Rooms To Go
Reviews and Complaints

I purchased a living room set & chest on 3/31/18. I did not receive the chest until 5/12/18 It took them 4 different deliveries to receive the correct chest. The chest only comes in 2 different colors and for some strange reason they were unable to get the delivery correct. You would think if the first color was wrong then send the the only other color that it comes in. unfortunately that did not happen. Instead they delivered the same color chest 3 times. Then to top it all off on the 4th delivery they gave me a delivery date of 5/26/18 & If I wanted the chest sooner the delivery window would be from 7am to 10pm Unacceptable and poor customer service with no consideration of my time. I was planning on purchasing more furniture for my home from rooms to go but after this experience I will purchase from another store.

I bought a Cindy Crawford couch last November and it has already fallen apart, the
wooden piece at the bottom of the sofa has split in half through no fault of my own.
It has no support brace and no I have a block of wood holding it up to support the
middle of the couch. I paid good money and it only last not even a year. The cushions are of poor quality and do not stay firm. This furniture is the worst that
I have ever purchased. I called Rooms to Go and they said they could not do anything about it. Why sell such bad furniture. I feel I should get another couch in place. What I am to do?

At least I see I'm not alone.

Same Story Damaged, incomplete, poor quality, poor manufacturing, worst Quality Control . I called the customer service line, "customer service"( we'll use that term loosely ).same runaround. once they got your money you are at their mercy. delivery on their terms. customers sit and wait. ask for a supervisor and get the same disrespectful treatment . no call backs as promised, no answers to emails .Ask for the supervisor's supervisor, just more of the same. For my troubles I'm offered a $50 certificate to a store that I will never do business again. I rate you ZERO STARS

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The guys that delivered my furniture to day, was terrible! They quickly left when i asked to help me to put mattress on my bed, N left fingers prints on the headboard of my bed, my bedroom set is white, I called the company n complained n cried, seriously. I'm frustrated...n still upset, I paid a lot for this delerery, and was told that these guys would be nice and courteous, that not at all what I received and now I still has to wait 2 more weeks for someone to come out and try to get these finger prints off my headboard, I tried soap n water and that didn't work, I'm soooo frustrated..

My name is Janet Boyd and I purchased a living room set and rug from rooms to go in Gulfport Mississippi. When I receive the furniture upon delivery I told the people that this was the wrong set, wrong material, this is not what I was shown in the store which at that time they did not have the exact set in the store for me to inspect. It took three weeks for me to try to get a hold of someone so I could change out the living room set for something that was actually in the store and I could see and feel. I purchased a larger dollar amount on the new set. After receiving my first bill I noticed that I was being charged for almost 2 sets of furniture. It took six months to try to correct this billing error and I am still over charged $254 for delivery fees and furniture treatment that I didn't want to begin with! Six months, six months it took and it's still not right . You're store will turn around and say all the exact same furniture that they picked up from me just someone else and charge them another treatment fee, and why am I being charged for three delivery fees. They came to my house twice and as I said the first set was wrong, there is a six month history on my account Between your stores and synchrony bank I'm trying to correct this problem. I want to pay this off but I won't back $254 off my bill…

Never had an experience like this.
We bought a sofa for $1500 in the Cypress-TX store, that was delivered today for the upper floor of our house and as they couldn't take it upstairs, while my wife was talking with the RUDE people from the store over the phone, the delivery guys took the sofa with them without our consent..!
Then the store people informed that they will only return 80% of the value minus shipping costs...
We'll definitively will not stop until getting the 100% of the money back that not only the approach but the manners are unconceivable.

On 4/16, I had a delivery for living room furniture and bedroom furniture. Once the delivery men got there, you could tell they didn't want to be bothered. He was extremely rude and talked to the other delivery guy in a very disrespectful manner. Once completed, he stated I received a lot of furniture and he hopes that he is not the one that will be delivering my next order. So once they finished the delivery, I received a call from Rooms to go asking about the delivery service in which I told them of this complaint and how on top of them being rude they scratched up my walls along the way. They stated they would log the complaint and call me back but I have yet to receive anything back from them. This is a brand new house and all along the steps has scratch marks. And to top it off, one of the pieces was not delivered but its showing as delivered on their end. So now they have to investigate and figure out what happened but by judging from the reviews this might be a loss and that is going to infuriate me. This has not been a pleasurable experience and I expect more when you spend over $5k in one trip.

This is the third time I have bought from your store in San Antonio at UTSA and I-10 I was suppose to have a delivery today I still have the recording stating the deliver would be between 1 and 5 well here it is 5:30 no one here and so I call to see where is the furniture the delivery girl Mary state no it is a all day delivery and hung up on me then I called back ask for the Manager what ever his name is he was ugly rude and offensive he argued with me stating the same as what rude Mary said so is this how you treat your customers I told him I wanted my money back he says all I will get back is 80% which is unbelievable but trust I will let every one in Port Aransas and Rockport Texas know how you treated me and to ask them not to trade with you. I am a Hurricane Harvey person and I have been through a lot and for your people to do me this way and most all talk down to me.. in frame they did how dare them I am the customer and I had a right to be upset I have sat here all day and to tell me your people can deliver between 7 and 10 pm at night what kind of company are you to treat customers like this.. I will take this complaint to the Better Business and to the Attorney General of consumer affairs all I can say shame on ROOMS TO GO
Donna Gott
7019 Oak Drive
San Antonio Tx 78256
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I have had my couch sectional for less than a year and the support beam cracked in half. Rooms to go sent out a technician to attempt to repair it but stated he could not and that he was sure we would be getting a replacement. CSR never calls us so we finally call them and they said it was "normal wear and tear" and that there is nothing they could do for us. Did I mention we purchased the warranty? Rooms to Go is a terrible company. This sectional cost us $700 and they refuse to fix their mistakes. DO NOT BUY FROM ROOMS TO GO!

Purchased Bedroom set on 3/19/2017 which is barely out of warranty. One of the side boards started cracking about 3-4 months and to be totally honest I only started paying attention to it a couple of weeks ago.
I called Customer Service today and all I go it is 28 out of warranty, so nothing can be done at all. Wow ... product pretty much barely lasts a year. That is not good at all.
I know it is a year passed (not even 13 months), but somehow company maybe should stay behind their products
That pretty much tells me what review I will leave and probably never ever shop in that store (we do have other furniture from RTG)
I am attaching invoice and photo

A sofa and double seating chair with ottoman. I purchased these three pieces 11/2 yr ago. The sofa and chair sink while sitting causing a tremendous amount of back and leg pain. The arm rest no longer contain cushion. Your arm also sinks hitting the wood. After paying over $1000.00 for these two pieces of furniture and 1 1/2 yr later I paid the store in altamonte springs fl visit, complained, they contacted the service department. There advise to me was to call an upholstery store to get it repaired at my cost. The worst product ever! I had lumber surgery and this situation has comprosed my health further. It is my believe that a law suite seems like the best option. They can not continue to sell garbage for furniture promoting quality furniture. Shame on them. My advice to anyone reading this post is not to shop at any rooms to go.

I purchased a sofa three years ago and the so called leather is peeling. I was told that I could get $600.00 put on another sofa. The sofa cost over $2, 000.00 I am telling everyone I know to do not buy from Rooms to Go.
ticket #61645 I received this sweet text saying sorry from Cierra #49764
#49443 this has been going on for months I have bought form you before but I will never again, dates 1/5/18-3/12/18.
Mrs. Gerri Irving

My wife was approved with Acceptance now.
When she went back in to sign her papers the manager Antonia at the Rooms To Go on Siegen Lane in Baton Rouge LA refused to give her service. We are submitting this complaint because we were trying to provided our one year old daughter with a bedroom set that we were approved for BUT
simply was refused service from Antonia the manager there. That was unprofessional. And in the end my daughter has no bedroom set.

Furniture, months old, like the furniture is 5 plus years old
Call them, the sent out tech, he examined furniture, tighten, some bolts, pointed out to tech seats on couch and love seat leaning to side, also recliner is on the floor when you try to recline, he tried to adjust the chair, all the furniture is getting worst, I don't feel new furniture should feel this way,
Hope something can be done,

Rooms To Go failed to deliver a orthopedic mattress that I need for my bad back. Their delivery driver and passenger drove in front of my house and did not bother to make a delivery attempt. Both men inside the delivery truck were too lazy to get off the Rooms To Go delivery truck and ring my doorbell. I was observing them from my home's front window. Terrible service, incompetent and laziness on behalf of Rooms To Go. Rooms To Go customer service did not provide me with an acceptable solution. Avoid Rooms To Go unless you want to pay for something you won't receive. I will never buy from them again.

After waiting more than 11 hours for delivery of furniture to my new condo I called to see if I was actually EVER going to get delivery and then after ALL day they can tell me exactly where the truck was and that I was the last delivery of the day. They couldn't tell me that 11 hours ago? I have another delivery supposed to come may 12th. That will be cancelled and I'm going to Ashley Furniture. No one else can be as bad as Rooms To Go!

I really do not know why I am submitting a complaint and not just getting a full refund. The only reason I am not is because I really like the furniture that I purchased. On March 10, 2018 I went to the Rooms To Go store in Augusta, Ga. I really enjoyed my experience in the store. I was assisted by Reginald the week before the purchase date to look at the products I wanted to buy. On the 10th I went back to get my purchases. I paid over $208 on delivery and set up fees for my two separate orders. One order was for a living room package and the other order was for bunk beds. I was told that I couldn't set up a delivery date until the keys to my newly purchased house were in my hands. I called today. I was told that when I called to set up delivery it would only be a couple of days until the furniture would be delivered. So today I was told that my furniture would not be delivered until March 28th. Again, I'm just a school teacher that just purchased a house and trying to get furniture in my house and a bed for my kids to sleep in.

Our experience at the Asheville store was great. Our sales associate Tom was easy to work with. He was very friendly and accommodating. We were told delivery on March 14th between 11:00a & 3:00p. We made special arrangements to be home and removed all of our furniture. By 3:30p I called customer service. the lady was very kind and apologetic. She informed me that our delivery was rescheduled for Sunday March18th between 11:00a - 3:00p. So now I have to be home instead at my church. If I had not called we would be waiting & waiting. This is totally unacceptable regarding delivery and very disappointing. Order #[protected]

I bought a electric reclining leather sofa and loveseat. I waited 2 weeks to get it delivered, on delivery I waited 4 hours. My sofa had a 10" cut on back and edge of back cushion had rubbed spot on it. The loveseat was dropped twice and ripped bottom corner. Of course both pieces had to be reordered, so I have another 2 week wait and on day if delivery another 4 hour window. They had my glass storm door opened with spring catch locked. They left door open as they set up furniture and wind caught it pulled it back which bent bracket hinge and broke screws off. When door blew back it hit pot which broke top off base and piece that inserted in base broke and the whole side was cracked. I was told I would be contacted regarding my personal property within 2 days and haven't heard nothing. I also requested for inconvenience a designated time for delivery so u don't have to waste a half day waiting and was told no exceptions could be made but could call an hour before. No one had contacted me to apologize for the problems or try to compensate me or make this right and very upset and disappointed with lack of customer service.

I bought three pieces furniture and also a Force field protection plan that was supposed to prevent stains and provide clean service if a stain occur for three years. Now I was told that Im not covered because of the date of purchase and because it has to be a food stain. I always buy in Rooms to Go because of the quality of the furniture and the excellent customer service but today I was very disappointed because I spend $2, 419.49 on these furniture with protection to prevent this situation that was not supposed to happened especially with micro fiber fabrics. It never happened before I hope you can help me because in PR I got nothing! I already send pictures and documentation. Att. Wanda Villafane
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