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Game Stores South Africa / Game.co.za
Game Stores South Africa / Game.co.za Customer Service Phone, Email, Contacts

Game Stores South Africa / Game.co.za
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www.game.co.za
www.game.co.za

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1.1 551 Reviews

Game Stores South Africa / Game.co.za Complaints Summary

10 Resolved
540 Unresolved
Our verdict: If considering services from Game Stores South Africa / Game.co.za with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Game Stores South Africa / Game.co.za reviews & complaints 551

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Newest Game Stores South Africa / Game.co.za reviews & complaints

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2:58 pm EDT
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Game Stores South Africa / Game.co.za - Product

Extremely pathetic service and I am pass being frustrated already. I purchased a stove in November 2023. In January 2024 the oven wouldn't work, I logged a ticket with them on 31st January and provided them with the necessary information. A week later there was no response I followed up with an email and no response so I called them. And according to...

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Game Stores South Africa / Game.co.za Price beat

Absolutely pathetic service from game. They have double standards and going against their word policy.

I have done a price beat of a item in the 29 Feb 2024 and till today I'm getting no feedback. I've been calling and chatting numerous of times. They are refusing to honor the price beat...

I've provided them with all the information and everything matches from. The competitor. But after 3 days they say my claim has been approved but they are not providing me with the coupon to purchase the item, as per their terms and conditions and rules on the website. They are breaching that.. They say a turn around time of 48 hours. But it's now been 5 days.. Their customer service agents are absolutely dreadful and no help at all... The competitor price of the item was r2000 and at game it's r4000.. Everything is up to date but they are stalling on giving me my price beat

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3:39 am EST
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Game Stores South Africa / Game.co.za - Purchased two phones from online store, paid for but not delivered since nov 2023

We purchased two phones from the Game online platform on the 13th of November 2023. money was debited from the account and statement of account reflecting the debit was sent to Game. They are now completely ignoring our emails and we still have not received our two phones. Last time we received communication was on the 10th of January from a Customer...

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Is Game Stores South Africa / Game.co.za legit?

Our verdict: Complaints Board's review suggests Game Stores South Africa / Game.co.za is mostly legit with an 73% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 1% caution is advised. Before engaging with Game Stores South Africa / Game.co.za, reviewing user feedback and how Game Stores South Africa / Game.co.za addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Game Stores South Africa / Game.co.za. Trust, but verify.

Game Stores South Africa / Game.co.za earns 73% level of Trustworthiness

High Trust Suggestion: Game Stores South Africa / Game.co.za evaluated with 73% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for Game Stores South Africa / Game.co.za. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Game.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Game.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Game Stores South Africa / Game.co.za's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 1% of 1 complaints being resolved.
  • We conducted a search on social media and found several negative reviews related to Game Stores South Africa / Game.co.za. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:54 am EST
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Game Stores South Africa / Game.co.za Deceiving information about online delivery

I ordered a parcel 10days ago and I haven't received it, they keep on postponing about delivery. This company is not ready for online delivery and it's costing us, was suppose to be done with what I needed to do and am not sure if there's quality now on your stuff. My order number [protected]. Am here in Carletonville and they say my order is in potchefstroom. I spoke to wumdrop and they keep on postponing

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Game Stores South Africa / Game.co.za Product and services

To whom it may concern I bought a 20in eclipse bicycle that didn't have all the parts mind u I bought this bicycle @ game jhb city 89 helen joseph st an I was told to look for assistance where the bicycles have been displayed so I went a sales assistant his name jojo short male dark I told him my daughter bicycle has missing parts he told me I should go home an come back with the bicycle coz what i'm showing him is false picture I mean the only thing that made to buy this bike is that i'm close to work so f*k y'll are disappointeing on of that there is a big tool that doesn't work but I was told it come with the bike if it doesn't work I should buy another one what's the whole point of buying that bike at game store an one thing to jojo the sales assistant we have problems leave ur problems at the door an try to be postive an be nice u pissed me off as a single mum trying to buy something for my daughter an u telling nonsense jojo pull up u socks leave ur attitude at the door

Claimed loss: R1199

Desired outcome: I need the saddle an small pin

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10:37 pm EST
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Game Stores South Africa / Game.co.za Failure to resolve query 1949374

It has been close to two montbs that I have reported a faulty Hi Sense fridge that I purchased online. My matter is being handled by your complains department who have since logged a credit return (Credit note-[protected]@[protected]) and I have been waiting for a replacement fridge as Hi Sense had authorized for the fridge to replaced. I have had to endure food getting spoiled and this had had huge financial implications for me as am constantly throwing away spoiled food. I have made nimerous attempts to directly engage Ms Ronell September via phone as she is one dealing with this matter but she is never available to take calls and the only means of commujicating with her is via email which she takes days to respond to.

Desired outcome: Replacement fridge be delivered before end of the week as the matter has dragged for far too long.

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Game Stores South Africa / Game.co.za 1.7 litre led kettle and game store in Jabulani Mall service.

I am writing this complaint on behalf of my sister, Constance Ndwandwe. She purchased the above mentioned kettle before she fell sick. Unfortunately the kettle malfunctioned and she needed to exchange it at Game in Jabulani mall but originally bought from Southgate mall. She came to Jabulani mall (Game) to exchange but was rudely told she wont be allowed to exchange as the kettle was bought in Southgate. I do not understand how this is possible as they are the same sore and the product is guaranteed for a year. What justifies this and how do you tell a sick woman that she must go back and exchange where she originally bought the product. She asked for a reason and was bluntly told this was due to the looting that happened in July. This is uphauling and the service in Jabulani mall (Game) is shameful.

Her number is, [protected]. She will be waiting for your call and get a way forward and an apology.

Desired outcome: Please contact her ([protected]) and get an apology and be allowed to exchange the kettle wherever she wants as it is within the guarantee.

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4:41 am EST
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Game Stores South Africa / Game.co.za HP laptop

I am so disappointed in the service i received from game wonderpark. I bought an HP laptop 4 days ago and it was ok on the 1st day. The following day the laptop showed a white line in the center which later disappeared. I thought maybe it was a wrong setting. Yesterday i used the laptop around 4 and it worked perfectly fine. An hour later when i got home the entire screen looked damaged. The laptop did not fall or hit anything and i was the only one who had it. I have since requested assistance from Game Wonderpark and the sales people including the manager refused to help saying its a physical damage and warranty doesn't cover it. I tried to explain its not physical damage however they were not willing to listen or understand.

The sales lady said unfortunately its a loss and a big one and there is nothing we can do.

Please advise i paid R5000 less than a week ago and its all down the drain and no one is willing to help at that store. Again i am saying there was no physical damage to that laptop.

I am beyond frustrated

Get Outlook for Android

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Game Stores South Africa / Game.co.za - 8kg hth chlorine

Dear Sir/Madam, I hope this message finds you well. I tried buying 5x 8kg hth chlorine at you Welkom Store yesterday afternoon. However, I am writing to bring to your attention an issue regarding the price displayed on the shelf and perplexed to note that your staff was not very helpful at all. What is displayed on your shelf are (two items – please...

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Game Stores South Africa / Game.co.za - Television

Deeply Disappointed in the manager and Game stores. Will never purchase there again. We had bought a TV Game Stores. We are very concerned about the TV. We had it for a few minutes at home and when we took the TV out and put it on it had a mark on the LCD. When we went to the Game Store in KWT the mark had spread. The screen was not cracked. The LCD wa...

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Game Stores South Africa / Game.co.za - Poor customer service & sickening behavior

Please note that I returned my WIFI router to Game Clearwater, the router works but is not performing as well as the new Huawei I bought, The first time I had to walk to the mall and wanted to return the router for a refund, I had to wait quite long to get any help. The return policy on the back of the slip does not indicate that the product must be...

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Game Stores South Africa / Game.co.za - Printer repair takes 11 weeks and still not returned

Dear Sir/Madam I am more than fed-up. I handed in the Epson Eco Tank L3150 printer more than 11 weeks ago on 15 Aug 2023. (see Screenshot attached above) The screenshot also confirms that the printer was previously booked in for repairs at Game Menlyn on 03 Apr 2023 for exactly the same problem! I am going on a ship cruise 09 Nov 2023 to Singapore...

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Game Stores South Africa / Game.co.za - Printer repair: 11 weeks later...

Dear Sir/Madam I am more than fed-up. I handed in the Epson Eco Tank L3150 printer more than 11 weeks ago on 15 Aug 2023. (see Screenshot attached above) The screenshot also confirms that the printer was previously booked in for repairs at Game Menlyn on 03 Apr 2023 for exactly the same problem! I am going on a ship cruise 09 Nov 2023 to Singapore...

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Game Stores South Africa / Game.co.za Service and delivery

Complete lack of service.

I made a purchase online for delivery and was told it would take 2-5 working days.

Now at the end of day 8, still no delivery and no idea when its going to be delivered.

No managers at Game are available to assist.

Lots of apologies but no service.

They can't even process the cancellation without issues.

Order number [protected].

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1:37 am EDT
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Game Stores South Africa / Game.co.za Bicycle

bought a bicycle online two months ago.

It was delivered on the 31st of July and the paddle came off on the 3rd August a few days later I requested a return as I am no longer interested as the quality is poor if it breaks within days off usage.

The lady asked if I could return it and I later responded telling her I cannot and she proceeded with arranging for collection, the item was collected on the 7th September and e every time I inquire on my refund request I get told that they're waiting for feedback from the store where or why is it taking two weeks for feedback from the store and why am I not being given feedback I have to follow up I'm sitting without a bike for my son or the money I paid for it.

Desired outcome: Refund.

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5:21 am EDT
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Game Stores South Africa / Game.co.za Laptops returned twice and still came back with same problems

I bought 2 Proline laptops for my kids last year November 2022. My kids always complained about losing internet connection and sound just disappears. I decided to take the laptops back to the Game Store in Canal Walk and they were sent away for repairs. After 21 days I received them back and they had the same issues and were still super slow and in addition to that the one charger came back broken. I then took it all the way back to Game Canal Walk which is 20km from where I live. They sent the laptops away once again and I had to wait another 21 working days. When I got them back the second time, the charger was replaced, but when I got home, after the kids had installed their games and tested them, the laptops were still super slow and staggering. Game just refuses point blank to give me a refund. I want a credit in the beginning and would have taken something else instead, but now with the terrible service, I don't want to buy from them again.

Desired outcome: I would like a refund and an apology please. I spent so much money on driving 40km at a time to return these laptops, it's the least Game can do.

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Game Stores South Africa / Game.co.za Order I made

I made online order one the 24th of August for a Fridge which was R3699.00, My order failed but the money was debited, An agent called me friday she said the issue will be fixed she will get back to me but nothing happened. Yesterday another agent called me to provide my Bank statement and she will get back to me she didn't. Today morning I went into store I spoke to another agent who told me that the agent who is busy with my case will call me after shes done with a customer I am still waiting. I just want the money back if this issue cant be fixed its been 3 days now still no changes.

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7:03 am EDT
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Game Stores South Africa / Game.co.za Triple billed for online order

I have bought a cardio machine for R2999 online the first order failed but I got billed then they told me they would refund me in two days so I decided to try the second time and it went through successfully. On the 16th August I received my goods but I was also surprised to learn that I got billed for the third time for the same order. No refund has been paid for this and following up but not getting any assistance

Desired outcome: Refund the two unlawful payments

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Game Stores South Africa / Game.co.za Purchase / dishonest

Good evening,

We recently purchased a TV from Game in Canal Walk. Since then we have not received an invoice or a statement? We have been over charged severely and didn’t agree to the amount, in fact we where told the TV would cost us R399 per month over 36months. NOT the case! We have been charged on a debit order R504 this month. What on earth. Also we see from the total on our Game card credit an amount of R7420 which is not what was agreed to either which was deducted for the TV.. in fact the TV was on Promotion firstly; secondly we took the last TV they had without a box which was on the display and was bubble wrapped by one of the employees.

I would like urgent clarity as someone has made a huge mistake here and I feel scammed to be completely honest with you.

Clearly someone has a serious issue with honesty and basic Math.

We look forward to hearing from you.

Super unhappy customer.

PS: His name is Sean, not James as stated on the card.

Regards,

Alexis and Sean Smith.

Desired outcome: Clear feedback and the price we where promised to be paying per month

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6:35 am EDT
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Game Stores South Africa / Game.co.za Laptop

I bought a laptop by your store in Heidelberg 09/04/2022 when we got the laptop I phoned your store in Heidelberg to ask them the password to get in to the laptop I hade to take it back

They unlock it after Maby an hour then it where full of movies and music I paid a full price for the laptop they said it where just on display but I think it where a lunch room toy its just over a year now I had to replace the hardrive just after the warranty where out and now they say the motherboard also went I’m not happy about this and I’m not going to leave it there can you please get back to me about what we must do paying for something R5000 and it had being used the sales person said that all the movies and music on it where putted there so customer could play with it so basically it where 2 ND hand when it was sold to me and after I paid and complaint nothing ells matter to them I where not happy about it but they also didn’t bother helping me again after how many times I went to your store at the mall and that to say when ever there where someone trying to help you

Kind regards

Louis Nortje

[protected]

Desired outcome: new laptop

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Game Stores South Africa / Game.co.za In-depth Review

Product Range: Game Stores South Africa offers a wide variety of products, catering to different interests and needs. They have an extensive range of brands available, ensuring customers have plenty of options to choose from. Additionally, they have a great selection of popular gaming consoles and accessories, making it a one-stop shop for gamers.

Pricing: Game Stores South Africa provides competitive pricing compared to other retailers. They regularly offer discounts and promotions, allowing customers to get the best value for their money. With their affordable prices, customers can enjoy their gaming experience without breaking the bank.

Customer Service: The customer support team at Game Stores South Africa is highly responsive and helpful. Whether you need assistance in-store or online, their knowledgeable staff is always ready to assist you. They go the extra mile to ensure that customers have a positive experience and find the products they need.

Online Shopping Experience: Game Stores South Africa's website is designed to be user-friendly, making it easy for customers to navigate and find what they're looking for. The search functionality is efficient, allowing customers to quickly locate specific products. They also offer secure payment options and a smooth checkout process, ensuring a hassle-free online shopping experience.

Delivery and Shipping: Game Stores South Africa prides itself on timely delivery. Customers can expect their orders to arrive promptly, and the products are packaged well to ensure they arrive in good condition. The availability of tracking information allows customers to stay updated on the status of their delivery.

Returns and Refunds: Game Stores South Africa has a clear return policy, making it easy for customers to understand the process. Returning products is hassle-free, and the efficiency of the refund process ensures that customers are promptly reimbursed for their returns.

Store Layout and Atmosphere: The stores are clean and well-organized, creating a pleasant shopping environment. Product displays and demos are readily available, allowing customers to try out and explore different options. Overall, the shopping experience at Game Stores South Africa is enjoyable and convenient.

Loyalty Program: Game Stores South Africa offers a loyalty program that rewards loyal customers. Customers can easily earn and redeem points, enjoying exclusive deals and offers. The loyalty program adds value to the overall shopping experience and encourages customer loyalty.

Community Engagement: Game Stores South Africa actively engages with the gaming community by sponsoring events and tournaments. They are involved in local gaming communities, fostering a sense of belonging and support. Additionally, they support charitable initiatives, demonstrating their commitment to making a positive impact.

Overall Satisfaction: Based on the factors mentioned above, Game Stores South Africa receives a high overall rating. Personal experiences and opinions confirm the positive aspects of the store. We highly recommend Game Stores South Africa to potential customers, as it offers a wide range of products, competitive pricing, excellent customer service, and a convenient shopping experience.

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Contact Game Stores South Africa / Game.co.za customer service

Phone numbers

+27 861 426 322 73 +27 80 033 3383 More phone numbers

Website

www.game.co.za

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