Ford
Reviews and Complaints

I have a 2013 Ford Explorer. Out of nowhere, the power steering went out while I was driving it. I googled the issue, and quickly found that many others had this same issue. It stated to turn the car off and it would basically "reset" itself, which it did. I also found that this was a recall. The power steering went out again the next day, so I called Ford. Using my VIN number, they stated that my Explorer was not apart of the recall for this exact issue. It was only for some other Explorers that had been assembled at another factory (most likely.) I had my car towed to a local repair shop where they determined the problem to be exactly what the recall was for on the other explorers, and upon researching, found that there was no availability of the needed part because Ford had purchased them all! So... this tells me that Ford knows they have a problem!
The fact that my power steering went out while I was driving could've not only hurt someone, but possibly could've killed someone.

I have a panel on the interior part of the drivers door that has dents in it. It is near the handle on the door. The car is still under warranty. Took it to the dealership and they submitted the paperwork on line with pictures for approval and it was declined for replacement by Ford (some type of clause). If you have 3 year, 30, 000 miles bumper to bumper warranty the why is this being declined? The representative did her best to fix something that is a defect. I want it fixed!

I purchased a brand new 2016 Ford F 150 truck on March 2107. The check oil light came on July 7th and I took to Ford Mahwah in NJ. They said the engine had to be replaced. It's over a month and it's still not ready. They said last week it would be ready, they were taking it out for a test drive. I went down to pick it up and they hadn't taken the engine out yet. What is going on? it's over a month and I would like my truck back now or a new replacement.
Frank Yany

I bought my 2017 Ford Escape titanium in June and I have had this vehicle for 2months and the first day I got it had to take back into shop for them to replace the whole headliner and that took 2wks so I only got to drive it about 3days before taking into shop! Then I get it back and drive for about 2wks now something is major wrong with motor so I am very very furious because now it has been in the shop for 3weeks and I have to drive a rental that has none of the capabilities that my vehicle has! And I'm paying $535 for a vehicle I haven't got to enjoy the vin numb 1FMCUOJD4HUD07786 I want to know what can be done! I want to know how this vehicle made it out of the factory! I would like to k ow what can be done because I'm very furious It's a 2017 brand new with less than 40, 000 miles and this much trouble is ridiculous!

Ford Focus 2014 manual shift transmission.
We have owned many manual shift cars. This is the first that had the transmission totally fail. The car made a popping sound and then stopped completely.
We have four Ford cars in our driveway, three of them are the Ford Focus. We also have a 2015 ford focus, this car has had 3 transmissions installed already.
These were covered by a recall, but the manual shift will be out of pocket.

We are very displeased with the issues.
At this point you'd think they would not have these kind of design issues.

I scheduled to have my 2012 Ford Focus door repaired for the recall on the broken door latch on the back, driver's side door. I have been driving around for a long time with a broken door latch, waiting for the recalled part to become available. When the part finally became available I scheduled the repair for this past Saturday 8/5/17 9:00am. When I arrived at the location:

1535 Howe Ave, Sacramento, CA 95825

I was told that I was taken off of the list for scheduled service that day because the new shipment of that part did not come in that Friday as expected. I was told that they do not hold the part even for scheduled repairs and that they ran out. I asked why I did not at least receive a courtesy call to let me know not to come in. I was told that they do not do that. Finally, I was told I have to call back on Monday and speak to Steve to reschedule. They would not reschedule me while I was there. This poses a huge inconvenience as well as a danger. I have three children that I drive with in my 2012 Ford Focus and will continue to have to drive around with a back, driver's side door that will not stay shut.

My 90 year old mother owns a 2006 Ford Fusion and in JULY 2016 received a notice of an airbag recall. She calls the dealer monthly and gets the run around that they are "waiting on parts". The defective airbag is known to shoot out metal parts into the chests of whoever is sitting in the front passenger seat. I called today and got no where. I wanted the phone number of Elena A. Ford, instead the call center manager gave me the phone number of the HELENA Ford dealership in Montana.

One of 2 things need to happen:
1) Ford contracts with another airbag vendor and IMMEDIATELY begins production of replacement air bags so that ALL defective airbags are replaced within 4 months OR
2) Ford petition the National Transportation Safety Board to allow Ford to disengage the front passenger air bags. I would rather have a front passenger be restrained by the seat belt only then die because sharp metal pieces were driven into their chest.

Something MUST be done or this will turn into another Ford Pinto fiasco.

IN TEARS: Have spent a small fortune trying to fix this problem. The engine is the infamous Diesel 6.0.

Our truck goes into cripple mode every time we attempt to pull our RV (2012 Sierra 5th wheel). The truck has a factory-installed tow package. The truck, prior to our purchased, was used by FORD executives in Virginia Beach. HAS HAPPENED WHILE ON-ROAD, IN DANGEROUS, LIFE-THREATING SITUATIONS ON HIGHWAYS.

The mean-spirited treatment from dealership service centers to corporate have avoided the true issue: correcting the problem. Instead we get "you haven't been driving is hard enough." Everyone we meet, "where the rubber meets the road" has had the same problem and been told the same story. Many of these acquaintances are hard-working service professionals, who do indeed "drive their trucks had enough." The end result is they trade them in for a more reliable vehicle.

FYI, when our lovely 2004 Cadillac DeVille was totalled in a severe micro-burst storm, we needed to find a new vehicle. Given the mean treatment at every level over the years, similar to the tobacco industry's avoidance of the truth, that cigarettes are purposely addictive, we did not even look at a FORD. Instead, we purchased a 2017 Chrysler Pacifica Limited Edition.

PERSONAL NOTE: I was saving my pennies to have a new after-market turbine installed, with bearings. But due to the unexpected total loss of our Caddy, have to set the truck issue aside once more. And our lovely RV continues to sit until it can be resolved. (In the meantime, we use the King Ranch for tasks which are lighter than hauling our RV.)

Given the years of this NEVER-ENDING, PERPETUAL, CONTINUING, experience, recommend not getting a FORD truck, if looking for a super duty strength vehicle. This issue has been in place for decades of models. Just visit the FaceBook page "Powerstroke Diesel Ford's F-250 F-350" and review the dialog there.

Been having some problems with my 2012 Ford F-150. Was driving down the interstate at 75 mph when all of a sudden my truck jerked a little bit, decelerated quickly, a big orange wrench light illuminated, and it started shaking. A semi was behind me and almost rear ended me. I got the truck pulled over safely thankfully. I had my 4 children in the truck with me. I got it pulled over and shut off the truck, called the Ford dealer and they said to shut it off and turn it back on to see if it corrects the problem. They have seen this a lot and if it runs fine afterwards it is the throttle body. Started the truck back up, the orange wrench was gone and it ran fine down the road. I bought it was fine. Nope a few days later it did the same thing. And then again. It doesn't throw any codes. Now the Ford dealership has told me what it is. And I've read a lot of reports of this happening to a lot of people. Why haven't they been recalled? what does it take for them to recall it? Someone dying?

As a die hard customer and bought nothing but Ford, I have owned 1985 mustang, 1992 f-150, 2003 force ranger edge, 2005 f 150 xlt, 2010 Ford Edge and a 2007 Ford Fusion. I also paid for motor replacement as well. Being that life was good for me at the time I was treated well. But I asked for help last year when I fell in hard times. I wasn't asking for a lot but I had 17000 in credit card bills and almost lost my house. All I asked for in several emails to your company locally and online was to help me service my car. I had several issues like a/c, alternator belt engine mounts loose, head gasket, shocks, oil change. So with no call back or email response I was really set back that you guys don't care about customers! Truly sad! I am a single dad and have to drive a lot to tranpost my boys. With out a car I wouldn't be able to work, spend time with them. It's all I had going good in my life. I take full responsibility for my debt even though most of it had to do with medical bills. Any Who! I don't need to go into deatails because I sure no one will read this or care. Since last year I worked two jobs and cut many exspenses to make head way. I owe 5000 now in debt, I still have car problems, especially my a/c. It's Florida! Anyway I telling you that i am I longer a ford fan! I spent most likely 150000 on cars and trucks and repairs since i been driving. I fixed most of my car issues. Fact is I neeed help and no one responded or took the time for me to hear a solution or concerns to help me with my car. My kids and I will never buy a ford again. I tell other to do the same. Their no loyalty to customers anymore. It's take my money and don't truly care about the people that drive your cars. Being a big business and having the resources you could have helped me and saved a customer and my kids are of age maybe they would have bought a ford but I don't think that's going to happen. Yes I am upset and I thought you should know. Maybe something can change so you don't loose more customers.

I am having exhaust fumes coming into my brand new car. I brought it in to Jack Madden ford to get checked out and of course they find nothing wrong with my car. Never mind that the customer service lady took my car home thats a different story. All I care about is either getting my car fixed or getting my money back. I have my children in that car. I get migraines when I drive it. I need someone to contact me about this situation. Matteo Lambiase [protected].

I visited this dealership today and incredibly disappointed in the service I received. I believe I was taken advantage of because I am a female going in to buy a car alone. My questions were dismissed several times and it became pretty clear all that mattered was the salesmen's priorities. Before going in I was told the price of the vehicle was $1000 cheaper than it was offered to me for. When I questioned this it was ignored. I sent a message to the manager after leaving and he proceeded to tell me how disappointed he was several times that "i didn't buy anything but got information"...had this manager acknowledged the mistreatement instead of accusing me of being upset that they wouldnt give me what i want for my tradr I might have considered returning to the dealership to try to work out a deal. Although I was upset that I was offered so little for my trade my biggest frustration was the tone I was spoken to.

My name is Patricia Lanigan
My former address was: 14020 N Black Canyon Hwy, Phoenix, Az 85053
My new address is: 17031 N. 11th Ave #1103
Phoenix, Az
My email is: [protected]@gmail.com
I sent in a letter two weeks ago re: my 2014 Ford Focus purchased used from Specially Auto Finders in Phoenix, Az.
The car was purchased back in February of 2017. It has been in and out if repair shops since then (6 months). The car is a lemon and I do not want to drive it, I feel unsafe.
I am reaching out to Ford for some sort of resolution.
Please respond ASAP.
You can call Specialty Auto Finders on Bell Rd. In Phoenix, Az. for the VIN number since the car is not in my possession and they have all the records about trying to repair the same problem since Feb. 2017.
Best contact for me is via email.
Thank you.
Patricia Lanigan

Ford Team,

This with regards to my car - Ford Ikon (1.4 Dura Torq, 2009 registration) # HR-26-AW-8137.

I have been driving this car for the last years and was considerably satisfied with its performance as well as service support. My car was being serviced by Bhavana Ford @ Mumbai from 2010 till 2016. In the recent past the service quality @ Bhavana Ford deteriorated and hence I decided to move my car to another service station - SC Ford @ Kandivali which is also closer to my residence.

My car was due for servicing and hence I reached out to SC Ford to book an appointment.

The story begins:

1) I called up SC ford to book and appointment and Ms. Shilpa from the front desk assisted me in allotting next available slot which was Thursday, 27th July 2017.
2) Since my car was being serviced at Bhavna ford, I wanted SC Ford guys to take the service history from Bhavna ford to understand the exact mileage category of service. I WAS REALLY SURPRISED TO KNOW THERE IS NO CENTRALISED SYSTEM @ FORD FOR SERVICE RECORDS THAT CAN BE MADE AVAILABLE TO TO ANY GARAGE WHERE THE CAR IS SENT FOR SERVICING.
3) Ms. Shilpa assured me that she would get the entire service record history from Bhavna ford.
4) My driver reached @ SC Ford on 27th afternoon @ 1-1:30 PM and car was not attended till 3:45PM despite of me calling their front desk 3-4 times.
5) The car was finally allocated to Service Advisor - Anthony.
6) Apart from servicing there were certain other issues which I had explained to Anthony (like: wheel alignment, right wheel noise on turning etc.)
7) Service Advosor - Anthony told me he would inspect the vehicle and give me an estimate to start the work by 11-11:30 on Friday 28th July

28th July (2nd Day @ Garage): Entire day the car was not inspected and I was told they are working on it and would get back soon. I called up Anthony 4-5 times during the day and failed to get any concrete response... moreover he was so unprofessional and discourteous to hang up on me again and again and again...I had no choice but to call him because the front desk was also directing me to him when i tried to escalate his behavior.

In the evening Anthony called up and mentioned that there is suspension work and the approx estimate would be 25K. I asked him on what basis you are giving me this estimate.. to which I got an epic response "Sir upar se dekh ke bata raha hu itna kharcha aayega" I was completely shocked to hear his response and asked him what did you do the entire day? Why have you not checked which part needs replacement. Again I get the most casual & insulting response "Kal check karega sirf aapka gaadi nahi hai idhar bhot rush hai"

In the meanwhile I received an SMS from SC Ford giving me the contacts of SM - Derrick Lewis and CRM - Sugandha. I made a phone call to Mr. Lewis and briefed him the entire episode. He assured me that he would look into it and revert back. Later he updated me that your car will be attended tomorrow and we would let you know the exact estimate.

29th July (3rd Day @ Garage): I was given the estimate by 6 in the evening (which is garage closing time) and I gave my go ahead to start the work. Anthony informed me that the parts are not available at the Garage and needs to be requisitioned from warehouse... I asked him to give me a time line as to when would the work get completed... Asusual no response/call from Anthony and when I called him he stated that the parts are unavailable and it will arrive on Monday - 31st July. I tried calling Ms. Sugandha (CRM) to raise this but there was no response or call back from her side... CRM redefined.

31st July (5th Day @ Garage): Parts did not arrive... no responsibility of the Garage/Advisor to inform the customer... My driver was stationed at the Garage and was unable to get any concrete response from the advisor. Finally I get to know the parts have not arrived.

1st August (6th Day @ Garage): Work was not carried out because of short shipment from Ford company.

2nd August (7th Day @ Garage): Work was not carried out because of wrong shipment from Ford company. Now thats really scary... Am I really dealing with a 100+ years old American Multinational company "FORD"?

3rd August (8th Day @ Garage): Story does not end here. On my calling Mr. Anthony @ 11 AM in the morning I am told that the garage has received on consignment last evening and it would take 2 hours to check whether that particular part related to my car has arrived or not. NO RESPONSE FROM ANTHONY, AS USUAL. Upon my calling him at 3:21 pm, his response was that FORD HAS SHIPPED WRONG PART AND WE HAVE INFORMED THEM TO SEND THE CORRECT PART WHICH IS EXPECTED TO ARRIVE TOMORROW - 4TH AUGUST. I was completely taken a back to hear this.

Since my car is lying at SC Ford and I am at their mercy I had no choice but to make another attempt to get this freaking issue resolved. I made a phone call to Ms Sugandha (CRM, SC Ford). Thankfully she received my phone call this time and heard my case patiently... though I was very very irritated which is not my usual self. SHE ASSURED ME TO GET BACK AFTER CHECKING WITH THE TEAM AND GIVE ME EXACT STATUS.

I got call from Anthony @ 7:17 PM stating we have arranged the part and we will fix your car and release it by tomorrow evening.

4th August (9th Day @ Garage): NO REVERT FROM Ms. SUGANDHA TILL NOW. Received a call from Anthony at 10:09 AM with another story... now this time I am neither surprised nor shocked..."SIR THE PART SHIPPED BY FORD IS A WRONG PART AND WE WROTE AN EMAIL TO FORD YESTERDAY BUT THEY HAVE NOT RESPONDED YET. WE HAVE ASKED FORD WAREHOUSE TO SHIP THE PART URGENTLY"

By now I am absolutely clear and sure the entire team is lying with no sense of responsibility. My driver has been going and sitting there daily spending money in travelling to this garage. I am having a tough time as my family has to use radio taxi because the car is unavailable.

I really love the way ford used to drive, and was considering it as an option for my next new car that I plan to buy very soon. With this unprofessional and low quality service, I now have doubts in my mind if I should really even consider for as an option. Receiving service of this quality from such a reputed company is very very disappointing.

MY CAR IS LYING AT SC FORD SINCE LAST 9 DAYS AND I AM NOT SURE WHEN WILL I GET IT. I HAVE THEREFORE DECIDED THAT I AM NOT GOING TO SPEAK WITH ANYONE AT SC FORD POST THIS EMAIL.

All the best to Team FORD India with number of garages reduced to 2 in Mumbai and the kind of service levels offered with ZERO customer centric approach.

Navneet Todi

M: [protected]
E:navneet.[protected]@gmail.com

My radio went out and has been out for a month now. I found a customer satisfaction action released by Ford for a 5 year extended war. Ok great I thought... umm no.. I purchased this car in Sept. of 2014 and it is now Aug. 2017.. Ive only had it over a couple of years and am paying a very lot for this vehicle currently... anyways the dealer and also Ford motor company says im out of warranty because its passed 5 years... wth? I never received anything in the mail or had no idea this was going to happen.. this is no fault of my own.. this is their crappy software that needs to be updated and now if I want it fixed I have to pay $1000! Freakin crazy! Why should it be a 5 year extended warranty? why no unlimited? This is not my fault. This was the fault of Ford. I was planning on buying a Ford Explorer probably next year because I like the looks of the new ones... ummm not now! I don't think I will ever buy another Ford again! In fact I know I will not! Now if they fix their problem with the radio and not charge me for it that's different because to no fault of mine its broke.. That's not very responsible of Ford! Very angry right now!

Hello
To whom it may concern I JoAnn Lazard have been Experiencing severe migraines for the last 3 years 2 months after purchasing my vehicle. I have been to several doctors who couldn't figure out what the problem was now I'm been seeing it is due to exhaust fumes. Maybe someone can direct me to whom I need to speak to.
Email- [protected]@yahoo.com
Phone- [protected]

I have a 2012 Ford Focus hatchback that I purchase from Allan Vigil ford of Fayetteville, Ga. in 2014 with 26, 000 miles on it. This car is not even paid off yet and I have already had to have the back driver's door latch fixed. Now the steering went out on it. That's costing me 1800.00 to replace the rack and pinion. It only has 120, 000 miles on it now. This is just ridiculous.

I am writing this email under extreme frustration regarding my experience with my local dealership and service department. In 2012 I purchased a Ford F-150 from Keith Hawthorne Ford in Charlotte, NC. I purchased the 5 year service plan with my vehicle. A couple of years later Keith Hawthorne moved to Belmont, NC and the dealership changed names to Performance Ford. I continued to use Performance for my 5 year service plan. In January of 2017 the dealership changed names once again to Felix Sabates Ford.

For the past 30 days my truck has made a loud rattling sound for 2 -3 seconds when I start it first thing in the morning. I did some research and found a TSB report stating the issue is common for the F-150 from 2011 – 2015. In addition, I have an issue with my truck occasionally getting stuck in 1st gear and also skipping directly to 5th gear when accelerating from a stoplight. I called the dealership where I purchased my truck which is now Felix Sabates Ford. They looked up the VIN and said there was a recall for an Electrical Vacuum Pump. I did not think this would solve my issues but thought it was a good step in the door for me to explain my problem with the service team. I called on 7/12/17 to schedule the appointment and they said the part was in stock so they scheduled an appointment to come in the next day on 7/13/17 at 2:00. I showed up at 2:00 for my appointment was assigned to Mario Sabates in the Service Department. I told him the issues I was having with my truck and he called in a senior technician named “Chris”. Chris said that he knew exactly what I was talking about and he has seen this multiple times. However, Chris and Mario said it was not covered under my warranty. I purchased my vehicle in October of 2012 so I am under 5 years but I have 64k miles. I proceeded with them fixing the recalled vacuum pump and went to the waiting room. 1 hour later, Mario came into the waiting room and told me that they did not have the part? What? I was told the day prior that they had the part and why do you make me wait 1 hour before telling me this?

Mario apologized and told me he would get the part in the next day, 7/14/17 and promised to call me first thing in the morning. At noon the next day, I had not heard from Mario so I called the Service Department. Apparently, Mario was off that day. What? I asked the person on the phone if anyone would have called me if I did not call and he said no, Mario was the only one who knew. I was told to come to the service department and they would fit me in that afternoon. On my way to the dealership, my truck got stuck in first gear and the check engine light came on. When I checked in to replace the vacuum pump I told them that my check engine light was on as well and that needed to be checked out. After waiting for 2 hours I was told my truck was good to go. I asked about the check engine light and “Chris” same guy as before told me he did not see the check engine light on. He said he would run it though the machine to see the issue but that is an extra fee. He said due to all my troubles that he would do it for free. Chris determined that there was an electrical issue with the transmission. At this point, I got the service Manager, Gabriel Castaneda involved. He apologized for my troubles and removed me from working with Mario and set me up with a new service advisor named Mark Fangman. Gabriel also told me that the TSB report problem I listed above was covered by my lifetime powertrain warranty. He also said that the electrical transmission issue would likely be covered as well. Good thing I asked as Mario told me the day prior my warranty was no good. We arranged for my truck to be dropped off the afternoon of Tuesday, 7/18/17 and I planned to leave it there until Friday, 7/21 while they fixed the issues.

I received a call the next day on 7/19 from Mark Fangman telling me that the warranty was through Keith Hawthorne and the warranty company would not approve until it was transferred under the name of Felix Sabates. Of course it was in Keith Hawthorne’s name as that was the name of the dealership when I purchased the truck. Everyone I had worked with in the service department was aware of this. Why this was not addressed prior to me dropping off the car is crazy. I called Keith Hawthorne Ford, now in Belmont, NC and the service manager “Jim” agreed to transfer to Felix Sabates. Jim said for Felix Sabates to call it in and when the warranty company called Keith Hawthrone he would transfer. I informed Mark Fangman at Felix Sabates. Another day passed before Mark called me to inform that Keith Hawthrone needs to call the warranty company. I left a couple of messages with Keith Hawthrone before I decided to take it in my own hands and call the warranty company myself. The warranty company said that they received a call from Mark Fangman at Felix Sabates and was informed that the rattling noise in the engine lasted 30 – 40 seconds. Confused by this information, warranty company said that does not sound like the issue on the TSB report as the noise should only be 2 – 3 seconds. The warranty company then said the person at Felix Sabates began yelling at him and then hung up the phone. What? This is not how anyone should conduct business and represent their company. I called Mark Fangman and he said he handed the phone to one of the technicians to help answer the warranty company questions and he was the one who hung up. At this point, I was furious so I came into the office to speak with the manager, Gabriel Castaneda. He apologized but said I need to get the warranty transferred over to them. The next morning on 7/22/17 I called Keith Hawthrone with the warranty info and they transferred it to Felix Sabates. Why on earth both dealerships could not just communicate with one another and work this out is beyond me. They both represent Ford and I had already given my authorization to transfer. This is a poor representation on Ford.

Gabriel told me that it will take 24 to 48 hours for an adjustor to come out and approve the repairs. I told Gabriel that I needed a loaner car as it had already been 4 days since I left my truck with them. He informed me he was out but could get me one next week. The adjustor came at 3:00 on 7/25. I received a call the next day on 7/26 that the repairs were approved and covered by warranty. I was also told there was a loaner car for me. Great because for the last week my wife had been driving me to work with our 11 month son which we had to wake up each morning to ride with us.

I received a call at noon today, 7/31. I’m expecting good news that my truck is fixed. Nope…. I received news that one cannot even make up. I was informed that there was a break in over the weekend and all 4 wheels were stolen and my truck was sitting on blocks. How does this happen in a secure lot? I’ll tell you… The lot was not secure at all and this is unacceptable! I asked if they saw anything on the cameras. Gabriel said they do not have cameras in operation in the back of the lot. I noticed half of the lot has barbed wire but there was a large section backing up to an apartment complex with nothing but a wooden fence. I was told that there was an electric wire on the fence but it was not turned on. I have included pictures of my truck on blocks and you can see the fence behind it. How is this considered secure? This is pure negligence of this dealership. Notice my rotor sitting on a concrete block. I replaced my front rotors 30 days ago and expressed my concern for issues with the undercarriage and alignment. I was told that they will inspect but from appearance everything looks fine. Of course they are going to say this. What about the calipers as well? There are so many things that could be wrong.

In addition I am driving with my family form NC to FL and will be pulling our 30 ft camper this Friday. If my truck is not fixed before this time we will have big problems.

I am writing this to express my disgust with this entire process and would like a direct phone call to discuss this matter more. Call me directly at [protected] and ask for Preston (PT) Harbin

I cosigner on a car with daughter, 2014 Focus. It kept having transmission problems so she took it back to Kelly Ford for the lemon buy back. They were supposed to clear that loan to zero and she bought a new Focus. What they really did was tack the negative equity to the new loan instead and extended her payments a couple of years. This put her in a bind so she, did a voluntary repo and was told that once sold she would be responsible for balance. She was ok with that. However, I am willing to bet that Kelly Ford did NOT take a loss of several thousand when the sold it. Blue book $12000 they say sold for $9000 and the negative equity also needs to be deducted from the balance. I am disgusted with Kelly Fford for taking advantage of a young girl. I'm on my 4th Ford since 2003 but may have to rethink next vehicle. Her name is Susanna Knight-Leaf and I am Pamela Harris. Their collection people are threatening litigation and should have never been sent to collections because of the balance dispute and my daughter has been keeping in contact with someone there about this whole mess... Problem is nobody will help resolve this mess THEY created. The dispute is not that she owes, the dispute is the amount.