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Sears Complaints 2950

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8:39 pm EDT
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Sears not worth buying

Sears Protection Plan- Makes it very complicated to get a replacement when an item breaks.
Instead of just taking the item back to the store, they say you have to get a prepaid mailing label, place the item in a box, and mail it back to them. Then when they receive it, they'll send you a gift card to buy another item. They tried emailing the label to me-- I never received it, tried two different email addresses, it did not work. They said they'd send me a label in the mail-- never got it. Called back- and while on the phone tried them emailing me again-- nothing- it would not go through- so I emailed them and they sent me a reply. Their "reply" was supposed to be the prepaid label- but it was only a link to their website where I had to register my claim. They then said I should go to a UPS store, and have the UPS clerk to call them(the Sears Protect Plan) and ask sears to email THEM the prepaid label, while I wait there with the box to return. HA! I said I'll just take it back to the store-- they said NO! NO! Do NOT take it back to the sears store-- because they're "system" is not they same as theirs and they will not be able to email them the prepaid label.--- but I'm supposed to go to a UPS store and ask the clerk there to spend 1/2 hour on the phone with sears to get them to send a label to UPS? They're crazy-- and it sounds fishy to me-- SO I take it to UPS store-- and they look at me like I'm crazy-- they don't have time to call sears and get them to email them a prepaid label-- there's 10 people waiting in line---So I take the bull by the horn and take the damn product BACK TO THE STORE WHERE I BOUGHT IT-- it's the only thing that makes sense. They gave me a replacement product with no problem. So the Sears Protect Plan that you have to contact by phone or email is a crock-- ie. a big run around-- You can not get your product replaced by going through them.

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11:36 am EDT
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Sears tires

In December of 2012, I purchased four new Goodyear Assurance Fuel Max tires for our little Ford Focus FX5. I just noticed about 3 weeks ago that there was a bubble on the side of on of the front tires. So we went to Sears and they supposedly ordered a new tires on June 3rd 2012 of which I would have to pay $79.22. We were going to a high school graduation in Wisconsin on June 12th. My grandson took two weeks off work to go with us. We got a call from Sears on June 6 saying our order was in. Assuming it was the tire my grandson went in on June 9th to get the tire replaced. Well there was no tire but they checked and it would be there on Monday or Tuesday. We have continued to check with promises that the tire was shipped. I finally went on Friday June 14th because it was supposed to be there but alas it wasn't. The tire had never been shipped from there warehouse in Washington. So we have now missed the graduation and my grandson has used up over a week of his vacation! I am furious. Plus, I was looking at the other front tire and it is showing wear around the edges. When I purchased the tires I paid for a front end alignment. Now I'm wondering if it was ever even aligned. I have called again today but the phone just rings and rings. So I called to speak to a store manage and the phone has been ringing for 14:43 as I write this. :( I will not purchase tires from Sears again. They have ruined our vacation and my confidence in them.

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2:14 am EDT
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Sears closing of

Sears decided to close their hardware store in Vernon that was next door to a K-Mart. Supposedly K-Mart would carry all the same items, they do not, not even close. I needed a replacement mower blade for my lawn mower I bought from Sears Hardware Store 7 years ago. I went to K-Mart and they only sold generic multi mower blades, not the specific blade for my mower. I also look to buy different types of tools all the time and now have to go to Home Depot or Lowe's (who are also basically next to each other) for tools. Going to the mall to see if the Sears store would have what I want is so inconvenient along with not having the specialty store. I have only gone to a Sears store once since they closed their hardware store and cant say i would go there again. I am getting ready to remodel my kitchen and looking for a new stove and sink, guess it will be Home Depot or Lowe's.

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8:17 am EDT
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Sears repaying for buying of what I paid by cash

Dear Sir/Madam:
I bought some staffs and paid by cash to saleswoman for the first time in sears company located in Steels near Don mills In Toronto.
She asked me whether I would like to have sears master card and then she issued and after a while I received the card. However, I received an statement showing that I have to pay that money (again) !. Unfortunately, I dont have the recite with myself, but if you check the recites of that branch for the day that I bought staffs, you will find out that I paid (as I mentioned that it was the first time I bought somethings when the sears financial card was issued) . It was in Feb. 2013, my statement start from 13th Feb 2013, my card number is [protected] and my name is Vahid Kianifar.
I am looking forward to hearing from you soon.
Sincerely yours, Vahid Kianifar

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6:13 pm EDT
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Sears sears

On Wednesday, April 17, 2013 we met with Terry R., a Sears representative, in order to purchase a garage door and have it installed. We agreed to purchase the door and my husband, Daniel, used his card to pay for it, Mr R.informed us that it was approved and that the door should be ready in a week.
Two weeks passed and we did not hear from Mr.R. On Wednesday, April 24, we decided to call Sears and see what progress was being made. My husband spoke to a supervisor named Sara, who informed him that only $1000 of the $1900 cost of the garage door was covered.
She claimed someone called his cell phone and left a message, he has no record of a phone call or a message on his cell phone. Also, Sears has our home phone number, and they did not call our home. He told her that the door had to be canceled because he does not have $900 to supplement the cost of the door. She informed him that the door was ordered, and he would have to pay for it. He informed her that the door should not have been ordered without letting us know that Wells Fargo did not cover the entire amount of the purchase.
He then got in touch with Terry R., the rep, who claimed he sent an email. Apparently, the email went into my husband's Spam folder, and he did not see it. Terry also has access to our cell and home number, and did not use any of these methods to contact us, leaving us unaware of the money shortage.He informed my husband that the day he gave our information to Sears, "it was out of his hands."
After getting nowhere with Terry, my husband contacted Ed, the Sears regional manager. He said there was nothing he could do about it because the agreement was signed and the door was on its way. He stated that the door was a special order door and no one else would want it. My husband told him that he had $1, 000 and we had no door. He responded that if he sold the door, we could get our money back.
We then sent a complaint letter to Sears. We received a response (email) from Kyle W at the sears Holding Corporation after 72 hours. Kyle told us to contact the same garage company we are having the issue with.
I emailed Kyle and asked him to please reread the email to better understand the situation. This was on May 6. We have received no response to this email as yet.
We contacted the BBB, who then contacted Sears. All they said was, “You can’t cancel your contract”, ignoring the circumstances that transpired. They have taken no responsibility for the actions of their employers, none!

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7:00 am EDT
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Sears ripoff

What a ripoff!
Took our car as air conditioner was not cooling, the foreman at Sears assured us that they will perform a leak test, fix it and then refill with gas. Foreman also assured us all works have a warranty of 6 months and if anything happens just come by and they will take care of it. We paid $124.99 for this.
Well, weather has been great for 3 weeks after that so we did not use air conditioner till late last week when we found out that the air conditioner was not cooling, so we were not worried as we have a warranty, right?
So we went by the same Sears shop less than a month since they performed what is supposed to be warranted for 6 months and were shocked by the foreman response as soon as we showed him their invoice carrying the warranty, "We can not fix everything, you need to take your car to the agency! our technician is not in now, come back in the afternoon but we do not think he can fix it you better go to the agency!" and similar excuses.
When we came back in the afternoon, same foreman said to come back tomorrow morning as tech is not there now.

We and you we think got the message, Sears had no intention to honor their warranty.

Why did Sears assured us of a) No leaks found, when evidently there was. b) having a warranty when they are trained what to say to not honor it.
Save yourselves the hussle, heartache and money, do not bother with Sears so called Auto Centers.

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1:25 pm EDT
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Sears air shocks were damaged

I can't express enough the professionalism of Luis Casals and Javier Molero at the Sanford Sears Auto Center. It was Memorial Day and I took my car in for an alignment. When the alignment was completed, Luis came over to me and told me my car's air shocks weren't working. It was an hour before closing and I couldn't drive my car home like that and I lived over 50 miles away. Luis graciously offered to take my wife and I home and said it would be repaired tomorrow free. I was picked up by Javier the next day and taken to the Sears Auto Center where my car was already repaired at no charge. It was unbelievable!

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9:26 pm EDT
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Sears warranty refund

I am so happy sears is going under! They mailed my warranty refund to the wrong address and someone cashed the check will not send me my $349.99 so happy all of those nasty customer service people will be out of a job! There is payback!

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8:38 pm EDT
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Sears malfunctioning

Malfunctioning new refrigerator after 11 months in use. Major part repairs and still not working. 8 days so far. Sears refusing to return product without at least 4 problem repair calls. 40 year customer lost over this issue. Spent $3500 on refrigerator, 5 year maintenance agreement, delivery and installation.

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10:12 am EDT
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Sears master protection agreements

Well it happened.. the front load washer started making a bumping noise when spinning and bits of plastic started showing up in the wash. So we think no problem we have the Master Protection Agreement that we have paid for 7 years to keep in under warranty. Call Sears to request the repair today 5/14/2013 and are told the first available service date is 6/11/2013. Don't know what world Sears lives in but normal folks can't go almost a whole month without washing clothes. This is unacceptable service, Sears you are losing customers because of this. We have several items under this Master Protection Agreement and are paying a lot of money each year for this protection. We won't happen again, fool me once shame on you..
My advice if you are considering buying from Sears or their Warranty service DON'T.

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Update by GaHack1
May 28, 2013 12:29 pm EDT

MS and Cary,
I meet the Sears technician today at my house [protected]. Looks like they will be replacing the washer under the Master Protection Agreement. I will say the tech was professional and very courteous. We did get service two weeks before the original appointment. My biggest concern was the time for a scheduled appointment 4 weeks seems like a stretch to me. Being in the service business myself I would consider that unacceptable for my company to take 4 weeks to service a maintenance contract customer.

That being said Sears has stepped up an are going to replace the washer due to the cost of repairing our current washer.

Cary there is no straight line to get from the customer service rep on the 800 line to Susan the Social Media Moderator without posting something online. But I will retract my statement about not buying from Sears as they are taking care of this issue. If I could make that bold I would.

Update by GaHack1
May 17, 2013 2:29 pm EDT

CaryGrant,

Don't think that was addressed to you. Are you a moderator of this board? What's you deal. Just a troll?

GaHack1

Update by GaHack1
May 17, 2013 1:21 pm EDT

Hi Susan,
I sent you my information on the 14th. Today is the 17th and haven't heard anything from Sears. If you are going to reach out to us and handle this issue I would appreciate if you did it before the June 11th appointment.

Mike Bryan
Long Time Sears Customer

Update by GaHack1
May 14, 2013 1:58 pm EDT

Don't think a month is a little time issue. Seems like really poor service to me. Not what I paid for.

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Kenmore Washer & Dryer
Perrysburg, US
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Feb 11, 2010 10:04 pm EST

We purchased a Kenmore Front Loader Washer and Dryer from Sears, which is not paid off yet. I replaced the pump on my Kenmore washer the middle of August. In three months, it needed to be replaced again. Being retired I cannot afford a new washer or to keep replacing the pump. At present, I cannot get the washer to work a full cycle. I must keep turning the washer on and off - turn it to the rinse and spin cycle - then to drain and spin cycle.

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Ms. Amused
xBehindYoux, US
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May 21, 2013 11:14 pm EDT

@ Cary: Eh, I don't know. His internet rant did get a rep over here. Albeit, that it seems like they are just trying to do damage control since they are now telling him that he is eligible for laundry reimbursement, instead of when he called. But you do have a point, you do catch more flies with honey. He could have probably solved it over the phone, but companies are very concerned with their brand and image (those are interchangeable with each other, I might add) to the point where Sears has a "Social Media Support Escalations team" whose job it is to patrol the internet looking for situations like this. The responder is doing her JOB, making Sears look good, and I am glad he updated that they hadn't contacted him yet, on the chance that Sear's concern is just a facade, I would want to know if they really don't fix his issue and that the response is just for show. Social media has a ton of power these days and crabbing online will get a result. Like you though, I always make sure I am pleasant when I want something, and I can't think of a time when it didn't work. But seriously, you don't have to defend Sears, they are an evil corporation like all the rest. You can be a long time customer to a company and decide to discontinue doing business on merit. I have and avoid places now that had sneaky warranties that were a hassle to use.

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charlie8709
Des Plaines, US
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Dec 17, 2010 1:17 am EST
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I have the same problem does lemon law apply

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12:57 am EDT
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Sears master protection agreement

Under Sears Master Protection Agreement, I had maintained and serviced a Craftsman garage door opener. Recently, this opener malfunctioned and the reverse mechanism failed to detect resistance while the garage door was opening. In fact, the garage door opener opened the garage door with such force that it pulled out the hardware attached to garage door and further damaged the door. Sears was notified of this incident. However, Sears took no action to immediately replace the defective garage door opener which was fully covered under Sears Master Agreement. Additionally, Sears took no action to repair or replace the garage door and the opener. Instead, it assigned my claim to its contractor, Sedgwick. Meanwhile, the garage remained unusable for a month while Sears and its management gave me the runaround. Ultimately, I paid close to $1000 to replace the garage door. I have been variety of appliances covered under the Sears Master Protection for over 15 years. However, Sears failed to provide protection when the protection was needed. Sears sold a protection plan with no intention of providing that service. I would no think twice about purchasing anything from Sears. My matter is far from resolution as Sears failed to pay for the damage caused by its Craftsman garage door opener.

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Update by Joshiventure
Jul 13, 2013 1:03 am EDT

Well, I followed Brian's suggestion and contacted Sears through this site.
Raquel from Sears agreed to offer 15% discount on a Sears garage door opener and offer to install the opener at no cost. This offer was made in addition to Sears property damage claim handler's offer to reimburse for the damaged garage door. Even though Sears offer will not make financially whole, I agreed to accept it in order to put this matter to bed. Finally, two months later, Sears did reimburse for the damaged door.

However, Raque from Sears Social Media Moderator, has yet to fulfill her end of the promise of free installation and 15% discount on the garage door. In fact, most recently she asked that I pay full price for the garage door opener on Sears online site and e-mail her the purchase receipt. She further stated that upon receipt of my e-mail, she would issue a partial refund to my credit card and balance of the 15% discount would be paid by a check. She had no idea when the check would be sent. Even through, this method sounded very convoluted, I agreed to go along with this deal on one condition. The condition is that I wanted Raquel to confirm this understanding by an e-mail. She agreed to send a confirming e-mail same day we reached this resolution. However, I never received that confirming e-mail.
Needless to say, I thoroughly disgusted by Sears handling of my complaint.

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7:21 pm EDT
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Sears a/c unit not working

I bought a a/c system from sears and they installed it. The first year and a half it worked good. Then the air started getting warmer but being we were almost through the season we chalked it up to the air outside being cooler. The next year we called Sears to have service take a look at it because the air was not cool at all. They came after missing the first two apts and it was low on coolent/refrigerant . The rest of the year was fine. The next year it all happened again. Missed apts and low on coolent. I requested dye to be put in the system to see if there was a leak they agreed but did not have the tools to complete it. They stated a date to return and did but again did not have the correct valve and stated it would take a week to get. A week later the came and did the dye. They stated they would be back within the week to check it. Three weeks later they came back and found nothing other than I was low on coolent again. They refilled and left. I must add all this was free but it should be expected seeing it was only a two year old system which was apparently not installed properly. So here we are the next year and the system will not even start. This is clearly not acceptable. I believe I have been very patient and understanding. I am making an apt now but they are telling me because it is out of warenty I have to pay. I am at wits end at this point trying to just get what I originally paid for.

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9:19 am EDT
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Sears pictures

Without proper notice, the Fredericksburg Sears portrait studio closed so I am unable to get the copy of all my pictures taken previously. I had to save money to order the rest of them and now I find out they are closed forever and no hopes of ever getting my pictures. I called the corporate office and the lady was nice to send me a waiver to print my pictures. I just want the rest of my pictures. Why can't the company that was taking the pictures give everything to Sears, ect. the albums or at least go back and put them online for a couple of months so everyone can get them. These pictures may not mean anything to some people but to some people, they truly mean alot. This is not Sears' fault but the company that was producing the pictures and taking the portraits...UUUUGGGGGHHHHHHH

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Yane
Doral, US
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May 06, 2013 10:02 pm EDT

I received an email which stated that Sears portrait studio closed. I tool my kids to get valentine pictures, i paid for the cd plus get I wanted some collage. I waited a whole month to get my pictures. After i received this email i went immediately to Sears and claim them but the main store office told me they never had them. I emailed Sears portrait studios and they never responded my complaint. Now Sears don't want to be responsibe for my money... WHY!?! They should have at least part of the responsibility to give answers to customer, even if other vendors lease in their property.
Who can give me an answer?

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12:48 pm EDT
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Sears did not receive item or refund

I ordered a set of mattresses from sears for 341.57, they scheduled a time for delivery 12-2 on April 3rd, They never came so I called back and they said there was an error at the warehouse they could not send the mattresses because of an error. This layaway took me 6 weeks to pay for and then no mattresses. So I said I'm disappointed just send me a refund. Its been over 20 days no refund no mattresses. I have talked to 32 sears operators all make promises to update me, email me or call me. I have yet to receive any emails or calls. Most of the operators I spoke to could barely speak English and they kept saying I'm sorry over and over and over. I think I am going to have to hire a lawyer to get my money back, I'm at my wits end.

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insp
US
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Aug 17, 2019 6:10 pm EDT

Sears cheated me by refusing to install a room air conditioner. It was to take the place of another air conditioner which had a service warranty. The guy who was to install it drove off with the air conditioner. As it was 95 degrees in my home for several weeks I had another air conditioner installed. Sears only paid me for the installation which was about $200.00. They kept the air conditioner. As I have an air conditioner now, I wonder if their is some kind of credit I should have for the air conditioner they failed to install. That would have cost $550.00. I called and called but I was definitely given the run around on this. Please contact me at Hmrlyn521@comcast.net.

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4:22 pm EDT
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Sears kenmore 795-5101 side by side refridgerator

In October of 2010 we bought a side by side Kenmore from our local store in Farmington. Until April of 2011 it worked just fine. But at that time we started to notice a very thick coating of ice on the far left side of items in the freezer. I couldn't get my husband to look at the freezer until the coating of ice made it difficult to open his ice cream. When he did find the problem it turned out that the plastic ice cube tray in the ice-maker was warped and allowed water to flow out of the ice cube tray and down the left side of the freezer.
The repair part should have been a replacement of the plastic ice cube tray. It was not. In order to fix the problem we had to replace the entire ice-maker.The customer service person I talked with was very nice and managed to get her manager to authorize a $30 discount on the ice-maker but I still had to pay much more than seemed reasonable.
I generally only buy appliances from Sears but the cost of getting a replacement plastic ice cube tray has convinced me that Lowe's will be my destination when I need to replace my aging appliances.

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Sears former sears appliance tech

I was a NYC sears appliance tech, over 11 years from [protected], first half was good training, I can fix anything,  Sears even had sent me to Chicago for advanced troubleshooting. But sears is very much divided with themselves,  routing, managers, customers, techs against one another, I seen managers
hate and quit their job,  technicians have no time to finish they route, 10 or 12 calls per day, half time just for driving, we must con and scam customers to buy washer magic solution and hurry up and get out to next customer, sears don't care about how much money techs bring in for fixing machines, only how many customers they get too, fast,  I'm now very satisfied that I don't work there anymore, I collected unemployment insurance for 2 years,
I still talk to my fellow techs. They
hate their jobs, I feel bad for them,
one tech died in customers house
other techs getting injured and sick,
new techs don't know what to do,
The genecide of sears imploding themselves.   

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truckdoc
Amarillo, US
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Apr 27, 2013 8:51 am EDT

Hey just had a tech here at the house. I feel for you the poor guys hands are tied and nothing he can do. called sears resolution center haw what a joke. Basically the same old run around. Your out of warranty a week ago and we can't do anything to help. LOL i work in the truck industry for a Freightliner dealership. We deal with warranty all the time. This is the kind of thing we look at and go damm that is just wrong. We policy this kind of stuff for customers all the time. When something breaks just out of warranty and it is a failure due to quality we cover it. Sears just says sorry here is your highly inflated bill for the some day we will get to to repair it, but we don't stock any parts we have to order everything. Oh and if you decide not to fix it we will still bone you with this really over the top inflated call out fee. So sorry for your experience I can just imagine how you feel.

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Sears gift certificate non refundable do to them shut down

I received a gift certificate from a family member to sears portrait and was unable to take pictures and recently found out they shut down and so Im out of 164 dollars and I called customer service and they told me to go down to SearS and talk to one of the customer service and have them Call the manager and he told me they couldn't do anything about it couldn't give my money back because they do not have anything to do with their portrait because the money went to SearS poand couldn't even get me Store credit! do I get my money back?

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Daddylongstroke209
Stockton, US
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Apr 28, 2013 1:44 pm EDT
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It doesnt matter if shes out or her family member is out its still some b.s. And brenda go change ur panties. I can smell ur stankin ### from here

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Sears sears repair services

This complaint is in regards to Sears Repair Services. The first week of April 2013 I called Sears repair services to schedule an appointment for a preventive maintenance service check on my Kenmore washer and dryer. I was quoted by "John" a price of $39.99 for the service on the dryer and $75.00 for the service on the washer. The total came to $114.99. This was acceptable to me so I went ahead and made the appointment for April 11, 2013. The timeframe that they gave me for when they would arrive at my house was between 1 and 5. "John" gave me a confirmation number and a day before the appointment Sears automated system called to confirm the appointment. On the day of the appointment at 4:45 Sears automated system called to say that they were running behind schedule, but that they would still be coming out to perform the service scheduled. At 5:15 "Daryl", the actual repair technician called to inform me that he could not honor the price that I was quoted the previous week by the Sears Repair call center. He quoted me a total price of $184.99. I informed him that this was unacceptable to me since that is not the price that I was quoted on this confirmed appointment. He then said that he had to call his supervisor and would call me back. Within a few minutes he did in fact call me back to say that he could not come out and that he would have to cancel my appointment because they could not honor the price that I was given. I asked him to have his supervisor to call me or to give me the supervisor's number. He declined saying that his supervisor went home for the day. BUYER BEWARE: I took off from work and waited all afternoon to have Sears call me 15 minutes after the scheduled appointment time, not to apologize for being late, but to cancel the appointment because they could not honor the price that I was quoted by their own call center.

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Update by Sinkevitch
Apr 23, 2013 4:02 pm EDT

Dear Trent A.,

I wanted to let you (and everyone else on this website) know that Amanda from Sears Home Services in Orlando called me last week to set up an appointment to have my washer and dryer serviced at the original price that was quoted. Yesterday Bill, a Sears service technician, came out as scheduled to perform this preventive maintenance and I was very pleased with the work that Bill performed yesterday on my washer and dryer and look forward to using Sears in the future.

Thank you.

-C J Sinkevitch

cc: smadvisor@searshc.com

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Cwmartin
Houston, US
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Sep 09, 2013 8:00 pm EDT

I am working through an almost month long odyssey which began as a treadmill repair. Sears service was useless, tech ordered the wrong replacement part which I had to pay for in advance. I've tried their customer call center line at least 10 times. The reps are reading from a script and promise that your complaint is being noted and you will receive a call or email. Never happens. If you ask for supervisor they put you on hold forever. I hung on for 20+ rings on one call and over 10 minutes of Muzak on 2 others before hanging up. Just received an email saying they would finally process my refund but I needed to call the same useless 800 number. I responded that she needed to provide me with someone's direct line as I have had enough of the 800 number. We'll see what happens next. Moved forward with dispute through my bank already. Maybe that will get their attention.

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Gail Ann
Martinsburg, US
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Jul 08, 2013 1:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am not at all surprised to hear about the inconsistencies of info you received from Sears. I have been going through a two week nightmare with Sears service and repeated requests to talk to a supervisor are denied. the menus on the phone system are no help when you need a supervisor. I was also put on hold and left for over 10 minutes. Service is beyond pitiful. I can see why Sears stock is going down so fast and people are choosing HHGregg and Best Buy.

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6:59 pm EDT
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Sears not following contract as written

Dear mr. Mario,
Thank you for your interest in my concerns. As previously stated, I believe the dispute with my contract originates from the contractor's error in his bid. The price he quoted me includes work that is clearly outlined and indicated in the contract wording. He now insists that the bid does not include some of the work that we agreed on. I cannot understand how this can be disputed. Nonetheless, he now declares that he has essentially underbid by $3000.00 after we have signed the contract, and I have paid a down payment. Work has not yet begun. It is my contention that he must honor the contract as outlined, or I must have the option of rescinding with a full refund of my down payment. I could not have agreed on the price he now insists upon, and would never have signed a contract for this new amount. It is simply not financially feasible for me.
My hope is that sears will honor this contract, as I have always been thoroughly satisfied with sears products and services. Never have I had a problem with any purchase. I have remained a loyal customer for this reason. I will be heartily disappointed if my relationship with sears comes to an end in this manner.
My job number is [protected]. The phone number associated with the contract is [protected]. I can be contacted at [protected]@yahoo.com
I will look forward to your response,
Marisa storke
P. S. Noted below is an email I received from t. Hawkins where he is asking me for an additional $3000 to correct his mistake, as I read his email below.
Hi marisa,
You are correct. It is stated on the contract and that is why I sent this contract change authorization.
For clarification: the edge treatment we agreed upon that goes around the whole counter top will remain unchanged. The coving is where the back splash meets the counter top and I mistakenly selected it while we were going through the contract.
I am sorry for not being more specific on the last email.
Thomas hawkins
209.912.8437

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1:47 pm EDT
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Sears unresolved complaint to sears.com regarding layaway

I initiated an online layaways on 3/42013 and paid via MC $75.55 for the first payment. On 3/17/13, two days before the 2nd installment was due, I logged into my Sears account and was unable to make a payment, I waited two days and tried again, still unable to make a payment. Contacted Sears. Com and was told to wait 5 business days after the due date when the payment was OFFICIALLY late and then I would be able to make a payment. THAT DIDN'T HAPPEN. Called sears.com back and was referred to my local Sears store who referred me back to Sears.com since the layaway was initiated online. Called Sears.com back who called the store while i was on the phone, who stated they had no record of layaway. OH MY GOD. I'M GETTING A HEADACHE. Called Sears back on 3/28 spoke to Marjorie/mgr for online solutions. Marjorie aagreed to submit request to cancel layaway and refund full amount of $75.55. States that request would take 4-5 business days to process. CALLED Sears.com today (4/10/13) and was told by Trixie(really...not her name I'm sure) ANOTHER MANAGER, that request submitted on 3/28/13 was not completed because treadmill has not reached the store. WHAT THE F#@!K is going on. Does anyone at Sears.comhave brains. PLEASE, PLEASE, PLEASE CANCEL MY LAYAWAY CONTRACT AND REFUND MY $75.55 PAYMENT.!

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About Sears

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Sears is a long-standing retail chain offering a diverse range of products including appliances, tools, clothing, and home goods. They also provide services such as appliance repair, home improvement, and auto maintenance. The brand has a significant online presence through their website, sears.com, where customers can shop for their wide selection of merchandise.
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Overview of Sears complaint handling

Sears reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Oil Bushing for Remington Rm1645 was posted on Dec 13, 2024. The latest complaint craftman replacement was resolved on Sep 19, 2023. Sears has an average consumer rating of 2 stars from 2956 reviews. Sears has resolved 944 complaints.
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  1. Sears Contacts

  2. Sears phone numbers
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    Dec 13, 2024
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