Taco Bell
reviews and complaints

Hello, I live in Hays Kansas and we have one Taco bell. A few months ago I went through the drive-thru at about 7:20 am, (on my way to work) and there was a sign on the speaker that stated due to not enough help, the store was not going to open until 8 am. I totally understood because a lot of restaurants at that time had to work around the worker shortage. However this morning, I pulled into the parking lot, the lights were on and the menu board was lit up, but as I got to the speaker, there was a sign that said they open at 8 am.

I could only think "how dumb is that!"

In Hays, and I'm sure a lot of cities the size of Hays, most businesses and schools open or start at 8 am.

If a large majority of your potential breakfast customers will be at work or school at 8 am, why bother opening at all for breakfast? Every morning I drive by other fast-food restaurants at 7:20 and their drive-thrus are backed up, but after 8 am they are not. I guess I am saying, Taco bell is missing the boat in regard to the breakfast crowd. That's like starting your lunch menu at 1 pm after most people are back to work after their lunch break. I do know there is still a labor shortage, but come on... other fast-food restaurants in Hays are open for the morning rush. Hopefully, this is not the "New Norm".

Thanks for your time. Steve Urban

FRAUD

You have taken money out of my account for food not received. I was told I had to order at your ridiculous kiosk. I waited for my order but when it never came i asked about it, which was difficult because no one wanted to make eye contact with me as i stood at the counter. Customer service is awful. After I was told they don't show my order on their screen they walked away. I asked what i should do, and they said go back to kiosk and order again. So I did.

When i got home I checked my account and I was billed for both orders. I need to be reimbursed. You can call me at [protected]. I will be filing a complaint with the state attorney general if I do not hear from you. I have already emailed twice. I live in canby oregon but this happened at the 19531 Pendleton store.

[protected]@gmail.com

On Friday October 21 at 502 pm I placed an order for the taco bell on waldron road in Corpus Christi tx, the total charge was $17.37. I was charged for an additional order I did not place and was charged an additional amount of$18.39. When my husband went to the store to pick up the order they tried to give him the wrong order so he corrected them. He picked up our order but was charged for ours and the wrong order. I called the store and spoke to Regan who is the manager, I was told that I needed to bring my bank statement to show the error. This was the stores mistake and now I am expected to do all of the legwork due to your stores error. I asked if I could text the statement to her and was told no, that I had to come in. Date

Description

Amount

OCT 23 2022

Taco Bell

Fast Food

OCT 23 2022

Taco Bell

Fast Food

Amount: negative eighteen dollars and thirty nine cents– $18.39

I visited the Taco Bell location in Stillwater Oklahoma where I have went many times before. I ordered the deluxe nacho fry box with a unsweet tea and a Doritos Locos taco. I got home and was eating my food. I got to the last bite on my taco out of the box and it had a piece of grease pencil in it. I don’t know how much I ate because I didn’t notice till the last bite. I’m super upset that this happened because Taco Bell used to be one of my favorite places but since Covid their customer service has really went down

10/21/2022 @ 7:30pm

I placed an order with a total of $31.41 through the mobile app. The app said it was ready to be picked up so I left traveling 30 miles to get our food. They said they couldn't find our order but I informed them that the app notified me that it was ready. They didn’t know how to check the mobile app and didn’t know what to do. After waiting for an hour we left. So I’m still being charged for food they couldn’t give us. They told me to call the 1-800# to get my money back bc they “don’t have anything to do with the app”. Problem is there is no phone # listed on the app. There’s no way to contact them.

Please send me your e mail address, so I can send you a couple pictures, they speak better then words, thank you,

i'm 90 years old, and find the internet hard to find what i;m looking for, asp

[protected]@aol.com

Take a look at the different in price and size of the tacos, which one would you order? I did, and I;m going to make some changes, maybe you should do the same. I always ate at Taco Bell for years. Just look at the pictures. wouldn;t you choice be Del Taco. same day photo.

price Taco bell $179

price Del Taco $1.189

Donald Harris

[protected] Apple Valley ca 92308

Date Oct 14 2002 time 9:00:47

124 Providence Highway,

Order Number 2224833

Store Number 040864

I was overcharged for the above order.

I ordered on Kiosk2 3 Chalupas supreme combo, 2 spicy Potato soft taco and Two spicy potato soft taco = 32.97 + 2 + 3 = 37.97 but I was charged 57.

I am attaching the receipt.

I never had such an experience before and Taco bell is our favorite place.

I ordered a nachos bell grande , a steak queserito and drink on 10/13/22. i came home and ate the steak queserito , and then proceeded to eat the nachos bell grande. Halfway through the nachos i discovered a small kitchen timer in the bottom of the tray that had my nachos bell grande. i do have pics of reciept and timer in tray. i still have the food and timer as well in my possession . I immediately call taco bell and was told i could get another meal. Even the next morning I went to same taco bell to speak with a manager and was told the same thing. I do not want to eat another meal from your stores. I do feel my health could be in jeopardy due to not knowing how many ungloved hands touched that timer. I also feel that could have been placed there deliberately. I feel a compensation is the solution. I do plan on hiring an attorney to handle this case.

On Wednesday 10/12/22 at 11:30 p.m. We bought five CRUNCHWRAP SUPREME meat and then I went home and discovered they gave us the wrong order. It was not in meat, it was beans. Then I called the shop to close it. It was intoxicating, and

then call the shop 12: 00 At noon, Thursday .. she answered me alone, speaking English and Spanish, and I explained the story to her and talked about the problem with the wrong request. This employee was a racist and very mean and her voice was very loud she did not respect customers and refused to help me replace an order and scrambled the line in my face she speaks English and Spanish It was a woman who refused to give me her name. she’s work in the morning to the afternoon and this the address

1600 W Katella Ave, Anaheim, CA 92802..

my name is George my email address.. [protected]@yahoo.com

My phone number +[protected]

I went to get my free mexican pizza reward and the app would not let me get it. I ordered it but the app deleted it and I never got it. This is the second time this have happened with your app. I want my reward back. Maybe this time your app will work and I can get it. My e-mail address is [protected]@gmail.com. I went there on Oct.3rd. at 11:00pm. My reward was set to expire at midnight. I was there in plenty of time to get my reward.

I ordered a Mexican pizza on 10-5-22 from Southaven ms state line road location. I ordered extra tomatoes and they charged me. They gave me to little chips of tomatoes because I asked for my extra tomatoes on the side. The reason I asked for it on the side is because I always order extra tomatoes and I never get extra. Seems to me I’m just gonna get cheated either way and I’ve ordered Mexican pizza forever until you stopped serving then I stopped coming. I just want what I pay for

Order # 966678 10/2/2022 5:40 pm, 44 N Lake Havasu AVE, Lake Havasu City, AZ.

The cheesy potatoes were cooked to death and beyond. They were inedible hard rocks. I ordered that specifically, with the box deal, as the item I was going to eat. Someone else was to eat the other items.

I tried to turn in a complaint using the 'contact us' option in the app and the website, but the submit button was disabled on both.

I ordered a soft taco supreme combo received 3 soft taco shells with 1 spoonful of beef. I ordered 2 regular double steak grilled cheese buritos received 2 spicy buritos. I tried to return mistakes 9/29/22 in drive thru but was told I had to come inside - I couldn't stop. I tried again to return mistakes 10/1/22 inside and the manager told me that both items were correct, that is how supreme tacos are made and the burito was not spicy. the manager was rude and started yelling at me that I wasn't getting my money back (approx. $15), etc. I left. I have never been called a liar and treated like that anywhere. If that is Taco Bell's idea of customer service I want no part of them. The Taco Bell is #030594, 106 S. Main, Alpharetta, GA 30004.

this is my third email. does anyone check these? I basically paid twice for an order that I only received once. I paid before hand through my app for the wrong location. Once I got to what is my "home" taco bell they didnt have my order because in the app it stated another store that is several miles further from my home. I could not cancel in my app. I was already there so I placed my order again and was told to contact customer support. this was two weeks and two messages ago

On Thursday September 22, 2022 at approximately 7:20 we placed an order on the Taco Bell app, paid with our credit card also on the app and then headed to the store at 2000 S Coulter Amarillo TX to pick up our order. We got to the Taco Bell and the doors were locked, the drive thru was blocked with cones and there appeared to be no one inside. Several other customers were also there attempting to pick up their orders. My husband finally spotted someone in the kitchen area, walked around to the drive thru window and knocked and finally got her attention. The worker told him that the night crew had walked out and they were closed. My husband explained we had placed an order and paid on the app and the app told us our order was ready to be picked up. She said there were no orders ready and that we would have to get a refund for our payment. We informed other customers what the worker had told my husband. Several frustrated and inconvenienced people were without food but had paid for it. This morning the $16.30 charge for our Taco Bell order was deducted from our bank account. We would very much like to be reimbursed this amount for the food we did not receive. We would appreciate a quick response and refund.

Thank you!

Ordered 10 items online through your app for in store pickup. Location 7526 Garners Ferry Road, Columbia SC 29209. Order #983011. Friday - September 23, 2022. $34.00 pre paid. Received notifications that order was received then ready. Wife arrived at store. No order. No record of order. Went back and forth on phone. Told would have to reorder. Said just cancel. Pre ordered Pre Paid because of limited time. Want any pending charges cancelled. If we are charged for food never received reimburse us immediately. This was the first and LAST time I'll ever use your app. Terrible service. $34.00 may not be much to most people but living on Social Security it is to us.

Went thru Drive-Thru & Paid for Order with Credit Card. Drove around back & ate meal. Tacos NOT properly wrapped and ingredients fell out into my lap. Before leaving, I checked and could not find my credit card. Drove back thru Drive-Thru & notified Cashier: Mable R that I couldn't find Credit Card & asked her to PLEASE check machine to see if my Credit Card was mistakenly there. The Elderly lady nicely stated...I gave you back your Credit Card. I pulled-up a bit & checked road around Drive-Thru Window & no Credit Card there. Drove back around back & thoroughly checked everywhere in vehicle and still couldn't find my Credit Card. Drove back through Drive-Thru & explained my problem to the Manager: Will S. who started SCREAMING at me & showed me me the Credit Card machine was empty. I asked if he would check around on the floor to see if it may have fallen on the floor...He SCREAMED LOUDER...YOUR CREDIT CARD IS NOT HERE...LEAVE MY DRIVE-THRU. I got out and looked around Window Road area again...and HE CONTINUED TO SCREAM LOUDER...YOU ARE TAKING UP MY TIME...LEAVE THE DRIVE-THRU NOW. Everyone has experienced losing their Credit Card...PLEASE FIRE WILL S. ASAP :-(

On 09/20/2022 in whiteville nc location I stopped by after work about 815pm and waiting to be assisted for 10 minutes no one else was in dining room and at least 3 employees were seen. After 10 minutes standing was told by one that register was done and to use the kiosk then was told I had to leave since dining room was closed. During my 10 minute wait the window employee and someone on line were talking to each other and moving about and one looked directly at me and no response till several minutes later.

I ordered and pay online . I got a verification online. So I go to pickup my order.

I walk in stand in pickup line.. and Im told I cannot pickup my food inside where there is no customers other than me. Im told I must go thru drive thru to pick up food that's already paid for ; there are 15 cars in front of me and 5 cars now behind me . So what's the point of ordering online, paying to picking up food behind everyone who is just ordering. REALLY? That's ridiculous. They simply could hand me the bag I was looking at with my order In it... so ridiculous.