Lowe's
Reviews and Complaints

We ordered a custom bathroom vanity at Lowes on Coleman rd, San Jose Ca.
Vanity arrived (late of course) and was 18" depth instead of the standard 21" depth. Several calls with Lowes resulted in the chain refunding the cost of the vanity and ordering the correct vanity for us.
In exchange for the aggravation and the delay in the bathroom (~5 weeks and counting) remodel we would receive a free vanity.
OK - that is a least trying.
BUT WAIT - new vanity arrived. This one was the correct depth, BUT WAS FOR A DOUBLE SINK - NOT THE SINGLE WE OEDERED!
I'm disgusted now - contracter is disgusted - don't know how Lowes can fix this now.

I have been a customer of Lowes for years. They say they have the lowest prices. Today I went to lowes to buy some 4in. pipe for gutter drains. With money in short supply now a days I compared prices before going to the store. I found the pipe cheaper at a Home Depot in Hickory, about 50 miles away.

When you go into a lowes store, (West Jefferson, NC) does it not say on that big sign that they guarantee the lowest prices? After being in the store for almost an hour waiting to get what I needed. (because in wasn't on the shelf) I finally question the checkout about the price. He calls the so called manager. He said that it was only within a 30 mile radius. Well, in this area, theres nothing with in 40 miles to compare to! A few local builder supplies, thats it. The manager was a real dick about it and defended the store.

Its funny that when you try to summit a complaint to lowes on there web site that they have there own set questions, and you can't leave any comment of your own.

I guess the rich mans motto will never change. ### the poor! Sorry but this is just the facts.

Do not shop a lowes! I will never step foot in the store again!

Lowes

We installed Syn Lawn that we bought for our 3 small dogs in late October 2010. from Lowes. We were told by Lowe's that it was a great product if you had dogs. We installed this product in our vacation home. The area we live in we can't grow grass because of water restrictions. This winter we've had lots of rain and snow. We've been here for 2 weeks and our Syn Lawn is too hot for our dogs and reeks of urine. I've tried to wash it off when the dogs use it, but it doesn't help. Note: Our dogs are, 1 - 8lbs, 1 - 2.5lbs and 1 - 5.5lbs. This products is super expensive and we've only had it for a VERY short time. Worried about what the summer will be like when it really hot. Lowes has been trying to contact Synlawn in Van Nuys, CA, but they won't respond.

Hi,

I have submitted a complaint already over 2 weeks ago for master forge and sumitted to the BBB. Not one person has contacted me from Master Forge which makes me realize they really do not have any concern for their customers and could care less that after less than a year of use the product is faulty. Since I bought this from Lowe's I'm hoping someone will care enough at that company to make ammends.I purchased a gift for my husband last Memorial day, spending 500 dollars at Lowe's for a Master Forge grill. In my last complaint I provided all of the grill specifics so that if Master Forge was concerned they would be able to easily provide replacement parts. However, no one seems to care. I would hope that I get a phone call or in the VERY LEAST an email from these people to find out why I am so frustrated with their products. My family always buys MasterForge grills which is why I was so quick to spend that amount of money for my husband. Unfortunately it fell VERY short of expectations. Multiple parts on the insde have rusted even though it remained covered. We cannot use it without covering the whole inside in foil. Not very fun for BBQ season. I wish I could express how dissapointed I am not just in the product but in the customer service. I called and spoke with people multiple times at MasterForge, first told, no problem they would ship out replacement parts. a month later...when I had no parts I called and they said there was no order for me. They sent me to the agents voicemail who promised this, and she never called back. SHOCKING!

I am horrified and will continue to post this on every consumer website until rectified

My boyfriend and I went to Lowes in Lumberton, NJ on Friday night, May 6, 2011, to purchase a gas dryer and have it delivered and installed. We found a dryer we liked for a decent price, but the Lumberton store told us they were an electric only story, so they sent us to the Lowes in Maple Shade, which is a gas only store. We drove down there immediately. They didn't have the model we saw at the Lumberton store in stock and said it would be 7-10 days to have it delivered (the Lumberton store had told us 3-5 days.) But we picked out a similar model and arranged to have it installed that weekend, Sunday, May 8th. As we paid, we asked what time the dryer would be delivered. The check-out person told us "in the morning" but couldn't give us an exact window. On Sunday morning I called to ask what time it would be delivered. The phone rang for several minutes before someone finally answered and told us "10 to 2". My boyfriend and I had to be at a mother's day barbecue at 3. We waited and waited, and finally at 2:20 I called them to try to figure out what was going on. Nobody could give us any details. Finally talked to a manager who said we were scheduled for 3-5, and had no idea who had told us 10-2 or why he'd told us we had that window. He also said we were supposed to have received a call the night before to confirm our appointment and tell us the window of time we were scheduled for. We never received that call. I finally left for the barbecue while my boyfriend stayed home to wait for the installers to arrive. He finally texted me at 4:30 to say they had finally arrived. And then called me around 5 to tell me they couldn't find the gas shut-off and that we'd have to hire a contractor to install it, even though we had paid Lowes for installation. The dryer is now sitting in our dining room, totally useless... Our next door neighbor lives in the same style condo as we do and had a gas dryer installed by Sears without any issues. Lowes has offered to come back out and try to investigate to see if they can find the gas shut-off and determine whether or not it's located somewhere they'd be allowed to touch it. I'm nervous for them to do anything with it considering they don't really seem to know what they're doing. Now we have to wait around for them to come back and pick the dryer up so we can return it and get a refund, as well as having to go through the whole ordeal of ordering, delivering and getting a dryer installed from someplace else--probably Sears since they seem to know how to install a gas dryer in a condo. This is such a frustration, I will never buy anything requiring installation from Lowes again.

I am submitting this letter as a formal complaint regarding the Lowes Home Improvement Center in Clermont Florida.
I am a Residential Contractor and I shop for a many products for home renovations at Lowes Home Improvement.
This letter is in response to an incident that happened today at the Lowes store in Clermont Florida 34711.
I had come in the store a couple of days ago and a nice gentleman helped me look up bathroom and kitchen sinks. I saw some models that I liked and I wrote down the dimensions to make sure they would fit.
I came into the store today 04/29/11 at 3-3:45 to place an order for two copper sinks. There was a different salesperson in the department named Steve. He had dark hair and spoke with an accent. I asked him for help and he pointed down the isle as if he was headed somewhere and walked away. This took some time and when he came back thru, I again asked for his help with the book that I had been shown before and he just pointed to the books on the desk and told me to look in the Kohler book. I did this and then I asked him for the Store book with prices and he turned away and started talking to someone else. I again waited, this time I again asked him for his help and exactly what I needed and he looked thru some books, mumbled to himself and got up and walked away. I walked over to where he was and again asked for his help and he looked away and completely ignored me. I again looked thru the books trying to help myself and was unable to find the book I had just looked at a couple of days prior. After spending a good 20 minutes or more in the dept I gave up.
I walked over to the customer service desk and asked for assistance, the manager and the customer service number. The customer service lady pointed to the 1-800-44LOWES number and she went to the back offices. She said she told the manager and then she turned and walked away. I stood there and again waited and no one showed. I was thoroughly humiliated. There was a name on the “Manager on Duty Board” and it said that Keith Brown. I wrote down Keith’s number.
I went outside and tried to call the 800 number, but my cell phone does not have the corresponding letters beside the number so I had to go back in and ask for it.
I asked for a customer complaint form which I was not given even though I asked for it several times. A lady came out named Ann Marie and she represented herself as the manager. I asked her why her name was not on the board as manager and she said that Keith Brown opened that day. I let her know that I found this highly irregular and that Mr Keith Brown’s was about to receive a complaint wrongly.
I let her know what happened in the kitchen dept and asked for the corporate address. I had to ask several times since she was reluctant to give it to me. When she came out of the offices with the address written down, another employee named Barbara walked ahead of her in an aggressive manner. Barbara leaned on the counter, looked at me as though she was going to hit me and again in a snide manner asked me what I wanted. I let her know that I needed the corporate address. She then sarcastically repeated “how can I help you!, and then repeated again “how can I help you!.
When Ann Marie gave me the corporate address for complaints (1000 Lowe’s Blvd. Mooresville, NC) I thanked her and turned to leave when Barbara intercepted me behind the cash register and said in a very sarcastic condescending manner “you have a wonderful day!” I said “please” she then repeated several times to my face, and as she walked away “you just have a wonderful day!” I then let another employee that was there know that this was condescending and I did not appreciate it.
I called the corporate number and spoke with Laura who gave me the appropriate corporate address for complaints which is the 1605 Curtis Bridge Rd address.
She told me that she was going to let the store manager know. I let Laura know that I wanted to speak to someone else since I perceived this as ultimately a Management problem. Laura is very nice and let me know that I had to start with the manager of the store. I do not believe that this will bring the problem to resolution since the poor service and malice is ubiquitous.
I have had both good and bad experiences at this store location over the years. This one was one of the worst.
Thank you for your time and consideration with this matter. I look forward to hearing from someone on the corporate level regarding this issue.

I wanted to buy and have installed sheet vinyl from this store. I was required to pay $50.00 in advance to make an appointment with on of Lowes contract installers. I was told he would call to make the appointment the next day, or two days at the latest. He called three and one half days later. When he was at my home, I asked him to make the bid for the two bathrooms separately, so I could decide if I could afford both rooms. He indicated that he could do that. While he was looking at the baseboard molding in the large bathroom, he pulled a piece off the wall without scoring it first and pulled two large chunks of my newly textured drywall!
He said the store would call the next day with a quote. Three days later I called the store and the quote wasn't done yet. Three days later I went to the store and asked an employee to piece together a quote so that I could order. The installer had failed to figure the two rooms separately as I had asked. I waited two days and called back to see if the installer had finally finished the quote. He turned in another quote, still for both rooms together, but a different price!
On top of incredibly bad service and the installer damaging my wall, I was informed that installers charge by the sq. ft. and if you have to order a large piece of flooring, but a small portion of it is used, you will be charged for installation of the sq. footage of the whole 12 ft. - not the sq. footage that is actually installed! I intend to follow up on the legality of charging for services not performed.
I deeply regret ever entering Lowes. This has been an unbelievably frustrating experience and I am still living with dusty plywood floors and two large chunks of texture missing from the new drywall.
I intend to ask Lowes for a refund and for the cost of repairing the wall their installer damaged and never to buy anything from Lowes again.

I had a Lowes credit card account that we kept paid up. I missed one payment due to finacial issues my interest rate jumped to 26.99% I was paying $100 monthly but couldn't get it paid off the amount on the card just kept rising.We always made all of our payments in the store but no matter how much we paid on it the amount never went down. I have been to Lowes using my debit card and Lowes report it fraudulantly used and my bank canceled my card leaving me unable to access my account. They did this to me 5 times. They stopped sending me bills and the calls started all hours of the night. An automated call I talk to someone and ask them to send me a bill and they refuse. I asked for a detailed bill they refuse. I offered to pay $100 a monthy where do I mail it they refuse. They want everything over the phone. I do not trust them and am not making any payment over the phone. They now had sherriffs serve me papers and they are placing a lein on my house and garnishing my paychecks. I have tried to set up payment arrangements they refuse to take anything less than $200 a month. I had a max on my card of $1000 I now owe $1675.03 with a minimum payment of $376. I have been yelled at and now my home is being threatened. I try to talk to these people and they keep telling me to calm down and I am not even yelling. And I am now finding out this is a normal thing with them. I am willing to pay what I owe but no matter what I have done the balance keeps rising.

.. what's with those disgruntled customers who are complaining about no military discount? You didn't earn it, it was simply a chain wide perk that they've deemed not fair to those who hadn't served. Rather, they have extended lower prices to ALL of their customers. While Lowe's and Home Depot do offer 10% off to all veterans, I, as a military retiree, will travel the 80 miles to the nearest Menards rather than shop locally at the other two builder's stores here in NE Ohio for Menard's better prices w/o a discount. Just a note, no merchant "owes" anyone anything, especially a vet. I didn't serve to get a discount. I earned my commissary and exchange privileges. If someone sees fit to give me a discount, I'll be greatful but it isn't a condition that I expect! But... I guess some are more mercenary than others.

I purchased the Troy Built power washer in March of 2010 and used it a few times. This past month when I took it back out of the garage to use it there was no water coming out when I hooked it up to the hose. I didn’t think it would be an issue because I had both a manufacturer’s warranty and bought an extended warranty. After navigating the Lowe’s extended warranty phone system I was sent to a small shop for repair called Value Equipment and there the run around began. Like insurance companies everyone’s job is to say things are not covered and that I should pay more to have a brand new product repaired. Both Value Equipment and Lowe’s changed their stories about who should be doing what and what was covered twice to deny the claim.
Stay away from this pressure washer as it is not built well at all and don’t let them fool you into purchasing the Lowe’s warranty!

I had remodel a one bed room condo and installed two Harbor
Breeze Fans. One the living room which was a remote control for the light and fan speeds.
A little saling tool for the renter having this feature. Which fail
after 5 months. Installed a reguarl Fan in the bed room. after 4 month of usage it started making bearing noises.
I was unlucky because the warrenty ran out right after they was installed.
Why is Harbor Breeze having some many problem? At one time they were the fan of choice
Houston, TX Gary

I am so disappointed with the Lowes in Martinsburg, WV. I tried calling flooring and it rang about 6 or 7 times with no answer. I finally was transferred to the Operator who kept transferring me back to flooring (I was transferred 4 times). I finally got to talk to an assistant (Marsha) to tell her how upset I was regarding my order on carpet. I was talking nice, I did not yell, but she hung up on me. I ordered carpet, not only did it take a long time to get there, when it was brought to my house, they sent the wrong color. But I was so upset because it took so long, I just said LAY IT. I will never buy anything from that store again, and will tell all my family and friends! Home Depot is looking better and better.

My husband went to lowes in robinson township pennsylvania every week for the past month to see if there was any sale on garage doors. Last week he was told by a lowes employee that there was no sale at the time and none upcoming that he knew of. My husband even left his phone number with the employee asking that he call him if there was a sale. Today 4/9/111 he went to the lowes in scott township pa to buy other supplies and stopped to check on the garage doors again. The lowes employee from the scott township store told him that there was a free upgrade on garage doors that expired last monday. Afetr 5 trips to two different stores he finds that the employee from the robinson township store told him that there was no sale on garage doors while this free upgrade was indeed in effect. I can not explain to you how frustrated he is with lowes right now. The employee at the lowes in scott township store was unable to explain why the robinson store employee did not tell him about the free upgrade that was in effect as all lowes stores were running that free upgrade during that time. He is not planning to shop at lowes anymore. If your employees are misinformed about a promotion or sale that is running in your store do you really think that the customer should pay for it? He has shopped at lowes probably more than anyone else I know and spends more money at lowes than the average customer due to his business. Youre losing a loyal customer to home depot.

I purchased a fence through Lowe's & having a contractor install it. When fence was delivered there was mold growing on it & a lot of broken pieces too. Also was told they would replace it that day or following day then was notified won't be till later in the week & they also changed the date that was going to be installed & I never was notified. I feel that the customer service was very poor & the amount of $$ I am putting out for this fence.. it should be in really good condition esp. at almost 5, 000 dollars. See attached Pictures.

Worst purchase I have ever made. Whirlpool Cabrio washer machine is worthless. This machine fails to operate: always out of balance, adds grease marks to clean clothes, takes an hour to wash whites, and the list goes on. It has been several weeks now that the washer stopped working and Lowes is still waiting to complete repair. Lowes extended warranty is a joke. Integrity Appliance Company wrote on the service slip that it would be better to replace unit than repair it... What did Lowes decide to do: Make us wait for ALL the repair parts to show up before letting Integrity Appliance Company schedule an appointment to replace many defective parts. Last time it took Integrity Appliance Company almost two weeks to schedule an appointment to replace a defective part after they obtained replacement part. They are a very busy company and we (consumer) need to wait in line... 10 days to get an appointment. I wish I had their business where customers have to beg to get decent service.
Bottom line: As far as I am concerned, Whirlpool Cabrio is the worst washer machine ever built and Lowes extended warranty is not worth the paper it is written on.

I believe Lowes' stores are withholding rebates to save costs. I purchased Owens-Corning insulation at Lowes, Bradley, Illinois store and still have not received my $150 qualifying rebate check.

The rebate advertisement was posted across the insulation section, two salesmen helped me and pointed it out. One of them gave me the rebate forms along with my receipt, The insulation was delivered.

Two weeks ago I called the local Lowes and was given an "outside" rebate center fund for the store. At the rebate center, a Miguel, told me to fax my receipt to a fax number that was "not in service"! I called Lowes regional corporate office and they told me someone would call in the next two days; they never did.

I sent the same letter of complaint to the Lowes corporate office, the local store, the rebate processing center and have received no response. It is now two months later.

I am going to pursue this money owed me with no limits imagined. I am leary of Lowes and will not shop there again. There are plenty of competitive stores carrying similar products in the area and I will make a point of telling their management why I am shopping in there stores -- what Lowe's did.

In each and every conversation with anybody, I will impart the doubt in each person's mind in a way to be drawn from memory banks to not shop at Lowes and will continue to post online my complaint against Lowes and its practice of skimming.

You go to Lowes to purchase a brand name washer and dryer and spend $1300.00. You then purchase the extedned warranty for $140.00 for both. You then find out that the washer vibrates badely when in the spin cyclce even after Lowes come out for a second time and carefully balanace the washer. The worker says if it continues to do this just contact Lowes and they will bring out a new washer. Not so. After 30 days the warranty rolls over to maker of the washer. If they come out and nothing is wrong it will cost us $80.00 for the visit. So you need to make sure it is broken before calling the repair guys and if they say its not broken you have to pay out of your pocket. Take my advice, purchase appliances through Sears all is covered and you never have these issues.