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4.5 24 Reviews 1486 Complaints
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Kroger Complaints 1486

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J
1:07 pm EDT
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Kroger Pharmacy

Walk up window closed. I asked when they opened it, they said whatever time they wanted to, and they weren't opening it today because they were too busy and short. No one waiting at any counter when I went in. When finally came up she was going to do someone else first because they had been waiting. Person had a cart load of groceries and wasn't standing there when I first came. Stepped aside, then when she finally waited on me she said she had to fill a couple things. I saw her go count. Brought me back the scripts they said the refill was called in on the 8th. It is now the 11th. Refills are rarely ready on time. And my mom had already received notification that is was ready. Was she just making me wait because she could. When was the script refilled on the 8th or 9th or not till the 11th when I arrived. Also store strongly suggest you where mask. Well I didn't bring one because I wasn't coming inside. Also I'll add I worked in a pharmacy for 40 years. So I know how it goes.

Desired outcome: Get refills filled on time. And since covid is not over have the walk up window open!

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P
7:15 am EDT
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During my last several visits to this store, the hand baskets were dirty, the vegetable bins dirty, floor is filthy. The vegetables were not fresh and many bins out of stock. This is a busy store and needs a sanitation check. It lacks management. Personnel is not friendly and with the volume at this store, help is needed to keep this store clean. Very...

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M
2:30 pm EDT
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Kroger No bag spinach at my Kroger’s

I shop at the Marter Road store in St Clair Shores, Michigan. For the past 8 weeks, this store never has your brand bagged spinach! I tried the Dole brand which costs more and most of the time it's nasty because it's wet inside, gross!
But I see that your newly opened store in 9 mile in St Clair Shores has it? I don't like shopping there, it's way too big for my taste! I don't shop at Myers or Walmart's because they are too big!
Why can't my Kroger store get your brand of bag spinach? WHY?
Please respond back

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M
1:31 pm EDT
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August 19, 2021. Approximately 2:30 p.m. I go through the u-scan and I have a coupon for a product which the u-scan rejected. I called the attendant. Dan, about 4 ft 11 in, came over to assist. After trying to make the coupon work several minutes, he mumbled something to me while facing the screen and I was six feet away social distancing. I stepped a...

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P
1:43 pm EDT
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Kroger choice top sirloin steak boneless SVP

On August 27, 2021 I purchased a package of top sirloin steak. I also purchased other items. When I brought the steak home and cooked them on the grill. Two of my guests took one bite and spit out the meat. The meat appeared to be contaminated. It was mushy almost like chopped steak in the middle. One of the steaks had this strange hole in the middle of the meat. The outside of the steak appeared to be find. The other two pieces of steak that were in the package were fine. One of my guest woke up the next day with a severe headache and nausea. I am attaching the product label and receipt for your review. I want to know if you have had issues recently with this product. I want to make sure the meat wasn't contaminated with something that will potential cause medical issues with my guests. I also would like a complete refund of all my groceries for that purchase since! My meal was ruined! $70.95

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M
4:51 pm EDT
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Hello, The Kroger Pharmacy at Clear Creek Crossing in Bloomington, IN has poor service. It is not the employees fault either. They do not have enough staff to properly care for us, the patients! There were 8 of us in line to get our Rx and two sitting down who couldn't stand up and wait. My husband had knee surgery Wednesday and the prescriptions were...

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M
8:18 pm EDT

Kroger Gas

Been a loyal Kroger perks member for over 20 years. In addition to buying my food I loyal to the gas outlets. However the last two times I wasted close to an hour trying to fill up my car with gas. The training provided to a new cashier was poor and the last time to pumps went down for some unknown reason since there was no power outage. After an hour I was finally get my cash back for un-pumped gas. Definitely not what I expected from the Kroger brand.

Desired outcome: Refund for the amount I pumped before the pumps shut down. $25.00

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L
8:17 pm EDT

Kroger Refused check

On 3 different occasions I attempted to write a check at the Kroger in Algonac, Mi. Each time the check was refused as unacceptable. I contacted the check authorization company on the sale slip but they couldn't really tell me anything. Basically said it didn't match the criteria for checks at Kroger.

My issue is that I am conservator for my brother and I must pay for everything by check. How am I buying groceries if I can't write a check. I am on the verge of never shopping at Kroger again even though it means driving 10 miles out of my way do you go to another grocery store.

Desired outcome: Discover what is an acceptable check at Kroger?

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K
11:10 am EDT

Kroger Uncaring folks after near death experience for my wife.

Upon discharge from hospital for Covid I called Phcy and asked if any problem with levaalbuterol to let me know. Next day no message or rx. I called phcy and was angry. Mike Bailey indicated I could take my business elsewhere. I have. After thousands of dollars of rx and 25 years of food we have stopped shopping at Kroger on Hiway 70 in Bartlett tn. I did call local kma to complain but no call back. So goodbye Kroger the little guy looses again.

Desired outcome: Already attained

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E
11:19 pm EDT

Kroger falling

Kroger's
1014 Vine Street
Cincinnati, Ohio

To whom it may concern,

I, Eric Reed would like to find out why I am being spent by Krogers, Sedgwick and whoever the company
that is in charge of snow removal, that I was told to deal with. I have been informed by a attorney that I can file
a lawsuit because of a injury I sustained by falling in front of your store, in front of one of your cameras. (your managers checked)
The fall was because of snow in front of your Lincoln Park store. The only person who has tried to help me I believe her name is Stephanie.
( a manager) Filing a suit was not my plan but I thought you guys would deal with me, to pay my wages and physical therapy but that is not
happening and I don't know why, because I don't want to have to file a suit for punitive damages and wages lost from November 2020 until the
middle of February because I could not work.

I am a lead worker for the City of Detroit Demolition Dept.

Eric Reed
1201 Fort 807
Lincoln Park, MI 48146

Desired outcome: settlement

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A
12:46 pm EDT

Kroger Precooked cold deli wings

Does anyone else question what bird Kroger fried wing dings come from?. I rarely get them. Every time I do I remember why I stopped. I'm a wing enthusiast and I'm pretty convinced they're pigeon wings or some other bird. I've never had a wing with weak bones (they're often broke in half) fatty cartilidge and just the overall texture is always off. Even the way the meat adheres to the skin is off .

Desired outcome: Refund

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S
8:39 pm EDT
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My wife went to the Kroger in Clarksville Indiana today to get my prescription for me and she was rudely talked and even belittling because of the pharmacy because of what prescription it was and it was even hers it was mine. Then she heard the pharmacist talking to another person say that why do we even sell to those people they just need to quit there...

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R
12:18 am EST

Kroger checkout

store has 2 self checkout areas. usually only 1 area is open. more and more frequently, there is a long line at self checkout because only one area is open. WHY?

Desired outcome: use all self checkout lanes

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T
11:41 am EDT

Kroger pharmacy

They are just rude and I had just went to the Dr and called the pharmacy to make sure they got the prescription. The lady in there was like it will be about 45 minutes. Ok well I went on to Kroger as i had to pickup groceries. So about 35 minutes had passed and so I went to stand in the pharmacy area waitonh on my script. The lady yelled out in front of everyone I told you it would be 45 minutes very rude. I was like I'm in the waiting area like everyone else I'm aware my meds aren't ready. The whole pharmacy workers are so rude. So I will be leaving Kroger and go back to Walgreens. The workers seem like they control the pharmacy not the pharmacist. It just gets worse and worse. So I'm moving all my family and my mom's meds back to Walgreens and will never use these people again.

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S
S
Snake Bite
US
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Aug 02, 2021 8:31 pm EDT

Kroger pharmacy in Clarksville Indiana was so rude when my wife went to get my medicine for it wasn’t even for my wife I have a prescription to help with addiction and they treated her like she was garbage and it wasn’t even hers.even if it was hers they shouldn’t treat anyone or customers in that way.it’s already hard enough to go through that to begin with and then to be belittled when you are trying to get help.

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M
11:16 am EDT
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Store has stopped having 7 am pickups. Store has stopped having frozen hush puppies, frozen garlic toast, frozen hash browns, frozen vegetables, frozen fruit and ice cream. They are a 8am to 6pm store. If you go in, they do not do carry-outs for the customers since summer of 2020. Why is this store still open? You could close it and move the good employee...

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F
11:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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I ordered $155 worth of groceries from the Kroger in Hinesville (order [protected]). Some of my delivery was cold, perishables like steak and lunch meat. Both of which were warm or room temperature by the time I got them. I was never messaged that they arrived even an hour after it got delivered & I'm afraid the meat is inedible. I only got near...

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A
8:21 pm EDT
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I am a 47 year retiree from Central Division Kroger. I recently moved to the Smith's division in Mesquite, NV. to be near my elderly mother. I called corporate to ask why I was not receiving my retiree associate discount anymore. They said I could only have it from the division I retired from. Kroger is a nationwide employer. Why can't I have it in the...

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D
5:32 pm EDT

Kroger Employee

Brooks McLeod
Is flirting with my 85 year old mother, and is using her car and no telling what else he's up too looking for money etc . This is unexceptionable concerning!
How they pray on weak an not a solid mind.
Concerning! I hope you look into this matter I'm praying on the elderly but I'm one of your employees!

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S
3:44 pm EDT

Kroger Budwiser $5.00 rebate /case. Receipt was never printed at the check out as sales add promised.

Called CS many times with no result. Looking for my $25.00 rebate.
Larry

Desired outcome: GET MY $25.00

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R
9:28 pm EDT

Kroger online pick up

I am very upset!1 I just spent 2 hours trying to place an order with Krogers in Morgantown, wV.

after shopping and placing a 64.00 order. entering ALL my information [address, phone number, credit card info.]
i was unable to place the order because of an error message. which when I called and 886 number was told after being on hold for 10 minutes I hung up and called back again. the error was that I did NOT live in WV. I live in Maryland,

WHY WHY WHY is this not noted on your on line pickup ANYWHERE?

I am still mad about it.

So now I am trying to place an order In Morgantown at a Walmart for pick up tomorrow.

Stupid stuff.

I hope your stupid sales are way DOWN this week.

This needs to be posted somewhere on your webpage.
Rachel [protected]
[protected]@icloud.com

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About Kroger

Screenshot Kroger
Kroger is one of the largest retail companies in the United States, with a history that dates back to 1883. The company operates more than 2,700 supermarkets and multi-department stores in 35 states under various banners, including Kroger, Ralphs, Fred Meyer, King Soopers, and Smith's. In addition to its physical stores, Kroger also offers online grocery shopping and delivery services through its website, kroger.com.

Kroger is known for its commitment to quality, value, and customer service. The company offers a wide range of products, including fresh produce, meat, dairy, bakery items, and household essentials. Kroger also has its own line of private label products, which are often priced lower than national brands but are of comparable quality.

Kroger has also been at the forefront of innovation in the grocery industry. The company was one of the first to introduce a loyalty program, which rewards customers with discounts and other perks for their purchases. Kroger has also invested heavily in technology, including its ClickList service, which allows customers to order groceries online and pick them up at a designated location without ever leaving their car.

In addition to its retail operations, Kroger is also committed to giving back to the communities it serves. The company has a long history of charitable giving, including donations to local food banks and disaster relief efforts. Kroger also supports education and workforce development programs, as well as initiatives to promote sustainability and reduce food waste.

Overall, Kroger is a trusted and respected brand that has been a staple of American retail for more than a century. With its focus on quality, value, and innovation, Kroger is well-positioned to continue serving customers for many years to come.
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
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8. Submission Process:
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9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

Overview of Kroger complaint handling

Kroger reviews first appeared on Complaints Board on Jan 19, 2007. The latest review Packaged ground hamburger was posted on Dec 18, 2024. The latest complaint Customer service was resolved on Sep 09, 2022. Kroger has an average consumer rating of 1 stars from 11126 reviews. Kroger has resolved 84 complaints.
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  1. Kroger Contacts

  2. Kroger phone numbers
    +1 (866) 221-4141
    +1 (866) 221-4141
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    Call Center
    +1 (513) 762-4000
    +1 (513) 762-4000
    Click up if you have successfully reached Kroger by calling +1 (513) 762-4000 phone number 0 0 users reported that they have successfully reached Kroger by calling +1 (513) 762-4000 phone number Click down if you have unsuccessfully reached Kroger by calling +1 (513) 762-4000 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling +1 (513) 762-4000 phone number
    Corporate Switchboard
    8005764377
    8005764377
    Click up if you have successfully reached Kroger by calling 8005764377 phone number 0 0 users reported that they have successfully reached Kroger by calling 8005764377 phone number Click down if you have unsuccessfully reached Kroger by calling 8005764377 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling 8005764377 phone number
    More phone numbers
  3. Kroger emails
  4. Kroger address
    The Kroger Co., Customer Relations, 1014 Vine Street, Cincinnati, Georgia, 45202-1100, United States
  5. Kroger social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Kroger contacts

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