KIA Motors
Reviews and Complaints

Kia issued me a check back in April and I never got it I called back in August and reissued to wrong address negligence on their part here it is October and I still have no check I have spoke with three different managers with no resolution I asked to speak to manage superior and he refused told me to write a letter and it is just going ti delay me getting check! I asked that check be sent to me with tracking to ensure that it is sent to correct address and I am not waiting another three months to receive payment that may never come. At this pony o need a more sound or sure of my payment not just a word and to brushed off by cusimtr care for another six months

Started with a small speck and now is starting to peel. Paint delaminating. The dealership team just smiled and sad oh its over 3 years old VIN number 5XYKW4A7XFG575719 Had car just under year and purchased their maintanace agreement and Extra warranty package from Hutchinson Kia of Macon GA. Not only is the paint bad but so is the service. Dealership doesn't won't return customers in my thoughts as they were glad I came in to buy the car but their service and the way the car is starting to look will never recommed either. Have friend that has already bought 3 from them and is dissatifed as well. The extra money I paid amounted to almost 5000 and was told that for first year everything was covered and after that 100 for repairs. It was all a big lie.

I bought the car in 2021 A brand new car, The car now got 130,000 KM Driven by a responsible driver and doing the regular maintenance on time.
I took the car to the dealer for a transmission oil change, few days after the transmission is gone.
The transmission is not available in North America yet! And the dealer do not know when we will be getting it.
The dealer just handed me an estimate for $10,396 dollars
My question is!
How can a car transmission go bad with a milage of 134,000 KM.
It took the dealer 76 days to find out about the issue after doing more than a few tests over 76 days. even the dealer was surprised!
Sincerely,
Hani Nazar
[protected]@gmail.com
416.678.1880
Canada

2013 Kia Sorento. I bought it as a rebuilt in 2016. Kia covers safety issues only. My engine seized while in traffic and I could have been injured or injured others. KIA has not responded to my first message. They have not helped cover any of my $7300.00 engine replacement. Nice I can post my views of KIA stating in my personal opinion. I have shared my thoughts with many and several now know not to buy a KIA due to quality and support.

I purchased a new Kia Forte & drove it for approximately 2 months & started having issues with it swaying on the road, scheduled a service at the dealership & was told it needed a front end alignment, had that done & drove it another 2 months or so it started doing it again, was even worse at swaying on the road so had it towed to the dealership & they told us it would be 3-4 weeks before they could even get to it so picked up the vehicle & scheduled it at another location, they said needs another front end alignment & tires was also told at time of purchase it had a bumper to bumper warranty then at time of repairs needing done they said not covered under warranty, I am a 62 year old woman who lives on a fixed income & this is my very first purchase of a new car & feel I have been taken advantage of tremendously, I need help on trying to get this resolved!

My car was stolen on August 5, 2023. There was no recall in place for my vehicle for any anti-theft measures. I spoke with Kia today and they claim that I am not eligible for any compensation due to my car being equipped with an immobilizer. My car was stolen! Criminals are duplicating their key fobs and it is mostly happening with KIA. Criminals are a step ahead of KIA and KIA has no remorse for its customers. I have been a loyal KIA owner since 2014. I now have out of pocket charges for rental cars due to me maxing out my rental benefits with my insurance (due to kia taking so long to get some of the repairs approved by warranty) and a large deductible.

I am trying to register a KIA Vehicle in UK, bought new in France and first registered in September 2014. I live in UK. This the response I get from Customer Service of KIA UK. Is this how you want the KIA brand to be represented? All I want is a copy of the KIA Certificate of Conformity for the KIA Venga 1.4 CRDI Style.

Case Reference - KMUK1692187

Dear Joey

Thank you for your further comments. I apologise that you feel this way.

As we are Kia Uk we deal with enquiries and complaints for the United Kingdom, as your vehicle is registered in France you will need to contact Kia France, so they are able to help you with your enquiry.

I’m sorry if this is not the outcome that you were looking for, I will be closing the case now and this will be a finial response.

Kind regards Harley Kelly Customer Service Advisor Kia UK Limited

I have a 2020 Kia Telluride with a huge spot that the paint came off by the sunroof! Sounds like this is a common issue & needs to be addressed ASAP! I was shocked at all the complaints for this particular paint and learned it is discontinued. This is my first Kia vehicle! Kia should stand behind their vehicles, do the right thing and correct the problem!

I filed a claim with KIA in regard to my 2016 Optima leaking oil in May of 2023 under claim number [protected]. This is a widespread issue with KIA. They advertise 100K bumper to bumper warranty in Tv ads.

I had only 64000 miles on the car when this issue started. I constantly have to add motor oil to the engine. I have had to take the car to independent car repair shops to add motor oil. The independent shops say this a known issue. This is not normal oil consumption for car with this type of mileage.

All customer service at KIA tells me to do is have test conducted that are expensive at a KIA dealer. I would like them to pay for the valve cover gaskets to be replaced free of charge. This is a fair resolution.

There are a large number of KIA cars at Nationwide Kia in Timonium, MD that have destroyed engines due to running out of motor oil due to the valve cover gasket failure.

KIA SELTOS motor number MH43BY3901...have manufacturing defect about brakes & software.

sent to service center 3/4 times...issues not solved.

have sent many email complaints to KIA INDIA.

they are not bothered to answer or follow up or call back

not interested in After sales service nor safety of customer.

so coming to KIA GLOBAL so they can follow up with KIA INDIA

expecting KIA GLOBAL to follow up ASAP

my email address...[protected]@yahoo.com

contact +[protected]

I had my 2014 Kia Optima serviced for recall on theft issue this last week and I asked the service manager to look as another dealership Kia of Augusta changed it out wrong. I had a 2.0 Theta turbo and it got changed to a 2.4 short block. When the recall was complete the manager red faced with genuine embarrassment looking at me and said I know it is written all over your face too. I said then you understand, I do not like my car anymore and just doing anything to it makes me mad at what they did. Now I have tried every way possible to correct it. Kia of Augusta refused to give me their shop insurance information. They are required to carry a surety, they can afford to move to a new location and advertise all over the radio. I am thinking of driving all over North Augusta with some additional advertising for them, however I would like to address it in a more appropriate way if possible.

My 2017 Kia Sportage's dashboard has two cracks. It seems like there is something under the dash that has caused two perfect crack. It's always kept under car port. My car only has 55,000 miles for it to be messed up like this. The hutch will not open either. My husband and I are elderly in our 70's and we hardly drive the car. I don't know why Kia makes such cheap vehicles. I paid $30,000 in 2017 and I thought this was my last car.

On August 31st at 2am my caught caught on fire. My insurance deemed it a complete loss and upon further investigation there were recalls for my car i was NOT made aware of. I reached out to kia the following day and they sent my case to the national department. Said that an agent would be reaching out to me, now almost 2 weeks have gone by and nothing. I called to get an updated and they were incredibly rude and told me they have me a “detailed explanation” which consisted of them saying the same thing, a national agent will reach out to you and they know NOTHING. Not even an approximate time frame. I’ve already been tossed around a ton and I don’t want to be dealing with this forever.

My car paint to my 2014 white Kia Cadenza has been chipping for the last year. I sucked it up, but it has gotten horrible. Chipping and peeling on the top of the trunk, rear end of the car, door handles, and hood of the car. It looks horrible and shouldn't happen to a fairly new car. I park it in the shade all the time and wax it often. I see other people have this same problem so it must be defective paint. I am just a college student so i cant afford a $2000 paint job, but dont want to drive around in a car that looks like garbage.