Lowe's
Reviews and Complaints

I am emailing to submit a complaint about terrible service received through Lowe's Protection Plus. My refrigerator stopped working again for a second time after your company sent technicians to work on it. The first request was sent in January of this year, the second request was made last week on 4/1. A technician came out in January and apparently only fixed the refrigerator temporarily since it is now broken again with the same issue in April. The technician who came out from Nana Services came on 4/3 to look at the refrigerator but did not fix it. When I called to get an update, they stated I had to set up a new appointment. They then stated they would be coming the following day 4/8, when I asked what time they stated they would call me back. I then received an email link to schedule an appointment, with only appointments showing up for the following week. My food is totally spoiled so I cannot wait another week for the refrigerator to be fixed. I called Nana Services to ask them to come the next day at least as they stated and the technician spoke rudely and hung up. I then called Lowe's Protection Plan back and they are stating that the first available appointment is on a Sunday 4/9 but would not provide me with any confirmation email or text of this appointment. This has to be the absolute worst service and I believe they are a scam. I also believe they hire scam companies to work for them like Nana Services and only take people's money and never actually fix anything. I really wish the law could be involved because these companies are scam artists!

Bought a Brand New dishwasher and had it installed from Lowes. From day one it leaked from the door area. After the 3rd installation tech came to verify that it was truly leaking, I was informed that "I" Had to call Whirlpool Warranty department to get it repaired.

I called the store and asked why a new product sold to me that was faulty, was now my responsibly to get fixed.

This was on the first day, not weeks, or months later.

They will take no responsibility for the product or for customer satisfaction.

On 04/04/2023 I ordered a Westinghouse pressure washer online from Lowe's website because the site said it would be delivered on 04/05/2023 (est). which was the next day and the day I needed it. The next day it kept showing it would be delivered that day, until late in the afternoon, when it finally changed to 04/11/2023. That was 6 days later than the website said it would be delivered. I live just a few miles from Atlanta and thought the delivery would probably come from there, but no, it is coming from the other side of the USA, from Nevada. I wanted to file a complaint with Lowe's by phone, but there is a 10 minute wait, or they can call back. I have better things to do than wait on hold, or wait around all day for a phone call.

Since I needed the pressure washer on the day it was supposed to arrive, and the one I bought from Lowe's was going to be a week later, I had no option than to go elsewhere and buy one that day. I will be taking the one from Lowe's, if and when it arrives, straight to the local Lowe's for a refund and hope they don't give me a hassel returning it.

Lowe's scheduled a delivery by their delivery contractor Spirit. The delivery persons broke a glass shower door, after repeatedly informing them of the glass in the box. But they ignored the instructions and broke the $700 shower door. Even though his picture was taken and submitted to Low'es and their contractor, they are refusing to pay for it or credit us. It is very unfair and unjust. Lowe's asks to contact their contractor and visa versa.

Hello I didn’t have my receipt for a saw blade and light switches but used my credit card, a visa. I was told I could not get a store credit to purchase the correct saw blade and switches I needed. I have never had this problem. I wish to find out why I am this time. I can tell you I spend quite a bit of money with your company. So my question is do I need to just order from Amazon that has a no hassle return policy? So I leave it up to you. The saw blade is a 10 inch 80 tooth and the switches were 2 - 4 ways. I need a 12 inch blade and 2 regular switches. They were purchased within a 2 week period and I always use my credit card. Please let me know what you decide, this will determine my future companies I purchase from.

I bought a washer in store and the process went smoothly until it came time for delivery. First scheduled delivery no call no show. I called the delivery service line and they informed me that my window had been pushed back for another hour. Still no one came. I rescheduled another delivery for two days later. Another no call no show. Said the washer was in the wrong line in the warehouse, and that it never got loaded on the truck. Rescheduled again for 2 days later. Another no call no show. This time they told me my delivery window I tried to call the store this time and an automated message snagged my call instead and told me that the window had been pushed back for another hour. Like they were going to show up at 9 pm. I called customer service and got a refund since I never received my washer.

Scheduled a warranty issue on my washer. They came out end of March and said they needed to order a part. Rescheduled repair for today between 8 and 12. No one showed up. Wasted my entire morning and cost me lost income. Trying to tall with somone was nearly impossible. Communication is non existent other than some service center in the Phillipines. I paid for an extended warranty that is nearly impossible for you all to execute. I understand now that you use outside contractors. They Told me though we set an appointment, we had to call them when parts arrived. I neither was told that, nor did I ever receive parts. I gave the money to Lowe's, yet you are taking no responsibility and blaming it on your outside contractor, In the meantime I have an unusable washer and a wife sick with cancer that I need to wash sheets and clothing daily. Does anyone their care about customers. If you continue to delay then you should replace the machine

David Patrick Babel

4217 Vaughan Lane

Sarasota, FL 34241

941=966-2400

Claim # [protected]

On Thursday 3/30 I went to Lady Lake Lowes to pick out vinyl fencing. Talked to contractors desk to get info on installer. Talked to installer ,Sayyad Shakur , by phone that day and sent him all the information he requested. He called back and advised he would have to talk to his installer. Have not heard anything from him and have left several messages. Yesterday 4/3 talked to someone at the contractor services desk and advised of my problem and he advised that he would find out and call me right back. Needless to say 24 hrs later have heard nothing. I tried to contact store manage but have been put on hold for an eternity and nothing. If this continues I will be going 3 miles south to Home Depot and complete my purchase there. Thanks for any help you might give. Bill Smith. My phone # is [protected] and email [protected]@gmail.com

My name is Karen Vanek. I live at 1048 Pittsford Mendon Rd. My email is karen.vanek.[protected]@gmail.com. My phone is [protected].

i Purchased an IDYLLIS Freezer Model IF71CM33NW IN Aug of 2019.. I purchased it based on the information on the website. The website says it has a 60 month warranty of the sealed system. This freezer broke earlier this year.

I called Lowe's and they told me to call [protected] for information on an Idyllis freezer. I called this number 3 times. The first time my reference number was 4218751 and I talked to Karen. She checked into this, took down the model number and brand and told me that it had a 60 month warranty and told me to take the freezer, and my receipt to a Lowe's store and they would give me credit for a new freezer. I went to a Lowe.s store and gave them the reference number and they refused to do anything about it... they had no idea what the reference was and said they could to nothing with a 4 1/2 yr old freezer. I had to wait for a least 30 mins while they decided what to do. They told me to call the manufacturer again (which is of course this lowes 800 phone number)..

I called again, talked to Eli and got a new reference #: 4278661. He told me to go to a Lowe's store, take my receipt, and talk to customer service and have them call the [protected] number and give them the new reference number. He said "do not worry you will get a credit as they do not sell Idyllis freezers anymore". He also agreed it was a 60 month warranty. I then went to a different Lowe's store hoping I wouldn't have to wait so long for service. . I didn't think it mattered what store. I had to wait at least 30 minutes , probably more at this store. They called the 800 number. They refused to give me the credit because they said the manual said it was a 12 month warranty, even though the website says it is 60 month on the sealed system (and that is what failed). I purchased the item based on the website not the manual. I never looked at the warranty listed in the manual. I did not get that until the product was already purchased. I think the website should overrule the manual. I also think the customer service at the Lowe's store should be in sync with the 800 number and that the customer service people at Lowe's should understand what a reference number is from a Lowe's products phone number and should know what to do with it. I think it is ridiculous I got different answers the third time this number was called. I also think it is ridiculous that I had to call 2 times and had to go to the store and wait so long 2 times.

I am not pleased with your customer service, and do not plan on ever buying anything big from Lowe's again. I have a big freezer on order and am planning on cancelling it.

from the lowes website for Idyllis freezer model IF71CM33NW ::

Base Warranty Labor (Months)

12

Sealed Refrg Sys Warranty Labor (Months)

60

Cabinet Liner Warranty Labor (Months)

12

Door Texture

Smooth

Door Shelves

0

Series Name

None

ENERGY STAR Certified

Cabinet Color

White

Height (Inches)

33.25

Manufacturer Color/Finish

White

CEE Tier Qualified

N/A

Electronic Temperature Control

Temperature Alarm

ADA Compliant

I also attached a pic from their website

So we went today to shop at Lowes in Missoula MT I found a nice little patio set 1 table 4 chairs for the great price of 428.00. I asked the young associate if that price was correct and she said yes. So I said we take it and she told me it would be about a half hour for them to get the items and bring it to the front No Problem. We get everything delivered to the cash register and it rings up a whooping 698.00 so I told the cashier that this was an incorrect price and I retrieved the advertisement from the patio table to show her. It clearly stated NEW LOWER PRICE 428.00 for a 5 piece set. She was very sweet and confused and asked her assistant manager what to do he just looked at me and was extremely rude when he said well I guess someone doesnt know how to do math meaning one of the other employees who priced this item. So I stated that he should honor that price and he blatantly told me he was not giving me 270 dollars worth of merchandise. I didnt ask for that just wanted the items listed at that price. So I said I did not want it at that price. By the time I left I was so upset I started to hyperventilate because of his demeanor towards me. I really felt I was being verbally assaulted. Never again No more Lowes for me.

On 1 APR 23 I tried to return a 250 foot roll of 12/3 direct bury wire and was denied. I purchased the wire a couple of months ago with cash and had no receipt. All I wanted was store credit so I could get the right wire because my electrician said I got the wrong kind and he couldn't use it. I was told at the return desk that I couldn't return without a receipt or card because it was a high theft/dollar item. I paid cash and am now being punished for it? I got the right wire but now am sitting on approximately $250-$260 of wire I have no use for. I find this unacceptable. I've spent 10's of thousands of dollars at Lowes of Big Flats, NY and you can bet that if I don't get a satisfactory answer in a timely fashion that I will drive the extra 10 miles to Home Depot from now on.

Ordered a new Samsung washer from Lowe's two weeks ago, was told I couldn't get it delivered any sooner than today [4-1-2023] even though they had 27 of them in the warehouse. Okay, I can live with this.

What I can't live with is Lowe's third party delivery service XPO. They arrived within the delivery window, but it was raining, so my new washer sat in the rain for at least 15 minutes while they took the packaging off. Instead of making sure my storm door was opened with the hydraulic arms that keep it open, they bring the washer to the door and attempt to bring it in using their elbows to hold the door open. In the process they managed to rip the storm door completely off my house! A little detail they didn't notice until I asked them what they had done to the door.

They tried and failed to rehang the door, breaking all the moulding in the process. They call a supervisor who barely said 5 words to me, but says it will be fixed today. No such luck. After several calls to Lowe's and XPO someone will be available tomorrow to fix the door...I'm not going to hold my breath.

If all of this isn't a big enough inconvenience, let's add insult to injury: the delivery drivers had the nerve to "give" me some new stainless steel mesh washer hoses..as if this would make the destruction of property easier to deal with.

Lowe's delivery FAQ's state that if their delivery service has to remove doors to get your product in the home they will replace the door like it was never removed. I guess that doesn't apply when it's ripped off the house.

This was my first large appliance purchase from Lowe's, it will also be my last. If they can't provide a better delivery service than XPO, and they refuse to take responsibilty for damage they don't deserve my business.

I purchased a washing machine for $618.00 at the Lowes store in Lake Charles, LA. I was told that if we applied for a Lowe's credit card that we would receive a 20% discount up to $100. We applied and we were accepted. That is the only reason that I applied because I have other credit cards. Also, I purchased a Lowe's protection Plan. While trying to resolve a problem with registering the washing machine, I realized that I did not receive the 20% discount.

I went back to the Lowes store and was told that I had to speak with the delivery service since the washing machine had already been delivered. I have called this number [protected]) five times and I have disconnected every time. I called the manager at the Lowes store and was told by Jonathan to call customer care at [protected]. I was on hold for 25 minutes and then just gave up.

I don't understand why the Lowes store cannot make this adjustment. I feel that Lowes may have taken advantage of me because I am a senior citizen.

I purchased and picked up a dishwasher from Lowe‘s on 3/22/2023. Lowe’s loaded the dishwasher and 2 other appliances in a friend’s pickup truck. We unloaded all the appliances and placed them in my condo. None of the boxes show any sign of damage. The dishwasher was unboxed and placed in position awaiting a plumber to install it. On 3/30/2023, my plumber attempted to install the dishwasher but found that the dishwasher door is misaligned. Since it’s past 48 hours, Lowe’s refuses to accept a return.

I purchased a washer at the store.

I have received my ebill today.

It does not show the $38.00 I paid for the haul away charge.

Ebill has the $596.60 for the washer,

the next line is for a delivery fee that has $0.00.

Which is correct, free delivery if purchase is high enough price.

Then subtotal is $634.60.

No line item for for the extra $38.00

I don't dispute paying the haul away if it is a legitimate charge that I was told at the store and paid.

My problem is it isn't reflected on the ebill.

A 3rd party delivery service Lowe's used has been a nightmare. If you buy anything from Lowe's they no longer deliver themselves. They hire out 3rd party delivery and installation services. These people do not work for Lowe's. I bought all new kitchen appliances during the President's Day sale on 2/20/23, since I am planning on selling the home, and it has been an absolute nightmare and I still do not have all of my appliances. The dishwasher was damaged when the delivery person opened it up in my driveway but instead of going back to the store to get another one that day, which he had me call the store and check on, he left and made me reschedule another delivery date a week later. Now I had a hole in my counter where he had already removed my old dishwasher. Why wasn't the dishwasher inspected before removing my old dishwasher leaving without any dishwasher? The refrigerator was delivered at 8pm by two young men who were pushing to get the job done and, in doing so, damaged my kitchen cabinets. Also, instead of measuring the new fridge to make sure it would fit before bringing it into my home, like the other delivery men, they removed my fridge and brought the new one in. Well guess what? It doesn't fit. The delivery men kept my fridge and left the new one that doesn't fit sitting there saying oh well and guess you'll have to use it until you order a new one and left. I now have a fridge sitting in the middle of my kitchen and had to order another one which costs me over twice as much as the first because now the sales are over. The first fridge was $1149 and the new one is $2659. Now I keep getting email messages pushing back the delivery date of the other new fridge. I filed a claim on the damage to my kitchen cabinets and they are wanting to pay me cash for the damage, but the cash will not get my cabinet fixed. I live in a mobile home and the kitchen cabinets are covered with peel and stick material. It can't be fixed like the insurance claim says with wood filler and a wood stain pen. I need the peel and stick material matched and applied by a professional that can perform the task similar to refacing a kitchen cabinet. It is not something I can do myself and I would imagine will cost more than the $70 I am being offered so far by the 3rd party insurance company. The insurance man said though that the amount could be increased based on the costs of the repair if I provided documentation. I contacted the Assistant Store Manager of my store, since he gave me his email address when I purchased the higher priced fridge, and explained all of the problems I was having. I emailed him how the insurance company for the 3rd party delivery service Lowe's hired was willing to pay a subcontractor if Lowe's hired one to fix the cabinet. Well, he emailed me back saying, "I apologize about everything you have been through regarding your delivery. I am sorry, but I do not have the ability to send out a subcontractor to repair the damage." They hire 3rd party installers and subcontractors all the time now so I don't understand why Lowe's can't send someone to fix the mistake and damage done by a 3rd party delivery service they hired to do a job for them. This should not fall on me on trying to find someone to fix my cabinet. It is near impossible to find contractors to work on mobile homes. Lowe's would be reimbursed by the 3rd party claim office, and I would have my cabinet fixed properly and looking like it did and not just cobbed up. Getting the damage repaired should not inconvenience me as a customer. What happen to customer service? Lastly, the handle to my new oven has a chip. I called Lowe's asking if the handle could just be replaced since I have only had the oven for about a week. No way did I want to have to order another and take a chance of another bad delivery situation. Well, they ordered the handle and now expect me to go to the store to pick it up and install it myself, which probably isn't a big deal, but I paid for a 3-year service contract on all of the appliances. Why did I pay extra for 3-year service contracts on all of my new appliances with Lowe's when I am expected to service my own oven? Upset?! You bet! I can't wait for this whole nightmare to end! I cannot believe the customer service at Lowe's.

I am looking for someone to help me get a replacement dryer. I purchased it in Jan 2023 and the install was done wrong and connected the wires incorrectly and almost caused a fire in my home and shorted out the dryer and now it is no longer working. I have been without it for 3 weeks now and I am not getting any answers from Lowes. All I want is a new dryer to replace this one that is just about 3 months old. I have already contacted the BBB about this. Please advise...

I went to Lowes in Arnold Mo in Sep 2022 and scheduled a time to have them come out and measure for a new outside French door for my patio. After a few weeks my measurements came back and I went to Arnold Lowes to pick out my door and pay for it. I completed the order and paid in full on Oct 13, 2022. I was told the door should be installed by Christmas. Around Christmas I was told by Arnold Lowes that they switched Installation Company’s. I finally received a call from a company called Summit installations in January.

They scheduled my door install for March 09, 2023. I was very upset because that was three months longer than I was told. So, on March 8th, 2023 I received a call from Summit at 5:00pm cancelling my March 9th appointment because the guy was sick. I already took off work Thursday for my door installation. Summit rescheduled my appointment for March 23, 2023. So, I had to take off work again!

Yesterday, March 23, 2023 I waited all day for Summit to show up and install my door. At 2:00pm I received a call from the installer stating he would not be able to make it because it's too late. Again, I am furious! I called the Arnold Lowes several times and was hung up on or on hold for twenty plus minutes.

I then drove to Arnold Lowes on March 23, 2023 to speak to a manager. I was told he is on break and wouldn't be back for an hour. So at that time I left my name and number and was told Oscar, the assistant manager would call me back. I never received that call.

Today March 24, 2023 I went to Arnold Lowes at 8:30am and finally talked to Jerry and he called Summit in front of me and stated someone from there would call me today to fix this ongoing problem. At 12:33pm I received a text from Summit saying they rescheduled for the THIRD time on April 20, 2023. I tried calling Summit to fix the problem but I can't get a hold of anyone.

I paid almost $3000.00 dollars for a door that probably won't be installed for six months. This is very unacceptable!

Please reach out to me with any questions.

David Gibson

[protected]

Freezer thawed water ran down into the bottom shelves and then froze there. I had to thaw everything and clean up the ice and water. shelves and stuff full of ice, icemaker wont work. fridge wont keep milk from spoiling last week I tried to message you when it happened beginning of the week I tried to turn off icemaker and it came off. I did not take pictures I was too busy trying to keep my things from ruining. I have no ice, and I am so aggrevated with this. I just bought the thing a couple weeks ago

Lowe’s

Corporate Offices

March 21, 2023

To the Service Management Dept:

I have a huge problem wanting to ever purchase anything from Lowe’s again. I also think that someone should know to what extent I have been treated poorly. This letter is a recap, but not extensive.

Before the pandemic, I had windows purchased for our home, (been here for 3 generations just up the street from Lowe’s, same street) through my contractor. We have purchased over 35 windows for this historic home (1809) from you. The last “batch” had one that began cracking in the middle after being there several months. The pandemic hit and things went on hold for a while. After about a year, a man from Lowe’s came out to be sure the measurements were correct. He said things were slow but would get it on order.

Several months went by and an appointment to install it was made. When the installer came, he said he had the wrong sash and needed to reorder.

So another couple of months and another installer called. He said he was coming from Troy Ohio and wanted to make sure we were home. Then he called me a couple hours later and said that he had been called by Lowe’s to do the job but now they could not find it at the store. He was very upset that he had spent his day for no reason and could not understand how the store could do that. He said they would reorder, again.

So, I waited, again, and finally went to the store to get things straightened out. I talked with the manager. He was very apologetic and took all my info. He then asked for the receipt for this particular window. My contractor no longer has that paperwork. The salesman we had been working with at the beginning said there would be no problem. However, he was moved to another location and no one contacted him about it.

Again, nothing happened. I went in again a couple of months later, new manager, explained it all again. He was going to get this all taken care of—embarrassed again. Another couple of months go by. Nothing. I go in and talk to the service desk people and explain everything with the manager listening. We had guests coming for our 50th anniversary party (large event) and the guest room where the broken window was, was a glaring problem. I told them I would send the bill after I had it fixed by a local glass company and felt this was an easy “fix” for Lowe’s.

I did deliver the bill and asked that they respond to me within 2 weeks. Nothing. Nothing. And Nothing. Both my husband and I have left numerous business cards and numbers to reach us. (Seems really funny that after living here longer than Lowe’s has even been here, the people in all those departments don’t seem to remember us! We have been in there hundreds of times, probably more!) Every appliance, large kitchen island, (took a year for you to get it right and installed, no fault of the order/designer, John, there)

Living close and having restored this house in every way possible using Lowe’s, we have spent hundreds of thousands of dollars with you over the last 40 years. Not just interior, but exterior buildings, paint and landscaping. We have a business account that has been used a great deal, also, for our company.

I told the manager on the last visit that I ”very much did not like Menards , but that they were becoming my friends pretty quickly”. That was September 26, 2022

I am willing to forgive this “Mess” and move on if you would consider reimbursing me for the $347.15 I spent to fix your window.(Catron’s Glass Co.) Even a Credit would suffice. We have 3 more large rooms to restore and thinking about building another very large building for our business, but if I get no response, I am sorry, we are done.

Carolyn Ripp

415 W. Eaton Pike

Richmond, IN. 47374

[protected]