Ford
Reviews and Complaints

Hello, My Name is Tiffany Perkins and I purchased a 2014 Ford Focus I've been having nothing but problems with this car the whole time I've had it which is over a year I also purchased extended warranty on this vehicle which at the time I took to ford to fix the transmission clutch which they did not fix right and I'm still having same problem which has gotten worse and now I have NO warranty so I'm just stuck with a car that wasn't fixed properly I worked very hard for that car and I am scared everyday I drive it because I dont know if car gonna stop working on me and plus I pay a carnote It's not fair and it's inhuman to treat a person like this I've contacted everyone it's gotta be someone to help make this right other people are taking other actions I wanna see if ford will make this right first I can be contacted at [protected]@icloud.com or [protected] please reply back

I am a 2017 Mustang owner. I would constantly hear a creak in the rear of the car around corners and very minor bumps and more...
I returned the car to the dealer and they replaced a part on the car; at that time I wasn't given any more details other than "make sure you have a ride home" I wasn't offered a car for the 2 days and I understand I may not have been entitled to one, but only after I picked up my car again I was told the dealer has a partnership with a local rental company. By this time I'd already lost out as I independently rented a car.

I would be content with this inconvenience if this the issue was resolved. However this noise issue remains, and I don't know if this is a regular or if it is indeed a problem. I am now having to take the car back in for a 2nd time but I've since been told that it will take 2+ days and I'll be out of pocket again. I'm now hoping to have a closer to home Ford Dealer for the repairs so it won't be as much as an inconvenience, but I'm sure they won't be as accommodating as my original dealer.

As I mentioned, I wouldn't mind having to pay for the rental car the first time, but I feel it is rather inconvenient for me to pay for a manufacturers issue twice!

I would appreciate a response.

Thank you

I went to one ford dealership veterans in Tampa and they wanted to fix my transmission, we were having issues on getting a rental car even though it would have been covered on my warranty, so I took my truck to auto nation ford and picked up a rental now they are saying they cant get it to code and I now owe for the rental, but I can take it back to veterans and they can give me a rental and fix it. Why can one fix it under my warranty and not the other

Hello,

My name is Hannah Fritts. I'm a 27 year old who has a family history of owning Ford vehicles. My great great grandfather, in fact, owned a dealership in Texarkana, TX. I own a Ford Focus 2007.

I came to Longmount Ford and repaired my transmission in February of 2016. I was told by your service agent, Amy Huggins, that the transmission would be under warranty for two years with the purchase of the repair, which is the entire reason I rationalized spending $2000 on my car at the time. I requested documentation of my warranty at this time and was assured that it would be in the system and there was no way for her to give me documentation beyond my receipt.

The issue was not fixed and I brought my car back to be looked at by the tech that performed the work a week or two later due to the the jarring shift transitions that were STILL occurring. I was told that it needed to break in and to "push through it". I didn't have much choice but to believe him since I had recently spent all my savings on fixing my car with the assurance that if I had any further issues in the next two years with my transmission they would fall under warranty.

I brought my Focus in again because the overdrive light started flashing (the same issue recorded in the documentation at 2/16 service). I was then told by Tony that the warranty would only cover the parts that were replaced and that I had to agree to pay $170 to even have the vehicle diagnosed.

Later that day I was told that I must pay for, not only the diagnosis of a job done inadequately the first time, that I need to replace solenoids adding $800+ to my already $2000 fix for a car that's maybe worth $4000 at this point. Again, I asked for a copy of my warranty and was told no.

The reason I prefaced my age is because I am the future of your business. I plan on buying a car in the next two years. I could be a lifelong customer, however, with the negligent and downright dishonest service I have received, Longmont Ford is at the bottom of my list. The original repair was done inadequately and my car has now set me back in the purchase of a new one.

I'm am requesting that you honor the original warranty I was assured I had through Longmont Ford or refund the $2, 000 that I spend for work done inadequately.

I went to a Ford Dealer in Baldwin Wi to get a price of a vehicle using Fords 0 percent interest. The Dealers representative Joe Walz quoted me a price with payments of $525.00 for 72 months interest free. I mentioned that TV commercials are saying 60 months. He said no, Ford has 72 months interest free.
I agreed to have Joe find me a truck to my liking.
When he got the truck into the dealership I went to finalize the purchase of this vehicle.
Upon arriving at the dealerership, Joe stated that he made a mistake on the interest free months. It was now 60 months interest free. I could not afford the payments that went up to $650.00 per month. Joe that had me use Ford credit for 3 months and then I am supposed to refinance through a lending institution and pay off Ford Credit. I would the refinance at 72 months.
Less than a month after signing this purchase agreement, Ford came out with 72 months interest free. I believe that I have been misrepresented on this purchase. I almost did not purchase this truck because of high payments, but was talked into Joe's idea of how to get around Fords 60 months interest free purchase requirements.
Now I feel that I should have Fords 72 months interest free purchase incentives as I had originally agreed to by River Valley Fords salesman.
I have always owned nothing but Ford products my whole life, and I will still use them.
I just won't use River Valley Ford anymore. Please help me in my complaint of misrepresentation. Thanks Steve Lechner

I called the branch on the 05.09.2017 at 14:53 asking about the servicing intervals. Got hold of a lady called NICKY GERDA who was sooo rude and couldn't wait to get me off the phone. Raised her voice while talking to me... totally not acceptable. In March 2017 when I went to that branch, no one came to me and asked if I can be helped until a lady called Marisa helped me. I raised this with their branch and thought it would change things but it hasn't at all.

I feel so bad now of having a Ford and I love the car. People make it so nasty to have!

Hello my name is Kevin White. I own a 2008 Ford F350 Super Duty since 2014. I started my hauling business with this truck. Within 6 months of owning the truck I had to replace the short block engine, which was under warranty. Just 15, 000 miles after putting that short block engine in, it cracked another piston, which the warranty took care of as well. While owning this truck, and even when getting the new engines, I have followed every recommendation provided by both Ford and the technicians handling the issues. I have replaced head gaskets, 2 engines, rear end, turbo actuator, studs, and 2 injectors. The truck is currently in the shop yet again needing another engine. The warranty company came out, denied my claim over the phone, and in person, speaking only to the shop that was working on my truck, and stated that I was "drag racing" the truck, which is completely false. I am a hot shot truck driver and was using the truck for what it is designed for...hauling. I am a 34 year old running a small business on my own and if I had not bought another truck as a back up I would have lost my business by now and gone bankrupt because of all the problems with the Ford and being in and out of the shop. I spent $5, 000 on the last engine, which I was told also covered a warranty. It seems like the warranty company was trying to come up with ways to deny the claim, including coming up with false accusations and no proof to back up their accusations. I provided my contact information to the shop to give to the warranty company, but no one from the warranty company ever even attempted to contact me to verify or obtain any information. I am very disappointed in how this Ford truck has performed, paying for the truck a few times over, while still making payments on the truck and have not been able to drive the truck in almost 6 months since it is sitting at the shop still. I would like to see Ford offer up a long block engine for my truck because the dealership is trying to make me pay for yet another engine. Ford is starting to gain a bad reputation in the trucking industry, and I would like to be able to speak highly of Ford if this would be resolved in my favor. I am not confident in Ford right now when it comes to heavy haul vehicles (F350, F450, F550). I would be very appreciative to have a contact back to know that someone has read this and that there is some concern in this matter. [protected]@yahoo.com or [protected]

MY 2011 Econoline has a problem, with transmission forward planetary assembly to become damaged initially, if this bearing is damaged it may cause a wine noise, so that did happen, so I call customer at [protected], I was told to take the van to Willis ford, he decline to help, he said that the warranty start date has expired had expired.the customer satisfaction program #12n04, then I call customer service and they said their is nothing they can do. So I call the dealer at Frederick ford of Seaford DE, the location where I brought my van. He however told me to bring the van to him and he would see what he can do, so here I am with my van, which has 64, 000 miles. The warranty states 6 years or 150, 000 miles for a automatic transmission forward planetary assembly bearing failure, which in this case did happen. Now my wife and I have no use of our beautiful van.
First we like to say, we have always appreciated Ford vehicles. They have a beautiful design to them. We can not believe we are going through this process with your industry. The Van we brought to you guys is the only vehicle we have that can fit our family and now we do not have it and if we do get it back with out it being fixed how can we ride in it without feeling safe.

I experienced a flat tire in August 2017 on my 2013 Ford Fusion. The lug wrench provided with the spare tire would not fit the lug nuts, so I had to call Ford Roadside Assistance. The person responding to the call also could not remove the lugs, so they sent a tow truck to take the vehicle to the dealership (which had rotated the tires several times since purchase). Fortunately, the tow truck driver was familiar with the problem with Ford's aluminum-capped lug nuts warping/expanding due to heat. Using a "half-size" socket that he aggressively hammered onto the lug nuts, he was able to replace the tire.
After repairing the tire, I took the car to the Ford dealership to have it put back on the car. After checking, they confirmed that all 20 lug nuts on the car were warped/expanded to various degrees and should be replaced (at about $10 each) if I ever wanted to replaced a flat tire myself in the future.
The sympathetic service manager said this problem is well know by Ford.

I own a 2015 Mustang convertible. I have been trying to get the air conditioning fixed for a year and a half at Sandy Sansing Ford in Daphne, Alabama. They replaced the condenser after other attempts to fix failed. It ran out of freon a couple of months later. I returned to dealer, another attempt and it failed again. Next we replaced some valves and I was told that they had a new a/c guy who "knew what he was doing" (inferring that the previous mechanic did not), so I paid +400 for the repair (I was out of warranty at this point). Again a couple of months later the freon runs out again! I'm very frustrated at this point. I've given them many opportunities to fix this and still no results. I take it back again, I received a call that the whole thing needs to be replaced and they were going to charge $1800 to fix it! I am super upset because I have lost all faith that they know what they are doing, but they owe me a working A/c because we began this while the car was in warranty. My car has been in the shop for at least 30 days since I have owned it, most of which was in spring which is the reason I bought a convertible. The service manager offered me a 20% discount, but I believe that it should be repaired (correctly) by them since they have never remedied the original issue. I realize these dealerships are independently owned and operated, but thought you would like to know how they are affecting your brand in South Alabama.

We bought the car in May and it has already been in the shop four times for mechanical issues.We got this car because my husband needed a reliable vehicle for work.Boy were we wrong!He has missed four days of work because of the car breaking down.This is the worst experience we have had with buying a car!We would like to get this taken care of now!Thank you

I've worked for fords for 35 yrs. Always bought ford cars & trucks & have never had as much problems as this 2012 f-150!
This truck is just over 5yrs. old with 43916 mi., never driven in the winters & always garaged! I have had it into the garage every year with something major wrong! I've had 2 turbo sensors go out, spark plugs etc. replaced.
Now the dashboard lights up & says SERVICE ADVANCE TRAC! Over $1400 to fix! Fords say they're not going to pay for it! Is it going to cost thousands of $$$ every year? If that's the way they are going to treat me then I'll never buy another ford, going to let all my friends & family know, & blast it all over the internet!
DON'T BUY A FORD!

The Wranglerstar YouTube channel has advertised his new Ford vehicle on his channel. In my opinion, I have been sadly disappointed in the direction of the Wranglerstar channel as referenced in the video below. I would also say that the comments note some add'l concerns. My view is that nothing in his video is an accident. It is done with the intent to get comments so that YouTube will give his video a higher priority to put it in front of other viewers.

That said many of his viewers enjoy his channel, but for me, after being a subscriber that has viewed everyone of his videos (including the older ones), after apx. 3 years, I have unsubscribed to his channel.

I will no longer being a buyer of any products that is connected or a sponsor of the Wranglerstar channel. I will also say that if I have any input (and I do) in what my husband purchases, he will not be buying anything from the sponsors of the Wranglerstar channel. I don't know how much influence I have on other friends and family, but this will be brought to their attention and they can make up their own minds.

Video:
https://www.youtube.com/watch?v=9R_ui0hWKU4&t=723s

I made payment of R5000.00 on the 24th of August 2017 into my account with Ford Credit:

My account number [protected]
Account name: J E J Short
Vehicle details: 2014 Ford Ranger 2.2Tdci Xls Pu D/C

I only discovered yesterday 30th of August 2017 I used my sons account with account number [protected] also on Ford Ranger and immediately I phoned [protected] for assistance but unfortunately they refused to help me this is now my sons problem he must ask for refund to be done, he did not make the mistake I did. Please this is very serious can I get some assistance from your side.

Thanks

J E J Short
[protected]
[protected]

Good morning this is Luis A. Rios I have always owned ford trucks. My complain is a very serious one while on vacation my ford truck the front right hub bearing assembly sheered off right in the middle causing the right tire to came off with half of the hub bearing assembly still one along with the brake rotor no damage to rim.The other half was still noted to the frame
D.P.S. officer said we were very lucky we did not roll over. Was very disappointed with Same Dealership in Kingsville they said the warranty did not cover this causing according to service writer said the brake caliper was loose . I am a mechanic I know that's not true would you please call me at [protected] I have pictures this could of caused someone's life. This messed up my vacation and costing me money to have it fixed. I don't want to turn this into a law suit cause because a difective hub bearing . NEED HELP please look into this matter save lives while you can Sincerely your Luis A Rios

Ongoing issues with 2016 Ford Explorer XLT. Bought it in January and since that time I have had to return it to the dealer 3 times to correct issues, including transmission leak, airflow noise in passenger compartment and the leather seat clips. I never had these issues with my vehicles from Toyota. Ford definitely is living up to their name (Fix Or Repair Daily). WIll never purchase a Ford product again!

Ford motor company is refusing to repair my rear axle which fractured due to a poorly designed axle that has been the subject of numerous recalls, including the installation of axle reinforcement brackets (Which had been done and later inspected at a certified ford dealership - 2015). I was told the bracket reinforcement was properly installed, however the axle still broke (On 8/17/17) - while I was driving at 65 mph on the interstate - an incredibly dangerous situation! The break occurred at and within the reinforcement bracket. Eventually, someone will be hurt or killed because of ford's neglect to fix this problem. The more I see of ford's resistance to take care of this safety issue the greater my concern is for other drivers (Of a van designed for families with children) who are unaware of the danger they are in due to your company's neglect. You are telling people that their windstar vans are safe to drive after the bracket reinforcement repair. They are not safe to drive.

My local ford dealership (Healey brothers ford in goshen, ny) is refusing to acknowledge the earlier recall, ford motor company customer relations is refusing to honor the earlier recall claiming that the offer to repair my vehicle has expired.

Bought a 2014 Ford Focus 2 years ago with less than 30K miles - in the past 6 months, I have had three issues - one including being stranded on the road to my way to Washington on a road trip with my family in the car. Fuel pump broken - they put it under warranty at the time now 2 months after I complained about the fuel gauge not working - had to go twice and with pictures and they now inform me that the whole fuel system has to be changed including the fuel tank for $1, 400 bill (!) I am a few thousand miles above the warranty limit with a series of issues but Ford won't do anything about it.Doing some research online I've seen that it is a recurring problem on Ford focus and there's even a lawsuit in place and service instructions to dealerships (TSB-16-0062). Ford knows about the issue but won't do anything - not even covering partially the bill - they obviously don't care about their customer satisfaction - if you're looking for a car, go elsewhere, I wouldn't recommend to anyone - worst experience I've had with a car in my life !

My wife and I live in a rural area with few stop lights and stop signs. The dealer said the rear brake pads and brake rotors need to be replaced. We only have 25, 000 miles on the 2014 Ford Escape. I have never had rear brakes go bad in such a short time. We do not tow with the vehicle or do any city driving. The dealer charged us $365.00 to replace the pads and rotors. I believe they needed replacement but it seems like it was way too soon.

After my wife was returning from school and picking up my 1 year old son from daycare she was making a low speed turn in traffic when the electronic powered steering pump gave out and the car threw a warning light. My wife is a smaller woman and was only partially turned so she was still facing on coming traffic without the ability to turn. By the grace of god the oncoming car was able to stop and then helped my wife manuver the car to the side of the road. She then called me for a ride. As a member of the armed forces I do not have the same luxuries as civilians and the ability to leave work on a whim so a friend had to get her. The whole reason we chose this car was because ford bolsters safety and reliability. Both of those failed at once! After work I then called our local ford dealership to ask them if their was a recall we were not aware off. They looked up the car and said that their was not a recall and offered to diagnose the problem for a small fee of 125 dollars. Again with serving in the military and a wife who is a full time student, money is not something we make a lot of. So I then googled the car in question to see if it was a possible sensor reset and save 125 bucks. To my dismay I came across several headlines and reviews such as my focus tried to kill me and focus's are garbage from people with the same issues. I then decided to call ford motor company customer care to ask if this was an ongoing issue and if there was anything they were going to do to fix the safety and reliability (ford motorcompanies selling point). I was then told that if I took it in and got it diagnosed that it is possible that MAYBE they could help me. Either way Ford you should be ashamed of yourselves. This is a faulty product you put out and you need to own up to it. And be thankful that my wife and son are ok... I will be much happier when they are in safer vehicle not made by Ford.