Shopee
Reviews and Complaints

I ordered via browser on July 9th and paid via LBC the day after. According to the shopee app, the order was already shipped to zoom courier, but when I checked the tracking number at ZC's site, it says the shipment was "rejected by shopee". It had been 7 days and I am thinking the product might not ever be shipped if it continues to be this way. Why was my shipment rejected by shopee? Please fix this, or at least reply.
Order ID: 180709121455JH9
ZC tracking number: [protected]

I would like to formally complain about my experince with OLLIVAN.PH. I wasnt able to recieved one of my ordered phone case so I reported it to the seller. they promised me that they will ship another product so i agree in return I will not report them. but to my surprise I need to pick up ONE phone case to philippine post office. Imagine? form commonwealth to Philippine post office. I rode a taxi from my office just to get there. I waited in que for more than 2 hours and i paid extra 112 pesos for the handling fee. This cost me more and this is very hassle to my part. I am choosing shoppee for convinience not for all of this mess. I am never going to order in the same shop again. i am very disappointed. attached below are my proof of payment and the conversation I had with the seller. I am hopin for your feed back. reach me through [protected]@gmail.com

Hi, good afternoon! We have received our order few days back and found out that it is lacking one item. My order number i.d. is 18062222187954B and the seller is trailblazer.ph. In this transaction, I ordered 1 set of h4, 2 sets of led bulbs (h8 and h11), electic wire, carbon fiber vinyl film and car wheel tire stem. Before I completed the order, I communicated with the seller (trailblazer.ph) that i needed 1 set of h8 and another set of h11. They even responded "yes, we will ship asap, dear". So with those words i felt contented and completed with the order. When we opened the package in front of the delivery boy, h8 was missing. At first, we told the delivery personnel that i will not be accepting it since it's incomplete. But because we felt pity on him for the reason that he will be the one to pay it since it was already open, so we accepted it. He told us that he will help in making a follow up with the lacking item. What we did was that i communicated with them (the seller) again telling them that 1 item is lacking, 1 set of h8. Then they responded saying that i only ordered 1 item. 3 minutes later they sent a message saying that i ordered 2 same items. Then 2 minutes later they sent a message stating that h8 is unavailable and that they have updated me. I told them that they never updated me or notified me about it. If they really updated me that h8 is unavailable, then why did they charged me with the same amount 2 times. This is just a small amount but this is about being sincere and true to their words. I kept on asking them for the remaining item they have not included. just this morning, they sent me a message, but only offered a P100 compensation fee.

This people are so stupid that they kept on changing the reasons on why they have not sent the item. the amount was just P266 for a set of 2, it's indeed a small amount but i need the items for that price. I have already sent messages through your site and Richard of Shopee team just don't care.

This is our entire conversation with the seller, trailblazer.ph, at shopee chat room:

conversation starts here...

me: please ship out 1 pair of h8 and another pair of h11 on this order. thank you!
[protected]:08

me: this is for the first item of my orders.
[protected]:20

seller: yes
[protected]:08

seller: we will ship asap, dear
[protected]:08

me: ty
[protected]:05

seller: welcome
[protected]:22
Order ID: 18062222187954B
Total: ₱1106.00
Shipping

me: hi good afternoon, will i be getting this tomorrow or on Friday? thank you!
[protected]:03

seller: I'm not sure
[protected]:06

seller: Item scheduled for transport07-[protected]:38
[protected]:06

seller: On process at BAE Sorting Center Parañaque07-[protected]:07
[protected]:06

seller: we shipping from overseas, delivery time usually take 16-20 days
[protected]:06

me: ok thanks
[protected]:42

seller: welcome
[protected]:01
100W H11 6000K CREE LED Fog DRL Daytime Driving Light bulbs
₱266.00

me: hi!
[protected]:38

me: delivery for shopee is already here. and we are having a dispute that both h8 and h11 has been ordered and is part of the payables yet we have only received the h11. but base on the order details, it appears that you have sent the h8 bulb, please be honest to say if you havent sent the item because the delivery team will be the one to pay for this
[protected]:39

me: please send the h8 bulb sir, i will send the picture of the item that you have only sent
[protected]:42

[protected]:45

me: i have only received the h11, and no h8
[protected]:45

seller: sorry, you only buy one item, it's H11
[protected]:34

seller: sorry, you choose 2 same items
[protected]:36

seller: not H8 sold out, we updated
[protected]:37

me: if i really ordered 2 items, how come i only receive 1. i only received 1 set of h11. and also, try to check our first conversation on this chat room, i specifically ordered 2 items, 1 set for h8 and 1 set for h11.
[protected]:13

me: i ordered 1 set of h4 and 2 sets for h8 and h11. i only received 1 set of h4 and 1 set of h11. i paid for 3 sets of bulbs and i received 2 sets.
[protected]:16

me: and what do you mean by "not h8 sold out, we updated", you never mentioned anything about sold out. i need a refund or send me 1 set of h8.
[protected]:17

me: you are so stupid, why did you allow me to pay 2 sets of bulbs (h8 and h11) if you don't have the h8. i paid 2 sets for those bulbs and i only got 1 set. send me a refund for P266. i asked for the 2 bulbs, specifically, and you even responded, "we will ship asap dear". you must be playing around here.
[protected]:33

me: how come you are not responding?
[protected]:30

me: i am now beginning to think that you were just fooling us around.
[protected]:27

seller: dear, please wait
[protected]:01

seller: sorry, I haven't notice the wrong publishing
[protected]:38

seller: you received right items, we only sell for this LED light for 1pc not 2pcs, we have updated
[protected]:39

[protected]:39

seller: refund you ₱100 for compensation, ok?
[protected]:40

me: check it again, its 2 pcs that you are selling. that's why i ordered 2 to make it 4 pcs. and i specifically mentioned that i needed 1 set of h8 and another set for h11. dont need the refund of P100, just send me 2 pcs. of h8.

conversation ended here...

For now, I'll try to rely on this email. Please take action on this.

Thanks,
Victor

I ordered iPhone 6s + that cost 9, 000, so I texted the number appeared on the chat. Then the seller told me that the item was still available and He hurriedly told me that I need to pay tha half of the amount thru gcash remittance and the remaining half payment will be given if Got the item. So I paid it and the suddenly the seller told me that It's better to paid it in a full amount so that there will be no hussle so I did it I paid the full amount then he always told me that he already ship the item. But there's no item delivered in LBC so I texted him he got so many reason about the delay he said that the said item is a package I should buy the iPhone 6s because it's a package. So I refuse then suddenly he told me that the item was supposedly 12k I have to pay the remaining amount because the item got hold he can't get it to the main seller so that time I already found out that it's very suspicious and I think I got scammed it's been a week already he didn't return my money yet. Please help me get my money back.

I did order 2 nike shoes last june 17 and until now I still hadn't received the product. I chatted to the seller but then she dis not reply my messages. I want to request for a cancellation on that product because I cannot wait for that long. Supposedly, it is a free delivery when it reached 500 purchased product but she still charges me for the shipping fee. I can care less for the charges but at least she needs to make sure that I will not be waiting for that long. It is her responsibility also to reply to messages and give me details on my order. I wanted to cancel the order so I can order to other sellers. I cannot wait anymore for this [censored]!
Order number black arrow integrated | tracking number. 180617204439ccd and order number order id. 180617204429ccc.
I want it all cancelled!

I cancelled my order due to bad weather and I had a poor internet connection that time so I haven't read my messages.. Then I just found out that the seller banned me and even told me that im a bogus buyer.😱😱 nagcancel lng ng order bogus na?, kaya nga po may option na cancel d po b? Pls nman po wala nman pong siraan.. Im super dismaya po talaga, pangalan ko po nakataya dito pls lng po.. And how can I retrieve my account po.. Thanks..

I placed an order on shopee on a make up item at 12:01 am wed jun 27 but there were some problem regarding the item but was resolved by the owner and shopee. Then the item was approved by 1:01 am on the same exact day the parcel was on pick up by 10:02 am then picked up by the courier from the seller by 6:09 pm and recieved at the parañaque sorting center at 6:24 pm. Then the next day thu jun 28 12:37am it was on its way to another hub located in laguna. Then was recieved at the hub by 2:08 am the next day friday. Then today saturday the parcel was scheduled to be delivered so i stayed at our house waiting for it to come but then evening came and no delivery man came to the house. And when i checked the status it is stated the I WAS NOT AVAILABLE. meaning i wasnt present when he came. I waited all week for this and no one came and to make matters worse they update the status to CONSIGNEE NOT AVAILABLE. For years that i have been ordering online this is the first time this happened to me. But it was my first time trying this courier and i could swear this would be the last. I wont order anymore from shopee. After this gets fixed. Im so freaking mad they dont even bother to inform you through anymeans of communication. I added screenshots for evidence. 😂 never knew it would come handy.

I ordered feeding bottles and milk for my puppies from Shopee.ph last June 11, 2018. In fairness to the Seller Pawsitivityph, they sent on time asap the order via xpost integrated/LBC. To be safe I extended Shopee guarantee delivery until June 23, 2018. But past the said date, I called shopee because my item have not been delivered yet. I contacted the Seller, they helped me make a follow up to shopee. I also called shopee and it promised to deliver 3-5 days after. But til then, upon checking delivery status online, still the same pa rin June 14: Order is in-transit. ENCODED AT YAKAL (QTY:1). No update, no feedback from Shopee why item was not delivered. The call center agent told me that maybe because of the bulk shipments via XPost. But considering the fact that it is already super super super delayed and beyond na of Shopee guaranteed date of delivery. I will just order from somewhere else. Shopee has failed to impress me as first time customer. I don't recommend shopee for on time deliveries, siguro if you can wait for so long and your not in a hurry (provided darating pa ang item). My puppies got 4 weeks older now good thing, but I still havent got my orders for them. Thumbs down for Shopee.

Hai.. good morning..
This is madhurima... I ordered an iPhone 7 plus in shoppee thru a seller whose name is Edward tan.
I was told that I'll get a call from a call agent and I got a call from Tom Pingul. he asked me to deposit 6500 as an advance in 7 eleven and send the receipt back to the email from which I got the barcode. I did so. Later his phone was unattended and I got a call from the team leader named Edward Tan who pretended to be apologizing and made me pay another 6500 in 7 eleven. After 15 min his phone was also not attended. I was informed that I'll be receiving the phone in mactan airport. I lost 13000pesos because of these 2 persons and I did not get my money back. I have all the receipts of the payment and also the emails.. I hope proper action will be taken against people like this.
Thank u.

Hi good eve I would like to raise my concern regarding with the powerbank I bought via cod. Because its indicated in the details that it is original and fast charging. I bought it because it was in the flash deals from 299 down to 189. When the item arrived last saturday first I charged it before I used. Found out that the powerbank is not original
I message the seller which is chris.shop he replied ita class a. How come its stated in the details original. I just want a refund. I hope this concern will have an action. Thanks

Hi this is kim Velasquez My shopee username is prettyykim. I just want to complain about the shopee logistics update. my parcel is still in "to ship" but I already receive some items. i checked the courier logistics and it is already upadated that successfully picked up and ready for delivery, but my shopee account it is still in "to ship" PLEASE UPDATE

I ordered a neocell 6000mg collagen capsules for 800pesos, from the thought that this is authentic little did i noticed after taking it for several days, it did not effect anything at all on my knee joint prob. And no effect at all in any aspect, Wherein im aware of the authentic product bec. I regularly take neocell for more than a year now, and it enthized me to buy this time to shopee bec. Of the promo offered by the seller, though i wasn't able to notice the difference not until i found out from the reseller that its a bit cheaper than the one bought in US bec. They usually get this from canada, thats when i started my investigation and i found out that the only manufacturer of neocell is made in US "only" that shows this is not authentic, and i've should've realized the price that they offere is way to cheap from the very authentic one,
When i recieved the prod. I asked them if they can place my mind at peace that their product is not imitations since their location is where there were lots of imitations, i did not recieved any response from them though i beg to ask confirmation of my concern from them but when i asked them if there were still product available they hit response on the same day. Now they can not justify their selves on the imitation that theu are selling, if like this to be refunded to me!with no hassle!

BEWARE of SHOPEE!

It's at least partly a customer trap. Say, u don't even have an account with them yourself (since the page is in English) but u PAY some of their bills, again assume for your kids, who have found somenthing exciting, via ATM, that is. u transfer the money from your account to their account under the proper references.
That's perfectly easy. But it is virtually impossible to get a refund, in case something goes wrong. Which often happens, as at least part of their offers seem to be phoney, no real merchandise behind it. Out of stock.
Shopee line of argument, u have to have a @[protected]@ with them, to get the refund.
That's like someone takes some property of you using a dirty trick, but he is ready to give it back, provided u hand over the keys of the house first. (wallet means shopee has access to your account)
So no refund, or risk much more damage with them in the future.

This is company policy, u can read it on the enlisch shopee/singapure pages.
Happened to me lately so beware, only pay on delivery or avoid altogether.

nag order po ako ng yunteng 1288 monopod w/ tripod w/shutter, dumating yong order ko monopod lng w/ shutter, walang tripod, hinanap ko ngayon, nag chat ako ky cristinlim na seller, sabi pic ko daw po, send ko sa kanya, sabi nkalimutan daw ng tao niya, mag place order daw po ako ulit, umorder ulit ako, sabi ko isama nlang yong tripod, ok daw, ngayon dumating na ung order ko, wala pa din yong tripod, sabi niya iba daw yong nka assign na tao. Kami po yong nag usap eh. gusto ko lang naman makuha ko kung anu yong binayaran ko.

Rider said I refused the item but he never arrived! Horrible customer service! I'm now having a hard time ordering back from China and I can't order using COD again! What a terrible experience! I'd like to make a formal complaint. They did not value me when I am a loyal customer!

I had to follow-up and they say different things to me.

To upper management, please review my emails and calls! Please call me!

I ordered this item from ladieshow.ph on May 25, 2018. I just found out this afternoon that may order was cancelled in their system that's why they are not shipping the item. I've been waiting for this to ship for how many days. But until I contacted the seller she told me that it was cancelled. I provide screenshots of our conversation and proof that i did not cancelled the product. I was just waiting for nothing here.

I have sent a follow-up-on-my-order email 4 days ago yet until now I have not received any feedback. I chatted a few times and they kept of passing me around saying I have to wait 24 hours to get the response of the logistics team. So I waited, 24 hours has passed and no feedback came to me. 3 days had passed and still no reply from the logistics team. How long is it for them to communicate with their logistics team? I dont have whole week to wait. I emailed them, I keep gettimg automated reply. I need to get immediate response asap. Their customer service has not intended to my query and has keep on letting me wait. 5 days my package tracking froze and stuck on "for transfer to delivery hub" there has been no movement ever since. I opened this up to customer service and they kept on ignoring me

I asked many times if there is an available item that in looking for. No response at all. I told her that i might report her for not responding. She told me "report ka nga sus! (Meaning, "go on"in a rude manner)Instead of apologising for not responding.

I emailed shopee Phils 4 times regarding this and called twice in their customer service.
No response/action at all also. I dont want to think that they tolerate this kind of behavior of sellers.

Kindly check if my orders are now ready to be delivered. It has been 2 weeks and I haven't received my orders yet. It isn't like this when I ordered before through LBC. The shipping info since June 29 said that they are already forwarded to Tagbilaran Delivery Hub. This is starting to ruin my business. Please, I'm begging you to deliver my order as soon as possible. I need them right away.

Tracking Numbers:
1252- 9082 - LZUE
1249- 8895 - TNMP
1251- 2984 - VHJK

Thank you.

May 18, 2018 I ordered my item on shoppe online. Shoppe delivery service sucks so bad they cancelled the delivery.
May 27, 2018 I received a message from polivo that my item will be delivered to me, I was not able to text them that I was out, that sunday will my family. Because there number was unregistered number, there delivery personnel had no common sense to text nor call!
So delivery failed, as you can see on screenshot even there pickup of the said item has failed.
Second attempt I call ninjavan call center to in from them monday and they said that it was put on priority list of delivery, that tuesday morning until 12 noon to deliver my item. Rider arrives at my door step 2:45pm no one is home I told him come back 10pm, unfortunately he did not return to find out they cancelled the delivery of my item altogether.
I informed shoppe philippine to looking into the issues they brush me off, and said pick another delivery service instead.
Is this how your philippine shoppe works!
Pls. Remove incompetent delivery services and call center agents, who not contributing for the good of your company!
Investigate this issue, for that no clients will be satisfied if this kind of delivery services continues, even complaint through online shoppe customer service is poor!