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Sears Complaints 2950

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5:18 pm EDT
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We purchased a washer, dryer and a Refrigerator freezer all Kenmore Elite series. We purchased the 3 year warranty and scheduled the routine maintenance as we were instructed. And we were pretty satisfied for the past three years. HOWEVER now that the warranty has expired on all three we are experiencing nothing but problems. First the biggest issue the...

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1:28 pm EDT
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Sears customer satisfaction/product quality

My Dad 87y and I went to Sear to buy a Dinning Table Set Farmhouse Collection, 3 weeks later the edges of the dinning table are falling (the wood is crack, and fall in small cake-like shape slices) We contact Sears customer service and I spoke with Patrick and explain the concerns and he transfer me with the office assistant of the store manager and I also explain the situation, she transfer me with Hassan Hines the furniture department manager who after ansewering the phone and I told him who I was, put me on hold for a period of time and then send an employee to tell me that he was busy and cant answer my call. This employee tranfer me then with the Human Resorses Mangager Mrs. Mary Ann and after I complaint about the furniture manager she did not address the issue about Furniture manager actions, then I had to explain again my situation with the dinning set, I explain that I went to the store and pick up the furniture because It came in a box and it was easy to carry in a regular car, and I explain that I have to paid sombody 25.00 to assamble . She say that she only have to options for me as per store manager, either unasamble myself bring it back to the store and she give me a new one, or she wave the delivery fee and send some one to bring it to me without instalation so I have to paid again 25.00 to instal the new one again.
I went to sear because of all the advertising of Great Customer Service, and PRODUCT QUALITY, this is not my case, the worst management custumer service ever, and they have no way to satisfy the customers needs. We buy things according with our budget in the stores that we expect with quality for your price, and the must the way they treat their customers.
THis is the first time I am complaing about something, but I think the way that the treat me and my father deserve it. I hope you has a Corporate take action with this Manager Hassan Hines, all the customers issues should be treated with the same priority, because every person buys according to their need and money in their pocket.
Thank You
Migdalia Torres

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;/;
Alabama, US
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Sep 19, 2010 9:49 am EDT

Ncr number hey will take care of it [protected]

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10:17 am EDT
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Sears lack of customer service

I have an lg refrigerator that has been continually making ice since 8/10/10, I called in for service right away with your company as I paid for a service contract when initially purchased. Not only has it taken over 2 weeks to receive service with each re-scheduling I have spoken to serveral representatives most of which were courteous to me. The last person I spoke to not only cut me off when I was speaking but hung up on me as well. She informed me the contractor would be a half hour later to arrive, I informed her that i'd been waiting for over two weeks and how ridiculous this is, she said some have been waiting over 30 days, and I went to ask for a supervisor or the corporate address, she told me have a nice day and hung up. When calling back the [protected] to speak with a supervisor, I thought I wasn't going to be able to the response the next rep I spoke to but I finally spoke to a supervisor named teresa, she was apologetic and said a form would be put in this reps file.

It would seem paying for a service contract upfront means you shouldn't have to wait this long and you would get decent contractors and reps to handle your business calls.

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1:14 am EDT
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Sears service

i have had terrible service i called sears about a battery 3 times the 1st time they hung up the 2nd time it just kept ringing the 3rd time a japanese man answered and i told him i wanted a 1982 lowrider diehard battery the guy said yes we have those then he said there was a 2 year a 3 year and a 5 year battery then me and my dad went there and they say that there was none in stock then the guy randy torres said we dont have any but we can only bring one in from another store at 600 only no earlier

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5:06 pm EDT
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I pay most time on line or at store if possible. But the store is 35 miles from me. Several times I have tried to do automated phone payment and it tells me it cannot help me after I give my routing number three times two different ways. When I reach a rep.they take the last 4 digits of the rounting number and check number goes though. Today I made a...

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10:20 pm EDT
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Sears mattress warranty

I purchased a cal king mattress from Sears. Within 4 months it was sagging and lumpy. After many many hours of being transferred to different people, which I have every name they said they would replace the mattress. We again had to travel over 2 hours to the store pick out another mattress and wait for months to receive it which of course we had to travel again 2 hours one way to pick it up. Imagine our surprise the second mattress was worse than the 1st. My husband sinks in and I am on a lump. It has been over a year with no replies from Sears we keep getting the run around. This mattress has a 10 year warranty. I do have all the paper work and names.

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Update by mothermoon
May 31, 2011 12:44 am EDT

Well I received another call from a different Sears represenative guess what after months of taking pictures, lack of sleep, stress etc they will not honor the warranty imagine. I will be getting a lawyer. I can't believe that Sears treats their customers like this. My time is worth something. I have had 3 different people taking care of this with different stories ie: please take this picture then there isn't enough pictures so please take more, we had to take the whole bed apart to take pictures of the frame etc. The mattress sinks over 2 inchs without any one on it, springs sticking in your back or where ever you might be :( A warranty is a warranty that Sears does not honor.

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Vicky Heeger
US
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May 15, 2017 4:35 pm EDT

This company's warranty department sucks! Have had same problem with an expensive mattress I purchased 3 years ago. Still no resolution. I have told everyone I know NOT to purchase a mattress from Sears, and I will not be purchasing from them ever again!

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novasolineused
US
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May 12, 2017 11:16 am EDT

Sears is a joke and they wonder why they are going out of business! I have been given the run around by sears in Knoxville i was told i had a 120 day warranty on a MATTRESS was given this information by 2 separate sales people. We went back several times before making our purchase. I called do to comfort issues after buying a split king. ( once sold and commission collected, you deal with a call center and talk to someone at best with broken English) The store after calling 4 hours and no one answering for 2 days finally reaching someone in appliances gave me the warranty number to call. the girl said I had 60 days I disagreed and told her what i was told by the store. after looking it up came back and proceeded to take my case and then got to the item number to replace it. I was told by the store they would handle it to come in once i got a case number, call center said I had to have that number already and I was fine and had time to go find a bed and call back. i drove an hour and half to the store found the bed i wanted to exchange and called back with the number. all knowing i would have to pay 15% restocking fee. They told me at this time that I could only exchange half the bed since it was a 2 mattresses even tho it was considered a split king which makes a king bed they way it is sold as a king. I escalated it to a mgr at the call center, who would have someone call me back because it was approved but their computers wouldn't allow them to exchange both so they had to have help in that area, talked to the store mgr on duty who called up to the mattress dept and they said, yes the exchange works for both it is a king bed. we had to wait for the call center to call back. 8 am Saturday morning i get a call and the lady says, sorry the warranty is only for 60 days even tho the sales people said 120 it is what it is. good bye. so we called the store mgr who said, I'll take care of it it is 120 and directed us to call the call center back and give them the case number and if they couldn't figure it out call her back and she would do it. called the call center back and they put us on hold one hour and i guess thats all you can hold for the cal was disconnected. so... called the store mgr back, we were back to they could only exchange one side. she took care of it by forwarding my call to the inshore mattress mgr. who took the info and phone curtsey left little to be desired she had no interest but would call and figure it out. she said there should be a 120 day warranty and they should exchange both sides it is a king mattress, just split to make a king. she was going to escalate it from her end. We never heard back a week, then they tell us that they called our home number but no one answered i have a phone that keeps numbers of who called sears never called. So we call the store mgr back and we ask who can help and the circle of people who i have names and times records of calling and the sales people we worked with names and time logs and records and why we were lied to about the warranty she says you weren't lied to. Amazing she wasn't there when we bought the beds I guess she is clairvoyant. I will say, I have proof from and records of someone I know that bought a bed from sears and the store handled in house their return of a split king and right at 120 days. this seems to pick and choose, discrimination in my opinion, don't buy a bed from sears unless you want to hire an attorney to do the leg work. WE are now back to 60 day warranty and from what they say you can't estate it any further they are the end all be all and final say at sears. Nice to hear that from someone you can't understand because they speak broken English. From our experience you get the run around from Dept.to Dept at call centers where you talk to someone with half broken english. I will continue to post on message boards, social media, union boards with members of over 3000 people to let them know how sears is and never will be the sears where customers are priority. I will be in contact with news media's and every outlet i can find. i have been lied to from the sales to call centers to the Mgr's at the store itself. what a joke! BUYERS BEWARE! they are out for commission which, side note that is what the sales guy was worried about he even said, i'm gonna take the commission and if so and so say's anything i guess i will give hims some money. also, i paid extra for a Saturday delivery and they never showed up they came out days later and never credited me back for the weekend delivery fee.

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ProudVet66
US
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Nov 12, 2015 2:39 pm EST

Sears warranty department is still just as bad. My wife and I purchased a Sealy Ti2 king mattress set in Jan. 2014, which began to breakdown by the fall. We filed our initial complaint in November/December time frame and was told that we would receive a call within 72 hours and that an email would be sent with instructions on photographing instructions. After a week and no phone call or email, we once again contacted the warranty department and was told that no claim number was generated on our claim so the claim had to be filed again. We took the required pictures and attempted to email them to Sears warranty dept. however we live in a very rural area and our internet is not that great so we were unable to successfully email digital images. We contacted Sears again and were given a physical address to mail the photos to, which we mailed the photos on a CD along with copies of sales receipts and warranty information. Several weeks later we were contacted by Serta (not Sealy) and told that we had sent this package to them. Call Sears again, get another address and resubmit yet another package, and now since everything has gotten so confused they decide to close this claim and open a new claim. Once again several weeks pass, no word so my wife calls Sears to inquire as to a status and is told that "we do not accept pictures on CD, you need to send hard copies". Mailed that package and called Sears approximately 3-4 weeks later. Sears rep now states that there is no note in the system about photos being received, my wife asked the rep if it were possible to check for them to which she was placed on hold. The rep came back on line a few minutes later and told my wife "Ma'am there are tons of pictures back there, there is no way I can go through them and attempt to locate them. At this point I decided to get the BBB involved. Filed BBB complaint and about 4 weeks later got a response from one of Sears Regulatory Specialist stating that after reviewing my case/complaint I have a valid warranty return, she would allow an exchange or upgrade (me paying the difference in cost, which is no problem to me). Her response included for me to contact the warranty department, which I did and they could no longer access my claim. I then called the Regulatory specialist's direct number and got voicemail, left my information and requested a return call (which I did not get then or any since). I also sent an email to her directly which she did answer, stating that she would be handling my claim. We discussed (over multiple emails and days) questions/concerns I had and I had informed her that I would need to visit an actual Sears store to determine what mattress I wanted to exchange for. My wife and I drove (100 miles each way) and selected a mattress. I have made numerous attempts over the last week to contact the Regulatory specialist via phone and email, and now can not get a response/reply. My wife just got off of the phone with Sears Holding Corp. in Hoffman Estates and initially was transferred back to the warranty dept. (same warranty dept. that can not access the claim), on the second attempt was told that the particular Regulatory specialist we have been dealing with is the highest person in that department and that there is no one else that she could tell us to talk to.

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9:08 am EDT
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Sears retirement

I worked for Sears for over 13 years. I am now 55 years old. I contacted Sears about my retirement that I was promised back when I was hired by sears. I was guarenteed a retirement when I reach 55 years old and have the amount of employment required to retire with. After calling Human Resources. They informed me that they have no record of my employment with Sears and Roebuck and Company. I worked part-time and full time for sears in Burlington, Massachusetts. I was in the automotive store doing mechanic work. I also worked for sears in other divisions. All together, I have 13 years of working for the company. After calling with them. They lost any record of me and I have no recourse to find my records. My last emoployment with Sears was back in 1996. I had to wait until I was 55 to apply for retirement with the company. They lied and they also lost my 401K I had with the comapny.

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oldpaths
Elkton, US
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Aug 23, 2010 10:29 am EDT

they did the same thing to my late wifes uncle.it came close to his retirement, like within a few months and fired him and he couldnt get his retirement.H e was a good man who worked hard and was faithful to his employer.that was probly 25-30 years ago and he has passed away now but it is still a sore spot to me.I refuse to do any business with sears.

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Me againt you
Tempe, US
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Aug 23, 2010 9:24 am EDT

Get your Income Tax Records from the Federal Government to prove your case. Find old paycheck stubs that will state your contributions. Contact Allstate Life Insurance and see if your account was transferred to them.

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3:07 pm EDT
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Sears false advertising

I order a futon from sears' web site. the ad stated " futon with 8 inch mattress " $49.99. It seemed to good to be true, a futon with mattress for less than $100. when the package arrived at my door, to my surprise, it was only the arms for a futon. so got online and chatted with customer service, who apologized for the false advertising (said she would tell those in chrge of web site to change the way ad worded), and she told me all I had to do was take the item to the nearest sears locationfor a full refund. I actually don't have a credit, and a friend of mine was nice enough to buy the futon for me with his american express card. so I had to bring him to sears to do the exchange. I explained the situation to the cashier and she began the paper work to give me my refund. then I realized they were not going to give me my shipping costs, which brought the total to$63.88. I complained that I shouldn't pay shipping for something I didn't want. so they got the manager who decided to call sears.com to which he told me that I need to take the package home and sears.com would have UPS pick it up and then my friends credit card would be refunded, oh yeah and UPS would call the day before they pick it up. what a joke... I waited over two weeks and no call. so I got back online with sears' complaint department who now informed me that I have to mail back the package myself. so I got on the phone with sears explained my situation and when they found out I wasn't the owner of the credit card they wouldn't even talk with me. they said that my friend would have to call and waist his time(which he already did going to sears on a wild goose chase to try to return the item). so instead I gave up. what I really hate about sears is that they lied to me over and over: 1.) the ad on the website lied (futon w/ 8 in. mattress it even showed a picture) they finally changed their ad 5 months later. 2. ) just bring it to your nearest sears for a full refund ... lie 3.) all you have to do is take it back home and UPS will call you and pick it up... lied right to my face. I've shopped at sears for a long time but never again and not Kmart either since they essientially one company.

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Jared Simmons
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Mar 29, 2008 12:50 pm EDT

I order tires on 2/16/08, and paid a deposit of 337.00. Now that the tires are in, Sear is telling me the cost of each tire will be 225.00 not the price quoted and advertise.

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ConnieLD
Pekin, US
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Dec 01, 2009 3:10 pm EST

I spent time on the phone and then in the store with a nice employee regarding the purchase of a new washer and dryer. She told me that they had the price matching, (that we saw on TV re: blue crew") and assured me that I could get the same deal they were advertising at Home Depot plus 10% off of the difference in price. We wanted to keep our business in our community, so we decided to buy from Sears instead. I got all of the details worked out with her...she gave me her cell number to call when my husband got off work, and made a special trip into the store after she'd already clocked out, and she got everything ready to go...only to have an assistant manager override the "deal" and say that they couldn't price match on the washer/dryer because "it was too big of a difference and they'd take too big of a "hit" on the items...We argued that it was false advertising and they wouldn't budge. The manager who gave them those instructions was "unavailable out to lunch"...I was so mad that the employee missed out on the sale that she'd work so hard for...and "management" had NOT told her that this "new policy" was in effect. TOTAL disappointment. Even if they could have made it right later...too bad...we gave our business to Home Depot...and we will NOT be going back to support Sears...EVER

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CAStierna
Ham Lake, US
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Dec 14, 2009 9:07 pm EST

Sears put an ad out in the Mpls. Star Tribune that advertised a 5 piece quilt set for $19.99.
We went to 2 different Sears locations.
We were informed at both locations that they never received the items.
I have a raincheck.
How do I redeem it and get the product?

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10:10 pm EDT
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Sears Horrible Customer Service with Case Manager and Case Manager's Supervisor

I am extremely upset with Sears Customer Care Department. I have had appointments to have my ice maker repaired now 6 times since September 4, 2009. There have been various "fixes" applied but nothing completely resolves the issue. The ice will not always come off the plate like it's supposed to and it gets stuck half way on and half way off the grid. When the water starts running for the next cycle the water runs over the ice that is stuck and runs down on any ice that has been made and melts what ice is in the bin and turns the ice that i's left white. The ice plate and grid have been changed and it still happens. The repairman suggested I clean it. I clean it every 4 - 6 months (recommended cleaning in manual every 6 months). He then came back with an abrasive pad as the techs directed him to and cleaned the plate which didn't help. He came back and said we needed to put the ice maker on wedges under the back. When nothing has worked he told me to call the Customer Care Department to tell them that the tech has tried everything that him and his co-workers and the Sears techs know to do and to request a replacement. When I called them they told me that a tech had to come out one more time and try something different. When the tech came here he said there was a tiny calcium spot on the front of the ice plate and maybe cleaning that would make a difference - it didn't. So I called Customer Care again requesting a new ice maker and the lady said the paperwork hadn't been submitted by the tech yet and she got to work at 12:30 central time and she would call me as soon as she got to work. Several hours went by and no call. I called back and nobody could tell me who it was that I had talked to so another lady said she would have to have the tech come back out. At this point I'm about to lose my patience and I told her to call the tech and talk to him. She said she couldn't because they don't have that information. I told her I knew that was not correct and she put me on hold and said she would try to call the tech. She came back on the line and said she could not get ahold of the tech but left him a message to call her back and as soon as she heard from him she would call me right away. After not hearing from her I called back and had to leave a message for her to call me. Didn't ever hear from her so I called back and was told that she was scheduled off that day. I asked if someone else could help me and he said no because the tech had called her back the day before and told her that he thought maybe we needed a water softener. Trying to hold my temper, , , , I told the gentleman that I've had freestanding ice makers in every home I've owned for the past 30 years and that my dad and brothers have also had them that long and have lived places where the water was harder than where I currently live and have NEVER had a problem with an ice maker like this ever before! I have never been told before that I needed a water softener installed so that an ice maker would work properly! The gentleman wouldn't help me - he said I had to speak to my case manager but that he would give her a message to call me as soon as she got to the office the next day. He also made me schedule ANOTHER appointment for the repairman to come out once more (7th time now). I waited on a call today for a few hours and finally gave up and called back to find out my case manager was on the phone and the girl I spoke to said she would be sure to send her a message to call me right away. After lunch I gave up once more and called back to find out the case manager was given the message but now she was at lunch. The person I spoke to told me they would give her yet another message to call me. I asked if I could speak to a supervisor and was told the supervisor didn't get to the office until 4:00 pm today. I requested they have the supervisor call me as soon as he got in the office. I also asked if someone else could take over my case as it's now been almost a week since the case was opened without any response from the case worker! I was told nobody else could take over a case from another employee. Now as I'm writing this it is 10:09 pm and I have yet to hear from the case worker OR the supervisor! I have been getting nothing but the runaround regarding getting this ice maker replaced! This is absolutely the worst customer service I have ever had! This is definitely not the SEARS it used to be!

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I purchased a wedding ring from Sears in Oct. of 2009, yeah I know first mistake was purchasing a ring at SEars, however financially I could n't afford much. Anyways, when I got the ring I also purchased the extended care plan, well good thing I did. A few months after I bought the ring a stone fell out, I took it down there and waited a week for it to be...

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Sears buyer beware! sears no longer has a great return policy!

I've been a customer of Sears for 30 years and did most of my shopping through their catalogue. Even though their prices are often higher, they could always be counted on to accept returns when a product is not as expected. They advertise a "Satisfaction or money refunded" guarantee and have been true to their word.

But things have changed. Recently I ordered a pair of slippers for my grandmother as a gift. She let me know a week later that they didn't fit. By the time I went to see her again, pick up the slippers and return them to the store, 35 days had passed. In the meantime I ordered a larger size. The clerk told me that I could not return or exhange the slippers because more than 30 days had passed. I explained the situation but she wouldn't budge. What?!?!? When did this change occur? There was nothing wrong with the slippers and I'd ordered a replacement pair. I couldn't accept what the clerk told me and so I contacted customer service, explained the situation and they too told me I'm out of luck.

I can't believe they won't take the slippers back. Even the worst retail stores allow for exchanges! I'm very disappointed with Sears and unfortunately I will no longer shop there. They have lost a good, loyal customer because of their new policies. If you shop at Sears, make sure you realize that they no longer back their products.

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busymommy2008
Brantford, CA
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Aug 20, 2012 7:50 am EDT

I work at Sears and yes we have a return policy. If you pay with any other method but Sears Mastercard, or Sears Credit card you have 30 days to return your purchase in original package with tags attached, and with receipt. If you pay by the Sears MC or credit card you have 90 days to return.

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Sears safety issue with racks dropping inside the over

I am very concerned the Sears is not taking seriously the issue with the dropping oven racks in their Kenmore stove/oven range. Model Kenmore 790.[protected]. I have gotten burnt several times and they say it is an engineering defect and there is not much they can do. Please be away! you can get burnt, hurt or have a fire in your oven if the racks drop on you!

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I purchased a deep freezer from the Sears(East gate Location) on March 7, 2010 and it was delivered on March 12, 2010. The delivered merchandise was the incorrect merchandise, It took me almost 2weeks to get that situation resolved so I could get the correct freezer delivered. I had to deal with several departments finally after contact the Sears(east gate...

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Sears cheating on rebate check

We went to Sears to purchase a LG washer and dryer pair on May 31, 2010. The salesman made delivered a good line and included the fact that this purchase would include "free delivery and pickup of the old machine." When he wrote up the sale, however, he informed me that I would have to pay $75.00 up front for send me a $75.00 rebate later. Sears would be holding my money for a period of time. We bought and paid.
The same day I filled out the rebate form, made copies of the store receipts and attached them to the form. I mailed this from the local post office to ensure that it would be delivered without a hitch. After 5 weeks I went online to the Rebate Center to check the status of the rebate. The screen I saw was a little confusing. It looked like the Rebate Center had no record of my receipts. I then entered the data on online form provided and also sent an e-mail message asking for an explanation. Two weeks later I have heard no response from the Rebate Center. I just went back online to check the status of my rebate, and I have found the same confusing message. Then, one week later, get one email message told us they sent out the check on July 7, 2010. I checked my mails and event went to local post office asking about my mail (anyone may return the missed delivered). None.
I again re-entered all the receipt data and again I have sent a message asking for a simple explanation regarding the status of my $75.00 rebate and check they said they mailed. No answers, no respond any more.

This is the second time; the SEARS rebate center cheating on us. Three years ago (2008), my husband purchased a Kenmore dish washer from same SEARS store. The same story they did not send rebate check to us. I doubt that I will ever see the $75.00. I am through shopping at Sears!

Susan Tseng

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Sears poor service, overprize washer/dryer

I bought a washer/dryer (stack up) at Sears in Leon Plaza, Guanajuato, Mexico on 6/26/10. When they delivered it it was the wrong one (smaller capacity). The manager of appliances agreed to send me another one with the capacity that I paid for and told me that that new one was more expensive, but he will let me have it for the same price. When I got the new washer/dryer I noticed in the receipt he send me with the delivery people, that the new was cheaper than the one I bought first. The installation was free, but when they came to install it, they could not do it because I was missing a part for the installation. I had called the manager previous to the installation and he gave me a list of the things I needed, but he forgot to tell me about the part that was missing. After almost a month after I paid for the washer/dryer I had to pay from my own pocket a plumber ($600 pesos about $50 dls) to install it.
I have written two complaints to Sears in Mexico, but they dis not respond. Please help me! I want Sears to pay me for the installation of the washer/dryer and for the diffeence between the first and second washer/dryer ($888 pesos about $71.04 dls). A total of $1, 488 pesos about $119.o4 dls. Thanks a lot. Ismael Gonzalez ([protected]@yahoo.com)

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khunbill
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Aug 21, 2010 8:45 am EDT

The right place to get your problem solved is with PROFECO Procuraduria Federal del Consumidor, Organismo para la defensa de los derechos del consumidor en México

Go to the website http://www.profeco.gob.mx/ and fill out an on-line complaint and e-mail to them [make a copy of everything before you send and save it] It may take a couple of weeks for them to respond. Once you get the response there is an 800# to call to make an appointment. If you'd rather take your chances and wait in line just go to their office: Calle 5 de Mayo No. 341 Col. Obregón C.P. 37320 León de los Aldama, Gto.
Horarios de atención de: 9:00 A.M. a 15:30 P.M..

In one experience I had with PROFECO after they had reviewed all my data they official said, "Let's go" and we headed off to the store I was having problems with. We got their and he demanded to see the manager and then after showing his badge said "Are you going to give this guy the 40% discount or not?" No problem - I was very impressed.

Read the info on their website. Make sure you have all the paperwork they want. Buena suerte

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I went to Sears Automotive Center to have my brakes/rotors replaced on August 4, 2017. I was told my existing brakes were within specs and the only thing I needed was all around rotors. I also asked for an oil change. I was not given a written estimate. I took the man's word that this is what had to be done, since my car was vibrating in the wheel when I...

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Sears A real lemon

We purchased one of Sears’ top-of-the line Kenmore Elite Oasis HE washers -- model 27082. Not only were there significant load-balancing problems causing extremely loud rocking, when the Sears repairmen came to repair the knocking and rocking problem, we discovered that the entire interior frame was completely corroded (not rusted, but corroded!) The appearance of the interior frame was like that of a washer that had been abandoned and exposed in a junkyard for the past two decades. The balancing problems and corrosion were so severe that their own Sears servicemen recommended that I purchase a new washer (from Sears, of course). My new tile floor was ruined from the rust and corrosion.

Most infuriating, Sears’ dishonest Customer Service Department was never forthright in revealing that these high-priced Elite Oasis HE washing machines were overburdened with significant mechanical problems. My brother-in-law showed me the product reviews for this washer and I was stunned! I requested a refund for this “lemon, ” and the Sears Customer Service Department made a magnanimous offer to resolve this problem with a 10% discount on another Sears washer, which is truly preposterous. Sears has proven that they are hardly inclined to stand by their products. Over the past 30 years, I’ve been a regular Sears customer, but I will never buy another Sears appliance.

I will be joining the class action suit against Sears for (1) deceitful salesmen not being truthful when asked about the quality of their products, (2) gross product negligence, (3) damage to my floors, and (4) concealing any knowledge of these problems.

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Sears repair scheduling

We scheduled an appointment with Sears Appliance Service to come out and check out our Kenmore gas range. The appointment was scheduled for August 11, Wednesday between 1:00 p.m. and 5:00 p.m.

On the preceding Tuesday, we received a call from Sears to confirm the date and time. We confirmed it.

On the day of the appointment, the Sears repair person called at approximately 3:00 p.m. to tell us he would be at our house within fifteen to twenty minutes. Five minutes later we received a call from the Sears dispatcher. He said he had an emergency and needed to pull our scheduled repair person off of our job. He said if we would agree to this, he would absolutely promise to have a repair person at our house the following morning at 8:00 a.m. We agreed.

About thirty minutes later we called Sears back and asked if they could verify that the repair person would definitely be at our house at 8:00 a.m. the following day because we had to both be at work at noon the following day. The person at the phone said she would make a notation as such and there would definitely be a repair person at our house at 8:00 a.m.

The following day, by 8:30 a.m. we had heard nothing from Sears – no repair person. We called the Service department to see what happened. That person talked with their dispatcher and he indicated that their people were running late and would not be able to come to our house until after noon – more than four hours beyond the promised time.

We expressed some frustration at this and were told that they would not have promised anyone by a specific time because they did not make promises such as this.

After hanging up we called back and talked with a Customer Service person. She refused to let us finish a sentence and kept talking over us every time we tried to talk. She finally did agree to credit us fifty dollars toward the service call and they still could NOT be there until some time after noon.

We expressed deep frustration at this but she still would not let us finish a sentence as she kept talking over us. We finally hung up out of frustration and despair.

Then, twenty minutes later at approximately 9:20 a.m., their service man called to say he would be at our house within fifteen minutes.

He did, in fact, arrive as he had promised but he knew nothing about any credit. We paid him the full bill and did not argue further because we just wanted to be done with Sears.

We own five Kenmore appliances. Nevermore. Stay away if you ever think service might be needed from them.

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Jan 12, 2008 12:00 am EST

Oven broiler came on without any warning. No info that oven was turned "on" on the control panel. Very dangerous. 12 years old. The gas valve and electric was shut off to stop the problem. This is not fail safe design.

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Sears delivery truck

Had a sears delivery(box truck) cut me off today... I was on the Oakland Expressway in Topeka Ks, around 6:15 pm, as a vehicle in front of me was moving slower than the posted speed limit. I gave room between myself and the slow moving vehicle... As I look in my rear view mirror, here come this big truck... they decided to pass me on the on ramp for Seward Ave., as they passed me I slammed on my brakes so they didn't push me over into oncoming traffic... This is B.S. YOU DON"T PASS ON AN ONRAMP, ESPECIALLY IF YOU WERE ALREADY ON THE HIGHWAY If the truck has air brakes, CDL is required, and you should have more responsibility than that...

It wouldn't have bothered me so much if my 15 month old son wasn't sitting in the back seat...

Tag # on the truck 167 ANJ WY KANSAS

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August 11, 2010 To Whom It May Concern: I have an unfortunate occurrence to report to you that occurred on July 27, 2010 at your Palm Desert Auto Center (44430 Town Center Way, Palm Desert, CA 92260). The service person informed me that I needed a new battery, after I described that my car engine would quit while driving and then would restart again, in...

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About Sears

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Sears is a long-standing retail chain offering a diverse range of products including appliances, tools, clothing, and home goods. They also provide services such as appliance repair, home improvement, and auto maintenance. The brand has a significant online presence through their website, sears.com, where customers can shop for their wide selection of merchandise.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

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Overview of Sears complaint handling

Sears reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Oil Bushing for Remington Rm1645 was posted on Dec 13, 2024. The latest complaint craftman replacement was resolved on Sep 19, 2023. Sears has an average consumer rating of 2 stars from 2956 reviews. Sears has resolved 944 complaints.
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