Hertz
Reviews and Complaints

My husband and i vacationed in sicily. We reserved the car for our arrival in palermo.There was a mix up with the car put being under my charge card. The service agent was very rude and told us we would have to pay for an extra driver and than call hertz on our return to america. My husband always does the driving on vacation. I had just had surgery and was not able to drive anyway. The agreement was signed due to pressure from hertz customer service agent.My husband did all the driving and i dont feel we should be charged for an additional driver.We were told if we didnt agree to extra driver we could not get the car.I hope that you can resolve this problem and remove the charge for an axtra driver. We travel quite often and if this situation is not taken care of i will never rent a car from hertz.I believe you will be understanding and do the right thing. I hope i dont have to persue this further. We rented the car in palermo from sept.16th to sept.27th. Thank you.
Deborah danese rental aggreement 34/[protected]

October 5th 2017 to 0ctober 10th 2017. RR [protected]
Had and still have a bad experience with hertz company they didnt help me at all they have really bad customer service agents they will hang up and transfer me all the time. Not just that i call them for the past two weeks straight regarding my credit card authorization amount and they are so rude they dont let me explain all they say its call my bank. which i call my bank but they said hertz never send no refund so they can refund me my $269.28 i been charge extra. Also when i went to get that vehicle i told them about the tolls they never explain to me i had to pay a fee for the tolls now they charge my credit card 29.75 extra without telling me. what kind of company is that? bad experience i will never rent from you guys ever again. you guys dont explain anything just charge for any little thing and still cant refund me my money that is on hold.

Regarding reservation # H31802230F8 on Oct 4, 2017 in Inverness Scotland.
This was the car rental from Hell. The absolute worse car rental experience of my life, and I have been renting cars all over world since the 1970's.
Some of the blame can be placed on the International Reservations Center in Dublin, it was from the spoken information and info from a reservation confirmation email, that this nightmare began.
We had reserved a car to be picked up at the rail station in Inverness, Scotland. We were traveling from London by sleeper train and told to call the phone number on the email about 15 minutes prior to disembarking the train in Inverness, and a car would be delivered to the train station from the Hertz airport location. When I called the number from my mobile phone (I had purchased the phone in London specifically to ensure I could make this call from the train), NOTHING happened. No answering service, no recording, no busy signal, NOTHING. I kept calling the number over and over and over and over until we disembarked the train. By that time I assumed something was wrong with this brand new phone, although it had worked perfectly in the phone store two days earlier. So we went into the rail station to try another phone. As it turns out there was no public phone at all in the station, and so I was directed to a pay phone somewhere outside in the town, which took me another 15 minutes to eventually find. So again I called the number, again and again, and again NOTHING happened. NOTHING. I thought I must be doing something wrong, so I stopped a passer-by outside the phone box who looked local, and asked if they could show me how to work the phone. They graciously agreed, and after they tried to call this number, yes you guessed it, NOTHING happened. So by this time my already anxious wife, who had been stuck guarding our luggage in the rail station for over 30 minutes by this time was REALLY upset. So my last resort at this time was to call the telephone operator (for the third time) and plead for help. The operator tried, he ran diagnostics on the phone, he asked his Supervisor, his Supervisor asked his Supervisor, nobody could figure out why this number would not work. Finally they found a communications engineer who determined that the number must be a “Premier Number”, which turns out to be un-dialable from either a pay phone or any mobile/cellular phone. So now it's been over 45 minutes since I left my wife in the station, and I still have NOTHING. In desperation, I ask the operator to find the number and connect me with Hertz International Reservations in Dublin, which he did, I explained the problem and I was told by them to get a cab to the Hertz airport office. So I get back to the rail station almost an hour after I had left looking for a phone booth and all I can tell my wife is that there is still no car, and on top of that, now we have to find a cab and drive for 20 more minutes. I won't repeat what she said about Hertz.
So we arrive at the airport office extremely weary and frustrated, but this is where the experience really becomes so unprofessional it's hard to believe I'm talking about Hertz, supposedly a world class car rental company. My reservation is for five days, but because the drop off time is listed for an hour later than the pickup time, they want to charge me an extra day, but it's already well over an hour later than the planned pick up time, so we tell them that the extra day charge is unacceptable. Seemingly unable to navigate the software to make the pickup time change, the manager was summoned, who also could not make the change. So numerous phone calls were made, and lots of options verbalized to me, including changing the insurance rate to bring the price back to a five day total. It was a long and awful situation and we felt the agent was acting in a devious and underhanded fashion, which was taking its toll on us, to the point where we wanted to walk out and go to another car rental company, whereupon we were told we would not get as good a 'walk-in rate' as we were getting with Hertz. So another phone call was made and this time it seemed to get things straightened out. So I sign the contract and tell the agent that I want to be shown fully how to use all the vehicle controls and instrument technology before we drive away. Fine, I am told. And we are handed the key fob and proceed to the car, whereupon we are shown all the damage (it had been hit in multiple places). I'm told to move the car from its location, which was extremely tightly parked and at a 60 degree angle to the car in front and was told to drive this 'obstacle course' (before I even knew how to release the electronic hand brake). I start the vehicle and the alarm system starts up and will not stop. I ask an attendant nearby if he knows how to shut it off and he just shrugs. I did not want to risk hitting the car in front so I asked that cars be moved so I could get out, meanwhile nobody seems to care that the car alarm is VERY loud and continuously blaring. The rental agent who agreed to show me the controls finally comes out and tries desperately to shut off the alarm. He is unable to do so. Finally determining that this vehicle had been in an accident and had not been flagged as such by the Valet Service, the vehicle was abandoned, and back we go inside to start the contract paperwork all over again. Another car is found, but by this time so many other customers had arrived, the agent had become noticeably flustered and rushed. We never received any instruction regarding the operation of the controls, which leads me now to perhaps the worst aspect of this nightmare car rental.
The vehicle was equipped with an electronic brake that requires specific knowledge of its function in order to operate it, which of course I did not have, and the lack of it caused numerous embarrassing and potentially life threatening situations. (Of course there was no user manual in the vehicle to assist us) As if that weren't enough, the vehicle was equipped with a fuel-saving feature that actually shuts the engine off, when the vehicle comes to a stop, regardless of where you are, you may be in traffic on a hill, or at a roundabout (there's a million of them in the UK) or you may be in a traffic jam in a congested city center, no matter where you come to a stop, the engine just cuts out. In a vehicle with automatic transmission, this function is manageable without actually knowing how to operate it, but with a manual transmission as we had, it is a menace! Knowing that the vehicle has this advanced technology would be one thing, knowing how to use it would be another, but not having any clue what is making the engine cut out at such crucial times was SO DANGEROUS!
This was supposed to be a relaxing vacation and while not the only problem, this Hertz experience ruined every day we had to drive that car, dreading the next time the engine would shut off and if we were going to be alive to talk about it.
It is unconscionable that Hertz would offer vehicles of this type without making absolutely certain that its customers thoroughly understand the operation of these features and explain the controls in full. This rental office should be severely reprimanded for its gross negligence and ineptitude, not to mention its total lack of customer service and satisfaction. Unbelievable!

This was such an exhausting, time wasting, traumatic and life threatening experience, that my wife and I will not be satisfied with anything less than a complete refund, and a voucher for another five day car rental equivalent in value to the above mentioned car rental. This voucher should have an open-ended expiration, and a guarantee that if we experience a similar situation again of such reckless endangerment then the compensation will be double the value.

Reserved a 4 passenger, 2 bag convertible 3 months before I wanted the rental.
Arrived on time at Hertz to collect and was told only a 2 seater is available. When I pointed out I made the reservation 3 months ago, the manager just shrugged and said it's this or nothing. I am " Gold" member and have been for 2O years. I will now put Hertz at the bottom of the list for all my private and corporate rentals.
The manager of the store was disinterested, unhelpful and condescending. She really couldn't care less. We rented elsewhere.
Not I am ABH, anyone but Hertz thanks to her attitude. We all know stuff happens but it's how the situation is dealt with that is a true mark of a company's quality and professionalism or in Hertz's lack of. The

We had prearranged a car rental, our charges were to be $203.97. When we arrived at San Joes airport hertz car rental we gave them the prepared car rental information from hertz. The rest proceeded and told us it would be $500.00, We said no way ! She explained insurance cost would be the difference.( We had already had this explained to us and we said we wanted the insurance and rate we were quoted .) She keep punching the computer keys finally after about 20 min she came up with a total price of 351.23. We told her we would rather get a settle to our destination she laughed and said good luck it would cost us more than the rental. It was getting late and I did not want to drive in the dark so we took the rental. We were caught in the tropical storm Nat in Costa Rica, we turned the car in a day early because all THE ROADS WERE CLOSED and I knew when they were re opened they would be quite dangerous to drive on.We were told at our resort that we could get a settle back and they would know the best rotes back. When we turned our rental back in he retold us they also could get us a settle back for $100.00 for the both of us. We talked a little longer he said Hertz in San Joes could have gotten us a settle to Jack beach hotel& club also for $100.00. We could have easily spent $200, 00 total and saved $250.00 I feel Hertz should give us a refund because truer rep mislead us.

WHen I arrived at the Hertz desk two staff were already dealing with clients who had been waiting for between 1, 5 to 3 hours to get a car. I learnt that the systems were down and everything was being done manually except printing and billing by bank terminals.
It was apparent that the level of staff at the reception was far too low even if the systems were working. There was no one from management at the terminal only a very polite lady team leader and what appeared to be a new customer service representative. I stress both were polite under very trying conditions and obvious exasperation from clients waiting for cars all pre-booked.
Eventually I got my car which was not clean, had some minor damage not noted on the condition report and the handover was rushed as the team at despatch again appeared to be under pressure without systems to assist in car allocation etc.
AFter using Hertz for over 30 years whilst on business travel I cannot see myself continuing with this loyalty and could not recommend Hertz to others.
Most importantly and as a former senior manager in the service sector, senior management should have been on the ground from the outset of the problem backing up their frontline teams.
Neal Hambridge - neal.[protected]@bigpond.com
+[protected]

The incident occurred on 10/11/17 in Montgomeryville, Pa. I called 2 weeks in advance to reserve n 8 seater car as it was being repaired from an accident. I asked that they meet me at 8:30 at the auto body shop which is located less than a mile from the Hertz location. At 8:45 I called to see where they were and he said his associate just left. He arrived almost 10 minutes later. He then took me back to Hertz. When he showed me the car, I checked to see if it fit 8 as that is my family size and the occupancy of my vehicle. It only had 7 seats. I said that I requested an 8 seater. He then acknowledged that they knew that but had no vehicle available. I told him that was unacceptable. He called his manager who said she would work on getting me a vehicle as soon as possible. I was to use the provided rental until she could locate one. As I drove out onto the highway, the tire pressure light came on. I pulled into a gas station to check. The tires should be at 35 but one was at 27 and one at 42. So not only did I get picked up late, given wrong sized vehicle, I was given an unsafe vehicle. When I called the office, they were apologetic. At 1:00, they called for me to drive back down (20 minutes away) to get the correct vehicle. While I appreciate that Randall was apologetic, these incidents should not have happened. I will be letting State Farm know that despite them having an agreement with Hertz, I will never utilize them again. I have also informed others on social media of my poor experience.

I recently rented from Hertz in Belgium and for the first time was greatly disappointed by Hertz and the maintenance of the car I rented. More details…. We rented from your Brussels Midi Railway Station on Sept. 23rd, 2017. (Rental Confirmation H2422676504 & Invoice RA 46/0460921). I immediately left Brussels and headed for our first destination. Roughly 70 or 80km out on the road, I noticed a sensor light indicating the left front tire was low. We stopped at the first rest stop and filled the tire. As we started to pull out of rest stop, I noticed that the sensor had changed and now was indicating that the other front tire was low now. I was able to navigate back into the rest stop and back to the air pump and we paid to fill that tire as well. We then resumed our trip towards our first site seeing destination. Another 40 or 50 miles/km down the road, there was a new sensor indicating “ad blue” and indicating if we ignored that sensor the car would simply “stop running” at some number of kilometer down the road. Being totally unaware of what the “ad blue” light was about, we decided to be safe, we’d return roughly 30 miles to Liege, Belgium to Hertz and deal with the problem. We returned to the Hertz location in the information provided to us in the literature given to us by the station where we rented the car. When we arrived at that location, there was a note in the window indicating that location had relocated. We found a new location address and proceeded to that address and that location was not open. (We arrived at this second location on Saturday the 23rd of Sept. around 1:00pm, so we have no idea why that location was closed?) At that point, we’ve lost several hours and we’re (my party and I) are getting more and more frustrated. We finally called that 800 number for service in the literature provided. We described the nature of the problem and the person on the other end had no knowledge of the “ad blue” sensor either. The 800 number contact did volunteer to get us help, but indicated it would be several hours before they could get help to us. Having “back tracked” a fairly large city in Belgium we were surprise by the “several hours” time line committed by your emergency service line. Bottom-line we declined that service and opted to find an Opel dealership (we were given an Opel as the rental) and see if we could learn more about the “ad blue” light and a possible solution. We found the dealership and found that the “ad blue” is apparently an emissions fluid additive for certain diesel vehicles that should be added at periodic mileage intervals and that the additive was available at any automotive parts store. We went to a parts store, bought the additive and got help determining where and how to add it.
As a result of the low tire pressure, the additive that was not added at the prescribed intervals (both recurring maintenance items that should have been dealt with by your location), the out of date information provided in the rental packet, and the closure of a Hertz location (mid-day on a Saturday), we lost more than a half a day of our vacation and had to forgo one of the destinations our party had planned to visit. This was a very “trying and frustrating” way to start our European vacation and not what I’ve learned to expect from Hertz. There were costs that we paid for the additive, for filling the tires with air, but those costs were nothing when compared to a half a day for four people who traveled all the way to Europe for a vacation and with plans to see certain sites. Please, if you do nothing else about this, make sure your Brussels Midi Railway Station follows Hertz standards for maintaining your rental fleet!
Sincerely,

Steve Brandt
18718 NE 99th Ave
Battle Ground, WA 98604
[protected]

PS – My first attempt to relay this information online, “timed out” while I was providing the details. This added even more to the frustration, but the second “documentation” is Microsoft Word document that I’ve “cut and pasted into your form.

On September 18th I went through internet and was quoted a rental car. Picked it up on Oct 6 in Philadelphia with a receipt showing 581.91. Record [protected]. Claire Mathieson. DOB 10/07/1937. Just checked bank statement and I was charged in one thing over $700 and then an extra 151...
this is no t right. Business hours are closed on weekends. I called actual locations and was put through to lots of people who passed me on to someone else... getting nowhere

I've had to use Hertz 3 times off of northfield in Murfreesboro, Tn and they have horrible service. My car has been in the body shop and my insurance company is paying for the rental for at least a week for me and I've called Hertz 3 times to try to at least get a reservation but they keep telling me to call back another time because they don't have cars then I called back in an hour and apparently they did have cars but was too busy to help me and said they were going to call me back and hung up. I've given them all my info needed and they didn't communicate at all with each other on if there were actually cars available or not when I told they would be available yesterday which obviously was a lie. I've been sent to the 3 times because of insurance and this is the worst company ever and they are rude.

Rental Re: [protected]

Thank you for your letter of Sep 28 2017 stating that:

"when the vehicle was retruned, the fuel tank was noted as full, however, when the vehicle was serviced for the next rental, 5.64 gallons of gas were needed to refuel this vehicle...we have corrected your rental charges and applied the appropriate fuel and service charge of $60.51 to the credit or debit card provided..."

The following is the transaction to fill the tank at the gas station I used before the returning the vehicle to Hertz with a tank full of gas:

" 09/25/2017 Debit Card Transaction BROADWAY GAS CAMBRIDGE MA 09/24 $11.69 "

The gas used to fill the tank at that particular station was priced at ~ $2.60/gal, meaning I added approximately 4.5 gallons and we drove the rental a total of ~ 113.6 miles as follows:

Round trip logan airport to 20 Sidney St., Cambridge, MA (Fri PM, and very early Monday AM city traffic): 16.8 miles
Round trip from Cambridge to Gloucester, MA (Saturday on highway):72 miles
Round trip to 80 Green Ln, Canton, MA (Sunday on highway and low-density roads): 24.6 miles

Total: 113.4 miles, or 25mpg on the 4.5g it took to fill the tank before returning the vehicle to Hertz. The Hyundai sedan we rented is listed as 18mpg in city and 29mpg in hwy, so the math above is in keeping.

By your own admission, the car was returned "full", but you had to add 5.64 gal. You are saying that the car was driven an extra 140 miles, or a total of 253 miles. You are also saying, that at 17 gal in fuel capacity, you had to fill the tank by one-third of its capacity with the dial in "full"? This does not add up.

I do not accept your claim, and by way of this notice, I am challenging Hurtz to reimburse the additional charge of $60.51 to my credit card, or to please produce documents of the vehicle VIN number rented to me with the associated total mileage and accompanying times tamps to support your claim that 5.6 additional gallons had to be placed in the car after it was returned.

Thank you
RF
[protected]

I am writing to make a complaint about one of your employees, who physically assaulted me and threatened both myself and my partner last night, at the Hertz desk in Catania Airport, Sicily, Italy.

I am a 53 year old English National, landing in Sicily for a holiday with my partner.

This is what happened:-

I have been a customer of Hertz rental, however on this occasion I had reserved with Avis.

Having arrived on a flight, I was unable to locate the Avis desk, and seeing Hertz, I approached the desk, and extremely politely asked if he could direct me to where Avis is located. My exact words were “I am very sorry to trouble you, but would you be so kind as to tell me where the Avis desk is located?”. I was genuinely and impeccably polite.

He immediately effected a dismissive off-hand manner and said “I don’t know”. I replied “you don’t know where the Avis desk is, and yet you work for Hertz?” It was a quizzical, somewhat incredulous tone by me, but nonetheless continued polite.

He then said if I wanted to know where Avis was, I should walk (approx 75 metres) to the information desk!

Courtesy costs nothing, and I thought how ungracious of him, and hardly an appropriate conduct for a representative of Hertz, or indeed the tourism industry welcome of Sicily. I made my sentiments known to him. I said I thought he was rude and deliberately unhelpful, which he did not like one bit.

At this point I left, somewhat irritated and went to a car hire counter further along, who were kind enough to direct me outside.

I went outside and could not immediately find Avis, but this man (your employee) had seen me leave the terminal and deliberately gone out of the back of your desk, and attempted to engage in a physical dispute (a fight) with me. Disgusting behaviour.

I am 53 years old and I really do not want this kind of hassle, and I managed to evade him, by jogging around him. I went inside and to the information desk, not least to avoid being alone outside in the dark with him.

I then had to pass by the Hertz desk, and I decided to take a photo of your desk in order to make a complaint to the police and you. I should point out I was not directly outside your desk, but across the hall. You can see the photo I took attached, and that my action was not taken from close by, or indeed deliberately provocative.

This man saw me do this, and ran over to try to take my phone. He then proceeded to physically assault me by grabbing me repeatedly and stamping on my feet while arranging for his friends to gather round and pretend they were the police. They were not, I checked their badges, and they were pretending they were police when in fact they were just airport workers with pass badges, with no authority to arrest or assault me.

At this moment my partner emerged with our suitcase and raised the alarm and the real police arrived.

After interviewing everyone they clearly realised that this man was, for them, an embarrassment, and allowed me to leave. They demanded I show them the photo I took (attached) and it was clear that I had not taken a photo of him, but of the Hertz desk, with a view to making a complaint.

His Hertz colleagues (two women), were clearly embarrassed by his aggressive behaviour.

I cannot believe that you, Hertz, can condone this behaviour on an innocent member of the public, who simply asked for the common courtesy of directions. An everyday event that anyone in a people business would be happy to help with.

I therefore ask for an investigation on your part into this assault and that the employee must be removed from employment.

I expect a full apology from Hertz for the trauma of this, failing which I will make an official complaint to the police. I might add that my partner will record this on social media about this disgraceful behaviour.

I asked for the name of the employee, and he replied his name was “Valentino Rossi”, so he even lied about that, as this is name of an Italian motorcyclist. But he was in his forties, with short grey hair. I’m sure your logs will reveal who he is.

I rented a car through Priceline, and was [protected]@happy to see that the car rental would be from Hertz. We rented the car on Oct.2nd at Tampa airport around 6pm. The agent was very nice, and we rental a Hyandi Elentra. The reservation number is H [protected]. When we went to get our car the first one they gave us the windows were so dirty we couldn't see out of them. They gave us another car the exact same kind with dirty windows too bad t not as bad. The first thing we did when we left the airport we went to a gas station to wash the windows. They did t even apologize said try this car. Then the car was only filled 3/4 gas, which it was suppos d to be given to us filled. I always thought of Hertz as being the Cadillac of car agencies and we were very disappointed with the quality of car and service. We take the car back on October 13 at 6 pm. We prepaid the car with Priceline. My name is Bruce Nelson, 32 mellowood Drive, Toronto, Ont. M2L. My number is [protected]. Thank you, Bruce Nelson

Hi, for some unexplained reason following a car hire from yourselves from Pisa airport in July we have been charged £27 twice to our credit card ( September 2017, October 2017). We cannot see any reason for this charge or have been given any explanation. This also appears to be happening to lots of other people when looking on Internet forums. We would like to be refunded for these charges, this is not acceptable. It shows as Hertz Italiano spa on credit card charges, surely this is a fraudulent action. We will certainly not be using Hertz again. Please resolve.

Mr Gavin Johnson
Car hire was first 2 weeks in July from Pisa aiport.
Please email for further details.

My contract number is : [protected]

I already sent 6 mail and calling many times

everytime Hertz tell me money is comming

But I still NOT Recv!

these is the emails

----------------------------

If I NOT received my money on this weekend, I will sue you company, then I will tell all Chinese how bad your service.
I am the VP which service Chinese people for rental cars suggestions, If you wanna try my bottom line, I will show you what I can do .

THIS IS LAST WARNING !

原始邮件
发件人: [protected]
收件人: Customer Relations
发送时间: 2017年10月3日(周二) 16:19
主题: GIVE MY MONEY ASAP ! almost 6 mouths!

Hertz :

It’s been long time, and you still not reply me and I still NOT recevied my deposit yet!
please ASAP reply this email, the legal prosecution of me will retain the power!
I have all evildence about my order on Hertz, and if you wanna embezzle my money, I will show you the legal
I am very sure you don’t get in trouble, and me too. I hope we keep gentleman and peace, so, reply me now!
It’s so long time, my patience is over!

原始邮件
发件人: [protected]
收件人: Customer Relations
发送时间: 2017年9月17日(周日) 23:50
主题: RE: I still have not received the deposit

Hello, I still NOT recevied my deposit yet, Last mail you said 10 working days, but it’s not
Please check it again
Thanks

原始邮件
发件人: Customer Relations
收件人: '[protected]'
发送时间: 2017年9月1日(周五) 19:32
主题: RE: I still have not received the deposit

Dear Mr Peng,

Following our previous correspondence please be informed that our bank has just confirmed that a new refund of €500 will be processed today in your account.
Please allow a period of approx.. 10 working days for the transaction to appear.

Please inform us accordingly when the amount will be shown in your account.

Once, again, we regret the inconvenience you experienced.

Kind regards,

cid:image003.[protected]@01CF4FFC.3F58C990
Natasha Zigouraki
Customer Relations Department
AUTOHELLAS SA | 31 Viltanioti str., 14564 Kifissia, Attica, Greece
Fax: +[protected]
[protected]@hertz.gr| www.hertz.gr

From: [protected] [mailto:[protected]@qq.com]
Sent: Tuesday, August 29, 2017 1:34 PM
To: CustomerSupport Greece
Subject: I still have not received the deposit

My contract number is : [protected]

It’s been long time, almost 3 mouth, I still not recevied my deposit yet

Please check the order, thanks

I am Lizanne Mitchell. I presented to pick up my car yesterday morning around 10:30 am. I rented a Compact 4 door automatic through Auto Europe. (Voucher 5150945). I was given a car, which turned out to be a MANUAL I declined this car. They argued with me. They told me that they never make a mistake. They talked me into a bigger car. (Rental Record [protected]). I scratched the wheel well trying to leaving the parking lot. They charged me for damage plus one day of rental. The parking lot was jammed packed and no one was around to help me. The car was also previously damaged, so I thought charging me on the spot was unfair.
My husband and I travel all the time and I have never been treated so poorly by two desk clerks! I want to file a formal complaint about the two yesterday. I will look forward to hearing from you. Lizanne Mitchell, MD
The two men working at the desk were arrogant, rude, unhelpful and condescending.

Hertz rental is a scam when it comes to fees on tolls. I went over cross bay bridge 2 times and hertz is trying to charge me $ 32.75. Mind you the bridge only costs $4.25 each way. So how in hell from $8.50 total they want $32.75? This is a rip off and I will not pay it. Get some one else to fill your pants pocket. Hertz claims that they just go on and pay it so the customer don't accrued any late fees and for them doing that, there is a administration fee, [censor] is my answer to that, give the customer a chance to pay it first, send them a bill or call them and or e-mail them. Just the same way mta does when you go over the bridges and don't use or have an e z pass. I will never ever rent a vehicle from hertz again. Nor family members and friends if I can help it. I'm willing to go to court over this.

I rented a vehicle from the San Francisco Office on Bryant Street. Vehicle 00599/8597494, rented on 9/19/2017 in the morning and returned in the afternoon of 9/21/2017. I made a complaint to the Manager, but have not heard a response from him. That complaint is below. I also note that the car was returned on 9/21/2017, but Hertz labeled the return date as 9/23/2017, and illegally charged my auto insurance for two extra days.

Dear Pascal Dusabe,

Last week I rented a Hertz car from your branch, while my car was being fixed at Fix Auto.
RR H287 48930
The rental was for three days beginning Tuesday, Sept. 19. I'm sorry to report that the car was filthy! It smelled so badly that it made my nose burn when the windows were rolled up. It had an acrid smell! Many years of cigarette smoking inside the vehicle was likely. The windows were quite filthy as well. The Uber sticker was still on both the front and back windshields - as if I was an Uber driver! The carpet had not been cleaned in a while. The shocks were completely shot. There was no seat support.

In short, the car was a terrible advertisement for Hertz.

I realize that you knew that my insurance was paying for the car, and not me directly. Perhaps this gave you less incentive to provide a decent vehicle? I would like to have mileage credit as compensation for this. I would request that you use my Star Alliance program:

NF543705

Sincerely,
Jonathan Dimmock

Phone: [protected]

I rented a vehicle from September 23rdto 25th of September 2017 at the Plano East HLE location 3303 North Central Expressway #26 Plano Texas phone# [protected], Rental record# [protected], Reservation# H4324985010, on a 2016 Impala. I returned the vehicle around 4;45pm on the 25th of September and I forgot to take my large Blue Igloo ice chest from the truck, which had ice and wine coolers and 2 liters gallons of Brisk ice teas inside. My neighbor picked me up and took me home, I called and spoke to a Crystal and a Courtney on separate occasion and informed them about the igloo. They said the vehicle hasn't been cleaned yet and I came to pick up the igloo the next day (September 26th) around 4:30pm and all of the contents were gone, estimate value $12.00. No one knew what happen to the items, but they do know who cleaned the vehicle., An email was sent from hertz custermer service department to the manager of that location Miss Lendsee, I did speak to her on the 26th of September, she said she would look into it but I haven't heard from her to this date. What is the procedure to get reimburse for my loss? Where there any surveillance cameras in the area where the vehicle are cleaned?

I was referred by custermer service to exchange the vehicle do to tire making noise when driving. When I arrived at Logan airport location I was treated very disrespectfully by an attendee at hertz. She made me feel very trashy and confused. I was told by hertz to return at this location because the car had issues. I have 4 children and didn't feel safe today.