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Lowe's
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Lowe's Complaints 2209

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S
10:24 am EDT

Lowe's LG Refrigerator

I have a 5 year extended warranty with Lowe's for my LG refrigerator. It quit working and I reported the problem August 9th.August 11th a tech was sent out with At appliances and couldn't fix it. Had to wait another week for LG tech to come out on August 18th. Replace compressor. Still doesn't work. Called 4 times yesterday to another tech. Was told by thefirst person I talked to someone would call to schedule appointment. Didn't happen so call again and told it could take up tp 5 days to get call to schedule. the 4th phone call said 2 business days. As of now I haven't even got a call to schedule appointment. This is the worst service. No excuse. I have bought all my kitchen appiances from Lowe's and taken out the 5 year extended warranty. So sorry I did if this is what you get for service. I have company coming in next Friday and chances are I won't have a refrigorator.

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S
3:49 pm EDT
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Hello, We purchased a refrigerator from Lowes in Huntersville, NC on 09/22/2016 with a 5 year warranty. 3 years later the fridge dies 07/21/2020. I contact LG directly the same day and they sent a technician out 10 days later and he said the fridge was shot. He called his dispatcher and they said for him to order a compressor, the tech said he has no...

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7:23 pm EDT
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July 26, 2020 at the Roseville CA Lowes. My husband and I waited for hours to return the on line purchase because when I arrived I was told that they could NOT key the five lock sets because of different mfgs. Maybe on line should notify you of this. Maybe the three people I spoke to about your re keying policy prior to buying the locks maybe could have...

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6:00 pm EDT
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I ordered a washer and dryer from your Lowe's Nampa store. I was told it would be delivered August 9, 2020. On August 9th they came to deliver my dryer only. I asked when my washer would be delivered and was told they had no idea. So I told them to take the dryer back and deliver at the same time. Since that time I've gone to the store to speak to a...

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3:43 pm EDT
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After purchasing a Whirlpool Refrigerator in October of 2016 the icemaker broke the 5th of July. It is now August the 11...2 weeks before someone here to look at the broken icemaker. Said I needed a freezor door and ordered it to replace. Week later, Lowe's contacted me and said door too expensive to replace so they would give me refund for my 5 year...

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4:01 pm EDT
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This is at Lowe's in Beaumont Texas, on Dowlen Road. I arrived at paint desk, no one was there, waited 20 minutes, asked for an associate to call for someone to come help me, 20 more minutes and asked to speak to the store manager. This was Tuesday August 5, about 1 to 2 PM. Store manager finally came, said she had been out of the store, she was rude to me...

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12:39 pm EDT
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I ordered a stove from Lowes in Cheyenne, WY, on June 6, 2020. It is now July 28, and the stove has not yet been delivered. The delivery was re-scheduled 3 times, and the last two times it was rescheduled I was not notified either by phone or email. I wasted two whole days at home wating for the delivery. I'm pretty sure I will never order anything from...

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5:46 pm EDT
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Lowe's Refrigerator delivery and installation

The Yonkers Lowes store owes me a 15 percent discount, @ $100 promised on July 21. It has not yet appeared on my credit card. The charge posted immediately!

On July 10, 2020, I placed an order for a white refrigerator, 18.2-cu ft Top-Freezer, Item #: 623781|Model #: WRT318FZDW, Order # [protected], Invoice # 80194. Although the website promised one to three day delivery, my delivery was scheduled for July 20 — 10 days. The nightmare of this delivery is described below. Unfortunately, it does not even begin to reflect the misery of the three days of my life sacrificed to this event.

• I received an automated call on July 19 indicating that the refrigerator would be delivered in the late morning on July 20.
• A second call on July 20, stated that delivery would be in the late evening.
• No refrigerator arrived on July 20.
o I was not notified until 6PM that evening that no delivery would occur.
o The item was not even in the store, yet I received two automated calls promising delivery at two different times that day.
• I eventually arranged to have an "almost identical" refrigerator delivered the next day. It would be the first delivery in the morning, before 10 AM on July 21.
• At 6:45 AM on July 21, I received a call asking for my credit card information; my order had mysteriously disappeared. I recognized the person, Ashley Allen, who had helped me the previous day, so I provided the information.
• The delivery arrived at 6 PM. The item was damaged and is not similar to the refrigerator I ordered.
• I attempted to reach someone from the Yonkers Lowes.
o There was no answer at Delivery, the general store number.
o I called the Appliance Department where eventually someone answered. I waited a long time while the employee helped others in the store.
o Eventually I spoke with a store manager who made it clear that she did not expect to be bothered by my petty problems.
• The manager agreed to a 15 percent credit for the damage. That credit has not appeared on my credit card.
• The drivers were rude, argued about waiting until I could reach someone at the store, and were generally uncooperative.
o They were not pleasant about waiting for us to empty the old refrigerator — I could hardly have left my food out of the refrigerator all day.
o The driver/installer directed me to move various items out of his way; he stood and watched while I moved the items.
• Neither of the drivers had face masks. One of the men agreed to wear one that I provided, the other refused. This meant that only one of the delivery/installation people had to do all the work. I would not permit the other in the house.
o We are 89 and 68 years of age, COVID-19 is no joke.
o The man wearing the mask had to be reminded four separate time to wear the mask over his nose.
o Neither man had gloves.
• In removing the old refrigerator, just about every item (mostly books) was knocked off my shelves in the hall (they would not use the back door which was closer).
o A few items, and various pieces of packaging and items from the old refrigerator were later found strewn in the street and yard. Clearly no care had been taken.
• After two hours, the installer gave up trying to install the handles. He said someone would come the following day, July 22.
• The installation was completed but we still have several uncovered "screw holes" that are rough and sharp. The covers were apparently broken. There are pieces of plastic stuck under and around the door handles, I will have to trim with a razor.
• The item in my kitchen looks like an ugly, old, dented refrigerator.

I had two occasions to call Lowes Customer Service at number on the web site.
• Each time I waited an hour or longer for a representative.
• None of these calls produced assistance. I was told to call the store, the repair department (the next morning).

I made five calls to the Yonkers Lowes store:
• three calls went unanswered after the phone rang for @ seven minutes.
• I waited 15 minutes to speak to the store manager when one of my calls was finally answered.
• The other answered call was immediately transferred to another phone that was never answered.

At 7:30AM on July 21, I received an automated call asking me to rate my delivery experience!

The entire experience was totally unacceptable.

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L
7:32 am EDT
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We ordered a gas range in store from Lowes 7/20/20. It was a price match item. At the register Lowes would not give us the normal 5 % off on the Lowes credit card which is why we purchased the credit card in the first place. I called the store the next day to change the purchase to an airline credit card because really using the Lowes card without the 5%...

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5:06 pm EDT
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On 6/18/2020, we went to Lowe's Home Center in Troy, Ohio. We went to the store intending to buy a new washer. We found the washer we wanted and went to the work station to handle the sale and delivery of the washer. The washer was originally $799 but was on sale for $548. When we tried to get our Military discount, we were told they couldn't apply it until...

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A
10:55 am EDT

Lowe's Upright freezer frigidaire lffh20f3qw

I purchased an extended warranty for my new purchase. It stopped cooling and ruined all of my frozen food. It took me hours to get through to Lowes extended warranty and they scheduled a service call.

The "technician" Edward Y arrived late and did nothing but complain. He put his hand on the compressor. Announced he had to order the compressor, evaporator, condenser, etc. Said it takes a long time to receive parts. Complained about the hot garage, it was about 80. Proclaimed it will take until the fall to repair this unit.

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E
1:04 pm EDT
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Lowe's Item #: 518730|model #: fpl12-2pk-24

when will you actually get Item #: 518730|Model #: FPL12-2PK-24
can you please email me and let me know when you are actually getting Item # 518730 | Model # FPL12-2PK-24

in stock at your warehouse. I had to put in 4 orders of 6 each at 4 different stores to get 24 of the 2 packs ordered.
I have spent hours with your lowes chat and 800 number and no ONE can answer that question or email me back.

they tried to set up a 3 pack equivalent of 16 order, but missed the 40% discount for buying the 24 2 pack size.
after they cancelled 4 orders of 6, I had to reorder 4 orders of 6 at different stores AGAIN!

PLEASE LET ME KNOW WHEN THESE WILL BE IN SO I CAN ORDER 24 ( 2 PACKS) TOGETHER
or add the 40% off to the

Order #: [protected]

thank you William ilic [protected]

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11:03 am EDT
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I purchased a wood fence from lowe's in about august of 2018. Approximately 2 months after the initial installation the fence fell. They reinstalled the fence again. The same thing happened again. I had to wait approximately through the winter due to the weather for another repair. The fence fell again. This happened about 4 times. The most recent time the...

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9:44 am EDT
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Lowe's Online order. Dining table

Recieved table top damaged on top. Waiting for base After 3 days i got thru on phone. Was offered $13 off. Or they would send me another one but. I have to pay for another one and id need to return damaged one is same box.
Well i wouldnt get refunded for damaged until they get it back in original box. So i have to pay 2 times upfront
So im stuck. With this and $13 refund what an insult
Ill never order Lowes online again
It took 3 days to get thru to someone. Poor experience

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9:43 am EDT
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Lowe's Gift cards

Don't buy a lowe's gift card and tell everyone to never buy one for you. Daughter got me a lowe's gift card for fathers day. Tried to use it at store. Card balance is zero! Cashier manager is rude, says go call the 800# on back of card. Person at 800# says they can't help, call corporate office. Called corporate and listened to "your call is important to us" for more than an hour. Hung up and returned to store, talked with 'assistant manager' because 'manager' is not available. She says sorry but it's your tough luck. Call corporate again and finally get thru after another hour. This person just doesn't get it, keeps repeatedly saying if the card is lost or stolen there is nothing they will do. Tried telling this idiot that the card is not lost or stolen, i'm sitting here holding it in my hand. He just repeats the same thing. It's like talking to a dead plant! Learned the hard way how easy it is to be scammed with these pos cards. The card is not stolen, the $money$ is stolen while the card is still in the store! Someone should start a class action suit against lowe's for selling stolen merchandise!

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K
8:13 pm EDT
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In this time of COVID-19, being 61 and several underlying health issues, I either use curbside pickup or go to senior shopping hours. I live outside of Memphis and our numbers are rising fast. I have tried three times to use curbside pickup at this store and every time was never successful. Lowe's advertises how they care about their customer and employee...

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2:50 pm EDT
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Lowe's Warranty on newly purchased refrigerator

Quite simply, there is no response for any call-in made to register my warranty on my refrigerator. Delay times last from 30 minutes to 2 hours with no response or answer. Worried that if I have repair problems, I will be out of pocket 179 dollars since there is no response. This has been happening since june 24 when we accepted the delivery. We need to know how we can register the warranty on our refrigerator without waiting for an extended period without response.

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Update by Lou bunn
Jun 26, 2020 2:45 pm EDT

Call delay time is prohibitive. First time for 30 minutes, the second for an hour and a half and the third time for two hours with no response. I paid $179 dollars for a warranty that I cannot register and if I have repair issues, no one to respond to for repairs. I do not understand why there is a delay unless they are understaffed.

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12:06 pm EDT
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On 6/5/2020 about 4:45 pm. I came into the store to pick up a A/C. At the pickup area. A very rude, racist, unprofessional female employee. Was attempting to mock my Hispanic heritage accent. This female spoke in this inappropriate manner a few times. I told this person, that I could not understand what she was speaking. Another female employee came out an...

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2:46 pm EDT

Lowe's People saying racist comments that work there called crazy old white man

I buy alot of stuff there even at contract office today iwas getting I was shorted 2 when to tell them that had recipt in hand they were blocks 1 2x12this black women called me a crazy old white man 3 people heard that work there called manager he took care of my blocks that is a very racial statenment if she calls many people that you gonna lose business and im not sed to that kind of talk I spend money I dont hav to take that thomas hogan 14251 road 505 phila. Ms 39350

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5:07 pm EDT

Lowe's Appliance warranty

I purchased a new refrigerator 60 days ago and it's already not working! I purchased the extended warranty, but they don't answer the phone! Tried calling 3 times today to call and after being on hold for 30+ minutes each time, I gave up! Looks like i'm out $1500 for the frig and another 180 for a useless warranty. Lowes corporate doesn't answer their phone either.

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About Lowe's

Lowe's is a home improvement and appliance retailer offering a wide range of products for DIY, construction, and home renovation projects. Their inventory includes tools, lumber, fixtures, garden supplies, and appliances. Services include installation, repairs, and project consultations. Lowe's caters to homeowners, renters, and professional contractors.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

Overview of Lowe's complaint handling

Lowe's reviews first appeared on Complaints Board on Aug 31, 2006. The latest review Custom mini blinds was posted on Oct 22, 2024. The latest complaint Don't Buy Craftmen Lawnmowers was resolved on Oct 10, 2023. Lowe's has an average consumer rating of 1 stars from 2222 reviews. Lowe's has resolved 243 complaints.
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  1. Lowe's Contacts

  2. Lowe's phone numbers
    +1 (877) 465-6937
    +1 (877) 465-6937
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    Sales & Product Assistance
    +1 (800) 444-1408
    +1 (800) 444-1408
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    40%
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    Consumer, Commercial Business Accounts
    +1 (800) 890-5932
    +1 (800) 890-5932
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    Technical Issues
    +1 (866) 232-7443
    +1 (866) 232-7443
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    Commercial Accounts Receivable Accounts
    +1 (800) 445-6937
    +1 (800) 445-6937
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    Customer Service
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  3. Lowe's emails
  4. Lowe's address
    1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
  5. Lowe's social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 02, 2024
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