Lowe's
Reviews and Complaints

I paid over 30K for kitchen cabinets and sink and faucet. I had my cabinets and plumbing removed in November of 2022. First week of January 2023 cabinets were installed with exception of the kitchen sink cabinet. February Lowes installer came back to install. Because the sink was heavy cast iron the installer built a support. In doing so he removed the water lines that were put into the drainage pipe laying them down in bottom of cabinet. He failed to replace them in the drainage for safety. Not sure if they hit/tapped the value when installing the support. After they left apparently there was a small drip. There was not issue the 4 months before the sink cabinet was installed. There is now excessive mold under the kitchen sink cabinet. Lowes had the installer come back out to take a look. He lied to cover himself and said there is a leak. There is no leak. If there was a leak there would have been an issue November until sink installation in February. I tightened the value and placed the lines back into the drainage pipe. It is now dry but still the excessive mold. The Lowes manager has done nothing. (BB Downs location Tampa Florida) to give me any information on replacing the one cabinet. I cannot have my counter tops installed. I have been without a kitchen for 6 months. I tracked down the claims department with many, many phone calls. LOWES CLAIMS DEPT REFUSE TO REPLACE THE MOLDED CABINET. While the person who helped me order my cabinet was very good the installers are a nightmare. Very unprofessional. One was sick and coughing on everything. Left my home a saw dust bowl.

https://www.lowes.com/pd/Earthquake-Earthquake-20015-Versa-Front-Tine-Tiller-Cultivator-with-99Cc-4-Cycle-Viper-Engine-5-Year-Warranty/5000081355

Purchased machine off website put it together easy enough. However when placed into operation, the belt will not stay on the pulley regardless of tension.

I have to shut off machine, pull off the cover, which fits poorly BTW and reset the belt. Restart and get have a run done, does it again. I've set the tension and so forth.

This machine is completely worthless

I paid $35.00 on 4/21/23 to have measurements done in my house for flooring. I was given an appointment for 4/24/23 and on 4/23/23 I received a phone call canceling my appointment. No big deal, I called back to reschedule and was given an appointment for 5/2/23 between 5 pm and 8 am. I rushed home from work so I could be there and what do you know, a no call no show this time. If lowes didn't want to do the work why waist people's time and money. I called lowes to tell what was going on and got nothing, no explanation, no apology. Just told me my $35.00 will go back on my card. WOW, NEVER AGAIN

Ordered Whirlpool oven on Monday 4/24/23 at Lowes DBQ. stated oven was at distribution center and is scheduled to be delivered Wednesday 4/26 between 12-4. I work nights so slept during day and thought phone call was spam caller. Called back when I awoken and was rescheduled by distribution center for Friday 4/28 between 12-4pm. On Friday did not receive by 4pm. was on hold for 40min subsequently hung up and called back. Receiver stated will be there between 8am and 8pm. Still did not receive oven by 8pm. Called back voice recording stated from DBQ Lowes that appliance will be delivered Friday between 9am and 9pm. waited until after 9pm, still no oven. Called in and spoke to Chad from Lowes. He stated that oven was never even loaded on truck for delivery on Friday. He stated had sent grievance to corporate and someone in management will give me a call on Saturday with possible delivery on Sunday or Monday. I have not received a phone call, text message or email regarding my purchase delivery as of 5/1 at 8:45pm. I still don't have my oven, either.

Upon arrival I was met by a frowning face and someone who obviously did not belong in customer service. I was picking up a huge cabinet piece and she (Christa) was not happy about having to move the huge object. She was rude from the start. Part of my order was in the "locker." I explained that I had never used the locker to pick anything up and she refused to help or explain the process at all. Then I was told that she needed my drivers license to pick up the $300 order - which they had NEVER needed before - not even on the near $3K washer and dryer. I have spent thousands on the remodel since August 2022 at Lowe's; however, not sure that they want my business. Today I will open an account at Home Depot in Johnson City.

Saw Lowes Ad for 170 power stanley tool set for $1.95..Offer ready to expire.

Ordered same. Visa charge showed up at $1.95---BUT----also showed up

at $99.95. Where did that come from? Nowhere was there any other price except $1.95.

I want the $99.95 eliminated from my visa account. If the set cannot be delivered for $1.95, then cancel and also credit that amount also plus the $99.95.

This occurred on April 30th.

I would appreciate a resolution to this aiimediately!

Thank you.

I purchased a 30 inch riding mower at the Glenville NY Lowes on 4/7/23, it wasn't delivered until 4/29/23 because it wasn't assembled on time as they told me, very poor service. Then it was delivered without the mulch kit. I called the store immediately. talked to Breanda, said she would look into it, said probably was put aside while the mower was assembled. Said she would look into and call me back, didn't happen. I called again 3 hours later, she was on lunch. Left message for her, I would like a status update for her to call me back., still nothing, Seriously, what is going on at that store? John Richard Schultz, 8 Leonard St., Rotterdam Junction, NY [protected] [protected]@gmail.com

I’m so exhausted & depressed from months and months of fighting with Lowes over screw up after screw up. I don’t know how they get away with doing this to their customers.

Lowes refuses to honor our warranty for 6 month old porcelain counters that have scratches All Over Them. I paid $4,000 for this garbage. Because we had a claim with customer care Lowes has now washed their hands of us. We were told by the “legal team” that we have lost all rights to any warranty.

How is that right or fair? I literally hate Lowes with every fiber of my being.

I bought a GE d/w with a 5 yr extended warranty (BAD IDEA) on Mar14, 2020 and it worked fine until it didn't about 3 years later. I have been trying to get this d/w fixed or replaced with either a new one or a loaner since March 2023. I have spoken to Lowe's Customer Service (BAD IDEA) who refer me to Lowe's Service Advantage (BAD IDEA). They finally sent someone on 4/3 and I was told that I need a new tub, 2 new harnesses, and a new sensor that supposedly was ordered on 4/3.
On 4/14 I was told that they have to send someone 4 times without results before they can consider replacing it.
So, by my calculations, if it takes a month between each repair visit before they replace it, I can expect satisfaction sometime around the 4th of July?

Regards,
Patricia Ferraro [protected]
[protected]@hotmail.com

I had the same bad experience with a refrigerator. I was not told about the 48 hour return policy on a refrigerator back in November of 2022. The refrigerator was delivered on Black Friday, and I had a house full of company because we were doing Thanksgiving dinner the next day. After they deliver the refrigerator, I discovered it was not what I wanted, and because I was sure that I would have 30 days, I went in to the store where we purchased it from the day after the 48th hours had expired. I was then told that because we were not told of the policy, they would make an exception and let us return it, but got a call later that day saying that the company that picks up for them would not do it because it was past the 48 hours. I spent literally weeks and months trying to contact someone who would fix the problem for me and let me take my refrigerator back. I even sent a copy of everything I had to corporate. I just kept getting emails that they were trying to fix it, but when it was all said and done, we have been stuck with a refrigerator we do not want. Like so many others, I will never buy an appliance from Lowe's again. We have been faithful customers and bought all of our appliances there for about 20 plus years. The only reason we were getting a new refrigerator to begin with was the one we had bought from Lowe's a couple of years before that cracked, and had to be replaced. We were perfectly happy with that refrigerator, but the insulation was compromised, so we had no choice but to turn it back in. That one was discontinued, so we searched for several months and several Lowe's stores for a replacement. We found one, but it had an incorrect price on it. The price was supposed to be $2700.00 but was listed as $1600.00. One salesman told me that because the wrong price was on it, that was on Lowe's and that we could have it for that price. Then, when we went to pay for it and set up delivery, we were told that it was out of stock. I therefore had to make another selection and they pulled up the actual refrigerator that was supposed to have been listed for the $1600 so we purchased that one. I feel like the person who told me they were going to make an exception lied to my face. I have documentation of emails where I tried contacting the store, even sending a letter to the manager explaining everything, and to Lowe's Corporate office. When it was all said and done, we are still stuck with a refrigerator that we hate. One of my deal breakers was I wanted ice and water in the door, but we couldn't tell from the picture on the computer that this did not include that. We have an ice tray in the drawer of the refrigerator at the bottom. My thought on this is Lowe's messed up, not just once but twice, because that was the second refrigerator in that same spot that had the wrong price on it. It. I had been in that store a couple of weeks before and looked at a refrigerator that was there in that spot and it was an incorrect price. I did not purchase that one, but went back and another one was in its place with yet another wrong price on it. I believe no one wanted to get in trouble for not having the correct price on the product. I wasn't trying to get anyone in trouble either. I stated that very clearly in all of my emails. I just want what is right

We purchased a washer & dryer. It was delivered in a timely manner. That was wonderful. But the installation was very poor. We have purchased many washer & dryers over the years. When we asked the installer to shorten the vent duct hose. He said no. The duct hose fell off as he was pulling away. The machines were left approximately 8 inches from the wall because of the hose being so long it crinkled up. The distance away from the wall made it difficult to pass through the doorway. We are disappointed. Clothes could not be dried because the hose is not connected. I called the delivery service which includes the installer & have not heard from them.

Hello,

I recently had a tankless hot water heater installed and I feel this was a bait-and-switch situation from the start. I had a lowes representative come out and sell me the tankless water heater. I allowed him in my home so he could see my bathrooms and the size of my home. He assured me that a 24 tankless was enough to service my home and never explained the risk. I already had a tank water heater that was under warranty. I agreed to the tankless from what the Lowes representative told me. However, absolutely nothing went as planned. The tankless ended up not working for my home and I was then told that my home was too big for the 24 tankless and that I would need a larger unit which would cost more. I spoke to the person who sold me the unit and he said that was not true. I did not need a bigger unit due to my home being bigger than the plumber first thought. However, the plumber came into the home and saw all of the bathrooms and the size of the home before the 24 tankless was installed. There were more issues but I will stop here. Let's talk about the electrician issues.

We bought a sink on 3/23/23. Installed and found a hair line crack which leaks. Had to charge a second sink. We were e-mailed 3 days ago the new sink was in. They couldn't find it, so we still have a cracked sink and are currently out $1100.

Yesterday, 4/21/23, we had a $1500 stove delivered. It had a dent, we decided we could live with that but a smashed front glass on the oven wasn't something we could live with. So we currently have no stove.

Things happen with deliveries, we get that. The gripe is we have called the Torrington location where we ordered these items and can't get through to ANYONE! I did talk to a man named Rob (BOB?) yesterday (the only time I could get through on 20-25 tries). He assured me he would check in the back and get us a stove in the next day or two. Promised to call me in 10-15 minutes. NOTHING!

We had a refrigerator ordered, but we have canceled that order. We waited 35 years to redo our kitchen and wanted to do business locally, but this has been a nightmare!

Case [protected] order #[protected] I bought a storm door and mistakenly thought purchased installation because website indicated a box to buy and when checked it switched to delivery and added a charge. Wrong it simply charged me for delivery. To rectify this I called and spoke to someone who connected me to my local store associate jacosha. I bought the installation for 179.00 and was told someone would call monday or tuesday. No call, called back told to go to store because order needed something., I did jacosha again said he forgot something and corrected whatever, and someone would call within 24 hours. No call! I again called back to installion and got marla who would check. She is still checking because she told me yesterday still no answer and she will call back today. All I want is my damn door installed at a new house and I am on day five. Frankly marla is the only one who has ever returned a call. The rest of the people I have spoken to have not fulfilled their jobs. How hard is it to get a stormdoor ut in. It shouldnt take this long to figure it out. I want my door installed asap or you can come get the damn thing and refund the door price with delivery included and the 179.00 installation fee.

My wife purchase a Lowes gift card for me at a third party grocery store. When I went to use the $100. card the PIN number was inadvertantly rubbed off. I have visited the local Lowes store on two occasions and spoke to customer service and they referred me to the grocery store where it was originally purchased. The grocery store reached out to Lowes asking for a refund but Lowes denied it. I spoke to 3 individuals at the customer care number and 3 indviduals at the gift card department. I keep getting referred back and forth but with no resolution. I believe the monies from the original gift card purchase at Giant Eagle Grocery in December of 2022, should have been forwarded to Lowes. I say this because when I scan the gift card at the register, it asks for the PIN. If the card would have never been activated at purchase this would not happen.