Menu
For Business Write a review File a complaint
Lowe's Customer Service Phone, Email, Contacts

Lowe's
Reviews and Complaints

www.lowes.com

Learn how the rating is calculated

1.4 13 Reviews 2209 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Lowe's Complaints 2209

ComplaintsBoard
M
2:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Horrible customer service!

We've been fighting with Lowes for 2 1/2 months to fix our dishwasher that is under warranty. I spent 2 1/2 hours on the phone today with customer service whose only solution is to schedule us an appointment with their 3rd Party repair company that has already no called / no showed on us 3x. When you ask for a supervisor one doesn't exist. They can't even give you the name of one!

Read full review of Lowe's
Update by MagicallyMartinez
Nov 22, 2020 3:03 pm EST

I have been fighting with Lowes for 2 1/2 months to get my dishwasher that is under warranty fixed. I was on the phone with customer service for over two hours again today. The only solution they are willing to provide is scheduling a fourth appointment with a company that has no called / no showed on us 3 times at this point. It's a $1500 dishwasher that now is a very expensive hole filler. Heaven forbid you ask to speak with a supervisor because none exist and no one can even give you the name of one! Apparently the only thing this company is good at is taking your money. Their customer service is crap, their extended warranties are useless. They clearly do not back their products. I am now going into the holiday season with no dishwasher!

Hide full review
ComplaintsBoard
C
1:21 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am very disappointed with Lowe's completed indifference for their customers. Intentionally making it difficult for a customer to resolve a problem is annoying. Refusing to take any responsibility for that mistake when it costs the customer time and money is unacceptable. Stopping your customer from speaking with a manager or filing a complaint i...

Read full review of Lowe's
ComplaintsBoard
W
12:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Dishwasher. Microwave installation

Horrible service. Installation of appliances had to be set up by two different deliveries. Store left building number off the order. The first delivery, they actually installed the wrong stove. This precipitated a second appt. wherein they had set up another delivery window. When time came to install the dishwasher and microwave, the installer was angry because he couldn't find the address. Upon inspection I learned the port Charlotte store left the building number off the receipt. I do not live in the area. And have to arrange to have a person there to accept delivery.
I have spent all morning. talking with expo, lowes. delivery dept. in port Charlotte. and. subsequently waiting for a call back. simply to confirm whether we can move the rescheduled delivery from Wed, to Thursday.

After having bought over $4000 in appliances from the port Charlotte store, there was no one help get expedited scheduling with another installer. I can either wait for jay to call back to let me know yes. Or no for thursday or I can set up with another installer and get to the back of the line for installation appointments. Spoke with a manager there and they say they didn't do anything wrong so pretty much not their problem. Horrible service

Read full review of Lowe's
Hide full review
ComplaintsBoard
R
12:26 pm EST

Lowe's Siding Install

Contract to Install house Factory Pre Painted Siding. Initial order was incorrect, originally Contractor was replaced. Second Contractor arrives, inventory material, starts job. First told 2x2 corner pieces weren't ordered, okay to get unpainted and paint. 2 weeks into, told a eve board was too heavy to attached, agreed to attaching trim board to existing. Discover latter this was untrue, and even if it was why did the wait 2 weeks to tell me? Next told not enough Siding, a few pieces, discovered 2400 sq feet. Prior trim wasn't replaced. Colored caulking was match to siding, life time warranty, install instructions not followed, they tooled, voided warranty. Didn't replace Gutters or Lights, several other small issues with piecing tougher trim boards, painted part of some windows.

Read full review of Lowe's
View 0 more photos
Hide full review
ComplaintsBoard
A
6:11 am EST

Lowe's Credit card payment

I've have several occasions where I sent my payments 3 weeks in advance and still was charged late fees and interest. They claim it was not received before my due date, but when I call them, all of a sudden they found my check. Is this a coincidence or what? I suspect fraudulent activity going on here, only for them to charge late fees and interest... From now on, i'll take my business elsewhere!

Read full review of Lowe's and 1 comment
Hide full review
1 comment
Add a comment
R
R
rogeregor
Redmond, Oregon, US
Jun 10, 2021 1:47 pm EDT

Beware of Lowes Credit Cards Scams, I was offered a 2 year interest free loan as an inducement to make a Siding Purchased. MISTAKE, the small print you must make the interest payment, not a big deal, BUT if you miss a payment NO INTEREST FREE. There billing is confusing so you could set up as automatic but you get billings are misleading. Like everything else with lowes YOU NEED TO WATCH THEM CAREFULLY--

ComplaintsBoard
C
10:27 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 10/21/2020 I placed an online order for items the website stated were in my store's inventory. On 10/26/2020 I called the local store and was told it would be ready that day. On 10/27/2020 I followed up and was informed two (2) of the ordered items were not available. So I went back to the website for my local store which stated all my items were in...

Read full review of Lowe's
ComplaintsBoard
D
1:24 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to buy a cobalt screwdriver set and while there saw a tool kit I wanted so I picked up a few other things and wanted to check out. I go to self checkout but I had clearance items that were coming up regular price, so I went to full service checkout and nobody was there, I asked if they could get a cashier and was told there wasn't one and this was 11...

Read full review of Lowe's
ComplaintsBoard
K
11:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

There would not be enough time, space and energy to write down the nightmare that was involved in trying to get a refrigerator from Lowe's. I started online and let's just say these things happened: Damaged Item - notified by delivery Spoke to one manager - never to be seen or heard from again Item coming from another store without telling me Wrong...

Read full review of Lowe's and 2 comments
ComplaintsBoard
B
3:23 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We have a steep driveway, but it is legal grade, We have had several refrigerators and washer/dryers delivered here in the past by lowes and have spent six figures with them. Date: 10/8/2020 Supposedly they contract their delivery out to "Swift." Well, swift is not very swift. The driver this morning was too timid to drive up my driveway thinking the...

Read full review of Lowe's
ComplaintsBoard
C
10:54 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have made several large purchases, each time I have to fight to get my military discount. I bought a large amount of dirt, gravel for a project and was going back to get 3 pallets of dirt for my back yard, plus 30+ bags of rocks. I still have all I purchased I'm waiting on my house to be finished painted before doing my yard. I was told I got my discount...

Read full review of Lowe's
ComplaintsBoard
D
10:51 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First I am 50yrs old - having been employed at lowes bonney lake wash pro sales 2months shy of 3yrs - lowes hires new dept mngr I catch the guy making sexual comment about female customers and associates - I immediately let him know do it again I report you - then came the threats as he was my supervisor the constant you do what I say or I write you up or...

Read full review of Lowe's and 1 comment
ComplaintsBoard
R
11:53 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Transaction# [protected] Sales# S1189SS5 From Lowes. On July 7th I ordered, online a dishwasher and then on 7/10, went to my local Lowes in Medford to arrange for installation at my home (eta late July). On the day of the scheduled installation, I found out from the installer that my order had been back ordered until August. I am aware that Covid and politic...

Read full review of Lowe's and 4 comments
ComplaintsBoard
T
8:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am very dissatisfied with Lowes in Dover Delaware! I had a horrible experience with Lowes delivering me a dam damaged washer and dryer. I purchased a washer and dryer on 07/23/20 and waited an entire month for the delivery that was due to be delivered on 09/04/20 and when 09/03/20 came around no one called me so I called and no appliances were even put in...

Read full review of Lowe's
ComplaintsBoard
G
6:51 pm EDT

Lowe's Window purchase

On 9 July, 2020 I ordered a Pella window, and made payment in full. Estimated date of arrival at Store 1109 was 30 July. This delivery date was moved to 4 August. That date was moved to 3 September. That date was moved to 10 September. Today we gave up and asked for a refund, which we were given as a "Lowe's account credit". We were out of pocket two months for the payment we made on the belief Lowe's would deliver.

While I came close to canceling our Lowe's card, I took a few deep breaths, and will now shop only at HD and Ace, and on line for a while. I may never return after this experience, but have kept the door open.

And the experience will pass to others.

Gregg Burdick card # [protected] 0

Read full review of Lowe's
Hide full review
ComplaintsBoard
J
3:48 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is for Marvin Ellison CEO. You were at the helm when JCPenny went down. I now understand why. I spent over an hour trying to reach someone via telephone at your Oxnard Ca. store. I had to go to the Corporate Office customer service to reach a person to assist me. She spent another 30 minutes trying to reach someone at that store. If this went on...

Read full review of Lowe's
ComplaintsBoard
R
3:20 am EDT

Lowe's Failed return credit (kept my money)

22 March, ordered (order #[protected]) a spool of wire (Item #: 42635 | Model #: [protected]) for $62.66 from Lowe's online. Long story short, I am at a US military base in Europe and this was the only way I could find some 12 gauge stranded. Anyway, I am used to long shipping times due to my location and in July, became concerned and called Lowe's customer service to see what had happened to my order. Real friendly person does confirm that the order still shows out for delivery, and is real surprised I have not received the item. After about 20 minutes of them trying to locate my order, they finally decide to issue a refund and says it could take up to 14 days. I say sure, just put it back on the original card I used and they agree that would be the easiest solution. So, almost two months later, and it seems the refund has gone the same route of the spool of wire, it is missing in action. I think I learned my lesson and will stay away from Lowes.com from now on and stick with Amazon, which has never kept my money after they say they will refund it, oh, and Amazon has a much better customer service when it comes to online.

Read full review of Lowe's
Hide full review
ComplaintsBoard
J
10:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We purchase a Maytag Washer Aug 15, 2015 and payed for extended warranty. The day the washer was delivered, it never made it into our home, they plugged it up in the garage and wouldn't power they loaded the washer back on truck. It was returned, never delivered. They did not have one in stock so we were credit $ back and told new washer will be in Sept 28...

Read full review of Lowe's
ComplaintsBoard
C
5:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was trying to get ahold of the flooring department several times with no answer, so I called the next number down the line which happen to be kitchen cabinets. I told her what my problem was, she transferred me to customer service. Costumer service transferred me back to to flooring and still got no answer. I tried kitchen cabinets again, she answered me...

Read full review of Lowe's
ComplaintsBoard
R
3:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Credit Dept.

My credit card was cancelled over a misunderstanding and I need to speak to someone in the corporate offices.

Read full review of Lowe's
Hide full review
ComplaintsBoard
C
5:59 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pergo does not stand behind there product! I have been trying to get my problem resolved for over 2 months. They say it is waterproof and it is not. I had a hose bust on my washing machine and had it cleaned up within 15 minutes and they want do a thing as of yet. Very disappointed as they are supposed to be the industry standard. What a nightmare!

Read full review of Lowe's

Lowe's Reviews 0

Looks like Lowe's has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Lowe's, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Lowe's

Screenshot Lowe's
Lowe's is a home improvement and appliance retailer offering a wide range of products for DIY, construction, and home renovation projects. Their inventory includes tools, lumber, fixtures, garden supplies, and appliances. Services include installation, repairs, and project consultations. Lowe's caters to homeowners, renters, and professional contractors.
How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

Overview of Lowe's complaint handling

Lowe's reviews first appeared on Complaints Board on Aug 31, 2006. The latest review Custom mini blinds was posted on Oct 22, 2024. The latest complaint Don't Buy Craftmen Lawnmowers was resolved on Oct 10, 2023. Lowe's has an average consumer rating of 1 stars from 2222 reviews. Lowe's has resolved 243 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.4
7258 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Lowe's Contacts

  2. Lowe's phone numbers
    +1 (877) 465-6937
    +1 (877) 465-6937
    Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number
    Sales & Product Assistance
    +1 (800) 444-1408
    +1 (800) 444-1408
    Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 7 7 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number
    40%
    Confidence score
    Consumer, Commercial Business Accounts
    +1 (800) 890-5932
    +1 (800) 890-5932
    Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number
    Technical Issues
    +1 (866) 232-7443
    +1 (866) 232-7443
    Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number
    Commercial Accounts Receivable Accounts
    +1 (800) 445-6937
    +1 (800) 445-6937
    Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number
    Customer Service
    More phone numbers
  3. Lowe's emails
  4. Lowe's address
    1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
  5. Lowe's social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
  7. View all Lowe's contacts
Lowe's Category
Lowe's is ranked 1 among 369 companies in the Appliances category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.