Ford
Reviews and Complaints

Purchases 2013 Ford Fusion at Liberty Ford Brunswick. Motorcraft Battery clearly says it has a 3 year 100 month prorated battery. Dealer says its not true because its the OEM battery and the battery is not included in the extended warrenty we purchased.

I had to have the car so I replaced it with a different brand battery. It clearly shows a 12/14 production date and warrenty.

I took my 2013 Ford Explorer Sport to the dealership to have them fix the A/C not working, TPMS sensor failure, and a pully/belt squeal. The vehicle has a 100, 000 mile on it and Ford service reported that the rear suspension bushings needed to be replaced. I was charge for all the work plus a 4 wheel aliment. The vehicle was driven to Montana from Michigan a week later. With 15, 000 miles on the new tires, the tires were wore past the wear marks (bald) on the outside of the rear tires (left and right). The vehicle was taken immediately to a tire shop which I had to put on a new set of tires. Thankfully, a Ford Dealership in Billings, MT was able to correct the alignment were the TOE was 7 times over the maximum number out of specification. We I returned from the trip, I spoke with Lasco Ford and they were rude and obviously trying to talk around the poor workmanship. They stated the at the bushings settled in the suspension which I told them that I would have to be told that the vehicle needs to return for another 4 wheel alignment. They blamed it on camber. The 4 wheel alignment report from Ford in Billings shows it was TOE. I even showed them pictures of the tires worn and you can see the rubber folding over. Complete incompetence between the service manager and head technician. I'm include pictures of the worn tire and a side by side picture of the worn rear tire and front tire.

My 2005 Mustang had an odd problem about six weeks ago, coolant boiling over out of the top of the filler tank but the temp gauge on the dash was reading normal. Took it to Long-Lewis Ford in Hoover, AL where they said the thermostat needed to be replaced & the cooling system flushed / refilled. $550 later, I was back on the road or so I thought. First trip out of town two weeks later & it does the same thing again, limped over to another Ford shop I'd used before in Cartersville, GA. They said there was air trapped in the cooling system & replaced the plastic filler tank - $250. And I had to rent a car to get back from GA & drive until it was ready, another $200 in cost. At the end of my second trip out of town since that repair a week ago this past Thursday, it did the same thing again. Got it back over to Long-Lewis. When I finally got a status on the vehicle this past Thursday they told me that their service tech was basically stumped & had sent the previous repair records to some department at Ford corporate for guidance / analysis. On Saturday morning, I called them back & was told that the information they got back from Ford was a set of instructions to do the same things that had already been done. So they had to resubmit their request, what a crock of crap. Today I called Ford corporate & had them look up the records for all of this, asked them to provide me with a rental until they could figure it out & fix it as it's already been in their shop for 10 days. Was told no help would be provided. Oh yeah & another Ford shop that I took it to for service about two months ago managed to have one of their mechanics back another vehicle into the front end of mine causing enough damage they had to replace the front bumper & headlight. That dealership did provide me with a vehicle while they had the body shop make the repairs. But as I told the lady I spoke with in their customer service department earlier, this will be my very last trip to a Ford dealer for any type of service or repairs. I'm done.

I've a motorhome mounted on an E450 Super Duty cut away. Local Ford dealers like Corwin Ford in Nampa, Idaho are refusing to provide service, even oil changes and mileage based checkups.

I've owned a lot of Ford products over the years and this refusal makes me wonder what the heck is going on. The service writers told me they don't have space! They had serviced my vehicle so this is a new policy.

Can you provide a list of Ford dealers in the Boise, Idaho area who will service a E450 hosting an RV?
How would Ford directed recall maintenance be done?

on 7/29 our 2015 Cmax check engine light came on and the vehicle went into "limp mode" We attempted to call the dealership where we bought this vehicle (it was our 2nd CMax) assuming we would be treated as a loyal customer. First we were told they would call back - after an hour no call back. so called and was put on hold (Freeport, IL Fairway Ford). Finally, the service mgr. Cody said "there was nothing he could do - he repeated this 3 times! The earliest he could get us in we Tuesday 8/1 at 3 PM.
We called Alphorn Ford in Monroe WI. They got us in IMMEDIATELY AND FIXED IT. We were told that our vehicle at 38K miles was out of warranty so we paid full price. After returning home we learned that multiple other Ford vehicles have had the same issue (throttle issue) and recalled but not the CMax - hmm makes me wonder why this specific vehicle has not had the recall.
Customer service at Alphorn was superb! Customer service at Fairway Ford was unacceptable!

Hello,

I still didn't recive my money back and each time I submit my situation for Middle East they close the case without telling me why and each time I open it, the case since 2015 and until now no repond and being ignored !
I want my case to reach USA since Middle East ignore it !

This is my email and will send you all emails that been contacted.
[protected]@hotmail.com

Please email me back asap !

Thanks

I have a 2010 Ford Edge with 36786 miles and the PTU went out.We had a strange smell but no oil leak. It went out suddenly. We paid $1900 to have it repaired on July 27, 2017. . It is frustrating because this is a common issue and Ford is not working towards resolving this issue. A vehicle with such low mileage should not require this type of repair. There is no preventive maintenance that can be done and no way to resolve the issue prior to it going out. I called customer service and asked for my case to be escalated but evidently since it is no longer under warranty I am very frustrated with Ford and that they are not addressing this issue with the consumer.

I recently took my car to a Ford dealership in Lillington NC with a Ford warranty and was told that that they couldn't use it. I needed an oil change and was told that because I didn't purchase the car from them they couldn't use my warranty. He said he could talk to his manager but they lose money that way. If it is a Ford warranty it should be able to use anywhere. Thanks to Crossroad Ford in Sanford for being a customer friendly business

I purchased a brand new 2016 Ford Fusion in St. Louis Missouri in April of 2016. Literally a week later I moved out of the state and started having problems with my breaks. I've went into the ford dealership in Dallas, TX multiple times and they always tell me I have to drop it off and allow for the specialist to schedule it in for them to look at. The problem with that is he's taking on too many tasks and he wouldn't be able to see my car for 3-4 days. I can't wait to have someone look at my vehicle and not have a loaner car the same day. I have went into the dealership way before my 12 month 18, 000 mile warranty. This is ridiculous that I have to pay for brakes that were given to me faulty to begin with. If I knew ford would be this unprofessional I would have just went to Chevy. I need to speak with someone on this issue because this is NOT fair to me at all.

I had brought my car in for a diagnostic of the reason why my car would not start. So, my first complaint is the fact that once the car was done I didn't get a call for a while and the diagnostic had been done. My second issue is that yes I did let the car sit there for a while because I was trying to get the money to pay for the diagnostic. Then I was going to get it towed somewhere because I couldn't afford to get it fixed. It is a 2013 Ford Fusion and I should not be having as much problems as I am. Anyways, I received a call from Joe from Ford of Fredericksburg, Va. He stated that because the car had been sitting for that long, I have to pay $1500.00 If I had known there was a fee then I would not have let it stay there . I had a hard time coming up with the money for diagnostic . Joe told me that Another guy said that he tried to call me multiple times and sent me text messages . I never received not one call from anyone until the day that Joe called me. I think it is unfair that first of all he would say things that is not true. I have a sick son and grandmother, I always have my phone with me. The way I want to get this issue resolved is to remove the $1500.00 holding fee so that I can pay the diagnostic and get my car fixed. I feel that if they would have told me about the charge I would have never let it sit that long.

Thank you in advance,

We purchased a used vehicle and was shown a clean car fax, later we discovered thru our Farmers auto insurance company that the car had been in an accident, repaired and sold at an auto auction with the announcement of "frame damage" prior to our purchase.We brought this matter to the attention of the general sales manager over a month ago, we are very upset with the dealers continued denial of any responsibility, and our patience has run out forcing us to contact a lawyer to force Sunland Ford to now buy the vehicle back(we did offer them a settlement amount which went unanswered).California has a disclosure law, and even though the repairs and auction history doesn't show up on car fax it is in the data bank thru another reporting agency, Red Mountain.The dealer is liable and they have not taken their responsibility serious

I have emailed the CEO twice with no response from him, which is outlandish, but I am pasting my email to him to whomever will receive this to let you know how dissatisfied I am not with my local dealer but rather the decision-making at the corporate office. Long story short, my Ford Edge which is just about 2 years old and only has approximately 35, 000 miles on it, was making a funny noise. It was time for an oil change, so I took it in on May 30. 2 months ago! I may get the car back tomorrow, but we shall see. Ford should have provided a completely new engine but instead, some penny pinching decision maker decided that just a few major parts were needed. My entire engine had to be taken apart and rebuilt. I have zero confidence in the car that I am about to get back and less confidence in Ford Motor. You guys have tremendously let me down.

Here is the email sent (twice) to Mr. Hackett, who I know is new in his role, but maybe someone can help him discover how to answer emails!

Dear Mr. Hackett:

I am sorry to bother you, but I am writing to express my extreme displeasure and disappointment regarding Ford's decision on servicing my 2015 Ford Edge.

Not that it matters, but I am a Ford Shareholder and have been for many years. My wife and I have owned an Explorer, and I grew up riding in many Ford cars that my parents owned.

On May 30, I brought my car in for routine maintenance (oil change) at the 35, 000 mile mark. I heard a strange noise and asked my service rep to listen. No check engine light or service light ever came on. One part was replaced (tension belt, perhaps?), but that did not fix the problem. The guys in maintenance felt that a new engine was needed (bearings and metal shards were all over the inside). They took pictures after taking part of the engine apart, and the Ford manufacturer wanted further pictures, which they supplied.

Here is the email I received from Clermont (Florida) Ford service department (De'Al Alford) just a short time ago:

MR RATH:

FORD IS SENDING US A SHORT BLOCK AND A NEW CYLINDER HEAD FOR YOUR VEHICLE THE SHORT BLOCK IS THE BODY OF THE ENGINE AND

ONCE THE OLD BLOCK IS COMPLETE APPART WE HAVE TO SEND BACK WHAT WAS FOUND AND CAUSE OF THE ENGINE KNOCK.WE ADVISED FORD WE WANTED A NEW COMPLETE MOTOR BUT THEY ONLY AUTHORIZED A SHORT BLOCK AND NEW CYLINDER HEAD. (Typos are not mine.)

I have several concerns: Clearly there are major mechanical problems with this engine to have such damage at just 35k miles. Pulling the engine apart already and having to replace these major parts seems to me to be a band aid approach rather than a full solution. I have no desire to see whether or not this fix will work. I have been without my car for over two weeks already, and the parts will take another week to get in and then will take longer than that to replace everything.

Ultimately, I am not sure how this will affect the value of my car moving forward, not to mention whether or not this fix will be a permanent one moving forward.

In short, I trust the Ford brand which is why I bought the car in the first place. This decision to offer a partial, uncertain solution to a loyal customer leaves me bewildered and frustrated.

My hope is that you will pass this email along to someone who will offer a better solution than the current one being provided.

Thank you for listening, and I look forward to hearing from you.

Sincerely,

David N. Rath, Ed.D.

I purchased a brand new 2016 F150 XLT Extended Cab truck from Gray Daniels Ford in Brandon, MS. I have owned the truck for just over two months and already have chipped paint. There are at least three spots already developing on the truck. I took it to the dealership to get the issue reported and documented. I was told the chips were related to rock impacts. I own several other vehicles (Nissan Pathfinder & Chevy Malibu) which I use along the same travel routes and haven't had any issues with rock impacts causing the paint to chip over several years of ownership. I think the chipping issue is related to the aluminum body on the truck. I did not expect the dealership to re-paint the entire truck but knowing the fragility of the aluminum frame, I did expect some type of remedy to stop the paint from chipping further. I am very displeased at the moment and if this issue leads to a significant repair cost to stop the chipping I will seek other means of legal remedy from Ford and dealership. I love the associated gas mileage from the aluminum frame and other tech in the truck but it all could be completely offset by a huge bill to have the truck repainted. I hope that would someone at Ford would consider this request/complaint to have this issue addressed. As it stands I can not recommend this truck to any one in good faith.

6/29/2017 Date of Incident (Accident)
I was driving down the highway and was approaching my off exit (approx 30mph), used my right directional, started to turn the wheel to exit the highway, the steering wheel locked up, would not move, tried using 2 hands to pull on the steering wheel to get car to safety, the steering did not move an inch. Lost power steering - The car went straight into a highway sign and totaled my car. Airbag (drivers side only) deployed and I had burns on my face, and both my hands from trying to turn the steering wheel. I understand that there was some recalls on the 2011 and newer Taurus but nothing was done about the 2010 and older models. This needs to be investigated as this is a safety concern. I usually have my child in the car but that morning I did not. I am requesting a letter stating that the EPAS in 2010 Taurus SEL models can be effected by this manufacture defect as the 2011 and other Ford models have experienced.

I have a 2008 ford f350 6.4 diesel. I have had not but problem with this motor as you well know. I took it to a barber ford a ford dealer in exeter pa, to trade it in. The looked at it drove it around the parking lot after I told the it had a bad fuel injector. The were stomping on the gas. They gave it back leaking oil with a blown turbo. And refused to even make an offer on it.

I have a King Ranch with a 3.6 Eco Boost. There is a problem that has been documented by many like owners. My Ford Truck has a service bulletin. Not warrantable. The bulletin stated by Ford says. The job should take 9.2 hours. Elder Ford says, 9.2 is what they would charge if it was for Ford. Since I am a customer they take that 9.2 and times it by 1.7 which gets me to 15.64 hours for the job, or $600.00 more.

I was expecting around $1, 400 to $1, 600. Which would be $100 a hour plus parts. They say I should also change water pump and belts. For a Grand total of $3, 100.00

This should be a recall not a solution that I should be paying for.

Date of incident is today July 25, 2017. I purchased this vehicle on May 27, 2017 and as of yesterday when I took the vehicle to tomball ford for a cracked moon roof it had 1068 miles on it. It stays under our rev cover at all times unless we travel with our rv. The only reason I went to tomball ford was the service department I used when I had a 2014 f350 purchased from another ford dealer, they treated me well and took care of me. as I said above, my moon roof has a crack in it, I could find no damage that would have contributed to the crack but of course tomball ford did, liars and thieves today, must be under new management! I paid way to much money for the truck and (extended warranty, what a joke) for this not to be covered, just another way to stick it to the public.

I bought a 2014 explorer sport. Since the 5 months I habe had this vehicle I habe had too get tires, brakes, serpentine belt, tensioner pulley, and now a turbo. I also bought a extended warranty. Therefore the turbo is covered, but I am worried about the damage that is already done because of the bad turbo. I have tried multiple times to work things out with the dealership. The GM had been rude, vulgar, and unwilling to work things out. I don't think I should habe to lose the equity I have out into the vehicle. Interference on my behalf from ford would be very helpful.

Why is Ford not honoring the recall on a well known issue with the power steering on my elderly mother in-law's 2009 Escape? It's only got 89, 000 miles and has been serviced on schedule. Ford motors are forcing people who have been dedicated customers to file claims in small claims court. Makes me want to sell all 6 of my Mustangs and go buy a Camaro.

To Whom It May Concern,

I am writing today in hopes of finding resolution in a compounding customer satisfaction concern. Throughout the course of my ownership of Ford vehicles, I have encountered issues with three (3) of my Ford Motor vehicles, all related to transmission and electronic functionality. I would like to prerequisite my complaint by stating that at no time has any abuse or customer tampering been found with any of my Ford vehicles. Please see below.

My issues began with my 1998 Ford Ranger. While traveling home from a class on an interstate highway, my gauge cluster failed and lost all power with just over 140, 000 miles. At 70 MPH my transmission dropped into first gear and my car jerked almost to a stop. I was able to move my Ranger off to the shoulder and come to a stop. After attempts to power the vehicle on and back off many times, I was unable to receive any power to my gauge cluster. I drove 45 miles home with no gauge readings, limited power to my vehicle, and unable to shift out of first gear. As this incident occurred around 8:00PM EST, I woke the next morning to arrive at my local Ford dealership at open. When I started my car that morning, I had regained power to all of my gauges and the car operated normally. I proceeded to my local dealership in spite of this. After the dealership retained my car the length of the business day to run diagnostics and road tests, they were unable to provide any information as to why the vehicle behaved in such a manner. The dealership directed me to continue to drive normally and alert them if the issue(s) persisted. Within 3 days my Ranger was back at the dealership presenting the same issue(s). Again, after 1 business day of diagnostics and road tests, Ford was unable to diagnose, explain, or offer suggestions as to my issue(s) and put me back on the road in my failing automobile. This routine continued for several months and I visited two different Ford service centers. At times when the issue(s) would occur, I would cancel my classes or work to drive my car to the Ford service center so that the technicians could see my issue(s) first hand. Still the Ford service technicians were unable to diagnose my issue(s) and set me back on the road. After the months of inconveniences and safety concerns not being resolved by Ford Motor company, and with no end in sight, I took my Ranger to an acquaintance’s auto body shop and leaned heavily on my friends and family to get me where I needed to be. After 2 weeks of him diagnosing and driving my ranger to and from work, he was able to replicate my problem numerous times, and inevitably diagnose my problem as a failing GEM module. After ordering the part and replacing it, which took another 2 weeks, he claimed to have fixed my car. To this day, I still own my 1998 Ford Ranger. I do not drive this vehicle often, nor outside of the town I live in. I do not feel safe in the first automobile I owned, and while I have not had any repeat instances, I have a very bad taste in my mouth left by the Ford Motor Company and their ability to effective resolve vehicle safety and customer satisfaction concerns. I considered this to be a freak incident that was once in lifetime and moved forward from it.

In 2014 I purchased my first vehicle after a great deal of saving and hard work. After much research, I settled on the 2014 Ford Fusion Titanium Trim because of its affordability, size, and fuel efficiency. I drive long distances regularly, and needed a dependable and fuel efficient vehicle. After a few short months of ownership, I began to notice very peculiar transmission problems. Jerking, gears not catching, grinding, and loss of power when pressing on my accelerator; back to the Ford service center I returned. After a full business day of diagnostics and road tests, they were unable to duplicate my issue(s) and sent me home in my car. Within the week, I was back at the dealership with the same issue(s) present. This process continued for 8 Months. One afternoon my gear would not catch when changing lanes and a bus had to swerve off road to avoid hitting my Focus. I took my Focus back to the Ford service center and after keeping my car for 3-business days Ford was able to diagnose and duplicate my issue(s) as issue(s) with my PowerShift transmission. After another 2 months of my car being in and out of the Ford service department – all the while I am PAYING for a loaner vehicle for me to get to and from college classes and 2 jobs when absolutely necessary and cancelling when it is not – Ford offers to replace my clutch; however, the part was back ordered and they would not be able to obtain the replacement part for another 4 months. We have now escalated to another serious safety concern, yet Ford wants to hand me my keys and put me back on the road in my Focus with a faulty transmission or have me pay for a rental while they hold my car that I pay monthly for until the part arrives in the service department. I sought a manner in which the part could be expedited and there was no way for this to happen. The concern(s) became so sever over the course of these interactions that my issue(s) were escalated to the Regional Director at this time, who accused me of abuse to my vehicle and stated that “many of her own family own this vehicle and do not have any issue(s)”. She claimed that the “way I drove the vehicle was the culprit of my issue(s)”. All the while, Ford maintained that they were not responsible, but that they were willing to replace the part under a warranty. After my refusal to pay the exorbitant price for a loaner, I took my car back from the service department. I called weekly to ensure there was still no way to expedite the part, and see how close we were to obtaining the part. Ford customer service also offered no assistance or compensation for my issue(s) or time; showing little to no concern for my safety or value in my customer satisfaction. After a month, I was told that the part arrival was being pushed out another week. My car was continuing to malfunction and I had minimized travel to only what was absolutely necessary. I had been through enough at this point. I went to my local ford dealer and handed over my keys. I told them I was not leaving until I was put into a reliable, dependable, and secure vehicle. By some miracle, a single sales associate was able to convince the dealership to buy me out of the remainder of my auto loan in full – the fact that I made 13 months of payments helped – and the dealership was able to put me into a 2016 Ford Fusion. At this time I just wrote the whole experience off in my mind and was happy to be in a secure vehicle that I could depend on. Ford still denied any involvement or responsibility up until the past few months, at which time a technician explained defective PowerShift transmissions.

I have had all regularly schedule maintenance performed on my 2016 Fusion at my local Ford dealership. I have reached 40, 000 miles on the vehicle, and I had the recommended 30, 000-mile servicing done in full (the Day of my 30, 000-mile service took all day to accomplish). Over the course of the past 3 months, my Fusion has made erratic jolts, jumping, and hard shifting into gear when coasting at 25MPH. These issue(s) occur in a parking lot, in my neighborhood, and when traveling at low speeds. I assumed it was my driving and began to monitor my pedal control closely. The issue(s) persisted and even began to get progressively worse. I took my car in for an oil change and at that time, the technicians could not address my concerns even after I offered to leave my car until close of business day. I am also experiencing major issues with my SYNC system malfunctioning, dropping connectivity, erratically switching to and from phone and audio, dropping calls just after answering them, starting the catalogue of my iPod just after completion, and rendering my Voice Commands feature useless at random intervals. I contacted customer support to file a formal complaint about the continued issue(s) I am having with my Ford Motor vehicles, as well as to seek assistance and understanding moving forward. I understand we all have busy lives, but I have less time than before to sit at a dealership in an attempt to rectify “ghost issue(s)”. I finally got through to a senior representative with Ford Customer Care. At this time, she offered to help me book an appointment, which I did not need, and told me that I should “stop living in the past”, and that she was unable to offer me any assistance with my concerns, transportation, or any information as to how to proceed beyond taking my car in. I made my appointment, secured my own transportation, and took my car to the Ford Service center. At drop off, I was quoted a $130.00 diagnostic fee for my SYNC issues, when I am sure they will need to just reflash my system, or perform an upgrade. I was told the fee would be waved when they found something wrong and I paid to fix it. I reluctantly signed the papers and immediately called Ford Customer Care. At this time, I was again denied any assistance or care. I told the Ford service center to cancel my diagnostic and leave my SYNC system alone. After a 10:00AM EST drop off, I finally received a call to pick up my car at 3:30PM EST. At which time I was told that my PCM was upgraded and my car was driven for 7 miles without instance. My questions: Why did this take 5 hours with a specific appointment? Why was this upgrade not performed at my 30, 000-mile servicing with everything else? If a computer system maintains the integrity and functionality of the car, why are upgrades not performed regularly with servicing to provide optimal performance?

I have since decided that I will pay my car off as quickly as possible and sell all Ford motor vehicles I own. I always maintain a minimum of 2 cars in my garage. Moving forward, I do not think I will ever own another Ford vehicle. I have since steered any friend away from purchasing a Ford. Ford does not show me that they care about anything except customers meeting their monthly payments. Yes, when the associate incorrectly applied my check to my account, I got a notification that my payment was late and I would be charged; this when the amount of the check more than covered what was owed for that month. I have also received conflicting reports from different associates on how to ensure monthly payments are properly applied to P&I.

Ford has done nothing but deny responsibility of my customer concerns and serious safety issues. Ford has gone as far as to accuse me of causing my own problems, yet has been unable to prove these allegations. I was patient, I was understanding, and all I asked of Ford was for the company to make my situation right. I was denied.