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Terrible service delivered and communication
If i could give zero stars I would, the one star is even too good. Ordered a new fridge more than a month ago at full price and they sent me a damaged display. I asked for a replacement or discount they took ages to decide on a resolution and eventually collected the fridge after me waiting weeks. Still haven’t delivered a new fridge. Don’t respond to emails. They act MIA like a fricken scammer. Is this a big store or a joke. Don't ever buy anything from them literally. They don’t deserve our support or money. Terrible franchise. My worst purchase experience ever. I keep emailing them to say how much money its costing me to eat out everyday and they couldn’t care less to resolve the dispute fast.
Recommendation: Do not buy anything from them, i would literally pay more and buy at a store that values their customers unlike this store.
HP laptop
I am so disappointed in the service i received from game wonderpark. I bought an HP laptop 4 days ago and it was ok on the 1st day. The following day the laptop showed a white line in the center which later disappeared. I thought maybe it was a wrong setting. Yesterday i used the laptop around 4 and it worked perfectly fine. An hour later when i got home the entire screen looked damaged. The laptop did not fall or hit anything and i was the only one who had it. I have since requested assistance from Game Wonderpark and the sales people including the manager refused to help saying its a physical damage and warranty doesn't cover it. I tried to explain its not physical damage however they were not willing to listen or understand.
The sales lady said unfortunately its a loss and a big one and there is nothing we can do.
Please advise i paid R5000 less than a week ago and its all down the drain and no one is willing to help at that store. Again i am saying there was no physical damage to that laptop.
I am beyond frustrated
Get Outlook for Android
Recommendation: Dont buy electronics from Game
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Pros
- Wide product range
- Competitive pricing deals
- Nationwide store presence
- Online shopping convenience
- Price Beat Guarantee policy
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Cons
- Limited high-end electronics range
- Inconsistent customer service quality
- Price competitiveness with online retailers
- Narrower product variety than global chains
Game Stores South Africa / Game.co.za Complaints 554
Bad client service
Mt grandmother purchased a heater on the 6th of June,it broke and was returned to the store on the 22nd of June. Game Jabulani mall branch (Steven) said it will be fixed and will be returned after 21 days. Today 9/8/2024 I returned to the store to enquire about this as I had not gotten any communication from them, only to find out that it was not even...
Read full review of Game Stores South Africa / Game.co.zaGame at [protected]@Carnival service and delivery service
We bought a Defy gass stofe from Game on Saturday 21 July 2024. It was delivered on Tuesday 24 July. As I opened it the top was bended. We went back to the Game store on Thursday 26 July where they said they'll replace it. On Sunday 28 July they've collected the stofe and till today, 30 July 18:25, we are still struggling to get our stofe from them. The stofe must come from head office as they don't have stock in store. Monday the delivery would take place between 12h00 and 18h00... nothing. Today, Tuesday the same thing and yet we still haven't received anything.
Defy 5 Burner New York Series Gas Cooker DGS902.
Heinrich Swartz
[protected]
Claimed loss: Had to cancel appointments to sit and wait for deliveries that never happened and pay for something expensive that we still didn't receive
Desired outcome: We would rather like a refund on the stofe as it's been more than a week since we've paid for something that we don't have.
Confidential Information Hidden: This section contains confidential information visible to verified Game Stores South Africa / Game.co.za representatives only. If you are affiliated with Game Stores South Africa / Game.co.za, please claim your business to access these details.
Game Jubilee mall Hammanskraal
I was at game Jubilee mall in Hammanskraal. On the 23/07/24. The staff ignore customers. One must walk around looking for assistance. The security guards at the door were very rude when I addressed my dissatisfaction about me leaving my bag at the parcel counter when i use it to carry my phone and wallet. One of the security guards when as far as telling me that if I'm not happy I must look for other shops to go to. It is not the first time Im receiving bad service from this store
Confidential Information Hidden: This section contains confidential information visible to verified Game Stores South Africa / Game.co.za representatives only. If you are affiliated with Game Stores South Africa / Game.co.za, please claim your business to access these details.
It's clear you've had a terrible experience. Being ignored by staff and treated rudely by security is no way to treat a customer. You need to take this up with the store's management directly and make sure they understand your frustration. Demand to speak with someone in charge and make it clear that this kind of service is not acceptable. Don’t let them brush you off — stand your ground and insist they address your concerns. You deserve to be treated with respect and courtesy. Stay strong and make sure they know you're serious about getting the service you deserve.
Is Game Stores South Africa / Game.co.za Legit?
Game Stores South Africa / Game.co.za earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Game Stores South Africa / Game.co.za. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Game.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Game.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Game Stores South Africa / Game.co.za as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
However ComplaintsBoard has detected that:
- While Game Stores South Africa / Game.co.za has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 554 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Game Stores South Africa / Game.co.za. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Trolley service
Today Saturday the 30th March 2024. I Mrs Makhathini BV Game store regular customer, I bought lots of items at Game store Phuthaditjhaba, I took a bigger trolley because I bought lots of items. On my way out trolley attendant requested to accompany me, I told him that I don't have money to pay him, because I know they demand money if they accompany customers. On my way out another drunk trolley attendant followed me and grabbed the trolley on my hand and said, he must bring back the trolley to the store. I told him that I need to buy other stuff at Spar before I can to to the car. He shouted and denied me to push my trolley and said I must look for another trolley, he's responsible for game trolleys. With the help of security guard at the mall I decided to go back to the shop to report the matt9. At Game store Phuthaditjhaba they told me that trolley manager is not on duty, I must come back on Tuesday when he's back to work.
Desired outcome: The trolley guy at Phuthaditjhaba should be expelled due to his unapologetic behavior and disregard for customers using game store trolleys, which could lead to safety concerns and spread to other customers.
Confidential Information Hidden: This section contains confidential information visible to verified Game Stores South Africa / Game.co.za representatives only. If you are affiliated with Game Stores South Africa / Game.co.za, please claim your business to access these details.
Product
Extremely pathetic service and I am pass being frustrated already. I purchased a stove in November 2023. In January 2024 the oven wouldn't work, I logged a ticket with them on 31st January and provided them with the necessary information. A week later there was no response I followed up with an email and no response so I called them. And according to...
Read full review of Game Stores South Africa / Game.co.zaPrice beat
Absolutely pathetic service from game. They have double standards and going against their word policy.
I have done a price beat of a item in the 29 Feb 2024 and till today I'm getting no feedback. I've been calling and chatting numerous of times. They are refusing to honor the price beat...
I've provided them with all the information and everything matches from. The competitor. But after 3 days they say my claim has been approved but they are not providing me with the coupon to purchase the item, as per their terms and conditions and rules on the website. They are breaching that.. They say a turn around time of 48 hours. But it's now been 5 days.. Their customer service agents are absolutely dreadful and no help at all... The competitor price of the item was r2000 and at game it's r4000.. Everything is up to date but they are stalling on giving me my price beat
Confidential Information Hidden: This section contains confidential information visible to verified Game Stores South Africa / Game.co.za representatives only. If you are affiliated with Game Stores South Africa / Game.co.za, please claim your business to access these details.
Purchased two phones from online store, paid for but not delivered since nov 2023
We purchased two phones from the Game online platform on the 13th of November 2023. money was debited from the account and statement of account reflecting the debit was sent to Game. They are now completely ignoring our emails and we still have not received our two phones. Last time we received communication was on the 10th of January from a Customer...
Read full review of Game Stores South Africa / Game.co.zaDeceiving information about online delivery
I ordered a parcel 10days ago and I haven't received it, they keep on postponing about delivery. This company is not ready for online delivery and it's costing us, was suppose to be done with what I needed to do and am not sure if there's quality now on your stuff. My order number [protected]. Am here in Carletonville and they say my order is in potchefstroom. I spoke to wumdrop and they keep on postponing
Product and services
To whom it may concern I bought a 20in eclipse bicycle that didn't have all the parts mind u I bought this bicycle @ game jhb city 89 helen joseph st an I was told to look for assistance where the bicycles have been displayed so I went a sales assistant his name jojo short male dark I told him my daughter bicycle has missing parts he told me I should go home an come back with the bicycle coz what i'm showing him is false picture I mean the only thing that made to buy this bike is that i'm close to work so f*k y'll are disappointeing on of that there is a big tool that doesn't work but I was told it come with the bike if it doesn't work I should buy another one what's the whole point of buying that bike at game store an one thing to jojo the sales assistant we have problems leave ur problems at the door an try to be postive an be nice u pissed me off as a single mum trying to buy something for my daughter an u telling nonsense jojo pull up u socks leave ur attitude at the door
Claimed loss: R1199
Desired outcome: I need the saddle an small pin
Failure to resolve query 1949374
It has been close to two montbs that I have reported a faulty Hi Sense fridge that I purchased online. My matter is being handled by your complains department who have since logged a credit return (Credit note-[protected]@[protected]) and I have been waiting for a replacement fridge as Hi Sense had authorized for the fridge to replaced. I have had to endure food getting spoiled and this had had huge financial implications for me as am constantly throwing away spoiled food. I have made nimerous attempts to directly engage Ms Ronell September via phone as she is one dealing with this matter but she is never available to take calls and the only means of commujicating with her is via email which she takes days to respond to.
Desired outcome: Replacement fridge be delivered before end of the week as the matter has dragged for far too long.
1.7 litre led kettle and game store in Jabulani Mall service.
I am writing this complaint on behalf of my sister, Constance Ndwandwe. She purchased the above mentioned kettle before she fell sick. Unfortunately the kettle malfunctioned and she needed to exchange it at Game in Jabulani mall but originally bought from Southgate mall. She came to Jabulani mall (Game) to exchange but was rudely told she wont be allowed to exchange as the kettle was bought in Southgate. I do not understand how this is possible as they are the same sore and the product is guaranteed for a year. What justifies this and how do you tell a sick woman that she must go back and exchange where she originally bought the product. She asked for a reason and was bluntly told this was due to the looting that happened in July. This is uphauling and the service in Jabulani mall (Game) is shameful.
Her number is, [protected]. She will be waiting for your call and get a way forward and an apology.
Desired outcome: Please contact her ([protected]) and get an apology and be allowed to exchange the kettle wherever she wants as it is within the guarantee.
8kg hth chlorine
Dear Sir/Madam, I hope this message finds you well. I tried buying 5x 8kg hth chlorine at you Welkom Store yesterday afternoon. However, I am writing to bring to your attention an issue regarding the price displayed on the shelf and perplexed to note that your staff was not very helpful at all. What is displayed on your shelf are (two items – please...
Read full review of Game Stores South Africa / Game.co.zaTelevision
Deeply Disappointed in the manager and Game stores. Will never purchase there again. We had bought a TV Game Stores. We are very concerned about the TV. We had it for a few minutes at home and when we took the TV out and put it on it had a mark on the LCD. When we went to the Game Store in KWT the mark had spread. The screen was not cracked. The LCD wa...
Read full review of Game Stores South Africa / Game.co.zaPoor customer service & sickening behavior
Please note that I returned my WIFI router to Game Clearwater, the router works but is not performing as well as the new Huawei I bought, The first time I had to walk to the mall and wanted to return the router for a refund, I had to wait quite long to get any help. The return policy on the back of the slip does not indicate that the product must be...
Read full review of Game Stores South Africa / Game.co.zaPrinter repair takes 11 weeks and still not returned
Dear Sir/Madam I am more than fed-up. I handed in the Epson Eco Tank L3150 printer more than 11 weeks ago on 15 Aug 2023. (see Screenshot attached above) The screenshot also confirms that the printer was previously booked in for repairs at Game Menlyn on 03 Apr 2023 for exactly the same problem! I am going on a ship cruise 09 Nov 2023 to Singapore...
Read full review of Game Stores South Africa / Game.co.zaPrinter repair: 11 weeks later...
Dear Sir/Madam I am more than fed-up. I handed in the Epson Eco Tank L3150 printer more than 11 weeks ago on 15 Aug 2023. (see Screenshot attached above) The screenshot also confirms that the printer was previously booked in for repairs at Game Menlyn on 03 Apr 2023 for exactly the same problem! I am going on a ship cruise 09 Nov 2023 to Singapore...
Read full review of Game Stores South Africa / Game.co.zaService and delivery
Complete lack of service.
I made a purchase online for delivery and was told it would take 2-5 working days.
Now at the end of day 8, still no delivery and no idea when its going to be delivered.
No managers at Game are available to assist.
Lots of apologies but no service.
They can't even process the cancellation without issues.
Order number [protected].
Bicycle
bought a bicycle online two months ago.
It was delivered on the 31st of July and the paddle came off on the 3rd August a few days later I requested a return as I am no longer interested as the quality is poor if it breaks within days off usage.
The lady asked if I could return it and I later responded telling her I cannot and she proceeded with arranging for collection, the item was collected on the 7th September and e every time I inquire on my refund request I get told that they're waiting for feedback from the store where or why is it taking two weeks for feedback from the store and why am I not being given feedback I have to follow up I'm sitting without a bike for my son or the money I paid for it.
Desired outcome: Refund.
Laptops returned twice and still came back with same problems
I bought 2 Proline laptops for my kids last year November 2022. My kids always complained about losing internet connection and sound just disappears. I decided to take the laptops back to the Game Store in Canal Walk and they were sent away for repairs. After 21 days I received them back and they had the same issues and were still super slow and in addition to that the one charger came back broken. I then took it all the way back to Game Canal Walk which is 20km from where I live. They sent the laptops away once again and I had to wait another 21 working days. When I got them back the second time, the charger was replaced, but when I got home, after the kids had installed their games and tested them, the laptops were still super slow and staggering. Game just refuses point blank to give me a refund. I want a credit in the beginning and would have taken something else instead, but now with the terrible service, I don't want to buy from them again.
Desired outcome: I would like a refund and an apology please. I spent so much money on driving 40km at a time to return these laptops, it's the least Game can do.
Order I made
I made online order one the 24th of August for a Fridge which was R3699.00, My order failed but the money was debited, An agent called me friday she said the issue will be fixed she will get back to me but nothing happened. Yesterday another agent called me to provide my Bank statement and she will get back to me she didn't. Today morning I went into store I spoke to another agent who told me that the agent who is busy with my case will call me after shes done with a customer I am still waiting. I just want the money back if this issue cant be fixed its been 3 days now still no changes.
About Game Stores South Africa / Game.co.za
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Overview of Game Stores South Africa / Game.co.za complaint handling
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Game Stores South Africa / Game.co.za Contacts
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Game Stores South Africa / Game.co.za phone numbers+27 861 426 322 73+27 861 426 322 73Click up if you have successfully reached Game Stores South Africa / Game.co.za by calling +27 861 426 322 73 phone number 25 25 users reported that they have successfully reached Game Stores South Africa / Game.co.za by calling +27 861 426 322 73 phone number Click down if you have unsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 861 426 322 73 phone number 47 47 users reported that they have UNsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 861 426 322 73 phone numberCall Center+27 80 033 3383+27 80 033 3383Click up if you have successfully reached Game Stores South Africa / Game.co.za by calling +27 80 033 3383 phone number 6 6 users reported that they have successfully reached Game Stores South Africa / Game.co.za by calling +27 80 033 3383 phone number Click down if you have unsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 80 033 3383 phone number 18 18 users reported that they have UNsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 80 033 3383 phone numberGame Sure Extended Warranty+27 80 000 4445+27 80 000 4445Click up if you have successfully reached Game Stores South Africa / Game.co.za by calling +27 80 000 4445 phone number 0 0 users reported that they have successfully reached Game Stores South Africa / Game.co.za by calling +27 80 000 4445 phone number Click down if you have unsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 80 000 4445 phone number 9 9 users reported that they have UNsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 80 000 4445 phone numberGame Sure Extended Warranty+27 86 100 2233+27 86 100 2233Click up if you have successfully reached Game Stores South Africa / Game.co.za by calling +27 86 100 2233 phone number 5 5 users reported that they have successfully reached Game Stores South Africa / Game.co.za by calling +27 86 100 2233 phone number Click down if you have unsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 86 100 2233 phone number 12 12 users reported that they have UNsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 86 100 2233 phone numberGame Store Card & RCS Enquiries+27 31 302 8991+27 31 302 8991Click up if you have successfully reached Game Stores South Africa / Game.co.za by calling +27 31 302 8991 phone number 13 13 users reported that they have successfully reached Game Stores South Africa / Game.co.za by calling +27 31 302 8991 phone number Click down if you have unsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 31 302 8991 phone number 20 20 users reported that they have UNsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 31 302 8991 phone numberHead Office+27 31 534 5700+27 31 534 5700Click up if you have successfully reached Game Stores South Africa / Game.co.za by calling +27 31 534 5700 phone number 2 2 users reported that they have successfully reached Game Stores South Africa / Game.co.za by calling +27 31 534 5700 phone number Click down if you have unsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 31 534 5700 phone number 7 7 users reported that they have UNsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 31 534 5700 phone numberDurban+27 11 776 4600+27 11 776 4600Click up if you have successfully reached Game Stores South Africa / Game.co.za by calling +27 11 776 4600 phone number 5 5 users reported that they have successfully reached Game Stores South Africa / Game.co.za by calling +27 11 776 4600 phone number Click down if you have unsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 11 776 4600 phone number 11 11 users reported that they have UNsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 11 776 4600 phone numberGauteng+27 21 935 7800+27 21 935 7800Click up if you have successfully reached Game Stores South Africa / Game.co.za by calling +27 21 935 7800 phone number 7 7 users reported that they have successfully reached Game Stores South Africa / Game.co.za by calling +27 21 935 7800 phone number Click down if you have unsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 21 935 7800 phone number 11 11 users reported that they have UNsuccessfully reached Game Stores South Africa / Game.co.za by calling +27 21 935 7800 phone numberCape Town
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Game Stores South Africa / Game.co.za emailsservice@game.co.za100%Confidence score: 100%Support
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Game Stores South Africa / Game.co.za address9th Floor, North Tower, Liberty Towers (formerly BP Centre), 214 Samora Machel Street (previously Aliwal Street), Durban, South Africa
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Game Stores South Africa / Game.co.za social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 01, 2024
Most discussed Game Stores South Africa / Game.co.za complaints
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