MyPrepaidCenter.com
Reviews and Complaints

I have an Profile, am trying to add my final 2 rebate cards from purchasing tires and the website will not allow me to add. The number on the back of the cards is automated and when I enter the card numbers they say they cannot process. This is ridiculous and I do not want to be out the 140.00 because of this. How is the consumer ever supposed to get anything resolved if the website cannot help nor the phone number provided

I have 2 $100 Visa gift cards that I am trying to activate and neither of them are recognized by myprepaidcenter.com. I've tried a dozen times per card on the website and by phone and got nothing other than extremely mad. I need my cards activated so I can use them. I either want them activated or different cards to use and I want them as soon as possible. Please contact me [protected] or [protected]@gmail.com.

I'm not going to enter the card numbers in this message so someone better be contacting me to get this resolved.

Today I called regarding my gift card that I ordered Nov. 18th. I paid for express processing (3 Days). Today I called and I was told it would be 4-6 weeks. This is the same answer I got a couple months ago with another gift card I ordered. I paid the express processing to have the card for Christmas.

In speaking with a manager Alex 00845 all he said he could do is open an investigation. He could not determine when my card would be processed.

I am very disappoint in this companies services and will be contacting my company to let them know my displeasure with myprepaidcenter (Hawk, Blackhawk, etc., )

Very disappointed.

Same as everybody else here, I'm unable to register my card and there is no physical person to talk to. The websites is a joke going back and forth between pages and none of them can help me. I spent a lot of money getting this rebate and I feel like this is a complete scam.

Update, I tired reaching out to there parent company Hawk incentives though Facebook. There contact phone number is disconnected. I tried private message so far no reply.

Almost two years ago my wife received a Visa MyPrepaidCenter gift card for $180 as a bonus from her company. The expiration date on the card was a few months later, but the card has "Funds Do Not Expire" printed in big bold letters on the card, so we were not worried. Their website https://myprepaidcenter.com/site/visa-scrip/standard/faqs#A7

clearly says: "Does the card expire?
Yes, the card will expire after midnight EST on the last day of the month of the valid thru date printed on the front of the card. However, the funds do not expire. You may request the remaining funds after the card expires by calling Customer Service. Fees and restrictions may apply."

We called the customer support number (877-610-1075) as instructed.

They said they would send us a new card. They never did. We called again a few months later. They said they would send a new card. This time I verified the address they were sending the new card to. The address was correct. We waited several months. The replacement card never came. I called a third time. We still have not receive a replacement card.

I'm not sure if the company is completely incompetent or if it is a complete scam.

This company has essentially stolen $180 from us. Completely unacceptable.

Received $100 PrePaid Visa Debit card from Direct Energy 11/29/2019. Unable to activate card via website or phone number after multiple attempts. The message stated that they are unable to process the information. The customer service number simply repeats the information without any way to contact anyone for resolution. The website supposedly allows card activation via the card number without a login, this does not work. I tried to create an account, but it would not create the account due to not recognizing the care number. I suspect this is a fraudulent program, as there are numerous similar complaints online.
The card number is [protected].
My contact info is: [protected]@gmail.com

Have a $70 card from a recent tire purchase from Tirebuyer.com. Tried multiple times online and over the phone to activate the card. Website has no email or phone number for customer support. The phone number on the card is just a number to register the card, no prompts to talk to customer service. Just looking for some help getting the card activated

I recieved my rebate card for buying set of tires from Discount Tire. I have tried for 2 hours to get this card activated online with no success. The toll free phone number on the back of the card does not allow me to talk with someone.

I tried to call Dsicount Tire back but they tell me I must deal with you.

I can also see many other complaints about this same issue.

I need someone to contact me to help activate this card asap please.
Thank you

Gary Barnes

I received a rebate card for purchasing new tires and misplaced the card. I recently moved some furniture and it fell out from behind a dresser. The card is expired, however it was never used and has the original balance. When trying to contact support for a replacement card there is no way to talk to anyone.
If someone could contact me that would be great.

Thanks,
Dale

11/29/19 I received a $50 rebate from Smith & Wesson via a prepaid Mastercard.

I've tried several times a few days ago and again today to activate via the website myprepaidcenter.com and via phone 888-371-2109 and receive the message that the card number is invalid.

I would like a new card or have someone help me activate this one.

Thank you.
Shelley

I received a 50.00 rebate MasterCard. I tried multiple times to activate the card at my rebatecenter.com with no success. All attempts to activate it online fail with the following. We cannot process your request at this time. Please try again.

You call the number on the back of the card and enter all the information the automated system will say that information does not match our records them loops and asks you again. Over and over. The only way to contact myprepaidcenter.com is via us mail. No phone number or email. So frustrating.

Two cards ($50 and $100) were stated as shipped but never received. Without the information on the cards I received I cannot contact customer service as their system doesn't let you proceed without the card details.

For a separate request for a $100 and $50 card, both were received but fail to activate despite mutiple attempts. Again the customer support number fails because it too does not recognize the card numbers.

Really their customer service is flawed if you cannot contact a representative directly without entering the details of a credit card you don't have or their system fails to recognize.

This is a workplace reward on which I am taxed but have no ability to recuperate. Truly awful service.

I have tried repeatedly to register these two cards online and neither number is recognized. When I call the automated phone line, the numbers are not recognized there, either.

There is no way to talk to a human, and no option for the issue I'm having. There is nowhere to resolve this. I'm really annoyed and furious that I'm out of $150.

I spent over $1k for these tires and deserve this rebate.

Their phone number for assistance will not let you talk to anybody without first entering the card number. If you are having a problem or need to report a lost or stolen card you cannot talk to anyone without first entering the card number you probably do not have memorizes.
There is no option to speak to a real person in the event you do not have the card number available.

October 30 2019

I received a Visa prepaid card after purchasing ACUVUE products, tried to activate it on the My Prepaid Center site several times and it did not work.

I dialed the phone number on the back of the card, followed all the instructions and gave all the requested answers and the call was always finished both French and English with the automated voice that told me we are experiencing technical difficulties.

My request: activate my 20$ visa prepaid card

When I try to activate the card via website, it tells me to call the number on the back of the card. When I call 1-888-371-2109, it hangs up after taking all of my information.

This is the most frustrating process ever. I got the card as a show of good faith from IDT Energy after some similar experience trying to reach them. Now I don't want to deal with them or this Prepaid Card thing.

There's $25 on the card from what i remember. There's no way for me to check the balance, nor activate the card. It' beyond frustrating, especially when I was counting on this money.

10/26/2019 received Dunlop rebate card $20 (VISA) - the card will not activate at web site or will not activate on telephone. I have tried this multiple times. Just received card in mail 10/25/2019
VISA ending 5007 in name of Richard Beals

Please kindly assist or correct on your end. There is no other phone # to call except 877-610-0175 which is on letter and card. Thank you

email: [protected]@outlook.com

Regards, Richard Beals

I received this pre-paid MasterCard and tried to find out what retailers accept the card on their website and there was no option for "Card Features", so I called the Customer Service line and they were rude and unhelpful. They said they would email me a list of vendors, which I have never received. Also, it took almost a month to receive this worthless card...I will inform my employer of these issues. Hopefully they will not use this service in the future.

Case #1633636
- An incomplete charge of $93.61 by Home Depot was cancelled on 10/2/19. Confirmed with Home Depot that it was never completed and cancelled on that day.
- I was initially told that posting back to the card would take 3-5 business days.
- Called 10/10/19 since funds were not returned to the card - was told it was 8 days and the credit should be posted by the end of the day.
- Called on 10/16 to inform myprepaidcenter.com that the funds for the card still was not credited.
- I was told to wait until 30 days, no reason provided, and and that they can not escalate until 30 days. I asked why it could not be escalated at this time as 14 days to hold a person's electronic funds seems longer than normal already. Request to escalate was denied as the internal process is to wait until 30 days before it can be escalated.
I would like the all funds returned to my card immediately so that it can be used for a pending purchase which is now waiting.

i had a card that expired but on the website it said that i can get another one, however when i try to call for one i can't put my card info.
some info:
- my card is a non refillable master card
-it expired in 08/19 however i tried multiple times to contact customer service but the automated messages never proceeded after entering the card information
- all i am asking for is another card