Taco Bell
Reviews and Complaints

Hello,
I would like to report a huge issue at one of the Taco Bell restaurants on Saturday, March 31, 2018.
I went with my son and we made 2 orders. One for me and another one for my son. We made orders at 5:51 PM. Then we started to wait for our food. 3 people who made the orders after us already got their food. But, we still didn't get anything. Finally, after 15 minutes of waiting, my son got his food. But, I still didn't get mine. I kept waiting and waiting, and I asked them what's going on, they just ignored me. Then, I raised my voice and asked them where's my food. They started to ask each other, but nobody knew where my order was. They couldn't find it, so they lost it.
I had to give them my receipt so they could complete my order. After half an hour of waiting, I FINALLY got my food. They didn't even apologize! This is something I've never experienced before at ANY fast food restaurant.
I was so upset, that I couldn't even eat my food. This is completely unacceptable! Our Saturday evening was ruined. I will never go to Taco Bell again, I will rather take my business to the McDonalds across the street, where I know I'll get superior customer service.

My name is Natalia G.
Taco Bell 029577
7329 W Waters Ave
Tampa, FL 33634

I asked for a veggie power bowl with no cheese, no sour cream, and no avocado ranch because I'm vegan. I truly understand the risk of getting fast food while vegan but I've never had problems with taco bell in the past. However, I got a chicken power bowl with a small amount of cheese. I went through the drive thru and didn't notice it until I was 15 minutes out.

The Taco Bell (621 McMeans Ave, Bay Minette, Al 36507) has been closing an hour early, if not sooner just about every night. I recently visited it, tonight actually (04-10-2018) at exactly 11:17. They ignored the drive through (where I was) with all of the lights in the building still on. We parked and I got out to see if they were inside. The doors were locked and a lady was standing behind the counter looking dead at me. She doesn't even come to the door, she just mouths to me that they were closed. After I pointed to the sign on the door where it said the drive through was open until 12 she proceeded to turn off all of the lights with another car sitting in the drive through waiting to be answered. I'm very disappointed and very angry and the fact that it happens so often means that talking to the anagers in the store will be useless because they are the ones allowing it. I don't really know what else to say other than I tired of their employees being rude and uncaring to their customers, along it clear that they are just there so they can say they are there.

I ordered a nachos bell grande today plus a $5.00 burrito box. They told me they were out of the nachos bell grande containers. I was in a rush and the order was already being prepared. When the order was completed my nachos bell grande was in a smaller container. I received a much smaller portion than the normal container. I was very disappointed when I got to my destination. I had about half as much food as normal for nachos bell grande. I feel as though I was ripped off.

Went to Taco Bell drive thru on Sunday evening 04/08/2018 around 7 pm. The cashier was rude. When I asked if my sauce packets were in my taco party pack she rolled her eyes and said "should be" and then shut the window in my face. My sodas were all watered down and one was just water. When I went inside to address that problem the manager was rude and told me I'd just have to wait. Then I get home, had no sauce and none of my tacos had sour cream that I had ordered on them and paid for. I will not return and I'll make sure my friends and family don't either. Get some people in there with customer service skills and common sense

Went to Taco Bell at Oracle & Magee in /Tucson yesterday to buy a dozen tacos for my family. I went through the drive thru. The only cash I had was a $100 bill. After waiting in line, they told me at the window that they couldn't make change. A little perturbed, I went and got change elsewhere and returned. I went into the restaurant and asked for a dozen tacos. I Then said that I was upset to which the manager's reply was "It's company policy. We can't do anything." She then started making excuses, never once offering an apology. She got gruff and started raising her voice to me. I then asked for her name, which she gave as Carolyn. Then she wanted my name, which I gave. Next she yelled "You have to leave. Get out of here!" She was way beyond unprofessional. She was nasty! Of course I left, not likely to eat there again. This woman should never have been employed, let alone made manager. I would like a reply to this complaint, as I feel I was seriously wronged by your employee.
Very Sincerely,
Thomas L. Eulberg

went to your store 4/7/18 Saturday night at 9 pm. got home bit into the burrito and it was full of human hair. called the store the mananger said that was just normal. she was very rude wouldn't give me your number, her name was megan wouldn't give me her last name.And hung the phone up on me.i visit that store often but will never be back. I didn't see anything normal about getting a mouth full of hair. I didn't want anything just to make them aware of a problem . She should'nt be in that position and be rude to the customers . just wanted you to be aware of what happened . thanks for you time The store is in Henderson Tennessee

This letter is to express some of many concerns and hopefully resolve these issues that occored On April 5th 2018 @9:01pm At your 2116 E.silver springs Blvd Ocala FL 34470 location..
As I am currently disabled and unable to travel I had wrote out a list of the items  needed detailed on a piece of note paper for my husband to give to the cashier.
everything on my list had been ordered correctly as it showed on the receipt when the order was cashed out.
When my husband had returned home which is about 30/35 minute drive one way to the nearest taco bell with our food I overlooked the receipt to make sure it was all  correctly which it was!
Once I took items out of the bag that's when I had noticed a few items were made incorect.
I imminently called the store location and informed the manager of the mistakes so items can be replaced correctly next time I'm able to return, She asked for my name which I gave her and the call was complete...

Today April 7th 2018 at around 7:15pm I was able to return to the same location to receive the corrected items owed to me.
I informed the cashier at front counter I had spoke with a manager on the 5th about my previous order gave her the receipt and my name,
The cashier came back to the counter 1 minute later and told me that they were real busy at the moment that it was going to be a few minutes that I needed to wait aside..
That was fine I understand.. After 20+ minutes I returned to counter to see if I was able to be helped yet and again was told to continue to wait alil bit longer.
After 5 minutes went by I went and told the cashier that ill return back in 15/20 minutes and hopefully by then they won't be so busy and can help serve me.
Honestly it felt real comfortable how they keep telling me its  going to be a while cause they are busy, they was just pushing me to the side n blowing me off.
When I returned 20+minutes later The manager KELLY came to the counter began to look over my receipt I showed her the items that needed corrected and she questioned each items and looked at me with discussed and applied that I am the one who is wrong and went on to accuse me of scam/fraud.
She was very unprofessional and judgemental.
she had belittled me instantly. showing not an ounce of concern I couldn't believe it!
Most of all upset at the fact that she made me feel so uncomfortable that i actually never want to return there again and that is the only location by me!
Im open to ways we can resolve these issues that  unfortunately had occurred today.
I would like to be able to feel comfortable enough to continue at this store and remain a taco bell fan

I was very very disappointed today with taco Bell service first of all I live in Cincinnati and attempted to go to the store on colerain Ave and it was 9:20 pm and they were closed and so I want to the other taco Bell on colerain at Northgate and attempted to eat insude with my family and it was so nasty food and spilled drinks on 85% of the tables and floor so we left and went thru the drive thru after all that they didn't get our food right at all and the the cashier was really rude asked for a manager and no one came at least for the 5 minutes I waited ... I've been eating here for yrs and I have to say it was probably the worse I have ever been too...

I've been going to this Taco Bell for years and I've never seen such worse service before. Many times I put in order for tacos with ONLY beans and when I return to my house, I have all beef tacos. This has happened to me several times, also they don't even bother to give anything in return as complimentary for their mistake. Just yesterday 4/6/18 my mom ordered a cravings box and everything inside of it was barely filled. That food couldn't even fill her up due to the poor job of assembling the tacos. I understand that they are always in a rush, however, it doesn't mean that they can't perform their job correctly. In addition, when I went with my mom, their floors were unbelievably stick. They didn't even bother to clean it up until they were told to. Very disappointing.

I go out for lunch from work every day. Today I thought I would try the Taco Bell in Sussex, WI. I just entered the lane and two cars pulled in behind me. The line just did not move. I started watching the clock. I can't back up unless the two cars behind me backup. I thought it was because of someone with a problem order.

I sat in the line for 25 plus minutes. Each order took forever. By the time I got up to the window my lunch time was over and I would be late back to work. Once I could escape I did. I was late back for work after burning gas for a half hour and no lunch.

Entrapping people in a drive through line is unforgivable! If you can't process orders in a timely fashion close the drive through! At least have the decency to block it with orange cones to warn people off.

So I am back at work and I am so irritated and hungry I thought I would visit their website an lodge a complaint. Their 'contact us' demands so much personal information guess they really don't want to hear it. Taco Bell is off the lunch list...

My husband and I live 2 minutes from Taco Bell in West Carrollton, Ohio, the address is 809 Central. Ave, West Carrollton, Ohio, 45449. He walked over there for me at 1:45 am, I was having cravings due to me being 8 months pregnant with triplets, but it my disappointed hormonal demise, they told my husband that they were closed, then the people behind my husband also told him that they called at 1:30 am and they informed them that they were closed also, but the people ahead of both of them pulled away with food. I am very dissatisfied with your West Carrollton store on Central Ave

We went through the Taco Bell drive through and ordered Cinnomon twist, nachos, 2 waters, shredded mini quesadilla and triple melt burrito. In our bag we received 2 mini quesadillas, potatoes with cheese and sour cream, 1 bean Fritos burrito and 2 burritos with beef and a shift shell around a hard shell. None of which we ordered. We gave the bag back to the worker and said this was not what we ordered then the workers looked in the bag asked if we got 2 large waters and we said yes then told us we had the correct order. When obviously the only thing that was correct was 2 waters and a shredded mini quesadilla. I have a picture of our receipt and a picture of the food that we had in our bag showing that everything was incorrect.

An employee at the sandy Oregon Taco Bell franchise was very disrespectful. He name is Elizabeth lee or Elizabeth smith. Her and I have had past problems due to personal matters but today on April 5th 2018 my boyfriend and I were at the drive threw and we ordered our food. We get up to the window and she starts interagating me and my boyfriend. I minded my own business but she continued. She threading to spit in our food. I asked to talk to the manager and he didn't do anything about the situation. He did not offer us free food or money back.

Date of incident:04/04/2018
Store:003472
This is now the second time I have ordered the Taco Loco meal with three cool ranch taco supremes to go. Both times I have gotten home and the tacos are regular and not the supremes I paid for. I am enclosing a picture of the receipt and one of the tacos. I would appreciate some type of refund or coupon toward a meal, since this has happened twice now.
Thanks,
Larry Kaufman
1408 Bluewater Rd.
Rockingham, VA 22801

My wife and I have never been treated so rudely in our lives! Went inside to catch a little dinner, cashier was just clocking in hadn't even dropped her things in her locker and she was wanting to help us, she was awesome, we ordered off the displayed menu, the manager comes storming out stating the item on the menu is not available till tomorrow, ok no big deal on our part but can you make it? She complained she would have to get making from storage room. Ok... So not wanting to upset her further... We changed our order... To help her... She comes storming out again... Are we not making it now? She starts throwing the chips back in the bin... Throwing them... We said to her "you need to check your attitude" she said we could leave... So we cancelled our order and left... Not to return. This "manager" needs fired, she doesn't have the first clue how to treat customers or employees that work there... Cashier again was awesome I really feel sorry for to have work for such a person as this. Sad

My wife ordered a steak crunch wrap at taco bell #015902 in kingman, az today. It took almost 20 minutes for the crew to get our order ready and there was only one customer ahead of us. At the register they asked for my name on the order and I told them my name (rodney). When the order was finally ready, they called out "randy" so, of course, I did not answer or go up to get my order. After everyone else was served they called for "randy" again, so I went up to check, realizing that they may have gotten the name wrong. My half of the order was a chicken quesadilla and it was okay. When my wife ate about half of her steak crunch wrap, she finally got to the meat and found it was chicken not steak! So, I went up to the manager and told him about the screw-up and that I had paid for a steak crunch wrap at $1.00 extra for the steak. All the manager did was stare at me, not say a word, and then retreat back to the kitchen. Nothing! He never offered to correct the error. Is this the way that taco bell treats loyal customers? We eat at taco bell several times a month, but we will not be eating at any taco bell restaurants in the future. Can't the food prep people read and get the orders right? This has happened at least 3 times in the last 5 months. Fix it! Thieves!

Today, at taco bell oo2323, 15160 e. Mississippi, aurora, co 80012, at12:52 my wife and I ordered for take out,
2 soft tacos
I nacho supreme
2 soft tacos supreme
I cheesy pot but and
2 beefy frito but
They gave me the order and I went home. When I got home I noticed they forgot the 2 soft tacos supreme so I went back to the store with my reciept and showed them and told them nicely they forgot my 2 soft tacos supreme. The cook and cashier were very abusive and said they were positive I received all the food. The cashier, alicia r even went so far as to accuse me of lying about it to get free food and accused my wife of stealing said soft tacos and the cook questioned if I was telling the truth. They did give me the 2 soft tacos supreme they shorted me but I have never been accused of pulling a scam like they said, for free food. The way they treated me for their mistake was horrendous and unacceptable.

On April 3, 2018 at approximately 4:05 AM I ordered just a simple taco fries I specifically asked for hot sauce and don't forget the cheese because they forgot it last time as I drove off from the drive-through got to work there was no extra sauce no extra cheese as well no napkins and no Receipt But if you audit their sales it will show that I ordered A taco fries @approximately 4:05 AM toconfirm my purchase so basically all I got it was my taco fries and none of the above mentioned with my order and it would be nice to receive a complimentary meal for this inconvenience

Thank you Mr Billaber

We went to get the $5 dollar meal they were out of all drinks didn't have any nachos fries we won't be going back there every again we were very disappointed in the service there and if they want customers they need to have all products there we left there with the meals and couldn't even get a drink with our meal please resolve this I will be letting everyone know that the Taco Bell in Andalusia has poor service