LuLu Hypermarket
reviews and complaints

I am a regular customer of lulu. Tonight at Marwa Store in Jeddah, I was standing in queue for about 30 minutes, when it was my turn at counter 15, a guy came from behind and wanted to jump the queue. I insisted that it is my turn and I am in hurry, but cashier rudely denied to proceed with my stuff which was on the counter. A lady ( probably supervisor) appeared and asked cashier about the issue, she did not listen to my version or bothered to check the cctv and sided with the queue jumper.

This was very bad experience for me who only prefers Lulu for the needs, I had to leave the stuff and walk away. I hope the board looks into the matter and ensures no recurrence in future.

Thanks

I had the most pathetic experience with Lulu.

I had placed an order on the 2nd March, 2023 however the time slot selection was missed.

Immediately I sent message through the application, and informed them that to send the delivery between 7pm-7:30pm to my address. They raised tickets and sent me 3 emails confirming the same.

However they sent the delivery guy on 3rd March , at 5pm. I leave office everyday at 6pm. I had informed them.

Then the delivery guy left and told me that someone else would bring the delivery.

I made several calls but the customer service representatives paid no heed to my plea.

This is my last purchase with Lulu.

i given a mixer grinder for service at lulu hypermarket Fujairah on 29/01/2023 have not received yet. i checked the store alternate days about the status the staffs response is very poor and very irresponsible. they are saying they don’t have any responsibility and the service center will contact the customer. kindly please help me to resolve the issue. it’s around more than 1 month am trying to get the item.

I had a very bad experience with Lulu Hyper market Rashidiya on 24/02/2023 to purchase fish.I selected the fish and given for cleaning around 10.15 PM.The service representative name was Mr. Ashik (Written on the Uniform).We make a round purchase another and again return back approximate 10.30 pm to take the fish from the fish section.Infront of us another service guy came and deliver the same fish to other customer and we informed to that guy that is ours,without listening us, he given to another customer. On the same time in informed to Ashik, but he was not take any action or stop other customer. I spent that much time (till 10.45 pm) after my duty for nothing without have food.When a customer select an item as per his wish and without his consent ,how your representative

I came on the customer service made the written compliant and also informed on the customer service manager. He inquired directly on the fish section,infront of us and i confirm with the Filipino staff, when will i get the feed back. She said on next day. Till now 28/02/2023 @ 5.56 pm , no one had call or email from LULU side. I given my contact number and also the gmail id.

I have purchased an microwave from lulu buraimi branch in march 2022 its a toshiba company janury 2023 its started making noise and sparks so i went to the same branch for service they took the item from me and told me that it might take 15 days to be fixed after 20 days branch called me and said toshiba is asking for the money to fix it when i asked them its in the warant they told me we will talk to toshiba and let you know after that again after many days passed no response then again they called me that they called you i said no then they said actuallt they are not listining to us our manager also talked to them but they didnt listen and want you to pay when i told them lulu is a very big brand how come toshiba will not listen then they said ok we will ask them to contact you then after 10 days some one called me and said you need to pay when i asked the reason then he said its our fault i told him its not broken sparks are coming from inside how this will be my fault he said no no you have to pay otherwise i cannot fix the phone no he called from is a moblie no regstrd to aa local AC repair mechanic after that i am trying to call lulu branch but they stoped answering my phone i even asked them to give me the consumer no cause i will raise it to consumer dept. i am very disapointed with the service i am complaining here first so you will have a chance to fix my issue before going consumer dept hope my issue will be fixed otherwise i will complain that you are giving stuff in local shops for repairing and asking money even under waranty

#14469 delivry driver he enter from damac hill 1 main gate at 9.38AM he is not coprating with security always he is misbehaving and he is trying to teah security how security need to do job. security is polite because security now who is he. please dont give him fine but atleast teach him to how to talk with security and what is delivry guy job how he need to do. He is blocking the traffic always.

Thanks & Regards

Damac hills 1

Golf Town Gate

I purchased wolf cooker on 25/01/2023 at1627 Hr , delivered the product on 27/01/2023 as per the staff installation will do on same day , so far the installation have not done I am behind this since 2 days , several time I contacted the customer service but no use, very irresponsible company, kindly look into this and improve the quality of service

Bill : TRN [protected]

[protected]

Order I’d DR [protected]

Thank you

I went to Capital Mall - Abu Dhabi and purchase the Nobel brand electric ceramic hot plate
I raised the complaint to Lulu and to my surprise, they only entertain complaints for online purchase
To complain about any store item, they forced you to go to the same store and raise the complaint.
This is not ethical and unprofessional.
Another surprise is that they close the complaint on their own without communicating with the customer.

Hello,

On 22/01/2023 I bought a formal pair of shoes in Lulu hypermarket which is located in stadium, Dubai. I suppose to take 43 size but I took 44 size. I bought it on urgent basis. Once I reached home and comes to know this is not suiting me. So as I checked the bill, it’s shows I have time to replace the product on 7 days from the date of purchased.

I went to the customer service and given back the product but they say there are some dots in the backside of my shoes. So they will return and their approach is really worst. They don’t even know how to behave to customers. I want to return and to take new product which is suits me, I never mind either it is higher price. I wanted you to take action for employees who approached me very bad. I have not taken any video or something to spoil your name.

I need justice for this
Awaiting your quick response else I will escalate this issue on another way!
Thanks

Babu Chandran

[protected]

Today I purchased fish from lulu alfoah rohu fish. I purchased 1.8 kg big fish. When I came room and I open it half part of the head portion was missing. They cut half of the head in two portion and packed, half head not packed. This is the 2 ND time I am facing this issue from same lulu shop. I don't know they are doing this intentionally or what? I have pic for more information.My no [protected]. Thanks

Hi Team,

I have ordered a Belkin 10kmAh Boost Power Bank PB011BTBL Blue on Fri, 06 Jan, 22:39 through your online website https://www.luluhypermarket.in/en-in

The order ID is : [protected].

The payment was done while ordering the product.

The delivery time promised in the website for the product that I ordered was 3-5 days (Not business days).

However, I have not received it yet.

Upon checking the online tracking in your website, I see that the item has not been shipped or packed yet.

I had already contact the customer care once. They said that I will receive it within 3-5 business days.

Its been 6 business days and I am confident that the customer service will again say that there is a technical delay.

But the fact is that the item is not yet shipped or packed.

A screenshot are attached.

Two things.

1. It has exceeded the promised date of delivery.

2. The item which I ordered has not been shipped yet or packed.

I wonder if anyone is actually tracking it.

If this is the case, how will a customer be loyal to you in this competitive world when there are a lot of sellers providing better service?

This is unexpectable. I need an immediate resolution.

I have ordered one air fryer on 6th Jan at 9:30. (Today) through their website, www.luluhypermarket.in
The delivery was offered between 4:00 p.m. And 10:00 p.m. on the same day.
After the payments, and accepting the order, the scheduled delivery was seen as four to seven days.
My home is just 4 km away from this Hypermarket. Even if it is just 4 km away, I ordered online to save my time during office hours.
This is said to be a well organized Business Centre with strong backbone. But I don't understand why these people bluff the public with bogus claims.

i bought fridge from Lulu Hypermarket, Rak Mall

i when i colain they told me that they called me and i told them that i don't want it today and this didn't happened now if this is not solved today i will get my money back with feedback

Order ID:

DR_[protected]

Billing Address:

Name: Tamer Muhammed Surname: [protected]

Mobile: ******8248878,

Address: Rak city, Near,Rak hospital ,

Shipping Address:

Name: Tamer Muhammed Surname: [protected]

Mobile: ******[protected], Ph: ******[protected]

Address: Rak city, Near,Rak hospital ,

Building No: Flat No:

Area: RAK CITY,Ras al KhaimahPO Box:

Dear Lulu TEAM

Today at 16.57 I purchased one kg biriyani along with chicken and other food items fromLuluTrivandrum. We took the item by my car with a/c to home for consumption. We first served to our kids. They complained the biriyani was having some foul smell.Meanwhile the item was consumed 3 of our family members. Now all are complaining about stomach ache. This is totally unacceptable from a reputed firm like you.

Dear Manager,

I purchased half grilled chicken piece from lulu express which is located at HIA Metro station.

After reaching home when I was having the chicken I felt a plastic piece in mouth! What if it was sharp and something happened inside?

Alhamdulillaah, nothing happened so far. I stopped eating after I felt that plastic piece in my mouth? When i checked from where did this plastic piece came then i found out it was from the damaged container. (I dint keep this container in owen. I used my own microwave container to warm the chicken) Refer attached pictures. I have not shared this terrible experience. Please look into this matter ASAP before anyone else gets harmed.

Regards,

Syed Irfan Azeez

+974-[protected]

On 25 th I purchased apple, plum and orange lulu online through order no 4416858. Apple I received was of bad quality and I was able to find in when I cut it on monday. I called customer care on monday and they told they will raise complaint only if I give the details within 24 hours. I am wondering whether I have to cut all the fruits I bough (almost 3 kg total) within 24 hours for raising a complaint. Apple cost more than 300 and I lost that amount for trusting your quality. You can check am a regular online customer and have never raised a complaint. My complaint for this sr0052612 is forwarded to the concerned team and I have not received a reply for last 48 hours and customer care is expecting me to cut 3 kg fruits within 24 hours for raising a complaint. Lekha [protected]

Hi, I bought Rohu fish from Ajman Hypermarket an hour before. When I reached home and about to cook, I noticed few pieces of fish were missing.

It is very disappointing. So I’d like to reach out to management for them to watch their team’s services. Photo of invoice and fish pieces are attached for reference.

My contact number- +971-[protected]

On 29October 22i brought one Ikon shaver and within 10 days its motor not working and when returned it to customer care, they will not replace it and send for service and I will get it after one month!

The same happened with a Philip shaver, which I brought 4 months before. They even not send for service,...

When I wanted to see the manager, who is standing very near to me won't speak to me...

Pls dont buy any shaver from lulu as they are making money by cheating people, by selling sub standard items...

I just want to rant over the incident on a sales lady that you have being RACIST! This was yesterday Nov. 9, 2022 at around 10pm on the pickled fruits area section. Just because we are not locals she can just keep us wait on the queue entertaining other customers that just came in over us who were patiently waiting for our turn? If i did'nt raised my voice over what she was obviously doing to us she would have not bothered to entertained us, plus the fact that I am with my children who were toddlers and has practically drained my energy already the whole day I would really burst off from such obvious neglect towards us because we are not her kind of people! Pls! we are consumers too, we also buy of your products, I don't wanna sound entitled or bragged but whenever we do groceries we spent 1000 riyals for food and milk every time we visit your shop. I patronized Lulu because i liked the vibed there and the on going sales but if your staff continued to be racist you wont be having expat customers soon! Pls train your staff to be KINDER to EVERYONE not just to locals here! For this incident I am not gonna buy anymore at your shop, though it would break my heart but i cannot burn my dignity being treated like that.

Good evening, I just want to raise a complain from you branch at Al Hilal, Im regular customer of this branch almost everyday I purchase items, but Im so much disappointed because I was ordering items but they never replying even once. I send a message around 7pm at follow at 8:30pm is anyone there in that store. But thanks to them even one reply they can not even send me. Im trying to call them many times too but they ignore my call. What a kind poor customer service you have it. I think they can not handle the task that you've given to them. I have baby and I need that food urgent but they are not even send me a responce. What is the sense of having delivery home which is no one responding you if they can deliver or not.