Ford
Reviews and Complaints

For years my transmission has had problems. Same stuff. Time and time again I have complained while under warrantee. Now, as it was happening, I happen to be near ford and pulled in. After 20 min of trying to get someone to witness it as people stood around and socialized, it was evident transmission was messed up. I first started to complain when truck was about 30k miles. Now that it is out of warrantee with the same issue, I must pay for it. Ford's refusal to look at issue multiple times leaves me with a bill. I understand how ford works now. refuse to identify and leave it to the customer to eat it when warrantee is over. This is my 3rd ford. An explorer, F150 platinum, and now XLT. My next vehicle was the Bronco. Looking forward to it for 2 years. Not any longer. Doing another brand. A reputable brand that stands by their work and word. Ford management promised to resolve if it shows up out of warrantee. It should be repaired at no cost. Hell, I deserve an apology for not fixing first few times as it was very scary to drive on highway with children in car and transmission acting up. Neglect and then abused by Ford. When I pay to get it fixed, I will be posting on every social media I can get my hands on.
I was very angry ford would not look into it when problem started. Imagine how I feel when that was neglected and now have to pay for it. And complaining gives me zero satisfaction and seriously doubt there will be any attempts to reach out.

I filed a complaint right after I bought this car. Was contacted back by the district rep for the Knoxville area. We had the car into the Ted Russell Ford service dept for a repair on the transmission. I have called back numerous times to report that the car is still not fixed.I was told to drive it until it breaks down, they will pull it & fix it then. This car hesitates in traffic, completely stops at times and sounds like it is fixing to blow up. I am getting very pissed at this whole situation. You know these cars have transmission problems & yet you are not willing to fix the cars until they break down? If this car is not fixed, we are going to join the law suit against Ford Motors. We bought this car for my daughter who is disabled. If somethings happens to here while driving this car, you will be in for another law suit for personal injury. We paid good money for this car but was not informed about the transmission problems on these cars when we bought it. I am pretty sure that is against the law. We are done with this & we want our car fixed now. The car is broke down now & needs to be pulled to the dealership. Waiting on your car & it better be soon.
Norma Jean Thomas & Robin N. White.

2013 F 150 had approximately 20, 000 miles when a shimmy developed when taking off. Have had back to dealer several times with no results. Have case number with Ford motor company and still can't get anyone to respond as to what they are going to do to help me. Not happy at all with Ford's lack of customer service! Have made many trips to Donley Ford, Graham Ford, the help number of Ford Motor Company to no avail. All I have gotten is a case number and a bunch of run around!

I took my 2011 Ford F150 to Legacy Ford on April 11, 2017 to have an issue fixed (TSB Timing Chain issue) under my Extended Warranty. I scheduled an appointment and asked to have a rental truck available, which the service rep (John Harris) stated would be ready for me, when I arrived there were no rental trucks available and I had to take a small car which causes a burden on me due to my type of work. John stated that the diagnostic and service would take about 2 days. John called me on Friday 4/14/17 to get approval to remove the valve covers due to the warranty requiring this to be inspected. I gave my approval and was told that this would happen on Saturday. I contacted John on Monday evening and was told that the work had not begun yet. The valve covers were finally removed and the warranty inspection done on Thursday 4/20/17. The warranty company approved the work on Friday 4/21/17. The service director, Gerald, told me that the parts had to be ordered and the work would be completed Monday or latest Tuesday 4/25/17. I called Tuesday and was told that the work was not completed yet, the truck was finally ready on Thursday 4/27/17. The 16 days that Legacy Ford had my vehicle exceeded the extended warranty companies rental car policy (5 days) due to their lack of communication, slow repair and failure to acquire the parts needed to make the repair.

Dear Customer Service Team, Customer Service Team,
The dealership : Ford Upington,
Reg: CLR 075 NC
Vin: MAJAXXMRKAFC78445
I am writing to you to raise an issue about Cars at Ford on May 1st, 2017.
I am driving a Ford Eco sport, model 2015, 1L with only 35 000 kilos. I got it brand new and I have it for 2 years now (May 2017). In this past 2 years it only gave me problems and I'm so disappointed in Ford. It already has a new gearbox (got it in 2015), a new engine (2016) -which is weird because its brand new. and currently its in Ford Kuruman AGAIN problems with the engine. A light came on saying: "multi function engine service now"and then it does not allow me to drive more than 40 km/h.so this is the 3rd time in 2 years the car has let me down. I''m women what if I drive with my kids alone to a far place and it does this. The car is so unstable ant not trustworthy. I am now without transport for almost a week and Ford can't tell me why my car keeps doing this or keeps giving me problems. I am so disappointed and feel like I want my money back. When I bought the car Ford Upington promised me that its a nice car trustworthy and all that kind of ****..now I'm sitting with the problems and that of a BRAND NEW CAR? Each month I pay 4450 rand, witch is a lot and I feel like its money wasting.
I feel like as a trustworthy customer who always "brags"about Ford to other people (although Ford let me down so much), needs to give me a new car and take mine back. My car is not trustworthy and the chances that it will happen again is about 110%. I feel unsafe. And very disappointed in Ford!Hope you will be able to assist me in this manner because I really am tired of struggling!.
I look forward to a prompt response.
Please reply to my Resolver email account as I would like to keep all of my communications in my personalised complaints case file.
Attached is my statement of my payment every month. My car currently is at Ford Kuruman! You can also phone them if you like.

Yours faithfully

Jo-Lize van der Walt

Reference:
Address: 1 Spogviooltjie Avenue, Bestwood estate, Kathu, , 8446

car vibrates starting at 50 mph. took car to hagerstown ford. tires where checked for balance, was told they were ok. was told they would check wheel bearings but never did. ford does not seem to consernded about the problem.dealer said ford knows about the problem and will contact me when there is a fix. this problem started on the 2015 mustang and there is still no recall. am i suppose to drive the car uutill something breakes.

Thank you for your support for stephen colbert. Please don't take the complaints against your advertising on the show seriously. The whiners are an extreme but noisy minority who like to equate comedic rants (Colbert) with actual sexual harassment (O'reilly). They like to pretend support for queer people by claiming colbert's decidedly vile depiction of two decidedly vile creatures (Putin and dt) is somehow 'homophobic'.in fact, stephen colbert's comments weren't remotely homophobic. Colbert's job is to express the outrage of so many by using jokes. His jokes are so good that his recent tirade and the bizarre faux outrage response from right wing dt supporters have actually increased viewership on the show, which is actually good for business

Don't trust me. Instead, do your own research to learn that the vast majority of #firecolbert threads are filled with colbert supporters. The vast majority of your customers love stephen colbert

Thanks for your time!

I just want to start off by saying My 2013 F 1-50 was my dream truck! I am a single mom and this was the first new vehicle iv ever bought . It had 4, 000 miles on it when I bought it . It's not easy for a single mom to make arrangements to get back and forth to work every time something breaks down . My truck has 77, 000 miles on it and already i'v had to replace the water pump, the control module and now my AC just cuts off on me . That's not it, my windshield wipers just cut off and on all the time and that is so aggravating . Ford sure does make a beautiful truck and I was so proud of it, however now I am considering trading in for a chevy or a dodge . It's a shame that I feel this way, my truck is the most beautiful truck iv ever laid eyes on but I can't afford to keep going like this . Thankfully I bought warranty but that doesn't help the fact that I have to jump through hoops to make arrangements when it's broken down . I just wanted to let you guys know why I won't be buying Ford again . The parts suck! I'm 43 and never in all the vehicles iv ever owned had this much trouble before reaching 200, 000 miles . Very disappointed and my heart is broken because this literally was my dream truck .

Sincerely,
Stacy lewis

Your company is a prime sponsor of the Late Night with Steven Colbert show so I assume you must watch it and approve of its content. If you continue to do so I shall be forced to avoid all of your products and your subsidiary companies products.

I should begin by saying that I am not a person who takes to complaining about what people watch on television. That notwithstanding, it is obvious to me that the pattern of political discourse effected by television has deteriorated considerably over the past several years. I am not pointing any blame at either political spectrum. Rachel Madow is just as much to blame as Rush Limbaugh. We have become a nation of “haters” and civil discourse is rare. So it should come as no surprise since Mr. Trump's election that the rhetoric has ratcheted up. If you comment favorably about the man, you are deemed a racist, warmongering, “redneck”. If you comment adversely about the man, it seems that the media and especially the left coast think nothing is out of bounds.

To the reason for this complaint. Last Monday night Stephen Colbert reached a new level of political rhetoric with his comments about President Trump. It was crude, rude, vitriolic and debasing and far out of bounds! His children must be proud! And, the sad thing is no one will do anything about it. What passes for entertainment today has no connection to humor at all. Just enrage, titillate, disgust, and insult. Now, that's entertainment!

This debasing behavior seems to have no limits. I for one would like to see SOMEONE say ENOUGH before Colbert starts imitating his words.

Please respond.

Richard L. Walker at [protected]@comcast.net

Well, I bought this Ford EcoBoost in December 2014.
It was good for the first 1 and half year and problemssss are coming one by one ever after my 4th servicing routine in November 2016.
This service consultant told me that there is problem with my water pump, timing cover, timing belt and etc. They asked me to leave the car and it took me almost 2 whole weeks awaiting all defects to be done as which it was promised maximum 5 working days.
Today 7th May 2017, another ISSUE appear AGAIN after I have last pick up my car from servicing with a 'QC Passed' sticker attached to my wind screen since January 2017.
Service Consultant tells me this: Sorry Miss, your car compression BREAK DOWN. MAGNET PROBLEM. We got no parts with us now. I'll check for you when can we get the part.
WTH... I NEVER THOUGHT OF ANY SUCH ISSUE WILL EVER HAPPEN TO A NEW CAR (Although it is 2 years old now)!

P/S: You really disappointing me.

It is extremely distasteful that Ford would associate it's brand with a program like the Late Show with Stephen Colbert. The abject obscenity of Stephen Colbert's disgusting comments on his show on this past Monday night are inexcusable. Never in my life have I witnessed a public figure disrespect the office of the president of this great nation to such an abhorrent degree. And not just myself, but my entire family happened to be watching the "show" during the comments. Stephen Colbert must face consequences for openly and proudly calling the president a ### on national TV, just like all of the other TV show hosts in the past. Oh wait, that's right, there is no one to compare him to because no other TV show hosts have ever said such a disgraceful thing, and that't not by coincidence. If there is any doubt about whether Stephen Colbert should face consequences, consider that he showed zero remorse by specifically saying 2 days later that he would "do it again, " while implicitly admitting that what he said was inexcusable because he wouldn't say the phrase again. As long as Ford is associated with filth like Stephen Colbert, I will be taking my business elsewhere, letting everyone I know to do the same and letting them know to tell everyone they know to do the same too.

I have been using my car for 2 years and one fine day it suddenly broke down in the middle of highway. So I called a tow truck and tow the car to the Ford service centre. Now it has been more than 3 months and my car is still at the service centre. No progress of the car has been updated to me. I called Ford HQ to ask regarding the progress and the person in charge said he wanted to update me later about the progress. However, after 2 weeks, there are still no update. I called again for 3 subsequent days to talk to the staff in charge of my case, however he never called me back as what promised. This is very disappointing as I used to respect Ford company. How could the staff at customer service lied to the customers? They promised me 3 times to give me a call back but that was all false hope.

I purchased a used 2008 Ford escape with 69, 980 miles. No complaints till hit 89, 000 miles when all if a sudden there was no 2nd and 4th gear. The yellow wrench light came on. Now it is in limp mode. I did internet research on this. Said over 368 complaints just on this specific problem, specifically on the 2008 Ford escape. I tried resetting the PCM. Did not fix problem. Replaced the throttle control sensor. Did not fix problem. Now that leaves the 2nd & 4th gear band assembly. I called and got 3 estimates, they ranged fron$1900-$3000. Part cost $89 and a new transmition cost $1700. Replacing this part can be done without having to remove transmition and said to about 2hours. My complaint in if this is a common issue why aren't you replacing part or fixing this? There has been several investigations and still nothing! This is the first ford I purchased and WILL BE THE LAST! Which is a shame because I love my truck. Just can't afford to fix it. So I will park it and pray ford owns up to their faulty parts and assimbly and fixes this. And I will make sure everyone I know and everyone I meet knows about how Ford knowingly put in defective parts on many vehical so they could make money fixing them. Think about it. All these ( throttle control sensor and 2nd & 4th gear band ) go bad at 89, 000 mile.

I have been waiting for over a year (since July 2015) to send my 2014 Mustang to Ford so that they can replace the defective airbag which, according to the recall letter they sent out over a year ago, can cause severe injury or death. At first the company was proactive in communicating with me when my part would be ready for replacement. I went to the dealership on July 2016, and after waiting between 30 min - 1 hr, they claimed that they had the part for the wrong model, 2005/2006. I had to wait several months more for my part and stopped receiving communication from them as to when the part would be ready. When I called earlier this year and asked what the delay was, they said that they had received defective airbags and had to send them back. Therefore, they would probably receive the correct parts this past March or April. The rep did not sound confident at all about this ETA. It is May and I still have not received any communication from the dealership about when I can bring my car in for the replacement. I am very unhappy with this service - I even went in to have them look at my seemingly electrical problem because my car would not start at random times. They said that they were able to start my car no problem and returned my car to me. The car kept this issue up so I took it to a mechanic who actually took the time to inspect my vehicle and told me that I needed a new starter - he even showed me my old starter and I saw the places where it was burnt off. But my car still wouldn't start on some days. So he ran the diagnostics again, and suggested I change my key, because it seemed that maybe my key had a chip that was not being recognized by my car. I switched my key for the spare one I had, and I have not had any issues since then. Ford never took the time to evaluate my car and tell me this. Probably because it was under warranty at the time.

Bought new 2 months ago. Had bad oil leak and they found oil pan wasn't sealed properly at factory. They replaced the oil pan and thought the issue was fixed. Been driving for two weeks now and continue to smell oil burning. I opened hood to find mechanic never placed oil dipstick back in. Have oil sprayed all over my brand new $45, 000 truck. Could not possibly be more upset with. Alitalia Ford of Raleigh. Contacted the service dept and they said they would " clean " my engine. Not happy with that but was willing to try. They said they would call me two days ago to schedule appt and have yet to hear back. Been a loyal ford truck owner for 20 years and a small business owner in the Construction industry. This gets addressed by Ford immediately or I talk to news and every other contract I know across the country.

I purchased a 2016 Ford F350 Diesel and the brakes are horrible. I've been having problems where the pedal goes to the floor every so often and the anti lock system goes hay wire. It mainly happens when i'm getting on the freeway making a turn on the onramp not even touching my brakes. I took it into the local dealer which stated they could not find anything but rotors out of round and that my truck is too heavy for the brakes which is odd. The dealer is basically stating that my truck is a safety hazard to be on the road! I have a service body on the truck and it just has basic tools loaded in it. Anyhow the dealer stated that he brakes would not be covered under warranty. I stated I'm confused because isn't the truck covered for 3 years or 36K mile bumper to bumper? I guess the brakes are below the bumpers. The truck has 19K on it. I also have the same exact truck 2011 but 2 wheel drive and it has no brake issues. I contacted Ford to discuss why the dealer stated it wouldn't be covered and they stated they would call me back the next day. Well they did call just to state they would not cover brakes period because they consider them a wear item. It's sad that Ford has no concern for public safety nor the people that purchase their vehicles. I have 8 Ford Super Duties and 2 GMC 3500 Diesels. Gm takes care of everything period and Ford takes no responsibility. Because Ford won't warranty nor care to be concerned with the problem that the truck has I am left to turn this over to the company lawyer. I cannot drive a vehicle that is unsafe or as the dealer put it too heavy with the brakes it has to drive on the streets. Sad to see Ford is so weak to not stand behind its product...

To whom it may concern: I have been a loyal Ford customer for 32+ years and have bought all Ford products and vehicles all my life. I currently Lease a 2014 Ford F150. In April of 2016 I made a honest mistake and missed one payment not realizing I missed April 2016 payment until August 2016. Ford Credit reported the late payment to all three credit bureau causing serious damage to my credit accounts! I called Ford Credit when I Realized in August that I missed one payment in April to solve the problem. Ford Credit recommended that I do a lease extension of two months to bring the account current, which I was not happy about. I'm still paying off the ridiculous fees that I was charged for the lease extension! Ford Credit then recommended that I write a letter to the disputes department with the collections Department of the collection agency that handles the late payments, so I wrote a letter to the collection agency disputing the late payment. The collections agency ruled against me and refused to remove the late payment from my credit record! Now I am currently trying to refinance my home to make ends meet, and the late payment is still on my credit reports! Words can't tell you how angry I'am at Ford Motor Company for this kind of policy! Ford may have lost a loyal customer over one late payment and an honest mistake that I went over and above to try and solve or fix! Ford Credit customer service representatives were very rude and unprofessional in the manner of trying to solve this problem. My lease is up at the end of 2017 and it won't be soon enough! I want this late payment taken off my credit reports immediately! I've made every payment since April 2016 proving that all this was is a honest mistake! Thank you, Matthew Koch

I own a Ford Ecosport. One morning the car died in the middle of the road and the dashboard showed "Engine Malfunction". The car was towed to Ford N1 City. The service people decided that I have to pay half the expense for the repair. The reason was that I had a service that went over. What I fail to understand is: after the said service[that i went over], I took the car in by N1 City because of an oil leak, and they did not mention about payment[they normally tell you as you are booking-in the car].

Why bring up payment now, when I had brought in the car before no mentioned was made of payment. This how I get treated after the flipping car died in the middle of the road and sitting in the car for three hours waiting for it to be towed. And the service [that I was supposed pay], they didn't make me pay then because I explained to them that when I went to Zimbabwe the car was on 56000km, and, for the sake of the car, rather do the service when we come back. They understood, and didnt make me pay for the service. I suspect this is a case of xenophobia.

As a comparison, I drive a 2003 model Toyota, the car have not died in the middle of the road, never.

I purchased my very first Ford vehicle toward the end of 2015. It was a brand new 2016 Ford Explorer. I paid cash for this car and did not have to finance. I loved the look of this car. I have always bought GM cars, but decided to purchase a Ford. I love my car, however the tires are defective on this car. It has approximately 29, 000 miles on it and the tires are so bad, I have had to park this vehicle. The wires are coming out of the tires and it is unsafe to drive. A new car should have a longer life span then 29, 000 miles for it's tires. I have contacted the Ford Dealership in Knoxville, TN where I purchased it and cannot get anyone to call me back or help me with this problem. The customer service has always been great with GM and that is what I have been used too. The Ford customer service has been terrible. I can't get anyone to help.

Purchased tires at Bondy's Ford in Dothan Alabama did not purchase all 4 at same time, brought car in on Thursday, April 27th to be serviced and tires rotated since I was to travel on Friday, car drove funny when I got it back but didn't think anything could be wrong and during my travels the car started driving like riding a bull come to find out tire was coming apart so I had to change it and came to dealership today and they don't want to stand behind the products they sell, said I would have to purchase a replacement tire, that bull crap so I said I would contact Ford Motor Company and they agreed to replace that tire I believe they should have to replace all of them cause had that tire exploded it could have caused major damage to not just the car. This service department is in need of qualified service techs seems like every time I come to the service department I always have to come back due to something they have done or didn't do.