Kroger’s earns a 4.5-star rating from 11126 reviews, showing that the majority of shoppers are exceptionally satisfied with grocery selections and services.
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damage to my vehicle
I went to one of my local Kroger’s a few weeks ago on a Sunday to do some shopping with my kids. While we were shopping it started to pour down rain. I had my kids wait with the cart while I went to get my car in the pouring rain. When I got to my car there was a shopping cart sitting in the middle of a large dent on my back qtr panel. I filed a complaint...
Read full review of Kroger and 3 commentsemployee abuse
All of our jobs are being threatened by the manager, bill spicer. Also, the floral manager is abusing her power and trying to coerce employees to volunteering for a car show charity cookout. The problem is that this is a large amount of work for very little profit that is donated! The car show people do not even know this is for charity! Also, if a health...
Read full review of Kroger and 5 commentsscam
They ran a special for a 3 day special. Went to the store night before to purchase the tv and was told they would be on sale tomorrow morning and they told me to wait and save over $100. They said they had plenty, would not reserve one or let me pre-pay to set one aside.
Went in 7:00am next morning and TV's all gone. Employee's gobbled them up I'm sure. Left my card to have the Manager to call me. No Call! Called Kroger home office in Cincinnati, Too bad, so sad was told.
I can go buy a TV anywhere, but not having the Manager with enough guts to at least get in touch, really pissed me.
I've already got my Giant Eagle card and there stuff, transfered prescriptions and here I come Giant Eagle.
The complaint has been investigated and resolved to the customer’s satisfaction.
fired unjustly
In December 2008 days before the Christmas holiday I was called up to the office in my place of employment, the manager Ms Yolanda Coleman and an investigator she had brought in proceeded to inform me that I was being Suspended for "Stealing Kroger Time" several days earlier.I asked what she was talking about and she and the investigator told me that I had...
Read full review of Kroger and 22 commentsrude/sarcastic
As I went to Krogers around 8:30am on this 23rd day of July, I believed it would be like any other day; shop, pay for my items and leave. The Cashier decided she wanted to see how nasty she can be towards me with a smile.
She wrang up my items an then began to ask me for my payment type. I told her it was debit, she wanted to see my debit card, my ID, that wasn't the right one with my picture, she demanded to see my drivers license, and I chose to use a different debit card, she asked to see my other debit card, my license again, she kept apologizing with a smile on her face saying I'm not going to lose my job. When I did'nt pull out my drivers license fast enough she cancelled my order, and said she will not help me until. Well I decided not to purchase anything there and asked her to make sure my card was cancelled, come to find out she never cancelled it and need a supervisor to cancel my debit card info. when I got ready to leave she smiled at me and said have a nice day in a sarcastic way, I told her I would speak to her manager, she said thats good go ahead and talk to my manager, she kept giving me word for word while customers were behind her until I left.
I have experienced better customer service, and even outstanding customer service at other stores. This was uncalled for and I hope they train their workers on customer treatment a little better than this lady REBECCA she appeared as though she did not care, she never backed down or lower her voice
The complaint has been investigated and resolved to the customer’s satisfaction.
you have to understand she was just doing her job. take a chill pill.
fast fast cashier
I have been shopping with Krogers for years. I have been going their every Tuesday especially for Senior Day, their a cashier named Julia, she said she was originally from Ohio & let me tell all of you, she would check us out withing seemed like a min.
She had 3 people checked out before 1 customer in the other lanes.
My question is when I went in on Tuesday July 14 & asked for her they said she was no longer their, I asked myself why do they get rid of the best employees? This lady was not only the fastest cashier I ever seen she was polite, could carry on a normal conversation, unlike half of the other employees that had been their for years.
So therefore I would like to know if she found another job elsewhere because I will go to any other retail store just to find her. Please let me know. The Corridor G Krogers in WV is supposse to be upscaled, well if you look at their employees & talk to them that is if they talk you can tell they don't have a clue.
Sincerely Mrs. Johnson
I agree I wondered what happened to her. They lost a very good employee! I will be shopping elsewhere also. That young lady was awesome!
The complaint has been investigated and resolved to the customer’s satisfaction.
Unless you know exaactly why she left it is irresponsible to complain and blame the store. Maybe she left for another job, moved out of the area, health, marriage, any number of reasons, but this is not a slave state where the employer can dictate what the employee does. This is a senseless and poorly thought out complaint. I shop there also, and find those folks to be friendly, professional, ad helpful in every way. I hate to see an excellent cashier leave, but it is possible that it was of her own accord, and she may have improved her personal life.
What the hell are you talking about Mr. Mouse. I think you are just blowing smoke. If you really know this cashier then what happened please explain to all of us!
As far as somebody responding right after Mrs. Johnson, maybe she had some friends over to comment who knows & who cares.
What's the comment she them both, now come on, if you did know her you would admit she was FAST as hell!
So if you personally know her then just respond since you sound like you are 16:) Have a good day!
Thanks Again
Yes Mrs. Johnson you are exactly right, this girl was so fast I have never seen anything or ANYBODY like this young lady! I went in on Tuesday the senior citizens day, & I wondered what happened to her. Definitely let us know if anybody knows if she is working anywhere in the area.
My husband & I definitely will not be going their, those cashiers are soo slow, my gosh this girl could ring 5 people up with 300 items per cart compared to the other cashiers that could only get one done if that!
Please please if anyone knows please feel free to comment. We would greatly appreciate it!
Thank You,
Mrs.Icenhower
bait and switch
This has happened on more than one occassion, but they are bad for having a "clearance" tag on the utilities bar, but then having something totally different than what's presented there beyond that sign. All a customer sees (Without putting on their spectacles or magnifying glasses) is 'clearance sale, discontinued item'.. And loads and loads of the so called product directly behind this label.
It's not until you get up to the check out counter and you watch, to be made aware that what you thought you were purchasing (As a discontinued product) , was, in fact, the same product, but with a different upc code.. And, in fact, they were out of the so-called "discontinued product".
Like I said, this has happened on more than one occassion, and I think the consumer needs to be aware that kroger practices this maniupulation on a daily basis.
In fact, in my opion, (And my father's before me) they are notorious for doing this.
Krogers.. Clean it up!
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service
This Kroger store has the worst customer service than any other's I've experienced. The employees there act like we're some kind of obligation to them while they are between calls on their cell phones. The selection has dwindled to what Kroger wants you to have, since they push their own products. I had the worst experience last night. The store was busy...
Read full review of Kroger and 5 commentsunauthorized debit transactions
I used the DVD rental and returned the DVD the following day. I was reviewing my account statement and noticed several attempts on my card statement from the company the owns the DVD vending machine.
The complaint has been investigated and resolved to the customer’s satisfaction.
It isn't like 1988. They are automated DVD Vending machines now. The one at mine costs $1.00 to rent a latest release movie. Netflix is like some monthly recurring charge. No thanks.
Dispute the charge with your credit card company. Most will refund you that day.
Also, get Netflix like everyone else, the days of grabbing a movie at the grocery line ended in 1988.
poor service
3:40am - went to kroger to get a frozen pizza. chose one, went to the checkout. only USCAN machines were open. scanned my one item (frozen pizza). the total bill is $6.58. I put in a $20 bill for payment. The machine gives me back 2 5's and a 1. ($11.00) -- and says something like "See cashier" or "see attendant" or something. I stand next to the attendant...
Read full review of Kroger and 2 commentsprecription filled
I drop My prescriptions off at 4:00 pm on 6/15/09 and they told me it would be 2 1/2 hour wait, they ask me if I wanted to come back and pick it up they said it would be ready at 7:00 pm I said OK we left. We return at 8:00 pm because I know they close at 9:00 pm which I live on the western end of town and this Kroger was on the Southern end of town, I had other med filled there before, I waited in this area for four hour thinking I was going to get my med. when I got there they informed me that they had not filled my Med, what he said to me was I'm sorry it was to many to fill, and we had a load of Med to fill. So what they were telling me was because I had 6 prescription my med was not importance so they filled all the small Med first. This to me is unacceptable. I will go Higher to get this address because I'm with out Med. until I get off work today, I don't get off work until 5:00 am I had to be in at 6:30 and the Pharmacy is not open at that time.
The complaint has been investigated and resolved to the customer’s satisfaction.
Today is March 28th 2018. The store number is #763. I want to file an official complaint against an employee at this store named "Kennette" who by far has to be one of the rudest employees this store has. My name is Saundra Mucker. I have been shopping at Kroger stores in Louisville for well over 30 years. I've been shopping at the Kroger on 35th street- Store number- #763 since it was built (less than six years ago). You have an excellent Pharmacist Manager- Charles Taylor and an excellent and kind technician who has been there several years named JENEEN. However that's where the satisfaction ends. You have a very rude employee named "Kennette" who is very rude and condescending to the customers. My husband (83 years old) had all his teeth pulled today and implants inserted and I (62 years old) had my teeth pulled but was unable to receive my implants today. My husband and I went to Kroger Pharmacy around 3:10 pm to get our Diabetic prescriptions filled as well as our prescriptions for pain from the dentist. When we arrived "Kennette" was huffing and puffing and frowning as she slammed the window/tray forward and gruffly asked us "what do you need". My mouth was very bloody and backed with gauze as was my husbands. I asked her how long it would take to fill our prescriptions she said "about two or three hours" I told her that we had come from the dentist and asked if she could fill one of the pain medications and allow us to come back for the other ones because our mouths were not numb anymore. "Kennette" slammed "all" the two prescriptions and two diabetic med bottles back through the window and said "you can take "em somewhere else". I told her I can't make it anywhere else "I barely drove here"and told her "I'm not trying to get one filled if that's not what you do but why is she treating me this way?" I asked to speak to the manager. It was then I saw the nice technician pass (Jeneen) who always carry's herself in a professional way. I waved to her to please come to the window and she did. I asked Jeneen to look at me and Percy cause she knows us very well and I asked her to please help us. It was then that "Kennethe" said started laughing at me and said, "I'm waiting on you not her". The manager came over and I explained to him what was going on and asked him if "Jeneen could please help me". I told him that I have NEVER had any problems at this store and ask him to please allow Jeneen to help me because she knows how to treat people. He took the time himself to enter the prescriptions in the computer and told me they would be ready at 5:30pm. I asked for the store and the names of all parties because he shouldn't have had to take time from filling prescriptions to intervene for a bad employee. I remember Charles Taylor from when he did his internship at Park DuValle Community Health Center (where I retired). He was a fine pharmacist then and an even greater one now. However, management can only survive, thrive or die through the strength (or lack thereof )of the "front line" staff.
We don't have that many food sources or pharmacy choices in this area, but just because we don't doesn't mean we should be treated less than. Many of my fellow seniors do not have transportation or reliable relatives to help them. My husband of 35 years and I do. We shop at Kroger because we want to and we love the Kroger brand. Please help us. We left our prescriptions at the store and will pick them up this evening.
Kroger Pharmacy, 350 E Six Forks Rd, Raleigh, NC 27609.
Unprofessional staff, inability to manage prescription medications, indifference to patient’s medical conditions and needs.
I have been with this pharmacy for over a year and experienced numerous issues with medication refills. Last visit exhausted my patience. Although the location is convenient for me, I am transferring my prescriptions to a different pharmacy. Here are the reasons:
1. Refills are always late / my medication was not in stock. Even if I called 7-10 days in advance, they managed not to have it on time. Kroger Pharmacy excuse – someone else in this pharmacy uses the same medications. I have several active prescriptions for different doses and they still could not manage their inventory.
2. False and misleading information on RX insurance coverage, use of medication discounts and medication availability due to unprofessionalism, lack of knowledge and lack of desire to address customer needs/medical conditions. No apology. No advise or promise to manage my refills efficiently.
3. Very nice lady pharmacist ( who was the reason I stayed with Kroger RX) set me up with a automatic refills and the next month I got my medications on time. BUT the following month my auto refill was cancelled for 2 medications! When inquiring about my refills, RX assistant lied into my face saying that it was my fault that I did not pickup my RX on time and they had to put it back. After checking the system, she realized it’s was not correct information and they never refilled RX. Never apologized. She could not give me a clear explanation why my auto refills were cancelled as well. The pharmacist (male) heard the whole conversation and never came to address it.
4. When inquired about prescriptions transfers, I got a reply – “you call us, we’ll do it”. Horrible customer service. They do not care about company profit as well not recognizing a link between customers, pharmacy profit and their employment.
I have to give credit to two employees of Kroger Pharmacy – Shawn who was always helpful, professional and always willing to make an extra step for a customer and lady pharmacist (brunet, not very tall). They were the reason I stayed there for so long. All others are disgrace to the pharmacist profession.
Be prepared to double check information, struggle to get a refill and do not expect understanding and professional care when going to Kroger Pharmacy, 350 E Six Forks Rd, Raleigh, NC 27609.
To Customer Complaint Department:
My name is Amado Velasco of Plano, Texas USA and a loyal customer of Groger groceries and pharmacy and I got a complaint regarding my Cialis prescription at Groger pharmacy in Plano Tx store: [protected]. On Feb. 27, I got a Cialis precription for 6 pcs but when I open the container for first time use last night 18 days later, there are only 4 pcs in the container. I went to the store today Mar. 15 and complan and they say their inventory was correct. Bottom line is I paid that prescription for $40+ and got only four tablets. Not acceptable. Hope your company can do about it for little guy like me. Thanks.
Amado Velasco/email address: avelco@verizon.net/loyal groger customer
I work in a Kroger Pharmacy and this should have never happened. There is a policy(at least in our division) that if there are any problems we are to try and contact the patient to let them know. And if they knew when you were coming back, you should have been filled by then. No matter how busy they are, they said it would be 2 1/2 hours, which if you dropped them off at 4 would be 6:30. That means if you said 7, you were only giving them an extra 1/2 hour, so why would they not fill them as if you were just hanging out at the store waiting on them?
You're just going to have to pick up your Oxycontin tomorrow morning then I guess.
slow cashiers & annoying baggers
Since I have moved to goshen, I have always hated going to the local kroger. I work third shift at one of the warehouses down in milford, and I stop in this kroger generally 3-5 times a week. I used to like it, but now I can't stand it due to a few cashiers and baggers. First off, there is this very short woman, probably in her mid sixties. I believe her...
Read full review of Kroger and 12 commentsthis involves two complaints - two separate times - at the same store
I purchased a frozen turkey at kroger (approx. 14lbs) and set it in cold water to thaw so I could cook it the day after. When I opened the turkey it was still partially frozen but smelled terrible. I called the store and they told me I could bring it in for exchange. When I went in to get another one I could not find one that was in the same size/price...
Read full review of Kroger and 1 commentslow checkout, too few cashiers
I went to my local Kroger at 2:15 to buy pizza, bread, and stamps. The lines waiting for cashiers had several people in them, but the customers had around 20 items. I decided to go through the U-scan to get out quickly. I wanted to buy only 3 items and some stamps, but I had coupons, so they require an attendant to scan my coupons and get stamps. The attendant was busy with someone else. I waited several minutes, but she wasn't going to finish up quickly. Someone else came to help her, but she refused help, saying that she would get me in a minute. I walked away from the groceries that I had already scanned because I couldn't get service. I come to the store to get out quickly, not wait around. They need to retrain their attendants to get customers out quickly and to accept the help if offered. They need more than 3 cashiers on duty at 2 in the afternoon. They need to call someone from customer service when an issue comes up that will take time to deal with, rather than causing everyone else to wait. I went to Randall's and get my groceries and stamps. I am shopping at Kroger less and less because I can't get out quickly.
The complaint has been investigated and resolved to the customer’s satisfaction.
She was helping a customer you [censored]...wait your ###ing turn! What makes you think your so special that she needs to drop what shes doing to help you!? She was helping someone else first calm down!
rude service
I work for a company called Prospect Airport Services (18 years) which has employment available at Metro Airport. I am totally furious with The Kroger store listed above. As we all know these times are bad and people are in desperate need of jobs. For a company of this size to be rude, unprofessional and uncaring is 100% unacceptable. I have called the...
Read full review of Kroger and 2 commentsdiscrimination
i have learning disabilty was fired because i was told i couldnt learn to run cash register fast enough but was told i was hired for only as a bagger/stock my e-mail is [protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I am an employee of kroger 466 fuel center. VIcksburg, Ms I feel that I am being discriminated against.. I am required to do all my chores, when its good weather or bad
We have a coworker that does not have to do that when it is raining.He has a bad hygene problem and he is not in rhe union at all.he has taken off for 2 weeks just because he wanted to.He has called in numerious times. I have talked to the managers on mylitple occasions with managers saying they will talk to the lead fuel Manager.but nothing is being done.So anyobe thinking about working in vicksburg, Ms. kroger dont do It.
Go online to the EEOC...YOU Have a CASE !
incorrect reading on prescriptions
I had just begun going to the store location a few months ago to get prescriptions filled and the pharmacy techinicians were friendly and accurate. Also, before I left the last tech stated I had one re-fill left before I needed to have the doctors office call another one in.
So, a day before Thanksgiving I went to pick up my prescription all to find out that the pharmacy tech who was there stated she did not see it in the system. The pharmacist who was there also stated the same. I was highly upset with this lack of professionalism. The Pharmacist on duty was Charles and both literally through their hands up and brushed me off.
I asked if they could contact the other tech that relayed it to me and they stated they woul not but, they were doing all that they could which was a lie. The pharmacist was working on other prescriptions and began to talk very rude and inappropraiate to me saying, "We make our living off of this why would we be telling you something that is not true & let me tell you a story about, this & that"
All the Managing Pharmacist by the name of Charles was doing at this time was getting off the subject by trying to hear his self talk about something completely opposite of what I was there for. I was calm and held my composture all the way through. I was not trying have small talk and he said you need to get out and I will have to call the manager. So, I stated, " Good please do so." I explained my situation to the manager and he was alot more responsive, professional, and cooperative.
Then when the shift manager came over to him his whole demeanor changed he was pleasant, nice, and acted as if he'd been professional with me all along when he had not. And began to lie and say he was doing all that he could to help me. When they did nothing.
When the other tech arrived she looked into the system and immediately found the prescription and notes in the system and had my prescription re-filled within no time. How propersterous is that.
Now, what if it was something even more severe where I could not wait. And there were more severe and dire consequences due to a lack of his none responsiveness and lack of professionalism.
He really needs to be strongly reprimanded or removed.
The complaint has been investigated and resolved to the customer’s satisfaction.
My grandmother gets her meds at Kroger pharmacy on Pio Nono Avenue in Macon, GA. A couple weeks ago, she told me that a young girl behind the counter was "not friendly" towards some customers at the pharmacy. I seldom hear her complain, so I decided to go to the pharmacy with her. Well, my grandma was right. The dark headed girl was very rude to not only my grandma but other customers who were standing before us. When our turn came, she rolled her eyes at my grandma because she couldn't hear her for the first time. One of her meds was not ready like they told me on the phone earlier. When I asked how long my grandma has to wait to get the med, she did a rude loud sigh. I couldn't believe how she treated the customers, and people working with her did not say a word to her to tone down her attitude.
you are never going "bad" to them?
I called a prescription in n Tursday night. I had returned home from vacation on Saturday and was feeling terrible because I was out of my medication. I arrived at the pharmacy and was told my doctor never respondeed to the request. I was sick all week-end since this medication can cause seizurs with out taking. The pharmacist acted as thought there was nothing she could do. Finally Monday I called my doctor and she told me nothing had ever been called in. I almost had to go to the Emergency room because I felt so bad. Wallgreen's I am coming back. Andrew Casper Cordova TN
I agree I live in Michigan and I went to Kroger to fill my new script since they were offering a deal $4 generic pills. I switched to them to save money. It's been a headache and I now have decided never to go bad to them. They have shorted me twice saying that someone must have stole my pills.(for a while I was scared that someone was) The next month I had to count my pills in front of one of the pharamists they filled my script for 60 not 90 liked stated on my paperwork. They also filled my script for the wrong med once too, I'm wondering of they were trying to scam me because the pill was a much cheaper drug then the one I paid for. Stay away from Kroger!
very interesting drink
I was at a grocery store in an undisclosed location and i bought an alcoholic beverage. Once i returned home and finished my drink, i felt very dizzy and could not, for the life of me, remember anything about myself! What i would like to know is, what in the world is in this dadgum drink!? I do not recommend this beverage to anyone! You forget everything and have a very hard time operation a motor vehicle! Do not buy anything that says "Al-ko-haul" on it. um... i have to make this 100 words so umm... i guess ill have to ramble. Oh! maybe not this is 110 words!
The complaint has been investigated and resolved to the customer’s satisfaction.
you were drinking alcohol DUH!
Did you write this right after you woke up?
epic fail
terrible experience
As a former employee of Kroger, I had taken a few years off to care for my children, one has autism and the other had renal failure. When I felt it safe to return to work, I met with the Customer Service Manager and she explained I would have to go through training, which I did. I also took the oral swab test and indicated on the form which medications I...
Read full review of Kroger and 4 commentsshort payment due date
I signed up for the master card that was promoted by Kroger Co. I returned from a 13 day cruise to find out I owed them a payment the next day by mail. Never have I had such a short time to pay a bill. I called the Master Card and they were not customer-oriented and do not have a grace period nor admit to any responsibility to get their bills mailed in a...
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About Kroger
Kroger is known for its commitment to quality, value, and customer service. The company offers a wide range of products, including fresh produce, meat, dairy, bakery items, and household essentials. Kroger also has its own line of private label products, which are often priced lower than national brands but are of comparable quality.
Kroger has also been at the forefront of innovation in the grocery industry. The company was one of the first to introduce a loyalty program, which rewards customers with discounts and other perks for their purchases. Kroger has also invested heavily in technology, including its ClickList service, which allows customers to order groceries online and pick them up at a designated location without ever leaving their car.
In addition to its retail operations, Kroger is also committed to giving back to the communities it serves. The company has a long history of charitable giving, including donations to local food banks and disaster relief efforts. Kroger also supports education and workforce development programs, as well as initiatives to promote sustainability and reduce food waste.
Overall, Kroger is a trusted and respected brand that has been a staple of American retail for more than a century. With its focus on quality, value, and innovation, Kroger is well-positioned to continue serving customers for many years to come.
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Overview of Kroger complaint handling
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Kroger Contacts
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Kroger phone numbers+1 (866) 221-4141+1 (866) 221-4141Click up if you have successfully reached Kroger by calling +1 (866) 221-4141 phone number 0 0 users reported that they have successfully reached Kroger by calling +1 (866) 221-4141 phone number Click down if you have unsuccessfully reached Kroger by calling +1 (866) 221-4141 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling +1 (866) 221-4141 phone numberCall Center+1 (513) 762-4000+1 (513) 762-4000Click up if you have successfully reached Kroger by calling +1 (513) 762-4000 phone number 0 0 users reported that they have successfully reached Kroger by calling +1 (513) 762-4000 phone number Click down if you have unsuccessfully reached Kroger by calling +1 (513) 762-4000 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling +1 (513) 762-4000 phone numberCorporate Switchboard80057643778005764377Click up if you have successfully reached Kroger by calling 8005764377 phone number 0 0 users reported that they have successfully reached Kroger by calling 8005764377 phone number Click down if you have unsuccessfully reached Kroger by calling 8005764377 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling 8005764377 phone number
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Kroger emailscustomerservice@kroger.com100%Confidence score: 100%Support
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Kroger addressThe Kroger Co., Customer Relations, 1014 Vine Street, Cincinnati, Georgia, 45202-1100, United States
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what made you think you could get the sale price the day before the sale? I agree the management should have returned your call, but sorry would have been the only reply you got.