KIA Motors
Reviews and Complaints

Hello,

I am submitting this request to escalate the refund request. I little over a month ago, I applied for a car loan at Kia Motors in Molino, Bacoor Cavite. A couple of days after I was advised to settle a down payment to reserve a unit(color) of my choice and so I did on February 23, 2017. Since then, I still do not have unit nor a clear status of my application whether it is approved or declined. 1 month of application or approval process is too much considering that I already paid a down payment in the amount of 30, 000 Php. Frustrated with the process, I decided to get a refund of the money and was told that it will take 2-3 weeks to process. I was surprised to have been told of this after a month and not to mention that I was not told of the said refund process when I was making the payment. Please advise to escalate to expedite the process. Thank you.

To whom it may concern,

I purchased my Kia Sorento in September 2014. I traded in my brand new Volkswagen Tiguan because I am a foster carer and had recently taken on 3 small children in car seats, plus my own son, and the Tiguan just was not big enough. As a single mum, i did a whole lot of research and test drives, to make sure that I was making the right choice, for such a huge investment, on my own. I have had no trouble with my Sorento, and in fact, have sung its praises so much, that I have talked two different families into also making the Kia Sorento, their car of choice. (Suffice to say, they both love their Sorento's, like I do!) I am the daughter of a mechanic, who has been in the trade for his entire life, over 40 years, and over the years he has made it very clear, the importance of keeping oil and water up to our cars, and this is what I have always done. Short on cash and being unable to work due to illness, late last year, i missed a service., I am fully aware that this is not the ideal situation for my new car. She has never skipped a beat.

But on February 18th 2017 at approximately 9:30pm, I was taking a friends young daughter home, when my car just stopped.
On a windy country road, in the dark on my own.
There was no warning light in my dash, the car was not driving differently or rough. It just stopped dead. I was stranded, in the dark, with limited phone signal, in the rain, with a dead car...
It would not even crank over. It was ticking, like the battery was flat. I called a friend, and about an hour later, now 10.30pm, they came and tried to jump start me, but it would not crank over. Eventually, it jump started and i drove to my friends house. Again, with no issues at all. No lights on in the dash, no irregularities at all. I stayed the night at my friends, as she did not want me driving home late at night in the rain, on dark country roads.
In the morning, I checked the oil and water, and neither were low, so i proceeded to drive home. About ten minutes into my journey, there was a slight knocking beginning to appear from the engine. I limped my car, slowly, home. (approx 21km)
That afternoon, I called Ferntree Gully Kia, where i purchased the vehicle, where they told me they would not even look at my car for at least three weeks...I called Southland and their wait time was slightly less, but i needed to get the car there. I finally called Berwick Kia, and they were able to look at it about 12 days later...after getting my car towed there, I was advised by Greg, that it would cost me $21, 000.00 to replace the engine. I told Greg that was out of the question as Im a single mum and still currently paying off my $50, 000.00 boat anchor. He called me back a few days later and said that Kia would do the job, but now for $18, 900.00 which is still no help to me.
I called Kia Australia, where I spoke to Lauren, who was very understanding and would talk to someone higher up and get back to me. Which she did, the same day, advising that she had spoken to Greg at Berwick Kia and that they were putting in a claim for "goodwill warranty"
This was rejected due to "poor service history" and I am now left with no car and theonly option is to spend $18, 900.00 on it. I have some questions.
How is this even possible?
Why did my car not have ANY warning lights on the dash? Absolutely nothing at all.
Why did it not drive differently, no lagging, no chugging, nothing.
I fully understand that it was overdue for service...but the brand new $50, 000.00 vehicle i purchased should not just stop.
I have asked for any error reports or codes from the car, but apparently, nothing can be provided to me...
How does a brand new car just stop? And Kia wipe their hands completely of this.
Had there been ANY warning light on the dash, there is no way I would continue to drive it. If it was driving differently, there is no way I would have continued to drive it.
Kia, how are you going to help me?

Dear Sir/Madam,

I hope my email finds you well .

This is in regard to my Sorento 2017 which I just received three weeks ago.
My story happened on Friday March 24, 2017, in this day I parked my car in a public authorized parking ( Alcott Mall's parking, Located in Kuwait/Fahaheel area) in this day unfortunately we faced a rainy day ( heavy rain ) so the streets overall were floated and once the rain got high till it covered my car wheels ; the driver seat moved to the steering side and the left back window door opened itself as well as the locked opened + the rear door, this helped the water to fill the cabinet with this rain ( NOTE : the car was locked and totally switched off + no one inside the car ), the electricity shut down automatically, as attached photos you will notice the level of water which came inside the vehicle.
After that I delivered the car on a Crane to KIA MOTORS service center in Kuwait/Shwaikh area, they received the car and told us that they will check the situation of the car as full check up and inform us with the damaged parts and how much it will cost to fix it, they told us also that fixing the car will not be cover by the KIA Warranty but after repairing it the Warranty will keep remain.
Next day (Saturday 25th of March 2017 ) they reported us that the engine and the gear are in good condition and they didn't effect with the water .
On 27th of March 2017 they called us again to come because after checking they noticed that one of the computers was damaged and need to replace with new one but they said its not available in Kuwait neither in Dubai and they have to order it from Korea and it will take 3- 4 months to deliver and they will quote it and call me again .
Today ( 28th of March 2017 ) Mr.Imad from the service center called me and he asked to come and take the car as it is ( in the same condition without repairing or reporting ) and his reasons are:
1- they are not able to fix the car and they don't know how to fix it .
2- they have no spare parts because it is new car and they must order those parts from outside.
3- they don't know how much it will cost because they don't know how to check and test the parts of my car to report and quote it ( we asked him to provide us a general report of the condition of the car and he refused) .
4- He said that what I have mentioned above is KIA Policies, and they are not responsible about the car anymore.

Overall they rejected to serve us as a KIA agent ! And that is not acceptable at all because I own a KIA car and this is your duty to help your customers and support them all the time ! Am I right ?

Await hearing from you ASAP to help me :) !

My contact details :

Name :Fadi Qatanani.
Mobile # : +965 [protected]
Email : [protected]@hotmail.com

I bought Kia Sorento in Kazakhstan thru the official dealer and really enjoy driving it.

At the purchase I received a certificate of origin that the car is produced in the Republic of Kazakhstan, whereas I understand in Kazakhstan they only assembly some parts.

However, as written down on the VIN code plate, the car is "made in Korea" (see photo attached). Will it is possible to receive a certificate of origin for my car that it has been produced in Korea? I need it for the purpose of taking it out of Kazakhstan due to my relocation to another country.

I will appreciate your feedback.

Dear All,
To on 13 Mar 2017 at around 2200 hrs. when I was going for my dinner from my place of residence my find my car is in not get started .later on I came to about my car got jammed by company itself by means of GPS .

Day before I call from kia motors damman stating I have not paid my car monthly instalments from last 2 months .I went to finance dept. in Riyadh exit 26 meet finance manager enquired the problem get it resolved .I have reconfirmed with the manager itself confirm now everything is ok .he " all ok from his side took my docks scanned everything such as my Iqama, both payments slips every thing was ok from his side .

this all from my side .

I purchased a 2012 Kia Sorento when it was bran new. I have never had a problem with the car until a few months after the warranty expired.
On 02/25/17 I was headed to the Kia garagein Keene New Hampshire to have some recalls on the car fixed when my engine seized. My car only had 30, 000 miles and has always had the only changed according to the date on the sticker. When we told the garage it was the motor they said no it had to be the transmission and that those go all the time in the Kia Sorento. If I do not get a new motor replaced in my car I will fix it and go through another dealership for a new car. Jennifer Davis
[protected]

I am a very disappointed person with my kia sportage I had it on Nov 2016 and it is with GPS when I put the sd card in I found out that Malta maps does not have I went to the sale person and he told me that the company does not include Malta in the maps and I stacked with that answer. I couldn't understands how a car comes to a country with GPS with no local maps in it. Ironically the next consignment which came in Dec it came with Malta maps included when I went to the sales person again he told me to go to the service department. They told me to wait some weeks so that they can assign some one to do the update. When I went again they are telling me that they cannot do nothing, I went again to the sale person and even him is telling they cannot do nothing since the factory changed the unit and cannot be updated with new maps in it. I think this is unacceptable after paying thousands of euros for the car. Hope you give me a solution

My car kia cerato (Pma 5657), met with an accident at plus highway (Malaysian expressway). It was a major accident involving 6 cars and my car was right in the middle, sustaining damages from the front and back, it was hit by 2 cars from behind at that time.

My complaint is that despite that bad hit, the car's airbags never came out! None of the 6 airbags that were highly promoted to ensure customer's safety came out! Due to the impact, the passenger's seat was also flung right to the front and got stuck. We were not able to push the seat back again and due to that my co-passenger suffered a bad hit on the stomach and leg. He was admitted in the hospital for the injuries sustained. The same happened to me and I was admitted for leg and head injuries. We were both wearing safety belts at the time of the incident, yet none of the airbags deployed.

I am extremely disappointed with what happened. We could have sustained fatal injuries that night. One of the major reason for buying a k3 cerato over other b segment cars was the elegant looks and safety features. The car with 6 airbags, which is the main selling point in the k3 cerato, which is highly promoted and also one major reason for me in choosing the k3 cerato over the other competitor companies like the honda, toyota and etc. It is such a let down to discover that the major selling point in the k3 cerato (Safety) which persuade me in purchasing the k3 cerato, did not deploy any airbags at the appropriate time.

I had brought up this matter/issue to the local kia branch and also sent several email regarding this issue. All the feedback and reply which I received was petty reason detailing on why my airbags were not deployed. The local kia branch and the local customer support only replied me based on assumptions on why my airbags were not deployed.

I went back to the workshop and did my own inspection on the car and found that the front airbag sensor was hit. My question is why didn't the airbags deploy? I was even told by the local staffs in kia, that if the car was driven at low speeds and sustained damage, the airbags would not deploy, without rapid deceleration. As a fact, I was driving on the highway at speeds easily over 100 km/h and rapidly decelerated before hitting onto the front car. I even suggested to the kia technical team, if possible to find out the speed in which the car was going before the accident.

I have already sent multiple emails to the local kia branches and customer service. Till now my emails have not been taken seriously by your staff. Now I have all my evidence and my research done. I also found that kia has previously experienced same airbag related problems with kia forte and kia rio. Thus, I suspect that this is no surprise to the kia staffs and personnel.in spite of the above, my complaints and issues are being seriously downplayed by your staff. Thus, now I am contemplating taking appropriate legal action towards kia and at the same going to go to the media, other automobile publications and even the social media and publicise my case with all my evidence and photographs.

It is such a shame that, kia cerato k3 being one of my favorite car due to its brilliant design and top notch safety features has let me down in this way. I look up to kia as one of my favorite companies with its innovative and brilliant design in cars. Kia has been growing substantially in malaysia for the past few years, ever since the release of kia forte.

It is extremely tragic that, I being a big fan and admirer of kia cars, have now lost my confidence and trust on kia cars, due to the unfortunate above incidentes. It is not in my interest to tarnish the name of kia cars, which you have worked so hard to build and establish in malaysia, not to mention the k3 cerato being the most popular model of kia in malaysia.

I believe it is unfair to tarnish the reputable name of the kia cars, just because of one safety malfunction. Thus, the reason I am writing this email to you. I hope you will review and consider my case carefully and make a very reasonable decision/outcome which satisfy both sides and avoid any disagreement. I have tried reasoning with the local kia branches and failed to receive any reasonable solution. Thus, as my final act, I am sending you this email.

Lasty, I would like to say that, I did not spend so much money (Rm 100, 000) to buy a
B segment car, for this to happen. I want to know what is kia going to do to compensate for this major safety malfunction.

I'm a loyal customer of kia and all I am requesting for is an appropriate response from your side as soon as possible. If I fail to receive any response from your side, then I would have no choice but to proceed with this case to the consumer court and also the media for breach of trust, safety issue and more.
I have attached photo's of the car for a better view of this issue

Thank you
Regards,

Dharshini sundram
(+[protected])
(+[protected])

Kia Eastrand serviced my Soul 1.6 in January and advised that a component on the steering needs to be replaced. A few days later I took my car back for the warranty repair. I was then advised that another fault was detected on the steering and would be a separate warranty claim – they would call me to bring my car back. Since 15 January, I heard nothing from this service centre. I traveled overseas and upon my return on 06 February I followed up. Nothing.

Finally on the 9th after 2 complaints to Kia SA on Twitter, I got a call from JP to say they know nothing about this additional fault detected and their technician who worked on my car is on leave. He’d like to personally look at my car. I advised that I can’t be without a car for a 3rd day as I use my car for work. He said as he doesn’t have a courtesy car available he’d call me to arrange for this week.

Today is Wednesday and still no call.

I am personally so fed up with the general lack of service from Kia. I’m traveling overseas again on Saturday and need this to be attended to as a matter of urgency. Your intervention will be most appreciated.

As I use my car for 80% business travel and have a 5 year old son, safety is paramount for me – not to mention that I bought this car for safety features and don’t feel at all satisfied that I am potentially driving with a faulty steering mechanism.

I’m in training today but will be available at 10:00 and 12:30 to take calls.

Kia Soul 1.6 - CS00LC GP

Patricia Ferreira
+[protected] or +[protected]

Inconsistent information given every single time I call customer service. Car is paid off and I want my title but they are making it impossible. I've called 10 times now and every representative says something different about the route I need to take to get it. It's been a month now and still no title. I've followed all the different instructions given and nothing. And when you speak to them on the phone they are the most indifferent people in the world and the managers care even less. Once I get the title, I've decided to sell my Kia and go elsewhere. Not worth the treatment. As the title of the my review says, worst customer service ever.

After purchasing a new Kia Sportage on the 1 Feb 2016 having been promised three years free services if I did the deal, I have since discovered that it is not free servicing ! Two of the years I am informed are only inspections and not full services. Again I am informed that because I only do 10, 000 miles a year it will be two years before I get an oil change even though the service book states 12, 000 miles or Twelve months which ever is the sooner? I wrote to the supplier Piccadilly Motors of Ripon complaining months ago and as yet have not received any reply or response

You know those flyers you get in the mail about peel this and if it matches you win that thing well it's a scam won a $2, 500 walmart gift card and they gave us a $5 walmart gift card they falsely advertised and I am reporting them. I am highly upset with them. They are scammers and false advertise this is not the first time they have done something like this. I suggest you don't buy it use anything from them. They could scam you out of your money.

Dear Sir,

I bought a used Kia Venga ( 64 plate) from the Brayleys Enfield branch on Sunday 8th January.

I use blue tooth for work constantly. My car before this one was also a Kia Venga but with no in-built blue tooth, instead I had a Parrot unit fitted, but wishing to have a better system which was also neater (not a box stuck on the dashboard) I opted to upgrade to have an in-built blue tooth system and purchased the current car for £9, 000+.

The blue tooth does not work, which is the sole reason I bought this car.

The salesman tried to show me on the day I picked up the car, another salesman also tried on 8th January. Neither succeeded and decided it was a diagnostic problem.

I brought the car back in ten days later when they had an available courtesy car for me to have the diagnostics checked. Unhappy with the service given see separate e mail below.

I returned the next day to collect my car and was told that there was no problem with diagnostics. Only that no one had understood how to work it (extraordinary!). The service reception staff member showed me ...with a series of four clicks how to answer a call (one short, one long, one long, one short) . Takes about four to five seconds for blue tooth to connect, by which time I have experienced every caller hanging up on me. One cannot call out on the system either. This system is unworkable. The handbook says to answer a call, press the call button; no mention of four times or a series of different length clicks.

I contacted the Manager Mr Anam Islam who arranged for me to yet again return (third time in less than three weeks) and a technician would show me how it works.

I returned, yet the technician could not in fact make it work consistently. He seemed to be guessing how to answer the call as well. Thus the system does not work for which I selected this car for and paid for. The ‘boss’ technician has offered to have a parrot unit fitted for me instead. This however is back to square one for me. The whole point of purchasing this car was to not have an additional unit fitted. I cannot believe that because the fitted part is not working it is being suggested I have an add on.

This is equivalent to one of the tyres not working and settling for a bicycle wheel being fitted instead.

Any other product I would be able to return it within 28 days and receive a full refund. This is what I am asking for now. I am unhappy with the suggested outcome, it is not what I paid for.

I have attached my earlier e mail below that I sent to Mr Islam the Manager, for your information. Disappointed to say the least with the management and service received.

Yours sincerely,

Mrs Sheena Amin

EMAIL to MANAGER MR ISLAM sent on MONDAY 23rd January

Dear Sir,
I recently bought a Kia Venga from your Enfield dealership.

I don’t know who runs or manages the garage but it has not been very good to date. Disappointing since the Harpenden dealership I’ve previously used has been a delight to work with.

Firstly upon first collecting my car after buying it, the salesman was unable to operate the blue tooth facility, and neither could a colleague of his on the day.
( If I knew then what I know now I wouldn’t have accepted the car). They decided it must be a diagnostic problem therefore I was to bring my car back in, having phoned up on Monday to book a day.

Bearing in mind my business depends on phone calls, having blue tooth was an absolute priority when buying a ‘new’ car.

I phoned up dutifully, but at any rate a date was not available until ten days later when I could have access to a courtesy car which was fully available. Incredibly long wait I thought but I was caught with no option but to accept this.

Arriving at just after 8 am as agreed last Thursday with my car and to collect the courtesy car, I would have expected the courtesy car to be ready to drive away.
Not so, firstly, the planned car had no petrol in it and so I was offered another courtesy car. I was amazed that both were totally frosted up, no preparation, so I scraped the ice off with my own ice scraper. The service person did bring out a glass of hot water to use, which was laughable, hardly going to unfreeze every car window.

And it was a manual car, sadly because of sciatica and a herniated disc, I can only drive an automatic car without leg pain. Not a comfortable two days in the courtesy car which the service man left me with to work out the controls and put it into gear.

I returned the following day as agreed at 10 am to collect my car. Sadly, there it was covered in ice, I scraped it off myself. In the old days, cars used to also get a wash when coming into garages, I think this tradition has been lost at your dealership.

So, the service man tells me, not a diagnostic problem, just that no one read and followed instructions in the handbook about which buttons to press re blue tooth.
Infuriating if that really was the case !

However to answer a call, one allegedly has to press the button once short, twice long, once short...needless to say every phone call I’ve had since Friday, the person has hung up on me as takes too long to answer.
Reading the handbook, there is no mention I can see, of this need to press buttons. And I still can t phone out.
The handbook says
‘Answering a call
Press the Call button on the steering wheel remote control to accept an incoming call.’

I can t believe what I’ve been told is correct. It’s an unworkable nightmare !

Oh and last point the service man forgot to give me back my car’s spare key. Admittedly I forgot to ask, but I’m not surprised at myself, as I was highly irritated !

I phoned on Saturday re the key, she said she’d leave a message for staff on Monday. I called today, no message had been left from Saturday as far as could be seen I was told.

I am not driving all the way to Enfield, ( I’m in Edgware, took me an hour last week to get home ) yet again to collect a key, when I should never have had to go back in the first place. I need it posted by secure means. Thank you.

Yours sincerely
Sheena Amin

Greetings.

This is Ruth Solante, owner of Kia Rio Sedan 2014 model with a plate# AAZ7739. I deposited my car in your Kia Gorordo office here in Cebu City, Philippines dated August 2, 2014 for repair. It is almost 1 year and 6 months but my car is not yet fixed. Your staff keep on telling me that the steering wheel didn't arrive yet. How long will it take for a big company such as Kia to provide parts for your car? For God sake, it's been more than a year and you guys kept on saying the same thing.

I am formally demanding from your office compensation and delivery of the above mentioned unit within 30 days.

As to note several calls and verbal follow up regarding the repair of the unit but was not given preferential attention. As a result, I am experiencing inconvenience and hassle in transportation thus affecting my daily work and additional expenses on my part due to expensive taxi fares of which I am compelled to take considering the nature of my work. The delay on your part has compelled me to make this demand and to seek indemnification of damages if not address as so demanded. I have contacted my attorney on what case to file because of this inconvenience.

Hope this could merit your preferential attnetion.

If you wish to contact me, you can email me at [protected]@yahoo.com or call me at [protected].

Ruth Solante

Dear sirs,

My name is Paula Monica Ivelino and I write you this letter because I am desperate about my Kia Sportage that I bought in the end of December 2015 in Portimão, Portugal.

After a period of 3 months I encountered some strange sounds inside the car that had nothing to do with normal noise that a car produces during driving it.

Of course I went to the dealer and they made quality controls to encounter the noise and to resolve this irritating defect.

However, after one year and more or less 10 appointments in the garage I still suffer from unacceptable noises the car produces and it seems that Kia is not able to let me enjoy a car that offers comfortable kilometers.

I am very disappointed that it seems impossible to offer me a comfortable car which I thought the Kia Sportage is, and therefore I did a big investment.

I am curious to know your point of view and what you like to do as a proposal.
For me the only solution will be to substitute this car for a new one to have the possibility to forget a difficult year in which I suffered from noises that take away the pleasure I expected from this Kia Sportage.

With compliments,
[protected]@gmail.com

Friday 28 october 2016
Kia weltevredenpark - [protected]
On 28 october 2016 I emailed a complaint through to the dealer principal and service manager regarding a brake pad issue that I reported with an explanation about the inferiority of the brake pads and I have not received any feedback or a call from any of the 2 above mentioned individuals to resolve the issue. I received a read-receipt on both individuals but no contact made (See email details below)
Request a no-charge replacement on the brake pads

Copy of email send to service manager: [protected]@multifranchise.Co. Za and dealer principal: [protected]@multifranchise.Co. Za:

Good morning selim,

I’m writing this email to you as my car was serviced (75000km) on the 5th of october at weltevreden branch.

I received a call from the service department, while servicing the car to say that my front brakes needed to be replaced and had only 2mm left on the pads.

I immediately queried this as my brakes was replaced at around 57000km also at weltevreden branch.

Now to give the comparison here, I bought the car as demo model from kia virtual in edenvale and with 7000km on the clock. Brakes got replaced at 57000km, meaning that I drove for 50000km of that but in total 57000km. So now at 19000km further on the new brake pads i’m told that the brakes are in need of replacement again.

When I got called from your offices, as a follow-up call to check if I was satisfied with the service, I agreed that the service was great, however not happy about the brake pad situation and would like for someone to call me and explain how this is possible, and maybe we are dealing with an inferior product as it is impossible to only get 19000km from the brake pads.

I trust that my explanation above is clear and should you require additional feedback then please feel free to ask.

Regards

Rudolf van pype | proposals co-ordinator | proposals
Address: 21 galaxy avenue, linbro business park, johannesburg, south africa
Direct: +[protected] | fax: +[protected] | mobile: +[protected]
Email: [protected]@energy. Zestweg.com | internet: www.Zestweg.com

Zest energy a zest weg group company

[removed]
Vehicle owner: [removed]
Contact: [removed]
Kia dealer: http://www.driveextreme.com/

I really, truly regret having to send this letter. I have always had very positive experiences with kia and this dealership. I have purchased the following cars from this dealer: kia sedona, kia sportage, hyundai elantra, kia sorrento. I have always been a loyal customer not only to kia, but to this dealership. I am surprised at the current situation because of my past positive experiences and customer loyalty.
I currently own a 2011 kia sorrento – fully loaded. I brought the car in for repairs because the car continually stops while driving. Order of incident:
A. Panel lights all come on
B. Air conditioner turns off
C. Radio turns off
D. Car stops
The following has been going on since the beginning of summer:
1. Car was occasionally stopping while driving, then when in park for a while would start and be fine.
2. Called kia to replace battery on a saturday – they do not do battery replacements on saturday so had auto zone replace car battery
3. Problem continued
4. Replaced key fob batteries at kia
5. Car continued to stop while driving
6. Had to have the car towed to kia service for diagnostics – it stopped and wouldn’t start – diagnostics indicated starter was bad; replaced starter (Although car started fine after it sat a while the main problem was it was stopping when driving) — at $800 fee plus $70 towing fee
7. Kia also replaced a recall on passenger side door latch that was working correctly when I dropped it off. The newly replaced door latch does not allow for passenger side door to open from the outside consistently.
8. When I picked up the car, kia reported incorrectly on paperwork as car would not start – the car starts with the exception when it stops while driving, it stops when driving per a-d above. I asked the tech about this when picking up my car.
9. Kia said it likely was the starter and my car would be safe to drive to branson missouri from bloomington illinois with my 76 year old parents the following week (I knew better by the skepticism on the maintenance tech’s facial expression to the question)
10. I further expressed my concern with lack of confidence that the starter would not fix the problem and it appeared that the battery is not holding a charge and I didn’t want to turn around and pay for towing in a week. Kia said would pay for towing if this happened again.
11. I did not take on the car on vacation, but left it with my spouse to drive for the week
12. While on vacation, car does the same thing while spouse is driving it
13. Had to have the car towed (Again) to the shop
14. Kia said if they mis-diagnosed, they would reimburse me for towing
15. Spoke with a manager to remind them they indicated they would pay for towing. The manager arranged for towing and payment (Which if you see in step 9 – they said they would then said they only would if it were their fault with the diagnostics – should not have needed to speak with manager to get this accomplished since I had confidence in the integrity of their word
16. When speaking with them about the problem 2 days after it was towed in i:
A. Asked kia to drive my car in order to replicate the problem (It happens approximately every 7-14 days). Gave them permission to even take it out of town and to have a tech/mechanic drive it to and from work each day. They assured me they would do their best to get it to act up.
B. Suggested kia contact home service office to see if other problems like this have been reported
C. Suggested kia do an internet search since there was an issue with figuring out what was wrong – plenty of replication of this on the internet. Here’ one report example (http://answers.edmunds.com/question-2011-kia-sorento-stops-running-driving-traffic-144329.aspx). There are several examples out there with various makes and models
17. Kia said they drove the car and could not recreate the problem and to pick my car up
18. The car was in the shop for 6 days and they put less than 6 miles on it in order to ‘replicate’ the problem
19. The paper work indicated the problem with the car is that it would not start – again, the car stops when driving – it always starts initially.
20. Called kia to ask how they were going to remedy this situation given the facts:
A. Service doesn’t know how to fix the car
B. How can they make it right
21. Awaiting a return call
22. 9/21 – sent a formal complaint (This letter) to kia main office as well as extreme. Heard back from extreme dealership and the response is “I have forwarded your comments to our kia service department.”
23. I requested it go to a manager or above.
24. Kia returned call 9/21, apologized, and suggested I bring the car in and they would drive it some more – they were unable to provide me with a car, however told me if I would bring in the following thursday they would take a look at it and have a car available to drive. A cell phone number was also provided should the car break down before the thursday appointment. Kia indicated that way my husband and I can put the miles on the car and drive it around since it breaks down every 7-14 days. O
A. Of note, this is a dealership with a lot full of cars not being driven that could have been used
B. Also, a rental car could have been secured and paid for
C. Wondering if this is when the service shop had an open appointment?
25. Called kia support because I located this online. My vehicle was not part of the recall. I tried to explain to the customer service rep the problems I was having and he only described the warranty to me. I did not have questions on the warranty but the call. 800 # was not helpful at all. They indicated they would go by what the dealer tells them.
26. After no resolution reached (Or even an offer for a trade-in) I sold my car to a wholesaler and purchased a non-kia vehicle from another dealer.
27. I did hear of a person traveling chicago to bloomington having the same issue. The car was taken to a kia dealer in chicago and they replaced the engine and fixed the problem – at the first occurrence.

Thank you for allowing me to submit a complaint. I look forward to a resolution to this matter.

Best regards,

[removed]

Video of what happens: http://www.bing.com/videos/search?q=2011+kia+sorento+stops+running+recall&&view=detail&mid=5b8476185a1066123e895b8476185a1066123e89&rvsmid=1a1d8e093a61facee2931a1d8e093a61facee293&fsscr=0&form=vdfsrv

Links to other complaints with similar issue:
Http://www.torquenews.com/108/kia-sorento-recalled-stalling-problem-finally
Http://www.carcomplaints.com/kia/sorento/2011/engine/engine-2.shtml
Http://www.arfc.org/complaints/2011/kia/sorento/10875673.aspx

My self Midhun Yesodharan an Indian lived in Oman and now moved to Dubai. I brought Kia Soul from Oman, Sohar in Feb 2016 with finance which is arranged by the dealer. At the time of buying the dealer agreed that there will be a buy back offer for the first year which is 75% the Net price. And in Oct 2016 i got transfer to Dubai and I went to this dealer for giving this car back as per Companies Buy Back Policy. Dealer rejected to buy back and they says for Kia Soul there is no buy back offer. If i need to take this car to Dubai then I have to complete the finance company loan and Oman police didnt allowed to cancel my Visa as there is car and car loan in my name. So i moved that car and loan to my brother's name and i came to Dubai. Now my car is Idle in Oman and I am sending the monthly installments to my brother for paying the car loan. I was totally satisfied with KIA performance and I suggested Kia to others. But due to this incident i have completely lost trust in Kia and now no idea how to sell that car with out getting much more loss as i have lost too much money for the loan transfer and all.

My Kia Motor blew and is under warranty. They have had my car 41 days. I have a rental.I was just told the motors are on back order 2 1/2 months. You would think they would want you to buy a new car and not deal with all this bs.No they want you to wait tell car is fixed then you trade it in.So I tell them you guys will be paying for rental for four to five months and your losing money!You guys are putting out 6 to 7 grand on a rental .Wouldn't you like me as repeat customer? Work with me people!