Ford
Reviews and Complaints

Read this before buying Ford Car if you don't want to spend years to repair your car!

Dear all readers, I would like to share my real story here to inform the public how Ford Motor treats the customer after sales service. I provide all the essential info to all of you, after all, you judge is it worth to buy Ford car. Whatever I share over here are all true incidents and worth to be read to avoid mishaps happen to you.

Details:
Purchase date: 16 Aug 2014
Car Model : FORD RANGER 2.2L XL LO-RIDER
Dealer : SNS Kembara Utama Sdn Bhd
Location : Ipoh, Perak.

Issues :
1. The main problem of this car is the misty windscreen, I have been sending this car to SNS Kembara Utama for more than 10 times in 3 years, it is so ridiculous they failed to settle one minor issue after 10 times trying. Few technicians from Headquarter tried, but still failed to diagnose the root cause.

2. The funniest thing is the excuse given by the Dennis Fong (Zone manager), he said misty windscreen is the special design of Ford Motor, it is common to drive with misty windscreen during the journey. I purposely made the recording as evidence (even I can use it in a court case). Meaning to say, misty windscreen blocks the driver during driving is absolutely all right, no issue at all. (I ATTACH RECORDING FOR YOUR ATTENTION ).

3. The rude attitude of the director of SNS Kembara Utama. His name is Syed Nasrul Azmi.The director failed to solve the consumer's problem and kick the ball to third parties. After three years nonstop car servicing at the same place, same excuse given, it sufficiently proved that Syed Nasrul Azmi is such a poor director in solving the problem, I am wondering how this company got the license from Sime Darby, a big question to think about.

4. After 3 years struggling, SNS suggested I sell the car to the second hand car dealer, and a new car was provided (year 2016), all the car instalment procedure has to start all over again. After a few days, the same problem occurred unexpectedly, misty windscreen problem again and the worst thing is I must drive not more than 60km/hour with the NEW CAR. I'm totally speechless, salute on Ford service and arrangement!

Friends, I am sharing my story here is not meant to take revenge, but to tell the public the service quality of Ford in Malaysia, don't be the next victim! Lastly, imagine you were in my shoes, what is your feeling after years of servicing yet you are paying monthly car instalment! Even though my car price doesn't fall under luxury category, but is it how to treat a customer, be a responsible dealer!

Since our Ford diesel engine (6.4) crashed and burned on September 30, 2017, 400 miles from home, we have been searching for a replacement truck to pull our 5th wheel. The Ford Dealership gave us $6000 for our truck after telling us a new engine would cost $18, 000. Why would be we want another 6.4 engine? We would had rather gotten the Kelly Blue Book value of $22, 000 before the engine blew. Now that would have made a difference. But because of that 6.4 diesel engine we lost the value of our truck. It had only 84, 000 miles. Our 6.4 engine was rebuilt two years ago for $5, 300. We were 1000 miles from home and there was only 65, 000 miles on the truck. Basically we got less that 20, 000 miles on the rebuilt engine. Wow, I haven’t thought about it that way! After that repair Ford said we would have no more problems with that engine. I wrote Ford 3 different times when the head gaskets leaked and the engine was rebuilt. I was ask to quit writing Ford.

blend door actuator ... I have to wonder why this problem continues. I first took my car in with 22k miles (past warranty) and was told $1500 to repair. I already paid for this repair on my mother Grand Marquis. I love my car but it bothers me every time I hear the noise. You should have fixed this for parts only. I was told to contact Ford, I did with no answer. Taking in for routine service but again this bothers me. I now have only 32k miles on my car but my husband tells me to get rid of it for a Camero! I just can't drive a Chevy.

Hello, I have a 2008 f -350 6.4 powerstroke with 127000 miles on it. It lost power and it has a p0087 code. I took it to a Ford specific shop, they told me that it needs a complete fuel system replacement, at a cost of$10, 000. I still owe money on the truck. I can't fathom how an American made diesel can need this much work done with this few miles. The owner of the shop said that he's seen this a lot. I make my living with my truck, and now I'm dead in the water. I don't know what to do, please help. Dave [protected]

I called in a order of flywheel bolts last week for my 2014 Ford Fiesta ST. I spoke with Shelby. She didn't ask for VIN number. She said parts were in stock. I went in to pick them up. They were the incorrect bolts. They gave me base model bolts. Had to reoder them. Submitted another order Monday for same car. Parts were ordered with Mike. VIN number was provided after I told him he needs it because they order the wrong parts EVERYTIME. Jessica called me yesterday to say the parts were in. I asked if she was sure because I ordered a lot of items and they were not all due yet. She confirmed all parts were there. My husband just got back from trying to pick up the parts. Not all the parts are there. Wrong parts were ordered. AGAIN. Now I have to wait another week until I get the correct parts. They said the last of them should be in the 22nd. This is [censored]. I shouldn't have to make multiple trips to get the parts I need and make a 60 mile round trip at my expense for it. Your employees need to pull their heads out of their [censored] and learn how to order the correct parts. This is not my first issue with Anderson Ford. I have yet to have a good visit there and have yet to have the correct items ordered. Train your people so this stops happening.

This truck is kept in the garage all year long and used for family functions it currently has 7600 miles on it and I've owned it one year now, ... Monday Sep. 04, 2017 on our way to great lakes crossings I noticed the battery light come on in the dash and it turned off a couple of times, seemed to drive fine, then on the way home the same thing so I took it into Imlay City Ford dealership where I bought it and have it checked out. They first said they swapped out the alternator but still had the same light coming on, they contacted Ford technical service and they had them check on the electrical system. None the less come Friday I said I need to have my truck to pick up wood pellets on sale that weekend, they said you can take it home for the weekend because everything seems fine except for the light, OK. take it home (roughly 8 miles) and then saturday after work I get home and try to start the truck and NOTHING, dead as a door knob ! I subdued my anger and tried to jump start it with the M934A2 military truck, and holy smokes it would only "click" when I turned the key ! oh yeah, now I don't believe a $70, 000 truck should act that way... I took one of my vacation day Monday, September 11th, 2017 due to the fact that the truck was going to have be pushed out from the garage in order to load it on the tow truck, takes two good men to push an F350... It is now
Wednesday, September 13, 2017 and no one still knows what is wrong with it !? are you serious !? to top this whole debockle off it is the "michigan youth hunt" this weekend and my two youngest are dreaming of hunting and there is no way we can go with out a truck...! Do you realize that the Imlay City Ford won't help us out what so ever !?!?!?!? No wonder people are changing to another manufacturer ! SHAME ON YOU THE MANAGEMENT OF FORD MOTOR COMPANY FOR ALLOWING THIS TO CONTINUE ! IMLAY CITY FORD IS TRYING TO GET ME INOT ANOTHER TRUCK TO REMEDY THIS SITUATION AND SO I CAN TAKE MY KIDS HUNTING !?!?!? ARE YOU SERIOUS !?!?!?!

Last week my daughter (I am Fred Jakubowski, her father) bought a 2012 Ford Fiesta SEL Titanium from Mid-city Subaru Chicago Il, they said the warranty call FORD. I did today, customer service, she said the car had no warranty becuase the mileage on the car had 46, 317 miles on itm but call Ford extended warranty. I did this and talked to:
Maria Iacobelli
Ford Protect
Direct Line : [protected]
FAX +[protected]... She said she could sell me a warranty, and she also said that there is 2 re-calls on this car, call Ford dealer to have them both fixed for free. I called a dealer: SERVICE DEALER
Fox Ford Lincoln
View Dealer Website
Schedule Service
CALL
[protected]

VISIT
2501 North Elston Avenue
Chicago, IL [protected]
Jeremy answered the phone, I told him about the re-calls and he stated they will not do the recalls because they have not broke yet! So I called Ford Customer Service back and they called this Co and she said the same thing to me, they cannot fix the re-calls!
Could you explain to me what if my daughter is driving this car, has an accident, God forbid gets killed, because one of these recalls was not fixed?

Case # CAS13093159.

Olease respond...

Frederick Jakubowski
4838 N. Moody Ave
Chicago Il 60630
[protected]@sbcglobal.net

My name is Valerie and I purchased my 2013 Ford Focus new and it will be 5 years on Black Friday. For the past year and change (almost 2 years), I've had repeated problems with the Transmission---from shuttering to acceleration to replacement of the Catalytic Converter, etc.; the wiring/electronic system---from the trunk not opening, yet the open trunk light was always on to brake lights sometimes working but the brake fault light coming on occasionally to the steering system shutting down while I'm driving (steering fault light came on at the exact same time), no prior warning. I have clearly seen dozens of complaints along these same lines, yet ford won't fix them. I'm in the process of securing a Honda or Nissan (again) and won't likely deviate again. It will always be something else with this car, not worth the money. American auto companies need to step up or get out of the game. Shame on you Ford!
Oh, and I need to say that I did purchase the extended warranty (125k), but the transmission problems actually started before 100k miles.

This is very substaintial car, with lot of recomplaints specially with AIR CONDITIONING, Last three year minimum 10 times fault in AC or some other.
Dublicate parts are used and untrained staff does not know how to repair it.
Will not take ford again and will not recomend anyone. i have complaint to ford india also but no responce from them.
Thanks
Harish
[protected]

To whom it may concern

On 9/7 as my wife and I were returning home from Las Vegas, Nevada, my wife heard a sound coming from the engine and minutes later a message on the dashboard came on stating " transmission fault service now" . We we're approximately 30 miles from Vegas and stopped in the City of Jean, Nevada. We called Hemborg Ford in Norco, Calif, where I normally get my car serviced. Spoke Luis Svc Advisor, who suggested we not drive the car home and contact the nearest Ford dealer in Las Vegas and contact to Ford road side assistance.

In spoke to Representative Victoria and Manager Angela in Roadside Assistance who advised the car would need to be taken to the closest dealer which was Ford Country in Henderson Nevada. I spoke with Service Advisor Michael and Service Mgr John at Ford Country who also strongly recommend not to drive the car home. Since it was late afternoon we were not able to make it back to the dealer by closing until next morning on Thursday, September 8, 2017 to have the car diagnosed.

Due to the issue with the car we were forced to stay two extra days in Las Vegas until the car was diagnosed, repaired and tested until September 9, 2017.

At this time, we are requesting a repurchase of my vehicle 2014 Ford Focus VIN# 1DADP3K28EL455865 due to pending Ford Transmission Settlement Claim ID # [protected] and for our unexpected expenses since we were unable to get back home to California.

If additional information is required, please feel free to contact me directly at the phone number listed below.

Thank you,

Victor Garcia
[protected]
[protected]@sbcglobal.net

this is a copy of my service complaint to Sunrise Ford in North Hollywood. My company has Three Transit vans and a new Fusion ECO in service. This kind of service does not bode well for future Ford Purchases. Bob Rand [protected]@isdla.com

Dennis – I purchased two new Transit vans from Sunrise 18 months ago. I am planning another purchase this spring. Unless your service improves, Galpin will get our purchase and service business in the future.

We recently needed service on our 2013 van several weeks ago for a problem that needed immediate attention. I called your service department and was told the first available appointment was three weeks out -even after explaining that this is a work truck and that we could not afford to have it idled for three weeks. We called Galpin – They got it in the next morning and had it repaired and back on the road that afternoon.

We got a recall notice on our 2015 vans for replacement of the sliding door latch. We were told that we needed to leave it for the day and again it would be several weeks out. We called back and talked to a service advisor and told him that we wanted to wait on the repair as it was only a 15 minute job. He made an appointment for today at 10:30 – I even received an confirmation email to that effect. Today, my employee had the van there for the appointment at 10:30 and was told there was no appointment and he could not wait on the repair but would have to leave the van! He was irritated that he wasted time to drive to your service department for a 15 minute latch swap and was told he had no appointment and nothing could be done.

This level of service is unacceptable and believe me our company will find a dealer who will take better care of its own customers in the future. I intend to send a copy of this to our salesman and to Ford for their review. I believe that this should serve as a warning to you to compete for service customers or they will take their business to a dealer who cares.

Robert A Rand, Managing Partner, ISD
Sent from Mail for Windows 10

Since I am unable to write to the CEO & President of Ford Motor Co, Mr. Williams Clay Ford Jr. nor Mr. Joesph R Hinrichs, I will begin. I have a 2012 Ford F150 Super Cab that the paint is peeling off on, I have seen numerous complaints about this and have been to the dealer twice on this subject. On both occasions they have contacted Ford and were told that it is not covered. I also have contacted Ford Motor Co and have been told the same. Why hasn't this issue been addressed by Ford ? I have been reading the annual report from 2016 and in it there are some interesting statements, such as "We do not depend on any SINGLE customer or a FEW customers to the extent that the loss of such customers would have a material adverse effect on our business" Where I work I am responsible for making EVERYONE I come in contact with like my family. I also quote Mr Ford, in his May 3 2017 letter " Nothing is more important to me than our reputation as a family company that people TRUST to do the right thing" Your listed as one of The World's most ETHICAL co's 2016, I think not, when you do not stand behind your products. Do the RIGHT THING and address the paint
issue that you know you have with your vehicles.

My name is Janis Culbertson. I live in Reno, NV. I received a letter in the mail about a Class Action Law Suite for a faulty transmission switch on Focus and Fiesta from [protected]. I just purchase a 2015 Fiesta a year ago. I have taken it in per the suits request for the shuttering and slipping I have been experiencing in Oct of 2016. It was fine for awhile and it is now doing the same thing, and was told to take it in under this Class Action Suit. When I tried to make and appointment to do so, Sept, 5, 2017, the transmission mechanic named Todd from Capital Ford in Carson City, NV. was extremely rude with an attitude that there is nothing wrong with the transmission and I was only looking for suing Ford like everyone else. I was appalled and said then why did I get this notice. Todd the tells me people are just focusing on suing Ford and if you have and automatic transmission with with a manual clutch IT IS GOING TO HOP AND SHUTTER. I proceed to tell him I may be an old woman but I know when a car does not feel right and wanted it checked out at no cost. He kept arguing that he most likely won't find anything wrong and I will have to owe him $128 for the service. The again he said, What is it you are trying to get out of this? Again, I was appalled that him or anyone else has the right to talk to someone that has a problem. I was doing what the notice has told me and also the lawyer that is involved in the case.
I believe this transmission mechanic needs to be dealt with. I did not deserve this verbal abuse from a mechanic. I hope something can be done. If he talks to me in this manner you know he has done before to someone else. I would appreciate any reprimand you deem necessary. This is not right and needs to be dealt with. He did finally make and appointment for me, 15 minutes later but I have since canceled because I don't want someone like that to look at my car.
This is outrages if this is how you deal with a customer.
Janis Culbertson
6330 E Cree Ct
Reno, NV 89433
[protected]@msn.com
[protected]

My Daughter had an accident about 4 weeks ago in a ford fiesta the car she was in was only going 50 miles and hour and the air bags in the side and back of the car did not go off also the rear setbelt ancer point broke in the impact and the rear passenger went forward into her seat fracturing her spine the car was a 2013 model and I have found out since that the 2012 models had this fault and the cars were not withdrawn, I will be looking into this and I know that a complant has be mad to ford but my daughter and also Watchdog has been contected. I would hope that this matter will be looked into by you.

After recently purchasing my first ford second hand i was over the moon i finally got my dream car a ford and after driving it i felt the same however i have a trailer and my ford didnt have a towbar so seemed straight forward went and got myself a towbar set up and much to my dissapointment when i tried screwing the bolts in realised ford had not even made thread to screw in any of the 4 holes surely this is a mistake second i dont understand why a car would be manufactured in the way water seeps into the the boot when raining and is trapped upper sides of guards causing the only thing it can rust myself and a few of my mates all went out and got ba xr6 turbos and ba xr8 and we all had rust damage same spots in boot seems strange surely this would be known and im sure little effort could of been made to prevent such damage i love fords and will always be a ford man i just needed to get this off my chest all the best
Steven hobbs

This is regarding an issue with the reference number 44013.

Today is the 5th day since I have raised my complaint! And there is no response from Ford whatsoever. I received a message yesterday from Premier Motors saying that the car is ready for collection, meaning I also need to pay for parts and services.
According to the Ford official website and Gulf News newspaper (http://gulfnews.com/business/sectors/automotives/ford-recalls-570k-vehicles-for-fire-risk-door-latch-trouble-1.2002738) The company also is adding 211, 000 vehicles to a 2015 recall to replace faulty door latches. That recall covers the 2014 Fiesta and the 2013 and 2014 Fusion and Lincoln MKZ. The expansion brings the total from the 2015 recall to nearly 757, 000.
My car with VIN WF0BK1DBXDCM65682 was manufactures in Germany and sold in the UAE. I do not understand why I need to explain this over again, considering the facts are straight forward. It is also a second issue within two weeks, considering that my car has always been serviced at the authorized dealer.
Please, conduct an investigation.

Dear sir/madam
My self bijender singh from haryana india
I have purchased new foard figo aspire
My car no is HR20 AH3383 my car purchase
Date is 31 january 2017
I have done 2nd service is in 10000 km at palam foard rohtak haryana india phone no
+[protected]

Now my car km is 13950 . today i was gone
For alignment checking in reputed shop in rohtak they have checked that all tyres got damage due to suspension failure . They have asked that where you have made the car service then i have told palam foard rohtak . They got serprise and told me your car suspension is damage and they have not given information to you.

I also toomuch surprise and i loose my confidance on foard .they have cheat me.
They are waiting for my warrenty expirey .
After that they wil tell me and they will take toomuch money for repairing

I requested to you please look the matter on heigh prority and take strict action against
Palam foard and arrange claim for all suspension and tyres.

Regards
Bijender singh
Mob. +[protected]
Haryana india

My wife and I have purchased three vehicles from this dealership over the years. We currently have a 2013 Ford Flex that had "check charging system" message come on. We have a extended warranty and a maintenance package here. Simon was our service advisor. This story has been going a few days now so here is the jist. Alternator went bad(covered by warranty) it overcharged the battery(they had just changed it less than a year ago so they will replace) acid from battery spilled and damaged the "battery cable/harness"(not covered by warranty or dealer). So they want $755 to put in a new harness! Warranty dealer sold me won't cover this because it's called a "battery wire" Ford service won't cover it even thought they do all the services, replaced the battery and said it appeared the alternator came loose too! They are the only ones that work on the car! We called Ford Customer Service and they listened said it seemed unfair to us and said they would see if they could help with the cost, it will be a reviewed. End of day on Friday I get email, Ford won't help with cost. I know things go wrong from time to time with vehicles, but when this alarm came on we took car straight in, damage has already happened from a Ford alternator, a Ford dealership purchased and installed battery and they don't want to help with the cost to replace this Ford wire/harness. I'm looking at $855 because they say harness is 340, to install is is 415 or so and of course my deductible for the warranty is 100. Unbelievable! Also they offered to replace the battery and alternator and by change the damaged wire/harness but advised not to drive the car like that ! Guess this is the last Ford I will own and definitely last vehicle purchased from San Leandro Ford !

Good day

I recently bought a brand new Ford Eco Sport 1.5 TDci from a dealership in Cape Town. I am residing in Mossel bay (Southern Cape South Africa). I have experience that nhe luggage door at the back close difficult. It seams that the locks is to far forward and therefore you must slam the door to get it locked. On the 4th I have arranged a appointment with Mossel bay Ford workshop to fix the problem today (08/09/2017). Today I have arrived at the workshop at opening hours. The technician had a look at it and informed me that he can do nothing about it. At reception I was told (the customer) that I must take the vehicle to Mossel bay panel beaters which is a warranty panel beater, which seems to be contracted with Ford, to have a look at it. At my own time and expense I did go to the panel beater shop. The owner, Johan van der Berg, had a look at it and told me that is just the way it is and he can do nothing about it. While he was informing me of his findings a sales person from Mossel bay Ford was standing 5 meters away and over heard our conversation. He could clearly see that the vehicle was brand new, due to no licence plates. His name is Jannie. He never took the opportunity to step forward and ask me as a client of ford to assist me. There is no customer service at Ford Mossel bay. I phoned Ford Oudtshoorn which is 90 km away from Mossel bay. The workshop manager listened to my problem. He told me that he has a appointment at George on Monday morning (11/09/2017). He will then after his appointment travel another 50 km towards Mossel bay to assess the problem and to arrange a day date and curtsy vehicle to solve my problem. That is customer service! I would like Ford SA to give me feedback on the lock system problem of the Eco Sport and the customer service that I have received at the Mossel bay Ford branch.