Lowe's’s earns a 1.4-star rating from 2222 reviews, showing that the majority of home improvement enthusiasts are dissatisfied with their purchases.
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Horrible customer service!
We've been fighting with Lowes for 2 1/2 months to fix our dishwasher that is under warranty. I spent 2 1/2 hours on the phone today with customer service whose only solution is to schedule us an appointment with their 3rd Party repair company that has already no called / no showed on us 3x. When you ask for a supervisor one doesn't exist. They can't even give you the name of one!
I have been fighting with Lowes for 2 1/2 months to get my dishwasher that is under warranty fixed. I was on the phone with customer service for over two hours again today. The only solution they are willing to provide is scheduling a fourth appointment with a company that has no called / no showed on us 3 times at this point. It's a $1500 dishwasher that now is a very expensive hole filler. Heaven forbid you ask to speak with a supervisor because none exist and no one can even give you the name of one! Apparently the only thing this company is good at is taking your money. Their customer service is crap, their extended warranties are useless. They clearly do not back their products. I am now going into the holiday season with no dishwasher!
Incomplete order, terrible customer service
I am very disappointed with Lowe's completed indifference for their customers. Intentionally making it difficult for a customer to resolve a problem is annoying. Refusing to take any responsibility for that mistake when it costs the customer time and money is unacceptable. Stopping your customer from speaking with a manager or filing a complaint i...
Read full review of Lowe'sDishwasher. Microwave installation
Horrible service. Installation of appliances had to be set up by two different deliveries. Store left building number off the order. The first delivery, they actually installed the wrong stove. This precipitated a second appt. wherein they had set up another delivery window. When time came to install the dishwasher and microwave, the installer was angry because he couldn't find the address. Upon inspection I learned the port Charlotte store left the building number off the receipt. I do not live in the area. And have to arrange to have a person there to accept delivery.
I have spent all morning. talking with expo, lowes. delivery dept. in port Charlotte. and. subsequently waiting for a call back. simply to confirm whether we can move the rescheduled delivery from Wed, to Thursday.
After having bought over $4000 in appliances from the port Charlotte store, there was no one help get expedited scheduling with another installer. I can either wait for jay to call back to let me know yes. Or no for thursday or I can set up with another installer and get to the back of the line for installation appointments. Spoke with a manager there and they say they didn't do anything wrong so pretty much not their problem. Horrible service
Siding Install
Contract to Install house Factory Pre Painted Siding. Initial order was incorrect, originally Contractor was replaced. Second Contractor arrives, inventory material, starts job. First told 2x2 corner pieces weren't ordered, okay to get unpainted and paint. 2 weeks into, told a eve board was too heavy to attached, agreed to attaching trim board to existing. Discover latter this was untrue, and even if it was why did the wait 2 weeks to tell me? Next told not enough Siding, a few pieces, discovered 2400 sq feet. Prior trim wasn't replaced. Colored caulking was match to siding, life time warranty, install instructions not followed, they tooled, voided warranty. Didn't replace Gutters or Lights, several other small issues with piecing tougher trim boards, painted part of some windows.
Credit card payment
I've have several occasions where I sent my payments 3 weeks in advance and still was charged late fees and interest. They claim it was not received before my due date, but when I call them, all of a sudden they found my check. Is this a coincidence or what? I suspect fraudulent activity going on here, only for them to charge late fees and interest... From now on, i'll take my business elsewhere!
Beware of Lowes Credit Cards Scams, I was offered a 2 year interest free loan as an inducement to make a Siding Purchased. MISTAKE, the small print you must make the interest payment, not a big deal, BUT if you miss a payment NO INTEREST FREE. There billing is confusing so you could set up as automatic but you get billings are misleading. Like everything else with lowes YOU NEED TO WATCH THEM CAREFULLY--
In store order pickup made on line
On 10/21/2020 I placed an online order for items the website stated were in my store's inventory. On 10/26/2020 I called the local store and was told it would be ready that day. On 10/27/2020 I followed up and was informed two (2) of the ordered items were not available. So I went back to the website for my local store which stated all my items were in...
Read full review of Lowe'sJust wanted to check out
I went to buy a cobalt screwdriver set and while there saw a tool kit I wanted so I picked up a few other things and wanted to check out. I go to self checkout but I had clearance items that were coming up regular price, so I went to full service checkout and nobody was there, I asked if they could get a cashier and was told there wasn't one and this was 11...
Read full review of Lowe'sFrigidaire refrigerator
There would not be enough time, space and energy to write down the nightmare that was involved in trying to get a refrigerator from Lowe's. I started online and let's just say these things happened: Damaged Item - notified by delivery Spoke to one manager - never to be seen or heard from again Item coming from another store without telling me Wrong...
Read full review of Lowe's and 2 commentsSwift delivery service for a lowes dryer appliance
We have a steep driveway, but it is legal grade, We have had several refrigerators and washer/dryers delivered here in the past by lowes and have spent six figures with them. Date: 10/8/2020 Supposedly they contract their delivery out to "Swift." Well, swift is not very swift. The driver this morning was too timid to drive up my driveway thinking the...
Read full review of Lowe'sCustomer service/receipt/discount
I have made several large purchases, each time I have to fight to get my military discount. I bought a large amount of dirt, gravel for a project and was going back to get 3 pallets of dirt for my back yard, plus 30+ bags of rocks. I still have all I purchased I'm waiting on my house to be finished painted before doing my yard. I was told I got my discount...
Read full review of Lowe'sUnlawful dismissal from employment
First I am 50yrs old - having been employed at lowes bonney lake wash pro sales 2months shy of 3yrs - lowes hires new dept mngr I catch the guy making sexual comment about female customers and associates - I immediately let him know do it again I report you - then came the threats as he was my supervisor the constant you do what I say or I write you up or...
Read full review of Lowe's and 1 commentAppliance delivery / Installation
Transaction# [protected] Sales# S1189SS5 From Lowes. On July 7th I ordered, online a dishwasher and then on 7/10, went to my local Lowes in Medford to arrange for installation at my home (eta late July). On the day of the scheduled installation, I found out from the installer that my order had been back ordered until August. I am aware that Covid and politic...
Read full review of Lowe's and 4 commentsDamaged appliances
I am very dissatisfied with Lowes in Dover Delaware! I had a horrible experience with Lowes delivering me a dam damaged washer and dryer. I purchased a washer and dryer on 07/23/20 and waited an entire month for the delivery that was due to be delivered on 09/04/20 and when 09/03/20 came around no one called me so I called and no appliances were even put in...
Read full review of Lowe'sWindow purchase
On 9 July, 2020 I ordered a Pella window, and made payment in full. Estimated date of arrival at Store 1109 was 30 July. This delivery date was moved to 4 August. That date was moved to 3 September. That date was moved to 10 September. Today we gave up and asked for a refund, which we were given as a "Lowe's account credit". We were out of pocket two months for the payment we made on the belief Lowe's would deliver.
While I came close to canceling our Lowe's card, I took a few deep breaths, and will now shop only at HD and Ace, and on line for a while. I may never return after this experience, but have kept the door open.
And the experience will pass to others.
Gregg Burdick card # [protected] 0
Customer service is a joke
This is for Marvin Ellison CEO. You were at the helm when JCPenny went down. I now understand why. I spent over an hour trying to reach someone via telephone at your Oxnard Ca. store. I had to go to the Corporate Office customer service to reach a person to assist me. She spent another 30 minutes trying to reach someone at that store. If this went on...
Read full review of Lowe'sFailed return credit (kept my money)
22 March, ordered (order #[protected]) a spool of wire (Item #: 42635 | Model #: [protected]) for $62.66 from Lowe's online. Long story short, I am at a US military base in Europe and this was the only way I could find some 12 gauge stranded. Anyway, I am used to long shipping times due to my location and in July, became concerned and called Lowe's customer service to see what had happened to my order. Real friendly person does confirm that the order still shows out for delivery, and is real surprised I have not received the item. After about 20 minutes of them trying to locate my order, they finally decide to issue a refund and says it could take up to 14 days. I say sure, just put it back on the original card I used and they agree that would be the easiest solution. So, almost two months later, and it seems the refund has gone the same route of the spool of wire, it is missing in action. I think I learned my lesson and will stay away from Lowes.com from now on and stick with Amazon, which has never kept my money after they say they will refund it, oh, and Amazon has a much better customer service when it comes to online.
Maytag washer
We purchase a Maytag Washer Aug 15, 2015 and payed for extended warranty. The day the washer was delivered, it never made it into our home, they plugged it up in the garage and wouldn't power they loaded the washer back on truck. It was returned, never delivered. They did not have one in stock so we were credit $ back and told new washer will be in Sept 28...
Read full review of Lowe'sTifton, ga kitchen cabinets department
I was trying to get ahold of the flooring department several times with no answer, so I called the next number down the line which happen to be kitchen cabinets. I told her what my problem was, she transferred me to customer service. Costumer service transferred me back to to flooring and still got no answer. I tried kitchen cabinets again, she answered me...
Read full review of Lowe'sCredit Dept.
My credit card was cancelled over a misunderstanding and I need to speak to someone in the corporate offices.
Pergo
Pergo does not stand behind there product! I have been trying to get my problem resolved for over 2 months. They say it is waterproof and it is not. I had a hose bust on my washing machine and had it cleaned up within 15 minutes and they want do a thing as of yet. Very disappointed as they are supposed to be the industry standard. What a nightmare!
Read full review of Lowe'sLowe's Reviews 0
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About Lowe's
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".
4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.
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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.
Overview of Lowe's complaint handling
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Lowe's Contacts
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Lowe's phone numbers+1 (877) 465-6937+1 (877) 465-6937Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone numberSales & Product Assistance+1 (800) 444-1408+1 (800) 444-1408Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 7 7 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number40%Confidence scoreConsumer, Commercial Business Accounts+1 (800) 890-5932+1 (800) 890-5932Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone numberTechnical Issues+1 (866) 232-7443+1 (866) 232-7443Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone numberCommercial Accounts Receivable Accounts+1 (800) 445-6937+1 (800) 445-6937Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone numberCustomer Service
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Lowe's emailscustcare@lowes.com100%Confidence score: 100%Support
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Lowe's address1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
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Lowe's social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 02, 2024
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