Shopee
Reviews and Complaints

Nagprocess ako ng order dto. Na debit na nila payment ko tapos bgla nalang kinancel ung order! Tapos ngayon di ako makakuha ng refund kasi pinapastop nila kay dragon pay! Punyeta ibalik nio pera ko! 🤬🤬🤬 system glitch nio un tapos ayaw nio ifix! May screenshot ako na naprocess payment ko. Yet ayaw nio ibalik! Nagemail na ko sainyo nag email na rin akonsa shoppee walang nangyayari! Kelangan ko ng refund ko! Order id 19021119366kck8

I bought a tv from a seller acestoreph which had pretty good reviews. The item took two weeks or so b3fore it arrived. Shopee marked it cancelled and lost in transit but I received the item very late though. Unfortunately after the long wait.. 2days after receiving the item it was already showing the signs of defect. It would turn on) off by itself.. It has sounds that were very annoying and so I decided to return it paying the shipping at my own expense just to return it. The seller receives the item and promises to refund. After a week no refund, shopee customer service extends help.. A fake help just full of emaling and promising to ban the seller but nothing was progressing. Until now, I don't have my refund and the seller is ignoring my calls. It's [censored]ty! I am not doing business from this site anymore.

Good day, I' d like to complain entrepouch for unethical bussiness practice. I messaged their page,
explained that I need to cancel my 200 pouch order and change it to a 100 kraft pouches, to see the actual product and properly add my design/label. I also make sure that the product was NOT yet shipped before I cancelled my order. The following day, I was surprised to see a notification that my item was shipped (late afternoon.)Then a notification of my request to cancell was rejected. I messaged entrepouch but they just reasoned out that they did not saw my request to cancel first and that it was up to shoppee to allow if i can only pay for the 100 pouched instead of 200pcs. (Which means to me that I need to pay for the cancelled items.)Its unfortunate how this kind of tactics are being practice inside shoppee. To me bussiness bullying and unethical practice to profit should have no place in a decent company.
Forcing a buyer to pay for an item that she CLEARLY already cancell even before they were shipped just because the seller failed to do their obligation of checking their transactions and notification first is un acceptable. Customers should not pay for the vendors lack of online order. I preffered shoppee over its rival due to its reasonable shipping price, I trust that your management will also deal with these unethical vendors in a reasonable manner. salamat.

hi good day. i would like to make a complain in regards to my delivery. i did not receive any phone calls in regards to the delivery of my item and i did not request to send it to another address. i am a bit confuse as to why it will route to talisay city when i did not request to change it. it was clearly stated that it should be sent to 214 fllamas street punta princesa cebu city. i need the item

date of incident today Feb. 7, 2019

1. Item is well packed and sealed.
2. I order three pieces 5.1 Channels USB To 3.5mm Jack Audio Adapter Converter PC
3D External Sound Card
3. I received two pieces.
4. found one item defective, motorboating sound

Pls. guide me what to do, Do i need to send back the defective item? How about the missing one item how do I get it?

I also send a chat message to the seller vinegar98.ph and waiting for the reply, I also want you to know what kind of seller vinegar98.ph. This is my first, and bad experience in shopee.

ertech2018

I ordered a pair of cctv spectacles from a seller on shopee. the product is faulty it does not even power on. Both the seller and shopee keep asking for a test video from the product. I have explained to them numerous times that I cannot send a test video as the product won't power on. But for some reason their limited intelligence cannot understand this. both the seller and shopee are both refusing to refund me my money or replace it. I just got scammed by shopee

This regards to my order that i placed last 3 weeks ago, that item was cancelled today Feb 2 2019. Due to failed to deliver the item and collect payment. I ve been calling for this ever since they tagged the order status as a bad address. First 2 go havent contacted us that the item will be delivered. Second i specifically clear with my instructions that theu need to call nor text me becuase we are living on a flat. In any courier company that we made transaction with it is normal if the person who deliver the item that doesnt know where the exact address will communicate with the recipient of the item WE DONT RECIEVE ANY COMMUNICATION WITH 2go And as for what they stated their 2go delivery guy doesnt have a load on their mobile to send us a text norification nor give us a call, which doesnt make sense to me at all, first why do we need to put contact number if it will be useless anyway. Second your customer service representative doesnt make sense at all responding unaccordingly. Even the supervisro dee didnt know how to have a good customer experience. This is one of the mere reason why the country doesnt grow in progress due to poor service.

Order id: 19011612393CTTS
CONTACT DETAIL [protected]

Shopee Thailand: Worlds Worst Online Shopping - Zero Stars
After reading the negative reviews below i can only agree 100% with what is being said about Shopee Thailand. Seems like a pattern of SCAMS with deceptive and unprofessional conduct from this company.

My poor experience was as follows, a seller sent me an item completely different to what was ordered. The item they sent was a small cable and not what I paid for which was a wireless mouse.

The seller in chat just said "we sent you the correct item" so it's your word against theirs.

It's basically a BAIT AND SWITCH scam that many sellers on Shopee seem to be doing and getting away with as Shopee just does not care what the sellers are doing.

So long as the seller sends you something (does not matter if it's a box of rocks) the order will be marked as completed by Shopee. You need to understand that once you have paid for an order the deal is done as far as Shopee Thailand is concerned.

No matter what the "seller" sends you or if you have a problem with item if it's defective a REFUND IS NOT POSSIBLE from Shopee. They simply don't care about customers at all, the support and ethics of them is the worst that I have ever seen from an online shopping company.

They are happy to take money from a Farang "foreigner", but you cannot get an email reply in English or talk with anyone in English over the phone when you have a problem. They only send generic emails "blah, blah, blah" if you make a complaint about an order to just to WASTE YOUR TIME. They do this because they know that most people will just give up.

Personally, I only lost 450 Baht about 15 USD so it's a LESSON LEARNED, I hope people reading this won't make the same mistake I did and use Shopee. A friend of my mentioned in conversation (after I got scammed) that he had a similar problem with a seller and Shopee once again just DID NOT CARE and it was the exact same recipe of inaction like my case.

Don't throw your money away - Avoid Shopee Thailand

Hello and hi,

I just want to make a complaint. This thing happened to me a few time already about the shipping process especially in sibu. Please, don't ever use abx courier service. This company is [censored]tt, they don't want send the parcel to customer, without inform the customer. After 2 weeks, when i call the abx office. They asked us(customer) to collect from their shop. What is the purpose we pay for shipment? PLEASE, PLEASE DON'T USE ABX COURIER SERVICE. I'M MUCH MORE PREFER POS LAJU MALAYSIA. EVERYONE AT SIBU HAS ALREADY COMPLAINT ABOUT THIS [censored] COMPANT.

i have reply email for submit refund on 15 Jan 2019 4.06pm, no reply from shopee at all, then call customer service on 22 Jan 2019, shopee agree to re-send the email, but didnt send at all.

Call again customer service on 23/01/2019 11.20pm, they ask to re-send the email, I have re-send n request them to reply an email said ady receive or not, the customer service refuse to reply with the email & said they wont reply any email. I need to call back them again for confirm receive or not receive.

when i call customer service, i choose chinese, but always route me to malay or english operator.

Seller username: rszt.my
Shop link: shopee.com. my/rszt.my
Order ID: 19011311142CBYW
Order time: 13-01-2019 / 1114hrs
Payment time: 13-01-2019 / 1115hrs
1: Logistics tracking last update was on 14-01-2019 / 1503hrs "your order is ready to ship from the seller"
2: Contacted seller on 17-01-2019 / 1655hrs askind whether the order has been shipped but no response from seller until now, even the seller was online from time to time.
3: Used "extended shopee guarantee" and it extended to 19-01-2019 and says "the seller should ship out by 19-01-2019"
4: Until this complaint date (20-01-2019 / 0234hrs), seller remains unresponsive and hasn't shipped my order.
I am cancelled the order and hoping to get a refund.
I hope Shopee will take serious action towards this seller.

System was inefficient and had many problems. I have been ordering the product since 28/12/18 but the seller did not manage to ship out the item I ordered. After waiting for very long, the seller notified me that I had to cancel my order and reorder. After reordering the same item, I found out that the product has been deleted on Shopee platform due to incompliance with the platform guidelines. Therefore I request to cancel my order and get a refund but seller says I can only reject item when courier delivers it to my address.

I am one of the customers who have the thought of 'Let's give Shopee a chance even though their rating is really bad'. I very regret about my decision. I'm very unfortunate to face the issues of many people at my first try.

There are a ton of complaints from other people about the seller, courier, and Shopee. Therefore I'm not planning to explain it again even though I almost face it all. However, I want to write more about the Shopee Dispute Team. The dispute team has no problem-solving skill. They provide many untrue excuses and very good at shirk responsibility even though I provide quite many proofs on my issue. It's been a month and there is no resolution yet they self claim the issue has resolved. There is nothing else I could do but just provide my rating and explanation at many websites. I also plan to file a complaint at the National Consumer Complaints Centre.

I ordered this January 8, 2019. I tried to cancel cause it took so long for the seller to ship the product. The seller rejected my cancellation and told me that it was shipped out in Jan 9, 2019. I suspected that the seller is lying because the system status of the order is STILL ready to ship. I contacted an agent earlier and he did no help at all.

The order just updated this day and it says the seller shipped out the product on this date!

Can you at least put an action to dishonest sellers?
------ Another Complaint -----
I had 3 orders cancelled too, by the system indicating that each of it was lost. Given that I waited so long for it to arrive only to find out that it was lost in shopee limbo— sorting hub.

The seller takes too long to ship the products. When I ask them question, no reply, no response. They rejected my cancellation request. I already extend shopee guarantee. They should ship out by 8th of January but they didn't. I am going back this week so I really need my parcel to reach by this week. Mr DIY customer service is really bad. I am so disappointed and furious! I m totally fine when they rejected my cancellation request, then they should ship out my stuff ASAP, but until now, I have not receive my stuff. I am getting pissed off because of this stupid DIY shop.

After getting the item 3 weeks later than the expected delivery date (2 weeks after order), the item that was sent to me was defective. I was forced to buy another product with the same function from lazada and it arrived the day after I ordered it. I then contacted the seller and asked if I can get a refund or an item replacement, I also provided pictures of the product and its receipt. The seller was rude enough to ask me to send a video of me connecting the product to my computer, assuming I didn't know what I was doing. But I still complied with their request, I didn't want to hassle myself from removing every cable behind my PC setup because its already fixed. And due to the fact that your chat system does not support the uploading of videos, I just sent pictures of my computer setup perfectly functioning with the other item I bought from lazada, along with their item just sitting in the middle of it all, showing that I used the other product that I bought rather that theirs. I also advised their customer service representative to refrain repeating to the other customers what he/she told me to do. Now I'm blocked from their chatbox and I can't even report the seller from your website...

Jan 7 2019 I could have recieve the package. Im in the location. Im only away from my cp because I cooked lunch then eat lunch. This del boy with cp number +639061529289 tagged in shoppee that im not around to get the package. If he called out my name. Or look for me in the apt., ask the neighbor or land lord etc. Especially a call would verify im there. Now its been 2 days and the package is not redelivered. He promised he will come back the next day.. This is my package tr# y2040195j

Shopee does not give a [censored] about whether there are scammers or not as long as its not a big sum or just a few couple of similar situations and just expect the customers to settle the situation themselves with the seller by just dumping information of the seller for you to contact them. However, the seller refuse to reply at all so i contact her on her store again and she only replied once saying that she was busy before so she couldn't meet up and saying that Shopee knows that she usually will send out another parcel for customers who lost mail(opted for Normal Mailing without tracking) but there were never such proven story just words but no true action and clearly Shopee don't know what is Customer Service. Seller also mentioned she have mailing proof but when i asked for it, she previously avoided that question and now when i asked for it for the second and third time, she still chooses to ignore. Clearly Shopee does not care what kind of sellers are there in their system. I believe she only targets buyers that opted for Normal Mail to scam small amount of money. Such low tactic.

I am very annoyed by the way your customer service agent hadling my return request. I bought a pair of solar gate lights from Shopee Malaysia. One of the light was damaged when it was delivered. So i initiated a return request. To my surprised, the CS agent only allowed one of the damaged light to be refunded. What am i going to do with the other one? I strongly disagree with it but he still proceed with the refund without my consent. This is absurd.

Kindly refer to the attachments for the derails. I demand a refund in this case.

2, 148 ang gi pangayo sa courier ninjavan og nag give ko exact amoung gi ihap gyud nako ang kwarta ika tulo ayha nako gi bayad sa iya 2, 148 gyud supposedly 1, 248 so mao tu subra og 900 pero gi suklian ko niya og 300 naningala ko but gipa dayon lang nako unsay nahitabo gi dawat nako ang sulki pero naa pa gyapon 600, dapat 1, 248 ra gi bali man niya og ingon dapat 1, 2 dili 2, 1. I called him 2 times and he told me that pangitaan ra niya og paagi mo balik ra daw siya if subra kay makita daw ang total sa ilang system but wala siya ni balik and worst is that he block my number.