Metro by T-Mobile
Reviews and Complaints

I just changed phone because the one I had wasn't holding a charge. The phone I have now is a Motorola. This one I haven't had more then 4 months. I can hear people talk to me, but they can't hear me. Took phone back to store I brought it from, which informed me to take to main store and they will exchange because of warranty. I took to main store and now they are going to charge me $15.00, plus I have to wait 5days. I have been with this company for many years and have never been late on payment

Metropcs locked my phone. My phone is my property, which I should be able to do with whatever I want. Metropcs has its nerve locking my phone. I had been a customer for years. I replaced my old phone with a new one and no one ever told me it would be locked for 180 days or locked at all. The phone was private property. How dare metropcs lock my phone. When I needed a better coverage area, I wanted to change phone companies. No one at metro pcs told me my phone was locked, even when I asked for my prepaid monthly payment to be refunded. Locking my phone is a violation of my civil rights. The phone is not owned by metropcs. This policy is very manipulative. Isn't it illegal? Shame on metropcs. I was forced to buy a new phone to get rid of metropcs. What is this policy for? To force new customers to stay with metropcs for 180 days minimum? What about the fact that I was a long time customer. This policy is just plain wrong. Metropcs has no right to lock my phone and this should not have happened. I do not think metropcs has any respect for customers. Metropcs exhibits a great deal of conceit in that the administration thinks it can control other people's property. This attitude is not acceptable. I would like an answer to this complaint and one that does not skirt the issue. I would like reimbursement for the costs of my new phone, which I should not have had to purchase just to get rid of metropcs. Shame on you people. You are very manipulative.

My number was [protected] an unauthorized person went in and canceled two of my lines on my account I called customer service they said I need to add a passphrase that would secure my account I did just that they asked the customer service lady never asked me how to spell it a week later I broke my phone and I needed to get a new phone and I went into the store and I was unable to access my account I called customer service they could not help me either I lost the number I had for 11 years I then had to get a new phone with a new number I had things added to my account that I never authorized I got the text message hey my new bill was $70 for one phone I only paid a hundred for 4 phones my new number is [protected] I want to say that Metro PCS has the worst customer service I've ever had in my life is it costing me my number of 11 years I have them presently but I'll be looking for new service I can see out of 522 complaints only one complaint was handled that says a lot and Metro PC show no accountability for that whatsoever they they did not care that I had lost my phone number that I had a unauthorized person cancel 2 of my phone lines on my account they did not care that they l

they lost two lines they didn't care that I had been a customer for almost 4 years all they cared about was getting me a new phone with a new number and adding things that I didn't even want added to the phone telling me it had to be that way because of the plan and it was 10 minutes before closing and I even tip the guys $11 to stay when you call their customer service they don't listen to you they want to rattle on talk to you as if your a child about how they're going to save you money and how they're going to do this it's all about them making a commission and they do not listen to the customers when you have had a phone number for 11 years and you are forced to have a new phone number because the phone company does this to your service people cannot do their job are incompetent and I've got to be the person that loses their number and suffer the consequence I don't see that they'll be operating very long or have the customer bank that AT&T or Verizon has or even Straight Talk

Hi my name is Christopher Simpson, I am a customer, and my number is [protected]).
I receive a message that there was a changes happening to the account, it contains a report, that someone was trying to change my account information, which i did not authorize doing it. The message was send around, 5:30 AM, I've report already at the customer care and also manage to visit a corporate store.

NOTE: This complain was brought today, at customer care call, assisting and getting a support from the customer Point of view message was made, from a representative of Metro by T-mobile ID:****84
Customer's Email : [protected]@gmail.com

I have been a faithful customer for 8 years.. I paid my bill 0n 5/19/19. I have 5 metro phones in my name right now. My phone [protected] was stolen on 5/22/19.On the 23 my elderly mothers phone (on my account) turned off [protected] (I went to the metro store to buy another phone on my lunch hour but they were unable to process my ATM card because I didn't have my ID. I called Metro and asked to switch phones because I paid my bill and no longer had a phone. I was told that I needed them to send my phone a code. my phone was stolen, one broken, and the other phones on my account are a three cities and a bridge toll away.
I gave my high security password. I have a 87 year old mother in the hospital and 2 teenage girls with no way to call me. and I take uber to get back and forth to work.
you are leaving me no choice but to switch to some other cell service.

sincerely, Tamara McCarty [protected] my high security code is 2357836.

I have paid my bill and they have allowed someone else to transfer my money to their account and tje best they can fo ids pprn cases and then tell me they failed. Me and my daughter are with out a phone and out ou money. I can't bate to dispute this with my financial institution because i would have the hassle of cancelling all my credit cards. This is an internal issue; as a company ive been with close to a decade i would hope my issue will be resolved in a professional manner.

I received a call stating there was a claim filed against me. I have been worried and confused since the call. I was told that on 1/28/17 I was approved for a loan by Smart Pay for a cell phone, which isn't true on my part. Smart pay was given an address that I lived at back in 2012.in 2017 I was living else where. I was also told that 3 payments were made, in 3 different amounts, (that I'm also not aware of) with a card ending in 0233, could be my card or maybe not, either way I would have been aware of any transaction not done by me, and there wasn't! The information Provided at the time (1/28/17) is in correct. Also at the time for purchase, I was with carrier T-mobile, on a contract and family plan with 3 other people. When asking for more information so I can try and connect the dots, making sure its not a scam, I was denied. But they was quick to say i'm responsible for this claim. I was being pushed to make a payment over the phone, but because it don't make sense nor match up. I refuse to pay for something that isn't mines nor provide my personal information over the phone. If I'm responsible then I will pay, but I am not. This all has me stressed out and worried. Please advice has to what needs to be done to clear my name and remove this claim against me.

Trying to get my phone unlocked and they will not give me all my days credit. The first phone I bought for 250$. It got stolen about 2 weeks after i bought it. All I could do is pay sticker price for a new phone the night it happen because I had to have one the next day. This was another 250? I'm trying to have all my days combined so I can unlock the phone and they said they cant do it. I dont understand that. Maybe if I switch back to att they will .

I signed up with Metro PCS in December 2018. I bought the MotoE phone at that time. I have troubles sending and receiving messages when at my small farm that is only 18 miles from my home. Today, while talking to ATT about a problem with our land line, the call was dropped about 6 or 8 times. I regularly have problems connecting with a friend that is also with Metro PCS, and actually convinced me to switch.

What do I need to do to get reasonable service and equipment?

Went to the Metro PCS in 14249 S Inglewood Ave, Hawthorne, CA 90250. The guy that attended me was drunk or high could not tell which one and he gave poor customer service. This guy is named Eddie when I asked for his manager she was not there at the moment. When I approached the guy he smelled like skunk but also like alcohol, this company should start doing drug tests so things like this will not happen. I go in expecting to receive good customer service and get help from a good employer not a guy that is not in full consent of working and attending customers. This need to be fixed and fire this person. I will not be going back to this location for the meantime and will be telling some people I know not to go to this location.

I went to the Metro PCS app try to apply for this tension it said everything went through but my phone still did not have service after turning my phone on and off over five to six times and call him back three to four times my service was still not on my phone I waited one entire day call back the next day and I still didn't have service on my phone at explained everything to The Operators that I didn't have the money to pay right now which was why I was doing this extension and I was told that there was nothing that could be done about it until I paid my bill this to me is false advertisement on the simple fact that you're offering an extension to people that can't pay their bill and then if it doesn't go through you tell us on the line that it is something that's an option and there's no guarantee but if you pay your bill we can give you your service back that's blatantly breaking the laws of the advertisement in this country and a lot of other things I would like to not get into right now and I feel that there is an injustice being done

I received a message from MetroPCS saying:
"Great news your special offer New Line/AAL $50 Instant Rebate has been applied. Thank you for choosing Metro by T-Mobile!"
English language used indicates the "Rebate has been applied" which is past tense, meaning it has been done. I checked account for [protected] and other phone I activated and after 6 days, no Rebate applied. I explained it to a few Customer Service Teps and they argued with me and lied saying the above text means a promotion was applied if I add a line to the account. I explained the text doesn't say or mean that anywhere. Instead of helping resolve this, the Reps argued and supervisor insulted me.
Representative Johnny 37537 and his subordinates made attempts to change the meaning of the simple English text and Johnny told me I am trying to take advantage of metr

I pay for monthly unlimited data. Unlimited means no limit. But every month a week or so before my bill is due to be paid. My internet starts buffering and lagging. But once my bill is paid that goes away for another three week. Then the problem. Starts over again. Been happening for last 3 months and it's getting old. I pay for a service and your company is blantently capping my data.

I might have to go back to Boost Mobile they don't cap data, they even let the phone work 2 days past phone bill due date. I'm tired of being a consumer, spending money and being told one thing and the company turns around and plays games. If I pay for unlimited data I shouldn't be lagging and buffering a week or so before my bill is due every month. For 3 weeks peak hours, weekends, holidays, storms. No issues it's not right I spoke to the survey people about this when they called and asked about my satisfaction. I explained to them and she just acted like she didn't understand what I was trying to say. And you out source your call centers? I could barely understand the woman over the phone.

Metro is offering free Amazon Prime with their service. The problem is, I never got the text to set it up. When I talked to customer service and got the link to set up the Amazon account it was temporarily unavailable. It has been temporarily unavailable every time I check, for weeks. The fact that they are with T Mobile, my former carrier, price, and Amazon Prime included is why I chose them. I suppose they think 2 out of 3 is okay.

We have been with metro for close to 12 years now... We have 2 phones on the $60 plans...in addition to our nearly $100 monthly bill, we use hotspot on our phones to watch movies and things... So that means we have to purchase additional data every month in order to do this... That can add up to another $60+ or more every month... Our plan now includes membership with amazon prime... Since I am an existing prime member, and have been for years, I have numerous services and programs connected to my account... My annual membership fees are due on the 10th of this month... So I contacted metro and requested that they make the adjustment to my existing account to reflect that metro is responsible for the annual dues and all other things about the account remain as they are... I was told to cancel my account, I explained the reason for wanting to just have to fees of membership adjusted and for everything else to remain as it has been... Their response was to state that I should pay my fees myself and then open a 2nd account... So. It is of thier opinion should pay double for it... Once annually and then again monthly through my phone payment... Now thats not the worst of metros problem...in addition to that... It has resently been robbing us of our hotspot data as well... We havent been able to access our hotspot on either of our phones... And when we contact metro, even their system states we have approx 40gbs of hotspot data available on each phone... But metro blocks our use of it... And when we speak to c.S. Rep... We are told that the system is messed up but they are fixing it... Yet they then state we have no data available... When only minutes before we had close to 80gbs between both phones available... That I must purchase additional data if I want to use my hotspot... Left with no resolution but to buy more... I had 6 more gbs added to each phone... But was too angry to enjoy a movie, I decided to wait to watch anything until today... Yet when I checked to see if they had fixed their issues and replaced my data back to the nearly 90 gbs now that should have been on our phones... Instead it states only 15 gbs (not 46) on each one and that half that data had been used over night... This is straight robbing us... There isnt any attempts to fix or resolve these issues...' if there is no effort to replace what has been taken... Then maybe the bbb can get them motivated... This is unacceptable on every level...

Customer Service agents are very illiterate and rude. They all need to be fired. They are very repetitive, and deliberately attempt to annoy customers. They will mess with your internet service on your phone, just so you can call in to complain, obviously they like to waste your time; and play with your hard earned money. They need a whole new group of people working for them, starting with the cell phone towers all the way to the customer call center reps.

I've been using metro PCS and my phones are so slow on the internet I have top-of-the-line phone and I get the $60 service which I don't know why they say unlimited when not every 2 days into my beginning my monthly cycle my inner I said I used up all my data on my that's crazy and the sad part about it is my granddaughter tries to do her homework and check it out of online and she can't even do that it's sad that they robbed us of things like that today I went to go get a replacement chip for $10 and they want to charge me for activation even though I was going to do it myself and the rude