Menu
For Business Write a review File a complaint
Shopee Customer Service Phone, Email, Contacts

Shopee
Reviews and Complaints

shopee.com

Learn how the rating is calculated

1.0 22 Reviews 1129 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Shopee Complaints 1129

ComplaintsBoard
C
5:18 am EST

Shopee service

I have ordered the product on 12.12.18 and waited until today 02.01.19. I kept checking on the logistic info on shopee app its still written ‘transferred to 3PL'. Until I called shopee customer service, checked through ninjavan and track poslaju, I get to know that it has already arrived at the allocated post office! No notification was given by shopee until now. Feel disappointed.

Read full review of Shopee and 1 comment
Hide full review
1 comment
Add a comment
N
N
naeomhy ilao
US
Send a message
Jan 04, 2019 9:20 pm EST

where is my order ? when will i received it ?
Bakit napakatagal niyo naman ideliver ang order namin sa shopee? It took 3weeks until now wala pa din ? kung alam ko lang na ganyan kayo mag process sana pala hindi nako umorder. Kaya nga kami nag order sa online shop kasi we all thought na walang hassle! and now here it is baka akalain ng shopee nagawa lang kami ng way para makarefund grabi naman. may contact number naman kami sana lang.mag explain kayo thankyou and Godblessed

View 0 more photos
ComplaintsBoard
T
10:10 pm EST

Shopee my orders wasn't process where in fact I already paid for a long time already

I have paid a week ago and until now, my payment wasn't process yet. It should be process the next morning but still, they did not confirmed it. I've been calling, texting and I already chat the but I never received a single reply. I really need my money back or get my orders so please help me. If they're not guilty, then they should reply to my texts and answer my call but they never did it even once.

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
I
6:21 pm EST

Shopee did not receive the item when "return to sender" has already been retriggered

12/19 the item on my acct has been marked "return to sender" but as of the moment, said item did not reach my doorstep.No feedback receive from your CS despite of many emails I've sent instead, they are mentioning an old but already resolved issue.I don't think those CS of yours deserve to work on your team, they're too lazy to investigate and help!

Read full review of Shopee
View 0 more photos
Update by iamestee
Dec 19, 2018 4:56 pm EST

Your customer service in the philippines could not render good service to sellers like me. They keep on sending automated replies instead of helping to resolve the issue. The tracking details of one of my items is not updated hence buyer could not confirm receipt. Can you assist me on this? i don't know what to do now. I don't know how to get the payment of my buyer if the issue could not be resolved in no time.

Hide full review
ComplaintsBoard
J
9:15 am EST

Shopee item that I didn't receive

Goodevening po. Mgccomplaint lang ppo sana ako about sa rider na ngdlver saken.
Ang nklgay po kcng delvery date sa shoppee acct.. Ko is december 19 and 20 kc 4 items un pero dlwang tracking number lng.
Dec 19 2018 5:03 pm. tumtwag c rider sken at ngttx. Nksilent phone ko. Pero 5:13 pm. Tumtwag ako sknya. Umwi ppa nga ko galing trbho. kc walking dstance lng nmn smen work ko. Pg uwi ko ng bhay wala na ko nadtnan na dlvery. Knulit ko ng knulit twagan ung rider hnggng pg sagot nsa oliVeros na dw sya. Sabi ko "kuya baka pwdw nmn bumalik ka kasi malapit ka pa naman dto. ang tgal ko na kasi inaantay yang dlvery na yan almost 20 weeks na" sagot nya saken hnd na dw sya mkkblik kc pbaesa nova na dw sya sab ko nmn tamang tama my daan yan dto samen pplbas ng baesa. Hnd n dw sya mkkblik. Pngbgyan ko. Tpos bngay ko pa number ko na kuya bukas alam ko my ddting pkong dlver. Bka pwdw mo na yan isabay. Sabi hhnappin nya dw mgddlver sken pra pgisahin nlng item ko. Dec 20 2018 ngaantay ako ng dlver dko na nga snslent phone ko. Kht nrrnig ng boss ko. Walang dumating na dlvery. n shoppee n ggmtin ko dpat ngyong pasko kasi dmit un. Hnggng sa nkipgchat nako sa seller. Sabi pablik na dw ng rizal ung inorder ko. Na wala akong kaalam alam na hnd ko na pala marrcieved ung item na mtgal ko ng inaantay. Panu po kya un dsddo pa nmn ako makuuha ko na ung mga inorder ko kc ngtiis akong d bmli ng bgongn dmit sa mall kc nga expected ko my mrrecieved ako galing sa shoppee pero wala na pala. thankyou. sana po mgwan ng actions

Read full review of Shopee
Hide full review
ComplaintsBoard
L
6:04 pm EST

Shopee fund transfer payment

Ive made this order and did a fund transfer sometime on dec 20. And then i received an email that this is invalid because the receipt is blurred. I made a mobile transfer and screenshot of it drectly from mobile, so why is it blurred? And the money has been deducted on my account. What will happen to the money if they will not process this? Its so frustrating!

Read full review of Shopee and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
A
A
Arluy
PH
Send a message
Jan 08, 2019 6:14 am EST

Hello! I just experienced the same issue. I was not able to complete the process, the money has been deducted but dragonpay has voided my transaction cause i wasnt able to validate during the given time. Has your issue been resolved?

ComplaintsBoard
N
10:43 pm EST

Shopee oppo a3s phone

Superphone. Name of the seller to report!

I file a return/ refund request for a phone oppo a3s but they never replied on my request! They wanted me to return back the item but they never provide complete information how the process works, then I found out that there is a refund of my money cod but I really dont know how to get it! Ive been trying to contact the seller but they are not answering my questions!
Please contact me asap. I cannot reach the customer service department! Please help I want my money back!

Read full review of Shopee
View 0 more photos
Update by Nelvin Manrique Orogo Mostasa
Dec 17, 2018 10:45 pm EST

my contact number [protected]. please respond asap

Hide full review
ComplaintsBoard
M
8:21 pm EST

Shopee customer service representative

i am filling a follow up about my order but they didnt help me, its more than 3working days for my payment confirmation and still not being process... i contacted the shopee customer service to expedite the process since i already pay the whole amount.
but instead of rep helping me they ask me to stay for 2-3mins so that they couldnt check but they just left me hangup

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
M
7:47 pm EST

Shopee xpost rider did not show up.

I got Quadx (XPost) text in the morning that my order will be deliver same day. I waited until late afternoon still no rider. At 639PM I checked Shopee "To Receive" and it showed "Return to seller initiated. Delivery unsuccessful due to: Consignee is unavailable". The rider did not show up and it's came out my fault? BS naman. Worst is there is no text message or effort on the rider part to contact me that he cannot come that day.

Read full review of Shopee
Hide full review
ComplaintsBoard
E
11:06 pm EST

Shopee automatic smart robot vacuum

I ordered an Automatic Smart Robot Vacuum Cleaner with an original price of 1302 with sale price down to 349 through the Shopee platform.I dont have so much expectations on the item since it is made in China and it was cheap for the price but I really lived for the product descriptions /claims posted.The product was packed well untill I opened the box.It is a battery operated product, very different from the product description posted on the Shopee app.

Read full review of Shopee
Hide full review
ComplaintsBoard
T
7:05 pm EST

Shopee I received a damaged product and I can’t even use it!

Please help me to have my refund. I ordered a shoes and when I received the product, I found out that it was very damaged and shattered! I was so disappointed and at the same time heart broken because it feels like my money was wasted! The name of the seller marvinserranoyumang. This seller is bogus! And very not accomodating! Please help me shopee to have my refund, it's my school allowance and I am very sad that my money was wasted. Im still a student

Read full review of Shopee
Hide full review
ComplaintsBoard
A
1:50 am EST

Shopee scam case

There is a scam case in which I purchased a PTZ CCTV (xiaomi brand) from the shop named ''xinzeyuan.my'' for RM164. However, what I received is just a SanDisk 16GB memory stick. I tried to message the seller but said that I ordered the SanDisk memory stick. Then she does not want to reply anymore. Can you please further investigate about this issue.

Read full review of Shopee
Update by Apping
Dec 11, 2018 1:55 am EST

''xinzeyuan.my'' changed its shop name to ''XZY Toko kehidupan elektronik''

Hide full review
ComplaintsBoard
F
8:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Shopee not sending the item

I ordered 2 premium Ecosport Foldable Three Wheel Adjustable Kids scooter. but i only received it 1. i already chat with the seller, they gave me whatsapp number of their customer service on last 6th December 2018. but until today, 10th December still no answer and they trying to avoid my question and didn't solve the problem as soon as possible.i ordered on 03/12/2018, and i received 1 box on 06/12/2018. the number that given to me is [protected].her name is Min. The name shown in shopee is itatoy. I don't know either the problem comes from the seller or by Poslaju. that's why i asked the seller if they send my item or not. If yes, i will make a confirmation with Poslaju then. Very bad service

Read full review of Shopee and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
E
E
Erinsyaw
Negeri sembilan, MY
Send a message
Mar 04, 2021 1:16 am EST

I ordered 1 set spatula on behalf my sister. She will fly to Sabah on the weekend so we expecting to received the item before weekend. Order submit on monday but until Wednesday they haven’t post the item. I try to contact them to expedite the shipment. Delay 2-3 days is okay since we have whole week to receive it but the seller is so irresponsible to atleast answer when will they post the item. I cancelled the order and they just ignored it. It’s okay if you can’t post but atleast make your customer at ease and approve our cancellation immediately so we can buy from another selle. Btw the shop name is ITATOY. I read a lot of complaints here regarding this shope. I hope Shopee can do something about it

ComplaintsBoard
R
3:54 am EST

Shopee blender

I tried ordering the same item from different sellers and all of them failed. One of them did not even bother sending the order and another one sent a wrong item. Also, sellers does not respond to my chat messages and the worse part is the support of shopee doesn't care. Don't bother using this platform. Its a waste of time. All the orders were paid using a credit card.

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
M
12:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Shopee smart tv sony bravia 43in

The seller simply charged insurance coverage higher than the value of bought items after the money transfered to seller's bank. It should be informed earlier so that the buyer could have decided to buy or not. He stated that he couldn't did nothing if i didn't pay the insurance and didn't want to refund the money back to the buyer.
I think this shouldn't be the case.

Read full review of Shopee
Hide full review
ComplaintsBoard
W
1:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Shopee I have not received my money back/they didn't reactivated my voucher code

I have ordered an item, and used voucher code.. I have purchased that used using my hard earned money (it is not a free voucher code).. But since the item was out of stock (seller told me), that's the reason I have cancelled it (as per customer service rep advised).. I have a screenshot of the conversation I had with (lexy/lex), the rep that advised me that I can cancel the item on my own. It's been 3 weeks, I have called multiple times, chatted multiple times, and sent an email as well.. But no luck! It is not my fault if the item was out of stock! I have not received the item, so it means that I have to get my money back!

Voucher code: flash1500edgh9 -573 php
Order number: 18111107503k1dk - union stove

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
M
4:40 am EST

Shopee kz zst earphones

Bae batino laguna, nareceive niyo na yung item ko. Kailan niyo yan idedeliever? Nagtake note ako na after 7pm sana para nasa bahay ako pero walang may nagcocontact sakin kung ano na bang ganap aa item ko. Iupdate niyo naman mga naghihintay jusko naman. Imbis na pagdating sainyo at ideliever agad eh parang mapapatagal pa. Ayus-ayusin niyo naman ang pag uupdate

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
A
3:38 am EST

Shopee website

Shopee website are so bad rather than aps. There is no describtion for every item we want to buy. So baadd! And I hate once I started to hit "love/like/favourite" button seems like shopee website dont have option selection of what we save as favourite. But all these thing completely have in shopee aps.. Whats wrong with shopee website seem like poor and low level page that cant provide like apps to make it very friendly user.. Damn!

Read full review of Shopee
Hide full review
ComplaintsBoard
N
12:01 am EST

Shopee wrong address

I have received phone call from postman & few messages informing that the items has not been deliver due tot he wrong address.

I asked postman to return all the items back to Shoppee, until now I have not received any call from Shopee.

I have made two (2) times purchase wth Shopee:
1) Ref no : [protected] dated 13 nov 2018
2) Ref no : [protected] dated 13 nov 2018

I have amended the address as per below:

PTTEP HK Offshore Limited
Level 15, Menara Darussalam
No. 12 Jalan Pinang
50450 Kuala Lumpur
Attn : Zulhaimi Abdul Rahman

For any query, please call me at [protected] or [protected]

Read full review of Shopee
Hide full review
ComplaintsBoard
E
8:07 am EST

Shopee my order baby wipes...

My order I already paid via PNB ATM... I cannot change the payment method so I went to ATM machine... But until now no delivery happen... Please help me... I paid that last November 13, 2018...enclosed are the receipt of payment I made directly...Im so eager that you'll pay attention with this matter... Or how can I refund? Coz I thought it'll be alright paying via PNB ATM machine...

Read full review of Shopee
View 0 more photos
Hide full review
ComplaintsBoard
B
3:33 am EST

Shopee white shoes korean and its cleaner

Hi Shoppee,

I wasn't at home when the item is delivered in our house. I ordered Korean White Shoes and its cleaner but I received a Skecher Slippers? Huhu. What will I use now in our Christmas Party Dance Presentation?
And prior to that, they delivered a helmet in our house in which I do not order one? I don't even a motorcycle. Huhu. I'm so disappointed, I thought it's less hassle and less expense but it's the other way around. :(

Read full review of Shopee
Hide full review

Shopee Reviews 0

Looks like Shopee has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Shopee, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Shopee

Screenshot Shopee
Shopee is a leading e-commerce platform in the Philippines that offers a wide range of products and services to its customers. It is a one-stop-shop for all your shopping needs, from fashion and beauty products to electronics and home appliances. The platform is user-friendly and easy to navigate, making it accessible to everyone, regardless of their level of tech-savviness.

One of the key features of Shopee is its competitive pricing. The platform offers some of the best deals and discounts on a variety of products, making it an attractive option for budget-conscious shoppers. Additionally, Shopee regularly runs promotions and campaigns, such as flash sales and free shipping, to further incentivize customers to shop on the platform.

Shopee also has a strong focus on customer service. The platform has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns they may have. Shopee also has a buyer protection policy in place, which ensures that customers receive their orders in good condition and on time. In the rare event that a customer is not satisfied with their purchase, Shopee offers a hassle-free return and refund process.

Another unique feature of Shopee is its social aspect. The platform has a built-in social media feature that allows customers to interact with sellers and other shoppers. This creates a sense of community and fosters trust between buyers and sellers.

Overall, Shopee is a reliable and convenient e-commerce platform that offers a wide range of products at competitive prices. Its focus on customer service and buyer protection make it a trustworthy option for online shopping in the Philippines.

Overview of Shopee complaint handling

Shopee reviews first appeared on Complaints Board on Nov 9, 2016. The latest review Account issue is unresolved was posted on Oct 1, 2024. The latest complaint Bills payment through shopeepay | meralco bill was resolved on Nov 13, 2022. Shopee has an average consumer rating of 1 stars from 1151 reviews. Shopee has resolved 14 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.1
64 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Shopee Contacts

  2. Shopee phone numbers
    +65 62 066 610
    +65 62 066 610
    Click up if you have successfully reached Shopee by calling +65 62 066 610 phone number 35 35 users reported that they have successfully reached Shopee by calling +65 62 066 610 phone number Click down if you have unsuccessfully reached Shopee by calling +65 62 066 610 phone number 59 59 users reported that they have UNsuccessfully reached Shopee by calling +65 62 066 610 phone number
    Singapore
    +62 213 950 0300
    +62 213 950 0300
    Click up if you have successfully reached Shopee by calling +62 213 950 0300 phone number 26 26 users reported that they have successfully reached Shopee by calling +62 213 950 0300 phone number Click down if you have unsuccessfully reached Shopee by calling +62 213 950 0300 phone number 23 23 users reported that they have UNsuccessfully reached Shopee by calling +62 213 950 0300 phone number
    6%
    Confidence score
    Indonesia
    +60 322 989 222
    +60 322 989 222
    Click up if you have successfully reached Shopee by calling +60 322 989 222 phone number 85 85 users reported that they have successfully reached Shopee by calling +60 322 989 222 phone number Click down if you have unsuccessfully reached Shopee by calling +60 322 989 222 phone number 66 66 users reported that they have UNsuccessfully reached Shopee by calling +60 322 989 222 phone number
    13%
    Confidence score
    Malaysia
    +886 266 366 559
    +886 266 366 559
    Click up if you have successfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have successfully reached Shopee by calling +886 266 366 559 phone number Click down if you have unsuccessfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have UNsuccessfully reached Shopee by calling +886 266 366 559 phone number
    Taiwan
    +66 20 178 399
    +66 20 178 399
    Click up if you have successfully reached Shopee by calling +66 20 178 399 phone number 9 9 users reported that they have successfully reached Shopee by calling +66 20 178 399 phone number Click down if you have unsuccessfully reached Shopee by calling +66 20 178 399 phone number 8 8 users reported that they have UNsuccessfully reached Shopee by calling +66 20 178 399 phone number
    6%
    Confidence score
    Thailand
    +84 19 001 221
    +84 19 001 221
    Click up if you have successfully reached Shopee by calling +84 19 001 221 phone number 6 6 users reported that they have successfully reached Shopee by calling +84 19 001 221 phone number Click down if you have unsuccessfully reached Shopee by calling +84 19 001 221 phone number 5 5 users reported that they have UNsuccessfully reached Shopee by calling +84 19 001 221 phone number
    9%
    Confidence score
    Vietnam
    +63 28 805 200
    +63 28 805 200
    Click up if you have successfully reached Shopee by calling +63 28 805 200 phone number 206 206 users reported that they have successfully reached Shopee by calling +63 28 805 200 phone number Click down if you have unsuccessfully reached Shopee by calling +63 28 805 200 phone number 158 158 users reported that they have UNsuccessfully reached Shopee by calling +63 28 805 200 phone number
    13%
    Confidence score
    Philippines
    More phone numbers
  3. Shopee emails
  4. Shopee address
    5 Science Park Drive, Shopee Building, 118265, Singapore
  5. Shopee social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 23, 2024
  7. View all Shopee contacts
Shopee Category
Shopee is ranked 11 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.