses to replace the part because it claims that my car is manufactured in Germany.
I want to know if there is a possibility to replace the unit since this is the same problem in my car and the recall is the same problen in the same door latch.
Please help

Thank You
Micky Rosenzwig
Cell +[protected]
Tel +[protected]
Fax +[protected]

My 2013 Edge's drivers door sensor started malfunctioning about a month ago. Upon taking it in to be fixed I was told this was the second problem of this they had seen today. They also told me it is very common. Is there a recall for this part? It is very expensive and an important part for numerous things to work properly. I will be contacting the gov.org website to inform them also.

My complaint is about the recall on the 2012 ford escape for the fuel delivery module. The letter was sent on Dec 2016 stating that my vehicle needs to scheduled for the recall. I called immediately in Dec of last year. Was told the part is not in. I called today 8/23/17 the part is still in. As a consumer I extremely disappointed in Ford as company. How is there a recall but you don't have the parts to fix and if it has to do with fuel I would think FORD would show a little more concern for the people that were stupid enough to buy FORD myself included. Best believe you will never get a dime of money out of anyone in my family again after this. Ford is supposed to be American owned and for America. Nope just American owned and screwing America great job FORD!

Purchased a brand new 2014 Ford Fusion and the transmission went out at 248 miles above the warranty. I spent 5000 to replace the transmission through a Ford dealership and it came w a 2 year warranty. In 15 months, the transmission went out again and now I am being told that this is a different transmission issue and is not covered under the warranty and I have to buy a new transmission AGAIN. I still owe 10k on my car...there has to be some resolution or someone that can help me!

I am writing this complaint to let Ford know that there is a Ford dealership in Lakewood, Colorado-Larry H. Miller-Ford that represents Ford Motor Co that is conducting corrupt, deceitful acts and bulling their customers and not taking any responsibility. The staff there lacks respect for consumers and lacks integrity. I am absolutely disgusted. Here is my story.

7/13/17-I recently purchased a vehicle from LHM-Ford Lakewood, Colorado. I have never been so disrespected and treated so poorly by a dealership after walking in. I have bought my fair share of new vehicles. So, I not new to the process. I regret ever doing business there. It has been a nightmare ever since, literally losing sleep over this. I had a deal going at a Phil Long Ford, Colorado Springs, CO. Spoke with a sales gal (Jillian Chavez) at LHM-Ford location. She told us to squash that deal and come up to LHM and buy their vehicle. They have a better deal. Drove up there. The staff was rude and pushy. Aaron who is the Sales Floor manager was ill-mannered and contentious. We went ahead and made the deal. Signed the contract and left with my new vehicle. 1 week later calls start coming in demanding this and that by Aaron and Walter. They were confrontational from the time the phone was answered. Stating I have to give them $3800 or else and then calls the next day saying we need to pay $4500. Nothing constant. Threats of calling the police. Saying they are going to report it stolen. I have the contract and I have the registration in my name. I did not steal anything. Never giving us the option to figure anything out. Calling around 6-7 at night. Complete harassment. Buying this truck was supposed to be a happy time and its been full of regrets. Having to take time off work to take threatening phone calls just to be bullied by Aaron and Walter. Staying up at night worried the cops are coming and I'm going to be arrested and my truck is going to be reposed. I am baffled by the customer service that was shown. I was better off staying at Phil Long in Colorado Springs however, I put my trust in LHM and am regretting the entire situation from start to finish. I am not a bad person. I pay my bills. I pay them on time. I have a job. I have a 800 credit score and do not deserve to be treated and bullied by LHM Ford Lakewood, CO. 1 thing I do want to mention is when calling they called my work number and spoke with my employer (Jordan) they never had any business calling another phone number and discussing any of my business. They never called me regarding anything to do with the down payment or the finance part of it. That's a privacy breech.
FOLLOW-UP
After finally being able to talk to the GM we got it square away financially with another lender. Not sure why they couldn't push it out to another institution to begin with. We were promised our other keys (they were locked up when we initially got the truck somewhere and no one had a key) and our owner manual. They said they were going to mail them to us. We waited and waited its been a month. We called LHM-Ford and we were told that Jillian Chavez the sales lady brought them up to her father in Rye, CO so now he has them. I am not clear on what the law is there but that man has no right to my keys. We get a hold of Jillians father, Jim and he says he does not have my keys. So, now we are out a spare keys and owners manual. Needless to say I am disgusted with the turn out of this dealership and how they conduct business. I feel like their sales lady and the staff there are dishonest, misleading and deceiving. Honestly, all they are constant at is gives Larry H. Miller and his reputation a bad name. I have a $80, 000.00 pick-up that I am paying for and its not complete. All I can get out of LHM-Ford Lakewood is the go around. LHM-Ford representative took my keys and who knows where they are or if we will ever see them because it has turned into a he said she said story. Someone gets to be held accountable. I feel like I would of been treated better doing business at Phil Long Ford. I would like to see my keys and owners manual. I do not trust or feel comfortable knowing Jillian Chavez has keys to my truck and could access it whenever she comes to visit her family in [removed]
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Bought 2008 ford edge on 11/2016, owe $10, 000. on this and wife and I live on limited income from SSA.This SUV is a very dangerous car and we or somebody will end up killed because of this SUV.At radom times, never know when it will happen, this SUV will lose all its power completely, speedometer stops working, wrench light, air bag light and low tire pressure light comes on.If on the interstate this could be deadly when acceleration drops to zero and can't get off the road.Tranny clunks hard and loud like being hit in the rear end when shifting into gear.Once off the road, if you are lucky to get there safely, if you turn the car off and then restart it after a few minutes, the car will reset the computer and everything is back to normal.Sometimes it takes the tranny a while to get its full power back when starting out in drive again.Mechanics can't get a diagnostic test on this after it resets itself, think we are full of crap.Want our money back!Look up 2008 ford edge video for transmission problems and issues where they show the SUV's dash board, and watch this and the others, please. Don Hill

I bought a 2016 Mustang GT 2016 brand new, you would think that they put good performance tires on a new vehicle but I found out the hard way, from here on the next time I purchase a vehicle I will take special interest in making sure they don't have new cheap tires, my car only has 15, 000 miles on it and I was told that nothing is wrong with anything on my vehicle whatsoever, it's just that they put cheap performance tires on it which are worn on the inside of each one, ford will only cover 60% of the cost for new one's and I have to cover the other 40%, it isn't fair because I paid in full for this car and now I have to pump out another 400 dollars within less than 2 years, ford is wrong for this, there is no telling who else is being affected by this, you ask me, I am sure ford knows about this issue because of course they are spending less money upon purchasing a cheaper tire, something needs to be done about this and believe me I will do whatever it takes even if it means suing ford for this, so everyone out there beware of this tire scam!

I called prestige ford in garland about an f-150, I was told it was, only to get a call back 2 days later to say it was not sold. When I went to ford saw the truck, sat into it with the sales rep only to be told again that it was sold... 2 weeks later ford called me again saying the deal fell through and the truck was there. I went back to ford and AGAIN told that truck was sold... but I was told here's another truck that we have and would you like to test drive it. So we test drive the f-150 and I asked the rep what was the price, he told me 29k.. I taught not bad I like it we might have a deal. When we got back to the dealership I was left waiting for 40 mins only to be told again that this truck wasn't 29k that it was 37k. I asked the rep so what's ur new price for me only to be told that's it 37k nothing less. I just got my car keys and left. To say I've never been treated as bad in my life by and sales team. I work in sales and would never to this to a customer once never mind 4 times. Ilthus experience has really made me think of not getting a ford and telling EVERYONE I know about my experience with Prestige Ford in Garland.

My grandson and I bought a brand new Ford Mustang on July 26 2015 I believe and two weeks after his warranty expired his blower motor on his air conditioner went out and it cost him $620, and i think that it is upsetting that nothing could be done to help him since it was two weeks after his warranty expired, actually it wasn't even that long after because the dealership couldn't get get him in any sooner. I just think that they should have helped him in some way. VIN 1ZVB8AM6E5288022

My name is Ms TT Mafunisa (the driver of the vehicle I'm lodging a complaint about) . I'm a South African from the province of Limpopo but am working in Pretoria. My husband (MJ Mafunisa) bought a Ford Focus 1.5L Trend (Reg: FV91XT GP) Engine number: GT77771, VIN No. WF05XXGC5GT77771 on 26th April 2017 here in (Menlyn, Pretoria) in South Africa when I started picking up consumption problems with it e.g;
1. A full tank lasts only just over 300km.
2. Once while driving there was an explosion in the vehicle and it suddenly stopped. I couldn't make out what the problem was, the resultant effect 3. was loss of power. The consumption problem has persisted drastically.

I then took the car to the dealer in Menlyn early in May of 2017 and asked for a change of the vehicle for a new one as the one I bought seemingly has manufacturer faults. They (Mr Webber, a sales manager at Menlyn branch) promised to attend to the problem on the vehicle and return it to me once fixed as they could not exchange it. They finally did as promised but the problems with the vehicle persisted.

I then took the vehicle again to them in June 2017 as there seemed to be no change in the problems encountered with the vehicle. On the third instance I tried to plead with them to take the vehicle back, but they refused. All Ford managers approached were generally reluctant to assist me as a Ford client.

We humbly request that you intervene in resolving the current impasse that remains unresolved. We are (my husband and I) unsatisfied clients who simply needs your utmost attention and quick resolution to our problem.

Regards,

TT Mafunisa/MJ Mafunisa
Cell phone: [protected]
Office: [protected]
E-mail: [protected]@dws.gov.za
REPUBLIC OF SOUTH AFRICA

I bought my car in May of 2017 with 27k miles. This car has been in the shop for repairs every 3 weeks since I have owned it. The check engine is on again. The dealership i bought it from and, is the one servicing the car, does not give me any receipts to show the work performed. This car is a lemon and needs to be bought back! It's a complete embarrassment when I go to work and everyone sees me without my car again and asks if the car is in the shop again.