Ford
Reviews and Complaints

In May 2017 I entered into a buyers order contract for a 2017 Ford Escape Titanium for 32, 441.50. I was stationed overseas at the time and needed to solidify a vehicle once back in the states in a very tight schedule. Battlefield Ford Manassas, Virgina was my go to as I have purchased two other Ford vehicles from them in the past. They said a deposit would hold the vehicle to which I promptly wired 5000 USD on 5 June 2017 and made arrangements to wire the balance a few days prior to pick up on 14 July 2017. I attempted to do so however my bank would not allow that much to be sent so I contacted our salesman Michael Bradford and he said I could write a check on the day we pick the car up. Upon arrival we test drove the vehicle loved it but noticed there were already 236 miles on it. We went over the features etc and when it was time to finalize the payment we were advised that the cost went up 2300 due to us paying cash. The sales manager then got involved and said no it's because the rebates had expired and were now less thus the increase in cost. We said this was not the agreement and they said until the general manager gets involved they couldn't do anything. We left upset. I called the general manager Bill Harmed the next day as he did not contact me and I was extremely upset as this as it has completely messed up my work schedule etc. He said it was not his fault even tho his sales people failed to tell us that the price would change due to the rebate issue otherwise I would've paid it in full at the onset. Needless to say the general manager said he would only waive a 500 processing fee that was the best he could do. I said that was not acceptable I would like my deposit returned immediately. He then said the money would be wired back to me on Monday as no admin were available on Saturday. Again, creating hardship for us as we needed to leave. I'm deeply saddened by the dishonesty and customer service we received. We've been loyal Ford customers and this has made me rethink that position. Battlefield Ford was wrong I in good faith bought a vehicle and ended up with nothing. This type of service tarnishes Fords reputation and I'm not sure what can be done to bring me back as a Ford customer. I have family members who were Ford employees for years And I have always been a proud advocate. After serving 6 years overseas in government and returning home on my first day to be taken advantage of, deeply disgusts me. I look forward to hearing back from someone.
Sincerely a saddened customer,
Monika Mcalpine

Originally my passenger side mirror was stolen. So I purchased a brand new mirror and my husband went in on July 5, 2017 for (paid) installation and " The Works". Mirror pops out onto street, cracks and I went back today 7/14/17. Brand new mirror " installed again. My husband goes to move car and when he flips open mirror, glass pops out AGAIN!
My 2016 Ford Fusion original mirror was not this cheaply installed!
What am I supposed to do?! We have 2 disabled children that we drive to various programs etc and we have to drive around AGAIN with ONE mirror! I live in NYC and it's not extremely dangerous on the highways & byways with ONE mirror. Now we have to waste more time that we barely have, gas to go back to this "certified Ford Dealer shop". Am I missing something?! Why are they giving me cheaply installed mirrors!? That come off when I open it ( 3850 Boston road Bronx NY 10475)

We are pulling a 7k lb travel trailer with our truck and the temperature gauge goes right to hot as soon as we start up any kind of hill. As soon as we top out on a hill, the gauge goes back to normal range immediately. The dealership advised that all is working correctly. I don not believe that is true. The truck runs great when towing. Only issue is that the gauge is saying that it is overheating. I see or feel no sign of overheating in the operation of the vehicle. I have not been able to get a straight answer from two dealerships as to the towing capacity of the truck. Tow hitch shows a capacity of 10, 500. If that is the case, we should not be having a
problem towing a 7k lb trailer as I see it. I need some help from Ford
officials to resolve this issue. Love the truck and want to keep our trailer also. Any help you can provide us would be greatly appreciated.
VIN 1FTFW1ET5EFC51361 Jon Cox [protected]@aol.com

I ad bought my Ford Edge into the Sioux City Ford Lincoln Company after scheduling an appointment to have 2 repairs (recalls). I was never contacted about the recalls but became aware after another mechanic informed be. I scheduled the time so I could get it back that day. I waited until a little after 5 PM and decided to call them and pick up my car. I was first hung up on, then I called back. The man working said "nobody tells me anything" and said my car was up in the air and the mechanic left for the day. I was so ups aid because they said my car would be done that day, and they did not get it done, nor did they even contact me.

Yesterday after spending over 1 hour on the phone with a Ford Cooperative Employee I was told to call my local Ford dealership to get my problem fixed. I attempted to contact the service rep 4 times and nobody would answer the phone. I left my phone number with the rep and she said a service worker would call ASAP. Needless to say Nobody returned the call. I finally took my car to another company and I received prompt service. I will never buy a Ford again. Both the corporate office and the local office let me down

I took my 2013 Ford focus in for the same problems since I bought it last July 2016. Having the same problems with transmission shudders upon Accel, had to replace clutch, cylinder asy. Then while it was there had a recall to replace door latch. Got my car back today 7/13/17, brakes is metal to metal. Drove 30 on the interstate. Called Ford Lincoln of Franklin and ask what the hell they done to my car. But a day before I pick it up they called me said I need brakes and rotors for 289.00. I said no I will get it fixed somewhere else cheaper. I never had any problems with my brakes. Now today metal to metal I think they messed up my car brakes. I think they should had fixed my car since this car being having problems. I only have 45, 997 miles on my car. I am so unhappy with this car.

This car has been in for service multiple times for too many serious issues and it is a danger to me and my family. The steering just completely stops working. I have sent proof of this issue to Ford and service says they can not duplicate the problem. I am being forced to drive an unsafe car that has over 500 complaints for this problem on this make and model alone. This has been a recall for a multitude of Ford vehicles made in the same year. Why is this not a recall on the Gocus? Unsafe. Scared to drive it. Unacceptable

We purchased a 2015 F-250 from D&D Motors in Greer, SC in January 2017. We have been unsatisfied with their customer service since the purchase. The dealership, from what we understand has had a turnover, including our sales person. Upon purchase of the truck we were promised to receive an owners manual along with Ford shirts, not to mention the fact that the mats that the dealership placed in our truck are apparently not Ford mats but appear to be purchased from an auto parts store, very cheap mats for such an expensive truck. My husband has made several attempts to speak with the new personnel at the dealership in regards to the above mentioned items, to no avail. This dealership has more than proven that their promises to the customers are no more than spoken words. I truly wish that someone had warned us of such deceit in this dealership.

My service nightmare starts on the 2 June 2017 when I took my 2013 Ford focus st to Imperial Ford Diep River Cape Town for her annual service. It was then detected that No.3 cylinder was down on compression and that the motor had to be changed. No problem as I had taken a Ford extended warranty on the vehicle. I have to mention the vehicle only has 47000 km on the clock and I have only had it 6 months. To date 12 July 2017 only the motor has been removed. I have contacted the service staff and the DP of the branch in order to find out what is taking so long to get my car repaired. They always have some excuse as to why my car has not been attended to. My motor was only removed on Wednesday the 5 July 2017 meaning my vehicle had been standing in the workshop for a month without any work being conducted on it. I have given up calling the dealer as it makes no difference. I have nowhere to turn and feel completely helpless. My car is nowhere near completion and I have no idea when I will get it back. This branch is giving ford a bad name. Please help.

While out of town and attempting to reverse my vehicle in a parking lot, my power steering stopped working and my steering wheel locked up. I was unable to move the steering wheel and got a message saying "steering assist fault. service required". Fortunately, I was able to turn off my vehicle and restart it without the error message coming back. While driving home on the highway that night, I felt the car was having difficulties while idling, felt it was about to stall several times, and was extremely fearful that the steering would go out suddenly again. I took my vehicle into the local Ford dealership the next day and learned that a major part of the steering system needed replaced. The service manager said it was completely unsafe to drive home before a more than $1, 700 repair with tax and fees and said the steering could go out at anytime. Due to several other recalls and issues with my transmission and other components over the past five years, I contacted the Corporate Ford Motor Company customer service and asked for a solution. They refused to assist me with any type of discount or financial assistance for the $1, 200 part that should not be suddenly going out in a five year old vehicle. They also refused to take any ownership over this defect and my fears regarding the safety of the vehicle. Due to the other recalls that Ford has had over steering concerns in recent years, I am extremely scared that my car is unsafe even after the repair is complete due to several known problems in cars and parts that Ford makes. I would like either reimbursement for this costly repair as well as assurances that this replacement part is superior than the original steering system or for Ford to re-buy my vehicle back from me. The corporate Ford customer service was rude and unhelpful and refused to provide any kind of resolution other than telling me to ask the local dealership to give a discount on the labor (which the local dealership had already discounted by $200). The labor is such a small portion of the cost, and the local dealership should not be held responsible for discounting a part that they will have to pay full price for. To be clear, the local dealership was extremely helpful and kind. This complaint is in regards to the Corporate Ford Motor Company and the 2012 Ford Focus vehicle.

Just purchased a f150 limited at king ford Murphy, NC. Traded in my beloved 2014 f150 platinum tri coat white. My new ford is black, just waxed it and was amazed how much orange peel is in the paint. There is no way to get a deep shine. I am so disappointed with the paint job. Looks like a beginner painted it. The vevhicl has 150 miles on it. What can you Do? Seems like when you spend 66, 000 for a truck it should have a good paint job.

Have bought explorer 2016 as per the following on november 2016
Make: ford
Model: e336 explorer xlt lthr
Chasis number: 1fm5k8d85ggc09973
Engine no: ggc09973

immediately after the delivery of the car and after I started using the car I have noticed that the front hood of the car is vibrating too much while driving above 100km/hour, especially in windy climate. I immediately notified to al tayer of this problem. as I was not able to keep the car for one or two days for checking and fixing it, I have requested to log this complaint and address in along with my first service which is at 10000 km. during the first service, I was notified that right side bush was missing which is causing the vibration. since the part was not available I had to take the car again to the workshop to fix it after the part was available.

Even after fixing the missing rubber bush, the vibration of the hood continued and I notified the customer care and logged a complaint. again at 20000 servicing on june 11, 2017, I had gone for a highway test along with the technician. he witnessed the vibration of the hood. I was informed that it will be reported to the concerned and I will be intimated. till now I did not get any information as to how this problem will be fixed.

Please note that I have opted ford vehicle because of the reputation of the brand and also because al tayer is the dealer. I am not satisfied with the complaint resolution by al tayer and ford, in fact it is not resolved even after 8 months of my taking delivery of the car. I am diving every day on highway and I cannot live with the hood vibration with which I feel very much insecurity to drive the car. it is brand new car and the defect has to be repaired and resolved. please let me know how and when you will resolve my complaint.

Took my 2005 ford expedition for service at o'brien ford last week. My car had a "miss" when I would drive 40-45 miles per hour. Also, my air conditioner would run great for 2 hours, then it would still blow cold air but the "blower" wouldn't work. Turn it off, 15-20 minutes worked beautifully for another 2 hours or so. Condensation would build up and not drain. Patty smothers called to tell me to fix air conditioner they would have to remove dashboard, $1000. I agreed. She called me back later, I was told mechanic didn't want to go to all that trouble, thought he could fix if he drilled a hole. Called to tell me to pick up my car it was fixed. Also had brakes, oil change and a ball joint total $1800. Picked up my car dove out into road, still missing, no change but now my air conditioner is blowing hot air. Called patty right then told me to bring it back. They call me to tell me another coil was now bad $158, and air conditioner had a hole in condenser, cost $1300! They took no responsibility said my car was older and that happens! Guess i'm the unluckiest person on planet. I talked to service manager todd. I got quite upset and argued it was working when I took it in, he hung up on me! What kind of manager does that? Maybe because i'm a woman? I went back, got my car, paid the $158 (Again, now almost $2000 minus a working air conditioner). Now the head guy of service agreed they did nothing and offered to take $189 off to fix air conditioner but I can't afford and won't let them fix. Who knows what would go wrong next?! I have been with that dealership 24 years and have had several times something I took it in for wasn't fixed, took back and again was charged for repairs. Let that go but not this time. I will not be going back there. I will cancel my ford motor credit card once I pay off the service charge. Driven fords my entire life, no more. I will but chevy's from now on. I am retired living on social security and had to charge this service. I am very disappointed being a loyal customer so many years and spent a lot of money with them over the years. If they continue to do business this way... They may not be much longer.

I purchased a used 2011 Ford Escape in 2015 for my son. In April 2017 he complained once that the car engine was not acting properly, the engine revved up on it's own. I drove the car to try and duplicate the issue but could not get it to happen again. One month later, as my son was sitting in the turn lane to cross a busy street the motor surged again almost throwing him into the car in front of him. Luckily the car in front turned and he quickly followed behind. Within 100 feet of him being on the side street his car came to a screeching stop. The car would not move. Ended up with a frozen transmission that had to be replaced. This car only had 69, 000 miles.
After the transmission was replaced the car was still having issues. Now it was intermittently being unresponsive. I self diagnosed the problem. It came back to being the Electronic Throttle Body. The NHTSA stepped in on the ETB issue and Ford's solutions was not a recall but a Service Bulletin and an extended warranty on the part. I had the warranty work done at the dealership and asked the them about a link between the ETB and the Transmission failure. Their response was that it's not related. I spoke with the transmission company and they said it could definitely be related by the mixed signal from the ETB causing the engine to rev and put undo stress on the transmission. He even wrote a letter stating his findings.
I called Ford Customer Service and they gave me a case number and said my local dealer service manager would contact me. After no call from the dealership I called them. The local service manager was confused on why it was referred to him. He said he would update the case file notes about our conversation but I needed to call the Corporate number again. This back and forth went on 3 times. Finally, Corporate tells me that they cannot offer me any assistance because they did not see or service the transmission.
I spent $2500 on a new transmission on a car that only had 69, 000 miles. I asked Ford to assist me in the cost of this transmission. Their response is no. Because I did not take my vehicle to them for the transmission work I'm out $2500. Since the transmission failure came before I found out about the ETB issue I have no way of convincing Ford that the 2 issues are related. If you've had a similar issue to mine please fill out a complaint on the NHTSA site. Maybe more evidence of this issue will get something done.

On to my 2016 Ford Explorer Sport. We've owned this car for a year and a half and the tires are almost bald and 1 is flaking apart. The car only has 19, 500 miles. They're using the cheapest imported tires available to keep their profits high. We as the consumer get stuck paying the price to make things right.

My Ford days are over...

I have continued to receive terrible service from Ford Motor Company, specifically the location in Lanham, MD. I am the owner of a car repair shop in Maryland and have had to contact them multiple times for help. Each time I have to wait on hold for over 20 minutes. When I finally get an agent, they say that they will send me what I need, but continue to not do so. I don't understand how they conduct business this way.

In May an extension was processed that should have been 2 months not one making my next payment due July 5th I made said payment on July 4th via phone after having logged in to my account I noticed an error so I contacted on the 5th to correct the rep stated that she would make a note and have a supervisor call me back to rectify. I called again at 9am on July 7th spoke to a rep I asked for supervisor to ensure correct reporting. This supervisors name was John, this callback occurred within 14 seconds of my call to rep. He stated he heard the whole call he was in the background I was a deadbeat that waits until the last day to call to make payment I owe Ford $20, 000 you guys have rewritten my contract and I need to learn to manage finances. First of all my income has tripled since the inception of this loan the extensions you see on the account are derivative of errors early on in the account when I requested 2 extensions to help a relative with whom was hospitalized without insurance. The rewrite did not come as an inability to pay but enabled me to get home that was $100, 000 more when we closed on. I have never been spoken to like that by any person in my life nor would I tolerate but to be spoken to like that my an employee of your company and a manager no less is astonishing and completely disrespectful. I have been upset with errors on my account but understand mistakes happen but to be treated like that by a member of your team and then searching google and finding that this is a common occurrence with your organization was mind altering. I recorded the call and notified John of such prior to doing so as I could not believe that this was happening I will make it my life's mission to pursue every legal remedy to ensure the reporting of this account is accurate and that proper accountable actions are taken towards John. Terrible service and I will be refinancing elsewhere and never doing business with your company again I might be just a number to you but numbers add up.

I have a 2015 E450 chassis RV, with 5, 000 miles on it.
While returning from a trip to Salt Lake City, on 6/23/2017, the dash air quit working.
When I got home, I contacted Ford regarding getting this fixed under warranty.

I checked with the Ford website, and located my local dealer, Corwin Ford. I drove to the dealer, and was told by the service adviser, that they would not work on an RV. I explained that it was the cab air, not the RV, they said it did not matter.

I returned home, and called Ford. The lady that I spoke to told gave me the names of 3 dealerships in the area. The first, was Corwin Ford, the second was Kendall Ford, the third, was Lithia Ford.

I contacted both Kendall and Lithia, and was informed that they do not work on RVs. After explaining that it was the chassis air that failed, not the coach air.

I contacted Ford again, and referred to Mountain Home Auto Ranch, which is 75 miles from me. I called that location, and was told that they would do the work, but I would have to leave my rig there for at least a day. I asked if they had a shuttle service, and they said yes. I told them I live 75 miles away, and the story changed.

Rather than make 2 trips to a dealer 75 miles away, with 2 vehicles, the RV, and my wife following to pick me up and bring me back, I went to a local repair shop.

The shop diagnosed the problem, and determined that my A/C was low on coolant. There was no leak detected. They evacuated the system, removed 1.2 pounds of coolant, and recharged with the recommended 1.9 pounds.

The cost for this service was approx 175.00.I have the paperwork.

I believe that the local dealers should have been able to help me with this repair. They all sell Ford Commercial vehicles. I doubt that they send their customers 75 miles away for service.

I would like to be reimbursed for my out of pocket cost to have my A/C repaired. This was a factory defect that could have, and should have been handled at a local location .

We are in the market to buy two new vehicles this fall, and we have been comparing companies and models. I grew up with Fords. Our household currently owns a Crown Vic and a CMAX, and an old F150. We absolutely love our local service providers. I am deeply frustrated that Ford fell off the Made in America list. I am deeply frustrated that you've made politics a cause celeb. I had seen that you were bringing business back to America from Mexico. That was one reason that prompted us to think about buying cars now. But when comparing vehicles made in America online, I found that none of them are Fords.

I had considered looking for a certified older model, but I need a car that can commute w/o incident, and an older model might not be the best idea. Plus, now that Ford is making it a publicity stunt to send business to China (which I read about online) I feel that driving a Ford sends the wrong message to your corporate office.

I understand business is business, but you've left people who want to support local communities/American made products with no choice but to go elsewhere -- do you realize that Japanese-owned Toyota is more American made than your own vehicles? Seriously?

Last thursday on 29 june i purchased my new ford ecosport titanium model and i took delivery and i going to my home at that time there was a rain while traveling so i push the wiper button for liquid wash of front glass next minute i call to the manager that there is no liquid come in the car for washing of glass they told me that sir we sorry please fill the pure water in tank when i reached to the home and i fill the fresh filter water and water was come out down to earth from water tank and i was again call junagadh jai ganesh ford manager that some problem in motor or tank they told me that come to the showroom we will check it from that day they people are not hear my complaints and not back call to me for solving the same problem
i did the mistake by purchasing car from your company?
i had trust on your brand but you cheating with us
you give my answer and solve my problem of wiper and motor by replacing
so please do the need full action otherwise public lose the trust from your brand

This dealership is an absolute joke, and if I were you, I wouldn't want them representing my brand. My wife and I signed our first contract on June 14th, 2017. It states the APR as 12.170%. Not great, but fair given our credit situation. We traded in our 2006 PT Cruiser, which we still owed approx. $2, 200 to Anderson Credit Connection, located in Lincoln Nebraska. We thought we were getting an amazing deal. Should have known better. On June 23rd, 2017, we received a phone call from Amy Rousseau, in finance at Anderson Ford. She told us that because my wife's income didn't quite match up to what was on the credit application, Capital One Auto Finance needed us to sign a new contract because our APR had gone up. When we asked how much our payment had gone up, she said she "wasn't sure" when we told her we could not pay over $360/month she said "oh you're fine" Well, our payment went up from $347.25 to $410.20 per month. Also, the date on our new contract is June 19th, 2017. 5 days prior to Amy informing us of this issue. Therefore, she knew exactly what our payment would be and blatantly lied to us. Now, today, July 6th, 2017, I called Capital One Auto Finance and asked for information on how to make my payments to them. They said they sent the loan back to Anderson Ford because they couldn't verify some information, so technically, I do not have a loan. Anderson Ford neglected to inform us of this, and when we called them, twice today, the finance department was "at lunch" both times. We left them a voicemail at approximately 2 PM, and they never called us back to discuss the issue. They have deceived us and scammed us every step of the way. Because of this, my wife and I will NEVER purchase a Ford vehicle from anywhere again.

I took my 2013 in for service and they did something to the ac and my climate control
only worked on one side called them back and had to wait another 2 weeks to get in then they say it was because my freon was 2oz low and charged me almost 300 to evacuate and recharge the air wit dye
And after it took them longer then expected to fix everything else i questioned them on why the freon would interfere with an electrical part the service advisor disappeared then it took another hour to get my car back someone took my diagnostic tool from the rear seat