Game Stores South Africa / Game.co.za
Reviews and Complaints

I took my Sinotec 58` Netflix tv in for repairs to Kenilworth Centre, Cape Town on the 23 July. Screen was Black, but still had sound. This was within the warranty period that expires in Dec 2025.

After numerous phone calls to the Customer Service, I eventually got through on the 11 August, 19 x days later, just to be informed that the Service Provider that is supposed to fix my tv, have not done as assessment on it yet...

How the hell is this even possible when they give a 21 x day repair period.

Reference no [protected] refers...

I purchased an item on the 27 July 2022 and the expected delivery date was set for the 5 August 2022, I still haven't received the item and it's sitting on dispatched. When I contacted customer service they said that they are unable to track the item as the item wasn't in stock. Customer service then tried to contact the dispatcher but when she called them nobody answered. Delivery take long and they only do something when you contact them and try to get it sorted out. I'll never order anything from Game again.

Ordered a Telefunken 32inch online and everything went well, even received a notification of my due delivery date which was the 07 Aug. Received a call from the courier say they're delivering on the 4th, but since than it's been stories after stories. When I call the customer service about my order, they keep promising they will sort it out and call me back but that's it no call or whatsoever from them. I'm so gutted for ordering with them instead of always reliable Takealot, and this was my last order with them.☹️

Emmanuel Mbatha

Please note: Orders take forever to reach customers, when you speak to managers they say they will contact you and get some feedback. placed my order: 29th July - I bought a Defy washing machine from Macro - Received it on Tuesday 2nd August 16;45pm. I placed my oder for my Defy tumble dryer with Game on the same date, (Macro didn't have stock of the one I wanted so I ordered from game) and I am nothing but shocked in how my calls and messages were handled. Today (08/08/2022)I finaly reached Lazer Logistics, they adviced that game released the dryer on the 5th and this is now with the 3d party delivery service, so I contacted them ' Spoke to Derick (extremely profesional, very helpful) from My couriers, he adviced my machine is on the floor they take 2 days to deliver, the hold up was with Game. & so I still wait on my delivery.

GAME: Go check your reviews and you will find loads of people upset with this extremely poor service from Game. I will from now on rather wait til Macro has stock, they are far more professional than Game online shopping SA. Never again!

I ordered a dishwasher in July 2022 online. I waited a week for the delivery. When I wanted to open the wrapping I saw the dishwasher was damaged. It was obviously the courier company that damaged it. I reported it immediately. Now 3 weeks later I still have the damaged dishwasher. I phone to follow up twice a week, which is unacceptable. The only feedback I get it's been escalated.

Game Mamelodi Ref. [protected] this was bought in on the 4th July 2021. It stopped working around the end of June. we contacted your customer service centre. Emailed to them what our problem was. It took almost a week for us to get a correct answer. We were advised to take it back to Game Mamelodi. This TV was handed in on the 2nd July up to now we still can not get any answers from Game we have a repair Agreement. Have spoken to Margaret who says she can not get hold of the supplier's for a answer. This is very poor service for a big company like Game.

My cell Jenny is [protected] and the owner of the TV cell [protected] Zodwa

Sure this TV can be replaced. Looking forward to hear from you.

I have purchased a washing machine and still not received delivery thereof

I followed up on the matter and were told that the item has beem dispatched and that its with the courier company. I then followed up with the courier company by providing them with the waybill number. The courier company confirmed that they never received the item and that there is no tracking of the item on thier side. I then called the store again to advise and was told that they unable to locate the item. That made me furious and I requested a refund. They cant refund me until the item has been located. I am highly disappointed in the service and will never purchase anything from Game store online. I will fight my last breath until I receive my refund.

On the 1st of July 2022 I bought huggies gold nappies from game store Makhado it was on special 2 for 369. I have just opened the first pack and it is having factory fault the stickers that have to hold nappy keeps peeling off and I am very livid about this as it constantly messing my son's clothes if it was one I had be ok

The nappies are not in a good condition at all

Good day, Order [protected] was done on 10 July for a stove that I paid R4000 for. On 13 July I received a notification that the order was shipped and that delivery was expected to be received Sunday, 17 July. When I enquired about the delivery time I was told to expect delivery on Tuesday instead. On Tues I was told that the warehouse dispatched the item but the courier company never received it and now no one is willing to assist me in obtaining my order. I call at least 3 - 4 times a day and no one can help me. I requested that I fetch the stove myself but I keep getting told that they need to investigate the matter before I get my order. I am bearing the brunt of internal incompetency's. Very disappointing service from what I thought was a reputable company. Please assist!

Ordered and paid a No Brand Parker Mid Back Chair online on 22 June 2022. The expected delivery date was 29 June 2022.

Phoned Game on 7 July 2022 and received an email saying that my request was sent off to a senior team to ensure that you get prompt feedback.

Received an email from them again on 18 July 2022 saying that they are having technical issues with dispatching orders, our team is currently working on it. Please advise if you willing to wait or if you would like a refund.

I replied on the email asking how long I will have to wait. Received no feedback.

The service from Game is really poor. I still do not know if I will receive my order or not.

I bought a TV at Game in Baywest, Port Elizabeth 4 days ago. I realized that I am not satisfied with the product and wanted to exchange the 40inch TV set for a 43inch smart TV.

I am willing to pay the extra costs involved for the 43 inch tv.

When I returned the product, the manager said they do not exchange TV sets.

This has not been communicated with me when I purchased the TV, neither is the return policy stipulated on the slip.

According to the consumer rights the customer have at least 7 days to return or exchange a product, unless stated otherwise on the flip.

I bought a Defy washing machine 8kg online on the 17th of June, It was delivered on the 21st of June damaged, I emailed Game on the same with pictures. I have been calling them from that day, the person by the name Emily emailed me on the 27 saying the supplier said it wasn't their fault, the courier people said it's not their fault. I have been calling everyday and every time I'm told that the matter has been escalated, Emily is working from home, they are still waiting for feedback. it's been a month, the machine has not been collected and I am not getting anyone to help resolve the matter.

I need help I paid R5000 cash It may not be much for Game but it's a lot for me.

Thank you.

Makhosazane Ndlovu

Ordered it at 10 pm on Tuesday night online. Decided I didn't want it after reading reviews. No option to cancel order. Phoned 10am next day customer care and got know where. Sent email no response. They tell me U must wait till delivery guy comes and not sign for it and eventually I will be refunded after 10 days , who knows when. Can't go to store for refund for a phone that hasn't even come into my hands. Why must I go through this and have to wait for so long. Spoke to 3 very unhelpful agents, they promise to contact me back but never do. I have no correspondence back from them. I have spent an hour in calls to customer care pathetic service. Don't buy from game. Other stores you get instant refunds. This store is complete rubbish and regret buying from them. Request number 1385693

I just want my refund for an item I changed my mind which is in there warehouse.

Good day

In June 2021 in purchased a Trim Tech Lawnmawer and in August while still under warranty it stopped working. I returned it to store, I was told the motor is damaged, I then told them at Game Beacon Bay that I don't want to take it back, they changed the story and told me that it needs a service. I had to pay R900 after two months of owning and used it twice. I was told if it continues to give me problems I could return it.

They returned the Lawnmawer in February 2022, again in May 2022 the Lawnmawer started giving problems. I took it back to Game store Mthatha on the 14 May 2022. They told me that I need pay R600 for the Lawnmawer, I told them that I can't because it's still under warranty. I was then told that it's going to fixed free of charge.

In June I went to get the Lawnmawer or refund but I was told in store that they are waiting for the word from the supplier, on the 07 July 2022 I went to request the refund from the store manager who refused to refund me.

Up until today the 09 July 2022, 58 days after I have taken the store, I have not yet received my damaged/faulty Lawnmawer or refund. The Game policy is very clear that I should be getting my Item/product or refund within a period of 21 days.

Please help me by refunding me and repremand the store manager for Game Mthatha for failing to adhere to Company policy.

Regards

T. Mkatshane

Order an item a Samsung 32 inch tv on the 22/06

After numerous emails and phone calls I have been promised delivery. On the 08/07 still no delivery!

Customer service does not respond to emails after lying about delivery by the 08/07.

I would have got it sooner if I ordered from Samsung head Office in Korea!

Don't waste your time, buy from a company that provides service.

I ordered a washing machine and cancelled it minutes after I placed the Order on Monday 4/7/22.

It is now the 5th day and Game still has not refunded my MobiCred account due to their negligence and in the meantime I will be responsible for the interest on the amount paid to them.

I am sending e-mails everyday but they do not even bother to respond to my emails. I phoned their customer support who said they could not assist me as the matter is escalated to Head Office and after that they have no control over the transaction. They said I cannot phone head office directly and all I can do is wait for the refund.

User's recommendation: They are great if you buy but please do not try and cancel and wait for a refund.

3 weeks ago!

I handed in a TV to be sent for repairs.

I had to pay R350 cash

3 weeks later when I got really hot around my neck of total ignorance from this store and also after the company who was to receive the tv advise me to collect my R350 and my TV and he will make other arrangements because GAME also ignore them flat-out.

GAME took R350 cash -dumped my tv in a dark storeroom and assumed the problem will disappear.

They are disgusting incompetent and the customer service not fit for their job

They don't bother to reply or contact me or the company who questioned them when did they sent of for repairs. Useless and no respect for customers.

I have no other choice as to belief all negative comments 0n social media and star rating of 1. I would rate them 0 starts for customer care and service. This store urgently need awareness education and staff training for the job they are appointed.

They had the oddasity after I told them I will be on social media on all platforms to send me a sms message My repairs is back and ready for collection. Dear me it was n e v e r sent for repairs!

Good Morning

I bought a LOGIK Gas Heater in July 2021. It worked fine with no problems. In April 2022 when I decided to use it again, the knob that is used to turn the heater on was faulty. Every time I tried to turn it on, the gas would make a light spark but nothing further than that.

Because it was still under warranty, I took it back to Game (Kimberley, Northern Cape Province). At the complaints section, the lady asked one of the floor workers to check the heater. He then indicated to me that he cannot check the heater without Gas and asked me to return again with the gas bottle. I went back to Game the following day with Gas. The same guy checked the heater and saw that the knob was faulty and the heater would simply not switch on.

They then booked it in and told me to wait 21 working days. I waited for a month, much longer than the 21 days but no one contacted me. I then went to the store to query and they informed me that they cannot find it on the system but will contact me.

I received a message via sms the next day to say my heater is at the store and I can go fetch it. I fetched it on the Thursday. I only tested it on the Friday but it still did not work. I must also mention that Game did not return the heater with all the parts (the back round part where the gas canniser goes in was missing)

I returned to Game on the Saturday with the Gas bottle. 2 of the guys checked it and indicated that it was still faulty. I then told them that they must please exchange for a new one but they indicated they out of stock. The floor worker then went to another women to tell her that they should refund me as the heater is not working

This women was so rude and disprespectful. She said she has her heater for 5 years and hers still work. She then played around with the knob and the heater went on. I then told her that the heater is faulty and it will switch off any minute. She then start telling me that its working and nothing wrong with it.

She then left and the heater went off. I tried calling customer care while I was as the store who told me they should book it in again. I then said that I cannot wait another month for my heater as we are currently in the middle of winter.

Another guy (im not sure if its the store manager said there is nothing they can do but book it in. I then refused and told them they must replace it or give my money back. He then once again took it to the back to check it again.

Again 2 guys checked the heater and it refused to work.

By then I had reached my wits end and told them to just give back the heater and gas and I would go fix it somewhere else

2 of the staff members at Game Kimberley were extremely rude and disrespectful . They made me feel as if I was lying. They refused to grant me proper customer service and treated my like a criminal.

I am very disappointed. As it is Game is losing many customers. It was the end of the month and the store was so quiet.

Manager and Hisense supervisor's attitude. Game store at Richards Bay on Sunday the 3rd of July 2022. We bought a Hisense TV on Saturday on the 2nd. When we plugged it at home we found out that it's has a crack. We really don't know what's happened. We decided to take back the TV to Richards Bay (Game Store). Woooow the lady that deals with the Hisense appliances she gave us attitude. We ended up arguing... what a poor service we received at Game store. We asked for a manager or supervisor... The manager was in the seen as we were arguing with the Hisense lady. The Store manager told us that he can't interfere in something he don't even know so that's is why he keeps quite while we were arguing with the attitude girl. They said we must throw the TV in the trash. Mind you brand new TV that's we bought with R10 999.

Game store at Richards Bay on Sunday the 3rd of July 2022. We bought a Hisense TV on Saturday on the 2nd. When we plugged it at home we found out that it's has a crack. We really don't know what's happened. We decided to take back the TV to Richards Bay(Game Store). Woooow the lady that deals with the Hisense appliances she gave us attitude. We ended up arguing...what a poor service we received at Game store. We asked for a manager or supervisor... The manager was in the seen as we were arguing with the Hisense lady. The Store manager told us that he can't interfere in something he don't even know so that's is why he keeps quite while we were arguing with the attitude girl. They said we must throw the TV in the trash.Mind you brand new TV that's we bought with R10 999.