Taco Bell
Reviews and Complaints

This Taco Bell is on my way home. The last six times I have stopped there I have had problems. They are out of product, closed 10 minutes early or food is cold. I tried to tell the drive thru person about the problems (4/21 about 1a. m.). Instead of being helped, I was yelled at and told I was being rude. I was not. I pride myself on being polite. I think the problem may be that they are doing all of the closing chores early, thus, cold food and lack of product. I am afraid to go back. They may spit in my order. I know how difficult it is to find good help for that shift but paying customers should not be abused in any case. The quality and service should be the same for the last customer as it is for the first.

I had a drive thru order of 10 bean and cheese soft tacos. For whatever reason the cashier was having a hard time understanding my order. I politely explained since the area I live it do not address them as tacos but as burritos or something else. Either way I'm aware of this and I always politely explain since it is an odd request. The cashier then asked me to come inside which I politely declined and reminded her I was sitting in the drive thru due to 4 kids and the weather, it was about to rain. I did ask to pull up to the window and explain and was told "no you can not". I repeated the answer and she said "no you can not pull up to the window but can come inside" once again I declined. She put me on hold then proceeded to tel me to pull forward. I do so and two women are standing there, annoyed and short with me holding up two tortillas asking me which one do I want. I did not catch their names because both name tags were not visible. I did receive my order correctly but, the service was horrible. This was the first time I had ever had a problem with my order and the first time I was told that I could NOT explain at the window but, told to come inside.

My receipt survey code, which was filled out is. [protected]
Cashier name: jamika c
4/22/18 11:52am
Order 314057

just to say the floor was a mess with food pop on floor and was sticky and when a lady and I complained nothing was done, we waited almost 40 mins. for our food and no one ever cleaned the messy tables, swept floor, or mopped the sticky pop off floor, trash bins full. pop machines dirty and straws all over, there work area had meat and taco fixing all over the floor. time for facebook and twitter. signed rick. [protected]@yahoo.com hillsdale mich. taco bell... beware.

Manager was very rude towards employee. I felt like the employee was being treated unfairly. It should have been addressed in a different manner. You need to show respect to every employee, not just your favorites! I myself have been a manager before so you shouldn't treat anyone differently based on their skin color. Whether you hire them without discrimination, everyone deserves the same respect whether or not they aren't a bigger boss.

I was eating and noticed a young man having an interview-was not paying that close of attention but noticed a older women going over did not say who she was but said I need to interrupt and started speaking loudly to the interviewer saying she would never interview someone that looked like that and that this interview would not continue if the young man didn't take out his piercings right now or he could leave! This women did not have a name tag did not introduce herself and was down right mean! To find out this is the district manager of this Taco Bell! She said other aweful things the the young lady that was interviewing and the poor kid left. He had told the interviewer before the rude district manager came over that he was willing to remove his piercing if he was hired. Very nice young man. I can not believe this women was a district manager! What if this would have been your child or his first interview! This is unacceptable!

The Taco Bell located at 2055 Florida Street, Mandeville, Louisiana is in horrendous condition. There are holes in the interior walls exposing the fiberglass insulation. While looking at the holes in the wall mold could be seen in plain view. These conditions are in NO shape or form healthy for anyone and should no be around food service. On top of that every table in the establishment was covered in food as if they haven't cleaned the tables all day. There were workers sitting around in the dining area playing on their phones instead of working. Please take a look into this. I would hate for your company to get sued over something that can be fixed.

First of all im [censor] pissed these [censor] not only [censor] up one item but two, I ordered a chicken quesadilla and I received a soft taco wrapped in [censor] tin foil not grilled it was raw containing only sour cream and cheese. I also ordered a beefy 5 layer burrito and they gave me a [censor] bean burrito with cheese and no meat, its called a [censor] beefy burrito, whoever made this [censor] food needs to get fired and I demand a refund I will not be coming back to this [censor] location

Went to taco bell at 3906 s memorial dr greenville nc on 4-17-2018 to get the new triple melt burrito for $1 each. Saw ad on tv showed loads of cheese and beef. Looked really good. Got home and unrolled dough to put sauce on and 3/4 of inside was white rice with maybe a tablespoon of beef and no cheese. The other one was the same, but did have a very small amount of cheese. Receipt showed:. Tpl melt bur x2. Ad showed, nor said anything about rice! What gives?! Very disappointed. It was after 10 pm. Someone s didn't know what they were doing. Glad it was only $1.

Let me tell you a story about a little boy who fell in love with his favorite place to eat, Taco Bell. Back in the 90's he could order all the tacos, burritos, and quesadillas he wanted and chow down on some delicious food and not get sick immediately after. He use to day dream about luscious hard shell tacos and burritos that would melt in his mouth the second they hit his tounge. Today his opinion has changed. Now when he goes to Taco Bell all he gets is bad service, no large drinks, grease on top of the grease already imbedded in the meat, no cheese but tons of lettuce, the restraunt is filthy, the order is wrong 75% of the time, and to go through a drive through line you have to ask for a few days vacation from work. I believe Taco Bell has lost a customer and one man with a little kids heart has been broken.

I went to the taco bell on Deer Valley Road in Antioch Ca at 3pm on Wednesday April 18. I'm watching my calorie intake so I wanted 3 steak fresco soft tacos and I was rudely denied saying they don't sell those after 11am. They told me to go to some other taco bell. I find this very rude knowing I've purchased these here before with no problem and it was after 11am. I'm a dissatisfied customer!

4/18/18 - Cloverdale, CA Taco Bell
I ordered my food at the drive thru window, only one car in front of me at the window waiting for their order. I sat in my car for over 20 minutes waiting for my food. Ordered a taco salad (not in the shell), when I got back to work (late) I opened the container and the beans/rice were clumped together, little or no cheese & sour cream and very little lettuce. I spent way to much of my time and money for what I received, food was cold and not very appetizing. Service is definitely lacking, I asked the young man at the window if he was the only one working. I would like a refund of my money and for the owner to be contacted in regards to my complaint.

Had to throw my beefy mini quesadilla away. It was gross and sad... Half the tortilla was ripped back and meet everywhere... Wouldnt have fed it to my dog... And my 2 triple melt burritos were cold and filled with rice in the middle... My girlfriend could barely eat half of hers... I had a long day at work and this is unacceptable and inconsiderate... I want a refund... I can send pictures of the queadilla that went right in the trash... I was also not given a receipt... Convenient for such lazy and inconsiderate workers... But i ordered 2 triple melt burritos 2 beefy mini quesadillas and a nachos and cheese... The nachos were the only thing that didnt tastw bad, but were still cold... Unacceptable to take my money and give me inedible and gross food.

today i went on the drive thru by taco bell/pizza hut located on merrick road, merrick NY between 11:30 - 1155 and place an order 3 chicken quesadilla and a PH2 that comes with breadsticks then i was so hungry that i didnt look at my order when they gave it to me because just get out of work and i want to get home and eat so when i got home and take my food i was missin one quesadilla and the breadstick looks so weird it looks like if somebody was eating it and then put it in my bag, then i decide it to throw them away.. then i thought on going back to the store but they didnt give me the receipt and i was so tired..
hopefully i get an answer from you and a compensation for this.. thank you

Management made the food wrong but blamed the Cashier..Rangeline, Joplin, Mo. 64804..Management must think they are God. .they are not above making mistakes..these places cannot keep employees because of the way they are treated..How would the Management like to be treated that way...MAKE THE PEOPLE'S FOOD AND STOP FINGER POINTING..stop power tripping

I waited in the Drive-Thru for at least 15 minutes before I coul place my order. As soon as I got to where I could place my ord I immediately received a message that said the establishment was closed although it was well before the time they were supposed to closed. I was stuck in between four cars and could not leave. As soon as the car behind me pulled up they were able to place an order. Once I got to the window I told the staff what was happening and they gave me the option of placing my order and driving around again and waiting another 20 minutes. That was the only solution. No condolences were offered. The manager was called and she was absolutely useless. I was basically told I was a liar because they said hello and no one answered so I must have driven off. This was impossible seeing as how there were cars in front of me and behind me. If I had received the message that the establishment was closed, I would have driven off and gone somewhere else. However, I was stuck. So to wait another 20 minutes after waiting 15 minutes at a drive-thru seemed absurd. Another restaurant will now receive my business as this one is unprofessional and has issues with rude personnel. I was ultimately told that the people behind had an order that was ready and had been waiting. I told the "manager" that I had been waiting even longer but without any acknowledgement. She never faltered from her answer of, "Well I don't know what to tell you. You can order here but you still have to drive around and wait." I have worked in the service industry for over 15 years, ranging from restaurants to hospitals, and I would never allow the treatment of a customer or a patient in the way I was treated tonight. I will definitely be alerting my friends and coworkers at the 2 hospitals I work at to avoid this rude establishment and venture a little further to Nippers Corner where I have always been treated with respect! The sad thing is that i was most likely mistaken for the typical drunk Sunday Nashville customer where in reality, I was on my way home from working a 12 hour shift at the hospital without lunch. All I wanted was a chicken quesadilla before going to bed and taking care of patients again for another 12 hours. Thanks for a growling stomach and an even more horrible end to an already horrible day!

I went through the drive-thru last night and the girl in the window was extremely rude, shoved my food out of the window in my car. I asked for a soft shell taco did not get it so I turned around and went back to the store to get my taco. Walked in and told the manager on duty what had happened he said okay and went back to the kitchen area and said he needed a soft shell and how I ordered it and the guy making food in these exact words said " I made that [censor] taco and put it in there" the manager said oh well make it again. Did not say anything about the foul language nothing. I just think that's very inappropriate. For one the girl in the drive thru could have been nicer it doesn't matter if she was having a bad day or not and then the foul language I didn't appreciate it at all. This Taco Bell use to be awesome but now you go in and the guys have half their underwear hanging out of their pants the employees would rather talk and cut up with their coworkers than wait on customers. They also play their music on their phones so loud you can barely hear them talking and it is very ghetto music.

I ordered a chalupa craving box, then I was alerted that they had not stocked the restaurant with the cinnatwists as they should have so they would have to substitute that with tortilla chips with nacho cheese, I then agreed and proceeded with my order. when the order arrived the nacho cheese that was provided was not nearly sufficient for the chips it was probably equivalent to the amount of liquid that would come in on to two packs if hot sauce, it was a miniscule amount to say the least. I the asked the cashier (Meghan G- store #[protected] pacific hwy. SeaTac WA. 98188 4/13/2018 9:29:42 pm) she was somewhat helpful by then asking the shift manager if she would fill the cup up to an adequate amount. Nonetheless the shift manager said it was a portioned amount which is kind of ironic because I ordered 2 boxes of the same food and one had more cheese than the other. I feel that you may be losing money with this poor excuse for a shift manager, I know I will not be eating there anymore over a few cents of sauce and poor customer service.

thank you. sincerely,
Mr.Gonzalez

Me and my husband went to the taco bell at eldorado, kansas store number is 019348 the time was 9:47 got this off my receipt, got our food and sat down and thay started cleaning there kitchen with chemicals and smoked the whole building I had to leave immediately, my husband went up front and asked why thay where doing that and couldn't thay wait till thay close at 11pm thay told him if he didn't like it he should have whent somewhere else. We left our food there after spending 26.63$ I'm not eating anything made buy that kitchen and those kids very rude and disrespectful other people whent in and walked straight back out but the employees there just laughed... I'm not I had got a picture to of how smoky it was

I visited Taco Bell today with my fiancé and ordered our food! We got home and once again after the 4th time the food order was wrong! We paid for all food we had ordered yet 4 times some of our food was missing! Probably because all the staff members were talking too much whilst putting our orders in the bag. We could have let it go if it only happened once but this has been 4 times now. We really like Taco Bell but this puts us off going anymore because of the service we are receiving we are going to end up having to check everything in the bag before leaving and this is not acceptable. Please can you speak to your staff about this issue and send us free vouchers for the food we have paid for but not got!
Thank you

We pulled to order and the girl taking our order was rude and is rude every time that wr go to this patrticular store. I ordered six beefy burritos and a three layer nacho, and tqo soft taco supremes my taco supremes wrrent in thwre at all. The burritos were hard. Anf the theee layer nacho was all beans... Our order number is 318239 our cashier was aryasha. k. when I tried to call thwm the numbwr waz straight to a fax machine...