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1.0 22 Reviews 1129 Complaints
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Shopee Complaints 1129

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A
3:38 am EDT

Shopee Order stuck on paranaque hub for a month! Still not yet delivered

Hi team,

My order 200823qmu9u5ju has been stuck on paranaque dc hub for a month already. I've been following up for a couple of weeks now thru calls, chat, email but it's still there, and the status is not moving. The customer service kept on telling me that it would be delivered immediately, it has been prioritize, it has been escalated, it was requested to be expedited, and they will give me an update within 72hrs. No one is updating me for more than a week, I have to continuously contact them only to hear the same alibi.

Please expedite, I wan to receive my order immediately, like now.

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B
7:20 am EDT

Shopee Customer service

I have placed an order with them on Sept 3, 2020. The seller, Huawei Official Store has shipped out the parcel Sept 4. The parcel was brought to their Bulacan Hub (Shopee Express) on Sept 6. I've followed up with them and this should be delivered Sept 11. I've filed several expedite last Sept 11, I made follow up 3 days after. The response of customer service is always, we have filed a report pls wait for 2 to 3 days. Until today, no resolution, spoke to numerous agents and supervisors to no avail.
They have no control of their own logistics, to my mind what in the world? So my parcel is in limbo... No resolution for 13 days?

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P
6:34 pm EDT

Shopee i received a wrong item

September 9, 2020 I received the straps and hairpin, I ordered a faucet but I received the wrong one.

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H
3:31 pm EDT

Shopee Poor customer service and rude supervisor

Hi! Im very disappointed of how your customer service rep and sup attitude and how they handled escalation.

Supervisor name Daniel ignore my request and keep saying its my fault and its not their agent problem even I was advice that I will be getting the promotion? So is that how you handle escalation?

another supervisor intentionally ended the chat. Agent keep doing de-escalate even I requested for supervisor more then 3x. It is really terrible experience i had with you guys. I hoped you know how to handle complaint and handle customer issues.

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N
11:38 pm EDT

Shopee I still not received my parcel

Parcel is received at ABX branch Kuching.
ABX : SHX79985524CMY

I still not received my parcel. Please take it seriously

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W
4:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee Platform auto cancel / seller

Hi, I had purchased an offer item from Shopee platform as the 1st pic and immediately I made a payment as the item promotion was attractive to me 2nd pic, so I try to contact the sell when they are going to ship out my item but with no reply (shipment indicated by seller is 04/09/20) so I sent a email to Shopee customer service as pic 3 hopefully Shopee will remind the seller.

Mr Pavi from Shopee customer service reply to me to wait patiently till 5th-8th sept and if still no reply they will auto cancel the deal which I had done so to wait

On the 5th of sept when I drop a message to seller about the shipment and they did replay said they have shipped my item pic4 but terrible thing happen when I received a SMS from Shopee saying that my purchase was auto cancelled due to seller failed to update Shopee shipment pic5 and immediately I received an confirmation email about Shopee cancellation pic6.

I simply don't understand the Shopee service of it platform which they can just removed my order without consumers concerns and rights.. as the 1st email from Shopee mentioned ask me to wait till 5th - 8th sept for the reply and shipment from the seller but Shopee just cancel and remove my order on the 6th sept 12.18pm.
This issue really make me feel that the Shopee platform wasn't protect and consumers purchase and consumers right it also feel insecure to purchase from the platform.

Overall, I just like to highlight Shopee handling seller, buyer and it platform is very very disappointed, dissatisfied and insured.

Thank you very much.

Whiskyang
Shopee username

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G
7:07 am EDT

Shopee The product is not working anymore

ROYAL KLUDGE KEYBOARD Dual-Mode Brown Switch
Model : RK61 Switch : Brown
Keyboard color : Black
Keyboard Layout : IBM61K
Backlight : RGB

-date where it started not working: 8/27/2020
-full descripion of the incident: The keyboard doesn't function anymore but the rgb is still functioning.
- A windows key is heard and the keyboard disconnects, and reconnects again after a few seconds, until now, it doesn't reconnect again.
- Tried multiple solution but still doesn't work

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R
3:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Shopee someone used my name

someone used my name address and cp number. I received an item I did not ordered. How can I trace the account? and delete my information.

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B
6:58 am EDT

Shopee Facemask

29 July order face mask, 17 August still notyet ship. Seller service is bad, chat to them only got automatic answer. Like chat with robot. Cannot cancel, but no any responsibility with buyer. Never meet seller like that before. Order seller goods all arrive, around 2 week all received, and also good service. Hope shopee can do something on this. Tq very much.

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D
3:44 am EDT

Shopee Oshopping caritas couples watch

User ID: Danne Padar
Order ID: 200611G4WS9T7M
Seller: @OShoppingPh
Item: Caritas Couple Watch
Upon receiving the His watch is not working so we returned the product.
Refund has not been made on the account. Please refer to pictures attached. Seller is not responding to follow-ups anymore and it has been more than a month since the Refund Request.

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H
1:56 am EDT

Shopee Order # 200808g1bvj7hp

I ordered form one of their seller and seller canceled my order after 10 mins telling me it's out of stock. Then, I received a message from Shopee telling me "Your order 200808G1BVJ7HP has been cancelled. Refund will be transferred to you soon." but until now they are holding a huge amount of Php 27, 400.00 and not giving my money back. I contacted Chat agents 4 times and keep on disconnecting me! Worse service. I will also complain to DTI and Consumer affairs regarding this. Very frustrating! I need my money back!

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M
2:53 am EDT

Shopee Customer service

I used chat support around 230pm manila time 08 aug 2020.

I chat with an support agent named felmar a

I reported an issue I am having with shopee

1. Cannot add my debit card due to error

She repeatedly said credit card and gave me reasons why credit card cannot be added

I reiterated it is a debit card.

She asked for a screenshot of the error
I told her I will send a follow up email to shopee since om their add card screen it doesnt mask the card number and cvv or security number.

I explained it is not good for me to send her my complete card details and I will crop it first before sending it.

She said she cannot file a report.

I asked her what causes the error. They should have at least knowledge what the error is when it pops out. She said she needs the screenshot. But I already told her what I see on my screen

She insisted she cannot file a report unless I send a screenshot

I then took a photo of the error without my card details

Send it and asked for her name as I am filing a complaint against shopee for not masking card info. It is very unsecured

I asked her couple of times and did not get the answer. I asked for the reference number of my report to investigate no answer.

I asked again her name and supervisor's name no answer instead she ended the chat session.

The agent was very unprofessional and not willing to help.
Kindly assist. Thank you

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T
12:37 am EDT

Shopee Auto-charging to sellers of free shipping promo & cashback promo

Shopee has been advertising with their promos such as 15% cashback & free shipping but these are auto-charged to the sellers.

They've been charging sellers without confirmation or agreement. They auto-charge everything but our sales are not auto-credited!

They've been earning so much from the "time value of money" since the sales are deposited to their accounts for a certian period of time but this is what they do to microsellers — autocharge fake promos!

Promos from shopee? But why are they charging sellers?
I use three other selling platforms but they are not like this, they ask permission if you will join promos. Why can't shopee do the same?

Is auto-charging even legal?
I did not even sign up for these free shipping & cashback.

Worse, they cannot cancel the auto-enrollment to these promos.
They said opting out of free shipping is only every 3rd friday of the month midnight and takes effect on the following week tuesday at midnight. I requested july 20, they auto-enrolled my account july 20.

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B
7:40 am EDT

Shopee Anong nangyare sa order ko???

Well notified naman ako na they will attempt to deliver my parcel. So umasa ako maghapon, ang sabi sa akin nung una ay they are failed to handover my parcel kasi gawa daw sa "disaster" eh bumalik ang manila and almost calabarzon sa mecq (modified enhance community quarantine) tapos may kasunod na notification mars, aba parang ang lumalabas ay kasalanan ko pa kasi wala daw ako di daw ako sumisipot. Eh never naman silang tumawag, at nag intay buong maghapon na madeliver tas yan ang kinalabasan parang ako pa tuloy may kasalanan ano bayern. Salamat sana po maaksyunan. Thanks, stay safe.

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M
11:37 pm EDT

Shopee Customer service

I chatted 08/02 at 11am Philippine time and spoke to a rep named Diana Lyn P. who has been rude all throughout the chat and been refusing to connect me to a supervisor which I asked more than 3 times. This rep definitely does not know how to treat customers right. I have experienced so much dissatisfaction with your customer service. I hope for this to be corrected and be taken seriously.

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Sievert Larsson
US
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Aug 09, 2022 5:01 am EDT

I ordered some vitamin pills from Shopee and posted a payment confirmation.

But I have not received anything and I cannot find my order either. In fact I can no longer log in to Shopee. What happened?

See payment below.

sievert@gate.net phone +[protected]

Sievert Larsson

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M
Mansi Soni
US
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Feb 09, 2022 2:54 am EST

My product was canceled but amount are not received

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R
9:29 pm EDT

Shopee Standard delivery express poor service and poor process

All my items ordered overseas were RTS and have never been tried to even deliver.
As per the status of the delivery, start when it was delivered to Pasig Hub up to tagging as RTS were done only in a day and there were never an attempt to deliver, they just put it on hold in a matter of 8 minutes.
There was never an attempt to even deliver the item and worst is I can only contact a customer support, who only replied to me what was also in the status in my App, they cannot even answer my questions. I have reported the case so many times in every change in status but the customer services didnt help at all and even added to my frustrations.
This is the third time this has happened and its very frustrating and irritating already. I have been emailing requests to monitor and to fix this issue as this always happens when using shoppee standard delivery service SPX especially when the items came from overseas. I have upcoming delivery ongoing and I am hoping, begging and even praying that you will check on this issue and fix the problem as soon as possible.

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Y
12:16 pm EDT

Shopee I paid for 2 items with shopee pay. The seller (fanny3.ph) only sent me 1 item. Issue unsolved.

Dear sir.

i had purchase 2 pcs of Marvel Spiderman Hoodie jacket from Fanny3.ph in shopee and paid in full amount with Shopee pay.

The seller only sent me 1 hoodie in the parcel and refuse to compensate or deliver me the missing item i paid for.

Report and emails sent to shopee but no action taken.

I tried to communicate with the seller (fanny3.ph) but the seller blame me for not responding to his/her messages. I did repled actually. Then the seller keep finding reasons and excuses to dispute my return/refund claim at shopee

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G
11:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee Shopee customer service

Shopee has wrongfully suspended my account and my family members' accounts. Shopee accused that all the accounts are linked and belong to me. Shopee customer service just keep giving standard answers to us without giving us a chance to clarify. Upon my multiple emails and phone calls, they allow me to provide documents to show that the accounts do not belong to me. However, upon receiving the documents, shopee only reinstated my account and not the rest of the accounts. Shopee said it will review on case by case basis. However in the first place when shopee suspends the accounts, it linked them together. But when we have already provided proof, shopee still don't reinstate all accounts and waste everyone's time by going through the entire process when shopee already knew that the accounts belong to different people, if not why is shopee allowing my account to be reinstated. The customer service is super lousy in handling the entire issue, especially this customer service manager - Malini. She is the one who knew the entire issue yet she is wasting my family and my time by not reinstating all the accounts and expect each account holder to go through the same entire process of clarification that i went through.

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Gmoufr
US
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Sep 06, 2021 11:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi G00 have you managed to resolve the issue? I just experienced the same thing few days ago and all the Shopee customer service could do is reply me with the same standard template telling me the limitation is permanent etc. It is ridiculous!

S
S
shesgone
US
Send a message
Feb 26, 2021 7:14 am EST

i currently facing the same issues. they said that my account linked to my family's account. i continuously emailed them but they just copy paste the email every single them. i even explained the situation on my behalf but they keep giving same answers. it's so frustrating and driving my crazy because i used the apps a lot before. i just don't know anymore.

E
E
EmilyNeo917
US
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Oct 18, 2020 10:49 am EDT

This is a a fake jade scam happening on Shopee Singapore.

There is a live channel jade seller retailing jade pieces called ypxzb888.sg

The hosts are all very well trained and put up shows with convincing “sellers” to pretend to slash jade prices tremendously for sale to shoppers in Singapore!

They even go the step further with claims saying that they are all retailing real A quality jade which is all natural and untreated! Buying any fake jade, they will compensate you 10, 000 dollars for every dollar spent!

This is all a lie!

I bought the jade bangle at $400, and was assured to be extremely good grade and icy quality!

When I received the item, it is not even like what was seen in the screen! Many flaws and cracks line inside the bangle! This is a scam, they sell the items which are then swooped before sending out!

I have bring the jade bangle to many pawn shops in Singapore and many of them have appraised and evaluated it to be a dyed piece and not worth more than $50 on the retail market!

The seller on Shopee, ypxzb888.sg, denies all these and says their track record is very good!

Beware of this Seller on Shopee Singapore called ypxzb888.sg!

They will block users that give them unsatisfactory comments on Shopee platform and Shopee Singapore is obviously not doing anything about this!

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J
11:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shopee Rider collects unauthorized fee

Date occurred: July 8

Standard delivery rider who collected 60 pesos unauthorized fee despite the items being delivered is fully paid.
mobile number used by rider 0936-8042725. Please pakigawan ng action. i am worried sa lahat ng delivery nya ginagawa nya to. Creating bad reputation to company.

Order ID: 200705J0A8VBTG with Tracking Number:SPEPH20231280082R
Order ID: 200705J0A8VBTF with Tracking Number:SPEPH20559734857Z
Order ID: 200705J0A8VBTH with Tracking Number:SPEPH20563652228G

Case Number: 78125028, filed through Shopee Customer Service named Liza T.

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P
6:09 am EDT

Shopee System change my order received automatically even product have not shipped out.

Be careful on the Shopee system, it automatically convert my order received while waiting for the parcel and then found that the tracking number for the parcel couldn't be found.
Shopee team push the problems back to consumer and not sincere in helping out to solve the problems.

So be careful and don't trust the website so much !

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About Shopee

Screenshot Shopee
Shopee is a leading e-commerce platform in the Philippines that offers a wide range of products and services to its customers. It is a one-stop-shop for all your shopping needs, from fashion and beauty products to electronics and home appliances. The platform is user-friendly and easy to navigate, making it accessible to everyone, regardless of their level of tech-savviness.

One of the key features of Shopee is its competitive pricing. The platform offers some of the best deals and discounts on a variety of products, making it an attractive option for budget-conscious shoppers. Additionally, Shopee regularly runs promotions and campaigns, such as flash sales and free shipping, to further incentivize customers to shop on the platform.

Shopee also has a strong focus on customer service. The platform has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns they may have. Shopee also has a buyer protection policy in place, which ensures that customers receive their orders in good condition and on time. In the rare event that a customer is not satisfied with their purchase, Shopee offers a hassle-free return and refund process.

Another unique feature of Shopee is its social aspect. The platform has a built-in social media feature that allows customers to interact with sellers and other shoppers. This creates a sense of community and fosters trust between buyers and sellers.

Overall, Shopee is a reliable and convenient e-commerce platform that offers a wide range of products at competitive prices. Its focus on customer service and buyer protection make it a trustworthy option for online shopping in the Philippines.

Overview of Shopee complaint handling

Shopee reviews first appeared on Complaints Board on Nov 9, 2016. The latest review Account issue is unresolved was posted on Oct 1, 2024. The latest complaint Bills payment through shopeepay | meralco bill was resolved on Nov 13, 2022. Shopee has an average consumer rating of 1 stars from 1151 reviews. Shopee has resolved 14 complaints.
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  1. Shopee Contacts

  2. Shopee phone numbers
    +65 62 066 610
    +65 62 066 610
    Click up if you have successfully reached Shopee by calling +65 62 066 610 phone number 35 35 users reported that they have successfully reached Shopee by calling +65 62 066 610 phone number Click down if you have unsuccessfully reached Shopee by calling +65 62 066 610 phone number 59 59 users reported that they have UNsuccessfully reached Shopee by calling +65 62 066 610 phone number
    Singapore
    +62 213 950 0300
    +62 213 950 0300
    Click up if you have successfully reached Shopee by calling +62 213 950 0300 phone number 26 26 users reported that they have successfully reached Shopee by calling +62 213 950 0300 phone number Click down if you have unsuccessfully reached Shopee by calling +62 213 950 0300 phone number 23 23 users reported that they have UNsuccessfully reached Shopee by calling +62 213 950 0300 phone number
    6%
    Confidence score
    Indonesia
    +60 322 989 222
    +60 322 989 222
    Click up if you have successfully reached Shopee by calling +60 322 989 222 phone number 85 85 users reported that they have successfully reached Shopee by calling +60 322 989 222 phone number Click down if you have unsuccessfully reached Shopee by calling +60 322 989 222 phone number 66 66 users reported that they have UNsuccessfully reached Shopee by calling +60 322 989 222 phone number
    13%
    Confidence score
    Malaysia
    +886 266 366 559
    +886 266 366 559
    Click up if you have successfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have successfully reached Shopee by calling +886 266 366 559 phone number Click down if you have unsuccessfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have UNsuccessfully reached Shopee by calling +886 266 366 559 phone number
    Taiwan
    +66 20 178 399
    +66 20 178 399
    Click up if you have successfully reached Shopee by calling +66 20 178 399 phone number 9 9 users reported that they have successfully reached Shopee by calling +66 20 178 399 phone number Click down if you have unsuccessfully reached Shopee by calling +66 20 178 399 phone number 8 8 users reported that they have UNsuccessfully reached Shopee by calling +66 20 178 399 phone number
    6%
    Confidence score
    Thailand
    +84 19 001 221
    +84 19 001 221
    Click up if you have successfully reached Shopee by calling +84 19 001 221 phone number 6 6 users reported that they have successfully reached Shopee by calling +84 19 001 221 phone number Click down if you have unsuccessfully reached Shopee by calling +84 19 001 221 phone number 5 5 users reported that they have UNsuccessfully reached Shopee by calling +84 19 001 221 phone number
    9%
    Confidence score
    Vietnam
    +63 28 805 200
    +63 28 805 200
    Click up if you have successfully reached Shopee by calling +63 28 805 200 phone number 206 206 users reported that they have successfully reached Shopee by calling +63 28 805 200 phone number Click down if you have unsuccessfully reached Shopee by calling +63 28 805 200 phone number 158 158 users reported that they have UNsuccessfully reached Shopee by calling +63 28 805 200 phone number
    13%
    Confidence score
    Philippines
    More phone numbers
  3. Shopee emails
  4. Shopee address
    5 Science Park Drive, Shopee Building, 118265, Singapore
  5. Shopee social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Shopee contacts
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