Ford
Reviews and Complaints

Why is Ford not honoring the recall on a well known issue with the power steering on my elderly mother in-law's 2009 Escape? It's only got 89, 000 miles and has been serviced on schedule. Ford motors are forcing people who have been dedicated customers to file claims in small claims court. Makes me want to sell all 6 of my Mustangs and go buy a Camaro.

To Whom It May Concern,

I am writing today in hopes of finding resolution in a compounding customer satisfaction concern. Throughout the course of my ownership of Ford vehicles, I have encountered issues with three (3) of my Ford Motor vehicles, all related to transmission and electronic functionality. I would like to prerequisite my complaint by stating that at no time has any abuse or customer tampering been found with any of my Ford vehicles. Please see below.

My issues began with my 1998 Ford Ranger. While traveling home from a class on an interstate highway, my gauge cluster failed and lost all power with just over 140, 000 miles. At 70 MPH my transmission dropped into first gear and my car jerked almost to a stop. I was able to move my Ranger off to the shoulder and come to a stop. After attempts to power the vehicle on and back off many times, I was unable to receive any power to my gauge cluster. I drove 45 miles home with no gauge readings, limited power to my vehicle, and unable to shift out of first gear. As this incident occurred around 8:00PM EST, I woke the next morning to arrive at my local Ford dealership at open. When I started my car that morning, I had regained power to all of my gauges and the car operated normally. I proceeded to my local dealership in spite of this. After the dealership retained my car the length of the business day to run diagnostics and road tests, they were unable to provide any information as to why the vehicle behaved in such a manner. The dealership directed me to continue to drive normally and alert them if the issue(s) persisted. Within 3 days my Ranger was back at the dealership presenting the same issue(s). Again, after 1 business day of diagnostics and road tests, Ford was unable to diagnose, explain, or offer suggestions as to my issue(s) and put me back on the road in my failing automobile. This routine continued for several months and I visited two different Ford service centers. At times when the issue(s) would occur, I would cancel my classes or work to drive my car to the Ford service center so that the technicians could see my issue(s) first hand. Still the Ford service technicians were unable to diagnose my issue(s) and set me back on the road. After the months of inconveniences and safety concerns not being resolved by Ford Motor company, and with no end in sight, I took my Ranger to an acquaintance’s auto body shop and leaned heavily on my friends and family to get me where I needed to be. After 2 weeks of him diagnosing and driving my ranger to and from work, he was able to replicate my problem numerous times, and inevitably diagnose my problem as a failing GEM module. After ordering the part and replacing it, which took another 2 weeks, he claimed to have fixed my car. To this day, I still own my 1998 Ford Ranger. I do not drive this vehicle often, nor outside of the town I live in. I do not feel safe in the first automobile I owned, and while I have not had any repeat instances, I have a very bad taste in my mouth left by the Ford Motor Company and their ability to effective resolve vehicle safety and customer satisfaction concerns. I considered this to be a freak incident that was once in lifetime and moved forward from it.

In 2014 I purchased my first vehicle after a great deal of saving and hard work. After much research, I settled on the 2014 Ford Fusion Titanium Trim because of its affordability, size, and fuel efficiency. I drive long distances regularly, and needed a dependable and fuel efficient vehicle. After a few short months of ownership, I began to notice very peculiar transmission problems. Jerking, gears not catching, grinding, and loss of power when pressing on my accelerator; back to the Ford service center I returned. After a full business day of diagnostics and road tests, they were unable to duplicate my issue(s) and sent me home in my car. Within the week, I was back at the dealership with the same issue(s) present. This process continued for 8 Months. One afternoon my gear would not catch when changing lanes and a bus had to swerve off road to avoid hitting my Focus. I took my Focus back to the Ford service center and after keeping my car for 3-business days Ford was able to diagnose and duplicate my issue(s) as issue(s) with my PowerShift transmission. After another 2 months of my car being in and out of the Ford service department – all the while I am PAYING for a loaner vehicle for me to get to and from college classes and 2 jobs when absolutely necessary and cancelling when it is not – Ford offers to replace my clutch; however, the part was back ordered and they would not be able to obtain the replacement part for another 4 months. We have now escalated to another serious safety concern, yet Ford wants to hand me my keys and put me back on the road in my Focus with a faulty transmission or have me pay for a rental while they hold my car that I pay monthly for until the part arrives in the service department. I sought a manner in which the part could be expedited and there was no way for this to happen. The concern(s) became so sever over the course of these interactions that my issue(s) were escalated to the Regional Director at this time, who accused me of abuse to my vehicle and stated that “many of her own family own this vehicle and do not have any issue(s)”. She claimed that the “way I drove the vehicle was the culprit of my issue(s)”. All the while, Ford maintained that they were not responsible, but that they were willing to replace the part under a warranty. After my refusal to pay the exorbitant price for a loaner, I took my car back from the service department. I called weekly to ensure there was still no way to expedite the part, and see how close we were to obtaining the part. Ford customer service also offered no assistance or compensation for my issue(s) or time; showing little to no concern for my safety or value in my customer satisfaction. After a month, I was told that the part arrival was being pushed out another week. My car was continuing to malfunction and I had minimized travel to only what was absolutely necessary. I had been through enough at this point. I went to my local ford dealer and handed over my keys. I told them I was not leaving until I was put into a reliable, dependable, and secure vehicle. By some miracle, a single sales associate was able to convince the dealership to buy me out of the remainder of my auto loan in full – the fact that I made 13 months of payments helped – and the dealership was able to put me into a 2016 Ford Fusion. At this time I just wrote the whole experience off in my mind and was happy to be in a secure vehicle that I could depend on. Ford still denied any involvement or responsibility up until the past few months, at which time a technician explained defective PowerShift transmissions.

I have had all regularly schedule maintenance performed on my 2016 Fusion at my local Ford dealership. I have reached 40, 000 miles on the vehicle, and I had the recommended 30, 000-mile servicing done in full (the Day of my 30, 000-mile service took all day to accomplish). Over the course of the past 3 months, my Fusion has made erratic jolts, jumping, and hard shifting into gear when coasting at 25MPH. These issue(s) occur in a parking lot, in my neighborhood, and when traveling at low speeds. I assumed it was my driving and began to monitor my pedal control closely. The issue(s) persisted and even began to get progressively worse. I took my car in for an oil change and at that time, the technicians could not address my concerns even after I offered to leave my car until close of business day. I am also experiencing major issues with my SYNC system malfunctioning, dropping connectivity, erratically switching to and from phone and audio, dropping calls just after answering them, starting the catalogue of my iPod just after completion, and rendering my Voice Commands feature useless at random intervals. I contacted customer support to file a formal complaint about the continued issue(s) I am having with my Ford Motor vehicles, as well as to seek assistance and understanding moving forward. I understand we all have busy lives, but I have less time than before to sit at a dealership in an attempt to rectify “ghost issue(s)”. I finally got through to a senior representative with Ford Customer Care. At this time, she offered to help me book an appointment, which I did not need, and told me that I should “stop living in the past”, and that she was unable to offer me any assistance with my concerns, transportation, or any information as to how to proceed beyond taking my car in. I made my appointment, secured my own transportation, and took my car to the Ford Service center. At drop off, I was quoted a $130.00 diagnostic fee for my SYNC issues, when I am sure they will need to just reflash my system, or perform an upgrade. I was told the fee would be waved when they found something wrong and I paid to fix it. I reluctantly signed the papers and immediately called Ford Customer Care. At this time, I was again denied any assistance or care. I told the Ford service center to cancel my diagnostic and leave my SYNC system alone. After a 10:00AM EST drop off, I finally received a call to pick up my car at 3:30PM EST. At which time I was told that my PCM was upgraded and my car was driven for 7 miles without instance. My questions: Why did this take 5 hours with a specific appointment? Why was this upgrade not performed at my 30, 000-mile servicing with everything else? If a computer system maintains the integrity and functionality of the car, why are upgrades not performed regularly with servicing to provide optimal performance?

I have since decided that I will pay my car off as quickly as possible and sell all Ford motor vehicles I own. I always maintain a minimum of 2 cars in my garage. Moving forward, I do not think I will ever own another Ford vehicle. I have since steered any friend away from purchasing a Ford. Ford does not show me that they care about anything except customers meeting their monthly payments. Yes, when the associate incorrectly applied my check to my account, I got a notification that my payment was late and I would be charged; this when the amount of the check more than covered what was owed for that month. I have also received conflicting reports from different associates on how to ensure monthly payments are properly applied to P&I.

Ford has done nothing but deny responsibility of my customer concerns and serious safety issues. Ford has gone as far as to accuse me of causing my own problems, yet has been unable to prove these allegations. I was patient, I was understanding, and all I asked of Ford was for the company to make my situation right. I was denied.

We purchased the above truck brand new, after a bad experience with our Dodge vehicles. The truck has never been wrecked nor abused in any manor but there is rust. A local dealership, McCandless Ford in Mercer, PA, forwarded pictures and the information they gathered after I opened a complaint on the phone. They notified me this past week that they will not correct the problem. But if we took it and had it sanded so they can make a better determination IF they would do anything they would reconsider. What is wrong with this picture, a 2010 with extremely low miles is rotting away in my driveway. When we were shopping for a truck we decided to go with Ford for the following reasons, they did not take the bail out money as other automakers did, we had previously owned Fords and had great experiences with them and since they did not take the bailout money we purchased their stock. The lifters went out the motor on our last Ford, out of warranty, and they fixed it and gave us a one year warranty the engine. We so appreciated them standing behind their products. So now we have a 2008 Hyundia with 89, 000 miles -No Rust, 2011 Chevy Silverado 45, 000 miles - No Rust, a 2012 GMC Sierra 69, 000 miles - No Rust AND a 1996 Oldsmobile Acheiva with 100, 000 miles - No Rust. Ford needs to rethink their decision on the vehicle, because I was considering a Ford Escape when I decide to trade my 2008 Hyundia in and I guarantee that if Ford does not fix this our two sons, who have the Chevy and the GMC, and I will never purchase a Ford. Shame on Ford for not having a regional representative come look at this truck and fix it. Like I said it is literally rotting away in our driveway. If this is not taken care of I will post pictures of the truck and all of our other mentioned vehicles and my story everywhere I can on the internet and spread the word to people I know who are considering a Ford. I don't have the claim number, the truck is registered in our names of Mark and Karen Podralski, 2386 Valley View Road, Hermitage, PA 16148. If you would like pictures of the other vehicles that don't have rust I will happy to forward them. The problem is apparently bad steel, bad prep work, bad primer or bad paint. If you would like an auto body shop to write up what they feel is the problem let me know. Don't tell me about your corrosive warranty, when all of our other cars and trucks, two that are older with more miles than this truck, do not have any rust. I once owned a 1974 Ford Mustang and the back quarter panels rotten out because the water leaked into the fender wells and rotten them out, guess what Ford replaced the back quarter panels at no charge to me. Please send a representative out to look at this truck and pay to fix it. Do what is right, we don't make a lot of money that we can afford to replace this hardly used vehicle because a large corporation won't do what is right. If the truck had over a hundred thousand miles then you probably won't be hearing from me, but that is not the case.

I took my 2010 Ford Expedition to my local ford dealer, where I bought the vehicle from, because the AC was not blowing cold air. It has started doing this a few days and I decided it needed to be checked.

I took the vehicle in on Monday afternoon (7/17) to have it checked out. A couple of hours later the service person said they could find nothing wrong with the AC and charged me $51.72 for the "work". On the Friday (7/21) of the same week I start having a loud humming noise coming from the AC. I dropped the vehicle off again at my local dealer to find the problem. Somewhere around noon I received a call from the dealer service person that they found a problem with the AC. They said that I have two bad actuators, one on the front right and one in the rear.

They said that in order to repair the vehicle AC it would cost $980 before tax. Once I was able to get them to break down the price, the charge was $200 in parts and $780 in labor. I asked how many hours would it take to fix it and they said around 5 hours. I was floored that they wanted to charge me $150+ per hour.

I found it very interesting that within 4 days that my AC went from perfect working order to $1000 repairs needed and I asked the service person about it. They said they would knock off the $51 spent on Monday. They said that sometimes that just what happens. I disagreed and picked up my truck later that day.

I found the replacement part online, 2 actuators, for a total of $100. That makes the dealer a markup of $100. The found from looking online on how to replace both actuators that it would take a non-mechanical person about 2 hours to replace both which means that the dealer would be able to replace both actuators in under 2 hours. Dealer markup additional 3 hours.

I did some research on the problem and found that the actual problem was not the actuators at all but the fan blower. I removed it, found a piece of tape in it, removed the tape and put the fan motor back in place. This resolved the problem. It took me a hour to fix the actual problem.

The dealer, Rockwall Ford in Rockwall, TX, appears to be scamming its customers and massively over charging for work they don't even need. And charging customer over $150 per hour is higher than any other dealer I've researched on.

I call another Ford dealer, a bit further than the Rockwall dealer, and had them quote me for the exact same work and parts that Rockwall Ford quoted. Needless to say the parts were $119 and labor would be $100 an hour (which I personally find still high) for a couple of hours work. Total charge from second dealer would be $319 + tax.

I left a message for the service manager to call me but I guess it wasn't important enough to listen to a repeat customer.

I also spoke to service person to have manager call me.

Please have Rockwall Ford reviewed for unethical practices and severely over charging and doing work that is not needed.

I do not want anything from the dealer, I just want to warn other customers to do a little research on their own before going with the service that this dealer is offering, probably they will find out that they are being over charged and may even have services done to their vehicle that was not even needed.

I purchased my brand new 2016 Ford Edge back in October 2016. I was told by the dealership that I would be foolish to not take the gap insurance since my insurance did not cover such a thing. So I did. Come to find out from my insurance co. I was covered and did have full coverage including gap insurance at a fraction of the cost. I was advised to cancel the gap insurance and receive a refund. I walked in to the dealer ship on May 1st and signed off on it. They took the paperwork and said it was all set. That was MAY 1st. There has been no progress made in this and the dealership refuses to return phone calls, provide a copy of the paper work, or just plain old HELP. There has been no attempt to rectify this or effort made. The dealership has been rude & LESS than helpful in this matter and it is very disheartening. They had no issues taking my money and selling me a vehicle, but yet when it comes to doing the right thing, filing my paperwork & issuing a refund, they wont even take the phone call. I am beyond frustrated and not sure where to go from here. I surely will NOT be returning to this dealership for any of my future purchases. HELP Please!

On July 10, 2017 I take my 2013 Ford Explorer into the dealership for them to review the paint that is coming off of my hood. My vehicle has approx. 58K miles and in great shape with the exception of this paint. The first review it was stated it was corrosion. Then pictures were submitted to Ford and they were declined as the paint did not "perforate" through the hood. It was suggested they take extra steps like sanding the hood down to detect how bad the corrosion was, but if Ford found it was bad enough then they would not cover it. Oh wait, "the test" they would do would then be my liability. Note to FORD - Corrosion is Corrosion. If Ford made an error then own up to it and fix it. I guarantee this is not the first Ford Explorer with this damage as guess what - one of your service advisors stated it. My case # has been opened and I have yet to hear from the dealership. Ford Customer Service even tried to call, but conveniently the Service Manager was out of the office today. Very poor customer experience. This is my 3rd FORD vehicle and I own ford stock. This makes me trade in my car and sell my stock to buy another brand.

Air conditioning does not work.
I bought this used car from a ford dealer two years ago and the air-conditioner worked for about two weeks. Even after recharging it, after a couple weeks it blows hot air.
My mechanic checked it out and said it was the entire system that wasn't working.
I went online to research the issue and found many others with the same complaint.
Is there a recall for this issue?
It also stalls while driving. Has happened three times in the two years I've had it.

Hi I recently took my ford figo in at ford for the recall of the bad batch from india... At firtst they said they have the parts and I must bring the car in on wednesday 12 july 2017... When the car was taken in they said they dont have the parts they will call me to bring in the car... The following week they called and the car was taken in... They said the service wil only take the day and ill have my car back the same day... That didn't happen... The following day they said the car was late because the car was brought in the previous day late... When actually it was brought in 8:40... They said it must be there before 9:00? When I recieved the car and stop at my house there was steam coming out... Opened the hood to find no water cap? Know they say they told me there was no cap on the water bottle... Which is also a lie... What to do know about the damage?

Valerie Brown
11378 Timbuktu Lane
Midland, VA 22728

Ph# [protected]

This concerns a 2016 Ford Fiesta Vin# 3FADP4BJ6GM206401

Vehicle was purchased new on 12-10-2016 from Sheehy Ford.

On July 19 I took the vehicle in for service because the Check Engine light had been on for quite some time. They diagnosed my problem as coming from my vapor lock on my fuel system. This was my 2nd trip to service. The first time they just wiped out my vapor lock. By the time I got home the light had come on again. The reason for my second visit I had hoped was to find a solution to the problem.

The service advisors name is Zach. After over three hours waiting there he told me there might be a plastic tube missing from the vapor lock system. He said they had never had that part missing for a car before. Then to my dismay he asked me if I had rodents. He said its possible that the rodents may have gotten into the fueling system and chewed off the tube. But, I mind you the only way to find out for sure was to have me come back a 3rd time and completely dismantle the fuel system to see.

As a 59 year old mother of 2 this is an extremely stressful situation. This situation started shortly after my purchase of the vehicle and I barely have 4, 000 miles on the car currently. But now it is a "rodent" problem which my warranty won't cover. I asked Zach what how I could pay for that and he said my car insurance could cover it.

I was shocked that he would blame me for a missing part that he thinks could be missing from a vehicle I have owned for less than 8 months. Furthermore the audacity with which he so nonchalantly played this whole situation off to my insurance was a disgrace. I feel like this dealership is trying to take advantage of me because I am a woman. I purchased a Ford Vehicle because I thought I was buying into a quality and reputable brand. I am disheartened at this point and I just want you as a Company to find the Fair solution.

I feel that this dealership is just trying to flip this into a Non-Warranty situation to make more profit off me. This cannot happen and is an extremely poor way to run a business. I have lived in the Warrenton area all my life and I know a lot of people in the community who would be outraged at a business in our area representing your product like this!

My contact information is above. I prefer you call me as I currently do not have an e-mail address.

Sincerely,

Valerie Brown

Hey I booked a ford figo in india on 11 june. I have been calling the headoffice since past one month and they have not been resolving my complaint. They dont pick up the call and neither call back. I was promised to recieve my car by end of june then I called back and I was told that I would recieve it by 10th of july. When there was no response from them I called back again and now they are telling me to wait for 1.5 months more that too not with sureity if I would get my vehicle or not.
Please revert to my problem asap

Here are the summary points of the situation:

• 11/17/17 I took my 2013 taurus limited to the larson ford dealer located at 1150 ocean ave., lakewood, nj 08701 (Phone [protected]) to replace a bad water pump. This work requires pulling the engine and changing most all gaskets due to the design of where the water pump is located, which is inside the engine. This work was done on 11/17/16 at a cost of $2, 262.07. The warranty on this work is 12 months or 12, 000 miles. The miles at the time of this repair the miles were 149, 558.
• on 2/22/17 I took the taurus to firestone for an oil change (Invoice attached). They brought to my attention that the gaskets were leaking, which they offered to fix, but I waived as this fell under the warranty for the work larson ford did. This was documented on the firestone invoice. Later that day I called the ford service person assigned to me, john kaiser, and explained this to him that the gaskets were leaking and this should be covered under warranty and he agreed and asked me to bring the car in. I did bring the car in within a few days, but don't remember the day. The diagnosis was they did find signs of the oil outside the engine, but this could be due to spillage while pouring new oil into the engine. John kaiser said they put die into the oil so that the oil leakage could be tracked to see if there was actually a problem and to come back in a couple of weeks. No paper work from larson ford was given to me for this inspection.
• 7/08/17 I have been very busy, so I didn't return for re-inspection of the die placed in the oil until my next oil change, which I believe was saturday 7/08. The service adviser john followed up with me after the service and told me the coolant level was fine. I reminded john that the coolant level was not my concern, the oil leaking from gasket was my concern and that this was a warranty issue due to changing the water pump. He went into the shop to confer with a mechanic. He then told me that oil was leaking and that I needed to bring the car to address the issue since it was saturday. I needed a loaner car a I have a busy schedule, so we agreed to schedule this for thursday morning 7/13 between 8am and 9am. He did not charge me for the oil change stating that we would look at that later and no paper work was given.
• 7/13 john kaiser called me at around 4pm to tell me that the front timing cover gasket was in fact leaking, but this wasn't covered under warranty due to the warranty coverage was 12 months or 12, 000 miles and the current mileage was over 12, 000. The cost with discount was a little over $900. I was furious as in my mind I had brought the faulty work to his attention in february and told him the gaskets were leaking.

I feel that the gaskets prematurely failed and this should have been covered on warranty. I clearly communicated the failure and expected the warranty date to be based on the late february visit when I stated the gaskets were leaking and not when I returned for final inspection of the die.

You attention in this matter would be appreciated. The handling of this situation will be important to me and influence my future decision on car purchases, maintenance and business practices of larson ford.

Ford 3.5l ecoboost motor — timing chain pattern failure. repaired by red mccombs ford in san antonio on 19 apr 2017. timing chains on this motor stretch prematurely and are expensive to replace. on three occasions, ford has acknowledged timing chain problems on this motor via technical service bulletins (tsb 14-0194, tsb 15-0131, and tsb 16-0027). each bulletin contains specific explanation of the problem with a detailed, long listing of parts needed to correct the apparent defect. repair cost was $2634.44, which ford did not cover. repeat: ford has published numerous bulletins about and is fully aware of repeated problems with the timing chain mechanism on this motor and is making a healthy profit from repairs at customer expense. on my vehicle, mileage-based warranty coverage for this issue had just expired. I also had an extended warranty which expired three months prior (in spite of the fact I had low miles for the model year). I wrote a letter to ford motor company. the response was basically, “sorry about that but we won’t do anything.” if nothing else, I would have expected the repair to be covered as a matter of good faith. the dealer in san antonio will be able to locate my record based on repair cost and date (both listed above) if they are interested in doing the honorable thing. i'm not holding my breath...

I have Purchased a vehicle for my parents in April 2017 in Tunis, Tunisia and the vehicle had issue with the clutch.

The car started smoking because of a clutch issue we were told by the Dealer (last Friday). the car was purchased a few months ago from the Dealer (Alpha Ford) and only had 600 miles on it!

The Dealer was unprofessional, my mother was driving on the freeway away from my house (90 miles away) when she had the issue. She was on her way to pickup someone from the airport. The dealer didn't offer a loaner and still didn't call to state what the issue was with the car and if they're going to cover the expenses to fix it. their customer service was O/10. She had to spend over $200 on transportation expenses and was late 3 hours to pickup a guest at the airport.

This is the worse customer service experience I've ever heard of! I'm very disappointed in Ford as whole and would like this resolved ASAP.

Thank you to your attention to this important matter!

Please have someone call me or email me to clarify this issue.

I'm currently located in the USA and can be reached at [protected]

thanks!

I've had Ford vehicles since 1999 and this is the first time I have had trouble. I was towed twice, the most recent was Friday, July 14 2017. The transmission went and I had to wait 4.5 hours for roadside assistance from Ford. 4.5 hours is a ridiculous time to wait for a tow. First time my vehicle was towed from Ford, I was stuck for 2.5 hours and the vehicle had only 6000 miles. Now it happened again and it has only 21000 miles. I do not feel safe in this vehicle. I asked Ford Lincoln of Queens Boulevard to please get me out of my lease and put me in another vehicle. I'm not happy with the service. Also, wanted to inform when I took it to the service department, the person I spoke to was named Albert and he processed my paperwork. He asked if they couldn't do anything that day if I would like my vehicle back. So I asked if I should carry it home on my back. The vehicle is not driveable. It was an inane question that came from someone who should know better. I receive a loaner and I was told I can only drive the vehicle inner state. I am an insurance broker and have clients in New Jersey that I need to keep appointments with. I've lost business because of the restriction of only driving inner state. I have my own coverage on my vehicle which they took my insurance card information and I have inner and outer state coverage on my insurance. I would like someone to get my vehicle completed as soon as possible so I can conduct business. There is no reason why I have a 2016 vehicle and the transmission blows at 21000 miles. I would like someone to get back to me from the corporation. If I do not get satisfaction, I will contact the better business bureau and the attorney general.

I purchased a 2015 Ford Focus from Bruce Walters Ford in Pikeville Ky. The car has had numerous issues with the transmission, tie rods, wheel barons, racket pinon steering, leaks, sensors, front camera, just to name a few. It is currently at the dealership now and they are trying to charge additional fees on top of my extended warranty deductible. The car makes a poping noise in the steering wheel and they keep saying they can't duplicate my complaint. I work two hours away and the dealership is closed when I am go by it in the afternoons. My warranty is close to expiring and twice they refuse to fix this problem. I hear the noise all the time and other family members told me their Ford made the same noise. The poping noise is coming from the struts. They want to charge me an additional fee for checking it & they say they can't hear it making a noise. They must be deaf. They said they additional fees would be charged for checking the transmission. It doesn't shift properly. Since the last time they worked on it ...it uses a whole tank of gas for me to go to work and return home..in the past I could make two trips. They also told me the car needed new rotars..when they have just been replaced. I have the receipts to document my statements. Why are they trying to charge me for parts that do NOT need to be replaced. The dealership has not provided good extented warranty coverage and the car was a horrible purchase.

July 18, 2017

To whom it may concern,

On June 3, 2017 I was in a motor vehicle accident with my 2011 Ford Fusion. I was traveling at a low rate of speed when this occurred at approximately 6:30 in the morning. I was about 65 feet from a stop sign, so I started applying the brakes and that's when I lost control of the vehicle and struck another car that was parked on the side of the road. My 2011 Ford Fusion is still in the shop getting repairs because of this accident. I was cited a ticket for careless driving by the Long Hill Township Police Department here in New Jersey. I have since appeared in court on July 8, 2017 in which all charges were dismissed after reviewing the documentation that I provided them in regards to the recall (15S18) I have never received notice in regards to this recall or the other 3 field service actions that are not complete on this car. I purchased the car November of 2016 and have never received any paperwork or notifications from Ford motor Co. that there was any recalls or field service actions required to have repaired on this car. If I had been notified properly, then I would've had the car serviced and the issue taken care of. I do have the car scheduled to go into our local dealership today for the 4 field service actions that are required. But being that the car is still getting repaired at DeFalco's Auto body shop (located at 24-32 Commerce street Chatham, NJ 07928) the car cannot get the service provided today and I will have to reschedule the appt. I do not feel that I should be responsible for the claim on this car and either should my insurance be responsible. I have made a complaint with www.safercar.gov (NHTSA) complaint number [protected]. I am also speaking with my Allstate agent which you will also be contacted by.
This incident is causing a great deal of issues being that I have been paying out of pocket for a rental car. I do expect that you will be in contact with me or my Allstate agent in regards to this claim.
If you need any documentation in regards to the claim or the accident report I will provide it to you. Thank you for your time.

Ami Heisler (Ronald Wadsack)
1 Club Rd
Chatham NJ 07928
[protected]
Allstate claim number
[protected]

I have a 2015 f-150. The truck on a cold start would rattle and tick around the front driver side tire. I knew this wasn't a normal sound because my last truck did it and I was told "that's what a ford sounds like".. The main barring went out shortly after. So I took it to a ford dealer in minnesota while I was on vacation and was told it was normal. Returned to louisiana and took it to hixson told them what was going on with it, showed them videos I had of the noise. They kept it for 2 weeks! During this time I did not receive one single phone call from them about anything I always to call and check on it. (This whole time i'm dealing with the "service manager") aka sam! I finally demand a response on what's wrong he tells me the cam phaser and solenoid were out and the part would be in the following monday.. Tuesday came around and he called and said it was ready, I went to the dealer at 530 and he wasn't there.. I had to wait 30 mins for them to find my keys, I paid for my oil change and asked for my warranty paperwork, the woman looked at me and said there is no paperwork to go talk to a woman in service so I did so. I talked to a woman named terra, she looks at the computer and tells me "sir i'll take the rap and ratting them out but nothing was ordered or fixed on your truck" I said i'll be in contact the next day, I walked out and started my truck and heard the noise so I shut it down and went and got her so she could hear. She told me that it definitely wasn't normal and to bring it the next day she would have me a loaner and she would call at 9 am. Next day came 945 am came around and nothing, I called her cell phone and no answer, I called service was put on hold for 20 mins, finally sam (The service manager that has been pulling my leg) answered and said he was the one I needed to talk too. So terra lied and wouldn't even talk to me. I finally told sam i'd like to talk to manager above him and he had one call me. I told this manager what was going on and he says "sir I looked and listened to your truck with the shop foreman, those ecoboost just rattle sometimes" I said... I don't have a ecoboost, I have the v-8! So there was yet another lie! He could not answer me on why the service manager told me parts were ordered and could not answer me about terra lying to me. So all in all they kept my truck 2 weeks for a oil change and now it's at another dealership getting looked at! I deal alot with the public and will be sure to tell everyone not to go to hixson in monroe louisiana!

Case #s. [protected]
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I have been working with Jim Hayes Inc where I bought this truck. When in tow haul mode this truck revs to 4200rpms while stopped and lunges forward. This truck has become unsafe to drive. Jim Hayes has also been in contact with the people at Ford Motor Company and have done the repairs they suggested. We have called Ford Motor Company and have had repeated instances of leave a message. This is our $47k truck, with 12500 miles. What are you going to do to make this truck safe? This is frustrating, we need something done NOW! The customer service from the Ford Motor Company has been terrible. We are told we must wait for a call. We run a private excavating service, so we are now sitting and waiting for a call or resolution to this problem, all the while losing $125 per hour while our equipment sets as we WAIT on a call. Again, WHAT ARE YOU GOING TO DO ABOUT THIS?

Kent and Angie Darnell
4868 Co Rd 800N
McLeansboro, IL. 62859
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I've had my car I purchased in October 2016 at the Capital Ford dealership in Wilmington NC. On 3 different occasions myself or my wife have been stranded because there is something wrong with the computer not turning off and killing our battery. We've been late for work or having to miss or reshedule appointments because of this issue. It has become an inconvenience whenever we have to call roadside have to wait for arrival, and/or get our vehicle towed to the dealership, and wait for it to be fixed for the same issue. Me and my wife are at the point where we don't want the vehicle anymore because of it not being reliable. We've had thus vehicle less than a year and the service department states that the issue is corrected with a reprogramming of the computer, but yet we're still experiencing the same issue. I'm taking the vehicle back tomorrow 7/17 to capital ford Wilmington NC once again, having to take valuable time away from work to do this. I'm going to explain to the service department that I don't want the vehicle back unless this issue is resolved...I don't care how long they need to keep the vehicle, but we need to get to the bottom of this issue. I don't care if it has to go back to the assembly plant and be disassembled to find the "bug" that is infecting the computer and remove it. I'm very disappointed in the service department for not taking the necessary steps to correct this issue. I will be having a discussion with the service department manager about this, and I want in writing what steps were taking to correct this issue in detail. I feel I as a consumer have a right to know what was done to correct this. I work daily and pay my hard earned money for a product and I expect it to work when I need it. And also, when I bring my vehicle in for service, I feel my vehicle needs to be fixed, and not just have a band aid applied when the problem is bigger than that. That's how I'm feeling about this. I feel the problem is bigger, and all I want is satisfaction. Thank you for your time

My name is David Avalos. I am a Ford customer who purchased a new Ford Transit Connect from a Ford dealership about 6 months ago.

About 4 months ago, I had an issue with my vehicle. The RPM’s dropped to 800, the engine started to shutter, and it would not respond to the gas pedal. I shut it off, counted to 10, and then started it back up. It ran as normal until 7/11/2017, when the same incident occurred.

On Tuesday, July 11, 2017 at 1:02 AM, I sent an email to the Sales Manager of the dealership asking him for assistance or at least guidance with this matter. I had hoped that someone, anyone would contact me to offer me some assistance, any assistance. I was never contacted by anyone. What I had hoped for was a phone call and perhaps the offer of a loaner vehicle. Instead, I got ignored.
3 days later, on Friday, July 14th, at 12:30 pm, my vehicle completely stalled in the middle of busy Narcoossee Road. This was a very frightening experience for my wife, who was driving at the time. We put on the emergency flashers, got out of the vehicle, and called Ford Roadside assistance. They showed up 3 hours later. I also emailed the sales manager again at 12:40 pm, letting him know that I was stranded again. Again, no one contacted me. It was not until I sent a 3rd email to the sales manager on Saturday, 7/15 at 8:58 am that someone from the Ford dealership finally contacted me. In that 3rd email, I told J the sales manager in the 3rd email that I was going to write to the dealership owner directly to inform him of what my experience has been with his dealership. That time I did get a response within 6 minutes of my email. The sales manager called me to say something to the effect that he doesn’t keep up with his emails. All I can say for sure is that I did not get any offers of assistance from anyone at this dealership until I stated that I was going to contact the owner directly, at which point I received a response within 6 minutes.
Bottom line; The day I purchased my new Ford Transit Connect from this dealership, the salesman and finance manager made it sound as if I was in good hands and that I would be well taken care of. I depend 100% on my Transit Connect to make a living. I installed a custom tool containment system in it at great expense so that I could give superior customer service to my handyman customers. Basically, I am dead in the water without my Transit Connect. It is in effect a giant tool box on wheels. When my vehicle broke down on Friday, July 14th, at 12:30 pm, I had to pay out of pocket $96 for my utility trailer to be towed because Fords Roadside Assistance would not pay for it. And I was not able to service the rest of my customers that day. So as of this moment, I am now about $400 in the hole, and I have no work vehicle. It is at another competing Ford at this moment. And I have no replacement vehicle, as none was offered to me.
Here is what I take away from this experience. The only one looking out for me at this moment is me. It has been 15 years since I last purchased a Ford Motor Company product. And it will likely be my last. My only regret is that I did not purchase a Mercedes-Benz Metris for about $3, 000 more. I thought that after 15 years, I would give Ford another try. So far, everyone at this Ford dealership and at Ford Roadside Assistance has went out of their way to prove that my decision was a bad one.