Lowe's
Reviews and Complaints

We went in the Wake Forest Lowes today and there was a Fridgadare Double Oven for sale on Clearance. When we asked to purchase the oven, the associate stated they / it was not for sale. The store does that normally and when a different model comes in, they remove that one and then sell it. If you put something out for clearance and don't have stock, don't do it! That is false advertising! Why do you do this. Contact me at [protected]

Don.[protected]@phononic.com

I purchase this washer 04/04/23, and it was delivered the next day. The delivery men installed it and turned it on to see if the water was correctly hooked up. The men left and I heard a huge noised coming from the machine. The agitator had come off, and it was cracked. I called Lowes and they delivered another washer a couple of days later. I downloaded the full instruction book, and I have been trying for several days to use this machine. I have followed all instructions carefully. I have even checked the balance of the machine with a level. Bottom line... I hate it and I want to return it for a full refund. Here is a list of my complaints:

1. When I use "pricise fill" some of the clothes don't even get wet.
2.The loads get off balance both during the wash cycle and the spin cycle.
3. When I stop the machine and redistribute the clothing, the lid locks and the entire cycle starts again.
4. Small loads always get off balance.
5. Sheets twist and tangle and the load gets off balance.

I ordered a Frigidaire Refrigerator from Lowes. THREE times I had to return because all three were dented after delivery! Now I'm stuck with a refrigerator with 3 dents on one side and one on the other side. I ordered a refrigerator from Lowes on Transit Road and Maple in Williamsville, NY. The first refrigerator I ordered, someone from the store called me 2 days before it was supposed to be delivered on Saturday March 18th, 2023 to tell me the delivery had to be cancelled because the shipment never came in. So, I Had to reschedule for the following Saturday, March 25th, 2023. They told me it would be delivered in the afternoon between 12pm and 4pm. I got a call from the delivery guys informing me they wouldn't be there until 7pm because of the weather and they got behind on deliveries. They never arrived until almost 9:30 pm (past my bedtime). Mind you the weather was bad, so I let it go. I even tipped them. They told me to wait 8 hours before removing all the tape. The next morning after 2 hours of peeling all the tape and film off, cleaning it out and transferring all the food from the garage refrigerator was exhausting enough but to see two big dents on the side of the refrigerator after all that work was not just shocking but it was infuriating. When I came in the front door after taking some garbage out low and behold as clear as day, I could see 2 dents on the side of the refrigerator from the front door leading into the kitchen through a hallway. Immediately I called Lowes about it. They ordered another one and scheduled another delivery the following Saturday, April 9th, the day before Easter. Mind you I was preparing for Easter the next day, but I didn’t care, I just wanted this situation fixed. Also, I HAD TO PAY FOR ANOTHER REFRIGERATOR TO BE DELIVERED. They wouldn’t credit me for the one I had until they swapped it out. So now I paid for one dented refrigerator and one I haven’t received yet. Oh, they did credit me $100 for the second one I ordered. Whippy do! They called Saturday afternoon to say they were on their way, so I began transferring AGAIN all the refrigerated and frozen food back into the garage refrigerator because they had said on the first delivery it takes 8 hours to get cold. They arrived and they took the packaging off in the driveway to check it out before they brought it into the house. Well, here we go again, a big scratch/gouge and smaller dent on the side. The delivery person took a picture of it. She also told me Frigidaire does not pack their appliances like other companies. Not as cushioned. At this point I was so upset I wanted to scream. She told me to call Lowes right away. She also told me that Frigidaire can easily fix that. They use a big suction type tool and can pop them right out. I said why should I do that? This is supposed to be a brand-new refrigerator. I liked the look of this refrigerator; it was two toned. I didn’t need anything big. It was perfect for me. I called Lowes appliance department again to explain and after all the explanation all he said was that I must wait until Tuesday when the guy that helped me comes in. I told him I wanted to speak to the manager. He transferred me. I explained to the manager what’s been happening. He assured me it will be fixed. I will receive a good refrigerator next time and that it will be taken care of. They will follow up when the order comes in. In the meantime, I tried to call Frigidaire to complain about their product. Of course I couldn’t speak to anyone, not open on weekends. I called first thing Monday and was over an hour wait so I decided to call later since they were open until 8pm. I called and the auto mated voice said it would be a twenty-minute wait that ended up being a forty-minute wait. I got a girl who sounded like she worked from home. Not to be mean, but she didn’t have a clue, just some phony sorry for the inconvenience, oh so sorry for the inconvenience. Nothing they can do. I asked her what the delivery girl had told me about Frigidaire fixing the dents with a suction tool. She said she had never heard of that no. I said so all I’m going to get is so sorry for the inconvenience. She hung up on me. Well, days went by, paid for 2 refrigerators and I haven’t heard anything from Lowes. Of course, I called because at this point, I just don’t trust Lowes. The guy in the appliance center was being a little nasty, said there was no order in the system. I told him I spoke to a manager a few days ago. After going back and forth with him he said he would investigate it and call back. Shortly after, he called back and said it is in and we scheduled a delivery for this Saturday 4/15/2023. I said OK. He said I will receive a call sometime on Friday stating the window time they would arrive on Saturday. Saturday came, it’s now 11:30 am and no call from the night before and I’m wondering now if they’re going to even show. Called the store to find out. The automated voice asked if this is about a delivery, I replied yes. The automated voice obviously checked the system then said your order was delivered on April 9th. Are you kidding me? No order for today the 15th! I hung up and called back but pressed the option to speak to a store representative, got the service desk and asked to be transferred to appliance department (since they were the ones that helped me with the first two refrigerators). Lady came on and said please hold. After a half an hour waiting on hold, I hung up and called back. Asked for appliance again, was transferred, the women answered and put the phone down, could hear her talking to a customer. After a few minutes, I hung up and called again. Same scenario, transferred to appliance, they automatically put me on hold. I hung up, called again, and explained the service desk what was happening, the woman said you shouldn’t have been transferred to appliance should be the delivery department. (How was I supposed to know that I didn’t even know they had a “delivery department”) Phone rang about twenty times then dead air. Called back again and told the service desk after explaining what’s been happening that I wanted to speak to a manager. She said let me just switch computers one moment. A man came on the phone, not sure if he was a manager but I explained the situation and he checked the system. He said it is scheduled to be delivered today between 12pm and 4pm. I said great! I hope this one will be ok. The delivery people called to tell me they will be here in about a half hour. So, AGAIN, I transferred all the refrigerator food and frozen food back into the garage refrigerator because the original delivery people told me not to take the tape off for 8 hours. They arrived and removed the refrigerator from the box to examine it in the driveway. Well low and behold. Two or three dents on one side and another small one on the other side. The two on the one side were not as profound as the first refrigerator which was still in my house. I’m not sure if it was because we were outside, and it was bright out. I was so distraught I just said, well, they don’t show as much, maybe I’ll just take this since they gave me $100 off. I don’t know what I was thinking. I felt almost like I was being a pain. Like I shouldn’t be so picky. Like I’m just an annoyance to Lowes. They all seemed like they had an I don’t care attitude. (Not the delivery people, the people who worked in the store). As a customer service person, myself, I have always gone far and beyond when it comes to my customers. After all, we are all customers ourselves many times in our life. I know what it feels like when you get poor service. These people were arrogant if you ask me. Well, a few hours went by, and I started to take all the film off the refrigerator door on the outside, I was hearing a loud noise from inside the refrigerator freezer. I opened it and it got louder. Earlier, I had told one of the delivery girls jokingly, watch, now something mechanical will happen. She laughed and said don’t jinx yourself like that. By the way, those dents on the one side that didn’t seem to protrude too much when looking at them outside, well they are a lot more noticeable inside the house. Two bigger ones twoards the center top and one lower small one. Then of course a small one on the other side. I don’t know who to complain to anymore. Frigidaire doesn’t care, Lowes doesn’t seem to be interested. I just want this refrigerator without dents! I attached two pictures, but you can’t tell because it’s too dark. To be honest, the whole side looks rippled. These big, boxed stores and big companies like Frigidaire don’t care about someone like me. I have wasted so much precious time over the past month trying to fix this. Between cleaning out refrigerators, peeling off impossible film and tape and transferring foods back and forth, making calls, having to be home for the third time on a weekend waiting for a delivery on my only days off. I have a very large family and many friends and co-workers and believe me, I will spread the word about Lowes and Frigidaire. Buyer beware! I will never step foot into a Lowes store or buy a Frigidaire appliance EVER AGAIN!

On 4-6-23 I purchased a Frigidaire Refrigerator at Lowes in Barbourville, WV, store #0454. It was delivered on 4-7-23. I was given a delivery window of between 12:00-4:00; however, it was 6:00 before they arrived. This wasn't a real problem. The problem was the attitude of one of the delivery persons. He (I don't know his name) was very rude and complaining the whole time he was here. At one point he was on his phone and when his partner asked him if anything was wrong he responded, "That was our next customer, he wanted to know where we were and what we were doing. I told him I had been working all day and what the hell was he doing? He further stated, "I'm getting tired of the damn customers always complaining" This person help remove the old refrigerator and bring in the new one but did nothing else; his partner did. The door had to be taken off both of the refrigerators and the one person was doing that. He got the doors on and walked outside, meanwhile the first guy had his phone out; took some pictures of the fridge and attempted to get the app he needed for me to sign but was unable to. He then stated, "I guess I won't get a signature; I hate these damn phones". Then he walked outside. I thought he was going to get a paper form for me to sign but the next thing I heard was the truck starting up. They had not leveled the new fridge, put the handles on the doors, removed the protective film or positioned the fridge in place. I attempted to stop them by running outside, yelling, and waving my arms but they just drove past me and left. I don't see how they could have missed me. I had to get a neighbor to come over and help me correct everything they had not completed. I would have this go, EXCEPT, the new fridge was not working. It was running and I replaced everything back inside (I had packed all perishables in coolers with ice). This all occurred on Friday. Saturday and Sunday I was not home. On Monday morning 4-10-23 I got something out of the freezer and realized that nothing had frozen. Neither the freezer or fridge were working even though it was running it was not cooling or freezing. I went back to Lowes and explained the problem. Michelle McBride , head cashier, was the person I dealt with and she was VERY helpful and filed a CDT Exchange/Return Request form and requested a replacement be delivered on the 12th, but explained that this request had to go through channels and she couldn't guarantee that date.

The new fridge was delivered on the 14th, Friday. However, my full complaint is that because the 1st fridge was running but not freezing, I lost all my perishables. I went to Kroger's today (the 15th) and purchased replacements. It cost me $250 to replace what I lost. I have the receipts. This amount does not include the cost of a small turkey breast, 1 box of Omaha hamburgers, and 1 box of Omaha Steaks (fillet mignon). I would like to be reimbursed for my losses if possible. I would further like to make it clear that every Lowes employee I dealt with were very helpful, understanding and polite. I had no issues with them. It is my understanding that Lowes contracts their delivery's with a 3rd party. I would recommend they choose a different company to preform this service; because they will lose business because of the poor service and actions. Please note that the replacement delivery people were not only prompt but they also completed the entire installation and made sure everything was working before they left. I don't know if my request for compensation for my lost perishables will be honored, but it would be appreciated. I can submit a copy of my receipt from Kroger's if needed. Thank you for your consideration in this matter. My name is Wanda Wilson, 2411 Bear Creek, West Hamlin, WV [protected] [protected]@zoominternet.net

The contractor they hired summer installation services…they installed my door not how I wanted it and I have been dealing with this issue with them and Lowe’s for months now! I want this issue corrected and fixed as well as a full refund of the installation cost for my time of missing work and pain and suffering for dealing with an issue that should have been resolved in a timely manner! I would never hire summit to do any contractual work for anything…I looked them up online and they have a 1.36 star reviews out of 5 and everyone has had a terrible experience just as I have! Please get this issue resolved ASAP!

I ordered windows and a patio door in December 2022. Approximately $14,000.00 order. The windows were installed on February 9, 2023. The patio door was the wrong door. The installer saw this as soon as he opened the box and they never touched the door any further. Lowes came and picked it up a couple days later. A new door was ordered. One window was broken. A replacement was ordered for this as well.

The new window was installed.

The door came into the store on March 31, 2023. I received the email an contacted the sales rep.

The sales rep (Daniel Forest) will not call or text me back. I was told by him that I would never have to contact Lowes that he would always keep me updated. This DID NOT happen.

I started contacting Lowes as soon as I got the email about my door install. I called the main store, the rep and the corporate for installations, with no success of getting an answer.

I then went to the store and was there for over an hour. At this point, I requested a refund. I was first told I could get one and then I was told that I couldn't get one because it was a partial install. The windows and doors were on the same contract. This makes no sense to me.

The store then called corporate and I was told the same thing. Corporate said that they would call and email the installers (Daniel Hunt) and have it expedited. I was told then that they should reach out within a day and they the corporate office would call back in 2 days.

Neither of these happened so I called CPO again.

The rep I spoke with was very nice and did everything she could to help me. She tried calling the installer (Daniel Hunt) and was not able to get in touch with him AGAIN. I was told the same story that I was told on Tuesday, April 11, 2023, when I went to the local store and talked to a rep from CPO.

The rep today told me that she reached out to the installers and that she would call me back on Tuesday, next week.

This has been a complete headache and very frustrating. So unprofessional. This installer company is horrible.

From the beginning, they have been terrible. They didn't show up when they were supposed to for the original window install and I had to reschedule. When the new window came in, that was broke, they showed up 3 hours late. I had already left to go to work. They called and I had to go back home. Now he apparently can't be reached at all. I feel like Lowes is holding $2000.00 of my money hostage. Very unsatisfied!

Used this toilet paper for almost a year before my husband and I realized the paper was releasing particles in the air of our bathroom and all over all items in the bathroom would like to make sure these particles are not harmful to our environment and health. At first I didn’t know where the dusk was coming from we just realized this month it’s the toilet 🧻 roll is shedding

Reference the Lowes store in NE Gainesville Florida.

This Lowes store service is absolutely pathetic. Spent almost $15000.00 for cabinets and install. Took forever for the install to take place, I am talking weeks after receiving the cabinets. Installer was to give us two days for the process. Upon removing the old cabinets there was an issue with the Sheetrock behind the sink that needed to be repaired. This was on the supposed two days the sales lady told us. That same day we had the wall repaired and the installers left telling my wife and myself that he will come back in the future to install the cabinets, " he will try to work us in". We have the countertop people coming in on the following Tuesday to make template to finish the install, the cabinet installer left on a Wednesday. Here we sit with all cabinets removed, no stove, boxes all over the house filled with cabinets and our kitchen pots, pans and such, no sink waiting until God knows when we will be worked in. We contacted the supposed customer service number and with them was basically we have your money, sorry. if you deal with this store you better have an attorney on speed dial.

PLEASE DO NOT DUE BUSINESS WITH THIS STORE. OR BUYER BEWARE.

Our contractor ordered the rails on 3/10/23. He made 4 trips to Lowes, which is a 1 hr and 20 minute drive, to get them. When we got them there were 7 boxes with zero brackets! So we made 3 more trips to Lowes before we finally got all the pieces! That is ridiculous! We are out 4 trips from our contractor and we ourselves have made 3 trips! Gas is expensive and the whole experience has been a nightmare! I don't know what the problem is, but I do know that I will NOT be a Lowe's customer after this. This is not the first time we have had this type of experience with Lowes. I feel we should be compensated for all the extra trips to Lowes plus the hassle of getting the parts. Never have I experienced such incompetence.

LOWE'S DOES NOT CARE!

Refrigerator delived by Lowe's 3rd party delivery service in December 2022 caused nearly $1500 in damage to my wood floors, baseboards and even minor damage to indoor brickwork.

After getting a few estimates from flooring sub-contractors as advised, Spirit agreed to reimburse me for repairs for damage caused to my home by their delivery associates within 4-6 weeks. As of today April 11, 2023, it has been 9 weeks and 1 day since that promise.

Outside of 1 department manager, no one from Lowe's will return my calls or even speak with me. No one at local Spirit logistics location in Louisiana can issue a check and Spirit corporate never answers or returns voicemails.

LOWE'S DOES NOT CARE!

Today I bought 7 bags of egg rock and 2 bags of diatomaceous earth.

When I looked on my receipt I have noticed that I was charged additional $ 39.98 for item # [protected]-FT solar led lights which I did not have. Cashier send me to customer service to get my money back. I spend good half an hour waiting for refund. When I came home I looked closer on my receipt and I have noticed additional charge $ 4.98 for item # 726993 A19 blue filament light which I did not buy and don't have.

So, I was charged for two items which I did not buy. I got my money back for solar lights $ 39.98. But I missed $ 4.98 for blue filament light. I will not go back for $4.98 + tax. I just --> WILL NEVER SHOP AT ANY LOWES STORES AGAIN!

On January 23, 2023, via the LOWES Sanford NC flooring department’s male associate, I paid for a measurement of four rooms which I wanted the carpet removed and replaced with vinyl laminate. The associate showed up to measure on Jan 25 and informed me that the results would be available at LOWES in a couple of days. We went to Sanford NC LOWES on Jan 28th and spoke with the same associate who had set us up for the measurement. On his store computer he located the measurement and asked if he could set up the installation to which we agreed. Via his computer app he auto-computed the cost of installation and materials and my account was charged. He then informed us that the materials would be delivered to my home within a few weeks and that upon receipt of the products it would be between 7-14 days I would get a call from Legacy Flooring for the installation. Flooring phoned me on Feb 13th to inform me that they received notification via their computer that LOWES had delivered the necessary products and they were ready to set an install date. I informed Legacy Flooring that I did not receive the items. They informed me that I should phone them as soon as I received all the items..

On February 21 (25 days later) the LOWES delivery contractors came to our house to deliver the order unfortunately they only delivered 14 boxes and one threshold trim. I told them that they were short 25 boxes but they said that was all they were ordered to bring. On this same day the installation contractor phoned and informed us that they had notification that our products were now in our hands and that the installers would arrive on February 28th to perform the work. I told them that I only had 14 out of the 38 boxes and she responded that wasn’t a problem because if that’s all that LOWES delivered it would be sufficient to complete the job. I insisted that it was impossible because 14 boxes would only cover one and one half rooms at best. She assured me NOT TO WORRY, they would take care of it which didn’t seem right to me so the next day Feb 22 promptly went to see the LOWES flooring associate and exclaimed that we received 14 boxes and that the installers were scheduled for Feb 27th. He reviewed his computer file and informed us not to panic because his record showed that 39 were ordered and that the 25 boxes were likely on the floor somewhere within the store. We asked him whether these 25 boxes would be delivered prior to February 28th to which he emphatically assured us that the 25 boxes would be delivered to us by Feb 25th. On Feb 25th we postponed all medical and other appointments to assure reception of the boxes but to our dismay, no delivery was made. Once again on Sunday Feb 26th we drove to LOWES to inform the on duty Flooring associate (since the initial associate that made the sale was on his day off) regarding the non-delivery and the impending arrival of the installation crew on Feb 27th. The young female associate perused the purchase order in hopes of locating the 25 boxes that the previous associate had assured us were on the floor. I told her that in order to salvage the near term installation I would gladly have them loaded on my truck that same day. She diligently searched through the on hand floor inventory but after 1 hour she only found 13 boxes therefore in view of this situation she would cancel the installers. I requested that she assure the reorder of the missing boxes but when she tried to do so the warehouse requested the purchase order number (PO) she noticed that the boxes were not specifically identified on the PO but an unidentified charge of $1700+ dollars appeared therein which was assumed that it was for the amount of the missing 25 boxes but she was uncertain so she tried contacting the credit billing department but because it was a Sunday the office was closed so she asked for us to return to the store on Monday 27 February when the initiating associate would return to work and he should consult the credit department and refund me the money for the none delivered boxes or make the reorder. We had diligently worked hard to remove all extraneous furniture out of the four rooms in anticipation for the install I told her of our frustration plus that now we had no place to sleep without reinstalling the beds. She appeared genuinely concerned over our plight and apologized that this mix-up had occurred. In frustration I told her to just sell me and reorder another 25 boxes of the vinyl laminate today while awaiting the $1700+ credit to my card. I believed at that moment that this was the best recourse of action in order to expedite the installation so I agreed to pay for another 25 boxes on my personal credit card. She assured us that they would be placed on expedited delivery order and set the delivery of the 25 boxes for March 6th (which didn’t happen). I phoned Sanford LOWES and the automated line said that the delivery date had moved to March 16th. On Mar 16th the delivery didn’t happen so I phoned LOWES and was informed that the delivery would be on March 23. On March 23rd I phoned LOWES to get an update on the delivery time, the automated message said that my delivery was delayed to March 27th. I phoned the Sanford store and got the switch board, I asked to be connected to the Flooring department line but after several rings I didn’t get an answer and automatically got cycled to the switch board operator, not once but 4 times; each time I asked for flooring but nobody at flooring ever picked up the phone. We drove to Sanford LOWES and spoke with two flooring associates who were cordial and reviewed the purchase order on the store network computer after which he informed me that the hold-up was at the manufacturer but he stated that only 15 boxes remained on backorder because 10 were indicated as having arrived at the warehouse but desired that the entire batch of 25 were available prior to delivery and scheduling of the installation. He apologized for his inability to contact the manufacturer directly as the origin was noted as China but had no knowledge of the receiving distributor within the U.S. We asked about perhaps canceling the order for that type of flooring and choose an alternative that was available on the floor to which he didn’t foresee a problem. We looked at what was available on the floor but couldn’t find a suitable replacement so we decided that since we were in possession of 14 boxes at home and would have to physically return them for refund I decided to hold on and await the scheduled delivery for March 27th before canceling. March 27th I received automated message stating that the order was rescheduled for April 3rd. April 2 I received a voice mail notification that my delivery had been rescheduled for May 1. This May reschedule was intolerable so on April 3 I went to the Sanford LOWES and canceled the entire contract and requested a refund of any monies already paid. The associate canceled whatever was possible but could not give me a refund on the already delivered 14 boxes of Laminate flooring and threshold trim until the items were returned but he stated that he would request a contract pickup at which time he would credit the account. The pickup crew didn’t show up on the stated pick-up date. On the consequent day I ended up loading and returning the items myself.

I agree with many other reviews herein regarding the inability of both the facility and Corporate Customer Service associates to promptly answer a telephone call plus their rudeness whenever they do pick-up. I infer that the customer is intentionally placed on lengthy call-hold to discourage them from pursuing their complaint. I have lost faith in LOWES touted “customer care”.

Today (4/8) I was scheduled to receive a range/dishwasher/microwave oven; I was never contacted about a time of delivery. I called 4 times from 9:08 and 9:39 asking to talk to someone about a delivery status. My call was transferred but no one answered the phone. I had to drive to the store and the manager, Curtis S. happened to be inside the front door. I had my receipt and told him I called the store 4 times and no one ever answered the phone (after transfer from cust. service) and I told him it was unsatisfactory that no one answers the phone and a customer has to drive there to speak to someone. His response was "well that is funny, I had 8 calls today..." I don't know if he was assuming I was asking to speak to him and he didn't get my calls; I never asked on the phone to speak to the manager so I don't know who I was transferred to. His demeanor was extremely nonchalant and non-customer service oriented. He never expressed any interest in my customer experience; such as finding out why phones were not being answered at his store. He looked at his phone/hand held device and did say I wasn't on the manifest today but offered no attempt to rectify my situation. He then passed my receipt to another employee to find out the status. Finally found out one of the items to be delivered is not in yet so they held the whole order delivery. That is fine; but what is totally unacceptable is that the store never contacted me to advise of this and even scheduled another day (4/13) without finding out if that would be convenient with me. I planned my day around being home for this delivery and to find out that it was rescheduled is infuriating. The thing that disturbs me the most is the manager's total disregard for me as a customer. I told him I was going to complain to corporate and he say "go ahead, I'll get the number for you". But this exchange took place at the main entrance to the store, again he never said anything like "lets see why the phones weren't answered and why you aren't on the manifest": that is what a caring customer oriented manager would have done. Totally unacceptable behavior for a store manager to engage with a customer like this at the front door to the store.

I will continue to conduct small purchases at this store, but I will henceforth make my major purchases at Home Depot.

I hadn';t had the refrigerator a week when I called the salesman at the store. It was not making ice. then somehow it started, then water ran out the freezer and into the floor it is ruining my new flooring. then it froze completely froze up I have tried to call to message several times but get nothing done. I hav ehad nothing but trouble and I am upset. I have been sick and this is not making it better. it was making too much ice I tried to turn it off now it is stuck handle is broke but doesn't make ice this was expensive I need help Please

We were told that to get the military discount, we needed to go sign up and make an account on lowes.com. Why? Home Depot simply checks your military ID and scans a card into the system when you're checking out. Why does Lowe's feel the need to force people to sign up? Just so they can make money selling your data, I'd assume. Don't waste your time at this place! Just go to Home Depot instead!

I ordered a swing on March 29. Order number [protected]

Item number 4355523. It was supposed to be delivered on April 4. I have had such a busy week I did not think about it till today April 7. When I went online to check it said Fedx had delivered it on April 4th. Which would have been Tuesday. So I asked my husband did my swing come where is it. He then said no. So I get on line and chat with someone who then tells me it was sent to our old address. e have not lived there for over 3 years. So I do not understand how this happened. I did the order on the app. from my phone while at work but I did not enter that address I didnt enter any address thinking it would come here like everything else I have ordered from Lowes. I was told to contract credit dept they said no refund because address was entered wrong. I was aslo told when I ordered it that it was only available on line so nothing Lowes could do so no refund or replacement item. But if the person it was delivered to will return it I could get a refund. People are not that honest especially in that neighborhood. So that will not happen so these people get a free swing. I get nothing but a bill I should not have to pay. I just want a refund or a swing. I cannot understand why Lowes is not making this right. I should not have to pay for something I did not get help please get me a swing or refund. It should have never went to 239 Dixon Circle WE have not lived there for almost 4 years this June

The cashier called to the garden section to tell them I need a pallet of bricks and told me to pull around to the side, I loaded my wood into my trailer and went to the side. All the gates were locked for the garden section, the guy putting bricks on the pallet said he called for someone to open the gate, I had to go to customer service three times to try to get someone to open the gate, when there was two people who had keys, it took over an hour to get a gate open and me walking back and forth with my COPD to get help, finally I got pissed and started yelling because I kept being told the guys are in the back, all the employees were in the back. Finally I waited for Justin Pitts to come and open the gate, I guess after an hour of being nice it took me getting pissed off to get something done. My husband is a Vietnam Veteran waiting for me to get home with food, he was already in bed when I got home. I’m fixing to remodel my place and buy new appliances, not sure I want to get treated how I was on that day when I spend so much money at lowes. I have the pro card and reg card, should I just cut them up and go to Home Depot down the road. When I called to complain on Friday, I asked to talk to the highest manager there, he was in a meeting, I talked to a female and music came on at one point of the conversation and we lost signal, I didn’t feel like she cared. I feel I need compensation for what I went through, dealing with 6 different people and couldn’t get help, the only one trying to help was the one that put bricks on the pallet, he called for a key several times and the other manager showed up and my son said he was mad at the guy that was helping me for calling him. I shouldn’t have had to get mad to get help, I loved shopping at lowes before this. I can’t believe what I went thru to get a gate open

ordered flooring and it cannot be installed. have been waiting on product to get picked up and returned. we are told that we will get phone calls about lowes coming to my house to pick up stuff never get a call. been dealing with this since 03/17/2023. when called the store they never answer or call me back when told they will.

we paid almost $10,000 cash for flooring and want the product picked up then returned to the store so we can get a refund.

the product is to much and heavy for me to return or i would do it myself. why is it so harneeds to call me or my wifes number and tell me when they are coming to pick this up. we have been waiting since 03/17/2023.

Jonathan Smoot [protected]

Holly Williams 740-941-8701d to get managers to answer the phones to get this done.