Metro by T-Mobile
Reviews and Complaints

I received a call stating there was a claim filed against me. I have been worried and confused since the call. I was told that on 1/28/17 I was approved for a loan by Smart Pay for a cell phone, which isn't true on my part. Smart pay was given an address that I lived at back in 2012.in 2017 I was living else where. I was also told that 3 payments were made, in 3 different amounts, (that I'm also not aware of) with a card ending in 0233, could be my card or maybe not, either way I would have been aware of any transaction not done by me, and there wasn't! The information Provided at the time (1/28/17) is in correct. Also at the time for purchase, I was with carrier T-mobile, on a contract and family plan with 3 other people. When asking for more information so I can try and connect the dots, making sure its not a scam, I was denied. But they was quick to say i'm responsible for this claim. I was being pushed to make a payment over the phone, but because it don't make sense nor match up. I refuse to pay for something that isn't mines nor provide my personal information over the phone. If I'm responsible then I will pay, but I am not. This all has me stressed out and worried. Please advice has to what needs to be done to clear my name and remove this claim against me.

Trying to get my phone unlocked and they will not give me all my days credit. The first phone I bought for 250$. It got stolen about 2 weeks after i bought it. All I could do is pay sticker price for a new phone the night it happen because I had to have one the next day. This was another 250? I'm trying to have all my days combined so I can unlock the phone and they said they cant do it. I dont understand that. Maybe if I switch back to att they will .

I signed up with Metro PCS in December 2018. I bought the MotoE phone at that time. I have troubles sending and receiving messages when at my small farm that is only 18 miles from my home. Today, while talking to ATT about a problem with our land line, the call was dropped about 6 or 8 times. I regularly have problems connecting with a friend that is also with Metro PCS, and actually convinced me to switch.

What do I need to do to get reasonable service and equipment?

Went to the Metro PCS in 14249 S Inglewood Ave, Hawthorne, CA 90250. The guy that attended me was drunk or high could not tell which one and he gave poor customer service. This guy is named Eddie when I asked for his manager she was not there at the moment. When I approached the guy he smelled like skunk but also like alcohol, this company should start doing drug tests so things like this will not happen. I go in expecting to receive good customer service and get help from a good employer not a guy that is not in full consent of working and attending customers. This need to be fixed and fire this person. I will not be going back to this location for the meantime and will be telling some people I know not to go to this location.

I went to the Metro PCS app try to apply for this tension it said everything went through but my phone still did not have service after turning my phone on and off over five to six times and call him back three to four times my service was still not on my phone I waited one entire day call back the next day and I still didn't have service on my phone at explained everything to The Operators that I didn't have the money to pay right now which was why I was doing this extension and I was told that there was nothing that could be done about it until I paid my bill this to me is false advertisement on the simple fact that you're offering an extension to people that can't pay their bill and then if it doesn't go through you tell us on the line that it is something that's an option and there's no guarantee but if you pay your bill we can give you your service back that's blatantly breaking the laws of the advertisement in this country and a lot of other things I would like to not get into right now and I feel that there is an injustice being done

I received a message from MetroPCS saying:
"Great news your special offer New Line/AAL $50 Instant Rebate has been applied. Thank you for choosing Metro by T-Mobile!"
English language used indicates the "Rebate has been applied" which is past tense, meaning it has been done. I checked account for [protected] and other phone I activated and after 6 days, no Rebate applied. I explained it to a few Customer Service Teps and they argued with me and lied saying the above text means a promotion was applied if I add a line to the account. I explained the text doesn't say or mean that anywhere. Instead of helping resolve this, the Reps argued and supervisor insulted me.
Representative Johnny 37537 and his subordinates made attempts to change the meaning of the simple English text and Johnny told me I am trying to take advantage of metr

I pay for monthly unlimited data. Unlimited means no limit. But every month a week or so before my bill is due to be paid. My internet starts buffering and lagging. But once my bill is paid that goes away for another three week. Then the problem. Starts over again. Been happening for last 3 months and it's getting old. I pay for a service and your company is blantently capping my data.

I might have to go back to Boost Mobile they don't cap data, they even let the phone work 2 days past phone bill due date. I'm tired of being a consumer, spending money and being told one thing and the company turns around and plays games. If I pay for unlimited data I shouldn't be lagging and buffering a week or so before my bill is due every month. For 3 weeks peak hours, weekends, holidays, storms. No issues it's not right I spoke to the survey people about this when they called and asked about my satisfaction. I explained to them and she just acted like she didn't understand what I was trying to say. And you out source your call centers? I could barely understand the woman over the phone.

Metro is offering free Amazon Prime with their service. The problem is, I never got the text to set it up. When I talked to customer service and got the link to set up the Amazon account it was temporarily unavailable. It has been temporarily unavailable every time I check, for weeks. The fact that they are with T Mobile, my former carrier, price, and Amazon Prime included is why I chose them. I suppose they think 2 out of 3 is okay.

We have been with metro for close to 12 years now... We have 2 phones on the $60 plans...in addition to our nearly $100 monthly bill, we use hotspot on our phones to watch movies and things... So that means we have to purchase additional data every month in order to do this... That can add up to another $60+ or more every month... Our plan now includes membership with amazon prime... Since I am an existing prime member, and have been for years, I have numerous services and programs connected to my account... My annual membership fees are due on the 10th of this month... So I contacted metro and requested that they make the adjustment to my existing account to reflect that metro is responsible for the annual dues and all other things about the account remain as they are... I was told to cancel my account, I explained the reason for wanting to just have to fees of membership adjusted and for everything else to remain as it has been... Their response was to state that I should pay my fees myself and then open a 2nd account... So. It is of thier opinion should pay double for it... Once annually and then again monthly through my phone payment... Now thats not the worst of metros problem...in addition to that... It has resently been robbing us of our hotspot data as well... We havent been able to access our hotspot on either of our phones... And when we contact metro, even their system states we have approx 40gbs of hotspot data available on each phone... But metro blocks our use of it... And when we speak to c.S. Rep... We are told that the system is messed up but they are fixing it... Yet they then state we have no data available... When only minutes before we had close to 80gbs between both phones available... That I must purchase additional data if I want to use my hotspot... Left with no resolution but to buy more... I had 6 more gbs added to each phone... But was too angry to enjoy a movie, I decided to wait to watch anything until today... Yet when I checked to see if they had fixed their issues and replaced my data back to the nearly 90 gbs now that should have been on our phones... Instead it states only 15 gbs (not 46) on each one and that half that data had been used over night... This is straight robbing us... There isnt any attempts to fix or resolve these issues...' if there is no effort to replace what has been taken... Then maybe the bbb can get them motivated... This is unacceptable on every level...

Customer Service agents are very illiterate and rude. They all need to be fired. They are very repetitive, and deliberately attempt to annoy customers. They will mess with your internet service on your phone, just so you can call in to complain, obviously they like to waste your time; and play with your hard earned money. They need a whole new group of people working for them, starting with the cell phone towers all the way to the customer call center reps.

I've been using metro PCS and my phones are so slow on the internet I have top-of-the-line phone and I get the $60 service which I don't know why they say unlimited when not every 2 days into my beginning my monthly cycle my inner I said I used up all my data on my that's crazy and the sad part about it is my granddaughter tries to do her homework and check it out of online and she can't even do that it's sad that they robbed us of things like that today I went to go get a replacement chip for $10 and they want to charge me for activation even though I was going to do it myself and the rude

I had a phone for about a year then my boyfriend went to pay our bills in Washington Court house Ohio. They did not correctly apply the money to our bills and they charged me double the next month. I went to another retailer and the offered me to change phones and get a new account until the credit me back the money. So I did. Well not even a week later my service is off. I called customer service they assured me they would fix it. Well next week rolls around boom my service is off again. So once again I call and get the same thing. Now a week later my service is off again. I am tired of this. I missed important phone calls due to this. I want this fixed or my money back now.

I currently just left the Metropcs on 2653 Mt. Vernon Ave Ste #E with great service from a young woman named Lucia. Exceptional customer service. Upon arriving an older woman was sitting in the opposite chair eating and watch a show on her phone. Granted she pay have been on break. I left the store satisfied. When I got home I did not know how to remove my old Google photos off of my phone. I called back (as Lucia stated to do if I had any questions) and the other woman answered (Natalie) and I asked her the question and she said "well you can come in and ask her since she's the one who helped you." I asked if she could ask her from me since she also stated she did not understand the question and she said "well she's with another customer and I don't know how long that's going to take." I said that's fine can you just ask her when you are able "well she's busy and he just walked in you can come to the store and she can help you" I said "I do not want to waste my time if she also doesn't know how to do so can you at least put me on hold and ask her?" The entire time she gave attitude in her speech as if I was an inconvenience to her and she did not try and do her job at all. She simply past it off to the only other person in that store that was already with a customer. Her behavior was highly unprofessional and as a representative of the company, is purposely making it look bad with the careless neglect for simple customer service.

Just about all Metro PCS stores in my area of Fort Worth Texas have their phone numbers unlisted & their business hours listed for each store are wrong on the Metro PCS.com website. And if you do find a phone number for a store, they don't answer the phone. It's all pretty shady business practices.
It gets pretty frustrating when there are Metro PCS stores on every corner just about & you get different info. & prices from all. I think I will switch cell phone providers just to eliminate the hassle of trying to contact a store.

Metro on Buffington Road, guy said he can activate my new phone. Charged me $15.69, couldn't get new phone to work, but didn't want to refund money. They refunded my money and phone shut off. I went to another one to get it back on. They say the guy should have made sure first. They got my phone back on, but I was charged with another 15.69. Sucks!