LuLu Hypermarket’s earns a 2.0-star rating from 568 reviews, showing that the majority of shoppers are somewhat dissatisfied with their purchases.
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Bosch Vita Style Mixx2 Go
Please be informed that I have purchased the subject Item Bosch Blender (Bosch Vita Style Mixx2 Go) on 03-06-2022, From Lulu Al Khor and on the same time i sent to my native country Pakistan. But when i reached there and the item did not start and not even work for one time. But when i go back to LuLu to return they said they can't help and it will not be change. I am sure the that this was ON sale item and LULU repaired it and the resale. And now LULU is not willing to change or return. Please help me out to solve my Issue.
Note:- Bill copy is also attached
Below are my contact details for any further information & Clarifications.
Assad UL Islam
+974-[protected]
[protected]@gmail.com
Desired outcome: I want To Change The Item or Return it. as it did not work for single time even.
Cannon printer
Lulu in DIP Dubai.
I bought a new printer which stoped working a day after. Went in to the store a couple days later to get replacement of the same kind.
They refused to give a new one and gave me the display model and still made me pay full price even though I wasn’t receiving a new item. I asked should a discount be offered since I’m getting a display item.
They looked at me like I was out my mind.
A day later and now the display model is not working either.
I’ve been told I have to wait until the original printer I was sold to be sent to service department and then they will decide if I should get a new replacement.
They could have tested the printer there and then but obviously electronic sales people are not technical enough to test a simple printer.
This is by far the worst service I’ve received from electronics department. I now have to wait without a printer whiles they decide if the printer is working or not when I told them it was needed for work and they can just give a replacement and not the display model.
Will not be shopping here again and if don’t get an immediate response I will be leaving multiple negative google reviews about the staff in store about the lack of willingness to help.
Desired outcome: I want a refund as I no longer feel confident with this department if I have a future issue.
Trimmer
Good noon team. We buy a trimmer in LULU messilah on 27.10.22.
We ask them is it made in US .
But when we came home it's not all the part made in CHINA.
Tried the trimmer blade cuts all over the place.
Next day we went to change the item.
The person who attend us was soo rude he told us go and complaint in MOPH we will see there like that his name in Mr Amjid Niya. He did not respect us may be he doesn't like Indians..
The iroduct is 199 riyal even we didn't get any replacement.. he was soo rude to us. Felt very bad. Just he kept the product and left.
We didn't even take that.. we kept there and left. Money is second matter how he behave is very bad . Please take some action.
Thanks.
Desired outcome: Replacement of product. Or money back
Behavior of the casher counter #31
June 17 2022 Monday around 7:25 pm
I just want to the management regarding to the behavioral and actuation of your casher .. he is disrespectful and not have manners the way he talk to the costumer.. the products is no bar code he told me in very rude way when I responded i ask Ha? Then he responded also with Haa? And his face is facial expression with the insulting manners..
There rude behaviour
My friend went to lulu mall kochi yesterday and did the billing of all the object and forgot to do the bill of an iron. Then all the officers and staff came to her and stated asking questions to her and threatened her.they took advantage of her because she was a single girl.They claimed and blamed on her that she is thief and all and took her phone. And not allowed her to call anyone. She was from gujarat. Then they harrased her and took her to the underground section of the mall in an office to the commissioner.Then they asked to pay 20k ₹ and 2k₹ for the iron and forced her to pay and harrased her for 4 hrs and finally they took 22k from her and give her phone back.
I would request Mr. Yusuf ali to look after this shameful act of there staff.
#boycottlullumall
Electronics washing machine
i HAD BOUGHT A WASHING MACHINE LAST YEAR IN APRIL, WITHIN A FEW MONTHS I RETURNED BACK TO THE STORE TO REPORT THAT THE SPINNER WAS NOT WORKING PROPERLY . I REPORTED THIS A NUMBER OF TIMES, sorry about the capitals,
I have emailed twice texted and had zero response from your company, the washing machine has stopped working, i came to your store in Al Rai and they could not find my details which I cant understand, they said they keep sales details for three months, i bought a warranty with the washing machine but cant find my receipt,
The machine has stopped working totally, i need help
Desired outcome: fix washing machine or a new one
Broasted chicken strips which were not fresh.
On 17th of August by 11.48p.m., I bought Broasted Chicken strips after confirming over and over again if it was fresh because there were only 4-5 pieces left. They said it was fresh again and again. But, when I had it just a few minutes later, it was not at all good, harder, not the fresh ones at all. This is the second time happening. Is such food given to humans by lying. It’s inhumane.
Desired outcome: Take action, make sure never does LuLu provide such food to anybody ever.
Elekta -Washing Machine
Dear Customer Service,
I am upset with the elkta washing machine service center and they are not fixing the issue and they don't have stock of parts. the machine was picked from my home last week Wednesday on 10/08/22.
We have bought machine 18 months ago from lulu center sharjah and its still under warranty but its spinner not working and out of use.
We also approached your lulu customer center Al wahda sharjah yesterday and they said they will come back to us shortly but no response until now.
Kindly look on the matter urgently otherwise I will complain in economic department sharjah as well as in Dubai.
looking forward your earliest response.
Desired outcome: Need my washing machine back, as soon as possible.
Non delivery of lulu spin mop esq 001
Hi im s v balasubramanian, contact no.91 [protected]. My order no.[protected] dt aug 1st.2022 from coimbatore. They have delivered only the vegetables and said the spin mop will be separately delivered in 3 to 5 days.
So far not delivered. Customer support tried thrice. Every time they said they will come back in one hour. So far no call received,
Please help
Desired outcome: delivery of the order
Philips juicer blender
I purchase a juicer blender since 22 July 2022 but machine is not working
Complaint against poor service and staff of lulu hypermarket
I purchased one split AC on 14 july, 2022 from lucknow hypermarket, vide ean no [protected]. While purchasing, i was assured by sales guy Hari Om mobile no [protected] that Ac will be delivered by 15 july and installed by 16 july, but today till 17 july 1234 hrs, there is no response from anyone. Hari Om is not picking phone deapite calling 7-8 times. I had purchased this ac in emergency to be installed within 1-2 days. Its very poor services and unprofessional behaviour on part of sales staff. Had I not been committed, i could have bought it from somewhere else. Even I have called local customer care in lucknow several times, but they are also fooling me.
Desired outcome: Immediate action
Union glassware missing one glass in the box
Dear lulu,
I have visited Lulu store 3720 on 14/07/2022, and time of billing is 20:58:54, receipt number 807816, POS-7.
I brought glassware manufactured by union glass company limited description union glass tumbler 308ml set of 6 but unfortunately I could only find 5 glass tumblers in the box.
One glass was missing when I opened the box at my home.
I don't know what to do now.
Desired outcome: I just want one glass which is missing in the box
Spoiled cooked chicken with foul smell
I used to shop monthly groceries from lulu hypermarket .Today (14-jul-2022) I did my regular shopping and bought nearly 1 kg of cooked chicken drumstick around 09.57 pm.When I reached home and start eating the same chicken along with my wife,brother in law and 3.5 year old daughter I felt foul smell coming from it. Immediately we all stopped eating and visited lulu hypermarket around 11.00 pm to report this issue to the respective department.I am shocked to see their careless response .The supervisor of food court admitted the fact after smelling the chicken and said we can replace this for you. We said we don't want any replacement instead show us where we can complaint.He responded us " You can complaint to Dubai municipality ". Again we asked to contact their managers and he dialed to one of his manager and their response also same "You can complaint to Dubai municipality if you want" . Finally we raised the complaint to Dubai municipality .
@lulu - This is just to inform you the unacceptable response from your supervisors or managers. All of us are not feeling well after eating this chicken .please if you can't solve such issue don't spoil the health of others. I will never buy any cooked food from lulu hypermarket hereafter.
The quality of the product is very poor
Atta powder and fresh milk bought last month it's made by Lulu, I feel bad experience and the quality is very bad. Fresh milk tastes like water.the atta powder mixed with the maida lts felt like. In that atta, I found a stone ,here it's attached snap
Please make sure to provide quality products to customers.
Desired outcome: NA
Strawberry cake slice
Hi
I am shijin
Al karama dubai dxb
I want place the complaint about the product strawberry cake slice.i buy this on 06-07-2022.i found a fungus inside the cakes.i brought from opposite of karama park lulu supermarket.if anything happens who will responsible for that.please make your service better ,thank you
Strawberry cake slice
Production-03/07/2022
Expiry-08-07-2022
Barcode-[protected]
Price-7:50aed
Trn-[protected]
Desired outcome: I want refund
Saras food product- tamarind
Hai, This email is to inform about a complaint which I had experience three times. I am a big fan of Saras products and I use regularly. But in tamarind I found hair in that..I got 3times...and today I got long plastic piece..pls check below vedio... I purchased from LULU, Mazyad mall, Abudhabi. I am a regular customer. I used to come every week to mazyad lulu. Regards, Roshni Ashokan Abudhabi, uae [protected]
Read full review of LuLu HypermarketDebackers dress material
Debackers dress material... The products are so rubbish... Sooooo pathetic quality... Dont try to sell it... Try the products then only sell customers... I have tried many of the debackers products like tops jeans t shirts so and so... But colour is still going after 15 th wash and also if someone want to wear small tops you have to buy xl... Bcoz after wash the product will be like small... Mr. Yusuf ali I am your customer for more than 10 yrs... All r working for daily bread... So plzzz before selling the products make sure the quality
Fish and meat
Some medicine smell in fish which i bought from lulu Rashidiya Dubai branch i think that is farmalin this is not only one time always when i buy fish i experience the same smell.
lcd repair problem
I was given my nikai 65" lcd for repairing (Display issue) on 20-05-22 and still didnt received and nobody give me proper response even lulu customer care give me a service center number but they didnt responded so kindly see the attachment and response me asap.
Contact number [protected]
Thanks...
Desired outcome: Please tell me when my lcd is repaired and when i will received or picked up.
Skecher
I have ordered a skechers on 31 April Skechers sport shoes,
they delivered wrong size and claimed I ordered it and then they claimed that because its out of stock, sent someone to collect it at the sameday and requested to replace it with another model where size is available they said no we dont replace, only refund, asked to send confirmation for refund and they ignore my emails asking to speak to someone over the phone ignored also
poor communication bad customer services and very high ignorance
I dont recommend anyone to buy from LULU
Desired outcome: I need to replace the order
LuLu Hypermarket Reviews 0
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Overview of LuLu Hypermarket complaint handling
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LuLu Hypermarket Contacts
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LuLu Hypermarket emailscustomerservice@luluhypermarket.com100%Confidence score: 100%Supportcustomercare@luluhypermarket.com94%Confidence score: 94%supportksa@luluhypermarket.com87%Confidence score: 87%customerservicebh@luluhypermarket.com83%Confidence score: 83%supportqatar@luluhypermarket.com78%Confidence score: 78%
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LuLu Hypermarket addressY-Tower Building, Al Nahyan Camp, P.O. Box 4048, Abu Dhabi, United Arab Emirates
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LuLu Hypermarket social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 19, 2024
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