Sonic Drive-In’s earns a 1.3-star rating from 1807 reviews, showing that the majority of fast food enthusiasts are dissatisfied with dining experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Time spent to order/get food and cold food once received customer service
I came to sonic for dinner 2 weeks ago and it took over an hour to get my food! Multiple times I pushed the button and after 10-15 mins each time I got told it was sitting here sorry we will bring it out to finally a manager coming out and taking my order and remaking it. Today I ordered via mobile app figured that couldn’t get messed up. Nope got here app said after checking in and waiting 10 mins that order was on way out. 20 mins later nothing so I press button meanwhile multiple cars around me are trying to place orders with no one answering the calls from stalls finally 20 mins later I get answered and was told we will bring it out as soon as we can. 15 mins later food brought out. Checked food and it was wrong! Pressed button 15 mins later got answer then 15 mins later got food! SERIOUSLY!
Desired outcome: Refund and new employees
Multiple charges for a single order
I bought ONE drink Friday morning, October 13, 2023. I have TWO transactions pending on my bank account. One dated October 13, 2023 and one future dated October 16. 2023. This has occurred several times before a d management shrugs it off. I'm considering going to the media and speaking to an attorney about a class action lawsuit. A carhop said it happened to his. Other.
Food was just awful - inedible - cold - tasteless - old - hard buns. Read below.
Our names are [protected], email [protected]@yahoo.com. You need to know about the awful food we received. We did send an email on 9/29; however, the response was pathetic, to be quite honest. Thank you for reading our complaint: Ordered popcorn jumbo chicken, and for , we received COLD, TASTELESS, HARD, OVERCOOKED CRAP! The pieces were smaller than your...
Sonic in El Campo
10/3/23 I came to Sonic for lunch. This particular Sonic has at least 3, actually more but I didn’t go to each of them, screens that are not working. There is nothing to indicate that these stalls can’t be used. Cars are pulling in, backing up, and going to other stalls or leaving. A few months ago, just one wasn’t working. This is getting ridiculous.
Desired outcome: Fix screens
Workers broke my debit card
09/24/2023 between 7:00 pm and 8:00 pm. We were at the Brigham City Utah location. When we drove up to the window to pay, the card would not swipe. For some reason, this location, NEVER reads my card (only place that does this), so they usually type my number in. I told the kids at the window, they will just need to type the number in. We sat at the window...
Read full review of Sonic Drive-InFootlong cheese coney, service
Saturday, September 23, 2023 @ 2:30pm in Davis, Oklahoma. I ordered a two simple Cheese Coney Deal. Easy enough. I waited for over 30 minutes for my food which I was taking home to eat. I got home the coney was burn literally to a crisp. I went back to the Sonic, showed and gave the coney to them. The person stated she was so sorry we will make you another...
Read full review of Sonic Drive-InInsects in drink
Unfortunately I do not have my receipt because I mean who knew. On Saturday, September 16 around 4 pm I went to the Sonic at 8620 Spring Valley Rd, Dallas, TX 75240 [protected] I ordered a large cheddar peppers, a number 2 burger, and a route 44 juneberry icee. My son brought to my attention a little later (see pic) those are flys, and one that he...
Bad food
Today is the first time to complain about my sonic but it is important to me. When you order a $6 footlong you expect certain things. What I expected was a foot long coney with chili and cheese. What I got was a footlong hotdog on a literal 8 1/2 to 9 inch hotdog bun with hotdog sticking almost 2 inches out both ends. Very little cheese or chili and it...
Read full review of Sonic Drive-InGeneral
Yesterday: Spend 20min at the mic waiting to order. We were greeted immediately and asked to wait. Then we were not spoken to again despite our attempts to speak to them. Today: Waited 20min in line after ordering. At least half of this was spent pulled in front of the window. I was never acknowledged until after that 20min. I wanted to do a split...
Read full review of Sonic Drive-InProduct
I just left sonic in Duarte. My food was disgusting. I ordered an all American hotdogs. It came sopping with too much mustard on it. It was cold. My onion rings, tasted like fish, and I got your iconic cherry limeade slushy and it was the worst I’ve ever had it was too sour and pieces like it had stale, toilet water or something in it. It was just all-around the worst meal I’ve had ever from sonic.
Read full review of Sonic Drive-InLong waits, poor, service, building in need of repairs. Lack of management!!!
The Sonic here in Truth or Consequences, NM has done a steady downhill spiral after losing the General Manager David! There are long waits, staffing issues, and over half the ordering stalls are inoperable, the ones that work are few and far between. It's a game of chance every time you drive in to see if the buttons work or not. None are mark out of order...
Read full review of Sonic Drive-InScrewed up order and employee that obviously hates their job
My family ordered some food from sonic online and mine ended up being the exact opposite of what it should be. My burger was supposed to be a SUPERSONIC double bacon cheeseburger with no mayo/lettuce and add chili but they kept the mayo/lettuce and forgot the chili. I decided to head back to the store to get it fixed and as I was explaining the issue to...
Bad Management
Sonic at Deming NM 88030, needs to be adressed ASAP. Its been a whole year full of issues by now. Kitchen is dirty, they take an hour to make a single drink and still make it wrong. Employees wash their hands on the soda machine that is right on top of the ice which allows the dirty water to drip into it. Higene is at its lowest. People here keep giving...
Read full review of Sonic Drive-InDouble bacon cheeseburger
The Sonic I frequent is Store #4659 in Corpus Christi, TX. My husband and I usually enjoy double bacon cheeseburgers, but the last 2 times we ordered them, the buns were cold. Today I complained and the carhop asked if we wanted to have them remade. We didn't have the time to wait. It would be nice if the burgers went back to the original. I asked for...
Read full review of Sonic Drive-InCustomer service - car hop
Sunday, [protected] 1:18 p.m. ordered a large Butterfinger Bl & a large OreoChzCk Shk, for a total of $13.62
The car hop is a female young Hispanic girl with red hair & jewelry on her face.
Gave the car hop $20.62, she went in for the change & came back with $6. My son informed her that she was $1 short. She went back inside, the returned a couple of minutes later and threw $.80 at my son & walked back inside. She is still $.20 short
Left & called the manager, David, when we got home and informed him of what had transpired. This was Sonic #5736 on E. Parmer Lane in Austin, Texas.
Very disappointed!
Desired outcome: My son deserves an apology and the car hop needs additional training!
My order
Hi! Good'Morning I went to sonic this morning for breakfast I ordered a number 17 which is French toast sticks instead of the employees telling me y'all are out they gave me toasted white bread and syrup. I’m not trying to be any trouble but I paid for something I didn’t receive. I always get told not to use this sonic because of this reason right here but...
Read full review of Sonic Drive-InService
I went through the Sonic in New Braunfels on Loop 337 a person named Gage took my order it literally took 7 minutes to provide an order of a hot dog onion rings and dr pepper. He first state that I could not do this as a combo which I was not. Secondly he said french fries which it was onion rings. Then he said I could not get a drink other than medium...
Read full review of Sonic Drive-InFood order
Went 1st time to the new Sonic, ordered Chzburg combo, I had to wait 20 min at least. Took a bit the meal was cold & the burger didn't taste fresh at all. I was really disappointed. I was on a lunch break had no time to address it then. This meal was $10.12, I'm so disappointed. Time of order 15:11pm on August 6th Drive thru 209, ck#225908. The order was 1...
Read full review of Sonic Drive-InFood and service
The Sonic Drive In located in Cleveland, OK is Terrible! On Friday August 4, 2023 I visited this location. It took 25 minutes to get my order. When I received my order the burgers were cold and the ice cream was melted. We trashed the burgers. They were that bad! This Sonic needs some attention from headquarters! It's a bad reflection on all Sonic's. ID#[protected]
Read full review of Sonic Drive-InFast food
Here in Batesville Arkansas we have 3 Sonic's. The two right here in the city limits are in desperate need of a parking lot repaving. Potholes, divots, and cracks everywhere. Writing to Sonic headquarters has been a waste of time. All I get in reply is that they are " looking into it" with no solutions. I've written more than once, and per the usual, I get the same reply.
I love Sonic burgers and many of the other menu items, but these parking lots are in sad, sad shape.
You would think with the billions of dollars Sonic's rake in across the country, they could fix a couple of parking lots. Here are the stores addresses.
2920 HARRISON STREET and
715 Saint Louis Street right here in Batesville, Arkansas. 72501
I'm hoping by bringing attention to these problems on different platforms, we might get something done.
Desired outcome: Repairs
Sonic Drive-In Reviews 0
If you represent Sonic Drive-In, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Sonic Drive-In
Here is a guide on how to file a complaint or review about Sonic Drive-In on ComplaintsBoard.com:
1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Sonic Drive-In in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about key areas such as transactions with the company, the nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents: Remember to attach any relevant supporting documents, avoiding sensitive personal data.
6. Filling optional fields: Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution sought.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint or review about Sonic Drive-In on ComplaintsBoard.com.
Overview of Sonic Drive-In complaint handling
-
Sonic Drive-In Contacts
-
Sonic Drive-In phone numbers+1 (866) 657-6642+1 (866) 657-6642Click up if you have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 0 0 users reported that they have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number Click down if you have unsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 0 0 users reported that they have UNsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number
-
Sonic Drive-In emailshelp@sonicdrivein.com100%Confidence score: 100%Support
-
Sonic Drive-In address300 Johnny Bench Dr, Oklahoma City, Georgia, 73104, United States
-
Sonic Drive-In social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024 - View all Sonic Drive-In contacts
Most discussed complaints
Ingredients of the sonic burgerRecent comments about Sonic Drive-In company
Ingredients of the sonic burger
Burger King
4590 reviews
Denny's
240 reviews
Huddle House
317 reviews
Little Caesar Enterprises / LittleCaesars.com
24 reviews
SmashBurger
196 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!