MultiChoice Africa / DSTV
Reviews and Complaints

The incident started with me using the signal due to bad weather on the 20th of November 2021.During that time I could not watch the F1 qualification rounds. I then called your contact center to at least allow me to watch the Boks vs England match. It was sorted but with some channels not playing. I was told that I have poor signal strength.I was told to take the decoder to the nearest service center.

This morning I went to the nearest service center (Maponya mall) to my amazement it was closed...mind you it is the only one that most people depend on in Soweto.

I came back home and called your contact centre, the agent instructed me to reset to default factory setting which I did .From then on I had no signal on both the primary and secondary decoder.I could not go any further on the installation wizard.

I couldn't watch my favourite sports and channels for the rest of the day.I subscribed to the premium bouquet because I wanted to watch live sports.I am deeply disappointed by your service and the closure of the Maponya Mall service centre on Sundays.

Mr.M Mofokeng
ID [protected]

on the 17/11/2021, my DSTV connection was disconnected because they say I did monthly subscription premium reversal, to my surprise how can you do a EFT reversal . I called them for several times, sent proof of payments but still no positive outcome, what frustrates the most is that you have to repeat the same thing a thousand times every time you call.

I bought a decoder from DSTV in October 2021 online on their website https://getdstv.dstv.co.za/. The money was deducted from my Visa Account but the decoder never came. I have contacted them several times on email, twitter, Facebook and their online chat but nothing seems to work. recently they are not even replying to my mails. I have attached proof of order from DSTV website and the payment was deducted from my Debit card. The Help team at DSTV is aware of my issue but haven't resolved it as yet

We have been waiting for more than 45 minutes to get in my husband had an heart operation and can't be up that long . 6 lots of people came out an no one go in it not up

We have been here the previous day and nothing is still working

Dstv offered me 2 explorers decoders and I took them only 2 days to deliver, I received them mid august but till now their installer did not come but every time monthend they go to my bank and attempt to debit and leave me with bank charges, I emailed them several times complaining but still they do nothing I ended up telling them to come and fetch their decoders as they don't care about customers

I here want to complain about the unfair treatment that I received from the manager of Multichoice in Newcastle KZN, I went there to change back the ownership of my decoder A302167473 because it was changed to someone's name without my permission. His attitude toward me it was completely bad and no his position I don't think he has to treat me in such a way.

Been having problems with Xtraview for a month no. Advised to get installer to look at the problem. Installer advised that we must get a new xplorer. We did and the problem was never resolved.No one at DSTV could help. Installer came back in 3 separate occasions, nothing wrong with hardware. Have made more than 10 calls to the call center taht adds up. To more than 5 hours on the line with them. Still they not getting back to us, or resolving our issue. Now they telle they have other customers as well, after I have been struggling with them. Now for a month

Error E143 was displayed on the secondary and third decorder.
REF: [protected]

Calls have been made from 24th October and still not resolved.

We have send the decoders in, for testing. bring it back home, plug it in and it works for 2 hours and the E143 error is back.

We have contact two external technicians to check and rewire and they cant fixed it, the Error is still coming up. E143

We have call and called and someone is calling us back... but nothing.

new decoders needs to be given or a solution needs to be founds asap.

The service has been terrible.

Regarding your false advertisement on your websites were a premium subscription u get the following:
Catch up
Record programs
Pause live tv
And have access to movies
But now i understand thas a false statement because now i have to pay a R105, 00 to access what u say u provide if i am a premium subscription holder.
Strange how things change .
I would like to get this resolved as quickly as possible. Its a shame that a person don't be het what they pay for and still pay on top of a service to get serviced

I recently bought a new Explorer 3B decoder at PEP. After connecting it I found out that it doesn't record nor catch up "services not available in the country" I took it to the nearest branch in King williams town in the Eastern Cape and they told me that they have fixed it whereas they never did. I called the call center and they told me that the new decoders take 48hours to load information and programs so I should give it time. After 3 days of waiting I went back to the King williams town branch, they told me to leave it there for 2 hours and then fetch it. I came back after 3 hours and they told me that they have changed it with a new one. I took it home all to find out that it was also faulty, this new decoder looses signal every time I change a channel, I have to reboot it and then change channel. Please assist. I payed for a new decoder but I keep on getting faulty second hands. My contact number is [protected]

I was watching the LPGA last night (12 Nov) on channel 213 and was so frustrated as DSTV were advertising themselves (same ads over and over) every 5 minutes and breaking transmission. It got to a stage it was so annoying, that we turned the TV off. We are paying to watch Sports channel and not DSTV advertising themselves. We will definitely consider cancelling our subscription should DSTV continue in this manner.

I subscribed my DStv yanga not confam before expiring and the amout sent to me was paid and today being 10/11/2021. It has disconnected me .I will need it to be resolved. I have been subscriping for DStv yanga in nigeria and now I suddenly see DStv confam which I don't know how it got their .please resolve this for me.

last month I called the customer service querying my services being upgrade without my consent, I was told that it was a reward upgrade and they will downgrade my services to compact, when I made a call my services were already suspended because I had made no payment by then.

after my downgrade was done, they switched on my services with no payment done. Now I want to pay my due payment multi choice say I MUT PAY 965.

Is it my fault that they switched on my services without my consent.

I am not owing multi choice, I want to pay my normal R519 that I am aware of.

my contact number is [protected]
X.Mbili

On 8 October 2021 the self service portal via WhatsApp indicated that I need to pay R95 to have services reconnected which I paid but never got reconnected. Called on the 11 October customer service agent advised that the R95 that was paid was initially for extra subscription days as it was due to be switched off on the 30th. Agent than advised on that very same day the 11 October that if I pay R190 my services will be reconnected which I then paid on 24 October only to get a sms the next day advising that I need to pay R314.85 by 31 October to avoid disconnection I then called on the 28 October to clarify sms as u couldn't understand why I got the sms. Spoke to Mameli agent advised that the quote I got on 11 October was as of the 11 Oct til 31 Oct however the agent never advised me of a timeframe for the quote. I requested to speak to a manager and agent advised that she can arrange a call back as manager was not available to speak. I'm still awaiting a call back and currently my services was disconnected. I feel that my time is just being wasted by this company and would like to he compensated.

I have been a dstv subscriber for the last 20 years and never missed a payment. This month, my debit order did not go through even though there were funds in my account.

I contacted multichoice who advised that they will connect my service and double debit me, they connected the service but 5 days later suspended the service again.
It seems multichoice does not know what they are doing, their staff are not trained to manage customer complaints and queries.

I find it very disturbing that a double debit was to be done on the 20th november 2021, however now my service is suspended again!

Why should I be a loyal customer to multichoice?
Please reconnect my service if you want me to continue being a customer.

Good day

I am a business customer of Dstv for a number of years. I Wanted to add on more decoders to my account and also upgrade the package.
The consultants name is Kgomotso Mosito who was not helpful at all.

Instead he just hang quietly on the line.

My current package in total is around R3000, i was increasing because of upgrade new price would be around R6000 a month. Do the maths. Doesnt DSTV need more customers like me giving them double the business per month.

Month of October 2021 dating back September 2021. My reference number is [protected], I took a holiday package which from time to time I send WhatsApp messages even o a single day I have enjoyed the value of money with multichoice. The package 295, yesterday I got an sms to pay 595( can someone explain).

On a mothly basis 31 of each services my services gets terminated without any notifications which not so sure why( If I can get an explanation to that, )

I have been getting a raw deal with Multichoice, today I requested that my services gets switched, nothing was done, instead am being asked to add services. I don't need new services, am ok with the package I took.

My detals [protected]

I am continuously dealing with incompetent call centre agents, who cannot sort out my problem for the past 2 weeks. Each time they promise to call me back, and that never happens, leave alone making hold and hold and hold when I call the call centre. I requested to speak to a manager or supervisor, but no one responds or comes to the line.
I have a very good mind of cancelling my DSTV immediately because of the pathetic service and incompetent staff.

Richard van der Veen, ID [protected], customer [protected], card [protected]. Mail [protected]@gmail.com

I phoned several times over a period of three months, to get my problems resolved, but after lots of promises and more promises that I would be phoned back, nothing happened, and/or the phone has been dropped on me after 15 to 20 minutes wait.

It seems that nobody gets my details linked to my packet (now dstv streaming) which makes my TV load most of the time I want to watch.

Did a speedtest, live chat, Wattsapp, phoned several nr... with no result. It is discusting to me how pore your employees are informed, some where fantastic and told exactly where the problem was, but still without result because what they explained wasn't followed up.

I have been phoned buy a lady about selling me a decoder including instalation for R 899, which I consider in the hope my problem will be solved, but she never phoned back.

So a very unhappy customer

On 18 September 2021 I ordered 2 decoders on the DSTV website, an explora ultra for R1999 and an explora 3b for R999. R2998 went of my credit card immediately but I received no sales order number. Initially mydstv account said the orders were placed. When I did not receive them and checked on my online dstv account again it said I had no ourstanding orders. Numerous calls and emails and online chats with various helpdesk agents. All said they would escalate query, one said it was escalated to second line, one said technical department had sorted matter out and decoders were now at couriers. They did not say which couriers or supply me with a number to track with the couriers. No couriers ever called although helpdesk claimed couriers tried to deliver. I suspect fraud on DSTV website.