Hertz
Reviews and Complaints

I arrived in Tampa Florida airport for a much overdue vacation with my family. The hone we rented was located over an hour from the airport. I had rented a vehicle with Hertz and paid in advance. The suv was picked up and we heading to our destination. We stopped at Walmart to do food shopping for our family and when I returned to the rental car I found live roaches in the vechile. They Were everywhere. There was also evident roach dropping's and eggs. We sat outside of Walmart with all suitcase on the pavement and kids in 93 degree weather for over two hours. We were advised by Hertz to drive the Infested vehicle back to the airport that was now 40 minutes away.

Have never been so irritated, angry or outraged as I was trying to rent a car at Detroit Airport Hertz. Arrived by bus at reservation counter to be # 25 in line. Only two Agents, slower than slow. Having now after 25 minute I am #3 in line when I was pulled out use the interactive phone reservation action. A gentleman I am staring out starts asking me all the questions I submitted with my Reservation. Then the fun started with the camera. "Show me yoir DL, wait, little up, little down, little left, right, back." Same roitine with Credit Card. I have now been in the Hertz Office an hour. Now the up selling, Satellite radio, GPS, Insurance, all of which I had declined when I made the rerervation. NOW we reserved an SUV. Your guy nw try's to rent me. Firs I own a Jaguar and second why who'll I get a standard SUV waist ing more of my time trying to rent me A Jag? Now I am now fuming, all I wanted was my fuc—ing car. Finally, get to car. It is dirty, Seats soiled. Having now gotten our dirty car we try to leave and are about 25 cars back. from the gate. Another 25 minutes. Bottom line, sr ice terrible, procedure Disgraceful and to spen an hour and 30 mi utes to rent a prepaid pre reserved car, I am so done with HERTZ. And BTW. No Walk around. If car as scratched, dinged, how would you take it to an renter? Stupid? An absolute disgrace. Lots of other choices. Never ever again.

Last week I was going to rent a car. Thank goodness I called Wed. 8/8 to confirm the reservation as they did not have anything on file. They connected me to Chris District Manager, he could not help me.
Today 8/16/18 I was going to try and rent again. I have a mother who was at the service area-wheelchair. I walked 2 blocks to Hertz and they couldn't help me. There was no customer service. The credit card was in both my mom and my name. It was my mom car and I was the Driver. There was nothing they could do. You post on the walls equalness of age, race, gender etc. But I felt as for my mother discrimination as I was trying to help her get her car fixed and Hertz was fully aware of the information credit card, license etc. So I had to walk back 2 blocks to the dealership with no car. I mentioned to Chris so I need to go to Enterprise, and he explained I guess that is what you will have to do. There was one woman working that office and you had four customers waiting. There are policies, but also there is customer service that you have to see how you can help the customer as there is competition right around the corner. I will never and will tell friends and family never to rent from Hertz again. Thank you I had spoke to David Regional Manager that Chris kept making it difficult to talk to him.

Dear Sir/Madam,

The case is known under Reference No. [protected] referring to Rental Agreement No. [protected]

In principle the case is very simple. I rented a car through the car rental broker eDreams for the period from July 5 through July 15, 2018 to be collected at Bilbao Airport. I had taken out a full protection car insurance through the car rental broker.

At Bilbao airport the Dollar representative tried to sell me a car insurance as well. I told her that I did not want to take out another insurance. See verified through my file that I indeed was insured and agreed that I did not need another insurance. No further information about insuranes was exchanged.

For some unknown reason she still put the insurance charge on the rental record. When I questioned her about the amounts on the rental record, she told me that the amounts were just guarantee amounts wich would be returned to me upon proper return of the car. To me the latter made sense as the insurance policy I had taken out clearly states: "Please note that you will still need to leave a deposit with the car rental company when you pick up the rental vehicle".

When I came home from my holidays it appeared that Hertz de Espana SA had charged my credit card on July 15, 2018 for an amount of € 531, 13 without even sending me an invoice. I only got the invoice on August 7, 2018, after exchanging several emails and more than 3 weeks after my credit card had been charged.

I have exchanged several emails with the customer service department in Spain but to no avail. They seem to refuse to consider my arguments and keep saying you signed the rental record, ignoring the (incorrect) information I was given about the amounts on the rental record by the Dollar representative at Bilbao airport.

In conclusion I had taken out a full protection car insurance already and did not need another car insurance, which I have clearly stated to the Dollar representative at Bilbao Airport and I was given incorrect information about the meaning of the amounts on the rental record, which I signed in good faith.

I would appreciate your mediation in the above as I seem to be at loggerhead with the customer service department in Spain. If you need further information please let me know.

Thank you very much.

Yours sincerely
Henk Herikhuisen
henk.[protected]@hotmail.com
telephone 00 31 [protected]

We are trying to rent a car from you. We do not have a credit card. My daughter is giving the rental as a gift so we can all be together for my grandsons USMC graduation. We have driver license. SHE will be paying for it and presenting her credit card at the rental counter in Savannah. This is NOT good enough for you! WHY? You are ruining a whole family get together so we can see our grandson, son and nephew graduate from the United States Marine Corp. We have booked flights and hotels that can not be changed. My daughter, who is also renting a car, would put the car in her name and add us as drivers. However, we were told over and over today it does not matter we can not drive the car off the lot...even as added drivers! She would have to do that and give us the car down the road. This is not logical by ANY stretch of the imagination!
What is the matter with you people? The car is paid for, a deposit will be left. We will present our licenses. We WILL be driving the car. YOU are out NOTHING! We are supposed to leave on Tuesday...what the hell do we do now?

I was given a reservation for a SUV but the manager was not there that day during pick up supposedly but I could. It locate my driver's lic and the office was closing fast. Maria the costumer service staff was rude, made discriminatory remarks to my son & myself! She didn't rent us the SUV instead drove us away! She was mean & didn't follow the Hertz Code of Ethics! She does not deserve to work in customer based company like Hertz! I lost a. I lost a business appointment an hour & 15 minutes away from home that day. It was supposed to be a "business and pleasure" trip.

Worst rental experience EVER! 1. Credit card kept declining--they were holding 586.00 instead of [protected] plus 200 deposit) is what I was told--had to have money transferred to rent car-because they would not take cash or split between 2 cards-had the hold been for correct amount-386-there would have been no issue--took almost an hour an a half to settle it--the extra money being held was problematic-We signed up for an additional driver-I confirmed numerous times-13.50 a day up until 94.50-as stated --per car rental--she said yes-maximum 94.50--would be charged total--upon returning car we were charged 148.50 (11 days x 13.50 and additional taxes-when I questioned charge the person at return desk in Minneapolis said the info I was given was incorrect-if she had been there she would have told me no maximum -you pay for every day--and went back to her work -she was so incredibly RUDE! When I left the rental counter on day one the person highlighted 186.15-and said this is your final cost-when returning car-your card has a 386 hold on it-but 200 will drop off when car is returned---Only to find out she held 585---and upon returning the car we were charged 386--this was a huge hit to our budget---We never would have added an extra driver if we knew it would ultimately cost twice the amount we were told at counter---so what we were told repeatedly would be 94.50 MAX ended up to be almost 200.00---The only compact available was a bottom of the line Hyundai Accent--dirty on the inside and NO cruise control---really bottom of the line--I rent compacts often as did others we traveled with---no compact cars are as bottom of the line---when we asked about upgrading to a larger car as there were many available they said it would be an additional 786 above what we had paid--I asked are you sure---because looking at rates a mid-size or intermediate is about 65 to 70 more for 11 days total---they said no what I paid when booking car plus 786 would be the charge---so 1522 for an intermediate car---seemed a bit outrageous---so we were stuck with a sub compact--bottom of the line car---we weren't asking for a free upgrade-just a decent car for 11 days---I feel like Hertz basically stole money from us---and people working at counter don't care about customer service--because if you reserved a car-and paid your hands are tied--you can't be refunded--so you are stuck--awful experience---

I did not encounter a problem until I learned the credit card I had on file had been used in VA therefore Capital one close that account an issued me another credit card which would take 3-5 business days. I immediately call Thrifty to give them another card because I needed to extend my care rental. The lady explain she could not take a new card via phone or extend the rental. She stated I would have to return to Love Field (Thrifty) to update the information and add another card. I went into Thrifty on Sunday and spoke with Anant . I told Avant what happen and he told me he could not accept a new card until the account was closed. He said he would note the account and I could keep the car until Monday 8/6. I asked him again was he sure it would be ok. Anant assured me everything was fine because he made notes in the account. Anant went on to tell me to go on line and joint the club because I can receive free car rental. Because Anant customer service was outstanding I ask him to spell his name so I can give him good marks on the survey. Anant wrote his name and his coworker Jim on my rental agreement. I left the Thrifty with no worries because I was sure Anant had solved the issues when I left there on Sunday. Well a few days later I received a recorded message stating the car was 4 days pass due and it was URGENT that I return the care Immediately. The message were left in the late evening therefore making it impossible to contact them because of the conflicts in our schedule. On Friday 8/3 morning I went to work late so I could call the number left on the voicemail. Shortly after 8:00 AM I call the Vehicle Control Department and spoke with AL. I explained to Al that I had been into Thrifty on Sunday and Anant had made notes in the account and told be he could not add a new card but I was good to keep the car until 8/6. Al went on to explained what I needed to do which was return to Thrifty and have them to correct the rental agreement. I explained to Al that it was one young lady in the office from my observation was extremely rude. Al ask me to call from Thrifty if they refuse to update the account. I did what was asked of me and return to Thrifty. I park the car so it would interfere with the day to day operation but as I was rudely asked upon entrance by Karen was this my personal car. I politely said no. As waited in line I was hoping that I was not going to get her to assist me with my problem. Well I got Karen. . I began to explain to Karen the situation and she said I do not care what they said on Sunday that I could not keep the car. I ask her to read the notes that was left my Anant, Avant was working with a customer but I ask the young lady why don't you read the notes and honor was told to me. Instead going back and forward with Karen I said let me step out of line and let you help the next customer so your line will continue move forward. I step out of line call Al. I got back in line and told Karen Al from the controller's office would like to speak with you. She gave me a horrible stare but took the phone. AL and Karen had a conversation shortly after Karen handed the phone back to be with Al still on the phone. Al told me that Karen would update my account. Karen began to rudely tell me she had to close out first account and reopen another account. I said that will be fine as long as I am getting the same weekly rate. As long as she was talking with Al she use a pleasant voice but the as soon as soon as Al was off the phone she became her rude self. Before hanging up Al told me Karen will update the account. Karen began to explain she had to close out the current account and reopen another account for the remaining days. I said fine as long as you are using the same weekly rate. She said in now what is her normal rude voice with me is I cannot honor the same rate I ask for her manager again in which I learned she lied because her manager was there the entire time. Because of the treatment and the run around I call the Controller's Office and this time spoke with Ashley. Prior to Ashley getting on the phone Karen manager Solomon was not going to honor the current rate of my rental. I ask Solomon why was I not given the manager when I asked for one. I also asked why would you not talk to the person whom enter the notes and told me all the wrong information prior to you letting him leave. By the time I was talking with Ashley I as in tears. I was hungry, tired and felt not human to be treated the way Karen and Solomon treated me .After Ashley spoke with Solomon he update the account but his too behavior toward me left a bad taste in my mouth, I told him and Karen need training if they are going to continue to work with the public. Solomon charge my credit card incorrectly. He charge my credit card $672.00 and my Statement of charges says $598.27. I will dispute this charge. Not Only do I get the WORST treatment /Poor Customer Service put NOW you want to OVER Charge Me. I feel Karen and Solomon violated my rights as a human. I hope they both receive training prior to serving the public. I have the rental car until Friday and truly hope I do not encounter either one of them. In would like to thank Al although I think Karen made you think it was me. I wish I had recorded the entire ordeal. It was a nightmare at Thrifty. I would really like to thank you Ashley because without your help I am sure I would still there are in the hospital for hungry, fatigue, low blood sugar to name a few.

Sir,
I am a Professor in Neurosurgery in Perth, Australia.
This morning (4 August '18) around 11.45 am I dropped off a BMW 530 4WD at Zollistrasse 42, Hertz Zurich Railway office. I had picked it up from Geneva (60 Rue de Berne) on 25 July '18. I had arranged the booking thro Amex Australia and took all possible insurance for the car. I also took very good care of the car.

Prior to returning the vehicle, I filled the car tank 50 km outside of Zurich. I deliberately 'overfilled' the car (beyond the automatic stop of the bowser) so as to allow for the additional diesel consumption. I took this step as often times it is difficult to find a enroute filling station in a new city. I have used this methodology over many years, without any problems.

I encountered a young man at the Hertz office in Zurich who questioned me regarding the petrol tank and I provided him with the petrol receipt. Upon noting that the car had been filled outside of city, he took a very nasty attitude and admonished me in a loud voice in front of other customers and colleagues. He stated that he would have to charge me extra for the missing petrol. I told him that if he came to see the petrol tank fuel guage indicator, he would see the needle above the 'full' limit. After a few attempts to convince him, he came out to the car. He started the car and noted that I was correct but proceeded to call me a "LIAR" (amongst other insults), and stated "other people do this all the time." This abuse was heard by is manager, who came near, investigated and said there was no problem.

Not wanting to make matters any worse I took it upon myself to go with another Hertz employee to a bowser and check whether the customary limit of more than 5 Swiss francs worth of petrol was needed. The amount came to exact 5 francs. The manager and her other colleague apologised for the rude behaviour of this young man. I left Hertz and continued with my journey but only after a long discussin with the manager, who also advised me that this sort of behaviour was not uncommon for this man.

I write this letter of complaint to bring to your attention an acute deficit in customer service at this site by this man. I am not accustomed to being treated in the way he did and neither is any one deserving of his unprofessional behaviour. Social courtesy, good business ethics and etiquette are paramount in the service industry.
I took the liberty of taking down his name from his manager. I believe his name is Sandro Zehnder.

I have been travelling for over 60 years in my life. I cannot recall ever writing such a complain. One mostly accepts human frailties of one or another nature as part of life. The situation today was rather very embarrassing and demeaning for me. I hold a good community reputation with social and academic standing. To be abused in such a manner is just not acceptable in any circumstance leave alone the one today.

I hope you will follow through and advise me in due time as to the outcome of action taken to rectify and not let an event such as this occur again in a reputable company such as Hertz.

Yours sincerely

Prof Mr Soni Narula FRACS
Neurosurgeon
Suite 33, Wexform Medical Centre
Murdoch, Western Australia 6150
[protected]@gmail.com

cc [protected]@hertz.ch

If I was able to give negative stars I would! I made a reservation with hertz at the Milwauke, Oregon location. Biggest mistake ever! 1 When we arrived at the Portland airport we grabbed a taxi to Milwauke. Why not at the airport - all the cars were sold out or the price was crazy expensive - over 700.00/week for the least expensive car. I call the branch and let them know we are on our way. They say they have to go pick up some cars. I say - well, we will be there in 20 minutes - can you not just wait? You knew for over two weeks we were coming. The manager said he would take care of us.
We arrive at the location and lo and behold - it is closed! I call the number on the door and ask where they are. They said they went to the airport to pick up more cars. I am not happy! I say - I just called you and said I was coming from the airport.
1 1/2 hours later - 4 people arrive - with no cars! It was obvious that the two young women did not work for hertz. What were they doing there? And cars? no cars! After a heated exchange they refused to rent us a car and said if we did not leave they would call the police! This is that we had a prepaid reservation. They were also very upset that we had made a complaint with the hertz corporation. Are you kidding me?
I wrote to hertz customer service and received nothing! Not even an apology!
This used to be considered a great company! Not anymore! WORST COMPANY EVER!

In February of 2018, our family rented a 2018 VW from the Winnipeg airport to drive to a Minnesota wedding with our three small children. Our vehicle broke down around 12:00am in -21 degrees in northern Minnesota. The hertz agents asked us to simply stay on the line until they could find us a towing company. Calls were dropped and the agents were looking in Michigan instead of Minnesota for help. We put our children in warm clothing and called 911 as the vehicle was getting too cold and there were no services around us. We used our own money to tow ourselves and the hertz vehicle, we took a greyhound bus to transport our family to a new hertz rental kiosk at the Duluth airport where we were asked to pay for another vehicle. We have been contacting Hertz since this time to simply be reimbursed for over $600usd. Your Winnipeg office does not return emails or calls and your customer service line dropped two calls made to the Canadian number. This is the worst customer service experience our family has ever had with a branded company. We've waited for four months to receive so much as a call from "managers" or customer service agents. I have emails documenting all of my correspondence with your company.

I was in a car accident and totaled my car. Hertz was nearby and I needed a vehicle asap. I rented the vehicle on 7/21/18 and when and returned it 1/2 hr before closing on 7/30/18. I washed and vacuumed out the car right before returning it and forgot to take out $7 in quarters in the cup holder...it began raining and I was moving quickly to get my things out the car and into the building. Not long after I left, I realized I left the money and called but they were closed so I called first thing the next morning and was told there was no money left behind. The rep apologized and reiterated their policy of lack of responsibility for items left in the car...in other words it doesn't matter they have a theft working for them. I'm concerned that the rep who inspected and moved the vehicle or the person doing the detailing of the car (I was told the car was currently being detailed during my call) took the money. It's truly not about the money, but about how this was handled and the fact that no one was concerned. To top things off...later that day I noticed two charges pending on my banking account, one for the exact amount of the rental and the other amount was for the rounded amount, both had two different release dates. I called customer service and was told the rounded amount was the hold I was responsible for and it would be released at some point. This was never explained to me, in fact I was told there would be a $50 hold and that it would take place at the time I picked up the rental ($37 was charged instead). The rep and her supervisor were unhelpful and also did not appear concerned...the supervisor (Mark) said it was my bank's fault. They also couldn't explain why the hold was placed on my account after the rental was dropped off and not during pick up. My finances are tied up in my attempt to purchase a new vehicle so details about the cost of the rental were critical and I asked all the right questions but was provided inaccurate information. I am very unhappy with Hertz and will never do business with them again.

I'd like a sincere apology, my money back, employees to be held accountable for stealing, for them to provide accurate information about what charges to expect & when to expect them, and for customer service to improve.

I rented a car in Ireland, from your airport location, from 15/07/18 to 25/07/18.

Upon returning the vehicle, the person who inspected the return insisted that the scratch on the front passenger tire was new---I tried to tell her that
it was noted on the pre inspection report, but she would not even pull it up on the computer and she then proceeded to charge me for a tire. She casually
threw out, "You can talk to our claims department."

I am currently trying to get credited for this charge, though I'm not optimistic.

The fact that your employee charged first, without even looking at YOUR pre inspection report, smacks of credit card theft, especially since other customers
there at the same time were also being charged for tires---obviously, an easy way to get new tires, especially since you do not provide insurance protection
for tires. Keep in mind I chose to get the most expensive, comprehensive insurance you offered to the tune of over $500EU

I have traveled to other countries and rented cars and never been treated so rudely. I chose to use my AAA membership to rent the car and will be letting them
know the racket you have going on in Ireland with tires. I will not be renting from Hertz ever again and will make it a point to tell family and friends that
Hertz is a dishonest company.

I rented a Nissan Pathfinder at the Hertz at Wesley Chapel, Fl. What a disappointment!
1. The office is inside a Mini dealership, without any signalling outside. Also, the directions at the link they provide in the confirmation email do not match exactly the rental site.
2. The representatives who received me at pickup were extremely disrespectful after I complained about how difficult it was to find the place. They complained I arrived 5 minutes before their closing time, and in the end even shouted at me and my wife.
3. I waited for 30 minutes for the car to get ready, resulting in a late arrival at my next appointment.
4. The vehicle was very dirty, full of sand. The representative said it was ok, but I took pictures of it - a shame.
5. Even though nothing stated so, the representative refused to take cash as a means of payment. Notice that I offered, at the same time, the credit card for the security deposit.
6. The car showed several problems at the dashboard: "maintenance problem", "tire problem" and "other problem".

Rental agreement no.: 17 354686 6
Reservation ID: H7322724450
Rented at: SWSEP60 Stockholm SEGELTORP
Rental date/time: 2018-07-23 noon
Return date:2018-07-30

I decided to return the car two days earlier before noon. I didn't find any information on the contract in English showing me the process, nor any Hert representative to talk too. I couldn't leave the care inside the parking lot since there was no box dropping the keys in.

As a result I couldn't return the car and have to pay 2 days extra rent, extra insurance, and accommodation for the extra driver. I had planned to leave town before noon of July 30, but as a result I have to stay extra 2 days:

Hertz membership #: [protected]. Rental Agreement #:L60502735

I rented care on 7/16 from Fargo, ND and returned to Sioux Falls, SD on 7/19.

On 7/18 in the middle of Freeway, Tire was exploded as pictures attached. I called road side service and they told me it is my responsibility so I called Fargo location and they told me to call road side service. None of Hertz their did not even help me at all. Due to the reason, I called my AAA and towed the car to the nearest Hertz which is Aberdeen, SD Airport. That location was closed even it was like around 3 o'clock and won't open till Friday. I had to ask AAA to replace the spare tire but that spare tire was not able to drive more than 50 miles. Next closed Hertz location was Sioux Falls, SD airport which is about 150 miles away. AAA recommended me to replace to tire to get to Sioux Falls so I had to replace the tire. According to the condition of tire which was mounted to the car, I don't think it is my fault and deserve the reimburse for those cost. I attached invoices. I also returned original tire with the car so you Sioux Falls location must have it, too.

If you see the pictures of tire damages, you can see how dangerous the situation was. I could not believe when I heard from RSS that it is my responsibility. I am an Gold Plus member and has been using Hertz a lot. I still had 5 more reservations till August but I canceled them as soon as I received email response from customer service as below.

Response: Thank you for contacting us. I appreciate the opportunity to review your concerns.

I sincerely apologize for any inconveniences experienced while on rental. My records reflect that no insurance coverage was accepted for this rental, making you liable for any incidentals occurring to the vehicle while in your possession. Although I regret your experience, we are unable to absorb the costs associated with the damage and replacement tire.

Thank you for allowing me to provide assistance. We value your business.

Regards,

Toni W.

Customer Correspondence Administrator
OKC Customer Services
P.O. Box 26120
Oklahoma City, OK 73134
U.S.A.
FAX: [protected]
Hertz Customer Services
https://www.hertz.com

On march 14, 2018 I rented a Toyota corolla form Rafael Hernandez Airport, Aguadilla Puerto Rico through May 1, 2018. the vehicle number 05198/1794544, licence #1AP724. the registration #[protected]. This car was equipted with EZ pass. The car was driven to Arecibo P.R., Guaynabo P.R., Luquillo P.R. and returned to Aguadilla P.R.. the problem I'm having is that I keep getting billed for an enormous bill on tolls. The latest one just this month 7/06/18 totalling $176.50. I believe that there is a huge mistake and I strongly suggest that I receive a detail bill on these tolls. I'd like to resolve this in the easiest posible way so please supply me with the itemized toll list form where I'm been billed from. I have the car returned bill available should you requiere it ...Thank you

On July 20, 2018 my vehicle was rear ended at a stop light in Dallas. My auto insurance provider issued a reservation to a Hertz Car Rental office near me. They advised my insurance company to tell me the reservation was ready and to come pick it up. When i got to the Hertz location, there was no one there. There were several other people waiting outside the door, but no one ever showed up. Two Lyft fares now wasted on picking up a rental car.

The following day I went to pick up the car, and what was supposed to be a full sized car turned out to be a compact car. In addition the car was filthy, stained seats, dirty floors, no floormats, windows so dirty I could barely see through, etc.

I spent the next 3 days contacting every Hertz rental location in the Dallas metroplex, and not one office, on any day ever had a full sized car available to me. While a couple of the locations took my name and number and offered to contact me when one became available, not one of them ever did.

I tried in vain to contact any Hertz consumer relations representative or customer service representative, apparently they do not exist. Since I am a member of the Hertz Gold Club, I contacted that representative. who was nothing but rude and condescending and informed that there just wasn't any cars available and that they weren't going to do anything about finding or providing me with a car comparable to the car I normally drive or that my insurance will provide.

On the third day I was finally informed to contact the Roadside Assistance group, they are responsible for tracking down and locating the approriate class of car, etc. wherever they can. After being transferred 3 times and being inadvertantly disconnected, I finally spoke to a representative who kept me on hold for another 45 mintues while she called each of the Dallas area locations, who told her the same thing they had told me. I'm not sure why her only recourse was to replicate what I had already done and keep me waiting while doing so. Finally at the end of her wilingness to assist me I asked her if this is where the problem ends, and does it just get dismissed? A company the size and reputatation of Hertz was suffering in my opinion. She spoke to her supervisor who advised her to tell me to take my compact car to an airport location and they would be able to provide me with the class of car I should have for the same rate. I contacted my insurance company to verify this was acceptable since they do not contract with airport locations due to their exorbitant rates. They advised me if Hertz had advised me to to to an airport location they would accept the rental. I tried calling the Hertz location at Love Field for more than 8 hours today and left 2 voice mail messages, and no one ever responded. Finally that evening I decided to drive to the Love Field location in person. When I walked up to the counter, the "woman" at the counter took one look at my reservation and said "NOPE, NO WAY." "There is no way I am giving you a full sized car for this rate" - and laughed to her boss explaining what I was asking for when he came to the counter. I explained againg that the representative at the Roadside Assistance desk and her supervisor had advised me to come to an airport location. Her boss then came around the counter raising his voice at me and I thought any minute he was going to strike me. At this point I got may belongings together and started to leave, while he aggressively got right up in my face. I commented how worthless the whole experience had been and at that point he started screaming at me to get off his lot, to get off the property immediately. He and his sidekick both yelling and screaming at me as though I had committed an offense or threatened them or anything other than telling him how worthless the whole experience had been. The followed me all the way to my vehicle screaming and cursing and threatening me. I was very concerned that at any moment one of them was going to strike me. He did ask before he got angry and started cursing and threatening me why I had gone to DFW Airport instaed? I told him that Love Field was only a couple of miles away while DFW is about 15 miles away. He said that ALL cars that go to any Hertz location in Dallas come from the DFW Airport. I told him that I would have been happy to go to DFW had anyone bothered to return one of my phone calls or answer one of my voicea mails.

I have rented cars from every rental car agency that exists in the United States, from coast to coast, and I have NEVER been given such a runaround, treated so badly, or had such an unfortunate experience of having had to deal with agents and representative from all levels and departments as I have had with this company. I will NEVER, EVER set foot in a Hertz rental car agency again. The only thing I have to say about Hertz is it Hurts to think about them, it Hurts to talk about them, it Hurts to do business with a misfit company who treats their customers this way. Hertz just plain hurts.

On June 23 - June 25, 2018 I rented a vehicle in London from Hertz. The customer service from Heathrow office has been horrible! In picking up the car I asked about the London Congestion Charge (CC) and was handed a brochure and told to go online and sign up. The agent was brusk and not helpful.

Even though I signed up for the London CC easy pay system no charges were ever applied to my account. Several weeks later, two charges for $162 each were placed on my credit card by Hertz. No bill or information was provided from Hertz so I contested the charges. I even tried calling Hertz in the US and was told they couldn't help me...I needed to call London. Perhaps a week later, I rec'd an email from Hertz with the congestion charges + penalty charges.

I have corresponded by email several time with Heathrow Hertz and called twice (incurring now international calling charges) trying to get the needed information to contest the charges. I have sent them another 2 emails (1 today) since their correspondence on July 16th, in an attempt to obtain the Transfer of Liability form needed to contest the charges. I can not proceed without this this form.

In the past I have rented vehicles with Hertz numerous time without incident. This experience has made me never want to do business with you outside the US. I am very disappointed with the service received. It is also very frustrating when Hertz US takes absolutely no responsibility for there partners in another country. They are part of your corporation and concerns should be able to be resolved with out having to make calls to the UK. In short, I am extremely disappointed.

If there is anything you can do to expedite the processing of the requested document I would appreciate it.

Thanks you for your assistance,
Margaret M Haen
[protected]
image1.jpeg

Begin forwarded message:

From: Peggy
Date: July 14, 2018 at 9:23:38 PM CDT
To: "[protected]@hertz.com"
Subject: Re: Hertz Customer Care Case # [protected]
Please forward to me written authorization to represent this case as you are the
Registered keeper/owner of the vehicle. Below is the info from tfl.giv.uk/congestioncharge.
Thank you.
image1.png

On Jul 13, 2018, at 5:12 AM, "[protected]@hertz.com" wrote:

Ref. No: [protected] 7/13/2018

Dear Ms Haen,

Thank you for contacting us. Please find fines attached.

I would like to take this opportunity to thank you again for contacting us and we look forward to serving you in the future.

Yours sincerely,

Rhona Mortimer

Hertz Customer Service

www.hertz.com

ref:_00D15EeK3._5001Cv0XMz:ref